TalkTalk Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.
Recent Customer Ratings for TalkTalk
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 6100 customer ratings since 2019-11-26 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
6018 Customer Reviews for TalkTalk
| Reviewer | Location | Reviewing | Date | Ratings |
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I went with talk talk thinking that fibroptic wave band should not cause problems... a big mistake, I must say! You tube , netflix and internet have their moment , a bit too often for my liking. So I call them , a lovely lady apologies and say she will increase the signal ( what ? On fibroptic ? ) anyway somehow it gets better but within weeks, the same problem starts all over again. I dont want to have to call regularly to remind those people that I expect what I paid for and I am counting the days for my contract to finish and go with more serious providers.. honestly! |
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| Pat | Southampton | TalkTalk | 2020-11-24 | |
i have with talk talk from more then 14 years, talk talks Customer service is very bad, they charged me over and over ,when i phone to then every time they have new person and diffrent story. not help , they did not tel,me and put price up every time , do not use this if give free, |
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| Asghar khan | london | TalkTalk | 2020-11-24 | |
Pathetic level of service. They dont have a clue what Openreach tells stories about fixing thing. This is prime example of what happens when the company have no boots on the ground and have no knowledge of how things work and simply piggyback on someone else's infrastructure and knowhow to earn money. |
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| Ash | Virginia Water | TalkTalk | 2020-11-23 | |
We've had an extremely disappointing performance from our overpriced 4G EE box for the last 18 months, which we chose because we couldn't get fibre at our previous address. |
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| Gwendolen Leadbetter | CHESHAM | TalkTalk | 2020-11-23 | |
This lot at talk talk are as bad as it gets , they take stupidity to a new level ! They have somehow managed to mix up to accounts my daughters and mine we seem to be paying each other’s bills , passwords are mixed up account names don’t correspond with addresses and after so many calls they still haven’t managed to sort. Worst service on planet earth . If you want to be left feeling like jumping of a bridge this company will definitely give you motivation to jump. Don’t touch with a barge pole. You have been warned you won’t be the exception where it ends well. |
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| Trevor McLaughlin | NIreland | TalkTalk | 2020-11-22 | |
Have to use my mobile data on a daily basis as wifi is slow/does not work. |
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| Angela Saghegyi | Hampstead | TalkTalk | 2020-11-20 | |
I am very unhappy with TalkTalk broadband the connected is terrible I have been very long with TalkTalk and I am going to leave you |
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| Bojan | Newcastle upon Tyne | TalkTalk | 2020-11-19 | |
The broadband internet is terrible very poor connection not happy with it at all I wouldn't recommend TalkTalk to anybody |
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| Bojan | Newcastle | TalkTalk | 2020-11-19 | |
called TalkTalk in May 2020 to report a faulty wall socket their team in Manilla who I could barley understand told me it was up to me to contact BT and pay for replacement /repair, called again still in May and they promised me a call back in 24 hrs from a manager now we are in November and still nothing.last time I spoke to them they put the phone down on me. AVOID LIKE THE PLAGUE. |
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| robin Pitt | kidderminster | TalkTalk | 2020-11-19 | |
I've been with talk talk for almost two years. It is one of the most worst experience of my life!!!!!! I had 5 time internet disconnected for several days each time in these months without a communication. The staff is terrible don't know how to communicate with who is suffering form a service that is not being provided. The website shows no problem but the reality is different. They said it's not our fault it's openrich problem but we dont know who is this company because i pay to talktalk. During the national lockdown we were left behind without Internet for more then one week and this time they are still doing the same game. Most importantly i had to join in zoom meeting from the computer but wasn't able. And I got two small kids and seeing suffering them was the morst feeling ever.!!!!!!!very very very very bad service!!!!!! |
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| Mohamme S. Khan | London | TalkTalk | 2020-11-15 | |
My mother died in May. I used the Tell Us Once Service and I notified the bank. My brother still lived in the house and said he would inform TalkTalk. He forgot, he was grieving and going through the pandemic. In October we receive demands to pay £200+ from a debt collection agency. TalkTalk never wrote to us or my mother to question why the direct debit was cancelled but they kept the account open and running into debt until September. |
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| Lindsay Steele | Hillingdon | TalkTalk | 2020-11-14 | |
Absolutely shocking product delivery and customer service I have ever received in my whole life! |
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| Victoria | leicester | TalkTalk | 2020-11-13 | |
I thought TalkTalk were a terrible company when the leaked everybodys details a few years back but now they've decided to traffic shape my broadband connection and cripple it during a global pandemic where I have to work from home I can't wait to leave them next month. |
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| Sean P | Northern Ireland | TalkTalk | 2020-11-12 | |
Spend 6 months on trying to find out why I can't work from home. I had to put formal complain on Ofcom. Customer service shocking and without the knowledge to help. No care for your situation either. Any scheduled calls did not happened. So 1 out of 10 actually happened on time. Chief office of complaint - even worst - spoke with woman who gave me attitude and help with nothing and calling when not schedule. Just so poor and will be looking to switch. |
