TalkTalk Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.
Recent Customer Ratings for TalkTalk
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 6466 customer ratings since 2019-05-26 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
5838 Customer Reviews for TalkTalk
| Reviewer | Location | Reviewing | Date | Ratings |
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Appalling service from talk talk. Had issues with an email back in late Feb early March. Reported it and after an hour on phone was told there was a fault and it would be passed to team to fix within 4 days. 5 days later and still not fixed, Called again and after another hour was told it would be escalated and I would receive a call within 7 days. No call received. Called again and told it would be fixed but couldnt give time scale.Not fixed. Decided to send written complaint. No reply received after 3 weeks. Sent another email complaint and received a reply stating that due to Covid 19 they would not be answering my complaint. Only course of action now is complaint to independent complaints commission. To top it all now my broadband is down to 5mbps again. I have been with talk talk for over 10 years but think it's time to move on. |
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| Gary Brown | Plymouth | TalkTalk | 2020-05-22 | |
I left Virgin because they were rubbish and I have jumped out of the frying pan into the fire. I signed up for the Faster Fibre service from Talk Talk and without a doubt it is horrendous. Pages take ages to load if, at all, downloads go on forever, I am sick of explaining to Indian call centers who tell me how much they appreciate my custom and how much they are going to bend over backward to help me. I am counting the days when I can cancel my contract and get away from these lying crooks. Warning, stay away, they are cheap for a reason. |
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| Bill Kadfir | london | TalkTalk | 2020-05-21 | |
I have been with TalkTalk for many years but over the last month the service keeps dropping. Customer service is absolutely terrible. I have moved to another provider. Avoid TalkTalk at all costs, great when it is working but as soon as you need help from customer services yo are in trouble. |
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| Iain | Devon | TalkTalk | 2020-05-21 | |
internet speed is getting slower, 3.6 at last test promised at least 12. |
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| j.winnard | BIRTLEY CHESTER LE STREET | TalkTalk | 2020-05-18 | |
They cancel my contract without contact me , I call to ask why ? they didnt solve my problem ... And I said I dont want a new broadband anymore they sent a bill with £200 to pay .... |
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| lizandra | london | TalkTalk | 2020-05-18 | |
I have moved to Virgin happy with their service. I was so pleased when 2 months ago my contract with Talk Talk came to an end. Poor in all departments. Had no phone line for a couple of months. Broadband kept dropping out. I can't tell you how many many hours I spent trying to get things sorted out. |
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| marcus | Harlow | TalkTalk | 2020-05-18 | |
Up until a month ago I couldn’t really complain about Talk Talk as a provider, however since then I have not had a good word to say about them. First of all we moved house and made Talk Talk aware of this and they confirmed they had chan he s our address. The internet worked out our new address for a day and then went down. We spent a few days talking to numerous people on there app and trying to call to get down to the problem and eagh time we talked to someone new they just repeated what the previous person said. Some even stopped conversations with us mid conversation and passed us on to someone else who then started from the beginning of t he troubleshooting process even though we told them what we had already tried. We finally arranged for a engineer to come out and fix the problem and we double checked they had the right address which they confirmed but guess what... when the time came the engineer went to the wrong address and couldn’t come to our new address due to policy reasons. He was furious too as he couldn’t get through to Talk Talk either to understand why he’d been sent to the wrong address. My partner is a teacher and during this pandemic has been trying to teach from home when she’s not in school emailing and contacting parents and children to help them with work. She has ran out of data on her phone twice and had to buy more just to help reply to questions asking for help from her students. She’s also had to make extra trips into her school to try get some work done which she couldn’t do at home due to no internet, adding to the health safety risk she’s already under teaching children of key workers. Talk has said on numerous occasions that there technical support team was going to call us and has never done so. They did call once to which we answered but they hung up within 3 seconds of us answering the call. We have changed provider because of this terrible service, as while they charge a cheap rate and the speed of the broadband is okay, there’s nothing worse than poor service when something goes wrong especially when they don’t even act like they care and considering the current climate which has put my partner and family at risk by having to make more trips outside when we should have been in lockdown limiting our time spent outside. Horrendous service I would not recommend going with Talk Talk just for the rubbish service. You’ve been warned, I’d much rather pay the extra couple pounds a month and go with someone more reliable. I don’t normally review products but felt like the bad service in this unprecedented time was unreasonable as at no pint we’re we kept updated about what was being down to resolve our problem. |
