Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 4196 customer ratings since 2021-01-26 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2,006 Customer Reviews over 51 pages

  • Reviewer
    Location
    Musselburgh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet I've ever had and I've had a few internet service providers since the 90s. WiFi barely reaches upstairs (new build so the walls are paper thin), low speed, constantly craps out. Paying £35fl for absolutely nothing. Bottom line? Avoid sky at all costs
  • Reviewer
    Location
    WARRINGTON
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What a shambles of a company
    What a shambles of a company. Useless in every sense of the word. Trying 6 weeks to get a PAC code. Tried and tried told they are working on it, and its with the back room. How many people work in this room?
    I have a SKY Package and moved from Fibre at 1.87mB to full fibre supposedly 500mB BUT ONLY GET 51M.
    WANT TO GET RIPPED OF BY A USLESS TRULY UNWORTHY COMPANY.
  • Reviewer
    Location
    Battersea
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I left a review some months ago to warn people to stay away from this atrocious, abyssmal provider. I return to inform you all that it has gotten so much worse over these months, that I wish I could leave negative stars or something of that nature. I have been experiencing on the daily: constant drops, constant lag, constant slow speeds that it is affecting me in more ways than I would have ever thought. Please, stay away, do not ever use. Any positive reviews are probably Sky employees trying to big their horrendous wi-fi. AVOID!
  • Reviewer
    Location
    Wiltshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Honestly I'm surprised I even have WiFi to post this. Awful WiFi slow unreliable and honestly just avoid you could probably send a messenger pigeon quicker than using the WiFi service. 0/10
  • Reviewer
    Location
    Ellon
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Very satisfied but getting costly
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We were with sky for a year and it was all good. However, when we moved house and chose to stay with sky all the problems began.

    We had an openreach engineer come around to fix the line. Halfway through the appointment he went out to work at the street cabinet, then came back and said he would continue the work later. We never heard from him for the rest of the day. I called sky and they were not able to help or even contact open reach to check what the issue was. All they offered was to rebook the appointment 3 weeks later. This was frustrating as we were working from home and really needed wifi. But we were patient.

    3 weeks later, I get a text from openreach at 9:00 confirming the engineer has been assigned and is on his way. 10 mins later another text from Sky to say the appointment was missed. Jokes! Called sky and they were unable to contact openreach again. The notes said "client was not at the property." That was a lie, we were home amd waiting. We even received a courier package around 8:45. My timeslot was between 8:00 to 13:00 and yet Sky were unable to rebook on the same day. I was made to wait another 2 weeks through no fault of mine. I had to make other arrangements to make sure I was able to work.

    I understand that this was mainly Openreach's fault but the fact that Sky could do nothing to help is really frustrating. Not staying with them after my contract ends.
  • Reviewer
    Location
    leeds
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    for gaming sky is actually the worst I'm playing a game right now and I cant believe how bad it is I'm on a constant 400+ ping and we have just upgraded and there saying there is nothing they can do its unplayable my pc has brand new parts and is top of the range.
  • Reviewer
    Location
    Corby
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    First the bad: The router isnt great. but you can invest in a better router or in WAPs to fix that.

    The pricing. Its not cheap and if you invest in sky cinema there are still a bunch of films on sky store that you have to pay more for.

    The good: Customer service has always been fine. Never unhelpful... but not ground breaking either. I've always been able to get help where I've needed it.

