TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.6 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars

Based on 8218 customer ratings since 2018-11-12 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5599 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
I agree with a lot of the other reviews about poor slow broadband, and terrible customer service if you want to leave.
I had to try to speak to someone in what sounded like South Africa ( with a party going on in the background ) tried every trick to avoid me ending contract. Tried to demand details of my new ( temporary ) accommodation as part of my house move despite being told several times I would not need broadband as there was no phone line, and indeed due to poor service I would not use them. Then tried to demand the details of the person purchasing my hose so they could get them to take on the contract ( what happened to data protection ? ).At the end now demanding £ 100.00+ to terminate a contract @ around £27.00 per month. Just total rip off artists as the internet speed is a fraction of what is quoted. Some statutory intervention required here.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow TalkTalk  
For anyone not with them don't join, the internet is so slow but you're told it's fast, absolute Rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Waterlooville TalkTalk  
Supposed to be fast Internet they Said!it is useless, absolutel rubbish they should be ashamed, for anyone who is not with them DON'T JOIN
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Waterlooville TalkTalk  
Absolutely terrible. Broadband. Customer service. Just everything is negative. Phoned then few days after. Been on phone over hour. Reimburst £5. Refused then £10. I want my full bill and sercixe bck. Reported to OFGEM. Defiantly would not recommend.
One sentence. Worst company ever expereinced. Should have stuck with Sky.
  • Speed
    2 stars
GREENOCK TalkTalk  
Since being with broadband I have had numerous problems. Upgraded to a 'faster' service.... Still had same problems. Can't seem to get the issue sorted even thou they tell me that there is a problem with my line and sent out 3 engineers I still have an intermittent Internet that comes on and off when it pleases. Staff are always polite on phone however it takes ages to get through to them
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Southampton TalkTalk  
Save your money. Don't use them. Daylight robbery. Punitive termination fees £61, below the average customer service, below the UK legal requirements broadband speed- only 5.6Mbps for a updated contract which guarantees 35Mbps. Incompetent. Greedy. Firm.
Surrey TalkTalk  
This is honestly some of the worse customer service experience I ever had from a telecommunications company in my life. Even cancelling within the 14 day cooling off period was a nightmare, and they scammed me out of more money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newark TalkTalk  
First, it took a month to get internet working despite being paying. At the end of the contract, they charged us one month extra after we managed to cancel the contract and argued that the system bills "in advance" automatically. There is no way to contact the customer service to cancel your contract and when you finally do (through another provider) they keep invoicing you well after the service has been interrupted. Avoid them!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swansea TalkTalk  
If I could give it zero stars I would. No internet service, spent hours of my life answering the same frustrating questions to multiple different people spending hours on hold etc never having the problem fixed until I finally said I’ve had enough and am cancelling my contract. The calls centre were abroad, rude and time wasting. I finally caved and agreed to pay 25% of a contract breakage fee just to stop them wasting any more of my life, to then be sent to a debt collectors because they didn’t sort it as promised and then back and forth between departments who tried to call me a liar before finding records of the conversations, to then quibble over £1.57 that hadn’t been paid for because someone had taken the wrong amount from my card. THE most awful company. Steer well clear. Hopefully they will go bust so no one has to endure the soul sucking creatures that work for them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Poor and border to legal.
I was until Feb 2019 on a Broadband and Line Rental ONLY contract when they added the £4 TV fee. As my contract was Broadband and Line Rental ONLY I would not have expected to add to my bill a TV boost without my consent. They have now repay the £4 charge they had applied for month after a week of arguments.
I have left TalkTalk now and will advise anybody to stay clear of them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Worst company ever. They kept charging me money even after I cancelled. And it is incredibly hard to cancel it as well. DO NOT DEAL WITH TALK TALK
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Been with these a long time. Now they are total garbage! Customer service give me the run round, I dont understand what the people in customer service are saying, they seem to be based in a different country and they are certainly out to pull the wool over my eyes regarding not informing me that my contract date is soon to expire, so they charge me double on my latest bill. I have been hung up on twice in two days trying to sort it out. The do not seem customer orientated, Its about profit and bottom line not customer satisfaction. In recent months I have read talktalk have had big problems with security. Plus they are most probably paying Simon Cowell and the other three judges on the X Factor way too much so that's is one reason they now feel they have to fleece existing customers. Well they can X Factor off!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
Gloucestershire TalkTalk  
I've been TalkTalk loyal customer for over 10 years now and I'm afraid I have to say, since my last contract with them, they are simply one of the worst broadband service ever.

