TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 2187 customer ratings since 2021-05-17 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,513 Customer Reviews over 163 pages

  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    Horrible!

    I've been with TalkTalk for about 2 years which was a horrible experience. They charged me from my account as always without any problems, the next day after the internet wasn't working so I called TT customer service for about 6 times. They all were saying different things, leaving my confused. One man told me to unscrew the socket while i was on the phone to him! I strongly believed the socket had nothing to do with the issue as it was completely fine and it would not fix the problem.I refused to touch the socket and asked for service to come and what I heard is that it will be chargeable and only after Christmas! Im I paying for nothing? Ridiculous.I got really angry as this was not the first time I've been having issues with TT. This problem occured few times a year.TT now left me with no internet for Christmas time + taking money off my account for nothing.I canceled my account and now moved to a different broadband company. Never again TT!
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm so angry for myself for not doing proper research before getting a broadband. The TalkTalk is absolutely terrible company.
    Waited really long time for their engineers to come and for the first appointment nobody appeared, so i took a day off a work for nothing, then i had to set a new appointment and wait another month for them to come, second time they finally appeared, and even though the internet speed is absolutely slow, mostly not even 2Mbps, i thought that everything is ok, finally i had at least the internet. for the first month i was charged normally, second month i was charged over 80 pounds !!! and guess for what! for the missed appointment. even though i wrote them right away that day, that the engineer hasn't come, and they wrote back, that they are sorry and the engineer was near the property and the property looked like no one was in. ?!!! why to buzz right? just look at the windows and if there are no curtains go home... well that's their perfect service! not even that cheap if they will fine you for their own mistakes.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Never have I been treated like such scum in my life! DO NOT USE. LIARS, CON ARTISTS DAYLIGHT ROBBERY!

    Signed up to broadband, no problems. Got my youview box, speed a little slow but I am end of the line so accepted this. Still worked and things were fine. Contract is drawing to a close, I say I want to leave and go to BT fibre, they convince me to stay. Offer to match BT price and give an extra discount and a new box. We are convinced. Suddenly we have no internet and when I call them they say 'your a fibre customer now' but I haven't had the fibre router yet and why not... Cos I only agreed to the contract 45 minutes ago! They say I upgraded. I say I opted to open a new contract t end of original.

    Anyway, 1 month on and still no you view box as random charges on my account.... They are refusing to give me the box as I had one on my precious contract! They have added numerous engineer charges for installing my fibre modem (which I don't need) and someone coming to fix the line.... How is that my fault? Plus they changed tr appointment twice but charged me both!!
    I am pregnant and after my most recent call I felt so ill and weak I actually attended my maternity day centre for monitoring as my blood pressure was so high from all the BULLS@%T you ensure on the phone to INDIA!! I am london, I don't want to speak to someone in India who assures me my line is fine cos his computer says so but the man standing in my front garden looking at the green box is showing me the part that is wrongly connected!!

    Just the WORST I have ever encountered! I can't wait to leave them. I would happily pay 3times the money to a company worth dealing with instead of these robbing bar stewards!
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They should be banned, they are legal scammers. Don't waste your time and money on TalkTalk **** services.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Never again in my life i will use Talk Talk. Cant give negative stars unfortunately. They charge £19 for a rejected card payment! Slow broadband and thy changed the deal I had,rising the charge although they assured me they wouldn't do that!!! NEVER TAKE ANY CONTRACT with TALK TALK!!!!!'
  • Reviewer
    Location
    Southampton
    Reviewing
    TalkTalk
    Date
    Comments
    WORST EVER!!!
    DON'T EVEN THINK OF USING TALK TALK WASTE OF MONEY AND TIME VERY SLOW SPEED
    NEVER AGAIN
  • Reviewer
    Location
    North London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Total disaster!
    Signed up for a broadband service - never got connected, but now cannot cancel it either (already called them, wrote an e-mail, tried the online chat), still keep receiving emails and letters via post that they are working hard to get me connected.
    Nothing works at Talktalk!!!
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible broadband and terrible customer service. Broadband cut outs all the time, and when I came to cancel i was given incorrect information and had to ring 3 times to get it cancelled. Appalling service all round. Do not be tempted by cheap deals!
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst service provided ever!
    Problems started right at the begining with engineer not coming, then receiving a call of a customer support member who couldn't speak english at all. Slowliest speed ever, getting disconected often...