    The BB is decent though. My work computer is hard wired into the router and I never have any issues at all, I stream movies in HD on the tv (2 tvs at the same time).
  • Reviewer
    Location
    East Kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    Comments
    I ordered full fibre in December and expressly asked for my current landline number to swooped over to sky and was promised it would defiantly be done. The fibre optical cable was installed to my house and left as a big loop against the front house wall then after 5 hours of calls to sky on Christmas Eve and many attempts to sort my order out which they kept cancelling I was told my old number cannot be brought over to sky after that promise originally. I’m now left with the prospect of having to pay the old service provider for a service to keep my phone number active and then pay again to sky for another service to improve on my broadband speed . Sky has not offered anywhere near a reasonable discount to compensate my situation and future extra costs . Just to clarify they have started the job , made promises and subjected me to having to spend multiple hours trying to sort things out and still unresolved. DO NOT USE SKY !!!
  • Reviewer
    Location
    Newport
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Useless broadband can’t stream anything to watch.
    Overpriced TV channels.
    Poor value compared to Amazon prime and net flicks. NOT WORTHY OF A ONE STAR REVIEW
  • Reviewer
    Location
    Kingston
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    Comments
    Installation time was 8am - 1pm, engineer hasn’t arrived. sky can not reach the engineer bcz engineer is from open reach. Sky suggests to wait until 6pm (time now 4:00pm)and book for another appointment. shame
  • Reviewer
    Location
    Guildford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I have had 4 Engineers come to my property to install the router, first Engineer indicated that the cable is damaged underground and another Engineer would come to fix it, 2nd, 3rd, 4th Engineer came and told me exactly what the 1st Engineer told me and that i should expect 2 more Engineers to come before my issue is resolved. Broadband was supposed to be installed by the 8th of December and today is the 16th of December and likely to wait another week before issue is fixed???? What on earth is going on at Sky? Really frustrated!
  • Reviewer
    Location
    Clacton On Sea
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Called sky help automated voice tells me I have a problem then send me a link nothing short of useless. When I do my own check it says all running well. One of them is lying.
  • Reviewer
    Location
    Somerset
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Barely acceptable internet service. Quick to get you to sign up for the "peace of mind" Wi-Fi guarantee which isn't worth the paper it's written on. Try get customer service forget it you will get a bot pushed from irrelevant help guide to irreverent help guide and if you are lucky get hold of a human who will repeat the process of blaming the issue on you. Need to cancel at end of contract I was going to leave I don't know why I contemplated giving them another chance.
  • Reviewer
    Location
    Shotts
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm paying 32£ a month for ultra speed plus booster, I m downloading with 1mb per second, when they guarantee you something like 25 mb, they are rubish ,can't wait to cancel,never again.
  • Reviewer
    Location
    Peterborough
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Terrible customer service for an unerliable broadband at an expensive price. They choose ridiculous times to carry out their maintenance works and they provide no infomation whatsoever about when it'll be back online (and that's if you can even get through to them). Highly reccommend choosing any other broadband supplier.
  • Reviewer
    Location
    Sligo
    Reviewing
    Sky
    Date
    Comments
    Sky broadband are the single worst internet provider I've ever had the misfortune to deal with. Their internet was reliable as the customer service. The home broadband for almost over a month would drop every 20 consistently for hours. I fully believe that the internet was not working more than it was working. And don't try and get help from there customer service. Your better of beating your router with a stick. That might actually do something unlike their help.
  • Reviewer
    Location
    Shrewsbury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would give this terrible company zero stars if I could. They lie, and then they lie again. Ignore their promises that they can install broadband on a date, they have no control and only tell you what they think you want to hear. Liars.
  • Reviewer
    Location
    Kent
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The only time sky want to talk to you is when they are trying to sell something to add on to your package. As soon as you say your uninterested they just hang up and aren’t bothered about anything else you want to say.

    Disappointed with sky
  • Reviewer
    Location
    Oswestry
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Been with sky broadband for years, used to be fine but over the last couple of years we face constant line drop outs and even worse WiFI drop outs in various places in the house. Multiple times engineers have been but say theyre happy. Sky CS tell me they guarantee speed not the WIFI and just try to upsell
  • Reviewer
    Location
    Prestatyn
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Very poor, previous broadband provider was really good an I wish I had stayed with them. Skys router is poor, we now have blackspots all over the house and Sky just want to charge me more to overcome this. Previous router from other supplier worked fine so obviously Skys equipment is poor. Nothing they can do apart from charge me more! Useless.
  • Reviewer
    Location
    Staffordshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I do not advise anyone that has sky tv to have sky Broadband .Due to poor connectivity and lack of Wi-Fi , you loose both sky tv and all the other entertainment packages ,like Netflix,Disney,etc
    You can’t even watch YouTube,you have no internet .
    Rubbish system and Wi-Fi is terrible .
    Can’t wait for sky contract to end .
  • Reviewer
    Location
    Newtownards
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      2 stars
    Comments
    Having this internet provider about two years. Every time problem with internet. Every day droping connection. I call for sky they say we send to fix. After two week nobody come,i call again they say we see you have problem with internet. Thinking change internet provider. Very bad company and customer service
  • Reviewer
    Location
    LONDON
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Not working for two days, and very expensive.
  • Reviewer
    Location
    St Helens
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Down 3 times in 8 week period
    Lied ref engineer coming out
    averaged 8 days to sort out each time
    Had to chase them several occasions as they promised to contact us.
  • Reviewer
    Location
    Herts
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When I check my speed it’s very slow
    When I check on sky it states No Problems and 34 mb every day
    Shame I really don’t want to change as how can another company speed thing up it will be the same phone line
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Their customer service is just appalling! I called them and they have called me multiple times over the course of a month and still cannot sort out the mess. When I called them recently to make a complaint, their representative was rude, arrogant, and patronising. He dismissed the issues I was facing and said it was not really a priority for them to resolve and that I need to wait from a few weeks to a few months. He couldn't care any less. He also was talking to me like a was toddler. Either Sky has hired the worst customer service people in the UK or it is their tactic to dismiss complaints. You really cannot make this up!
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Due to poor customer service cancelled my sky broad band within the term period. However, I have received a letter for termination charge for the full year from Sky. Now I am going to take them to the court for mental harassment.
  • Reviewer
    Location
    Lancashire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This has to be by far the most internet issues I've had with any company,I'm currently gettimg 3.8MBPS/282.9 KBPS, go to another broadbrand povider this aint the one, for the money and problems you get it's not worth the hassle, save yourself time and money.
  • Reviewer
    Location
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have a T.V, Brodband & Mobile package with sky which I requested to change address for Sky to cut me off of everything early.
    This caused my data to run over which I am being charged for by Sky.
    I called to see if I could get a refund for the data I’m paying for as it is Sky’s mistake I cannot use my broadband which I am paying for causing my data usage to increase significantly.
    I got told after 3 operators dealing with my problem that nothing could be done. That is theft and a blatant scam !! Never will I return to a company who isn’t even running legally!
  • Reviewer
    Location
    Wales
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible, I barely get 10mbps however this week my Internet has been barely stretching to 1mbps
    I've tried everything such as unplugging the router and letting it cool down, it goes out for an hour then comes back on with the worst speed I've ever seen. The router isn't broken since its not even a year old. I have emailed them and yet to receive an answer.
  • Reviewer
    Location
    Prestwhich
    Reviewing
    Sky
    Date
    Comments
    I'm meant to be getting 70 mbps and i've been getting 2 - 10 mbps. I've called them up and they say everything is fine, I can't do anything on the internet because it's so slow!! Also due to an admin error which they won;t admit to, they changed my phone number which I had for almost 40 years and they said I had to pay to get it back..
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One downloading stuff, another cannot use. Slow as 1mbps. Worst services. Hope it dies.
  • Reviewer
    Location
    Ruabon Wrexham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We left sky because of the internet service they provided and we went back because of tv thinking we would have a more reliable broadband provider, due to the hyped advertising they dish out.

