TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2774 customer ratings since 2021-01-26 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,349 Customer Reviews over 635 pages

  • Reviewer
    Location
    Frodsham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I chose Talk-Talk through a recommendation from a friend for Home Based work, but after June 2021 they upped my Payments from £22 p/m to £25 to £27.50 p/m which was quickly corrected after I complained. But after receiving an email on the 18th January 22, offering a upgrade to my Broadband offering Full-Fibre with no changes to my contract as part of a nationwide service, but this wasn't the case. Once I contacted Customer Service they stated that I would have to change my contract plans. Which I declined, trying to get me to pay more than I am currently paying. I will be finding a new service provider in march when my contract plans end.
  • Reviewer
    Location
    Witney
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst experience and service EVER Cannot wait to cancel my contract with TalkTalk!!! No internet, no connection due to installations taken place spoke to Talk Talk who expect us to wait another 5 days until an engineer comes out!!! Absolute joke of a service especially after being with them for years. But even asked what solution can TalkTalk provide and was told you can do this but talk talk can't provide this to you. Don't say a solution your business can't provide!!! Do not recommend this supplier at all.
  • Reviewer
    Location
    Northern Ireland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Stay away from this Company, they don't care about their customers, I am sitting at home waiting for an engineer to repair my internet, my slot was between 8am and 1pm, obviously no one came, this happened before, same thing, waited on an engineer, never came, I can't get through on the phone, you can't reach them, I am extremely frustrated, hope I can switch soon.
  • Reviewer
    Location
    Wisbech
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Totally useless customer service, unfortunately can't give minus stars. Simple query that should have taken 2 minutes took an hour, 3 phone calls - cut off twice. Still no further forward.
  • Reviewer
    Location
    Berkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No broadband for 4 months, charged for every month. Charged for a missed engineer visit when we had stated that we wouldn't be home. Customer service teams were a joke, hung up on us three times in one evening. So dissapointed
  • Reviewer
    Location
    Wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful company stay clear. They refuse to cancel contracts. The customer service agents refuse to help, at most they just pass you onto another advisor who then does the same thing until someone hangs up. All the agents say differnt things about the same query. Unhelpful. Frauds. Scammers.
  • Reviewer
    Location
    Purfleet - on- Thames
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Honestly, don't go to Talktalk. It
    might be cheap but the service is so poor, is not worthed.


    Just had a call from TalkTalk. After putting so many complaints through and informing them that I WOULD NOT renew my contract, they have now told me that I had to speak to one of their departments to "officially" terminate my contract.
    I informed several times that I have spoken to so many of their advisors and told them that as my contract finishes on the 31st of December 2021, I would be leaving talk talk. The advisor told me that he "cannot see any notes". I even gave him the dates that I spoke to his colleague and told him to listen to all the calls, where I stated that I was not satisfied with this AWFUL service.
    He tried to sell me other packages, and even went on to say that he would give me "the best deal I could ever get".
    When I told him that I was not interested he started to say that it would take 30 days for the contract to be terminated and that I would have to pay, to "officially leave". I told him that I would not pay, as I had informed them since the 26th of November, that as soon as my contract terminated on the 31st of December, that's it. I am gone!
    The advisor REFUSED to terminate my contract and hung up the phone on my face.


    Talktalk is just the WORSE!!! Advisors are so rude, not helpful and always try to trick you. Talk talk does not respect customers wishes.
    Honestly, don't go to Talktalk. It might be cheap but the service is so poor, is not worthed.
  • Reviewer
    Location
    Dudley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Absolutely appalling and shameful service received from TalkTalk following the premature death of my father (the account holder for our family Broadband).

    Overcharged for services; refused refunds for aforementioned charges; left on hold for over 45minutes and then cut off (on multiple occasions); promised call-backs that never came; sent paper bills that TalkTalk denied having any record of; fined for direct debit rejection charges that should never have been taken in the first place; sent a cheque for an amount significantly lower than promised; aforementioned cheque refused by bank due to being printed illegibly by TalkTalk.

    Over 6 hours of calls and Webchats later, all we are left with is a bank account that’s lighter than it should be, a Broadband service that is substandard compared to other providers, and a significant amount of unnecessary stress and upset during what is already the worst time in our lives.

    I would advise anyone considering commencing a contract with TalkTalk to strongly reconsider and choose another provider. Virgin Media and BT deals often work out cheaper with Cashback and provide much better Broadband service and Customer Support.

    Complaint reference 220113-000331 if anybody from TalkTalk wishes to persue.
  • Reviewer
    Location
    Bonnyrigg
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Don't deal with this company, I had no broadband for over a month and told me a pack of lies with one agent who actually hung up on me when I told him I was cancelling my contract.I put this in writing to them, sent an email to their CEO and have heard nothing from them. Absolutely appalling service after being with them from day one
  • Reviewer
    Location
    Edinburgh
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    For anyone thinking of joining talktalk, don’t even bother. The company is a joke. Been with them
    since July last year and have had nothing but problems the wifi doesn’t even work most of the time but a couple weeks ago the wifi completely stopped working so I called up again like I have to do nearly every month because of how **** their wifi is and they told me they would send out an engineer so they sent out this engineer (keep in mind they are not aloud to charge me unless it’s something I’ve done wrong to make the wifi stop working) the first engineer they sent out showed up came in told me there wasn’t a problem inside it was outside then literally went outside in his van and ****** off and I received a text telling me it had been fixed

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.