TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 2191 customer ratings since 2021-05-16 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,513 Customer Reviews over 163 pages

  • Reviewer
    Location
    Kidderminster
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Go live yesterday not even live yet today rang said can’t do anything sending someone out to look at the pole. Asked about contract and ending and they said can’t end it until somebody been to look at pole. Asked how long she said all in same sentence 24 hours then 48 then 72. Haven’t got a clue she said she couldn’t help she doesn’t know what to say yet she has a job there. First time customer. Very unhappy with the service.
  • Reviewer
    Location
    Melton Mowbray
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They robbed me!!!! They charged me for hole month £39 when they disconnected me after 3 days after call I been told that differents will be refunded and after a month nothing happening when you contacting them they saying that they don’t own me anything. Stay people away from them as far you can they treat people as rubbish. Never again with them I prefer to stay without broadband then to use them.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shambless of a company avoid at all costs from top to bottom absaloutely useless made a massive error in my service line admitted fault on live recorded call now which has costs me financially and are now trying to worm they’re way out it can never get through to a uk call centre and are just hopeless to deal with save the stress and keep away !!!!!!!
  • Reviewer
    Location
    east ayrshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid there an absolut joke i lasted a whole 2 days with them i had one customer service adviser tell me complete nonsense and the other was just rude they had the cheek to say they are waving there early leaving fee talk talk your a joke you cant charge a leaving fee within the first 20 days and i had enough in just 2 days
  • Reviewer
    Location
    Northern Ireland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I believe TalkTalk is the worst company to ever be formed a total disgrace !! Be warned they have the worst customer service you will ever encounter!! and they won’t be slow at helping themselves to hefty sums from your bank account without contacting you.
    Join this lot and at some point you will just want to die.
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've tried to close my account on numerous times with Talktalk as I had moved home and was not able to get fibre in my new address. Despite cancelling and having verbal confirmation from talk talk I was still getting bills. to the point where talktalk threatened me with debt collectors. I complained to the ombudsmen and talktalk dealt with my complaint, even paying me compensation. Yet today I am still receiving bills from them. How is this level of incompetence possible? If anyone is able to answer I would appreciate it. 
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appallingly bad. Waited 3 weeks for installation after having to register twice and nobody arrived. Passed around between different departments, 3 different numbers and a chatbot. Shouldn't be allowed to sell Broadband. Cost me a fortune in data and wasted my time.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Paying for Fibre and are download speeds are 4mbs? No solution to the problem from the provider.
  • Reviewer
    Location
    Washington uk
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So disappointed and frustrated with the appalling level of service, poor communication, and slow broadband speeds. I have wasted so much time and money trying to get things resolved without success. Please don't choose Talktalk, choose better!
  • Reviewer
    Location
    Leeds
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give it no stars I would. Horrific company I have had so many faults and still have some. No one cares. I put a complaint in weeks ago and every time I ask what is happening I get an email saying someone will ring you in 72 hours which is a lie as I am still waiting over 2 weeks. Never been offered my money back as work from home but the internet isn’t working. They literally do not care, I have even rung up myself to find out what is happening about my complaint and they hang up on you.
  • Reviewer
    Location
    Cv37 6uh
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very very unstable network!
  • Reviewer
    Location
    Billingshurst
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The absolutely worst ISP out there. They will try every which way to manipulate you without providing any level of customer service or even internet service. We used them until the internet was dropping out every few hours. Tried the awful customer service centre based in God knows which country. They run off poorly constructed scripts to keep you on the phone for hours without offering a logical solution. All geared towards you getting frustrated and hanging up. Informed them that the old router needed to be replaced and basically they avoided any hardware change opting to change the configuration. Which didn't work nor was it any better. It takes at least 40/60 mins to get to a person and then they are devoid of any customer service training. Leaving them is much worse as they try every trick to either get you to stay or get you to hang up. Totally useless on every level. I've heard this from many people who have left them. Avoid like the plague. They are expensive and untrustworthy.
  • Reviewer
    Location
    Romford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really terrible, didnt cancel old provider so i was charged for both, wouldnt accept any fault or reimburse the money lost, customer services just pass you around and waste your time, cancelled within 14 days.
  • Reviewer
    Location
    Hampshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely appalling. Broadband speed slow and sporadic. Most of the time not there at all. We ended up using up all our mobile phone data to undertake the tasks we would have have done using our home internet. No resolution to problems following complaint then to add insult to injury bombarded us with phone calls and emails when we decided to go elsewhere. Final straw they’ve sent a bill with a credit on and you have to claim this yourself rather than them crediting to your account.
    Avoid this company like the plague.
  • Reviewer
    Location
    Leicester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I became a customer in may 2021 and was instantly unhappy with the poor broadband quality especially as I was going courses and work online at the time. At the time a paid for a good wireless 4G and would hotspot that as I didn't want to pay the 200+ pound severance fee and my complaints were falling on deaf ear.

