6,304 Customer Reviews over 158 pages
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2021-11-28
- Comments
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I'm write on behalf of my sister who has autism, we needed broadband for video calling for her,tried to set up but modem was not working ,tried to get in touch with talktalk for help,they were not interested, arranged engineer at a later time of the day , but turned up early when she was not home and charged her for not being home ,after many phone calls and online chats ,with no live broadband from day one ,still charging her each month, 5 months later for a service she has never received, customer service very poor ,spent over 5 hours in total on chat and got no Where, just waist your time ,my advice never go with talktalk absolutely awful.
- Location
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- Location
- NOTTINGHAM
- Reviewing
- TalkTalk
- Date
- 2021-11-26
- Comments
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Can't believe I let talk talk convince me to have a so called up grade , wish I do not bothered .
- Location
-
- Location
- North Wales
- Reviewing
- TalkTalk
- Date
- 2021-11-26
- Comments
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Never sign up to Talk Talk!!!!!
Disgusting customer service, lack of communication. Shocking how a company this big can be run so poor. Terrible speed, no help or support.
- Location
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- Location
- London Bermondsey
- Reviewing
- TalkTalk
- Date
- 2021-11-26
- Comments
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broad band fitted 22/11/2021 its so slow no its ridiculous . my other broadband is 15 times faster what the hell
think I’ve made a mistake by having this fitted its crap . so went to cancellation team told you got 20 cooling off period but told my 20 days are up for some reason, want to charge me £260 to cancel only been fitted for 4 days
the 20 day start from when you ordered and not when its fitted,
so my advice don't go for talktalk
it's so slow
- Location
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- Location
- Solihull
- Reviewing
- TalkTalk
- Date
- 2021-11-25
- Comments
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I wouldn’t recommend this company at all because the broadband was unreliable and keeps on dropping.
When the contract came to an end I tried to renew it to a new contract with cheaper deal but they declined. I have therefore ordered another company to take over my contract but they called me again to say that they will give a new cheaper deal but I have to cancel the contract first with the other company. So I believed them and cancelled my new contract then was waiting for the better to come back but unfortunately nothing happened. I tried to complain but they said they haven’t promised me anything.
They are liars and thieves. I can’t believe that a big company like this would use this cheap method to fool people to stay with them.
- Location
-
- Location
- Sunderland
- Reviewing
- TalkTalk
- Date
- 2021-11-24
- Comments
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poor reliability will drop out for no reason. Voucher not received then told can not have replacement as time has went by
stay away will move when contract up
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2021-11-24
- Comments
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Just renewed my contract as busy and no time to shop around wish I had looked around, been with talk talk for a few years so decided to continue contract, got bill charged for TV box which I've never had and also 13 pound charge for keeping same contract when I enquired was told you changed contract I said no I carried old one on also said do you not watch TV, I said yes on my sky box. Customer service diabolical usual I must speak to my invisible manager, told them to cancel it all, cannot you only get 2 weeks then will charge you 230 pound cancellation fee, for a long term customer I find this atrocious and advise anybody looking at talk talk look the other way as I could not recommend this company ever again
- Location
-
- Location
- Knebworth
- Reviewing
- TalkTalk
- Date
- 2021-11-22
- Comments
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Slow, too often not online, terrible customer service, unreliable and expensive
- Location
-
- Location
- Leeds
- Reviewing
- TalkTalk
- Date
- 2021-11-22
- Comments
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Very poor service and reliability could not provide the service but still charged me with a cancellation fee took me 3 hours to get through to retentions department I was fuming spoke to maybe 10 different people cut off 3 times really unprofessional company stay away go to sky worth the little extra for the customer service that they provide I'm really upset that they charged me for wanting to leave early because it was not working in my daughters bedroom really stay away people I would not like you To go through what I did
- Location
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- Location
- haywards heath
- Reviewing
- TalkTalk
- Date
- 2021-11-22
- Comments
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absolutely awful, the internet constantly drops out, and when it doesn't drop out its disgustingly slow. clearly false advertising saying they have great speeds etc etc. My family have been with talk talk for a while now and likely going to go for Virgin Media once the new Fibre Optic stuff is activated in our area. Talk Talk feels like a cash grab and their customer server is trash.
