2,278 Customer Reviews over 57 pages
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- Location
- Plymouth
- Reviewing
- Sky
- Date
- 2024-04-09
- Comments
-
Poor and unprofessional service. Delay in delivery of router. Customer service team were very unhelpful and couldn’t give me an update or a solution
- Location
-
- Location
- Worcestershire
- Reviewing
- Sky
- Date
- 2024-04-05
- Comments
-
Unbelievable
Set up a contract in October 23 for the Broadband £25
I cancelled the sky TV in April 2024 end of contract Sky put the Broadband up from £25-£43 the deal was not linked I contacted them they explained it was an error and would put the initial agreement back I confirmed this several times on the phone .I have now received emails to say I have entered into our 18 month contract for £38 from the date of the phone call today
I took that agree this all that happened on the phone call was that they apologised and reinstated the initial Broadband deal they are clearly all on some sort of commission and putting you into contract you didn’t agree to
- Location
-
- Location
- Raf
- Reviewing
- Sky
- Date
- 2024-03-26
- Comments
-
Sky interned discoteccting few times at midnight. Today FOR 40MINUTES!!!!!!!!!!! Try to do something good sky.
Totaly disaponted
- Location
-
- Location
- North east
- Reviewing
- Sky
- Date
- 2024-03-24
- Comments
-
Really, really, REALLY unreliable. From the internet service itself frequently breaking down, to the reliability of the routers and 3 boosters and the SkybQ box itself. The signal is weak, the hardware poor and the customer “service” laughable. Having been with Sky for over 25 years we have had enough. The whole service is pathetic and over priced.
- Location
-
- Location
- Middleton
- Reviewing
- Sky
- Date
- 2024-03-21
- Comments
-
The women I spoke to was so lovely she helped me more than I expected and spoke to me with such a lovely manner so to who I spoke to thank you so much
- Location
-
- Location
- Stevenage
- Reviewing
- Sky
- Date
- 2024-03-19
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2024-03-19
- Comments
-
The worst ever ever ever company in the entire world
Automatic communication soon you need them is extremely extraordinary horrible
prices are horribly always more than any other company
horrible in every thing
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2024-03-16
- Comments
-
So as some of you may know from my last review until recently I was an EE customer and then I left them after poor customer service. Little did I know how far further one could fall if they went to Sky.
So here is a fairly succinct timeline for you all to see how Sky treat thier customers
28th February I transfer to Sky and am promised three things in the contract
-Broadband Sky Stream and Netflix Standard with No Ads at £47
-That Sky would cover the api rise or it would only cost £1 or £2,
-That I could have six months apple tv for free with Sky.
After the call I noticed I hadn't been put on the Netflix standard no ads at £47 but rather the Netflix with ads at £43. I called up and they said okay we'll get it you for the price agreed don't worry about it.
So on Monday the 11th of March I got my puck and my router from Sky and go to fix my Netflix to the without ads tier but now all of a sudden it's not £4 more at £47 as the guy originally said now it's £6 more. Also they didn't offer Apple TV and hadn't since before Christmas so that was a lie also my inflation rise was now going to be £5. All three were lies or as they have called it misinformation. I wouldn't have agreed to the contract with those terms.
Anyway I spoke to a man on Monday about all this he said he would sort it out and that he thinks the reason I had been left on the 43 contract was because the guy knew he couldn't actually give it me for 47 and said he was annoyed there were no notes on my account either. He said the manager would review the cal the next day and then I'd hear back by Thursday. So nothing on Tuesday and then I call for an update on Wednesday the 13th March, I spoke to another chap who proceeded to say gaslighting phrases like I am sorry you feel that way and in your opinion sir and patronize me and threat me like a child.
