Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Overall Customer Ratings for Sky

  • Satisfaction
    2.8 stars
  • Customer Service
    3.1 stars
  • Speed
    2.4 stars
  • Reliability
    2.8 stars

Based on 193419 customer ratings since 2009-04-02 (Show recent ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,297 Customer Reviews over 58 pages

  • Reviewer
    Location
    Leeds
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I can't get a usable broadband connection on a Sunday! Been trying for 90 minutes so far today but it just keeps freezing. It's the same every Sunday, it's just not fit for purpose. Sky are apparently happy to take my money but seemingly don't feel they need to give me the service I pay for.
  • Reviewer
    Location
    N/A
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      3 stars
    Comments
    This is terrible sky always wasn't on time to fix things and rarely even helped in our home.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Intermittent WiFi since the pandemic. One of us works from home and has had to use her own data. Broadband checker always show “nothing wrong in the area” and we end up doing trouble shooting. Engineers have been booked countless times and then the WiFi miraculously comes back. Our hub was changed 2wks ago, since ours was WAY too old. Customer services was appalling and there’s no communication between departments. When I was finally put through to tech support, he determined we needed a new hub in less than a minute. The new hub stopped working yesterday and when doing the usual trouble shooting, I automatically ended up with a message saying an engineer has already been booked! When checking the status, it was the engineer from 2wks ago, who was still “in progress”!! I still had the email correspondence from back then and managed to make another complaint. Now waiting for a call back. I’m so fed up! Just a lot of “I’m sorry you’re having issues” and no constructive help! I have a brand new hub! Why am I still having the same issue?!?!
  • Reviewer
    Location
    Scarisbrick
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What a joke sky's broadband is. We paid extra for a better router. Luckily we cancelled package in the cooling off period. If I could score zero I would. Constant drop outs, can't use teams even while sitting next to the router.
  • Reviewer
    Location
    Luton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful wifi. Why do I pay monthly for this absolute pathetic wifi! Everyday my wifi turns off during the night for a couple of hours and it makes no sense! Either lower your prices for the awful internet you provide or give us unlimited wifi that actually works without going off every other day!
  • Reviewer
    Location
    Robertson
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband cuts out almost every night, almost impossible to get through a 30 minute tv show episode. Trying to get help is no use as you will be waiting for hours
  • Reviewer
    Location
    North Lincolnshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would be zero stars if possible. Had sky fibre and sky stream installed end of May, under my wife’s name as told it would be cheaper as a new customer, cut cables to sky q to fit the sky fibre, had issues with fibre from the word go. Many phone calls to sky explaining what the problem was, as knew it was a network or router problem as worked in technical support for many years. Had sky q reinstated but had to wait for an engineer visit to sort the cables. Every time you phone you get passed round departments and speak to a different member of their staff and many have very little knowledge or experience. Tested two routers same problem so knew it was a network issue. Finally after 3 weeks they found it was an openreach network issue and would be another week or more to fix, could have been resolved weeks ago. Now going to another company. Sky customer service is appalling
  • Reviewer
    Location
    England
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet ever never works biggest scam and they even have a fake Wi-Fi checker say to use every time you call.
  • Reviewer
    Location
    Bedfordshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    As customer of ten years I can safely say that this company customer services are complete joke.
    Company doesn't value loyal customers and hikes prices by huge amounts while making upgrade prices double compare to new customer prices.
    Internet will randomly stop working for hours while sky claims there's no issues.
    As for their promised speed my supposed 100mb/sec has been 40mb/sec at the best for the past year.
    Very disillusioned about the company and currently looking to switch.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Comments
    If you are taking this connection to work from home, it's useless.You will get dropped from meetings choppy audio/video randomly. Their service tester always says connection is good, so good luck getting support.
  • Reviewer
    Location
    UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    what a useless company, with pointless staff who do no understand customer service. they say one thing however DO NOT USE DO NOT BUY DO NOT WASTE YOU TIME
  • Reviewer
    Location
    Paisley
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Absolutely horrific company that has no respect for its customers. This internet is by far the worst for cutting out I have ever seen. As soon as the contract is over I am cancelling the service. Disgraceful
  • Reviewer
    Location
    Bradford
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      5 stars
    Comments
    Customer service is great,however the WiFi itself is the worst thing I have ever seen probaly slower then a slug if your looking for a new company to go with stay miles away from this,absolutely awful
  • Reviewer
    Location
    Larbert
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Hi, my SKY ID: I joined sky broadband in October 2023 and was promised no price hike for 18 months. But rates were hiked within 5 months. Upon cancellation, I was promised by customer care that there won't be any termination charge, but now my credit has also been taken as termination charges. Customer care assured me twice that there won't be any termination charges.
  • Reviewer
    Location
    Northampton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would give Sky 0 stars if I had the option. Do NOT go with sky. Constant issues. We pay for the premium WiFi. Supposed to be the best WiFi they can offer. Calling sky in the next few days to tell them they can't shove there WiFi up where the sun doesn't shine. It doesn't work. Regardless of time, location, I can be sat next to the bloody WiFi box and it still cuts out every 5 minutes. Shocking and abysmal. Stay away
  • Reviewer
    Location
    Port Talbot
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am extremely disappointed with your internet service. We did not have any connection yesterday from 11.00 am until lunchtime today. When I spoke to one of your engineers last night, they arranged for an engineer to call at this address next Wednesday morning. Fortunately, the connection came back just over 24 hours later. This is the second occasion in 6 weeks that we have experienced a breakdown in our network. I am correct in thinking that I will be eligible for a reduced payment on my next bill? If not, then I am seriously considering a change of supplier.
    A VERY disgruntled customer
  • Reviewer
    Location
    Chesterfiekd
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Reliability
      1 star
    Comments
    Reliability - nil. Have to consistently re-boot. Now have two boosters, correctly positioned. Still totally unreliable.

