TalkTalk Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.
Recent Customer Ratings for TalkTalk
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 5524 customer ratings since 2020-02-28 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
6071 Customer Reviews for TalkTalk
Reviewer | Location | Reviewing | Date | Ratings |
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They don't reply to texts, emails or letters. You wait 40 minutes on hold before speaking to an Indian who can't understand what you want. The worst company in the world!!!!! |
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John Kilvington | Wiltshire | TalkTalk | 2021-02-22 | |
Appalling service, appalling company. Booked the day off work to install broadband. No one came. Had to book another appointment days later. No one came. Customer service was outstandingly bad I am still without broadband with no compensation or reassurance the service I'm paying for will ever be installed. I was told I couldn't speak to management and that they apparently couldn't even send an email. Never been involved with a company that is so incompetent. |
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Faye | London | TalkTalk | 2021-02-19 | |
Appaling people never use them. Left property a year ago. cancelled the account. told to leave line 'open' for next customer. then continue to charge me as the new owner cant set up an account due to lock down. numerous complaints made, which they refuse to acknowledge as they got my name wrong on the account. now tryin to argue that as I left the account open they are entitled to charge me up till now even though I sold the property and moved out 13 months ago, cancelled by phone within 20 days (as very difficult to contact them) , raised complaints at 5o days and continued to complain to the current day |
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Darius | N1 2XL | TalkTalk | 2021-02-19 | |
THE WORST!! |
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Lily | Essex | TalkTalk | 2021-02-19 | |
Totally appalling no phone connection only once in weeks .Internet connection always very intermittent . |
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Mr Montague | Mersea Island | TalkTalk | 2021-02-18 | |
Not good, I will finish my being with Talktalk in June and I will be looking for another provider. |
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Hugh Boyd | Croydon | TalkTalk | 2021-02-18 | |
Very por speds customer service nearly one existent ifI have Ipad on wife can’t go on her phone considering buying ot of the contract it’s that frustrating |
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Paul | Brighose | TalkTalk | 2021-02-17 | |
I signed up to TalkTalk on 15th December, to go live on 16th Feb. As of the 15th I still hadn't received my router or a tracking number for Yodel to check it's status, so I contacted live chat for an update. |
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Graene | Staffirdshire | TalkTalk | 2021-02-16 | |
Talk Talk has been horrible it is so slow and has made me sulking for so long.Plus they are always making excuse. |
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Jack | Acton | TalkTalk | 2021-02-13 | |
The biggest scam I could imagine. |
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Ewa | Lincoln | TalkTalk | 2021-02-12 | |
Been with talk talk for about 4 years ever since early 2020 the internet has been disgusting I test my connection speed the fastest I've ever had is 3.2mbs this is horrific 45 pound a month for nothing and they also charged me 35 pound for a SIM card I don't even own just tried ringing them ive been on the phone for over an hour and haven't talked to anyone yet sort your self's out |
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Reee | Sunderland | TalkTalk | 2021-02-10 | |
Well...no surprise here!! I received an email with my bill, however to my surprise TalkTalk have charged me “advance charges of £38.00”. So I have phoned them to discuss why, where this has come from, and all I have been told is that they can’t remove the charges as they have already been put on so I will need to pay it for them to pay me back?!!! Disgusting provider, disgusting customer service, I will be going to the papers about this shocking provider!! AVOID AT ALL COSTS!! |
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Natasha | TalkTalk | 2021-02-09 | ||
Not delivering 67 MPs as promised |
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Richard | Chester | TalkTalk | 2021-02-07 | |
Probably the worst broadband provider I've used in almost 20 years. I'm suppose to be getting upto 67 mbps but never had over 30 in the 3 months I've been with them usually only around the 19-23 maps most of the time. A total waste of time ringing them as there call centre is is South African based and although they English speaking still very hard to understand and never get anything done about the low speeds. Best to just let the contract run till the end and go back to BT. |
