TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.6 stars
  • Customer Service
    2.6 stars
  • Speed
    2.5 stars
  • Reliability
    2.6 stars

Based on 1691 customer ratings since 2021-09-29 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,654 Customer Reviews over 167 pages

  • Reviewer
    Location
    crouch end
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I had no problems with the set-up. I had no problem with the overall service. What I have a huge problem with is the awful customer service. I can't understand half of what they are saying. Accuse me of being racist but I simply cannot understand a thick Indian accent. That's the first problem. Secondly, I called on numerous occasions and every sinlge bit of information I got contradicted what someone said on the last call. No one seems to understand anything I am saying. Even the basics are not understood by them. I simply wanted to know whether my bill is for a month in advance or the previous month. 2 calls and 2 opposite answers. Trying to charge me mony after my account has shut down saying they will re-imburse it on the final bill. Just don't trust them. Spent 2 hours trying also to change the account to a different account holder. They just were clueless. called 3 different people with 3 different answers. An absolute joke
  • Reviewer
    Location
    Southampton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Terrible service will not renew contract. Gave reported them to trading standards for selling me a hassle free upgrade and then charging me for a router that should have been free.
  • Reviewer
    Location
    grays essex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Was.oK. with this company since they took over tiskali. Up until this month. We took out a new contract when they changed all the prices around Christmas time . This month we have an email to tell us that the overall package price had increased and all the 0845 numbers and 0708 numbers that were free as part of the package,
    now cost us full price, Now we are told we have to pay the increased rental along with these extra costs . Confirmed with talktalk that they had broken their contract agreement , as I notice they have with many reviewers. Because of this it was confirmed that yes we could cancel and move to a another broadband supplier free of charge. We are now looking into this with Plusnet seeming to be the preferred option. I suggest that others with changes to their contract do the same and if they wont let you go to OFCOM for assistance. Good luck don't let them win.
  • Reviewer
    Location
    Derby
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Never again!!!!! After termination of the contract, cancel everything that they put together with the internet! Pay for what not to use even inactive.
  • Reviewer
    Location
    Cumbria
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Just had a conversation with Customer service about my speeds. Nothing wrong with the line speed, always constant and good for copper cable. I asked Talktalk to tell me why the system slowed down during certain parts of the day. They tell me this is normal and can be expected. Something to do with the load on the servers etc. or so they say. The point I made was that there would be no point in me paying for fibre as the servers were a problem and not the connection. I was told that fibre was totally different and I wouldn't have this problem. I asked them to explain to me how it would be different as it was a server problem. I don't have an answer so that is good customer service. Maybe if Talktalk reads this they could give me an explanation.
  • Reviewer
    Location
    Fife
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Never get anywhere near the 35Mb speed that they claim is available.
  • Reviewer
    Location
    Lancaster
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    For 7 years I was a TalkTalk customer until the infamous cyber attack! When I rang TT to complain, they hung up the phone on me! I vowed NEVER to return! Recently, I decided to give TT another chance! What a huge mistake! TalkTalk failed to inform my existing supplier that my broadband was switching. Consequently, I was charged a £30 cease charge! TT said it was my fault, as I didn't cancel my existing service, even though the switching process is "Gaining Provider Led", meaning TT do all the leg work. I spent HOURS on the phone sorting out TT's mess! A complaints manager stated that TT do not cancel the existing service! TalkTalk's sheer incompetence is staggering! Previously, my phone and broadband would go dead on the stroke of midnight! This time my broadband drops out at the same time each day! Bitterly regretting my decision to switch back to these jokers! TT refuse to acknowledge THEIR mistakes! They refuse to compensate me! Are ALL broadband companies out to make people's lives difficult? BEWARE TALKTALK'S LEGENDARY incompetence AND RUBBISH SERVICE!!!! I am so angry with TalkTalk!!!
  • Reviewer
    Location
    Dorchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I set up direct debits. They didn't take the payment and sent threatening emails. My daughter contacted for me - held on phone for 45 minutes. We paid manually and double checked the direct debit was set up. They didn't take second payment and cut me off. I am 83. I didn't know how to sort it out. I had to wait for my daughter to visit again. We paid manually again. They promise the direct debit will work. I am very worried they will cut me off again.
  • Reviewer
    Location
    Martock, Somerset
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Almost 2 months after being referred to the chief executives office (because of my email failing and myaccount lockout) I am still left without email. Talk talk engineers seem quite unable to fix this. I am about to leave when, having given up, talk talk have agreed to remove any cancellation charges.
  • Reviewer
    Location
    Bucks
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Constantly looses speed ,fluctuates badly one minute speed where it should be the next 90% loss in speed , terrible if your a gamer who downloads new games they take ages , WiFi on the huawei 633 box bad sometimes aswell
  • Reviewer
    Location
    AYLESBURY
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Cancelling my service after my contract had ended was a nightmare. I've been forced to pay for over an extra month after I wanted to close my account.