- Location
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- Location
- London W11
- Reviewing
- TalkTalk
- Date
- 2021-11-19
- Comments
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What a shambles. Despite paying for their top service which, when it works, delivers 150MB download, it consistently breaks down, usually during a time when I most need it. And when I do manage to get through, they always sound so surprised. I will definitely be moving elsewhere as soon as our contract ends. My only worry is ...are they ALL as bad as eachother?
- Location
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- Location
- Isle of Wight
- Reviewing
- TalkTalk
- Date
- 2021-11-17
- Comments
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The general consensus is supported.
The comments made by Reviewer "Spiros" share my opinions.
Customer Service is pathetic, overseas reps. quite unintelligible and ill informed.
Intermittent Router a regular feature. Charges for unsolicited "engineer" attendance follow complaints.
- Location
-
- Location
- Basingstoke
- Reviewing
- TalkTalk
- Date
- 2021-11-17
- Comments
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I left a review on here last week and continued to call and get awful customer service being out on hold for over an hour! But today I finally got hold of a lovely lady who sorted the problem quickly and was so helpful thank you Maya thought you deserved a good comment as you seem to be a rare person on this team
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2021-11-17
- Comments
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Worst company, do not use. All operators are foreign and do not understand requests, did not cancel my account, accepted the fault. Then to me it was resved, only to pads to debt collectors. Despite my sharing transcripts of conversation where error was accepted. Claimed I disconnected in contract when transcripts accept I was not! Ended in a judgement against me, despite sharing all the inof. Plus- APPALLING Internet connection! The worst in UK.
- Location
-
- Location
- West Midlands
- Reviewing
- TalkTalk
- Date
- 2021-11-17
- Comments
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Trying to get issues resolved with customer services is a nightmare - they bounce you from department to department where you have to listen to same scripted speech in some vain attempt to beat you into submission to stop you from contacting and making a compliant - AVOID AVOID AVOID
- Location
-
- Location
- Oswestry
- Reviewing
- TalkTalk
- Date
- 2021-11-16
- Location
-
- Location
- Durham
- Reviewing
- TalkTalk
- Date
- 2021-11-16
- Comments
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I was setting up broadband on line with Talk Talk, i picked a package £27 a month that included a £100 amazon voucher. half way through i was promted to "upgrade" to the amazon package wich included a new 4 gen speaker. i believed i was being offered this and the voucher for an extra charge of £5. However i later found out that the speaker was only worth £40 so losing £60 worth of benifits and paying an extra £5 a month for the pleasure. now talk talk are refusing even to send me my speaker saying they have no record of the offer. Do not use this company - i am now stuck in a contract and overpaying for the privlage - please stay away from these crooks
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2021-11-15
- Comments
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Terrible broadband speed. Terrible customer service.
- Location
-
- Location
- tyneside
- Reviewing
- TalkTalk
- Date
- 2021-11-15
- Location
-
- Location
- Hopwood Heywood
- Reviewing
- TalkTalk
- Date
- 2021-11-12
- Comments
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I have been with this company many years. As of late I have had a need to contact them over an issue with their mail service. ALL my folders were wiped clean including some important files I needed. Over the last 7 weeks despite my using their Chat (Joke) i have emailed them & done the dreaded phone call on 3 occasions. Each call lasting over 1 hour & ALL to no avail?? Their customer service is a complete joke & would be laughable if it wasn't so infuriating! I have had enough of this incompetent untrained agents & come my renewal ---I will be leaving this service for good!