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| Alex | Wakefield | TalkTalk | 2020-05-18 | |
Tried to get my late mother's account closed down. Six months later, and TalkTalk are still sending bailiffs to the house where she used to live, and still sending her new bills every month, even though the line no longer exists and we returned the equipment. |
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| Julie | London | TalkTalk | 2020-05-18 | |
I am very unfortunate to order Talk talk on the 7th of April. I got the connection on 23rd of April, and the engineer came with the very primitive type of TV box which is very slow to work on 29th April. During this 2 weeks I have been going through my hard period of Internet service and TV. Finally I made the decision to opt-out the contract. The company is very intelligent on that, my cooling off period 20 days since my contract date. According to them my final cooling off period comes 26th of April, this date come before my TV connection on. Very obvious how they cheat their customers. I have to pay early termination fee,within my 2 weeks of broadband connection. I have not provided any access to call them, the only acces will be the "chat". If you are lucky they will answer your chat before 35 minutes. The poor "CORONA VIRUS" get the blame, for their delay in answering. The broadband signal drops frequently. |
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| Selvanayagam | Kingslynn | TalkTalk | 2020-05-17 | |
Do not sign a contract with talktalk. This is the worst broadband supplier I had to deal with. I definitely not recommend. Should be removed from the market for cheating people!!! |
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| Marek | Lisburn | TalkTalk | 2020-05-16 | |
Internet is so unrealable do not buy from them you have to reset the internet 5 times a day it’s outrageous |
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| Rent sayeed | Exeter | TalkTalk | 2020-05-15 | |
My internet was active on 24th of April 2020. My contact was faster fibre with minimum 57mbps speed . From the first day i was getting maximum 37mbps speed. I have spoken to several talk talk technician via chat , for the next 5 days until 29th of April , finally i was told that my internet speed will be normal after 14 days as this is going to some optimisation period. On 8th of april still no improvement of speed , again i have chatted with more technician and finally i have been told on 12th of may that i don’t have the boost and my internet was limit maximum up-to 40 mbps. Thats why i am not getting not more than 37 mbps ( mystery solve ) . This is pathetic that i had to chat almost 3 weeks to find out that my broadband speed was limit to 40 mbps even though i order the superfast broadband. Anyway that technician added the boost on 12th of may , i was told it will be active within 24 hours ,on 13th of may again i called but was told by technical again will be solve in next 24 hours . So on 14th i chat with them again , this time was told my order is stuck so the technician suggested to cancelled my pending order and add a new one this way i will have the boost . But after cancelling the order the technician could not add the boost again so i was told to contact again tomorrow which is 15th of may 2020. Since 24th of april to 14th may i have spoken to at least 30 to 40 technician and i was very disappointed with the customer service, i strongly believe staff are not trained properly an that’s why customer like us is suffering and wasting our time with them . Horrible broadband company . |
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| Saiful | London | TalkTalk | 2020-05-14 | |
I wish there was minus options in star reviews. There are the worst broadband company especially when it comes to customer service and the grab your money as much as they can. Their agents all give over different info. |
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| A | London | TalkTalk | 2020-05-14 | |
The broadband has slowly deteriorated throughout the contract and become slow and unusable. |
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| Rebecca | Sheffield | TalkTalk | 2020-05-13 | |
It’s absolute trash, the bill is cheap, so what do you expect from the service, it’s ridiculously slow, nothing works, the internet speed is around 500 kmbps and at max it’s 10 mb/s, which is extremely below average, when ever you ring these people up to make a complaint, it’s like speaking to a machine, they hardly ever answer and they do, they read answers off a card. Every time you make a formal complaint, they fix it, and then within half an hour to an hour, it doesn’t work, and it was as slow as it was before, they send you free merchandise just to make you stay with them, and nothing solves the problem, when you threaten them that you will leave the company, then panic and send an engineer out, and charge £100 for the privileges, and to your surprise they tell there’s nothing wrong with the service, when there is. Save your money and your hair and switch to Sky or BT, have a lovely day |
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| Wilf | Louth | TalkTalk | 2020-05-11 | |
I haven not had any internet service for 3 months and despite numerous emails to the company no response had been made to let me know what attempts are being made to rectify the situation, This company is the worst and i do not recommend this company to anyone DO NOT BUY FROM THEM! |