    Even finding the information about cancellation was difficult enough, then rather than simply pressing a button on my account, I had to spend ages on hold before finally getting through to someone who could cancel the account.

    I had to do this twice because the first time it wasn't actioned. Then I received ANOTHER bill for another whole month totalling a month and a half being paid for when I wasn't even using their service.

    They told me I'd be refunded the extra half month, but I have to contact them to ask for it back (even more needless hoops to jump through) in over a months time.

    Talktalk think you have nothing better to do than constantly chase them when you want to ko longer be their customer, giving them the cancellation to squeeze every last penny out of you.

    If you want to use their service, you may as well just put up with them forever because they won't make leaving them easy or fair.

    The customer service rep became irate with me when I asked how I could leave feedback on their cancellation policy and could only give me a postal address telling me "no we don't have an email".

    An Internet company...doesn't have an email for customer feedback?!

    Of course they don't, that would make improving their service too easy.
  • Reviewer
    Location
    Truro, Cornwall
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Shocking customer service, if you are reading this aviod Talk talk at all costs.
  • Reviewer
    Location
    Bath
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Reasonable fibre broadband, but absolutely shocking customer support and technical service. Every single time you ring them you get a completely different answer. You wait in for appointments that haven't been booked. You don't get callbacks. Their customer support is an absolute mess.
  • Reviewer
    Location
    Northern Ireland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    When I first got talk talk line rental installed they were great, this was four years ago however I moved home recently and as I wasn't moving straight into my new house I requested my account to b put on hold til I had my own house again, this was a few month. When I rung up to have in reinstalled I was offered a cheaper papackage and as I'd have to to be saving money for other household item I accepted, but only after making sure there were no extra charges. I repeatedly asked the woman on the phone this and she stated that they was no extra charges and that my monthly bill would be £25 per month. My go live date wasn't til a fortnight later and then...my first bill arrived. £175!!!! I rang the straight away and they wer tryin to bill me for one of the months my account was on hold, they were charging me £50 for downgrading my package, another £50 for some box that I've still NOT rreceived and my fist two months bills because apparently we pay a month in advanced which I was never told about either. All this was after I was reassured that there would be no extra charges. When I rang their customer services I was passed to many different departments n put on hold for hours before I actually got someone decent who could understand me on the phone(I'm not racist, I myself am mixed race) I managed to get £50 off the bill but then I was advised a manager would return my call to sort out the rest.. This was over two months ago and I'm still waiting.. I rang every day for a week n spoke to numerous customer service agents that played dumb.. This company is awful and I high recommend finding a different one!!!!
  • Reviewer
    Location
    Scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    My issue isn't entirely with the Broadband itself, just the effort it takes to get it. From the start the salesperson over the phone assured me that the Fibre Large with Plus TV, Broadband and Phone was the only way to get only Broadband and that the phone and TV box are just included. After months of arguing over the useless customer service system, I finally got round to getting the Fibre Large SimplyBroadband. Now, they have charged me £200 for the TV box as it hasn't reached them in time, even though they did confirm that it was in transit to them, so not my fault in any delay in it reaching them. Been one of the most frustrating experiences of my life.
  • Reviewer
    Location
    Derby, UK
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Can customer service really be as bad as this? I have complained many times but sick joke comes to mind.
    I don't know where to start. On a daily basis the system works well and to be fair its reliable.
    However they offered a free sim card. Perhaps 10 phone calls later, many hours on the phone, every excuse in the world that my account was in arrears (it cant be the bill is DD) even "you have failed the credit check" what utter rubbish. They lie and lie again. Eventually an English voice came on the phone - I almost fainted. Order placed in 3 minutes - but it never arrived. Now the order was not actually placed. Here we go again. The very second the contract is over I will dump them without hesitation. Utter and total shambles of a company. Surely there are laws against this total rubbish.
  • Reviewer
    Location
    Oadby
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Although the internet may be fast, the customer service isn’t up to par. I’ve had to wait 2 weeks for someone to simply come out and activate my master telephone socket, which is a 5 minute job. I’ve then had to spend over £30 on mobile data just so that I can stay connected until someone eventually comes and activates this socket. Nobody should have to wait 2 weeks for a simple switch to be flipped. Should be quicker than this since TalkTalk are a popular broadband service, pick it up TalkTalk.
  • Reviewer
    Location
    Earth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    Comments
    The quality of the talk talk connection was disturbingly low and rarely fast. It surprised me at first until this became a habit. Not at all acceptable and not worth of my money. At least when I had sky it was faster. What a disappointment talktalk. There are many times where I wonder about my contract with you guys and I have now came to the conclusion that talktalk’s overall programe is ****. I am embarrassed to say that I have talktalk contract. Disgraceful and I am clearly disappointed with the effort to change this situation.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Don't sign up with talk talk as they fob people off with a good deal then don't give you want it says.
  • Reviewer
    Location
    london
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    letter sent to talktalk:-

