6,764 Customer Reviews over 170 pages
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- Location
- Northern Ireland
- Reviewing
- TalkTalk
- Date
- 2023-01-04
- Comments
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My Internet stopped working 14 days ago and Talktalk have done nothing to restore my service. I have had to sign up with an alternative company to provide my Internet due to no action by Talktalk. Absolutely terrible.
- Location
-
- Location
- North east
- Reviewing
- TalkTalk
- Date
- 2023-01-04
- Comments
-
Worse service ever trying to cancel my contract for last 3 days keep calling them and they hang up am busy man with work and they just wasting my time
- Location
-
- Location
- Maidstone
- Reviewing
- TalkTalk
- Date
- 2023-01-01
- Comments
-
Not good service at all. We had trouble with the broadband connection all the way through with the TalkTalk. From last week there is no Internet connection in the house. Informed the customer service team several times a week on still there is no help. Won't recommend them to anyone. I have informed them about my daughter is in great distress as she is starting her exams and she can't prepare because the Internet is not available. Everytime they say to you that they will do everything to help but don't even want to help. Terrible service...!!
- Location
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- Location
- Portsmouth
- Reviewing
- TalkTalk
- Date
- 2023-01-01
- Comments
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One star as I can’t give less. 7 months into a broadband contract and the service has stopped. Reported immediately and they say an engineer is on their way. 4 days later same story. Chased them every day. No progress, no news, no internet. Counting the months until we can move away from TalkTalk.
- Location
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- Location
- Gloucester
- Reviewing
- TalkTalk
- Date
- 2022-12-31
- Comments
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Look for serious companies and avoid talk talk at any costs, it's an absolute nightmare.
- Location
-
- Location
- Newcastle
- Reviewing
- TalkTalk
- Date
- 2022-12-29
- Comments
-
Idiots.
Ended my broadband contract 16 months ago and returned the equipment in the envelope provided.
Got another envelope yesterday to return the equipment.
Emailed them and it is like talking to my backside.
Asking for my account number
I told them I don't have one, I did 16 months ago.
Blocked their emails. Complete idiots.
- Location
-
- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2022-12-29
- Comments
-
The internet service with talk talk has always been average and I out lasted my contract though I was ok with allowing the internet service to continue, which was more down to my laziness. But enough was enough of slow internet and thats their Fibre 65 which is supposed to be great, sadly not. I now have tried on three attempts to cancel my use of their service and its like they don't give you an easy option to cancel. They try to push it on my new provider to cancel with Talk Talk which seemed weird to do so but Three who I have moved to saidd it was 100% on TalkTalk to cancel it. After my third attempt of telling them to cancel and well within my billing period (12 days) before the next months usage would be used they have told me I am to act like I'm using the next months internet and i then pay for it and then also send them the equipment back in that time. Why should i pay for another month that I won't even use as I made it clear I am already using Three's service.
I was wondering what would happen if i just cancel the direct debit after I pay this this months internet which I also asked the advisor? I was told not to do that, and see out the extra month I won't even be using.
I then also asked could I get the transcript of this phone call or motre info on all that we have spoken about as well as the instructions in this cancelation process. I did not get this I instead get an email 'We'd love for you to stay" - We'd love you to stay, and because we know that value matters to you, we'd like to help you find a new plan that works for you. It could save you the hassle of leaving.
I called them three times and its like talking to a wall they are so difficult!