My contract: Fast Fiber Broadband (download: 79mg, upload 20mb) SO IT'S SAYS. Instead of what it says in the package I got 10mg download and 1mg upload. So they only offer 10% of what they promised and not only that the line keep disconnecting at least two times a day and since last week it's been disconnecting more than FIVE times a day.

They send over SEVEN "technicians" with so little knowledge as the connection problem keeps getting worst and weaker every day!

SUCH A TERRIBLE COMPANY with POOR customer care and VERY LITTLE KNOWLEDGE of technicians.
AVOID GOING TO TalkTalk AT ALL COST.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Mill Hill, London TalkTalk  
Been with talk talk for 5 days 29/10/19 lost internet all day on 3/11/2019 it's now the 4/11/19@04.08 and still no broadband...I will be looking up other broadband dealers as talk talk a joke..customer service is a joke...broadband speed on the 4 days it worked is a joke fast fibre is a joke with talk talk..I advice people to double check before joining..funny let's me log onto ma BILL...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Paisley TalkTalk  
Rubbish I joined back in March tried to cancel it but they wouldn't have it they are still billing me for every month trying to sort it out with them cause I was never conected in the first place they said I owe them £180 what a con any idea what I can do definitely would not recommend since then I've joined another provider ee no problem
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chelmsford TalkTalk  
The worst internet provider i have ever come across in my life. Scam artists at their best. penalise customers who go over their 1 year plan by doubling the cost. they make leaving them the hardest process ever. theyll keep you on the line for 30min plus.

The internet would simply stop working. Got to a point where i was using my mobile data 90% of the time i was home. slow when it did work. every time i did complain they would say 2 many devices in my household (i live alone).

Please avoid this company. they do not care, they know about the issues and if you complain they just keep you on the line and lie. Dont give them your money. let them go out of business.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West London TalkTalk  
worst service provider ever!, almost without fail every 2 weeks we will loose broadband for a whole day or 2, and when we contact them they behave as though it is a problem on our side,I wish now that I had never swithed!, I tell everyone not to use them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Wellington,Somerset TalkTalk  
Abysmal service across the board. £27.50 per month for phone and broadband package, the broadband had so much outage than a good signal! Now are saying I owe an early exit fee and have passed it on to some two bit debt collecting company ! Good luck with that one , not going to happen ! If anybody out there is considering migrating to these clowns .....DON'T !!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon TalkTalk  
By trying to save some money I've let Talk Talk turn my reliable broadband connection into a train wreck. Add in poor technical support and customer service operatives you can hardly understand a word of and you've got a complete joke of a company. No surprise they're regularly voted the worse provider, something unfortunately I failed to spot before signing up. The only option I have to save my sanity is to buy out the remaining 15 months of my contract. A very expensive lesson indeed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon TalkTalk  
Terrible coverage, terrible customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
BIRMINGHAM TalkTalk  
**** DO NOT SIGN UP WITH THEM OR YOU'LL GET INTO TROUBLE ****

My broadband speed with talktalk use to be fine and three years ago it started playing up by keep disconnecting and going slow, so I upgraded to a faster option and it was find for the first few months then gradually it started going down and produce faults so they said I need to upgrade again and since December 2019 it's been an awful experience.

Broadband is keep getting disconnected and speed is low, I have opened up 100s of tickets/cases with their technical team, lots of engineers came from "Openreach" with their trainees and still none of them could fix the issue.

Completely unprofessional service and engineers.

I can't cancel my contract because they say I have to pay a penalty so I have to wait until my contract ends.