    Something which I can't do anymore
    As now a year later due to a current unplanned poor financial situation I can't pay my bills. WiFi is the least important so it's the one I keep deferring on so I keep having to pay late payment fees as I can't pay this on time as my rent, electric and gas take precedence. Yet if I want to cancel it will cost me 70 pounds! A sum I can't afford! Not only is the quality of my WiFi absolutely abhorrent not worth 5 quad a month let alone 24! But I can't even cancel it because I can't afford to but because I can't afford to do so it will end up costing me even more in monthly payments and late payment fees! Truly feel like talktalk is talking advantage of their poorer customers. I want to maintain my credit score and want to not have to defer on my payment by cancelling yet I can't afford to so I will anyway and their is nothing I can do about it!

    I have rung them multiple times to explain my situation but they very much don't care if they understand what I'm saying at all from their call centre god knows where and they just want their money.

    I am moving in October so I was going to have to cancel then anyway so I decided to terminate now and pay the termination fee in installments.

    This whole experience has taught me a lesson however check reviews before starting a contract somewhere and be wary of long-term contracts as one doesn't know what the future holds. I didn't know I was going to be in this situation last year. I wasn't rich by any means but a year ago I could pay all my bills and food with minimal budgeting which is no longer the case.

    I implore anyone that makes enough to live but not to save as I was a year ago to not get comfortable and to plan for the worst. It is something I regret now and I will definitely plan for for the rest of my life!
  • Reviewer
    Location
    Wantage oxfordshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I contacted you as my signal is poor. The WiFi is great but the connection is rubbish. It does not extend to the second floor of my property and even when I put my phone next to the router I only have 2 out of 3 bars of WiFi. The only way you can resolve this is by CHARGING me £85 for your booster! Ridiculous! I shouldn’t have to pay for something to improve the signal that should already be good! I’m on your best package too! Outraged and currently looking at a new provider!
  • Reviewer
    Location
    Sunderland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with talk talk 6 months. Worst company ever. Broadband speed terrible that's when it actually works. If you have signed up on the hope you get your gift card it won't arrive. I can't wait for my contract to end.
  • Reviewer
    Location
    Leamington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst company I have ever dealt with & the worst provider I, or any of my family have ever used. The signal and reliability is terrible, they have never sent me a bill, contract pack, or even notified me of an increase. The customer service team, having spoken to several people, do NOT know what they are doing. They are an absolute shambles. Even asking me for the wrong details on my bank card and telling me I’m wrong when In fact I was correct. Multiple calls arranged with managers who NEVER call. The worst company I have ever dealt with.
  • Reviewer
    Location
    Brighton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband didn’t work for the first 6 weeks which I never received the refund for after numerous times of trying to contact the very shabby customer support. Broadband often slow and not working. My bill went from £26 to £36 to £52 for the last few months over 2 years which is obscene. Would seriously recomend not getting involved with talktalk.
  • Reviewer
    Location
    Palmers Green
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The internet is stopping every 5 to get to 15 minutes,the online support is not helpful they just tell you to restart your router.THE WORST INTERNET PROVIDER IN LONDON GUARANTEED!
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet is not at all reliable, it stops working intermittently, there is too much latency
    The customer support doesnt help a lot, i was with them for 1 hour on a call. They say if they send an engineer, they will charge extra money