The first man called back on Thursday the 14th and said that the manager had listened and agreed that on two of the points had been misinformation, they said that the manager had heard how I was not told about the inflation stuff and thought there was nothing wrong with that. So that says a lot. Anyway, he had clammed up since Monday and said what he said on Monday about the guy behaving incorrectly was 'conjecture'. I then Spoke to a third guy who said he could see some stuff had gone on and that he would get the manger to look over everything and call me on Friday the 15th March. I then had my first interaction with the customer priority team and spoke to a nice guy who asked me to lay out my terms for resolution I did, they were thus
-I wanted them to pay the extra on the Netflix, they agreed to that
-I wanted them to credit me the inflation rise to cover that promise, they never agreed to that
-I wanted another Sky service for 6 months to cover the apple tv, they really didn't like that
-I wanted compensation for all the above, they offered £20.
Anyway, on Friday 15th March I awaited a promised call it never happened, I called them and asked what had happened they offered very little explanation and said maybe the agent was busy. I had waited in between the 6-7 timeslot for them but nothing. I then spoke to another guy who didn't care about my complaint at all, said he couldn't help me and the proceeded to tell me off and imply things were my fault.
Then I spoke again with the customer priority team and spoke to a woman who said she was terribly sorry about all the things that had happened and that I would get 2 calls on Saturday the 16th March one from the managers and one from the priority team again one was scheduled for all day the other between 6-7. So I waited.
Saturday the 16th March. I never got a call from the managers just one from the priority team woman I had spoken to on the evening of the 15th she gaslit me and said it was never being considered by a manger and that they were never supposed to call me despite her saying the night before they would. She also said my terms of resolution which her colleague had said was reasonable were impossible and they would be generous to give me £20. She dared me to take them to court, or that seemed her implication,and repeatedly said no fraud/miss sell had been committed despite the fact I was promised things they couldn't deliver on, they closed ranks at that point. I then spoke to a guy who could offer me no further advance or resolution then they'd give me the money for Netflix (the 2 extra) and then £20 as a good will gesture however if I went to the Ombudsman or some third party they would take that away.
I have now had a deadlock letter from them and in the process of changing to a new provider (the third in a short space of time).
Sky don't care about you they will say misinformation to get you to buy a contract and then not take your seriously when you complain.
AVOID AT ALL COSTS
- Location
-
- Location
- Norwich
- Reviewing
- Sky
- Date
- 2024-03-15
- Comments
-
Reliable service but watch out for dodgy price hikes after a few months. Makes their advertising false. Should be reported to OFCOM. This practice is nothing more than a shake down.
- Location
-
- Location
- Liverpool
- Reviewing
- Sky
- Date
- 2024-03-14
- Comments
-
Avoid, horrible service. Gave us the incorrect activation date for our broadband and have offered us 10 pounds compensation despite installing one week later. Will be canceling our service as soon as I have alternative options in place
- Location
-
- Location
- Heathrow
- Reviewing
- Sky
- Date
- 2024-03-14
- Comments
-
01/03/2024 booked my broadband to be installed on the 14/03/2024, I have taken a day off work UNPAID to make sure I was some when the engineer turned up.
I have now received a text stating that the engineer could not start the install today, to which I have called sky strait away.
Cut the bull**** out, sky CS said that apparently when the engineer knocked on the door that there was no answer.
Baring in mind I have a dog in the house that barks when there is someone at the door, he can hear everything, even a needle dropping in the floor.
After arguing with CS they advised me that the next available appointment was 4/04/2024 which isn’t good enough, that is a month after when I first booked to be installed.
CS then come back to me and said that he has spoken to his supervisor and that I can have an AM slot on the 25/03/2024, to which is taking another day off work UNPAID
So not only am I in the house with no broadband for nearly a month, I am also 2 days off work unpaid..
Sums sky up to be honest.
- Location
-
- Location
- Brighton
- Reviewing
- Sky
- Date
- 2024-03-10
- Comments
-
Recently I stupidly tried to move my broadband and landline to Sky. I am a Sky VIP TV member for the last 20 years.
I have been promised a broadband booster to deal with the now terrible broadband, and 3 engineer visits. None have happened. Our landline has not worked once since moving over.
Since we moved to broadband, our mobile subs AND TV subs went up this week.