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| Darrell Lou-Hing | Dawlish Warren | TalkTalk | 2020-05-11 | |
The internet is really good ant got a bad word to say but when it comes to the people of talk talk well that's a different story!!! Be careful what they say and promise as they lie out there teeth then when you call them out on it they will say sorry as they been caught and then do it all over again!!! So please be very careful and if I was you record all phone calls!!! |
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| Scriven | Aberdare | TalkTalk | 2020-05-11 | |
Talk talk. The first months of the contract, the Internet is fast, then the signal is very low, when you call to make the claim they have you online for about 1 hour in front of a computer acting as an employee for them, then they send you a technician who comes to your house and that he puts in his system a few numbers that solves the problem for a day, then the problem continues, and the worst thing is that Bill paid for it myself. Is incredible |
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| Rene Carlos Barrientos Aparicio | London | TalkTalk | 2020-05-08 | |
over the years I have had a number of different accounts with Talk Talk. Because you cannot add a new service to an existing account, you have to come up with a new email address each time. Eventually you run out of email accounts !!! and whilst you can log-in to phone or broadband you cancelled 3 years ago, you cannot access your current service. Customer Service is useless and in these COVID days non-existent, so don't bother. I'm going to be moving the five different accounts I have with talk Talk to another provider. Trying to sort things out on chat lines is all very well if you have nothing else to do with your time, except even that doesn't resolve any problems. |
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| Roddy Coleman | Lymington | TalkTalk | 2020-05-08 | |
Signed with company 2 hours later got text saying there was a delay. That was 6 weeks ago. Waited and waited ,tried to phone them no reply |
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| David | Nottingham | TalkTalk | 2020-05-07 | |
All what people are saying about talk talk broadband are well wrong I left sky to go to talk talk and it knocks spots of sky broadband |
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| Kevin wall | Basildon | TalkTalk | 2020-05-07 | |
I have been unable since February to reliably access my tiscali email despite many calls. There service is a complete disgrace. Have written to their complaints department and been ignored. I would not recommend them to anyone if this is how they treat a long standing customer who will be leaving at the end of the contract |
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| bryan baker | wirral | TalkTalk | 2020-05-06 | |
If I could give 0 stars I would. We have had non stop issues with the internet dropping and extremely low speeds despite being on the best deal possible and paying extortionate prices. The live chat are humans with no IT knowledge reading off a script and solving nothing. Can not contact anyone helpful or competent. And we’ve been promised everything from new routers, to package upgrades, to refunds that have never happened. Horrendous. |
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| Emily | Surrey | TalkTalk | 2020-05-05 | |
Good luck trying to play any sort of online game while talk talk are slapping u with 500+ ping without fail never had worse wifi |
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| Joe | Southport | TalkTalk | 2020-05-05 | |
upgraded to faster broadband in November 2019 which is suppose to be over 60 Mbps at an extra cost , Its now May 2020 and getting 12 Mbps ! |
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| Martin | Manchester | TalkTalk | 2020-05-03 | |
My elderly and widowed mother has been with talk talk for several years. She has a phone and broadband package with them. During the COVID crisis, housebound, she has needed to rely on online provision and needed a new router. I called on her behalf last Saturday - exactly one week ago to be told that the number I had called was only for people who wished to move to talk talk. I was given another number for people already with talk talk who needed help. I called it but it was only operational on weekdays, so I called the following Monday. A recorded message said they were having to help vulnerable customers and therefore couldn’t process my request. My sister has tried emailing over a week ago and participated in online talk talk community help - but again, no response so far. |
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| Craig Edwards | Ruthin | TalkTalk | 2020-05-02 | |
Terrible company, i canceled contract after end of contract, they are still taking money, cannot speak to anyone, the smarmiest recorded voice I have ever heard takes you on a massive loop and then directs you back to unhelpful website. I am an undemanding user of the internet and could put up with the slow speeds and may even have used talk talk again when I move into new house, out of habit, but after this experience I will never use them again as long as I live, absolute bunch of **nts Avoid at all costs! |
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| Jambic | Devon | TalkTalk | 2020-05-01 | |
Very good, good speed and there's 4 tablets on at a time in my house.it was running but slow a few months ago either sent engineer out he didn't turn up but the speeds have been good again and received £50 for engineer missing my appointment |
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| B thomson | Leeds | TalkTalk | 2020-04-29 | |