    We had a fix term contract for 12months. This was arranged by you, whom unsolicited, contacted me to stay with your company after I had cancelled and left, due to cost increase. Your sales pitch was;-

    ''if we give you this fix term cost would you come back''

    Several months into this agreement, you reneged on in, giving one month notice to increase the cost again. I immediately gave one months notice of termination by emails below, due to your breach of trust and agreement. Then followed this up with a second email on 02 December 2014. The service therefore was cancelled on the 18 December 2014.

    You continue to send out bills for after that date, as if I had not cancelled the service. Further to add pain to the injury think I am going to acquiesce to some early termination clause!

    Why are you acting in such an unprofessional manner?
  • Reviewer
    Location
    Birmingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    They are very bad at retaining customers with false sense of speeds and reliability. I never once had the speed i signed up for had less than half and they still had cheek to give me a penalty charge before leaving. Pathetic
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Attempted to upgrade my otherwise decent package for a black friday deal. After five days of nothing happening, I asked what was going on. I was then told by one person that the order had been 'partially' cancelled. The next person told me that the upgrade had taken place days ago, despite there being no difference in service. In then took two hours to rollback the order so as to be able to go with a different provider. Dreadful customer service.
  • Reviewer
    Location
    Leeds
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I endeded my contract when I left York in November - I gave TT plenty of warning by phone and email. They did not acknowledge these. I keep getting demmands for rental payments. I emailed TT several times - THEY NEVER RESPOND EXCEPT TO SEND ANOTHER BILL. I am in despair as they refuse to answer any of my emails.Is my credit rating being damaged?
  • Reviewer
    Location
    birmingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Talktalk is the worst company i have EVER dealt with i was two days late to ring up about cancelling an account at a house that i no longer live at and i now have to pay untill august which is disgraceful and on top of that i demanded that the line was blocked and that the internet or phone could not be used as i DONT live there anymore but it hasnt and im getting charged for other people to use my account even though i have asked it to be blocked. Opening a new account with you was the worst experience possible i ordered my new internet deal only to find you hadnt actually sent it out you cancelled it but wasnt told about it you made me miss the lovetoshop voucher deal and i had to wait THREE weeks for yout lousy internet to be installed and the worst part was having to arrange it over the phone with your customer service on my mobile because your too incompetent to install a landline costing me £68 to talk to an entire customer service team which cant understand english!!! I was finally given 30 credit and then asked to arrange it all myself having to ring up again and speak to the most incompetent manager ive ever spoken to in my life repeat catchphrases obviously read of a script because he didnt have a good enough grasp of english to reposnd to me .... again costing me a bloody fortune, so im stuck with this pathetic company now paying for TWO accounts and the only way for me to sort it out is to ring up which will in no doubt cost me about £68 quid. AWFUL COMPANY
  • Reviewer
    Location
    Beaumaris
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Though the broadband works well here the customer service is a nightmare. If you have any issues be prepared to waste hours. I originally rang them which was painful. I then went to using the chat feature but that seems to have got worse an worse. Spent two hours just trying to get one answer which in the end was a one liner! And once you want to leave you better book a day off work!!!!
  • Reviewer
    Location
    Leicester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Broadband is okay but didn't provide voucher promised when ordering and customer service is poor - would you believe that an broadband supplier hasn't go an email address for complaints?!? As per Mike in the Philipino call centre?!?
  • Reviewer
    Location
    cardiff
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    this is the most shocking services i have ever had from broadband company i had 2 appotment with the engineers so i booked of work using my holidays and no show or text/email/phone so what a waste of my holidays and there still trying to charge me for my old address when i moved £200 but yet i was told on the phone i was still in the cool down period so no charge. i got a second broadband serice Virgin Media and tbh much better customer service and broadband if i was you before you think of signing a contract with talk talk rethink and have a look at all diffrent reviews from diffrent website and you will see my point why one option is better than the other.

