TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 2191 customer ratings since 2021-05-16 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,513 Customer Reviews over 163 pages

  • Reviewer
    Location
    Southport
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Internet went off. Tried unplugging and resetting. Rang Talk Talk help line. They fixed it within seconds of my phone call. Very impressed.
  • Reviewer
    Location
    Westbury Wiltshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I don't know why people moan about talk talk, I have a brilliant deal with unlimited broadband, unlimited calls 24/7 to landlines and mobiles, all for £27 a month and if I have had to contact them, they have always been polite, knowledgeable and the problem resolved. I don't know my broadband speed but it seems pretty satisfactory - everything is instant. .
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    so far we havent had to use the customer service. but the speed and consistency of the broadband has been great. You read all the reviews before you sign up to a broadband and lets be honest every company has bad reviews. so we just went for it and i am very pleased so far!

    talk talk broadband has been great and would definitely recommend.
  • Reviewer
    Location
    northampton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've been with bt for 30 years paying a fortune every month.
    Switched to talk talk. Equipment delivered, plugged straight into existing boxes, Internet immediately, saving £15 per month now. Very pleased, wish I'd done it years ago.
  • Reviewer
    Location
    Whelan
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    6Mbps down and 0.5Mbpa up average just about all the time. Line speed slow-downs or outages are extremely rare and brief. In terms of price to speed TalkTalk is still by far the best on the market. I've been with them for about 6 years now and their customer service has greatly improved and provides fast accurate responses should issues occur. To be honest I do not know how TalkTalk provides such a good service for the price!
  • Reviewer
    Location
    The Humbers
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    TalkTalk are v good, Customer service via the member forums is brilliant
  • Reviewer
    Location
    Evesham Worcestershire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I must be one of the lucky ones.

    Been with talktalk for 5 years or more. Decided to go all the way with Plus Tv and Fibre medium.

    Ordered Plus TV first and worked brilliant with only being on 4mps.

    Decided to upgrade to fibre medium and 2 weeks ago placed order. New Super router arrived 4 days after and set up on standard broadband till fibre went live.

    On 29th December has email to say fibre was live and yess....its brilliant!!

    No down time connected straight away and I am now regulary getting 37 to 38 mps on nmedium fibre and everything working brilliant. I am about 2 miles from BTfibre street box so that may help but yes a brilliant service from talktalk and I feel very sorry for you folk who have had a bad experience.

    Can I recommend? From my experience I can say yes but others will say otherwise. I think if you check with all providers they all have issues even BT who provide a lot of the cabling etc.

    I think a lot depends on where you are located and how good the existing line is. We are in a rural area and have been chasing fibre for some time so we must have the latest stuff as its only this year its gone live in our area.

    Lets hope I can report in a few months that the service is still great!!!!

    Martyn
  • Reviewer
    Location
    Northwich
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    All ok I have talk talk for 3 year is very good service
  • Reviewer
    Location
    Nowhere
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      5 stars
    Comments
    Excellent customer service from ‘Londi’ in the customer service and billing department based in Durban. A*
  • Reviewer
    Location
    Moffat
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    The lady i spoke to (violet) was very patience with me as i was working at the same time as i was on the phone with her. She answered all my questions and some i didnt think to ask. I would recommend that people speak to her if your really needing help.
  • Reviewer
    Location
    MARKET HARBOROUGH
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with TT for six years plus,have had only a couple of outages in all that time and the broadband is very reliable,i get about 7mbs.I pay £7.50 per month for unlimited broadband and unlimited calls to landlines and mobiles,and if you pay 18 months upfront for the phone line,it works out at just over £15 per month Therefore total cost is just over £22.50 per month.However their call centre should be moved to the UK.On the few occasions i have had to call them i had difficulty in understanding them.But in the end it was worth the hassle as i always came away with a better deal than before.Would definitely recommend
  • Reviewer
    Location
    Guildford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Sorry to be the part pooper but I’ve been with TalkTalk for 10 years now. I have a constant broadband speed of 70Mbps for which I pay £19.95. The speed never drops and nor does the connection. Not ever. Last time I spoke to Customer Service was about four years ago. They resolved my issue quickly and accurately. I’m so impressed by the service I have received for the price paid that I’ve now signed up for Broadband 150. I am not expecting any problems.
  • Reviewer
    Location
    Surrey
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've had great service from talk talk. Very efficient and helpful. I think it's a well organised company. There's been no trouble with my broadband. Signal seems to be strong all the time, even though they explained it could be intermittent at the beginning.
    I would definately recommend from the experience I have had with them.
  • Reviewer
    Location
    Rainham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Since joining TalkTalk fibre broadband I have consistantly had over the 38meg speed that they offer, albeit just 1 or 1 1/2meg. their customer service has been friendly and also efficient, so I have no gripes at all with my supplier.
  • Reviewer
    Location
    Widnes
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    If I could score 6 I would
    67 meg download
    23 upload
    I don't know what all the fuss is
    Best provider for a country mile
  • Reviewer
    Location
    Kings lynn
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have slated this company in the past as had terrible customer service because it is outsourced. Went on to there twitter page and problem was resolved.