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2021-11-09
- Location
-
- Location
- York
- Reviewing
- TalkTalk
- Date
- 2021-11-09
- Location
-
- Location
- glasgow
- Reviewing
- TalkTalk
- Date
- 2021-11-06
- Comments
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very bad customer service especially change of owner ship department and customer service department they are not know what they are diong and their staff is very untrained
- Location
-
- Location
- Middlesex
- Reviewing
- TalkTalk
- Date
- 2021-11-05
- Comments
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Where do I start? I have been with talktalk for many years, last year had daily disconnections, sometimes, unable to connect at all, 3 weeks waiting for an engineer who never showed up or even bother to call, what did this disgusting company do? They ACTUALLY PENALIZED me not once but TWICE, I am one of the "vulnerable " customers they always claim to prioritise, having a heart condition, what a joke, all lies, they screwed mw in every way possible, left me for months with crap connection, stole from me for the engineer not showing you, lied to me again and again, I explained my stituation on talktalk forum for everyone to read, not one single person from talktalk apologized or offered to help, I did get an email from an employee of CEO office by the name of Mucklin promising she would do her best to resolve the matter, all lies, only she had NO INTENTION of doing anything but she gave a contact number knowing full well she had absolutely no intention of talking to me, I called her numerous times, left so many messages, not a single reply, everytime I called her I had to listen to her voice recording that "her priority is vulnerable customers" she was saying this with a straight face while crapping on one, THIS IS TALKTALK, THIS IS HOW THEY TREAT VUNERABLE CUSTOMERS, not only that but she actually complained that I was sending too many emails, she was crapping on me and she wanted me to keep my mouth shut to make HER life easier so she doesn't even do the job she is getting paid for, you couldn't make it up, never ever have I experienced such evil for any company before, NEVER, even cowboys would be ashamed but not talktalk, god knows how many times it was named by Ofcom as the most complained about provider in the UK, but they don't care, the CEO is Tristia Harrison, don't expect any help from her, she doesn't give a s***, she is sitting pretty and laughing all the way to the bank, no one cares about the customers, "vulnerable customers" get crapped on, I curse the day I chose them as my provider, I urge customers who have been treated to review them on Trustpilot.
If this is the way they treat vulnerable customers god help their healthy ones, unless you experience this yourself you would NEVERbelieve that a company in the uk can behave like that, it is THE COMPANY FROM HELL.
I left this disgusting company recently, they assured me at the time I would continue to be able to access my talktalk email address after I left, more lies, almost certainly deliberately they deleted my email, I can only access the last 14 days, it wasn't enough what they put me though I had to be punished some more, I explained to them that I have health issues and that I need to be able to access my emails and that I was paying extra for this, but those callous people don't care one bit, no reply from them.
- Location
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- Location
- Edinburgh
- Reviewing
- TalkTalk
- Date
- 2021-11-05
- Comments
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Signed up for 100mb/s download speed and pay a fairly reasonable price for it. That is, if the wifi was anything like the 60mb/s guarantee. Every time I have run a speed test in the month since I got it, the speed has been more like 10mb/s and that's without the constant cutouts
- Location
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- Location
- Southend-on-Sea
- Reviewing
- TalkTalk
- Date
- 2021-11-05
- Comments
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Worst broadband speed. Promised as per contract and what I get - it is just joke. And that already over year. Customer service don`t know what they're doing. Worst company I've ever been with.
- Location
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- Location
- Kensington
- Reviewing
- TalkTalk
- Date
- 2021-11-04
- Comments
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Please stay away. They have made the past one of the most stressful. Especially during the WFH. They always say nothing is wrong on their end. They send engineers and charge you if there is nothing wrong on your side. This has happened 3 times so far. So apparently our problems are imaginary.
Their support is bad. Router needs constant restarting every other week. Frequent random blackout. Never getting even close to the speed we are paying for.
On top of all we dont have internet every Sunday 00:00 - 01:00 and they are doing nothing about it.
They are saying that they cant see the issue and call them during the issue, yet they dont have support during that time. WHAT A JOKE.
- Location
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- Location
- Surrey
- Reviewing
- TalkTalk
- Date
- 2021-11-04
- Comments
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I missed payment on my bill by 2 days the restricted my services on Sunday. I paid Monday morning at 8:30am my wifi still hadn’t been turned on so I spoke to somebody on the online chat and they assured my that by the end of the day my wifi will be reinstated. It got to 7:30 and nothing I went onto online chat again and they then told me they’d raise and escalation as there’s a bar on my account and that it can take 24-48 hours i waited until wednesday, still no wifi, I called and was on the phone for 2.5 hours being passed from one person to another none had a clue what was going on and when I asked for a manager they couldn’t get me one I had a text on Wednesday morning saying the manager would call me that day between 2-4pm I had no phone call then when I brought this up to them they said no it was for the 4th but on my text it clearly stated the 3rd/ the women I spoke to literally didn’t have a clue what she was doing she even admitted she didn’t have a clue. Talk talk hire people who don’t have half a brain on what to do and now they have whacked my bill up to £107 saying I hadn’t paid last months which I paid Monday and demanding payment for this month early which I am not doing! I will be changing networks to get away from this shambles of a company! If your thinking of joining steer clear! Awful rude customer service and they don’t have a clue what to do half the time!