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have been a customer for 16 years and experience annual outages lasting anywhere from 1 day to several days. Haven’t had any service for 5days this time. Initially, calls were dropped by talk talk when I was telephoning. Internet was reporting outages in London and first eventual contact stated engineers working on problem. That changed to my router being the problem. It is the latest router that they advertise for £80. Awful company since the buyout 2yrs ago by a US company. Dreadful customer service reading from prepared scripts.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely appalling, just been on the phone with them for hours trying to get a refund since I said to them when my contract finsihes, DO NOT carry on with ur wifi u can turn it of as I don’t need your slow internet and not helping. They wouldn’t give a refund since they wanted me to go through technical help which I’ve done 10000x and now I’ve tried to cancel they keep transferring me and then end up hanging up the call. No one in this company helps neither let’s you cancel neither wants to give a refund. I’ve been on the phone for hours now and they keep transferring calls and when they transferred me last, I was waiting for at least 20 minutes for an advisor and then the phone went blank, no music playing no nothing. I waited 5 minutes and kept speaking to see if anyone was there, absolutely nothing. I turned the call of and tried recalling and now it comes up as saying they’re closed. Absolutely ridiculous and I’m appalled as TALKTALK are just a bunch of SCAMMERS, LIARS and ABSOLUTELY NOT HELPFUL AT ALL. They promised a contract which would stay the same price for the year and instead they kept going up in price over the months and I couldn’t do nothing since It was a contract. And now after I said when my contract finsihes I do not want to continue with you, the advisor didn’t note it on purpose (as I’ve told like 5 of their advisors due to Keep ringing about theirs bad internet service) and still they didn’t cancel and ended up triple charging me for when I said I DO NOT WANT IT and they gave such a really bad service and internet. Absolutely disgusting and I advise new users to not use this provider as I know a lot of people having this problem. I will not recommend anyone to this provider.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute Disgrace. Left them due to the disgusting service and poor quality, including customer services. Pricing goes up every year, and when I left them I was promised a return bag where i need to send the router back. Had to contact them 3 different times just to ask for the return bag, and still waiting. Absolute joke and should be reported to authorities, shouldn't be allowed to operate this company. Bunch of lizards.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    We're planning to leave TalkTalk. The broadband and phone service are unreliable. And they break promises not least about raising charges. We don't want another two year contract and therefore TalkTalk are charging us £50 a month, which seems a way to try to force our hand and oblige us to have another contract with them that would be half the cost. However, no thanks! It's not a reliable enough service for us to want to stay with TalkTalk for another two years. Absolutely not. As fast as they take customers on they must be losing customers hand over fist with their unreliability and their crass, unfriendly business practices l
  • Reviewer
    Location
    Northeast england
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Not sure if this is relevant to my complaint as it is a fault on my landline I have contacted talktalk 4times in the last 2days to explain that I have a very noisy landline each time I’ve been told they can not find fault on my broadband yes they are correct no fault on broadband it’s the phone line. I have been instructed to get a screwdriver to take off the cover on the main box coming into the house making sure not to damage the wiring …I am not a young person but why should I who has no qualifications on wiring expected to do this it is there equipment so it surely is down to talktalk to send a qualified person to sort this problem…each time they keep saying we can find no problem with you broadband….I am now so sick of talktalk that I’m just going to use my mobile and will be looking for a new provider even though I’ve been with them for years.
    To add to this again had another text saying they can’t fault my broadband…