    Far, far worse than TalkTalk (from whom I changed because of ….. unreliability.

    Took absolutely ages to get through on phone to adviser who was very helpful. But, after a week or so of improvement, now reached the hair-tearing stage again.
  • Reviewer
    Location
    Living Room
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utter garbage, what a set of onanists.
    Expensive continual price rises, threatening behaviour you have got to pay your bill.
    Do not use these mooncalves.
  • Reviewer
    Location
    Honiton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    We recently suffered broadband outage with SKY which lasted days. SKY messaged my mobile stating they were trying hard to fix the problem, as they were obviously already aware i didnt report the issue. Now SKY have informed me that i am not entitled to compensation as i didnt report the issue at the time. Nice tactic SKY to avoid paying compensation, i will leave as soon as i am out of my tie in period
  • Reviewer
    Location
    Plymouth
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Poor and unprofessional service. Delay in delivery of router. Customer service team were very unhelpful and couldn’t give me an update or a solution
  • Reviewer
    Location
    Worcestershire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unbelievable
    Set up a contract in October 23 for the Broadband £25

    I cancelled the sky TV in April 2024 end of contract Sky put the Broadband up from £25-£43 the deal was not linked I contacted them they explained it was an error and would put the initial agreement back I confirmed this several times on the phone .I have now received emails to say I have entered into our 18 month contract for £38 from the date of the phone call today
    I took that agree this all that happened on the phone call was that they apologised and reinstated the initial Broadband deal they are clearly all on some sort of commission and putting you into contract you didn’t agree to
  • Reviewer
    Location
    Raf
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky interned discoteccting few times at midnight. Today FOR 40MINUTES!!!!!!!!!!! Try to do something good sky.