- Location
-
- Location
- Uk
- Reviewing
- TalkTalk
- Date
- 2021-11-03
- Comments
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Changing providers and moving to talk talk was the Worst mistake I ever made! When the broadband worked (occasionally) I got speeds bellow the ones promised, the internet constantly buffers and can’t even make it through a 20min period without cutting out, I was also promised a 12 month free prime subscription which never arrived and when I rang about it they just sent me an article advertising the offer and still didn’t receive the offer, during the 7 months I have been with them I’ve been completely without internet three times. They are slow to answer the phones and when they do they Are clearly reading from a script and have no idea what they are talking about, I’ve left them early and am currently looking into not paying the cancellation fees as they didn’t provide the promised service or the deal it was meant to come with, do not use talk talk it is terrible
- Location
-
- Location
- Midlands
- Reviewing
- TalkTalk
- Date
- 2021-11-03
- Comments
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Dreadful just Dreadfull customer service and product.
This is the worst phone company I have ever been with. They wont let me pay my bill by DD, as the a/c is in my ex's name and they dont appear to be able to change that......(AFTER 2 YEARS), they send a bill 3 days before it is due and I have to pay by phone and the last 2 months i've been on holiday on the Due date so been charged a ridiculous admin fee for late payment (twice my normal bill), they add 'extras' without telling you and charge you for them and wont refund. It takes ages to speak to anyone on their enquiry line and when you do they have no idea how to help and worse of all when you register a formal complaint ( I have registered 3!) They simply do not respond. STAY AWAY FROM THIS COMPANY I am moving phone supplier net month hopefully - PRAISE BE. What shocking customer service, What a rubbish company.
3/11/2021
UPDATE
Did you see the reply they left below? Well I did contact them on facebook today (3/11/21)..... and they have replied sending the links for ME to do all the chasing via an account that I DONT HAVE because they cant change the name on the account to mine. They want my account details to verify who i am , but I DONT HAVE an account because its in my ex's name, which is the whole point..... They have also sent me more links to the complaints process i have already been through 3 times. BUT STILL I have had no response.
They need to 'check my security' via my signing on to their system with my account. BUT I DONT HAVE AN ACCOUNT SO I CANT!!!!!!!!!!!
They could of course RING ME on the phone line that they charge ME for, to check my security, but NO..... they just send me links that dont work, and I cant use as I DONT HAVE AN Account.
All they do is fob you off, send you links that don't work, and FIX NOTHING.
Most unhelpful company ever.
- Location
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- Location
- Rhondda Cynon taff
- Reviewing
- TalkTalk
- Date
- 2021-11-01
- Comments
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This is the worst company I have ever been with. I DO NOT recommend it. I took out wifi 3 months ago and 3 months on I still have no internet connection. I spend about 3 hours a day on the phone and chats trying to sort it out but still nothing. I’ve had about 6 engineers out and nothing. They’ve still been charging me extortionate price every month even though I haven’t been able to use the services and then when I ask for them to refund me, they tell me they can’t! The list goes on! Absolutely usless!!!!
- Location
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- Location
- west yorkshire
- Reviewing
- TalkTalk
- Date
- 2021-11-01
- Comments
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the worst company ever. over charging and when i decided to leave them i rang them and they would transfer me to different departments and no one would sort it out for me! when i explained to them theyre just transferring me on they decided to cut me off the call! bearing in mind i was on the call for over 30 mins and been ringing for over a week and the same thing kept happening! all the staff was so rude all they wanted was me not to leave talktalk for the money! they dont even know how to do their jobs properly i decided to ring in once one and thankgod a very nice lady called courtney who had just started answered and sorted my problem out! if i would rate this brand less i would! never going back to this crap company!
- Location
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- Location
- Stockton-on-Tees
- Reviewing
- TalkTalk
- Date
- 2021-10-31
- Comments
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Terrible broadband service. Terrible customer service. No understanding of customer needs and wants. Wish I never signed up with them but thought as a big company they would be decent. Stay away from them
- Location
-
- Location
- Todmorden
- Reviewing
- TalkTalk
- Date
- 2021-10-31
- Comments
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If I could give a 0 I would. Me and my partner have been with talk talk for over 2 years now and we've had nothing but trouble! Firstly, our internet Wouldnt connect displaying a orange flashing light, after contacting the call center and having to pull apart the connection box, they decided to send a new router out. Which worked perfect for about 3 weeks, then it happened again. After spending 2hours on a live chat to be cut off before any action was taken, we decided to ring them which took over an hour! So after 3hours or phone calls and live chats we asked for an engerieer to come out and was told if there was a problem caused by us we would be charged £65 for service charges. The engerieer came and was gob smacked with how eroded our connection box was due to it being so old. We have no just discovered we have been charged £65 for the service charge, despite the problem not being our fault at all. After all of this, we asked for a refund for then £65 taken from our account and money knocked off our next bill due to us not having internet access for over 2weeks which they declined doing either. Usually wouldn't bother us, but due to the current pandemic we are all going through, me and my partner are currently working from home so we rely on having internet access! Would NOT recommend, stay away!