I am going to seek legal action.
When my friends heard I had moved to Sky, every one, without fail, told me it was a stupid idea, as they all had awful experiences, without fail.
STAY AWAY from this incompetent company.
- Location
-
- Location
- South shields
- Reviewing
- Sky
- Date
- 2024-03-09
- Comments
-
Just lately broadband keeps buffering around 6pm every night .get it sorted sky please
- Location
-
- Location
- REDHILL
- Reviewing
- Sky
- Date
- 2024-03-06
- Location
-
- Location
- Reading
- Reviewing
- Sky
- Date
- 2024-03-05
- Comments
-
Worst service I’ve had ever. I was a sole trader and changed to a limited trader recently. I had a contract with Sky and called them to change the contract according to my new status, as the company as it was prior to the change would no longer exist. The CS staff member informed me that my contract would therefore have to be cancelled and an early termination fee charged to myself. I explained I did not wish to end the contract and wanted to stay with sky. He was
Having none of it and kept insisting I pay the fee. He was rude throughout and I believe even racist as he seemed to be talking down to myself. My husband then took over the call and the CS staff member spoke to him like dirt. He refused to talk at first and after I gave permission for him to speak on my behalf the CS agent instantly spoke down to my husband, not being interested in what he had to say. He even said he didn’t want to talk to my husband. My husband turned to me and stated the rude individual wouldn’t speak to him like that face to face. After which this individual then began ranting that he’d been threatened with violence. Unbelievable. Saying that a person wouldn’t speak to one face to face rudely is considered a ‘threat of violence.’ The CS agent then slammed the phone down. Disgusting behaviour and the worst treatment after years of being with sky, in my home and business. I’m now leaving sky and they can send as many threatening letters as they want. I simply wanted to inform them of the change of circumstances. I did not want to leave or end my contract. I feel the responses I received were Rude, arrogant, trying to humiliate and belittle me and even racist. He was literally talking down to me, like I was stupid or lower than him. I am registered disabled and tried explaining that I am partly deaf which is why I’m loud. My tone is loud due to my partial deafness. He didn’t seem to listen or care and continued to insult me by insisting I was shouting and belittle me and my husband constantly. Sky never ever again.
Customer service is below zero. I’ve been with sky since 2005 on and off but never ever face such a rude person. Am definitely leaving sky one way or other.
- Location
-
- Location
- Bristol
- Reviewing
- Sky
- Date
- 2024-03-01
- Comments
-
Awful, awful, from beginning to end. I tried twice to order broadband, and Sky set a date each time for the engineer visit and the delivery of a box. Nothing and no-one ever turned up, on either occasion. And now, five months on, I have still not been able to obtain my refund of up-front fees in spite of repeated phone calls. Utterly appalling service - I would give is zero stars if I could.
- Location
-
- Location
- Baldock
- Reviewing
- Sky
- Date
- 2024-02-28
- Comments
-
I have only been with sky for 4 months and it has been a very turbulent time for me, having become very unwell and having to move homes just a few months after initially installing sky and from start to finish they have been absolutely amazing I honestly wouldn’t have been able to cope had they not been so kind in assisting me.
Very good broadband never cuts out and the price can’t be beat overall my experience with sky has been phenomenal.
- Location
-
- Location
- Crewe
- Reviewing
- Sky
- Date
- 2024-02-26
- Comments
-
Broadband really struggles when two or more people are using apps like YouTube while connected to wi-fi which you wouldn’t expect when paying 50+ pound for internet, wouldn’t recommend unless living alone.
- Location
-
- Location
- Durham
- Reviewing
- Sky
- Date
- 2024-02-12
- Comments
-
I moved from BT to Sky and my. broadband was reduced by Openreach to less that 50% of original speed.
Over the last four months the Sky team has work hard to get Openreach to rectify the problem. Eight Openreach engineers in four months before success.
A big thank you to the Sky team for not giving up on me.
