TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 2187 customer ratings since 2021-05-17 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,513 Customer Reviews over 163 pages

  • Reviewer
    Location
    Northern Ireland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Worst customer service EVER. My details had been hacked BEFORE the big scandal and when I phoned TT they couldn't have cared less but very apologetic once it made the news. No end of trouble getting the billing clarified and correct and the final icing on their crapulent cake is that my final bill is in credit and rather than pay me back the money they incorrectly took off me I HAVE TO REQUEST IT!!! Nice one TT, and I hope you not expecting me to recommend you - I won't be.
  • Reviewer
    Location
    Staines-upon-Thames
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Never had a problem with Talk Talk until now. Their chat team don't seem to understand a simple question. All I wanted was the email address for customer services... Unable to help. Talk Talk, following the security debacle offered Noddle for credit rating reports. Noddle wants credit card details, not prepared to give these out to a company I have never heard of, especially via Talk Talk who are laissez-faire with customer personal data.
  • Reviewer
    Location
    Runcorn
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So annoyed Right Now With this Company All started from last year i got Talktalk For Family and an account for myself at my own home. But been nothing but problems since

    Lets start from the Beginning


    So at my Familys address we had Sky Fibre and it was The Best Ever Receiving 88mbps in Speed and Best Services Ever, Reason we left Sky being Sky Wanted 76 pounds after end of Contract Finished with Them....so i shopped round and Found Talk Talk for 20.00 a month...placed order to switch the Services From Sky at First address then Talktalk for no Reason Cancelled the Order saying Sky refused to hand over our Line and Number and tried to get us to fit a new Line which Turned out after speaking to Sky informed me they never even tried to take over the Line and Lied about the Whole Sitution but My family at 1st Address wanted the service So we placed a re order for Broadband and Told them no we do not need addition lines (we already have 2 in a 3 bedroomed House) and the ADSl Fibre line is already Active so Talk talk made us Wait up to a month to send us their Pathetic Router(Rather than using our best awarded Nighthawk Amazon bought Router which is a fantastic peace of kit) so 4 weeks no Internet

    2nd Time Round as Go live date approches....Talk Talk Cancel the order...so back on phone....no reasons one operater to another with no clue at this point i was swearing at them with words that would make a Vicar blush!!

    So back in the Loop again Reordered...

    3 weeks later line live....router out

    Throught it would be all over and at 1st address no problems from then service and every resloved


    So placed second order for my own property same services


    MAAAN WHAT A JOKE!!!

    Again line had to fitted yet Engineers never turned up to fit and get services sorted For this Time 6 Whole Weeks...after Consistant Back and Fourth With there Stupid Asian Call Center or India Numerous Call after call to 0845 Number I lost the will to Live but because i Work from Home i needed the Connection.

    So eventully a Engineer came Out Who was Smelling of the Pub and Just so Agruementive about where in a 1 bedroom flat the socket after 40 mins telling him i want it in another Room fitted he was Not professional and abrupt but fitted the line.

    Go live date was suppost to be next Working Day....Nope try 2 weeks later after Numerous Calls no Internet then coming up to 2018 Christmas i got slow internet speeds and crap customer services...Again Talk talk agent rang me who offered me 3 months Free Services for Faults but because i had Two accounts the Agent Placed the offer on the Wrong account so 4th Jan 2019 Talk talk cut the whole services....By this point i was really losing the will to live

    So was now as i wrote this With No full Services (with 2 weeks of services before the cut) and a Bill for 156 pounds every time i mentioned about the offer placed for 3 months free i was informed No notes where on that system And tried to State i had asked or requested that

    Following on i checked my credit Score by Clearscore to see Talk Talk had told Experian to give me a negitive Impact result..This is when i let my Anger go Since no Bill was ever Sent to home address and no Services for over 3 months...

