TalkTalk Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.
Recent Customer Ratings for TalkTalk
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 8218 customer ratings since 2018-11-12 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
5599 Customer Reviews for TalkTalk
| Reviewer | Location | Reviewing | Date | Ratings |
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I agree with a lot of the other reviews about poor slow broadband, and terrible customer service if you want to leave. |
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| Iain Hair | Glasgow | TalkTalk | 2019-11-09 | |
For anyone not with them don't join, the internet is so slow but you're told it's fast, absolute Rubbish. |
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| Ed jerome | Waterlooville | TalkTalk | 2019-11-09 | |
Supposed to be fast Internet they Said!it is useless, absolutel rubbish they should be ashamed, for anyone who is not with them DON'T JOIN |
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| Ed jerome | Waterlooville | TalkTalk | 2019-11-09 | |
Absolutely terrible. Broadband. Customer service. Just everything is negative. Phoned then few days after. Been on phone over hour. Reimburst £5. Refused then £10. I want my full bill and sercixe bck. Reported to OFGEM. Defiantly would not recommend. |
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| Peter mckay | GREENOCK | TalkTalk | 2019-11-09 | |
Since being with broadband I have had numerous problems. Upgraded to a 'faster' service.... Still had same problems. Can't seem to get the issue sorted even thou they tell me that there is a problem with my line and sent out 3 engineers I still have an intermittent Internet that comes on and off when it pleases. Staff are always polite on phone however it takes ages to get through to them |
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| Rachel | Southampton | TalkTalk | 2019-11-09 | |
Save your money. Don't use them. Daylight robbery. Punitive termination fees £61, below the average customer service, below the UK legal requirements broadband speed- only 5.6Mbps for a updated contract which guarantees 35Mbps. Incompetent. Greedy. Firm. |
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| UK user | Surrey | TalkTalk | 2019-11-09 | |
This is honestly some of the worse customer service experience I ever had from a telecommunications company in my life. Even cancelling within the 14 day cooling off period was a nightmare, and they scammed me out of more money. |
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| WaterFall | Newark | TalkTalk | 2019-11-08 | |
First, it took a month to get internet working despite being paying. At the end of the contract, they charged us one month extra after we managed to cancel the contract and argued that the system bills "in advance" automatically. There is no way to contact the customer service to cancel your contract and when you finally do (through another provider) they keep invoicing you well after the service has been interrupted. Avoid them! |
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| Sonia | Swansea | TalkTalk | 2019-11-08 | |
If I could give it zero stars I would. No internet service, spent hours of my life answering the same frustrating questions to multiple different people spending hours on hold etc never having the problem fixed until I finally said I’ve had enough and am cancelling my contract. The calls centre were abroad, rude and time wasting. I finally caved and agreed to pay 25% of a contract breakage fee just to stop them wasting any more of my life, to then be sent to a debt collectors because they didn’t sort it as promised and then back and forth between departments who tried to call me a liar before finding records of the conversations, to then quibble over £1.57 that hadn’t been paid for because someone had taken the wrong amount from my card. THE most awful company. Steer well clear. Hopefully they will go bust so no one has to endure the soul sucking creatures that work for them. |
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| E Copp | Manchester | TalkTalk | 2019-11-07 | |
Poor and border to legal. |
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| Philippe | London | TalkTalk | 2019-11-05 | |
Worst company ever. They kept charging me money even after I cancelled. And it is incredibly hard to cancel it as well. DO NOT DEAL WITH TALK TALK |
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| Jay fisher | Manchester | TalkTalk | 2019-11-05 | |
Been with these a long time. Now they are total garbage! Customer service give me the run round, I dont understand what the people in customer service are saying, they seem to be based in a different country and they are certainly out to pull the wool over my eyes regarding not informing me that my contract date is soon to expire, so they charge me double on my latest bill. I have been hung up on twice in two days trying to sort it out. The do not seem customer orientated, Its about profit and bottom line not customer satisfaction. In recent months I have read talktalk have had big problems with security. Plus they are most probably paying Simon Cowell and the other three judges on the X Factor way too much so that's is one reason they now feel they have to fleece existing customers. Well they can X Factor off!!! |
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| John F | Gloucestershire | TalkTalk | 2019-11-04 | |
I've been TalkTalk loyal customer for over 10 years now and I'm afraid I have to say, since my last contract with them, they are simply one of the worst broadband service ever. |
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| M Parkook | Mill Hill, London | TalkTalk | 2019-11-04 | |
