7,005 Customer Reviews over 701 pages
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- Location
- Derby
- Reviewing
- TalkTalk
- Date
- 2023-06-08
- Comments
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My mother was paying an excessive amount for her service; of which she used only her phone. Suffering from Alzheimers, deafness and minimal technical understanding, she asked for the service to be discontinued. We then received the typical - we're sorry to lose you - e-mails followed by bills for future months of service - despite her contract having ended and her having confirmed she didn't want the service anymore.
All services have been satisfactorily suspended but she is still getting demands for payment months after she cancelled. It's terrifying her. There is no way to speak to Talk Talk (seems a bit contradictory) as the account details are no longer accepted (it's been cancelled); the 'chat' on the online web-page doesn't work and all the e-mails sent to her are 'no-reply.' So there is no way to inform them of their mistake; meanwhile my 84 year old mother with Altzhiemers who struggles with most things, has this added 'terror' to deal with.
Appalling and inhumane.
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2023-06-07
- Comments
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Just taken me over half an hour and passed around by three people to cancel a new contract that hasn't even started yet and they couldn't find me! Signed up by door canvassers, phone lines awful can't hear advisors so repeating everything. Glad I cancelled before I started.
- Location
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- Location
- Surrey
- Reviewing
- TalkTalk
- Date
- 2023-06-05
- Comments
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Absolute rubbish service. never had I had to deal with people who don't want to help you let alone understand your requests.
Cancelled contract but still they take money from my account. to get it back is almost impossible. Thank goodness I have left them. I value my sanity!!!
- Location
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- Location
- Derby
- Reviewing
- TalkTalk
- Date
- 2023-05-31
- Comments
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I'd been with talktalk for over 10 years with broadband and telephone but with the price rises I looked for a new deal, I searched and found sky offered me a better deal, I thought the transfer over would be smooth and easy but talktalk have made the experience terrible the customer service was rude not very helpful at all, I told them I was cancelling my contract but they still sent me new equipment, I rang again but no one had processed my cancellation they were once again very difficult, I told them the date 12/06/23 that I would be changing over and was told I'd still have internet till then then suddenly they cut me off on 31st May 23, I rang talktalk customer services up asking why I'd been cut off so soon and they told me I was now out of contract and the only way they'd connect me back up was to take out a new contract with them, well I told them that was not possible as changing to new supplier which they knew. It just shows they have no loyalty to loyal customers , I found the customer service was in fact the worst experience I've ever had difficult unhelpful , felt like I was being held to ransom to stay with them threatening me with fines telling me not to cancel my direct debit even thou they just cut me off. All I can say while your with talktalk they are happy but once you say your leaving they are rude unhelpful and bombard you with mail
- Location
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- Location
- Middlesbrough
- Reviewing
- TalkTalk
- Date
- 2023-05-31
- Comments
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TalkTalk absolutely shambles, download speed is slow, keeps getting disconnected every so often so I have to wait it connects up again, can't use 2 or more devices at the same time without complications, I would never go back to TalkTalk again, I advise everyone not to aswel, what a waste of money.
- Location
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- Location
- HASTINGS
- Reviewing
- TalkTalk
- Date
- 2023-05-28
- Comments
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Literally the WORST company I have ever had the misfortune to use. Call centre is in India or somewhere, customer service is appalling. I have had little to no Internet for the past 6 months, they finally acknowledged my legal right to cancel as they refused to send an engineer out and had well gone over the 30 days they have to rectify any issues. After 3 and a half hours of being onthe phone, speaking to 4 different managers they finally acknowledged my right to cancel FREE OF CHARGE, I had to consistently repeat myself for over 3 hours, saying I have a legal right to cancel for them to finally crack and let me cancel. My service is on until 12th June (even though they said 10th on phone), but Internet has cut out yet again. Honestly I would advise EVERYONE TO AVOID AT ALL COSTS! THEY WILL NOT LISTEN, THEY DO NOT CARE, YOU WILL HAVE NO INTERNET... AT BEST YOU WILL HAVE AN UNRELIABLE CONNECTION! what annoys me most is if I was an elderly person or not as strong willed I would have just accepted and paid their £75 engineer visit (after 6 months of refusing to send me an engineer) and £80+ cancellation fee.. turns out they waived all costs because they have known the whole time they have been charging me for something that had not been fit for purpose. I don't know how this company is still in operation. Scam artists. AVOID AVOID AVOID!!!
- Location
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- Location
- Essex
- Reviewing
- TalkTalk
- Date
- 2023-05-26
- Comments
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Website doesn't work properly. Can't log on to account. Site only works with Microsoft browser. This suggests collecting information it shouldn't be collecting.
- Location
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- Location
- worcester
- Reviewing
- TalkTalk
- Date
- 2023-05-24
- Comments
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Terrible customer service. Despite spending hours on the phone Talk talk were incapable of a simple upgrade to our broadband contract. As a consequence l had to seek an alternative provider.
- Location
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- Location
- Worcester
- Reviewing
- TalkTalk
- Date
- 2023-05-24
- Comments
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Absolute shambles of customer service. Have spent over 2 hours speaking to Talk Talk to upgrade my broadband, as my current deal coming to an end. They have twice placed an order and booked an engineer visit, only to turn round and say the order has not been placed (even though they emailed contract to me!) Needless to say we are changing provider.
- Location
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- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2023-05-23
- Comments
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Terrible service and internet quality. After being a customer for 3 years I called to cancel my account with Talk Talk but was told by two separate reps that my contract still had over a year left on it.
They were doing best to sell me other products and after talking frankly with them, they checked my t&c’s and were able to cancel within 5 days with no fees.
Do not get internet with Talk Talk.
- Location
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