    I was Furious they could not help them selves to darken my name so i let loose in a call today which Took over 3 hours of 0845 charges


    After being put pillar to post i informed them of the Whole issues and heard every excuse going until i ordered them to Check both accounts

    They Noticed after 6 months of hassle the error and backed down Reversed the fees and told me i will be re connected in a hour (8.00) the time now is 11.00 uk time and still no Connection


    I cannot Wait to Contact Fisas and Ofcom monday

    Please stay away From Talk Talk
  • Reviewer
    Location
    Wirral
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Had Fibre Large package with TalkTalk. The fibre was great, got 71mb download speed and 19up. ALso had the plus TV package which was awful. The box had to be restarted every few days otherwise all the internetnet channels wouldn't work. The box was very clunky and slow in its interface. The website is a mess, they used to allow you to add and remove extras but then changed it forcing you to call if you wanted to remove anything meaning a lengthy wait for customer services who then tried to sell you something. Customer services stuck to a script and just awful awful conversational skills.
  • Reviewer
    Location
    Swansea
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Just don't join TalkTalk. You can understand that sometimes companies make mistakes but the Customer Service is the worst!
    Even if you have a simple issue or a query where you need to talk to someone, you'll just end up being passed from 1 department to another.
    It seems that this is the job of the chat and call centre, keep passing you on until you get bored of asking for help.
    I just asked for a copy of a bill from 14 months ago, spent 20 minutes on Chat, who then told me to phone customer services, spent another hour getting passed through departments until I got told that the only way I could have copies of these is to write to their compliance department for my privacy data and theses bills will be sent with all the data the company has under my name...this will take 10 weeks
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Talktalk will only continue to offer disgustingly poor service. I get a text advising im reaching my monlthy maximum which i knew nothing about they then take my Direct debit as normal and suspend my fone and want me to pay the nxt months bill for no apparent reason before the due date. I call them and they say theres engineering works going on wth my line and they dnt know for how long...the agent is super rude and having convos wth others whilst pretending to look into it...apart from this they always have outages...just a complete nitemare company!!!AVOID!!
  • Reviewer
    Location
    Devon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst service ever. In fact no service. No incoming or outgoing calls or broadband for most of my 18 month contract. Talk talk couldn't find a fault despite no one being able to ring in or out and no broadband signal. Repeated efforts to fix the problem came to nothing - just paid £69 plus another £25 to get out of the contract. Asked to be referred to customer services to make a final complaint, from my mobile (with 3 ) and put on endless hold. Never ever ever again. Don't touch this provider.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If someone is thinking in contract Talk Talk, I recommend don't do it. THE WORST SERVICE EVER, AFTER 4 months without internet, they want to keep charging me 32 poudns per month. no solution, no one called me, the worst service in my entire life.
  • Reviewer
    Location
    Cambridgeshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A continuous headache, always down or not as fast as is should. Even when writing the review it crashed.
  • Reviewer
    Location
    Newcastle
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling service from the start - Talk Talk add additional packages to your account that you do not request-then they tell you you're tied into their contract to keep the additional package. The speed was terrible and the service was even worse. When the broadband speed issues couldn't be repaired (we were passed from pillar to post trying to sort this) I had to argue numerous times to get the cancellation fees waived. When they eventually agreed to this I was told to ignore the automated requests for the cancellation fees and was told to leave the direct debit running so I would get my refund (for advance payments made)...however, a month later I discovered they had in fact charged over £365 in fees and helped themselves to the money! We are now having to argue to get this money back and we have to wait at least 10 days for it to reach my account. The staff do not listen to you at all and they talk over you constantly - they always say they are now taking ownership of the account - they all say EXACTLY THE SAME THING and they are all useless.
  • Reviewer
    Location
    West sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not sign up to talk talk
  • Reviewer
    Location
    Susex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wish I had never signed up to talk talk.do not go here,their customer service is beyond disgusting .
    They give false hop false promises and lies
    They took my money 11 days ago now and still I am not connected . They say it takes 5-10 working days to hit my account from receiving my payment by card over the phone .have put in a complaint to their complaints officer, but quite frankly he has not helped and refuses to give me any compensation for having had no service now for 11 days. Today he informed me it could be a further 5 days until I am connected and still refuses any compensation.
    Keep well clear if this dreadful company
  • Reviewer
    Location
    Wes sussex
    Reviewing
    TalkTalk
    Date
    Comments
    No stars Do not recommend these people .useless
    Terrible inefficient and all agents give a different story. Do they actually make notes in their computers when we call.?
    I have phoned 9 different agents and still cannot get on my internet or landline.
    I am so disgusted by this service I am now putting in a complaint to the managing director if one exists and if no joy then to the ombudsman.
    I am looking to go with a different provider after I receive compensation from TalkTalk
  • Reviewer
    Location
    edinburgh
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    rubbish rubbish rubbish
  • Reviewer
    Location
    Portreath
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talktalk are the worst internet provider, extremely restrictive contracts, you're forced to resign a new contract when you move house. Terrible connection which keeps dropping out. If you're looking to spend hours and hours on the phone with rude customer service, ask for help on live chat and for it to drop out, and a terrible internet connection which drops out then welcome to Talktalk.
  • Reviewer
    Location
    Kettering
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    PLEASE JUST DON'T HAVE ANYTHING TO DO WITH TALKTALK. They have harassed my elderly mother for money since she cancelled the contract in March 2017 due to the poor service. I have spent hours on the phone to non uk people before, during and after cancellation to no avail. Trying to involve ombudsmen now so they leave us alone.
  • Reviewer
    Location
    Warton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    After being told my internet so slow by others went on holiday used another provider it was amazing..came home phoned talk talk querying the price increase and connection speed to be told I needed to do line speed test..I m not very techno and got mad and said do you know I.m not an engineer I can't be trained In 5 mins to download this do this do that I only have a phone no computer forget it it will be easier to leave..I.m now in the process of moving cross fingers..hopefully gone are the times pages won't load takes two attempts..gone are the weekly job of switching off the router and maybe now when there are two of us usei g the WiFi at the same time we can both surf happily..
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am absolutely disgusted with the service slow or none broadband , customer services is a joke , speak to one person they tell you something and then pass to someone else who tells you something else . I have had the slowest broadband since joining in feb 2017 and they have done nothing about it but still charge me full price
  • Reviewer
    Location
    Hampstead
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have to use my mobile data on a daily basis as wifi is slow/does not work.
    According to customer service everything is fine.
  • Reviewer
    Location
    Leicester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband supplier I've had. Switched fromVirgin 12 months back because of the cost. I only have broadband and don't see why it should cost £35 for a decent service.
  • Reviewer
    Location
    Nuneaton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Avoid Avoid Avoid.