I AM VERY MUCH DISAPPOINTED!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Its a big joke! Im not a customer anymore after days of calling and asking why i don't have internet. They don't know anything and after no internet connection for almost a month, they told me to wait for a call for about 3 days! What a joke.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
I moved from sky to talktalk fibre after that i moved to new home.Talk talk said they cant provide fibre in my new home and they normal broadband. At present i am unable to access 2 devices at a time.Most of the times me and my wife will do work from home.When i contacted talk talk team they are saying the speed which you getting only speed they can provide.I am really disappointed with talk talk.i never ever recommend talk talk to any of the my friends.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes TalkTalk  
Every yeari phone talktalk to get a better and cheaper package, They promise you the earth but won't give you it in writing and then when you sign up the price gradually creeps up although it's supposed to be fixed.After8years I have had enough.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Louth lincs TalkTalk  
Intermittent broadband speed (proof available)
Live chat takes hours so shouldn’t be called live
When speed checked at talk talk it says no problem - REALLY????
I will use a new provider as soon as possible but in
The mean time I seem to be stuck with this croc of rubbish
Only comparable with visa phone for customer service
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Walsall TalkTalk  
Terrible customer service. Unreliable TV boxes. Avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Oxford TalkTalk  
I'm a long-time customer with Talk Talk. Originally I was with Tiscali which Talk Talk bought out. For the price they could not be beat in my area as we have limited options. When they updated my service free of charge to a faster ADSL 2 service it would have been nice to know my router would no longer work. It took them weeks to finally tell me. That is history now. I recently upgraded to the Faster-fibre with boost with guaranteed 68.1MB. I even went for their new router to ensure it would be problem free. Well I should have learned. The best I get is 40MB so I raised the issue and they set their engineers to the task. The outcome was no response that they failed, I just logged into my account to find no open service call and my service is now 40MB. I signed up to the free boost so they have just taken this away. Nice. Suck you in a spit you out.
I work from home and the service has been pretty reliable so I will probably not change as thit is the most important thing for me.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Gloucestershire TalkTalk  
Sadly i cannot put no stars for service!
I have bought a service from talk talk and spend more time on the phone getting them to do diagnostic checks to confirm the services isn't working than it does. Of course they know is it isn't working. They keep promising all sorts but never deliver...... DO NOT SIGN UP TO TALK TALK unless you want to ring them daily!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterborough TalkTalk  
Ok, so I posted a honest review yesterday of the utterly abysmal and unbelievably terrible service that I have received from TalkTalk over the passed 11 months... I am within my final days of their terrible grasp and will feel a sense of relief when my broadband and line provider is finally switched.

After posting my original review yesterday I received a response from a TalkTalk employee claiming that TalkTalk are very sorry that I have had such a bad experience with the firm and that it is not the companies intention to provide such an unacceptable and unprofessional level of customer service.
The reply then continued to recommend that I contact one of the TalkTalk team via “Twitter" of all things!!...
The assumption that I would have a “Twitter" account is in itself presumptuous and then for TalkTalk to expect me to chase them up regarding a poor service which they delivered to me and I paid for is beyond ludicrous!!

TalkTalk should be going out of THEIR way to contact its ever growing list of wronged and abused customers, they should be the one to make things right and they should be the one looking to improve their service.

This is blatantly not the case as within the 24 hours since posting my initial review, numerous other TalkTalk customers have posted similar reviews to mine stating that they too have received poor customer care and broadband service and are very unhappy with the firm in general.

The lack of customer care and consumer satisfaction that TalkTalk continue to provide shows no remorse or intention to better their service and judging from other reviews that go back several years, TalkTalk have never been expected to provide their customers with a viable service or a shred of human dignity.

I once again strongly implore all members of the public to avoid dealing with this firm. They are not providers they are takers.

If they cannot offer better than a generic response to contact their “Twitter" staff after repeatedly mistreating and effectively robbing their customers, then they have no place operating as a consumer business and deserve a thorough investigation from an independent regulator.

My suggestion to those who have been left slightly poorer and slightly more dehumanised by the thoughtless and greed-driven actions of TalkTalk and any other corporate firm for that matter, is to contact a regulator such as Ofcom and notify them of the service (or lack of) that you have been given.
This is possibly one of the most effective ways to have underperforming firms investigated and made to improve their services to meet the quality and standards that are initially promised to customers and that everyone should expect.