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2024-02-11
- Comments
-
Worst broadband i've ever had. Unstable, unreliable and extremely slow. Engineers get sent out, fix the problem for 2 days and it starts all over again. Literally so awful that sky broadband customers have been given rolling contract extensions to stop people from cancelling
- Location
-
- Location
- Garforth Leeds
- Reviewing
- Sky
- Date
- 2024-02-08
- Comments
-
Amazing customer service with Broadband Next Day Engineer Visit to get me back online after my dog chewed through cable. Open Reach Chris Attended amazing efficient work carried out thank you brilliant service all round
- Location
-
- Location
- Devon
- Reviewing
- Sky
- Date
- 2024-02-08
- Comments
-
Zero overall stars if we could. Our home broadband cuts out almost daily at certain times of day. We were sold a monthly bill of I think £33 per month...we NEVER received a bill that low...recent bill was over £56!!! Told on month ONE increases had already happened!
Rude call center staff who laugh at you down the phone.
So glad we're out of contract finally, what a horrible experience being with Sky Broadband was.
I really don't like leaving bad reviews...but I'm sorry to say this one is well deserved.
- Location
-
- Location
- Bristol
- Reviewing
- Sky
- Date
- 2024-02-07
- Comments
-
We moved to Sky Superfast (lol) Broadband around 12 months ago. At first all was good albeit someway below the levels promised - it's never felt especially fast. In recent months it's been deteriorating with more and more time spent on devices watching the screen buffering. I'm currently using my iphone about 2 feet away from the router and I can't get wi-fi despite Sky telling me everything is working as it should. It's now as bad or worse than it was with BT (copper line broadband) so I'm left wondering where to go next? Shan't be staying with Sky - shan't go back to BT - any recommendations?
PS - it's also notable that Sky do not reply to any negative reviews that people leave - they obviously see them but presumably can't be bothered or just don't care?
- Location
-
- Location
- Ayrshire
- Reviewing
- Sky
- Date
- 2024-02-06
- Comments
-
Been with Sky for over 11 years and when my contract was ending I contacted then to get a new deal. They weren't prepared to match the deals new customers could get on identical packages, via third party comparison sites, with Sky let alone match the lower costs of other providers with similar packages. No way to treat a loyal customer.
- Location
-
- Location
- Ip14
- Reviewing
- Sky
- Date
- 2024-02-05
- Comments
-
So far we have had sky fibre Broadband for 12 months now 7-8 weeks of that it has been not working.The customer service seems very slow in getting anything resolved to many complex systems that are not allowing them to simply book a engineer.To put it simple if you want working boardband I would not choose sky.
- Location
-
- Location
- Dalmeny
- Reviewing
- Sky
- Date
- 2024-01-31
- Comments
-
Supposed to get Sky Broadband yesterday. Turns out through phoning today that 'the system' has bungled the order. (This despite an employee I spoke to yesterday falsely saying the hub was due to be delivered, which turns out never to have been the case.) Apparently now be SIX DAYS to just cancel the bungled order (!!), and then at least TWO-THREE WEEKS for a new order and installation to take place, which no guarantees that it won't take even longer. Completely regret making the decision to choose Sky Broadband. An utter shambles and will have an immeasurable effect on my employment (I work from home and rely on broadband) as well as on our personal lives.
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2024-01-31
- Comments
-
This wifi is shocking awful it is so slow and constantly disconnects. It is really frustrating and makes me upset as i sturggle to use my phone at home due to the wifi. You may aswell just use mcdoanlds wifi as it’s the same. That’s all I have to say, the other things you get in the sky package is fine just the wifi is atrocious. Bye
- Location
-
- Location
- Wiltshire
- Reviewing
- Sky
- Date
- 2024-01-29
- Comments
-
Shockingly bad customer service. I ordered Sky broadband, they took £5 advance payment, cancelled my order a few days later and haven't refunded me the £5 payment. That was over two months ago. I've contacted customer services three times requesting a refund, which they've promised within 3-5 days, and each time haven't delivered the refund.