Been with talk talk for 5 days 29/10/19 lost internet all day on 3/11/2019 it's now the 4/11/19@04.08 and still no broadband...I will be looking up other broadband dealers as talk talk a joke..customer service is a joke...broadband speed on the 4 days it worked is a joke fast fibre is a joke with talk talk..I advice people to double check before joining..funny let's me log onto ma BILL... |
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| Jennifer Stirling | Paisley | TalkTalk | 2019-11-04 | |
Rubbish I joined back in March tried to cancel it but they wouldn't have it they are still billing me for every month trying to sort it out with them cause I was never conected in the first place they said I owe them £180 what a con any idea what I can do definitely would not recommend since then I've joined another provider ee no problem |
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| David patient | Chelmsford | TalkTalk | 2019-11-03 | |
The worst internet provider i have ever come across in my life. Scam artists at their best. penalise customers who go over their 1 year plan by doubling the cost. they make leaving them the hardest process ever. theyll keep you on the line for 30min plus. |
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| Hasan | West London | TalkTalk | 2019-11-03 | |
worst service provider ever!, almost without fail every 2 weeks we will loose broadband for a whole day or 2, and when we contact them they behave as though it is a problem on our side,I wish now that I had never swithed!, I tell everyone not to use them |
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| Dean | Wellington,Somerset | TalkTalk | 2019-11-02 | |
Abysmal service across the board. £27.50 per month for phone and broadband package, the broadband had so much outage than a good signal! Now are saying I owe an early exit fee and have passed it on to some two bit debt collecting company ! Good luck with that one , not going to happen ! If anybody out there is considering migrating to these clowns .....DON'T !! |
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| Irate customer | Devon | TalkTalk | 2019-11-01 | |
By trying to save some money I've let Talk Talk turn my reliable broadband connection into a train wreck. Add in poor technical support and customer service operatives you can hardly understand a word of and you've got a complete joke of a company. No surprise they're regularly voted the worse provider, something unfortunately I failed to spot before signing up. The only option I have to save my sanity is to buy out the remaining 15 months of my contract. A very expensive lesson indeed. |
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| Ken | Devon | TalkTalk | 2019-10-30 | |
Terrible coverage, terrible customer service |
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| Talib | BIRMINGHAM | TalkTalk | 2019-10-30 | |
**** DO NOT SIGN UP WITH THEM OR YOU'LL GET INTO TROUBLE **** |
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| M Parkook | London | TalkTalk | 2019-10-30 | |
Its a big joke! Im not a customer anymore after days of calling and asking why i don't have internet. They don't know anything and after no internet connection for almost a month, they told me to wait for a call for about 3 days! What a joke. |
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| Diana | TalkTalk | 2019-10-29 | ||
I moved from sky to talktalk fibre after that i moved to new home.Talk talk said they cant provide fibre in my new home and they normal broadband. At present i am unable to access 2 devices at a time.Most of the times me and my wife will do work from home.When i contacted talk talk team they are saying the speed which you getting only speed they can provide.I am really disappointed with talk talk.i never ever recommend talk talk to any of the my friends. |
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| Kanth | Milton Keynes | TalkTalk | 2019-10-28 | |
Every yeari phone talktalk to get a better and cheaper package, They promise you the earth but won't give you it in writing and then when you sign up the price gradually creeps up although it's supposed to be fixed.After8years I have had enough. |
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| Richard | Louth lincs | TalkTalk | 2019-10-27 | |
Intermittent broadband speed (proof available) |
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| Phil Manifold | Walsall | TalkTalk | 2019-10-27 | |
Terrible customer service. Unreliable TV boxes. Avoid |
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| Aldo | Oxford | TalkTalk | 2019-10-27 | |
I'm a long-time customer with Talk Talk. Originally I was with Tiscali which Talk Talk bought out. For the price they could not be beat in my area as we have limited options. When they updated my service free of charge to a faster ADSL 2 service it would have been nice to know my router would no longer work. It took them weeks to finally tell me. That is history now. I recently upgraded to the Faster-fibre with boost with guaranteed 68.1MB. I even went for their new router to ensure it would be problem free. Well I should have learned. The best I get is 40MB so I raised the issue and they set their engineers to the task. The outcome was no response that they failed, I just logged into my account to find no open service call and my service is now 40MB. I signed up to the free boost so they have just taken this away. Nice. Suck you in a spit you out. |
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| Mickey | Gloucestershire | TalkTalk | 2019-10-27 | |
Sadly i cannot put no stars for service! |
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| Jane Chambers | Peterborough | TalkTalk | 2019-10-26 | |
Ok, so I posted a honest review yesterday of the utterly abysmal and unbelievably terrible service that I have received from TalkTalk over the passed 11 months... I am within my final days of their terrible grasp and will feel a sense of relief when my broadband and line provider is finally switched. |