I will be surprised if TalkTalk respond to this review with anything that would genuinely resolve the issue however if any attempt is made by the firm to better this situation then I will update my post.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon TalkTalk  
I’ve been with TalkTalk (broadband) for over 10 years and starting from January/February 2019 their service went gradually down the drain. Constant likeness drop outs, speed went from steady 7-8 Mbpts to just above 4 Mbpts - their contractual minimum, and abysmal latency - 200-300 msec. When I raised the issue with their support it took more than 6 hours (!) of 'live chat' to disconnect everything, remove the BT socket faceplate and connect everything back, which didn’t solve the problem. To cut long story short I decided to change the provider, and guess what? My broadband speed dropped even further from 4 Mbpts to around 2 Mbpts once TalkTalk learned that I’m leaving. My switchover is a few days away and my speed is even worse - around 600 Kbpts - 2 Mbpts IF I can connect to the their broadband service. Absolutely abysmal service and behaviour from the telecom outfit of this size. It goes without saying they lost me as a customer forever, furthermore I would not be surprised if they go out of business at some point in the next 12 months as they are clearly rationing customers broadband (throttling d/l speeds) due to inadequate bandwidth supply capacity or/and overstretched customer base.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
I have NEVER been so DISGUSTED with a service as I have with Talk Talk!
Their service is NOT a service.
I am owed £40.04 credit, which they will not return.
I left because the service was sub standard constantly losing broardband connection.
I DO NOT BELIEVE I WILL EVER RECEIVE A REFUND.
HENCE TALK TALK ARE ALSO LIERS AND CHEATS.
I am disgusted having spent copious hours with no success trying to retrieve what is m8ne.
Shame on you Talk Talk
Torquay TalkTalk  
Awful company. Order got stuck and they haven't unstuck it. In a limbo trying to cancel a technically inexistent order that won't go through but won't be cancelled either. It is internet purgatory. I feel sorry for the people working in customer services because this sounds like a structural problem. I had been a talk talk customer for a few years but never again.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Reading TalkTalk  
Like countless other Talk Talk Customers who were unfortunate enough to sign up to the unfathomably dreadful “service", I too received appalling broadband connection, below average broadband speeds (in my case 3.3mbps) and regular service disconnections.
After contacting Talk Talk to discuss these issues I was presented with a replacement router that resolved exactly none of these issues.
Talk Talk's broadband speeds really had a chance to show what they weren't capable of when two devices attempted to access the same WiFi network... Crash!

However, it is Talk Talk's unashamedly abysmal customer service and shockingly rude employees that win this internet and phone provider the award for number one company to avoid at all costs.
Counting down the days before I could finally break free from their torturous 12 month prison sentence, I attempted (on numerous occasions) to phone the company to inform them that I would like to switch providers................................................................
.................
..

Exactly that, the line went dead...
At first I gave Talk Talk the benefit of the doubt and assumed that it was a bad connection (I mean it is Talk Talk we're dealing with here) so I called them again and lo and behold the same thing happened.
Now, you know what they say about assuming things, right? Well, they certainly made an “Ass outa me"...
I was hung up on six times before a “technical supervisor" would speak to me about leaving Talk Talk and even then they wouldn't actually discuss the “leaving" part.
After barely audible, what I assume were “sales tactics" (or a desperate lover asking repeatedly “but why do you want to go?..."), I had managed to finally convince the “technical supervisor" that I no longer wanted to pay for a service which at best was barely provided. I was then asked to wait whilst I was to be connected to the cancellation department and after a reluctant ten minute wait I was greeted by the same advisor who then said “I will now put you through to the cancellation department". Guess what happened next........................................................................
Yep!! You guessed it, another disconnected call.

Though instead of breaking my spirits Talk Talk had only made me more steadfast. I researched method after method to leaving this soul sucking corporation and of course, there is no easy way out...
Sending a written letter to;

TalkTalk Correspondence Dept.
PO Box 675 Salford
M5 0NL

is a suggestion though if their telephone manner is anything to go by then I'm guessing that Talk Talk's letter box has an industrial sized shredder on the other side of it.

The email address for Talk Talk;
concerns@talktalkplc.com
is, not surprisingly, a dedicated complaints address... Feel free to use it and tell Talk Talk exactly how you feel about their service and don't be shy...

So yes, I had to pick up that phone again and delve once more, head first into the insane asylum that is the Talk Talk customer service “help" line. If only it was just “once more"...

Long story short and after much more perseverance, I was finally speaking with a Talk Talk Technical Supervisor “Manager" (at least that's what I was told). She advised me to call back in two days to cancel otherwise I would incur an early exit fee.
I kindly asked if she would put a note of our current conversation into their system so that when I called back in two days time I would not have to go through this recurring madness for the sixteenth time. She assured me not to worry and that all my requests will be logged and my next phone call to discuss cancellation will be simple and straightforward...... Now, do you think this was the case?... Well, that's a story for a different day...