    many thanks alan :)
  • Reviewer
    Location
    mexborough
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Was told 2 years ago getting fibre in area still not arrived. Customer service says slow speed (average 6mb due to distance from exchange
  • Reviewer
    Location
    Maerdy
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    Been with talk talk for 6 months, I've had to ring them at the end of each month spending hours on the phone trying to sort out the confusion with payment dates,they have disconnected my internet a number of times and they have charged me late payments fees without notifying me. NIGHTMARE!!
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Simply appalling. I have a Talktalk account, a bundle of broadband, landline & mobile. My situation is that I left the address of the landline, effective 21 June, moving in with family at a different UK address which already has landline & broadband provision. I still need mobile access. I am renting out my property & I'm currently in Europe on holiday.
    Because I had previously used my current personal email address when I had previously had a Talktalk account, when setting up my new account, I was forced to use a work email address when I rejoined Talktalk. I now no longer have access to this email address as I have since left that job. Talktalk will not allow me to change the email address to my personal email address, due to the address' previous use. This email address needs to be changed.

    On 20th of June I called TalkTalk & spoke to an operative. I can't remember his name; let's call him Barry Chuckle. I explained all of the above & was told that I would have to talk to a different department. He put me through, I held for 45 minutes, the call was answered & immediately cut off. Tsk.

    I called back immediately, this time, speaking to, let's say Paul Chuckle. He explained that more than one day's notice was required to end the landline & broadband contracts, which I accept. I expressed my concern that my tenant could run up charges on my account. Paul explained that a "block" could be put on outbound calls. I requested that this be done, effective 6am the following morning, as that was when I was departing to catch a ferry to France. Paul explained that this action couldn't be requested in advance, but that I should call back before I set off; I assured him I'd do this. I stressed that, as I'd be travelling extensively in Europe I needed all of my current mobile plan provisions to continue - ie data & ability to make calls.

    Day 3. By this time it is evident that I have no data roaming, lack of access to my phone's satnav contributing to a 2-hour navigation error. I phoned again, speaking to Mr Bean this time, requesting once more that mobile data should not be disabled. I was told that it could be enabled, but this would take up to 48 hours, & when I expressed disappointment, I was told I should have called 2 days previously - I pointed out that I had asked for this 2 days previously. Thankfully, data "switched on" later that same day.