- Location
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- Location
- Sheffield
- Reviewing
- TalkTalk
- Date
- 2022-12-29
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2022-12-27
- Comments
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Moved house in October and started service from TalkTalk broadband from day one it never worked TV buffered WhatsApp was totally unusable had to turn Wi-Fi off my phone and use data. Talking to the customer service was worse than useless it was a complete wind up took a month to get through to somebody in Manchester who actually did what they said they would and terminated our contract we were given the runaround put through to technical services on no account ever agree to be put through to these people as they are in South Africa the line is in audible and they just keep you hanging on an empty line the online chat seems helpful but when you end it nothing is followed up and no notes put on your account so next time you call you are back to square one again eventually we got rid of these people and have now gone with a proper broadband company
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2022-12-27
- Comments
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Absolutely clueless. Had 2 agents at my door hounding me to sign up just so they could get a sale. 2 young boys,very inexperienced in my opinion. Told them numerous times I wasn't interested and they kept chapping my door. I had 3 young kids at home aged 5,2 and 6 weeks old. Felt very anxious to the point I thought if I just sign up then cancel the next day they'll go away. 1 boy said it was the others first day and needed a sale he'd be so grateful if I could help. Felt very pushed into it,stupidly signed up with them.Took forever standing at the door,they were making general chit chat but were swearing constantly and my 2 oldest children kept coming to the door to see who it was and could hear the swearing. I told them I couldn't stay much longer I had kids to feed and put to bed as it was half 6 going on 7pm. Felt very threatened, they kept saying almost done thanks for your patience,tried shutting the door and 1 put there foot against it to prevent me from doing so. I felt so angry and upset. Tried phoning to say I wanted to cancel 5 mins after they left and what a surprise got the automated message sorry we're closed now. Tried phoning today to cancel, spoke to 5 different people who kept going round in circles asking for my name, postcode. Spoke clearly and they couldn't understand me as they didn't speak very good English. Kept saying I'll put you through to the cancellation team, someone else came on the phone to take my details. Same thing again, I'll put you through to the cancellation time. Managed to speak with someone who said they've put a note on my account saying I want to cancel so I hope that's it sorted now and never have to experience dealing with this company again. Prefer my provider EE who I have been with for 6 years.
- Location
-
- Location
- Gill
- Reviewing
- TalkTalk
- Date
- 2022-12-24
- Comments
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Tomorrow will be the fourth week of no Internet. Fibre to boot. Not impressed.
- Location
-
- Location
- Shellw
- Reviewing
- TalkTalk
- Date
- 2022-12-23
- Comments
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Been with talktalk for years so was happy with the offer of now tv cinema offer of £5 a month. For grandchildren over xmas. However! 10 days and still no talktalk, chatted to customer services 3 times to sort out. Gone past the will be sorted in 5 to 7 days and the latest response? It will be sorted when its sorted and we'll let you know when that is. Will be leaving when contract up as customer service is pathetic.
- Location
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- Location
- Oxford street
- Reviewing
- TalkTalk
- Date
- 2022-12-22
- Comments
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I am having the most stressful time with the broadband provider. Absolutely rubbish. I don’t recommend or wish this stress on anyone. I never had such a experience with any company in my entire life. I had to write this review to feel just slightly better and less stress.
- Location
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- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2022-12-21
- Comments
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Do not use talk talk broadband & line rental.
Save yourself endless stress & aggravation from start to finish. then when you leave & swap to another provider it's not over yet.
They keep billing you month after month & add fees when you say it's been terminated on your account & new provider gave them notice on same day I did, that was leaving in 30 days time within the last 14 days of contract in their t&C's.
Utterly incompetent does not describe them enough.
OFCOM are being informed.
- Location
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- Location
- West Sussex
- Reviewing
- TalkTalk
- Date
- 2022-12-21
- Location
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- Location
- Altrincham
- Reviewing
- TalkTalk
- Date
- 2022-12-19
- Comments
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Trying to get any sense from customer services is impossible. I changed my provider 11th Nov but the new provider forgot to inform Talk Talk. I informed tham on 18th Nov that the provider had changed but they insisted they would not disconnrct me for another month which was chargeable! I accepted that but then they chargrd me for the next month again. When I phoned them they denied any record of my notifying them I was leaving. I asked to speak to a supervisor and was told one woulf call in the next 48 hours. When I said I was not prepared to stand by my phone for that length of time I was left on the phone with noone redponding to me. Considering the recorded message they transmit at the start of the call it is obvious they don't listen to those call recordings!
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-12-16
- Comments
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Please please please save yourself unbelievable stress and aggravation and just don’t use TalkTalk. They are unreliable, unhelpful and plain useless!!!