    Well how wrong. We had a sky dish fitted and the engineer took thw sky booster away because the new tech router can handle pretty much any distance.

    WOW!!!

    What a lie!

    The broadband drops out at every moment it can. My son cannot play on playstation and online games because of wifi drop out.

    This is turning farcical and I will be calling Sky tomorrow to shout and ball and say either fix it or we leave and cancel everything and move to BT.

    I am not accepting any BS from them either. Turn it off and on again. Move it away from the socket.

    Basically I think what they do is hoyk you in with a great conmection and then when they get other new subscibers the older subscribers lose internet reliability.

    We live 20mtrs from the phone exchange and should have no problem with internet.

    It is a joke and they are a fraud of a company.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Absolutely ABYSMAL. Steer well clear. Shockingly bad. I ordered high fibre broadband in July. Openreach kept cancelling my order. Every time I rang I was told a different story. 11 phone calls later I was told they don’t provide to this postcode. In the meantime I’d incurred a huge mobile bill due to lack of WiFi and broadband. I was told they’d refer the matter to Openreach who’d write to me with an offer of compensation. £5 per each day I was without broadband. 2 weeks on and NOTHING. I just rang Sky and they knew nothing about it. Steer well clear of these clowns that r you’ll regret it...
  • Reviewer
    Location
    Ireland, Mayo
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky internet is a massive mistake. I enjoy playing game and watching Youtube and Netflix in my spare time, a lot of the time I do not get to enjoy this as Sky internet is by far the the most frustrating thing in my life. Sky internet is unable to support my internet requires once there is another device using it. My area is good for internet so that is not the problem. If you are reading this please take my advice if you want to play games or watch shows or Youtube DO NOT go with sky. IF you need it to look at Facebook work away but for any other requirement. The free internet in my student accommodation is better and more consistent then this broadband. You can find better broadband for the same money. I should sue Sky for the therapy I will probably need from the pain and suffering Sky Broadband caused me.
  • Reviewer
    Location
    Chichester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Paying for 145 mbps, receiving 35 mbps for much of the time. Customer services - once I’d found out how to email them (I do like a paper trail) - have been terrific, but the technowizards have yet to fix anything! Shame.
  • Reviewer
    Location
    Nuneaton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet connection drops 2 3 times a day. I called Sky customer service and the solutions were unbelievable. First solution was to record when the internet si dropping for 5 more times. (Like this is going to make the internet working again). I did that, called them back and their other solution si to move the router further away from the socket. Yes that will stop the internet dropping randomly.
    I called them back, and the solution was for them to send us another router. The router didn't help with anything. And finally after we had to threat them that we are going to close the contract and they decided to send an 'Engineer'. The Engineer did nothing, even worse i didn't have the internet for a day because he replaced the master socket and didn't connect the cables properly. So now after 2 months with the internet dropping randomly during the day and with 2 'Engineers' looking at the problem nothing changed. Internet drops for 2 3 hours a day and they do not care about their customers at all...
  • Reviewer
    Location
    Newport
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Sky are the worst provider I Ave ever been with I was without Internet or a phone line for 3 months with I hade to pay for not to mention my family with have been with them for years and have never been offered a new broadband box ones thay are luck if 2 people can with a video at the same time
    Sky you are a joke
  • Reviewer
    Location
    london
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    worst f***ing wifi brand to ever exist. COMPLETELY UNRELIABLE. i didn’t even have a stable connection whilst writing this review. ABSOLUTE WASTE of money. 0 Stars overall.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.