    Recently I upgraded and my new hub and speed is totally brilliant and the deal was £23.50 for 18 months with the new hub which looks in a different league to the old one!
  • Reviewer
    Location
    Worcestershire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We've just migrated from BT Infinity and were nervous about our choice given the poor reviews of talk talk and EE whom we were choosing between.
    TalkTalk have been excellent.
    They delivered everything when they promised. We had a small DNS issue which they have resolved immediately and were available at the end of a phone on the 3 times I called them. Yes its an offshore customer service desk, but they know what theyre talking about and they answer the phone and that's what counts.
    We are achieving 38MBPS consistently and this is more than enough for video conferencing, tv and video streaming and all our needs.
    Strongly recommend Talk Talk.
  • Reviewer
    Location
    WORKSOP
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    A long term customer and satisfied with the complete package bb and phone.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We recently moved (SW19 - London) so decided to go with TalkTalk.

    As full disclosure, I'm due to be joining TalkTalk in the near future and decided it would be a good test case to see how it worked.

    As TalkTalk is so cheap we decided to go with fibre. We don't watch TV so stream heavily, another reason for fibre

    The router was sent to us about 1 week before the engineer, as I was told in advance, and on the day the engineer turned up. I suppose I was a little surprised that we'd booked the appointment 13:00 - 18:00 and he called at about 10:00 as he was in the local area, had made some changes at the exchange and asked if we could plug in the router to test. It was plugged in and everything was up and running instantly.

    Since then we've had almost uninterrupted service. DSLs can be quite flakey, especially when first installed (again TalkTalk warned us of this in the first 10 days), but I've been pretty happy, I think it's gone down twice for 30 seconds or less. Multiple streams is no problem.

    I've not had to contact TalkTalk's customer services so can't comment on them, but for me it's been so far so good.

    I was previously with O2 before that was sold to Sky (where I stayed). On the whole that was a reasonable service, although I had a number of issues around my DD, including once where they took the wrong payment amount. It was also more expensive for a slower service. We'll see how it compares in the long term.

    Before that I was with BT, where I did have horrible service.
  • Reviewer
    Location
    hammersmith
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    the biggest mistake of life was leaving talktalk. They are reliable. the cheapest phone and broadband. I cant wait to go back to them. I changed to BT they do have the worst service. But talktalk are one of the best
  • Reviewer
    Location
    Saltburn-by-the-Sea
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    have been with Talktalk for 18 months and broadband has been great, sometimes slower on evenings but can still watch films and play games on Playstation plus use iMac all at the same time with no dip in quality. We moved from BT who told me what a big mistake iwas making and that I'd be back with them in 3 months. No way! We've saved more than £30 a month and broadband is every bit as good. We are in a rural village too so I don't understand why so many people are unhappy with this provider.
  • Reviewer
    Location
    Cambs.
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    Comments
    Recently had a problem with stability of connection which caused speeds to drop. Your service enabled me to monitor the position and also show the Openreach engineers when they visited. I am not saying they didn't believe me but so much easier to show them the speed check history visually.
  • Reviewer
    Location
    Bolton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Had talktalk a week and so far can't fault anything. Just a bit tricky to set up but I'm not an electrical/cable/wire person. No issues with broadband what so ever and TV package is really good. Was a bit unsure due to reading bad reviews but at half the price of other providers, can't fault it. Glad I changed. Plenty of good films on the cinema channel.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I cannot believe what rubbish people are writing here.
    Before joining TalkTalk I got some very good feebdback by a work colleague and now I am with them from more than 2 years. Broadband is excellent, signal is always there and rarely drop. I opted for non fibre broadband but to me it looks it is actually a fibre broadband as it is quick, reliable and I have nothing to complain about. Customer service is OK and I think people get bad experience and frustration because they are not native British and there might be some language barrier but it is not a problem for me at the end the company manage to keep the cost down because they hire people ona junior or entry level with a minimum wage or so.
    I would advise everyone to joy TalkTalk
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I don't know why people moan about talk talk, I have a brilliant deal with unlimited broadband, unlimited calls 24/7 to landlines and mobiles, all for £18.95 with a Fixed Price for 18 months buzzing with it
  • Reviewer
    Location
    Cornwall
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    It actually works, even in bad weather. So happy to finally have an Internet source that actually does what it's supposed to do.
  • Reviewer
    Location
    Maidstone
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    So far very happy with talktalk fibre broadband.
  • Reviewer
    Location
    Enfield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    Comments
    Would like to give my feedback to the the engineer (Jason) who came by to install the line and made sure that I had my internet running. He was very considerate and helpful.
  • Reviewer
    Location
    Dewsbury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I'm very happy. Everything is working great. Cheap and speed Internet. I didn't have any problems. Activation was very quick, and nobody was in my home, to turn on it, so that is very good, because you dont need to take day off in job to wait for service. No hiding charges. No activation fees, free router. The best broadband ! Thank you
  • Reviewer
    Location
    South Wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We have been with Talk Talk for quite a few years. Only ever had one problem with out broadband, it turned out to be a broken cable out side our house. We contacted Talk Talk and received a text 4 hours later to say the problem was resolved. Brilliant customer services. We always had a close enough to the speed promised. 2 Years ago we upgraded to their fibre package. Simple and relatively fast process. although an engineer must attend, they wouldn't just send me the router etc. No problem though as the BT engineer turned up did his thing, even rewired the connection in the house to make sure it was decent cable etc. advertised speed is up to 38mbps, I haven't seen it drop below 33mbps since we have had it.

