TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 1855 customer ratings since 2021-08-07 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,585 Customer Reviews over 659 pages

  • Reviewer
    Location
    Oldham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company in the world to deal with, cost us a fortune, then delayed setting for over 2 years, then offered an insulting settlement. Will NEVER EVER use this shower again
  • Reviewer
    Location
    AYLESBURY
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Cancelling my service after my contract had ended was a nightmare. I've been forced to pay for over an extra month after I wanted to close my account.

    Even finding the information about cancellation was difficult enough, then rather than simply pressing a button on my account, I had to spend ages on hold before finally getting through to someone who could cancel the account.

    I had to do this twice because the first time it wasn't actioned. Then I received ANOTHER bill for another whole month totalling a month and a half being paid for when I wasn't even using their service.

    They told me I'd be refunded the extra half month, but I have to contact them to ask for it back (even more needless hoops to jump through) in over a months time.

    Talktalk think you have nothing better to do than constantly chase them when you want to ko longer be their customer, giving them the cancellation to squeeze every last penny out of you.

    If you want to use their service, you may as well just put up with them forever because they won't make leaving them easy or fair.

    The customer service rep became irate with me when I asked how I could leave feedback on their cancellation policy and could only give me a postal address telling me "no we don't have an email".

    An Internet company...doesn't have an email for customer feedback?!

    Of course they don't, that would make improving their service too easy.
  • Reviewer
    Location
    Southampton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Currently going to court with these cowboy’s my contract ended in March and I’m still being billed.They just ignore my emails and phone calls. My advice pay the extra for BT or Virgin.
  • Reviewer
    Location
    Hitchin
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    SHOCKING TERRIBLE SERVICE. The only time you can reach them is when you're trying to sign up. They do not help with house moves, they won't help you set up your online account, their systems do not work and they can't tell their arse from their elbow. AVOID AVOID AVOID.
  • Reviewer
    Location
    Milton keynes
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Agent called to upgrade city fibre and existing fibre 150 cancelled 5 months later I am still arguing with them as they haven't closed the account useless will never recommend and I can't wait to change provider totally waste of time customer service!!
  • Reviewer
    Location
    PRESTON
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please read if you're considering joining TalkTalk... my advice is Don'tDon't!!!!!!


    So, I joined TalkTalk about a month back, when I joined the WiFi speed was poor, I called and they advised "it's because it's newly set up, it's just trying to steady" and to ring back in a few weeks or so if it's still an issue.

    I left this about a month, then contacted them and got through to technical support (advisors reading off a screen), they advised after running a connection test, my speed was fine, I advised I cannot even run a smart TV without it buffering, how is that fine?! I feel like I should have been back in the 90s listening to that awful connection sound (if you're old enough to remember).... They said I could upgrade after 40days if I wasn't happy with the speed.

    I phoned back today and asked if I could upgrade my package, I am LITERALLY telling them I want to give them more money to get a better service!!!! They said they can't upgrade me as I have a technical issue and they would pass me to technical support, I said my issue is the speed isn't suitable... and not a TECHNICAL ISSUE.

    "Sorry there's nothing we can do as you're in a contract until 2023"

    So.... apparently I'm stuck with an unsuitable WiFi connection for another 12months, everyone I speak with at TalkTalk 'can't' help and I cannot cancel my contract without paying the remainder of the contract.

    I am writing this review to WARN everyone to STAY AWAY!!!!!!!! I'm stuck and my only option may be to pay a large bill to get out of contract, so my wife and I can continue to do our jobs from home without the WiFi breaking up.
  • Reviewer
    Location
    SOUTHSEA
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    The Internet is always going down for one reason or another. The service is via City Fibre. I am now on my fourth router from Talktalk and that does not work. The support team are always very nice and generally I have service again after several hours or days but then it goes wrong again.
  • Reviewer
    Location
    kent
    Reviewing
    TalkTalk
    Date
    Comments
    Worst company ever. Since having fibre 65 = VOIP fitted in March, nothing but problems, passed from pillar to post. Eventually in June told my service had been disconnected for 3 months.
  • Reviewer
    Location
    Brighton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Probably the worst company I have ever had the displeasure of dealing with. Can't change ownership without sending a form through the post. For a company that are supposed to be dealing with technology the fact that they need you to send forms via the postal service is shocking. It's 2022 I managed to buy a house through digital means and I can't even change broadband ownership without sending forms carrier pigeon is ridiculous. 0 stars
  • Reviewer
    Location
    Cornwall
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you enjoy massively time consuming calls with customer services, being passed from department to department and dealing with snotty, patronising service reps who don't fix your problems, then go with TalkTalk.

    If you want a provider who appears to deliberately make it very difficult to leave the contract and then (after you've left) goes ahead and instructs Openreach to disconnect your new provider, then go with TalkTalk.

    They are a truly dreadful operation, so if that's what you're looking for, this is the provider for you.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.