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David | Durham | TalkTalk | 2021-02-07 | |
I have been with Talk Talk for 13 months now, and apart from the odd disconnection which was normally resolved by a restart of the router, did not have anything to complain about with the download speed and internet service. |
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Sam Wilkins | Boreham | TalkTalk | 2021-02-05 | |
I am disgusted at still trying to be a customer. In the last two days I was suppose to have an engineer to sort my internet line out first time I got told the engineer missed his appointment with open reach I phone up again I get promised they will sort the situation out and they will book me an appointment the next day something goes wrong with the wire, the wire is damaged and they will phone me back tomorrow all I am gonna say is talk talk people cant do a simple thing right. Who cares that open reach is achually the only provider for you, it's on your head when the idoits mess up cause I didnt choose open reach I think you need to step up and take action for your failure as a company. Further more you cant keep me updated I have to phone you to sort the problem not oh quick heads up an issue has occured no you dont do that you make me wait past 6pm to tell me you guys messed up 48 hours and still cant get the internet on useful and what a disgrace as a company you should be ashamed of your self. I SHOULD OF KEPT WITH NOW T.V EVEN THO THEY HAVE SLOW INTERNET THEY ACHUALLY GAVE ME INTERNET, YOUR LUCKY MY AREA COULDNT GET VIRGIN MEDIA |
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Jonathan | Huddersfield | TalkTalk | 2021-02-05 | |
Absolutely appalling service with nearly daily drop outs. Tried to end contract a few months early due to this, and moving house, was promised a call back, never received one and they have sent my account to collections, month by month. Yes that's right, they are trying to open a new collection for every monthly payment they think I owe. |
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LM | Bristol | TalkTalk | 2021-02-03 | |
Absolutely Disgusting! I phoned up to explain I needed an extension on my bill of £22.15, as I haven’t been paid yet. To which I was put on hold countless amount of times, had one advisor hang up on me, and the manager/supervisor told me they can’t lift the bar until payment has been made. I explained I have a daughter at home who now can’t do her online learning due to Covid. I really didn’t think £22.15 would be that much of an issue for a week. AVOID!! they do not want to help you in any way, shape, or form. Needless to say direct debit has been cancelled and I will be phoning for a new provider. |
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Natasha | Hampshire | TalkTalk | 2021-02-02 | |
Without question the worst customer service experience I have ever encountered. The internet worked well in the 24 hours we had it, but ten days later we have now left TalkTalk due to the sheer ineptitude of their customer service and their inability to fix an issue they themselves caused which left us with no service. Best avoided. |
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Matt M | Leeds | TalkTalk | 2021-02-01 | |
we moved into a new property and was told that we cannot not receive fibre. they offered us fast broadband but the speed was just too slow. i called them up and i was on the phone for 4 HOURS and transferred to about 7 different people!!!having to explain the situation again to each person. at the end they hung up my call without proceeding the cancelation ( was told i can cancel for free) i didnt get a phone call back and called back again and was 16th in queue! |
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Kevin | pimlico | TalkTalk | 2021-02-01 | |
Honestly had such a nightmare with TalkTalk. My internet worked well enough, about 3 hours a day, every third day. They sent an engineer out twice fairly quickly, but it was still awful - so cancelled (19 days in) within their cooling off period. They are now disputing this and trying to charge me £167.31 for the privilege of disconnecting + the cost of the router if i don't return it. |
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James | London | TalkTalk | 2021-02-01 | |
DO NOT TOUCH WITH A BARGE POLE !! I recently moved to Talktalk and am deeply regretting it. Installation guy was 3.5 hours late and when he left the phone was not working and half the TV channels are missing. Today is my 3rd attempt to contact the service centre. On the 1st 2 attempts I hung up after 15 mins. So far today I have been on hold for 22mins. Going back to Virgin Media asap |
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PaulD | York | TalkTalk | 2021-01-29 | |
Talk Talk are rubbish 2nd time around, internet constantly drops, very frustrating, take your money for service they can't supply, then when you contact customer service they tell you it's your end although it's not, they never accept responsibility for anything, blately lie, send you round in circles, customer service agents know nothing about the system constantly reading of scripts. |