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| Monika | Wierzbowska | TalkTalk | 2020-11-12 | |
Had issues with this service since the day 1! They sent me a broken router and said that it should work nevertheless! After trying to contact them for ages they decided to send me a new one which didn’t work! (yet again). Engineer had to come and fix this issue and we were promised a compensation for our troubles which we never received and we paid for not having any internet connection for a full price (never discounted). It was working fine for a month and the we started having issues since September, after trying to contact them through the live chat for ages, we were told that the internet line was faulty and we need an engineer but we shouldn’t worry as when contacting them again they will already know the issue and we won’t need to go through it all again. However, the live chat didn’t work and we couldn’t contact them for a few days. Finally, after reaching out to them they said there is nothing they can do at the moment as they are experiencing issues themselves, try to contact them in few hours. Which we did, but they didn’t respond. Today I managed to reach them: the first person i talked to said that the issue is the placement of our router and i kept saying that last time we spoke i was told we needed an engineer, he kept disagreeing until i said that i want to talk to somebody else. After 2 hours of conversation I managed to get an engineer booked for tomorrow, but they do not care about stress I had to go through just to fix the internet. They are not prepared to help others with the issues especially during pandemic when the internet is needed more then ever! Would never recommend this company! |
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| Viktorija | TalkTalk | 2020-11-10 | ||
If I could rate 0 i would. I use my data on my phone 90% of the time I'm home cus talk talk doesn't work at all, we r now paying over 50 a month for Internet speeds of up to 6mbps when we should be at a garuntee of over 20 at least, I cant even watch Netflix cus of how bad the Internet is and no one would even help us at talktalk |
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| Aaron | Rutland | TalkTalk | 2020-11-10 | |
Our business Broadband stopped working yesterday, I called Talk Talk and after around 1 hour on hold I was advised that Talk Talk had closed our account in error due to an address mix up, and that it would take 21 days to reinstate our service. We have been a loyal customer with Talk Talk for several years. Our direct debit payments were up to date, this is absolutely disgraceful service, we are an on-line retailer who rely on Broadband for our business. This sort of behaivour from Talk Talk is outragious and shows that they really couldn't care less about their customers. DO NOT USE TALK TALK IT COULD RUIN YOUR BUSINESS. |
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| ashley | Brmahall, Cheshire | TalkTalk | 2020-11-06 | |
Shockingly bad customer service! |
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| K | London | TalkTalk | 2020-11-03 | |
Avoid at all costs. Worst customer service. When there's a problem you get offshore call centre people who politely and slowly read from a script. Getting them to actually do anything proactive is near impossible. |
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| TC | Plymouth | TalkTalk | 2020-11-02 | |
Constant drops, slow speeds, managed to get through my 4g even in lockdown. Avoid at all costs. |
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| Thomas | Blaydon-on-Tyne | TalkTalk | 2020-10-30 | |
Talk Talk is a fraudulent service provider, they don't but customers but care more about money and not ready to know, if the service is working or not. I took Talk Talk contract in September with installation date on 14th September. The engineer came but could not install it, due to distance as he said. He left with promise to report the matter to the office. After waiting for weeks without response, i contacted their office, after series of argument and pushing blame to me, another engineer was assigned. The engineer came and ended up with the same story that he can't it install because the distance is too far for the package give to me and promised to report. While waiting for them, Talk Talk started charging me. I call them to find out, the response, was it is my responsibility to to plug the router because the line is active, few days later a new router was sent to my house making it two lying in my house uninstalled. To cut the long story short, i am still using and paying bills to Virgin media while Talk Talk is charging me, even when their routers is still lying on my coffee table. I have cancelled my direct debit but they are still threatening me to pay for services that were never installed. This is the worst situation of my life, it is depressing and has increased my anxiety, since the whole episode started, i have been on medication. How do i get my life back from this nightmare? |
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| chuks ododo | Edinburgh | TalkTalk | 2020-10-30 | |
Sorry to be the part pooper but I’ve been with TalkTalk for 10 years now. I have a constant broadband speed of 70Mbps for which I pay £19.95. The speed never drops and nor does the connection. Not ever. Last time I spoke to Customer Service was about four years ago. They resolved my issue quickly and accurately. I’m so impressed by the service I have received for the price paid that I’ve now signed up for Broadband 150. I am not expecting any problems. |
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| Ken | Guildford | TalkTalk | 2020-10-28 | |
As I can’t give zero stars. |
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| Wendy | Bristol | TalkTalk | 2020-10-28 | |
We had problems from pretty much the start with the broadband, hours during the day where it wouldn't connect. As soon as covid happened and we were working from home we were lenient with how awful the internet was as we assumed the usage across the UK would have gone up. But after several months of it getting worse we contacted the customer service for help. 2 months of 'tests', spending hours speaking to the CS team and getting no where. Promised 4 times that a manager would call us back to discuss the awful service (both from the broadband and the CS service) but a manager never called. Every time I called back, it took about an hour of back and forth, useless chat to get to the end point which was always 'a manager will call you back'. But they never did. The service is disgusting, do not go with TalkTalk. You get pulled into a contract and then that's it that is all they care about. The broadband is awful and they don't look after you at all. DO NOT GO WITH TALKTALK! I have wasted 8+ hours talking to their team and it resulted in nothing. |