    Customer support is soooo poor, no one can speak english, no one actually helps, basically treating their customers like a trash. To sign months contract is much worse than getting a contract with demon!
    The only good thing - router delivered in time and in nice package... but router itself is problematic, having problems with giving unused ip addresses.... i just still wonder how these guys were able to get more than 1 and a half star, as the company doesn't deserve more than one star for sure.
    It's not even that cheap, if i would have another choice to choose, i would rather paid like 5pounds more and getting much better broadband than the one from talk talk.
    I'm just counting days till the contract end, as i want to flee from them right away! If you haven't signed the contract yet, DON'T do the biggest mistake in your life as there is really high probability that you will regret a tons after!
  • Reviewer
    Location
    Newcastle upon Tyne
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not really sure what I am paying for with Talk Talk except for high blood pressure and a little black box that plugs into my wall. After 3 hours of phone calls over 2 weeks I still have no broadband. Whenever I call to complain I am told to "wait 72 hours and call again". Not sure why I have given them one star for broadband as I don't have any! I tried cancelling my contract as they seem to be unable to provide me with anything and they said that will be £230. I am struggling to decide whether to carry on paying for a service I am not receiving or whether to pay their ridiculous fees for cancelling the contract. Seriously, do not sign up to Talk Talk.
  • Reviewer
    Location
    Eastham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    WARNING
    Absolutley awful!!!
    Broadband speeds of 0.1mbps!
    I've been with Talktalk for almost a year and have been reporting problems ever since I joined.
    4 times they sent out an engineer to locate the problem but not fix it and then closed my case with an email to tell me the problem was sorted.
    5 times I've not been able to get to anyone on the phone and the automated system has cut me off whilst trying to follow up my problem.
    I was told people would call me and never did.
    And I've just been informed I can't get compensation because I havent called up enough within the same month to complain about this problem, after they told me to give them 30 days to fix it and cut me off even when I did try to call back. I'm tied into a 2 year contract.
    DO NOT USE.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Comments
    Shocking customer service worst broadband service. Can't speak to anyone as they talk over you and refuse to answer questions.
  • Reviewer
    Location
    Romford
    Reviewing
    TalkTalk
    Date
    Comments
    If I read before the review I never make contract whit this company ! Be careful everybody !
    They offer me 6 months half price and the charge 2 months full price !! And when I made a complain they a second months give me 10£ credit from 33.20£. When the contract 15.10£. ! Don't belive nobody !!
  • Reviewer
    Location
    Sutton
    Reviewing
    TalkTalk
    Date
    Comments
    The worst ever broadband and customer service i had. Where do i start, slow broadband, fake engineering charges £50 on the my bill, bad customer service, every call for customer service at least 2 hours waiting on phone, the engineer ever came for booked appointment time etc. My broadband didnt work but i had to pay the bill. Three time they tried to over charge me instead of £30, They sent me bill of £74. Robbing.
    It is night mare Pls don't make mistake that i made. It is waste experience i never ever had before.
  • Reviewer
    Location
    Essex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    Comments
    Worst customer service, I just came back to talk talk from sky, I left due to customer service and it's worse.

    I say back to talk talk, still waiting to be connected after taking the day off yesterday for the engineer, I was assured my number would be active by 5 and internet by midnight, 4 calls later I may or may not be connected by Wednesday.

    The customer service people are so scripted and cannot read tone in voice and respond according, they get annoyed when you are upset and saying what problems you are having, they never offer to call you back.

    I think I am going to cancel it all if it's not working by tonight, and as my t.v box has not arrived I am totally cancelling that if it's not working correctley by tonight. I can't deal with customer service again if I have problems with that too.
    And rembering last time I had a fault with the t.v I spoke to the technical people who gave me things to try , none of them worked so they could send someone, but if there was no fault found I had to pay £50? So the technical help could not help me at all, and they want to charge me £50 if an engineer could fix what the technical help can't fix.