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| Rusty | Devon | TalkTalk | 2019-10-24 | |
I’ve been with TalkTalk (broadband) for over 10 years and starting from January/February 2019 their service went gradually down the drain. Constant likeness drop outs, speed went from steady 7-8 Mbpts to just above 4 Mbpts - their contractual minimum, and abysmal latency - 200-300 msec. When I raised the issue with their support it took more than 6 hours (!) of 'live chat' to disconnect everything, remove the BT socket faceplate and connect everything back, which didn’t solve the problem. To cut long story short I decided to change the provider, and guess what? My broadband speed dropped even further from 4 Mbpts to around 2 Mbpts once TalkTalk learned that I’m leaving. My switchover is a few days away and my speed is even worse - around 600 Kbpts - 2 Mbpts IF I can connect to the their broadband service. Absolutely abysmal service and behaviour from the telecom outfit of this size. It goes without saying they lost me as a customer forever, furthermore I would not be surprised if they go out of business at some point in the next 12 months as they are clearly rationing customers broadband (throttling d/l speeds) due to inadequate bandwidth supply capacity or/and overstretched customer base. |
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| Tony | London | TalkTalk | 2019-10-23 | |
I have NEVER been so DISGUSTED with a service as I have with Talk Talk! |
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| L. Newman-Miller | Torquay | TalkTalk | 2019-10-23 | |
Awful company. Order got stuck and they haven't unstuck it. In a limbo trying to cancel a technically inexistent order that won't go through but won't be cancelled either. It is internet purgatory. I feel sorry for the people working in customer services because this sounds like a structural problem. I had been a talk talk customer for a few years but never again. |
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| Nurquiza | Reading | TalkTalk | 2019-10-22 | |
Like countless other Talk Talk Customers who were unfortunate enough to sign up to the unfathomably dreadful “service", I too received appalling broadband connection, below average broadband speeds (in my case 3.3mbps) and regular service disconnections. |
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| Hank Taxpayer | South West England | TalkTalk | 2019-10-21 | |
Very slow average download speed 4.5 and upload 0.7. Keep phoning talk talk and they run tests which takes on average about 25minutes. Then they say it is fixed and speed will improve over next 24 hours but the last 2 occasions it actually got slower. And now it keeps on disconnecting, which they say isn't their fault but it's and surprise surprise by say it isn't their fault. Completely fed up with it all. |
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| Peter | Reading | TalkTalk | 2019-10-19 | |
Terrible coverage, terrible customer service, and absolutely no concept of data protection. They don't have a clue about the latter and for that I would say new customers should be running scared. |
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| Ben | London | TalkTalk | 2019-10-17 | |
Talk talk is ****. They give you 56 mb speed but you cant reach to their speed. |
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| Simon | Manchester | TalkTalk | 2019-10-17 | |
Absolutely the worst company I have ever dealt with. Shocking customer service and they truly could not care less. Tried to join and they cancelled my activation date 3 times without telling me. It was only when I would call to chase it up that they would let me know and then claim 'technical difficulties'. They have never been able to tell me what these technical difficulties are. At this point I have been without internet and a phone line for 2 weeks and I am now looking at another 2 weeks before I get anywhere. I run a business from home and this has cost me hundreds of pounds. I am beyond disgusted. |
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| Gemma | Worcester | TalkTalk | 2019-10-17 | |
THE MOST DOG **** BROADBAND COMPANY EVER!!!!!! |
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| Enriko | Scotland Inverness | TalkTalk | 2019-10-16 | |
Shocking service and customer service even worse, I had nothing but hassle and it was draining and annoying speaking to none English speakers and even asking to be put through to a UK base office they would help. also if you fighting compensation with talktalk take them as far as you can goto CISAS, for every complaint that goes to CISAS it cost talktalk over£300 and if you believe your entitled to compensation then take them all the way, even ask for copies of your account notes and even recordings of your phone calls, I do not trust this company one bit and will never go with a cheaper broadband provider again talktalk deserve to have the worse reviews going there are obviously not doing this correct |
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| Sox | Northeast | TalkTalk | 2019-10-16 | |
I endured poor service for 18 months whilst tied into a contract. I tried to transfer to another supplier only for them to be telling me that after 3 weeks Talk Talk wouldn’t authorise the release. Another astronomical bill from Talk Talk prompted a call to their customer service centre which sounds like it is run from a barn with the amount of background noise. Little empathy, poor understanding of my concern and complaint, no willingness to accept any responsibility. A truly appalling company that I will not recommend nor use ever again. |
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| Karen | Ipswich | TalkTalk | 2019-10-16 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