    Totaly disaponted
  • Reviewer
    Location
    North east
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really, really, REALLY unreliable. From the internet service itself frequently breaking down, to the reliability of the routers and 3 boosters and the SkybQ box itself. The signal is weak, the hardware poor and the customer “service” laughable. Having been with Sky for over 25 years we have had enough. The whole service is pathetic and over priced.
  • Reviewer
    Location
    Middleton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    The women I spoke to was so lovely she helped me more than I expected and spoke to me with such a lovely manner so to who I spoke to thank you so much
  • Reviewer
    Location
    Stevenage
    Reviewing
    Sky
    Date
    Comments
    What a poor service. Some of the customer service advisors need training they are very rude and they have no compassion. We have been having problems with broadband since we moved to fibre. Tried to escalate this with no joy. Asked to speak with a manager they did not allow me. I was told that we can’t waste our precious time repeating same thing. I advised one of the engineers that l have exam the following week and l rely on working from home to support my terminally ill partner. No action was taken l rang several times and they refused to put me through to a manager. I have an exam tomorrow and k have to find means to take the exam at someone’s property. This is so bad and l can’t believe Sky Customer Service could stoop so low.
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst ever ever ever company in the entire world
    Automatic communication soon you need them is extremely extraordinary horrible
    prices are horribly always more than any other company
    horrible in every thing
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So as some of you may know from my last review until recently I was an EE customer and then I left them after poor customer service. Little did I know how far further one could fall if they went to Sky.

    So here is a fairly succinct timeline for you all to see how Sky treat thier customers

    28th February I transfer to Sky and am promised three things in the contract

    -Broadband Sky Stream and Netflix Standard with No Ads at £47

    -That Sky would cover the api rise or it would only cost £1 or £2,

    -That I could have six months apple tv for free with Sky.

    After the call I noticed I hadn't been put on the Netflix standard no ads at £47 but rather the Netflix with ads at £43. I called up and they said okay we'll get it you for the price agreed don't worry about it.

    So on Monday the 11th of March I got my puck and my router from Sky and go to fix my Netflix to the without ads tier but now all of a sudden it's not £4 more at £47 as the guy originally said now it's £6 more. Also they didn't offer Apple TV and hadn't since before Christmas so that was a lie also my inflation rise was now going to be £5. All three were lies or as they have called it misinformation. I wouldn't have agreed to the contract with those terms.

    Anyway I spoke to a man on Monday about all this he said he would sort it out and that he thinks the reason I had been left on the 43 contract was because the guy knew he couldn't actually give it me for 47 and said he was annoyed there were no notes on my account either. He said the manager would review the cal the next day and then I'd hear back by Thursday. So nothing on Tuesday and then I call for an update on Wednesday the 13th March, I spoke to another chap who proceeded to say gaslighting phrases like I am sorry you feel that way and in your opinion sir and patronize me and threat me like a child.

    The first man called back on Thursday the 14th and said that the manager had listened and agreed that on two of the points had been misinformation, they said that the manager had heard how I was not told about the inflation stuff and thought there was nothing wrong with that. So that says a lot. Anyway, he had clammed up since Monday and said what he said on Monday about the guy behaving incorrectly was 'conjecture'. I then Spoke to a third guy who said he could see some stuff had gone on and that he would get the manger to look over everything and call me on Friday the 15th March. I then had my first interaction with the customer priority team and spoke to a nice guy who asked me to lay out my terms for resolution I did, they were thus

    -I wanted them to pay the extra on the Netflix, they agreed to that

    -I wanted them to credit me the inflation rise to cover that promise, they never agreed to that

    -I wanted another Sky service for 6 months to cover the apple tv, they really didn't like that

    -I wanted compensation for all the above, they offered £20.

    Anyway, on Friday 15th March I awaited a promised call it never happened, I called them and asked what had happened they offered very little explanation and said maybe the agent was busy. I had waited in between the 6-7 timeslot for them but nothing. I then spoke to another guy who didn't care about my complaint at all, said he couldn't help me and the proceeded to tell me off and imply things were my fault.