SPOILER ALERT!!

It was basically Groundhog Day the movie if Groundhog Day had been based on a never ending circle of phone calls to Talk Talk requesting to cancel their service and then them hanging up.

I implore anyone who has even fleetingly considering signing their hard ‘earned over' to Talk Talk's money pit pockets to deeply reconsider. You will NOT get a fluid service and you will NOT be able to cancel their service without severe difficulty and countless hours of stress and endless perseverance.

No, No, No!!! Just don't do it!!! Not even if they are ridiculously cheap or offering cashback!!

THEY ARE A DISGUSTINGLY POOR PHONE LINE & BROADBAND PROVIDER!!

THEY DO NOT CARE ABOUT THEIR CUSTOMERS!!

THEY CARE ONLY FOR MONEY, THEIR OWN GAIN & PROFIT!!

THEY WILL SIGN YOU UP, BILL YOU & NEVER LET YOU GO!!


YOU HAVE BEEN WARNED...


Had Dante endured the ultimate displeasure of even three minutes dealing with a Talk Talk Technical Supervisor the “Inferno" poem he penned hundreds of years ago would certainly depict a far worse hell.

Abandon hope all ye who enter into a contract with Talk Talk.

You have been given more than fair warning...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South West England TalkTalk  
Very slow average download speed 4.5 and upload 0.7. Keep phoning talk talk and they run tests which takes on average about 25minutes. Then they say it is fixed and speed will improve over next 24 hours but the last 2 occasions it actually got slower. And now it keeps on disconnecting, which they say isn't their fault but it's and surprise surprise by say it isn't their fault. Completely fed up with it all.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading TalkTalk  
Terrible coverage, terrible customer service, and absolutely no concept of data protection. They don't have a clue about the latter and for that I would say new customers should be running scared.

There are many other, much better, providers you can go with. Because of talk talk i have and will be without an internet connection in my home for an entire month.

Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Talk talk is ****. They give you 56 mb speed but you cant reach to their speed.

Also if you are moving they never help you.bcause they dont want loose customer. When you say i have cancel my broadband than they hang up on you.... dead line... try again same questions than again dead line... disgusting service...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Absolutely the worst company I have ever dealt with. Shocking customer service and they truly could not care less. Tried to join and they cancelled my activation date 3 times without telling me. It was only when I would call to chase it up that they would let me know and then claim 'technical difficulties'. They have never been able to tell me what these technical difficulties are. At this point I have been without internet and a phone line for 2 weeks and I am now looking at another 2 weeks before I get anywhere. I run a business from home and this has cost me hundreds of pounds. I am beyond disgusted.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worcester TalkTalk  
THE MOST DOG **** BROADBAND COMPANY EVER!!!!!!

WILL NEVER RECOMMEND THIS Piece of **** Company

Lost 2 Potential business investors cause our Video call meeting keeps cutting off!


Internet Connection keeps cutting off between 10pm - 12am EVERY SINGLE DAY!!!

Theres no even point talking to their Support team as they all pretend they know **** about their company but they dont please dont waste your time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland Inverness TalkTalk  
Shocking service and customer service even worse, I had nothing but hassle and it was draining and annoying speaking to none English speakers and even asking to be put through to a UK base office they would help. also if you fighting compensation with talktalk take them as far as you can goto CISAS, for every complaint that goes to CISAS it cost talktalk over£300 and if you believe your entitled to compensation then take them all the way, even ask for copies of your account notes and even recordings of your phone calls, I do not trust this company one bit and will never go with a cheaper broadband provider again talktalk deserve to have the worse reviews going there are obviously not doing this correct
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northeast TalkTalk  
I endured poor service for 18 months whilst tied into a contract. I tried to transfer to another supplier only for them to be telling me that after 3 weeks Talk Talk wouldn’t authorise the release. Another astronomical bill from Talk Talk prompted a call to their customer service centre which sounds like it is run from a barn with the amount of background noise. Little empathy, poor understanding of my concern and complaint, no willingness to accept any responsibility. A truly appalling company that I will not recommend nor use ever again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ipswich TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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