The internet I’m opinion is not very good the speeds are decent but however as seen in my ratings the reliability isn’t to good. I mean the internet is good when it works but every 2 or 3 hour it goes terrible and sometimes switching off. Also you might of seen that I have rated the customer service bad this is because I have rung them a lot and all they tell you to do is restart the box repeatedly until it works overall I hate this internet provider and wouldn’t recommend it even if it is fairly cheap |
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| John | Blackburn | TalkTalk | 2020-04-26 | |
The first three weeks were fine then my internet stopped working & the customer service is by far the worst thats if you ever get through to someone. You can't get through on the phone the emails are all auto responds and after a day I got through on the live chat. I was on the chat for over 2 hours while they did different checks then all of a sudden the chat dropped and when I re connect they don't respond. I would avoid at all costs I'm switching to another company and will happily pay more. I previously didn't have any problems since I moved 10 years ago I changed because they were cheap . |
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| Paul | Chester | TalkTalk | 2020-04-23 | |
Awful Customer Services - Once your contract ends talk talk will double your monthly payments and make it impossible to contact anyone from customer services -AVOID |
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| jjx | UK | TalkTalk | 2020-04-21 | |
Appalling company. They're AWOL during the Covid crisis. My broadband speed has always been low, but now that I'm working from home and my son is going to virtual school the cracks in talktalk's service are starting to show. |
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| Rad | Norwich | TalkTalk | 2020-04-20 | |
Reliably slow. Met lowest end of target speed for a week or two after sign up. Never since. Cannot get hold of customer support. Appear not to care. |
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| paul | chorley | TalkTalk | 2020-04-18 | |
All good, speed, customer service and price - what's not to like? |
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| Peter C | Banbury | TalkTalk | 2020-04-18 | |
The worst provider I have encountered. I switched to save money but bitterly regret this now. I'm on the 37GB package but receive speeds ranging from 0.5MB to 3MB. It also disconnects regularly. The support is a messenger service but after several hours talking to 3 different agents I was no closer to getting anything fixed. Same basic questions read off a script, no real help offered, and each conversation ended with them cutting me off. They clearly talk to several people at a time as massive delays between answers and asked me questions I had already answered and gave me wrong advice based on my answers. Totally useless, please avoid. Luckily they haven't taken my 1st payment yet so that will be cancelled before they do. |
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| Neil | Spalding | TalkTalk | 2020-04-15 | |
Had no service since they installed in March. they keep telling me to check online but there is no problem with connection but obviously is with the router and they refuse to help but continue to take money out of my account. Poor showing in this current crisis |
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| Julie Hill | Liverpool | TalkTalk | 2020-04-14 | |
Dreadful service. The people seem helpful on the phone, but when it comes to the work they produce, it is terrible and the only means of contact through this pandemic is through a community hub, what sort of nonsense is that? I have a simple problem which will take less than 5 minutes to sort out. I would never reccomend this company and would probably actively discourage people to use the service. I would rather pay more to get more. |
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| Jean | TalkTalk | 2020-04-13 | ||
Absolute rubbish, we barely have internet as it drops out constantly for days on end. I can't find a way to contact them at all. I've been trying for the past week. |
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| Rhys | Horsham | TalkTalk | 2020-04-11 | |
Absolutel Fraudsters! |
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| G Khan | Surrey London | TalkTalk | 2020-04-11 | |
One month ago (prior to the virus) I contacted talk talk to 'port' my landline number from our old provider to our talk talk line. The staff member confirmed this was possible (having checked with a supervisor) and processed this request. Several days later the number to changed, to a totally new random number. I contacted again and was passed to different 'team's', totally 8 different staff, of which I had to re do security and explain the issue EVERY time.. totalling over 4 hours on the phone and finishing with being told my complaint (I wasn't complaing i just wanted it resolved) has been escalated.. I was called back the next day by a 'manager' who has no clue about my issue, I re explained who then said she wasn't sure they could port an old number.. having check she then confirmed talk talk can..and processed my request again. Several days later the number transferred, to another new random number!! I emailed twice to try and resolve.. and now have been told no body can help due to the virus. The knowledge of the staff and process has been appalling. This issue is still not resolved. |
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| Amy G | Chichester | TalkTalk | 2020-04-10 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