- Location
-
- Location
- Essex
- Reviewing
- Sky
- Date
- 2024-01-24
- Comments
-
I cancelled broadband 12 months ago and received pre packaged envelopes to send back equipment which I did. I have now just cancelled TV and Sky are saying I still have a booster I didn’t return and want to charge me for it. Very aggressive people on the phone suggesting I need to show proof of return from 12 months ago. I explained to them that when I cancelled it said to return within 30 days or I will be charged. I returned but if I am supposedly missing something why did they not charge me then?
Very unhappy, sounds like another scam from a big organisation just flexing their muscle to rip people off!
- Location
-
- Location
- W Yorkshire
- Reviewing
- Sky
- Date
- 2024-01-24
- Location
-
- Location
- Bradford
- Reviewing
- Sky
- Date
- 2024-01-16
- Comments
-
Don’t know where to start from.As joining them on the 6th of December and having a credit check in they’re Manchester City centre branch I got told that the Sky Glass package & broadband with phone line shall start working on the 10 or 12th of December 2023.I told them that I was going to leave abroad for work but my wife and kids will be home to take the delivery.On the day of delivery the sky glass Tv came and when it got put out the haulier being known as Panther, their driver said Oh theyres no stand & we can’t put it out so I suggest I’ll take the Tv back and leave a note for Sky & you’ll get it delivered in about 48hrs or something.My wife going along with it thinking that it would get delivered let them take the Tv and the 3 multi room pods too.About 4 days later I get an email saying that we cancelled the contract by sending the Sky Glass back.As having the contract in my name nobody could speak to them but me due Data Copy act etc. Anyways as Christmas was approaching there was no broadband or Sky Tv at home.So I called them from abroad and including the wait time the call cost me £90 as I was calling from my phone as Sky couldn’t call me abroad. Anyway I was told to take another contract out and would have another credit check done again.Let me add that whenever any company makes a credit check whether it being a soft check as they put it 20 points get deducted off your credit score.Now that being 40 taken off I get told that your good to go and everything shall be delivered on the 22.12.23.It was an all day delivery & when my family waited and waited and at around uk std time of 6pm my wife rang me up to find out as it hadn’t been delivered.I made a call again to find out that it had been cancelled because I was so called sent an email which I was to sign and I didn’t receive it so hence the contract had to be cancelled.I was so furious and now out of £90 in calls plus the earache of hearing the wife and the kids for spoiling they’re Christmas. Anyways I came back in January and had to get a 3rd credit check done on me and signed up a third time.The date for delivery which was given this time was the 10th of January 24,on the day of delivery they didn’t have the screws for the stand again.Which wanted me to bang my own head against the wall,how incompetent can a big company be??. Anyways I called Sky again to be told them of the situation,but this time I didn’t send the Tv back as I got told that someone would come again by them and Panther hauliers whom they use and will sort the screws out.Come the following evening I get told that someone will come tomorrow to collect the Tv again.I was outraged to get my head around how these people work and run such a big multinational company. Keeping my cool I replied back to that email and got sent a message that that’s a standard message and they will know on that notes what to do.When they tried sending the sky glass the second time I got told that the company who come to set it up being Panther have spare screws and bits and pieces to sort small issues out and I should have told them to sort it out before they leave.Anyways the following day two more guys turn up and again they don’t have the screws & were told that they’re here to pick the Tv up.I had to explain to them again & they left saying to speak to Sky again.In between I made several calls to Sky to get this sorted out.So on Friday which has passed being the 12th of January 2024 someone came again to say that he didn’t have the screws and that we should call Sky again.My wife told them my husband will be very annoyed and will end up throwing that Tv outside including the equipment and told him of the ordeal of what we have gone through to which he said let me check and see if I have spares in the van.Luckily he found some and fixed the stand and we finally got to watch some Tv after a month and a few days.In between when my wife rang up to tell me that he didn’t bring the screws again I called Sky and spoke to someone & asked him that i wanted to speak to a senior supervisor for all the headache which I took and should be compensated to which he sounded half stoned and offered me a measly £15?So is that what Sky values it’s Customers time and values them at?I’m absolutely vexed at myself for taking this contract out and then being messed about so much.I got a phone call this evening by the same guy who offered me the same £15. They can keep the £15 as being in business if your customer is not happy with the way they’ve been dealt with then it’s not really a good or healthy business relationship.And i don’t like to do business with people whom I feel that don’t respect me or my business.Looking at the negative reviews plastered here just shows that Sky doesn’t care about its customers and when I would tell them about my experience then saying u feel for me but doing the opposite to me doesn’t help.Hope that ppl will learn & avoid joining sky & not make my mistake.