    I’ve had enough…..
  • Reviewer
    Location
    Dagenham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would like to give it a 0 star review but that's not available.
    After being a loyal customer for almost 8 years I was asked if I want to upgrade to Future Fibre 150. I accepted the offer...worst decision ever. They booked an engineer to install the new external kit. Prior the engineer's visit I was supposed to receive the new internal modem/router...that didn't happen. I had to wait for 2 days to receive the modem. When it arrived I plugged it in and it worked...it was slower than the previous connection but it worked. After that I received SMS advising 2 new orders...God knows who placed those duplicate orders. I replied and asked them to cancel the duplicate orders. They even sent me another modem for the new order. After exchanging SMS asking to cancel the duplicate order my service stopped. I found that all orders have been cancelled, including the one that was live providing me service. I called them and after being pushed between different departments I was promised a refund and that the service will be reinstated in the next 3-5 days. Obviously, none of that happened. A week later I called them to chase on progress only to find out again that my order is cancelled and I need to place a new order. I was pushed again between departments and asked to place a new order with Sales and also to be told that even if I place a new order Sales will not be able to help me. Total confusion. When I asked for the reason the operator couldn't answer. When I asked who could help me the operator couldn't answer.
    I was left with no service and no other solution to help me out.
    I am extremely frustrated and the operators could not help me at all.
    Do not use TalkTalk.
  • Reviewer
    Location
    Torquay
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I couldn't even make it as a new customer with TalkTalk! I tried twice, but both times (having provided all the information they required and setting up a new Direct Debit, they cancelled on me, sending me an email saying please call to ensure completion of cancellation (which I did not instigate). None of the automatic menus on offer allowed me to do what I needed to do, then the person I spoke to was rude and said that calling was not what the email said (specific wording was "We're sorry that you've decided to cancel your order. Please call us on 0345 172 0088* to ensure your cancellation is completed.").

    I will NEVER contemplate TalkTalk again, and will advise ANYONE who asks to walk away from them
  • Reviewer
    Location
    Northampton.
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    By far the worst broadband I have ever had in my life. Don’t bother. You’re better off using your phone data and just hot spotting. Extortionate prices and when I tried to leave they quoted me a cancellation fee of £184 which is DISGUSTING. They refused to waiver the fee. Customer service is horrible. Don’t bother
  • Reviewer
    Location
    Bristol
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We were using TalkTalk for a few years. Their TalkTalk broadband was crap always, but usually, after a day or so, we used to get it to reset and we were able to use it. We kept the TalkTalk contract because their telephone service was okay and the package as a whole was at a good price. However, since Friday evening, 22nd April 2022, our broadband was down. Since we couldn't log in to our online account, and their office was closed, we rang TalkTalk on Saturday morning, 23rd April, and reported the fault. TalkTalk guys advised us of the usual reset exercises, and we spent 1 hour doing all those things but nothing was working. It was difficult to understand much of the stuff that their call centre in the Philippines talked to me, and I had to frequently ask for clarification. Anyway, the TalkTalk lady from the Philippines advised us to call back after 20 minutes, after fully disconnecting and rebooting the router, but nothing worked.

    When we rang back on Saturday (23rd April), but we were blocked by the TalkTalk automated telephone system, saying that they are working on the previously reported fault. We rang TalkTalk several times, on Saturday and Sunday, and Monday morning, but the message was that TalkTalk was closed. So, we had to take a day off from work on Monday. We rang TalkTalk again after 10 am on Monday morning, and after attempting a few options, we got someone from TalkTalk by the name of Leona. She also repeated the whole exercise again. I repeatedly asked her to escalate the matter to the specialist team or to send an engineer, but the TalkTalk lady was beating the bush, and I was compelled to do all that the TalkTalk lady asked me to do. Yet, we got no broadband signal on our router. I requested to speak to a manager, but the manager was in a meeting. I said I will wait and haven't got time to speak to me. She agreed that she will escalate the matter, once the final rebooting is not fruitful. Anyway, I spent almost 3 hours on Monday on their calls.

    I rang back in the afternoon, (Monday, 25th April) to report that full rebooting which she asked me to do again wasn't again not working. But the lady who picked up the call at that time wanted to know everything from the scratch and I had to repeat the whole story. It was a person by the name of Dera and she insisted to do another round of technical checking before the matter can be escalated to the specialist team. So, I was compelled to again spend hours repeating their technical checks on my line, and nothing worked out. In the end, after much pressure, the TalkTalk lady agreed to transfer the matter to the specialist technical team. When I asked her, what is the next step forward, the TalkTalk lady promised me a call from the specialist team, and I requested her to give me a call on that day itself (Monday) or else, by Tuesday morning. Since we were without broadband for many days, I was anxiously waiting for the call from TalkTalk. But there was no call from TalkTalk on Monday or Tuesday.