    I initially signed up with TalkTalk because I wanted a cheap package for the internet which offered unlimited download. After the 18 months od their service, I would absolutely recommend you do not use TalkTalk.

    Shocking customer service. People are lovely at the end of the phone but their ability to one, listen and two, resolve issues do not exist. I had problems with connectivity via WIFI which eventually resulted in TalkTalk setting up a new wireless network. Setting up a new wireless network took all of 15 minutes. Getting to that point took 8 days, 6 hours of call time and no end of repeating the same answers to the same questions even though I kept telling them 'I have tried that'!

    Even telling them that I am leaving them as I am moving house and would like to close my account saw me being passed from person to person being asked the same questions over and over and also being asked would I like to take their service with me.

    NO, I would not like your service because it was awful to and frustrating!
  • Reviewer
    Location
    Bedford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    Comments
    I just would like to say that I found customer service really friendly and helpful... I've read your opinions bout broadband and I've decided to cancel my contract with them... But I cant say that customer service is rubbish as some1 ve said ... They r lovely:)
  • Reviewer
    Location
    Bolton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I pay my bill weekly it should be £21 a week on a Thursday. I always pay it on time and yet every week I find my self calling him over some problem. Thwy switch my phone off all the time and my broadband Nd everything I call they blame technical difficulties or say I payed at the wrong time of day. You can't understand a word they are saying and everything is off a script I asked to speak to a manager and I was refused then they put the phone down on me. I've called sky today and they have much better customer service and packages. My advise would to be never to Singh up with talk talk
  • Reviewer
    Location
    London, UK
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    1. Service: quite reliable, nothing to brag about
    2. Speed: average
    3. Customer service: TERRIBLE - the computer system does not work, they do not know of your discussions the day before. TIME WAISTERS
    4. AVOID AVOID AVOID
  • Reviewer
    Location
    Bath
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Wish I didn't sign up to a 18 month contract. Poor customer service. Find they ask you questions about just what you've told them. They either don't listen or have a script that they work from. Internet cuts out on my devices. I was offered a new fibre router and I asked would I just replace the existing cables and he said yes. Of course they don't. So frustrated with them and their telephone automated answer machine.
  • Reviewer
    Location
    West sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wish I had never signed up to Talk Talk
    My experience has been awful u,totally inefficient and full of false promises.
    I would not advise this company.
    I have in 24 hours spoken to nine different agents .
    Now awaiting compensation and will be writing to the managing director in Southampton and if no joy to the ombudsman.
    Currently looking around for another provider.
  • Reviewer
    Location
    Lancashire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The service from Talk Talk has been horrendous and if your thinking of signing with them take my advise and go somewhere else more professional. From two landlines to no broadband for 6 months and they even tried to charge me for not providing a service ! I have now cancelled my contract which again they tried to charge me for and after multiple calls being passed from pilar to post and ok much time they agreed to waive the cancellation fee no tried to say they were doing me a faviour !!! Totally unprofessional and incompetent. I'm now going to BT and I really hope they arer better.
  • Reviewer
    Location
    Inverness
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Paying for Superfast plus extra for boost and getting 53mps not 76mps. Being charged £10.75 monthly for phone SIM previously cancelled and getting a thoroughly unhelpful and nasty toned "customer service" female telling me I'm a liar - and after spending 16 mins wait.
  • Reviewer
    Location
    Shropshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Broadband connections are fine, its just the tv box. Its sooooo slow and unresponsive at times, and the on-demand service only ever worked once for me.
    I live in an area where the web's been slow for decades, but recently BT finally got around to providing us with faster lines.
    ive had a few issues with talktalk in the past, customer service being the old problem, they contract call-centers to far away chaep labor countries imo, as the english communication 99% of the time is shockingly poor, and ultimatly frustrating as u spend ages on phone and come away feeling u got nowhere.
    They apparently cant tell me when my contract ends!! another tool they have to trap u into more fees if u do leave. That should be illegal as isnt that fraudulent ways of gaining money from customers?