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Victoria | Durham | TalkTalk | 2021-01-24 | |
they are just as bad when they were TISCALI. THE THREAT IS CALL FOR ENGINEER AND YOU END UP PAYING FOR SERVICE REPAIRS WHEN YOU KNOW IT NOT YOUR FAULT? your speed gets slowly worse, despite their statement they are improving local service |
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argospete | Stoke on Trent | TalkTalk | 2021-01-24 | |
TalkTalk is the worst service in the world. Their broadband is constantly not working and the customer service is the worst I have ever met. They also won't cancel your contract if you want to. Our internet service is not working for the last 2 months, they were unable to fix it and now they don't want to cancel it. STAY AWAY! |
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XX | XX | TalkTalk | 2021-01-23 | |
Hi. I am SO pissed off! I will give a bad review on talktalk wherever possible! Your staff are completely unprofessional and clearly do not understand the processes well enough to deliver successful customer service! |
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Jamie | Billericay | TalkTalk | 2021-01-14 | |
Box arrived in time, setup was easy, but after 3 weeks, my internet COMPLETELY stopped working. |
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Nils | London | TalkTalk | 2021-01-12 | |
TalkTalk customer service is unable to resolve customer issues. |
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Bertie | Cornwall | TalkTalk | 2021-01-08 | |
I will suggest to avoid this company as much as possible.A company whose services I do not recommend to anyone. |
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Vasile Bitlan | Leicester | TalkTalk | 2021-01-07 | |
Literally refuses to let you cancel... |
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Jeremiah | London | TalkTalk | 2021-01-05 | |
Appalling service.. no internet over christmas thro THEIR fault not ours. Could not use smart tv or any internet sites. Most miserable time ever. Poor communication. No sense of urgency. |
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Drue | ILKLEY | TalkTalk | 2020-12-31 | |
I have been trying for over a month to sort a problem with them. This must be the worst communication company to communicate with. |
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Nick | Hampshire | TalkTalk | 2020-12-31 | |
Alex just installed our wifi today, he was so lovely and considerate! Couldn’t recommend him as an engineer enough, I hope he gets lots of lovely feedback! |
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Chloe | Worcester Park | TalkTalk | 2020-12-31 | |
Shocking company cannot talk to a human being in this country. Sent email to their CEO, I received a standard letter. Need to get away from TalkTalk & Walk Walk! |
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John Moore | Belph | TalkTalk | 2020-12-29 | |
Talktalk customer service is not helpful and not useful. I will not recommend them at all. |
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Leah | London | TalkTalk | 2020-12-28 | |
Charged unfairly £144! |
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Mihai | Harow | TalkTalk | 2020-12-28 | |
Everything about TalkTalk is terrible. They have the worst possible customer service. They consistently fail to deliver on the things they promise. They consistently mess up bills. Their broadband speed is hopeless and despite hours with customer service never gets fixed nor any monies credited despite a so call "guarantee" on their speed (which falls well below their guaranteed level even according to their own statistics on my account portal). Do not get duped by their promises. They will fail to deliver time and time again. |
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John | London | TalkTalk | 2020-12-24 | |
The internet is really slow and when you call them about it they just suggest an upgrade. They wanted me to open up a speed check webpage which I couldnt even open cause the internet was being so slow that day and they tell me to wait until I can do a speed check. What the h*ll? |
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Camilla | Edinburgh | TalkTalk | 2020-12-22 | |
Pathetic signal keeps dropping glad my contract end February |
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John O’Rourke | Kirkcaldy | TalkTalk | 2020-12-20 | |
got fibre broadband speeds meant to be 35 get 28 29 constant buffering.spoke 2 times to tt online chat.excuses excuses.30 days monitoring my internet well over.the usual faults implied its in ur home. i suggest emailing the new ceo.as i got fed up few yr ago i got in touch with dido harding prob sorted in a wk.the prob was not my home.shocking service |
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Deborah | Wallsend | TalkTalk | 2020-12-19 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