- Location
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- Location
- Edinburgh
- Reviewing
- TalkTalk
- Date
- 2022-12-12
- Location
-
- Location
- Doncaster
- Reviewing
- TalkTalk
- Date
- 2022-12-10
- Comments
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Joke of a company have passed me to a debt collector for money I don’t owe when the account was transferred out of my name cause nothing but stress and anxiety do not use this company they are absolutely sh** and none of them know what they are doing useless
- Location
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- Location
- edinburgh
- Reviewing
- TalkTalk
- Date
- 2022-12-09
- Location
-
- Location
- Middlesbrough
- Reviewing
- TalkTalk
- Date
- 2022-12-08
- Location
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- Location
- Aberdeen
- Reviewing
- TalkTalk
- Date
- 2022-12-08
- Comments
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Well we’re do I start
Customer service I would not give a star - lack of communication , support from service
Broadband - poor and again poor engineer booked for date didn’t turn up , call received 5 h after saying sorry unable to get sky in property due to lack of broadband
I would never recommend this company to anyone
- Location
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- Location
- Bromsgrove
- Reviewing
- TalkTalk
- Date
- 2022-12-05
- Comments
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Good internet speed and reliabiliy. Customer service was generally good for basic enquiries.
However, they scheduled Openreach to install fiber without consulting us, openreach damaged the property and getting talktalk to follow up the complaint was impossible. They shut off our internet for a week because they forgot to deliver the new router. Sneaky 30 day cancellation period. Overall a poor experience.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-12-04
- Comments
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Void this provider.
- 0 customer service.
- Internet speed/service highly unreliable.
- Constantly failing/dropping.
- Equipment poor and prone to fail.
- Not worthy anyone stress.
- Location
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- Location
- Nottingham
- Reviewing
- TalkTalk
- Date
- 2022-12-02
- Comments
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If 0 was possible I would still be classed as benevolent. Tried to close an account today! Two hours of back and forth, transfer, what you like sir, transfer, here's an out of hours contact number to call, alright, here's a number you can call, but we can offer you a better deal. I DON'T WANT ONE!! Now I've got to give them 30 days notice, I think I'm out of contract anyway. Hum ho, gladly pay an extra month to be rid of these incompetents. Sad, because never had a problem with their service (technical), sad to say their customer service is not even comparable to a TV comedy show. Next time I need a contract, sorry ladies and gentlemen at Talk Talk, you won't even be in the game! APPALLING.
- Location
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- Location
- Harrogate
- Reviewing
- TalkTalk
- Date
- 2022-12-02
- Comments
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My mum has talktalk broadband, she is deaf. Cityfibre (talktalk contractors) came round and upgraded her broadband to fibre, and left without plugging the router in or testing the line. No matter how many times I ring TT tech services they will not send an engineer out to fix it because I am not my mum, even though she cannot speak on the phone without me being there because she is deaf! Put simply, they have the worst customer services imaginable. 6 weeks after cityfibre screwed up her broadband, she is still without the services she pays for and TT are making absolutely no effort to fix it.
- Location
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- Location
- Worcester
- Reviewing
- TalkTalk
- Date
- 2022-11-30
- Comments
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I have never experienced worse customer service worse than TalkTalk. FULL STOP.
1 hour on the phone only to be cut off, 2 hours on web chat only to be eventually transferred (ignored), they just wait for you to give up and leave as they can not be bothered to sort your issue out, I simply wanted to amend a new order (A NEW CUSTOMER!!!). I then got to the point that I wanted to cancel the order as the drone simply came back with constant irrelevant questions and at every point, I have to wait for 5, 10, or 20 + min for a single reply.
Avoid at all costs!
- Location
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- Location
- Wrexham
- Reviewing
- TalkTalk
- Date
- 2022-11-29
- Comments
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Promise the earth, deliver little. I was supposed to get a new modem when I renewed my contract, several conversations later I am still waiting. The old one has packed up so no internet. Time to buy myself out of my contract. If you have any sense you will stay away.