    Then I spoke again with the customer priority team and spoke to a woman who said she was terribly sorry about all the things that had happened and that I would get 2 calls on Saturday the 16th March one from the managers and one from the priority team again one was scheduled for all day the other between 6-7. So I waited.

    Saturday the 16th March. I never got a call from the managers just one from the priority team woman I had spoken to on the evening of the 15th she gaslit me and said it was never being considered by a manger and that they were never supposed to call me despite her saying the night before they would. She also said my terms of resolution which her colleague had said was reasonable were impossible and they would be generous to give me £20. She dared me to take them to court, or that seemed her implication,and repeatedly said no fraud/miss sell had been committed despite the fact I was promised things they couldn't deliver on, they closed ranks at that point. I then spoke to a guy who could offer me no further advance or resolution then they'd give me the money for Netflix (the 2 extra) and then £20 as a good will gesture however if I went to the Ombudsman or some third party they would take that away.

    I have now had a deadlock letter from them and in the process of changing to a new provider (the third in a short space of time).

    Sky don't care about you they will say misinformation to get you to buy a contract and then not take your seriously when you complain.

    AVOID AT ALL COSTS
  • Reviewer
    Location
    Norwich
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Reliable service but watch out for dodgy price hikes after a few months. Makes their advertising false. Should be reported to OFCOM. This practice is nothing more than a shake down.
  • Reviewer
    Location
    Liverpool
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid, horrible service. Gave us the incorrect activation date for our broadband and have offered us 10 pounds compensation despite installing one week later. Will be canceling our service as soon as I have alternative options in place
  • Reviewer
    Location
    Heathrow
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    01/03/2024 booked my broadband to be installed on the 14/03/2024, I have taken a day off work UNPAID to make sure I was some when the engineer turned up.
    I have now received a text stating that the engineer could not start the install today, to which I have called sky strait away.
    Cut the bull**** out, sky CS said that apparently when the engineer knocked on the door that there was no answer.
    Baring in mind I have a dog in the house that barks when there is someone at the door, he can hear everything, even a needle dropping in the floor.

    After arguing with CS they advised me that the next available appointment was 4/04/2024 which isn’t good enough, that is a month after when I first booked to be installed.
    CS then come back to me and said that he has spoken to his supervisor and that I can have an AM slot on the 25/03/2024, to which is taking another day off work UNPAID

    So not only am I in the house with no broadband for nearly a month, I am also 2 days off work unpaid..


    Sums sky up to be honest.
  • Reviewer
    Location
    Brighton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Recently I stupidly tried to move my broadband and landline to Sky. I am a Sky VIP TV member for the last 20 years.
    I have been promised a broadband booster to deal with the now terrible broadband, and 3 engineer visits. None have happened. Our landline has not worked once since moving over.
    Since we moved to broadband, our mobile subs AND TV subs went up this week.
    I am going to seek legal action.
    When my friends heard I had moved to Sky, every one, without fail, told me it was a stupid idea, as they all had awful experiences, without fail.
    STAY AWAY from this incompetent company.
  • Reviewer
    Location
    South shields
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Just lately broadband keeps buffering around 6pm every night .get it sorted sky please
  • Reviewer
    Location
    REDHILL
    Reviewing
    Sky
    Date
    Comments
    If I could give ZERO star, I will. Customer service advisors are very rude. You will be extremely lucky to come across a polite one. They all need training.
    Very impossible to escalate complaints to managers. It's like they are not even there as they are never available. Not surprised.
    Promise of call back that never happens.
    Absolutely disgusting company.
    I doubt the staff gets continous trainings as they behave and speak with no emphaty, they don't listen, they don't ask the right questions and can't even resolve. They interrupt and peak to you very rudely while hiding behind the phone.
    You will feel worse after speaking to them compared to before calling sky.
    Customer service is shocking and absolutely rubbish.
    All noisy at the background and you will hear them laughing so loud like baberians as well as playing and that makes it difficult to talk or focus on the reason for your call. They speak to you grumpily and sometimes you feel like they have food in their mouth while attending to you.
    They are so ignorant that they do not realise that you can still tell they are rubbish even on the phone. They think been on the phone can carmoflag them.
    Very rude people and you just wonder how you find yourself doing business with such a disgusting company.

