7,010 Customer Reviews over 701 pages
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- Location
- HASTINGS
- Reviewing
- TalkTalk
- Date
- 2023-05-28
- Comments
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Literally the WORST company I have ever had the misfortune to use. Call centre is in India or somewhere, customer service is appalling. I have had little to no Internet for the past 6 months, they finally acknowledged my legal right to cancel as they refused to send an engineer out and had well gone over the 30 days they have to rectify any issues. After 3 and a half hours of being onthe phone, speaking to 4 different managers they finally acknowledged my right to cancel FREE OF CHARGE, I had to consistently repeat myself for over 3 hours, saying I have a legal right to cancel for them to finally crack and let me cancel. My service is on until 12th June (even though they said 10th on phone), but Internet has cut out yet again. Honestly I would advise EVERYONE TO AVOID AT ALL COSTS! THEY WILL NOT LISTEN, THEY DO NOT CARE, YOU WILL HAVE NO INTERNET... AT BEST YOU WILL HAVE AN UNRELIABLE CONNECTION! what annoys me most is if I was an elderly person or not as strong willed I would have just accepted and paid their £75 engineer visit (after 6 months of refusing to send me an engineer) and £80+ cancellation fee.. turns out they waived all costs because they have known the whole time they have been charging me for something that had not been fit for purpose. I don't know how this company is still in operation. Scam artists. AVOID AVOID AVOID!!!
- Location
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- Location
- Essex
- Reviewing
- TalkTalk
- Date
- 2023-05-26
- Comments
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Website doesn't work properly. Can't log on to account. Site only works with Microsoft browser. This suggests collecting information it shouldn't be collecting.
- Location
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- Location
- worcester
- Reviewing
- TalkTalk
- Date
- 2023-05-24
- Comments
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Terrible customer service. Despite spending hours on the phone Talk talk were incapable of a simple upgrade to our broadband contract. As a consequence l had to seek an alternative provider.
- Location
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- Location
- Worcester
- Reviewing
- TalkTalk
- Date
- 2023-05-24
- Comments
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Absolute shambles of customer service. Have spent over 2 hours speaking to Talk Talk to upgrade my broadband, as my current deal coming to an end. They have twice placed an order and booked an engineer visit, only to turn round and say the order has not been placed (even though they emailed contract to me!) Needless to say we are changing provider.
- Location
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- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2023-05-23
- Comments
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Terrible service and internet quality. After being a customer for 3 years I called to cancel my account with Talk Talk but was told by two separate reps that my contract still had over a year left on it.
They were doing best to sell me other products and after talking frankly with them, they checked my t&c’s and were able to cancel within 5 days with no fees.
Do not get internet with Talk Talk.
- Location
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- Location
- United Kingdom
- Reviewing
- TalkTalk
- Date
- 2023-05-23
- Comments
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Only Two Months left Get Rid of This **** Broadband Our Contract Finishes soon Nobody Apply to Talk Talk Their Broadband is Slower than a Hearse Bad Service They Just dont want to know Glad to be getting Rid of Talk Talk
- Location
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- Location
- York
- Reviewing
- TalkTalk
- Date
- 2023-05-22
- Comments
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If l could do 0 l would, had no phone for a week with no resolution. Makes it worst my internet went off, and after 4 hours of phone calls. All got asked was the same questions with no resolve, if l wasn't in contract with them l would leave. Avoid at all cost, it will cost you more time and money, than you will have the pleasure of there services.
- Location
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- Location
- Suffolk
- Reviewing
- TalkTalk
- Date
- 2023-05-22
- Comments
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No idea how broadband speed is because I had to cancel from the offset!!
re-arranged schedule to wait in for a setup engineer. All welcome email arrived & no contact at all to say there was a problem- then see in account their system rejected my order- for no reason, without prior info!!! Grr
The chat BOT can’t explain why- I stay on crsp-chat over 1/2 hour, then complaint BOT anotger 1/2 hour- still no reasonable explanation or suitable apology or solution.
Cancelled immediately- bad customer service from the start can only be a bad sign fir future service.
Bad bad experience- Total waste of my time & energy
- Location
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- Location
- Newton abbot
- Reviewing
- TalkTalk
- Date
- 2023-05-18
- Comments
-
Utter nightmare 9 times in 2 years bill was wrong £10 to much almost impossible to contact when finally get through promised it will never happen again what a joke !
- Location
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- Location
- Tunbridge Wells
- Reviewing
- TalkTalk
- Date
- 2023-05-18
- Comments
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Never use this company.
The day the engineer was due to arrive and setup the internet the appointment was moved by 25 days. TalkTalk couldn't even say why. They didn't manage to get an earlier date. I moved to Zen (who are great!) they got a new engineer within the week.
I therefore cancelled TalkTalk within the cool off and that's when the real trouble began.
I called to cancel, they said that it had been done and within 2-3 working days I'd receive a confirmation email. No email came. A bill came. I called again, they said sorry and said my account was now cancelled. A few weeks later another bill and this time the threat to affect my credit score. I called again, they said there was no record of me cancelling. It was at this point I made them aware I'd recorded the call with the rep and told them the date of the call, they then changed their stance and said there was a record of me cancelling...and they would now make sure it happened.
This has been going on for over a month and my account is still not cancelled. I never even had an engineer come out. Never used the internet. Cancelled three times now and I'm being threatened with my credit score being affected.
Never use this company. Zen are fantastic. Go there.
- Location
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