It will cost me £210 to buy myself out of the contract but worth every penny. My son plays his Xbox online but the broadband drops regularly; it's not stable. He has ADHD and has wrecked his room due his frustration with the service.
- Location
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- Location
- Newcastle
- Reviewing
- TalkTalk
- Date
- 2022-11-29
- Comments
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I swear if you could give 0 I would they are the worst ever !! It’s never their fault rang up for 3 months straight trying to set up a payment to come out bank directly yet for 3 months they hung the phone up so tried live chat what a joke that was I then managed to speak to someone only to be told I had to pay a huge bill and pay for monthly bills all while been cut off they have no support in place for the cost of living going up then have the cheek to say you have to inform them when you sign up baring in mind it was January when I did and the government guidelines for internet package deals dosnt come out till April march so really talk talk take but don’t help there customers joke of a company carnt see them lasting much longer before going under people arnt going to support a company who has no support for them in return
- Location
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- Location
- Devon
- Reviewing
- TalkTalk
- Date
- 2022-11-28
- Comments
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Technical support completely useless. My router packed up, so contacted support they say oh theres a problem on the line, we'll send an engineer.
I told them about the situation and to send a new router. Rather than wasting time and resource on sendingan engineer. But oh no they have to send the engineer.
I went and bought a new third party router and plugged it. Shocker my internet now works.
Will be looking to leave them now for a provider with better customer service.
- Location
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- Location
- Newport
- Reviewing
- TalkTalk
- Date
- 2022-11-28
- Comments
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Very very bad company i haven't interent for 5 days and now in tv ia going a world cup and i have to use my own internert from my phon, zero help
- Location
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- Location
- Aberdeen
- Reviewing
- TalkTalk
- Date
- 2022-11-26
- Location
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- Location
- Chiswick, London
- Reviewing
- TalkTalk
- Date
- 2022-11-25
- Comments
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The worst company I've ever signed up to. Not enough time to list the amount of issues I've had with them. Someone should just put them out of their misery and shut them down already smh.
- Location
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- Location
- King's Lynn
- Reviewing
- TalkTalk
- Date
- 2022-11-23
- Comments
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I cant wait for my contract to finish so i can leave TalkTalk.
For the second time in two years i have had to replace the router & pay for it myself. The frustration of dealing with what i believe is an Asian call centre with staff that has such a strong accent you cant understand them is ridicules. With both routers i spent at least 4 hours trying to explain the problem with person at the other end reading script of a screen & saying please hold while i talk to a supervisor about 10 times on each call. It was far quicker for me just to buy another router. But £70.00 for the 1st one & £60 for the second. In both cases, it solved the problem in 2 seconds flat. I will be so glad to leave.
- Location
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- Location
- Holyhead
- Reviewing
- TalkTalk
- Date
- 2022-11-21
- Comments
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Currently going through endless and repeated series of calls,live chats and checks on failed wi fi. Appalling service. Even had to complain about someone shouting at full voice in the background. Disgusted at their lack of professionalism. Been without WiFi for 3 days and have no confidence in them sorting it any time soon. It will be bye bye Talktalk from me. Would rate them minus zero stars if possible. Stay away from them. Useless.
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2022-11-21
- Comments
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Do yourself a favour and use someone else, I’ve had countless broadband connection issues and hardware issues. In a bog standard residential area.
My bet would be service in the Shetland Islands would be more reliable than these bunch of the chancers in the Centre of Manchester.
I’ve spent well over 15 hours in total dealing with my various issues with broadband and each time, “It’s a problem with your line” Then you have to arrange time off work for OpenReach to come out, whom I’m on first name terms with the 3 engineers that cover my patch.
They then tell TalkTalk it’s their equipment, they send a new router, don’t compensate you for your outages and the cycle repeats!
If you wan to pay for a service you never receive, I who heartily recommend these guys!
- Location
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- Location
- Suffolk
- Reviewing
- TalkTalk
- Date
- 2022-11-18
- Comments
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AVOID THIS COMPANY.