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| Holly | Manchester | TalkTalk | 2020-10-27 | |
Worst provider ever. Really never get talk, even if it is cheap they will make you pay even without providing the service; and bills even when you cancel the contract |
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| julia | edinburgh | TalkTalk | 2020-10-27 | |
At first TalkTalk were quite good but as soon as we ran into problems they became awful. The offshore tech help call centre don’t speak good enough English are following a script. They simply tell you that your broadband issues are device issues - on all eight separate devices?! The issues are from the terrible router they give you. It’s fairly fast but it has so many issues with cutting out broadband and not broadcasting. Do not use TalkTalk. Until they invest in decent routers and a tech help in the UK then avoid. We’ve not had useable internet for three months and they’ve done nothing to help. |
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| A London | London | TalkTalk | 2020-10-24 | |
worst broadband in my entire life feels like I'm back on dial up. spoken to support multiple times and have not got anywhere, would rather put Lego bricks in my shoes for 18 months, more enjoyable than being locked in a contract with talk talk |
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| ash | TalkTalk | 2020-10-24 | ||
It was the worst experience I ever had ..I opend 4 emails cuse of them and had 2 appointment cancelled cuse they didnt came to install the broadband ..and at the end nothing is happend ..unprofessional...just wasted 1 week of my time ....0 stars from me |
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| Mohamed | Bournemouth | TalkTalk | 2020-10-22 | |
Had very bad speeds after 4 engineers and 2 new routers now even worse. Service center are useless. Promised so many call backs from managers but they dont call. After 9 years with this company now leaving. They think they're going to charge me for ending contract. I don't think so. Been on the phone about this another wasted call. How they keep any customers I dont know. Very bad all round service. Looking forward to getting service where I'm going and cheaper. |
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| Sandra | BOSTON | TalkTalk | 2020-10-22 | |
I don't often write negative reviews but I've had such an unpleasant experience with TalkTalk lately that I thought I'd warn others. |
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| Viktoria | Bristol | TalkTalk | 2020-10-21 | |
Dishonest business. They supply me with internet that doesn't work. Called them at least 10 times. They send someone to 'fix the issus', however the very next morning, the same issues arise. They say I'll be charged for a replacement router or for the engineer to come again. MUST AVOID! |
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| nader | sk27nu | TalkTalk | 2020-10-21 | |
Had no issues with the broadband with this supplier, good enough speed and a solid connection. |
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| Nathan | United kingdom | TalkTalk | 2020-10-20 | |
Please whatever you do do not use this company. Their service is horrendous. They took over internet without our permission and when we tried for days and days to sort it out no one got back to us. Their customer services are The worst I’ve ever experienced. Rude and as unhelpful as you can ever imagine. If you ever have a problem rest assured they will not help you. Please save yourself and do not use talk talk. |
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| Naomi acum | Haddenham | TalkTalk | 2020-10-19 | |
SOOOOOO BAAAADDDD. |
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| Joe Mama | 19b Depression Street | TalkTalk | 2020-10-19 | |
For the last 2 days I've had 2mbs download speed. |
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| give me a second my internet is still loading | Barnsley | TalkTalk | 2020-10-17 | |
Very disappointed with everything, regretting moving from BT to Talktalk from any point of view |
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| Daniela Danciulescu | Essex | TalkTalk | 2020-10-16 | |
Please don't waste your money, awful can't wait for the contract to end |
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| Graham | Colchester | TalkTalk | 2020-10-15 | |
Yesterday I phoned Talktalk's so called "help line" and felt that the person could not have been much less helpful. I phoned to ask them to restore my connection to the internet, but they seemed to me to be repeating the same questions that they had asked before time and time again. After well over an hour of this and me being asked to switch the wi fi on and off several times, they said that I needed to resolve the issue with my equipment providers. At this point I asked to be put through to someone else to make a complaint, which was refused. However, after some further discussion the operator agreed to trying something else to resolve the problem , which in the event worked and I am thankfully now reconnected to the internet. I get completely frustrated with Talktalk as I feel they are always trying to blame my equipment, which I know is kept up to date. Avoid. |
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| Martin | Bristol | TalkTalk | 2020-10-11 | |
Very poor broadband, slow and unable to access certain websites and unstable in reliability. Customer service is a misnoma with zero assistance |
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| David Martin | West Scotland | TalkTalk | 2020-10-08 | |
When my landline and broadband went off, it was extremely difficult and expensive to contact talktalk by mobile. It took a week and a great deal of money to get it fixed. The advisers were polite, but very slow, and reluctant to book an engineer, which was all that was required (a fault not in the house had to be dealt with). I would avoid using them again if at all possible. |
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| John Truss | Leeds | TalkTalk | 2020-10-08 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