    A couple of weeks on & I reach my data limits & cap. A text tells me I can reactivate by phone or online. I try by phone - "phone not registered on network", presumably due to the disabling. I try online - "account cannot be accessed from your location". How then do I reactivate my account until I return to the UK?
    After repeated promises that I would receive a call back in 3-5 days, a call arrived after a month, but the agent hung up on me. I called back to cancel my account; the agent hung up on me.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Worst customer service I have ever encountered. You can spend over an hour a day either on chat or calls and get no where .. false promises continually that someone will call me to discuss … lies never called then got the nerve to put on my record that they called twice .. shameless . Avoid at all costs
  • Reviewer
    Location
    west sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    dreadful customer services if you have a complaint your on the phone for hours nobody seems to know what their saying just bogg you off with a load of rubbish so i was happy to pay to end contract early
  • Reviewer
    Location
    Birmingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have been recieving calls from different people looking for a place called priory. I decided to call talk talk to let them know that my number was registered by some company and have been recieving calls from people looking for it. The person i spoke to did not seem to understand what i was talking about and spent a few minutes resolving the issue. He then spent the rest of the call trying to sell me other talk talk products and right now i still do not know if my issue was ressolved or not. Worst customer service i have dealt with especially from a company as big as talk talk. Not acceptable.
  • Reviewer
    Location
    Sunbury on Thames
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    Im really disapointed with talk talk after 5 years, I dont know how much time i spend writing and calling talk talk. Before moving to a new house in the middle of May this year I called 3 weeks before moving date to make sure I will get an Ethernet as soon as possible, Cos of the someones mistakes Unfortunatly, my order didnt go through, Even I spend 40 min on the phone and agreed to all terms. After send 2 complaints, I was told that complain departament is closing the case, no oone offer me anything as apologies,so after a month being in a new place, no Ethernet still got charge 29.95.am sorry but is a joke, paying for something I dont use, and finally Yesterday from 1 to 6pm i was expecting engineer to set up the fast fibre, and no one came, I lost a day from my work, money and time, Cant watch my tv series, my son Cant watch Cartoons and I Cant stream my sports, Im angry, pissed off, and when I think someone from talk talk will call me again, I just dont want to answer my phone Cos its a waste of time, no one even bother to give me a call and say when they will come to do the set up again. I really would like to cancel my talk talk and swap for other company, cos thats not the way Yoh should treat people, specially when they pay. Worst customer service ever, i will make sure I wont recommend talk talk to any one, any where
  • Reviewer
    Location
    Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Was all set up and working for a year. Then had an issue with the router and can setup port forwarding to my website that makes money from product sales. spent several hours researching into help on this, Looking into firmware solutions, port forwarding guides from 2020 ect. after hours wasted i then contacted them, only to find a idiot and the other end who literally C&P'd pre-scripted answers to me about how they wont explain anything about port forwarding. This is tech support i was speaking with. They wont even touch topic on port forwarding. Then the chap thought he would blame port forwarding concept to be the fault, not the router. What a stupid POS. clearly it was the router when it worked fine last year. They have no clue and are the WORST ISP I've ever known. God knows what leaving is going to be like. one final note as i literally wasted my time with these pricks - they will only pass on out of date guide and then continue to use C&P repeating the same crap until you leave. Its awful and I've never Ever dealt with Customer service this bad. STAY AWAY IF YOU WANT WHATS GOOD FOR YOU.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Very satisfied with tv and phone package. Broadband is rubbish upgraded eight months ago to their super fast broadband. Wish i had not. About approx 20 calls me to them only 2 calls from them to me.
    Speed averaging 45 mbps. 5 engineers out all told me it the router. In no way did talk talk tell me i could cancel my contract if they could not fix my speeds. Lived with it eight months awaiting january 2017 till contract ends. Now after 8 months of terrible speeds buffering engineers calls texts e mails. They now tell me i can cancel my cobtract as they cannot fix it.
    So i got dodgy broadband and now told only thing to do is cancel my contract and go elswhere. Nice one talk talk.
    So i am doing this.
    Pity cause other services brilliant.
    You just lost £100 per month of my money.
  • Reviewer
    Location
    Shipley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Poor customer service, lines often engaged so can't even get through to complaints department and although they offer to 'phone you within 24 hours do not.
    Using their webmail a joke as frequently not accessible due to talktalk difficulies or 'planned maintenance' which lasts for hours. Looking forward to end of contract so can leave company
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The customer service was appalling. The one
    Time that I had to contact them due to
    Their error I found the customer service,
    Unprofessional , not understanding, and did not
    Grasp the reason for my call.
    Very disappointing because the actual connection
    Of the broad band was great. A great shame I
    Would suggest that they allow you to speak to
    A professional an English speaking person
    If you have a complaint to resolve. Nothing
    About overseas contracts but this does not
    Work for talk talk. Overall satisfaction is zero
    Not the above as your web page will not allow amend
  • Reviewer
    Location
    Staines
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Broadband speed is terrible, never had any issue like this with sky, watching video clips, youtube, facebook, etc, is so slow and keeps buffering every few seconds throughout, very annoying!
  • Reviewer
    Location
    United Kingdom
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    I have been with TalkTalk for the last two years and in that time I have experienced some appalling customer services from their team but nothing which comes close to the completely unprofessional disaster that I experienced today.

    In total I spent approx. 56 minutes on the telephone attempting to negotiate a new contract with this company. I was passed through three different advisors, all of whom offered me the earth moon and stars to prevent me from leaving before being transferred to a further third advisor in India who abruptly went through the standard identification procedure and listened to the reason for my call, (the previous advisor never bothers to inform the next of the reasons for the transfer) before placing me on hold in such a way which allowed me to hear the conversation in the call centre.

    For the next twenty minutes (until I finally felt too appalled to continue listening) I heard the advisor laugh and joke with her colleagues without ever coming back to me. When I called back after having calmed myself down I was informed that everything I had been told by all three previous advisors had been incorrect and I could effectively take the price or leave it.

    Needless to say I am now with EE who are actually must cheaper. In a nutshell I will just say this. They have the worst customer service of any company I have ever encountered and before you think about signing up to them, think again. It is truly not worth the hours of being placed on hold to India only to be treated in a disgraceful and unprofessional manner. No amount of savings are worth the hassle.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.