  • Reviewer
    Location
    Burnley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Shocking service when you try to cancel with Talk Talk at the end of contract. First they don't offer a good deal when you give them the opportunity then they don't act on the original cancellation despite you saying the contract will end anyway. When you receive another bill for the next month and call them again to confirm that they have actually acted on previous instructions they then offer you a so called better deal - not!! You then have to be transferred to cancellations who then say it will take another 7 days and you have to listen to a long script read out by the operator of the T's and C's - but they try again to offer you a better deal!! Too late - you had the opportunity weeks ago when I first made it known that I want to cancel!! Only for Talk Talk to phone again days later saying that they don't to lose a customer and proceed to offer you yet another good deal!! Talk Talk - if you want to keep your customers you need to offer the deal at the time of the original cancellation and not keep trying to shut the stable door after the horse has bolted!! Offer a decent deal at the start and we can avoid all the aggravation of customer service operator spouting stuff off a script and then having to repeat ourselves on subsequent calls and having to endure further harrassing calls offering so called better deals. No wonder Talk Talk has a bad reputation!!
  • Reviewer
    Location
    Leeds
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I endeded my contract when I left York in November - I gave TT plenty of warning by phone and email. They did not acknowledge these. I keep getting demmands for rental payments. I emailed TT several times - THEY NEVER RESPOND EXCEPT TO SEND ANOTHER BILL. I am in despair as they refuse to answer any of my emails.Is my credit rating being damaged?
  • Reviewer
    Location
    Harpenden
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Our phone gave up again, it's always the on-street boxes with crumbling wiring. It took 3 hours of online chat, my husband running out of phone credit after 19 minutes of not being answered and using the neighbours' TT phone, which the robot said wasn't a TT phone. Lots of emails to Dido Harding, assurances something being done for the next two days, then a call from CEO's office from a Steven Macphail - appropriate name - who insisted the fault was in the house, despite my husband explaining why it couldn't be. Engineer called today and, hey presto, it's an external fault. Email from Macphail to say he'd had the report and it was a faulty router, which had been replaced!!!!! What? Had to call engineer who couldn't believe it - we heard him call the diagnosis in - so he had to call them again. I've sent lots of emails, asked for compensation and assurance that in future, the calls will be escalated immediately because it's always the BT wiring in one or other of the boxes. There have been 20 emails on this so far, I've set up a folder for them all. The online chat people - 6, because I kept getting kicked off - kept telling me to call a certain number; to which I replied 'how, I have no phone?' We are retired and rely on the home phone, I'm also disabled, which they know. What a useless shower they are.
  • Reviewer
    Location
    Bridgwater
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    The most appalling service I have ever received in my life, three insulation dates, and fees and still no service. No refund and transferred from one department to another for in Over two hours. With no resolution in sight, refused to cancel my order without a cancelation fee, despite the fact that they have never dispatched equipment or turned on their services! Disgraceful and repeating 'we understand, put we need to retake this money to be able to provide a new connection date' was the only solution offered, as once they took more monies they can refund previously taken monies.
  • Reviewer
    Location
    bury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    This is the most appalling company I have come across , the customer service is non exsistant 2 hours yes 2 hours to get a bill error caused by them recified .an hour on line then an hour on the phone ,I cant wait to leave.I would not reccomend this company to anyone ,
  • Reviewer
    Location
    Whitley bay
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid absolutely disgusting company who just want to take your cash and don't care whatsoever. I terminated my contract due to the 3 times they've been hacked I didn't feel my data was safe and talk talk were in breach of their contract they are now trying to charge me termination fees despite the company saying people could transfer and on top of all of that I took a tv box with them in 2014 this never worked on my tv so I cancelled it and was told sometimes the boxes aren't compatible with certain TVs the adviser told me to bin it however I didn't and 2 years later talk talk are now trying to charge me £75 because I didn't return the box which I have never used now won't take it back I've taken my issues to the ombudsman this is very stressful but talk talk just don't care demanding money I'm with talk time now and have no concerns or issues whatsoever my bill just comes out by direct debit every month and the signal is perfect unlike talk talk please don't fall foul to them a disgusting money grabbing company
  • Reviewer
    Location
    LONDON
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst company ever i had no broadband service for 3 months August September and October an engineer came out 10th October 2017 i thought it was fixed to my surprise is was not. I still had problem phone up they tested the line and said it was my router i only received my new router last week it seem fine for now. when i first had the problem in August i was told not to pay my bill wait until the 4th September i will get an email i did not receive anything so i called again and again about my bills i could see every month they added my bills all together called them put in complaints this is still going on they said they will be compensating me which they mean it goes toward you bill and i got 34.71 taken off my bill for 3 months WHAT A joke. I spoke to so many managers customer service there hopeless/I called yesterday to my surprise all of a sudden my package has gone up from 19.95 to 28.00 and i was then told it went up in September really jokers i was not notified of any changes and they still want me to pay 42 for October bill when my service came back last week NO i have been past around so much nobody could help used my phone to call nearly everyday nobody called me. Now one of the manager tried to give me a cheaper deal 25 for 18 months Hell NO Ombudsman here i come they are scammers rip offs only want your money don't care if you have no service i am so frustrated and angry. DON'T EVER GO WITH TALK TALK