    Safe yourself some stress and take your money elsewhere. Your mental health is very important and not worth sky and it's quack customer service.
  • Reviewer
    Location
    Reading
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst service I’ve had ever. I was a sole trader and changed to a limited trader recently. I had a contract with Sky and called them to change the contract according to my new status, as the company as it was prior to the change would no longer exist. The CS staff member informed me that my contract would therefore have to be cancelled and an early termination fee charged to myself. I explained I did not wish to end the contract and wanted to stay with sky. He was
    Having none of it and kept insisting I pay the fee. He was rude throughout and I believe even racist as he seemed to be talking down to myself. My husband then took over the call and the CS staff member spoke to him like dirt. He refused to talk at first and after I gave permission for him to speak on my behalf the CS agent instantly spoke down to my husband, not being interested in what he had to say. He even said he didn’t want to talk to my husband. My husband turned to me and stated the rude individual wouldn’t speak to him like that face to face. After which this individual then began ranting that he’d been threatened with violence. Unbelievable. Saying that a person wouldn’t speak to one face to face rudely is considered a ‘threat of violence.’ The CS agent then slammed the phone down. Disgusting behaviour and the worst treatment after years of being with sky, in my home and business. I’m now leaving sky and they can send as many threatening letters as they want. I simply wanted to inform them of the change of circumstances. I did not want to leave or end my contract. I feel the responses I received were Rude, arrogant, trying to humiliate and belittle me and even racist. He was literally talking down to me, like I was stupid or lower than him. I am registered disabled and tried explaining that I am partly deaf which is why I’m loud. My tone is loud due to my partial deafness. He didn’t seem to listen or care and continued to insult me by insisting I was shouting and belittle me and my husband constantly. Sky never ever again.
    Customer service is below zero. I’ve been with sky since 2005 on and off but never ever face such a rude person. Am definitely leaving sky one way or other.
  • Reviewer
    Location
    Bristol
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful, awful, from beginning to end. I tried twice to order broadband, and Sky set a date each time for the engineer visit and the delivery of a box. Nothing and no-one ever turned up, on either occasion. And now, five months on, I have still not been able to obtain my refund of up-front fees in spite of repeated phone calls. Utterly appalling service - I would give is zero stars if I could.
  • Reviewer
    Location
    Baldock
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have only been with sky for 4 months and it has been a very turbulent time for me, having become very unwell and having to move homes just a few months after initially installing sky and from start to finish they have been absolutely amazing I honestly wouldn’t have been able to cope had they not been so kind in assisting me.
    Very good broadband never cuts out and the price can’t be beat overall my experience with sky has been phenomenal.
  • Reviewer
    Location
    Crewe
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Broadband really struggles when two or more people are using apps like YouTube while connected to wi-fi which you wouldn’t expect when paying 50+ pound for internet, wouldn’t recommend unless living alone.
  • Reviewer
    Location
    Durham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I moved from BT to Sky and my. broadband was reduced by Openreach to less that 50% of original speed.
    Over the last four months the Sky team has work hard to get Openreach to rectify the problem. Eight Openreach engineers in four months before success.
    A big thank you to the Sky team for not giving up on me.
  • Reviewer
    Location
    Essex
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband i've ever had. Unstable, unreliable and extremely slow. Engineers get sent out, fix the problem for 2 days and it starts all over again. Literally so awful that sky broadband customers have been given rolling contract extensions to stop people from cancelling
  • Reviewer
    Location
    Garforth Leeds
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Amazing customer service with Broadband Next Day Engineer Visit to get me back online after my dog chewed through cable. Open Reach Chris Attended amazing efficient work carried out thank you brilliant service all round

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.