    Anyway.. the new speeds my area had almost made want to swap, but the increasing costs from all providers left it all a mess. No virgin around here unfortunately, and BT ripped me off many years ago back in the dial up days, so i refuse to ever go back to them directly.
    SO i just went easy option & stayed with talktalk.
    The endless letters thro door about tv i didnt want really annoyed me too, and each time on phone they would try to sell me the stuff, eventually i fell for it and took a tv package on one of those cheap intro offers.
    Then came problems. Im not a huge fan of tv anyway, it bores me.. or my previous jobs have never allowed me to watch any regular stuff, but the on demand seemed ok to have. BUT..
    The remote control or the box's receiver is sooo slow u end up pressing buttons 3 or 4 times thinking 'did i press it properly', then after 5secs the tv changes all the things u pressed 10secs ago.. or u press 'guide', nothing happens., so u press again, nothing, press again making sure u point at the box.. then 5 secs later the guide comes & goes and comes & goes.. its almost laughable xD if i wasnt paying for this rubbish ofc... its so annoying.. Really poor technology inside that box.
    Then on demand.. well.. to use it u have to put in your postcode (presumably for the tv license we all get ripped off with) eventually i set it up and watched a movie.. great 2 or 3 quid seemed ok..
    But its never workled since.. 'cant connect to service', or currently unavailable is all i ever get..
    What the hell am i paying for? surely if they cant provide me the service they are charging me for i can leave right? lol, no.. i have to pay them if i leave early now...

    I dunno whether its our gov'mt or ofcom's lack of effort or will..or both xD but someone needs to stamp down on these companies, we all being taken for a ride.
    If a shop keeper did this to u then u'd be on his doorstep until he gave u money back.. a big company does theses things and nobody can do anything.. its wrong.
  • Reviewer
    Location
    Berkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Would advise to avoid. They delayed my installation date by over 18 days for broadband and TV (which is another week after the broadband). Support channels not helpful at all. Everyone trying to pass you on to different people so you end up repeating yourself constantly. Final someone answers you who you cant understand and when ask to explain they still don't. Even more of a kick in the teeth they state that their customers get more - that's a promise when you login. Seen none of that.
  • Reviewer
    Location
    Bearsden
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If only there was a minus button. Absolutely terrible. Add on broadband to my account, wait weeks for an engineer appointment, an its a no show. Spend 55mins on phone to talk talk for them to tell me my broadband is working and active. I explained, how can my broadband be working without a router!!! I have now to wait another 3 - 5 working days for a router. Wish id read all these bad reviews before switching! Total joke of a company!
  • Reviewer
    Location
    Cambridge
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give this 0 stars I would. I was meant to be switched over from BT over two weeks ago. All I got was a message saying there was a problem and I would be contacted if it affects my service. No phone, no internet. Surely that affects my service? I took various rounds of chats and phone calls with strong foreign accents a tthe other end that were almost not understandable, to be told that they would now raise an order with an engineer. The complaints section is applying minimum level of interest, telling me first there was a problem with the underground cable (Openreach however have no fault logged), and then that they need some equipment from Openreach and it would take time. Now at day 17 being totally cut off. I guess I will change to another provider since I had no service! Would never touch them again.
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID!!!!so when I was looking for a new broadband last year talk talk was advertised 75pound vouchers if you are doing a contract with them I was so tempted and the broadband seems cheap as well...then I made a contract but I didn't receive the voucher because I am new costumer ..but after then I noticed the cheap broadband speed is so slow so I had to make a change what cost me 50pound just a new fiber router plus 5pound /month....the internet speed is a bit faster now but it is not perfect I called them and I told definitely something wrong and the women said yes the test show her it is really not right something with the speed.and she told me:I have to fix it I was like WHAT????or her can send an engineer for 50pound I was like again WHAT????i just left it all.i can't wait till this contract end I pay now 26pound a month and I paid for a virgin before 27 and I have never had a problem with them.before you choose think about
  • Reviewer
    Location
    Yeovil
    Reviewing
    TalkTalk
    Date
    Comments
    Very bad. They are offering fibre optic broadband but the average speed is 11. Waste of money.
  • Reviewer
    Location
    Birmingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give none I would. Out of all broadbands please safe yourself the stress and go elsewhere virgin media, sky , BT anything else.