- Location
-
- Location
- Kent
- Reviewing
- TalkTalk
- Date
- 2021-10-30
- Comments
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I have lost WiFi since 19th October and it’s still not back yet (30th October) it also went down for 72 hours in September. They’ve been useless this time the delays occurred as they said they sent out a test router (they didn’t) then they said they sent out and engineer so I waited another 3 days (they hadn’t) they’ve cut me off twice on chat once just now when I tried to confirm what time the engineer would come out (mostly to ensure it was actually booked this time) and earlier when I asked for money back and the process for requesting this. Crap service, not particularly rude just useless. I would never recommend and will never go back.
- Location
-
- Location
- Durham
- Reviewing
- TalkTalk
- Date
- 2021-10-30
- Location
-
- Location
- Reading
- Reviewing
- TalkTalk
- Date
- 2021-10-29
- Comments
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Please avoid this company at all cost, they are absolutely useless.
My internet service packed up 12 weeks ago.
I have phoned the so-called Customer Service desk so many times, I have lost count. All the operatives do is ask you the same questions and perform the same tests over and over again (if they don’t just hang up on you!). I have been visited by QUBE and Openreach engineers several times and all they do is run the same tests and check the equipment over and over again. On one occasion they sent me a new router and this made no difference whatsoever. They seem to be thoroughly incompetent or unwilling to fix this problem. I’m tired of being lied to or just hung up on by these cowboys.
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2021-10-29
- Comments
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Not only uttter crap service but despicable treatment of vulnerable customers, truly a company from hell, they left me for months with crap connection, made wait 3 weeks for an engineer who never bothered to turnup and INSTEAD OF COMPNSATING me like they were supposed to they ACTUALLY PENALISED not once but TWICE, it really beggars belief, this a company that is ALWAYS cailming that it prioritises vulnerable customers, I am one (having a heart condition) they not only couldn't care less, they couldn't stop crapping on me, their incomptence is only surpassed by their callousness, truly a company from hell.
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2021-10-27
- Comments
-
TALK TALK IS WORST COMPANY EVER, THEY ARE SCAMMERS. CHARGING FOR SERVICES NOT PROVIDED.
I joined AOL telephone and broadband service in 2002 ad was with them until the service was taken over by Talk Talk @ 2014? My service was automatically transferred to Talk Talk following that takeover.
Within a few years, @ 2016, the service got worse and despite repeated complaints of intermittent & permanent loss of service to both telephone & broadband (sometimes for days or weeks) Talk Talk failed to take effective action to remedy the situation. Meanwhile they continued to bill me each month. Sometimes they will give me £5 credit as compensation!
I terminated the contract in 2019 after repeated warnings of my intention over the course of at least one year. Talk Talk were unhappy to let me go even though they were unable to provide an uninterrupted service. They tried to tie me into a contract that they were not performing. They demanded that I pay for a further 5 months.
When I refused to pay, they registered a default debt against my name since 2019 thereby damaging my ability to get credit and/or get credit at a standard rate of interest. I had difficulties getting mortgages but when I did get one, it was with a non standard lender at a higher than usual rate. I only became aware of the default entry when that mortgage lender insisted that I have to settle the debt before they can lend to me.
The problem which Talk Talk did not resolve for over 3 years was resolved when the new provider, Vodafone, got BT Openreach to renew the telephone line. Openreach recorded the fault as corroded and ‘crumbled’ copper.
Talk Talk are yet to apologise and are insisting that they were within their ‘contractual rights’ to register the debt default against my name with the credit reference agencies. They are however offering a refund of 3 months’ bill (@£68) for the damage done to my name.
Their staff are a waste of time as most complaints remain unresolved
- Location
-
- Location
- Mid Glamorgan
- Reviewing
- TalkTalk
- Date
- 2021-10-27
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.