- Location
-
- Location
- Reading
- Reviewing
- Sky
- Date
- 2024-01-14
- Comments
-
Terrible service since Sky fibre installation. Sky cannot resolve and recommended we cancel and go elsewhere. We did and now Sky TV service does not work effectively with another supplier. After 30 calls plus and 6 engineer visits they are struggling to resolve and acknowledge it’s a known problem. Pretty much been told to go somewhere else for our tv service. At a loss in what to do.
- Location
-
- Location
- Lewisham
- Reviewing
- Sky
- Date
- 2024-01-11
- Comments
-
The whole thing failed completely as soon as it was connected (and just after Sky had terminated my account with BT) and *the most* passive aggressive customer services rep told me it'd be 4 days before the engineer - who had been working on the cabinet that morning - would be out to fix it. She even acted surprised when I asked if I'd be charged for the time they had left me without broadband.
It's a double whammy of sh*t British customer service stalwarts. They've dressed up a cutback in engineers as "engineer-free set up" which leaves you high and dry if there's any complications, and the customer service scripts are riddled with apologies while the actual underlying attitude and service level is far closer to contempt.
- Location
-
- Location
- BOLTON
- Reviewing
- Sky
- Date
- 2024-01-11
- Location
-
- Location
- BOLTON
- Reviewing
- Sky
- Date
- 2024-01-11
- Location
-
- Location
- Lincolnshire
- Reviewing
- Sky
- Date
- 2024-01-10
- Comments
-
Patchy at best, useless on a regular basis, unable to speak to a human for the most part. Stood up by the engineer, have lost all faith.
- Location
-
- Location
- Oxford
- Reviewing
- Sky
- Date
- 2024-01-02
- Comments
-
Sky broadband intermittently cuts out but their broadband checker says all is ok. They are telling lies. If my 85 year old mother fell and her emergency beeper connected to the internet didn’t work because sky only provided intermittent service she could die. Are sky expecting you to pay for a 24 hour service or an intermittent service???????!!!!!
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2024-01-02
- Comments
-
After experiencing sky wifi, I have never felt so low. I cannot replicate the old world of escapism I previously experienced, I no longer feel the joy of dopamine rushing through my veins. Instead I am feeling adrenaline and cortisol, wanting to destroy the next local Sky building in my outrage. This is a SCAM and not worth WASTING MONEY on. I'd rather strap a potato with wires to an asteroid that is 4.246 light years away, orbiting Proxima Centauri than this rubbish wifi.
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2023-12-29
- Comments
-
Worst company to use, I paid for the Ultrafast broadband service for 1.5yrs, during the first year, the internet connection was horrible, kept on coming in and out, only had a fast connection at night. I mostly work during the day so this did not affect me, however, from the 24th of December 2023 until the new year, they had an outage in the area which they did not bother to fix and left me without internet connection for 1 week during the holiday period, when I asked how long it would take, I was told they don’t know. Horrible customer service, each representative had no clue how to solve the issue. Never use sky, waste of money, I was paying £38 a month for 150Mb/s, and before them I was using Virgin for £28 a month for 250Mb/s, I will never use this company again, waste of service and horrible customer service.
- Location
-
- Location
- Cheshire
- Reviewing
- Sky
- Date
- 2023-12-20
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.