  • Reviewer
    Location
    Herts
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Connection keeps dropping out, only able to communicate with customer service via texts (at your own expense)and often have to wait 30min for a reply so it takes many days and rpt need to verify who you are to speak to anyone. I've spent 2 months of communications and they continue to repeat questions and are no further to a solution
  • Reviewer
    Location
    Tooting Bec
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I signed up with TalkTalk as Virgin couldn't provide broadband at the new flat. It was supposed to go live on 7 August but when I tried to use the internet, it became clear it wasn't working. I called customer service, but despite spending over half an hour on the phone with them, the issue wasn't resolved. She said she'd need to book a BT engineer and one could come Wednesday. I said that was fine, provided it was after 5pm as I had to go to work as I couldn't work from home due to lack of broadband. She said she'd book a PM slot and the engineer would call on the day to confirm the exact time. I stressed to her it would need to be after 5pm so I was surprised when I got a call on the Wednesday at 12.45pm from the engineer saying he'd be there at 1pm. I told him I wouldn't be at home and I'd requested for after 5pm. He said BT engineers don't work after 5pm so TalkTalk shouldn't have agreed to that. I was then sent a text message saying they were working on the issue and they didn't need access. Following this, I complained to the CEO and eventually managed to speak to someone on the Thursday and she also told me access wasn't needed at this stage but if it was, when would I be available. I told her Saturday and after 5pm. She said that wouldn't be possible and I'd need to take time off work. I told her that if I were to use my holiday entitlement on something that wasn't my fault, to fix something that should have been working from day one and that was most definitely not a holiday, I would want compensation because the holiday has a monetary value. She refused that. Later that afternoon I then got a call from someone saying they needed to book an appointment with an engineer, so I asked her to reconfirm with the previous person because they'd given my inaccurate information before and they'd told me access wasn't needed. I cannot rate speed or reliability as I don't have broadband and still waiting to find out whether access is needed or not and when broadband will be up and running.
    This is by far the worst service I've ever had from a utility provider so stay well clear.
  • Reviewer
    Location
    Kingston
    Reviewing
    TalkTalk
    Date
    Comments
    Find calls to talktalk very difficult. Once waited so long for lady to come back that the line went dead. Another time phone put down deliberately or not but no call back. The departments not defined very well. Great difficulty in understanding young lady today, at one point said want to go and refresh myself ! Silent for sone time and then cameback -no explanation. Went to loyalty for better deal and they offered a higher price. Asked as moving but not too sure when as my contract is expiring soon how much will it be if I leave talktalk when I move. First told we cannot possibly tell you ! Asked somebody else and told £9 for each month left on contract. As could be over one year that sounds a lot to me and why that amount for something I am not using. Can understand paying say another month or even two but that sounds unreasonable. Also with all the background shouting,giggling and laughing when read off terms and conditions could not catch them properly so asked could they be posted or emailed, no we cannot do that. I find that a bit strange as I just want to know what I am agreeing to, I would have thought that was breaking the law surely as do not know what I am agreeing to but no interpreters and no fault of my own. Was a very difficult conversation, I was an announcer for years and you need to know how to speak so people can understand you. As so much noise she must have put her mouth right near the mouth piece and spoke louder which really distorted it and seemed a long delay to questions so kept both talking together. Ended up agreeing to everything as my third call. Don’t think about it taking 30mins to an hour. Takes best part of morning or afternoon and afterwards you need a strong drink - or two Anne,
  • Reviewer
    Location
    ROTHERHAM
    Reviewing
    TalkTalk
    Date
    Comments
    What a total waste of time, I informed talk talk my Mom had gone into 24/7 care in January and the service was no longer required and asked them to cancel. They informed me my Mom would have to ring (she is deaf by the way) however she did so and answered the security questions. On checking I find talk talk have taken a further 3 direct debit payments from her account. On ringing they tell me her phone call was cut off and the account was still in place and they cannot cancel without talking to her. She is quite ill now. DO NOT UNDER ANY CIRCUMSTANCES DEAL WITH THESE PEOPLE, THEY HAVE NO CONSIDERATION WHATSOVER, THEY SUCK
  • Reviewer
    Location
    Market Harborough
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So wish I'd read these reviews before choosing Talk Talk to provide my broadband. A truly terrible experience which caused me, as a 71 year old with poor vision, distress to the point of illness. Speed so slow it didn't register at all.