    I understood that TalkTalk team members are so irresponsible, arrogant, and do not care about their customers. Meanwhile, when I checked my TalkTalk online account from outside to report this matter through their online system, but it seems TalkTalk had already shut my TalkTalk online account. Seems weird. Maybe to avoid any messages from me through the online system. Hence, decided to leave TalkTalk. Today, I rang TalkTalk to request for cancellation and they brought up the termination charges, which I felt upsetting. How harassing and insulting, are they? Also, they haven’t responded to me clearly how I will be compensated for my discomfort and inconvenience due to the lack of their service. Anyway, I served TalkTalk the notice to cancel their service. Waiting for their letter. Looking for a better service from a better broadband and telephone provider. Any advice?
  • Reviewer
    Location
    Warrington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    TalkTalk Business left me with no phone or broadband during my busiest period. I asked them to set me up with a temporary call divert to stop me from loosing business and they couldn’t even get that right. They eventually got it working after two weeks and when I put in a complaint the offer I got was this” Dear Robert,Thanks for your reply.
    I would be happy to credit 2 weeks loss of service which would be £18.30.
    Please let me know if you are happy for me to apply the credit and I will apply immediately before closure.”

    Do not deal with TalkTalk Business they are an absolute joke!
  • Reviewer
    Location
    Birmingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worse service we have ever subscribed to. We have had no Internet connection for over a week. We have repeatedly called, waited for hours on end, got cut off, complained on twitter, been promised a manger will call (never does), was promised a modem would be sent out. So no Internet connection and way to get a solution. Do not use their service, when you need help they won't give it you.
  • Reviewer
    Location
    Leigh-on-Sea
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Omg ! What a nightmare !!! I paid in full price for an internet that never was what promised to be ! I put in complaint after complaint and nothing was done for months. When I decided to move to another network that's when someone finally came. When I called to try and get the money back for all the months internet didn't work they told me they will give me one month free that's it
  • Reviewer
    Location
    Falmouth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I ordered Future Fibre on 6 April, initially it said 16 days to install, but when I completed my order I was told it would be installed on 3 May. Not as good as hoped but OK, I confirmed the contract.

    Got on today 25 April to confirm the install date only to be told TalkTalk had cancelled my order, with no notification! This is after I had agreed to cancel my existing broadband as they are unable to switch from your current provider. When I asked why I was told "One of the reason why it's cancelled is that the system itself wasn't able to complete capturing additional date as this is very needed for tight security for the safety of our customers account and for us too." Erm, OK? The chat operative (Paul) proceeded to provided various other spurious techno waffle to try to get me to give up, before eventually saying "Thank you for patiently waiting, Barry! Upon thoroughly checking your account here regarding this matter, our resources here in chat is limited to answer this query however our customer service can definitely answer this query." and finally "For now, I can't access for your myaccount since there's a system maintenance at the moment.".

    Basically, don't waste your time as I did and go with a decent provider.
  • Reviewer
    Location
    McHale
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I’m in absolute shock at how poorly their services are, getting TalkTalk has been the biggest billing mistake of my life, they are obscenely inefficient & incapable. The helpline is abysmal as well, nobody can even speak English.
  • Reviewer
    Location
    South Croydon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful awful customer service
    Promised gift card never arrived
    On cancelling the contract on january this year
    Despite numerous phone calls and texts still getting bills
    Do not use this service
    I repeat they are truly awful
  • Reviewer
    Location
    Pudsey
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I spoke to Faith from Customer Services as I needed help with upgrading my package. It was an absolute pleasure to speak to her, she was so kind and helped me with exactly what I needed in a quick and professional manner. Thank you very much Faith.
  • Reviewer
    Location
    Worcestershire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Streaming and catch up TV became impossible, buffering at least 4/5 times in 30 minutes. Customer service abysmal, worst I have ever experienced, so bad and difficult I cancelled my contract.
    Talktalk have since bombarded me wit emails and a letter offering me better deals!!! Not the issue at all
  • Reviewer
    Location
    mottingham london
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    my life biggest mistake to install talktalk.. its been one week there is no internet. wasting hours everyday to speak to team and they not doing anything
    effecting my kids online study
    never ever use talk talk its request to all who can read my message
  • Reviewer
    Location
    Moffat
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    The lady i spoke to (violet) was very patience with me as i was working at the same time as i was on the phone with her. She answered all my questions and some i didnt think to ask. I would recommend that people speak to her if your really needing help.

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