I requested to cancel my account online in August due to moving out. I work Monday to Friday, so calling is extremely difficult. I paid what they said was an early fee. I received an email the following month saying I owed another month. I tried calling them up whilst taking the time of work to do, I was passed over the 3 different departments and had to explain exactly the same 3x over!! to the point they hung up on. No one explained any information about any other payments... I called up again in October explaining I am still in debt to them!! I ended up paying over £70, and exhaggerated i wanted my details removed from the system and the account closed as this was getting ridiculous and i havent lived in the property for 2 months. By the time I got the payment I still tried disputing any of these payments considering no Broadband was used between these months. Again, the laziness and unhelpfulness of the staff just kept passing my call to department after department. When I made the payment, I specifically asked the guy on the phone before making it, if my details will be removed, my account will be closed and me not receiving any further emails from them!! His reply was yes. Until today another month later, another email saying I owe a month bill! ARE YOU KIDDING ME?! I had to take further time off work, ONCE AGAIN explaining what has now happened and AGAIN being passed over department to department. I finally got to someone which has basically tried to state it was my fault and I now have to pay this month off and also pay off another cancelation fee and also pay for a month in advance!! I told her to listen to the call from when I paid, to the point she was getting herself confused as her associates had written different notes down! She then stated they had to listen to the call and determine who's at fault! She got extremely funny when I then asked for the copy of the recording so that they can say they listened and pin my liable! It's absolutely disgusting this customer service and Talk Talk as a company! The whole thing seems like 1x giant scam, I have never missed a payment with them or behind. The internet and connection were average. When i explained when she was trying to blame me for this, she said "well these customers that leaves the reviews don't understand out policies and are upset because they need to pay!!!!" I said to her, when the reviews are exactly the same as my complaint... and your own staff members don't have a clue what they are offering, selling or writing notes and even said yourself you're confused, what does the tell you?! THE ABSOLUTE CHEEK. after putting me on hold and 2hrs later... I was hung up on!! Now what?! So baffled that a company like this has not been investigated into and things have been taken further. They will not take another payment off me for their own mistakes!! As for taking me details off their system after I paid this bill, and they didn't... that's another concern in itself!!
- Location
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- Location
- Romford
- Reviewing
- TalkTalk
- Date
- 2022-11-17
- Comments
-
Talktalk has terrible customer service. I gave up after 10 phonecalls, I have tried to explain them that I want Fiber 65 for 18month contract, gues what!? I have ended up with fiber 35 for 24months. I have noticed that on the bill after 30 days.... No point talking to them, waste of time, for your own sake please stay away from talktalk.
- Location
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- Location
- Bridlington
- Reviewing
- TalkTalk
- Date
- 2022-11-17
- Comments
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Worse ever service ive ever had …. terrible if i could score -10 i would…. 3 days of been transfer , lied to and put on hold …. how many times ive lost count !!! this is by far the worst broadband company on the planet …. i need internet for medical reasons which ive stressed on countless occasions and nothing … just lie of lie …. this is a way of keeping you hanging on … “ i just transfer you to the correct department “ 5 times today … we both stressed and had enough.. Its been the worse time ever ive dealt wit any service provider …. after over 3 hours we was getting no where and we both was on 2 phones speaking at same time to cancel!!! in the end i said no more transferring … no more details you have had them a hundred times already enough is enough we cancelled … we then contacted our bank explained the trouble and cancelled the Direct Debit … i wouldnt wish this on anyone …. our first couple of weeks in our new dream home by the sea has been ruined by Talk Talk BEWARE
- Location
-
- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2022-11-16
- Comments
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I wish I could give zero marks. One day someone came to my house and said that I checked that my home internet is over and he gave me a good offer, he boldly convinced me to accept his offer and sign a contract with them. And he said: It is free. Up to three months and I can cancel without any cost in these three months. A few days ago I found out that my contract with Vodafone is going to end in another year and when I called Talk Talk customer service they refused. They asked me £162 to cancel it and despite my witness being there on the day and me telling them, they were disrespectful and refused to cancel it for free.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.