    Because my experience with them is a joke. To no WiFi connection slowest broadband ever, worse than student accommodation and there’s multiple students 100s sharing that WiFi company and this WiFi is struggling to reach my bed room from my kitchen. Ridiculous. Then you call the company rudest staff was told what do you want me to do about it. It’s your fault you got charged a fee....we don’t control the speed of the WiFi. Let run a test. That does nothing. Only good thing was one lady who understood and waived a fee for me as she understood how ridiculous the amount was. But overall a total disgrace.
  • Reviewer
    Location
    Chesterfield, Derbyshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling service! Complained numerous times about Business Broadband dropping out for hours most days, causing major issues, they did not want to deal with issue even though showing less than 1MB! in the end they said they could look at putting new line in but wanted to charge us. Moved to Plus Net and when installing picked up a problem that was to do with connections at the box, which they should have sorted. Will never go back to them or Recommend them to anyone.
  • Reviewer
    Location
    lancs
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    Comments
    speaking with Barbara to day was good she sorted me out and was very clear to all the questions i need to know i was sorry i lost her feed back as i have another appoinment
  • Reviewer
    Location
    Warwickshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling company.
    We have had ongoing problems for 6 months, with both our broadband and landline. We keep having a call divert added to our line, that we haven't asked for, and the call divert is to a number we have never heard of, so we haven't been getting vital calls. Broadband is useless. Slow speed and intermittent faults.
    The worst is the TalkTalk staff. Philippine call centres with staff whose grasp of english is so poor that are not capable of understanding what you are saying. They lie repeatedly, make promise and appointments that are never kept. After months of problems I have finally got to speak to an English CEO manager, Linda Davidson, who was so unbelievably rude, patronising and aggressive, you would have thought I as in the wrong for daring to complain about all the issues we are having. Obviously a rising star in the TalkTalk Sales Prevention team. Like other reviewers,my advice is just save your time and effort and pay the extra few pounds, and AVOID THIS COMPANY LIKE THE PLAGUE.
    One star is high a rating for this company.
  • Reviewer
    Location
    South Wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Went to Currys as we wanted to change broadband provider,Talk Talk was recommended WHAT A LOAD OF RUBBISH!!!!!

    Rang up to complain and internet was intermittent was told that if I had a probelem would need to ring them and let them know, if I did this I would be on the phone every day you can guarantee theft every morning and evening the broadband will not be available

    Gave them a poor review, had a call from them to discuss at the time my husband was ill in hospital pointed this out to them and advised I did not have time to mess around shutting the router off as needed to get to the hospital and to just get it fixed, they then said to me have a good evening. The joys of dealing with Indian call centres

    DO NOT TOUCH THIS RUBBISH COMPANY
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Bad connection is an ongoing issue. They did not fix the problem after the it has been reported. They seems ignore what you reported in the call, until you escallate the problem to the higher level.
    When you ask for compensation, they will explain that compensation will not be paid until the prolem has benn solved completely. This means that if the problem remains you still have to stay with the company until the end of the contract to avoid any early leaving fee.

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