17 Customer Reviews
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- Location
- Ormskirk, Lancashire
- Reviewing
- TalkTalk Business
- Date
- 2021-11-10
- Comments
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After experiencing extremely poor service support from customer services I was on the brink of transferring my business to another telephone provider; however after talking to Stewart in the Customer Experience Team and Paniz Renaee, Sales Executive, they both showed me that TalkTalk Business can provide excellent support. Both of these customer facing support staff showed a passion and commitment to understand the issues I was experiencing and to this end they convinced me to renew my current contract. Thank you to both Stewart and Paniz
- Location
-
- Location
- Lancashire
- Reviewing
- TalkTalk Business
- Date
- 2021-05-28
- Comments
-
Atrocious customer service
We have been waiting 4 months and still no connection.
Staff are rude and unhelpful
I would never use them again
- Location
-
- Location
- Worcestershire
- Reviewing
- TalkTalk Business
- Date
- 2021-05-05
- Comments
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We didn't have any issues with broadband until my business wanted to move. Firstly, TalkTalk said they couldn't install a line into the new property (which has had broadband previously) as they couldn't 'find' the address. Secondly, they wanted a £200 fee when I was told it would be free when I took out the contract. Dishonest, disingenuous and I will never use again. AVOID
- Location
-
- Location
- Perth
- Reviewing
- TalkTalk Business
- Date
- 2021-04-25
- Comments
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I have been a loyal customer of talk talk since 2 years but I think it's time. I upgraded my broadband to in September 202 to Fibre 65. Which clearly mentioned fixed price of £24 pm for the contract period of 18 month. But now amidst these hard time they have increased the prices by £2pm. Even the new connection are costing £25pm.
I guess this is what talk talk gives it's loyal customers 'a mid contact price hike on a fixed price contract'. Can't take this any more and suggest new customer to think twice before trusting talk talk
- Location
-
- Location
- HOLYWELL
- Reviewing
- TalkTalk Business
- Date
- 2021-01-26
- Comments
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DO NOT USE TALKTALK for business, totally unreliable and make promises they do not keep. They will not let me cancel even though we paid for service for six months without service and then only provide 27mb upload speed when paying for 100 on leased line. Very unprofessional when dealing with them and over three years had four different account managers which tells something in itself.
Worst business decision I have made and can only warn you away. cant wait for contract to end - cannot even get them to give me a figure to end contract.
- Location
-
- Location
- London
- Reviewing
- TalkTalk Business
- Date
- 2020-11-27
- Comments
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We have had many problems with their broadband service, their router & broadband line. For nearly a year from the start of the contract, we had many hours of no internet that wasted countless business hours being on the line. They opened cases and close them without fixing the issue moreover you have to open another CASE for the same fault over and over again. And when you ask to cancel your contract, they say you have to pay for the full contract payments, as a consequence you are stuck with them.
Their customer service was always polite, however, their technical team lack adequate knowledge on how to handle issues correctly.
My contract is about to end and when I called last week to cancel the contract, they took me to their “Loyalty Team”, offering fractional discounts by Steve and she said that if I sign up with any other provider, they should take care of everything but TalkTalk will not let me keep my phone number. This truly needs to be addressed to the government to stop phone providers use the power of their offered phone number to keep their customers even their service is not good.
Now I am faced losing the business line that I had for many years! I wish I had signed up with a better provider in the first place!
Today Emma from TalkTalk sales team called and said they could offer a better deal if I stay on the line to get connected to their royalty team. After 28 minutes of my business hours, Sam from their royalty team informed me that it's not possible to offer a better deal than Steve did.
All in all, be prepared to stay on the line or their website for countless hours at some point of your contract for many months if you decide signing up with them.
- Location
-
- Location
- London
- Reviewing
- TalkTalk Business
- Date
- 2020-10-27
- Comments
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Had very bad experience with this company multiple go live dates given and then suddenly order getting canceled without any communication.. Calling them is one one of the biggest hassle as being getting on hold all the time and getting transferred to multiple department or I would have to call a different number and no one takes ownership of the issue as they never have any managers on the floor.
They are not interested in getting the business as the last person I spoke to was extremely very rude and would not let me speak.
- Location
-
- Location
- DUNSTABLE
- Reviewing
- TalkTalk Business
- Date
- 2020-08-22
- Comments
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These people totally disregard everything they have agreed to provide through their business broadband and fail completely to pay the £8 a day 'Automatic' compensation the agreed with Ofcom. I have no phone since June and 2-3mbps broadband (paying for fibre). This is destroying my life. They (TalkTalk) CANNOT provide the service yet still want me to pay them. I am ENTITLED to cancel my contract, but will they let that happen, not a chance. Every excuse under the sun. Moved all other account to Plusnet, what a difference real people, real help, who actually care. Avoid TALK TALK at ALL Costs they will destroy you and your business. If this isnt sorted by the end of this month I will begin a class action against Talk Talk. If you are in the same position, Google me with your story, perhaps together we can get some action from them.
- Location
-
- Location
- suffolk
- Reviewing
- TalkTalk Business
- Date
- 2020-05-11
- Comments
-
Rubbish reliability and they add a sneeky 4 quid charge per month for paper billing
- Location
-
- Location
- Willenhall
- Reviewing
- TalkTalk Business
- Date
- 2020-05-01
- Location
-
- Location
- Essex
- Reviewing
- TalkTalk Business
- Date
- 2020-01-07
- Comments
-
Joined TalkTalk business, within 14 days I cancelled. Never had any internet connection and when I did (very rarely) it was super slow!
I called to cancel on 26th Nov and then was billed on 30th Dec, called them and found out the agent I spoke to did not cancel my broadband so now I have to pay another bill end of Jan as the final bill and they will not refund me even though I cancelled and went to a different provider on 26th Nov!
DO NOT go with TalkTalk!
- Location
-
- Location
- Penrith
- Reviewing
- TalkTalk Business
- Date
- 2019-12-03
- Comments
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i pay for 67mbps and i got maximum 20+
- Location
-
- Location
- Dundee
- Reviewing
- TalkTalk Business
- Date
- 2019-01-14
- Location
-
- Location
- wakefield
- Reviewing
- TalkTalk Business
- Date
- 2019-01-04
- Comments
-
i m customer with talk talk as a business broadband and landline pay every month approx £20 for last 5 years now i left my business but contract with talk talk 5 months left i asked them to cancel they saying i need to pay full amount i request for discount they totally refused even i use their service for last 5 years so plz i would like to advice every one don,t take long term contract you never know what can be happen even talk talk service not good better to go to plus net cheap and good
- Location
-
- Location
- G Manchester
- Reviewing
- TalkTalk Business
- Date
- 2018-05-29
- Comments
-
I am a TalkTalk Business customer and in all my time using any service I have never received such a poor service from the start to the end.
To say "you get what you pay for" fits perfectly, it's cheap and terrible. Pay the extra couple of pounds and get a good service who don't blame everything else before looking at them selves.
- Location
-
- Location
- 6 Gordon Mansions, Torrington Place
- Reviewing
- TalkTalk Business
- Date
- 2015-11-04
- Comments
-
I have tried many times to get faster broadband with TalkTalk and had an engineer here this morning. The speed is still incredibly low
- Location
-
- Location
- SS95XF
- Reviewing
- TalkTalk Business
- Date
- 2015-02-09
- Comments
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Switched to TT business from PlusNet. BIG mistake. Lost broadband for 12 hours and phone for nearly a week. And it's soooo slow. Now stuck in a 12 month contract so have marked calendar in 11 months so can change provider. DO NOT use Talk Talk their customer service is appalling
- Location
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