    Best service I have had from a communications provider by far. Highly recommended and my family are slowly moving across to Talk Talk as well.
  • Reviewer
    Location
    Unknown
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    well all i can say is i have a great package with talktalk i had sky before and i will never go back, internet is much better and get much more for what i pay
  • Reviewer
    Location
    Barry, South Wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Short review as only just switched from BT.
    Set up, start to finish very easy,plug in and off you go on line.
    Wi-fi signal 30% stronger than BT, can watch Netflix at the bottom of the garden now.
    Better price for broadband and phone costs from talktalk.
    Easy to switch.
    That’s it, Thanks
  • Reviewer
    Location
    Bolton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I’ve been with talk talk broadband for over a year,and have extended my contract for another year.Previously with Virgin,and there service was terrible,nowhere near the speeds they promised at top tier,and was constantly going down.Its this,it’s that,send you a new router,still same problems.Leaving,well,that call was almost as long as my 8 years with them. I had talk talk years ago when it first started up,and never had a problem. 15 months in,and it’s the best move I ever did,never had any problems,and the promised speed of 76mb is just that and some,I struggled to get 50 on virgin cable,when it was working.No throttling,and am very happy that they delivered what they promised.Thats just my review of the service they provide me.A very happy customer.
  • Reviewer
    Location
    Leeds
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Normally I don't write reviews but my recent experience with taltalk made Me write this one. I had been been Virgin for the past 14 years and they charged me a fortune! Signed up with talk talk despite all the negativity on the Internet and warnings from friends and colleagues to stay away from them. Came home from work one day and rang talk talk to cancel my order, the lady at customer services very professionally convinced me to try the talk talk services. Now I am pleased that I listened to her!! The engineer turned up 10 mins before the appointment time, I was live on broadband service within 1 hour. My phone line went live one day later and my you view box arrived which connected very easily using power line adapters and it's working fine! I was told my BB speed would be up to 38MB and I am getting about 35/36 mb which more than I need!
    So far so good well done talk talk!!! And the customer service I got was amazing!! Thank you all at Talk Talk
  • Reviewer
    Location
    Blackpool
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I ordered the the broadband before I read the reviews in sept, I thought oh great, I got the upgrade for the same price as the lower one, but apart from open reach coming with the the wrong equipment which delayed it for a day it's been running perfect, fingers crossed, no complaints yet
  • Reviewer
    Location
    manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I must be on a different Talk Talk to everybody else because I recently joined this company from another provider and I have the connection speed I am supposed to have with no outages at all.Its been a perfect 5 star experience
  • Reviewer
    Location
    Swadlincote
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've been with Talktalk for around 10 years for phone and broadband. To be completely truthful I have never had a problem with the products or service. They are always helpful and usually quick to answer a call (today at 13.40 it took 10 seconds to be put through to a real human being !) So,as with most review sites...complaints Usually get posted and happy customers are less likely to review ????
  • Reviewer
    Location
    lancs
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    Comments
    speaking with Barbara to day was good she sorted me out and was very clear to all the questions i need to know i was sorry i lost her feed back as i have another appoinment
  • Reviewer
    Location
    Fylde Coast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Talk Talk are a Company that cares about their customers. I was given excellent service they were able to resolve my problem and I was highly impressed by the office staff who dealt with my difficulty the lady went that extra mile to resolve the problem that had occurred. I would have no hesitation in recommending them to my family and friends.
  • Reviewer
    Location
    Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We have been with talk talk for over three years and have been more than satisfied
    After a problem with the TV box we had a new one delivered in less than 24 hrs fantastic !!
    Well done !!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.