    Early exit fee bill arrived in a matter of hours - not applicable as I am within the cooling off period.
    Would give zero scores if permitted.
  • Reviewer
    Location
    Hampshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely appalling. Broadband speed slow and sporadic. Most of the time not there at all. We ended up using up all our mobile phone data to undertake the tasks we would have have done using our home internet. No resolution to problems following complaint then to add insult to injury bombarded us with phone calls and emails when we decided to go elsewhere. Final straw they’ve sent a bill with a credit on and you have to claim this yourself rather than them crediting to your account.
    Avoid this company like the plague.
  • Reviewer
    Location
    Poole Dorset
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Can't speak to an agent
    Had no broadband since installed on 16th march
    Lost 2 agents during live chat
    Numerous hours waiting for answers appalling customer service
  • Reviewer
    Location
    Daventry
    Reviewing
    TalkTalk
    Date
    Comments
    The worst service and customer service that I have ever experienced. The broadband is extremely poor. We signed a contract for 12 months which was £2.50 a month and immediately they put the price up. They are always trying to bill us for things that we haven't used. We are now at the end of our contract and are moving providers, but they are trying to charge us for the line rental that we paid for up front at the beginning of our contract. We have spoken to them on the phone numerous times, they insist that we pay for things that we haven't used, their customer service is useless as they are really unhelpful and won't make a note that we want to cancel. None of the call centres are in the UK so it's impossible to get things resolved quickly and efficiently. I can't wait to move next week.
  • Reviewer
    Location
    Warwickshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Now 6 weeks without and trying to blame Openreach. Everyone you speak to tells you a different story. No sign of ever getting a service from them again. Wish we'd stayed with Virgin. Awful.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    Worst company ever! Stay away from Talk talk talk. Even though the basic rate is low, the internet itself is very slow and unreliable. Furthermore they charged me twice with engineer costs, which were promised to be free, which made me pay £ 130 on top. FRAUDULENT COMPANY with a very bad customer service!!!
  • Reviewer
    Location
    Bradford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've been with talktalk for many years and have now given up. I do not have the time or energy to switch providers but enough is enough. The customer service is awful to say the least, the staff are so rude and are unable to speak English properly !
    They are not good value for money and over charge on many things. I started by paying £15 a month and now pay £35, wouldn't mind if the internet was fast but it is appallingly slow !
    Cannot wait till May when my contract finishes, I will be moving to a different and better provider.
    Good riddance to a bad company ! TalkTalk is the worst company ever !
  • Reviewer
    Location
    Devon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    When talk talk first entered the market, I joined,as their price was cheap, but that time they left me with no phone line for 3 months, and kept telling me the fault was my end, the fault was in fact in the outside cable! They put new cabbleing, said they would remove the old one but never did.
    As I was caring for a disabled child and needed a operational phone line, and was paying for a phone line I could not use in a emergency, I suffered so much stress, which was not helped by poor almost impossible to get hold of customer service, it took hours and a visit to the shop associated with the company to use their internal phone, for more hours. as I'd payed £40 allready and got nowhere,and ran out of money! Then they sent a engineer whilst I was miles away in said shop and said I was the problem, I had to drag my disabled child to a shop and sit there for hours, administering medication, and was not able to return home quick enough. I did receive my money back about a year or so after I got out of my contract early and having to pay for that privilege!!!!!
    Jump upto now I was searching for a cheaper broadband deal 9 months ago, I was under the impression that all the time that has passed improvements would have been made, so I took out a new contract, initially i was not provided with the voucher incentive and had to chase that! Then they changed the package I had within 6 months, billed me irregurly put data package on my bill, but it then took four hours, talking with their chat and being on hold for a hour only to be cut off by their end, and after I spoke to four people, none off them could understand my bill, even when I asked to speak to a manager, it appears they did not charge me fully one month, then added the underpayment
    onto the next, how do you manage a budget like that!
    Years ago I said never again, and I should have never taken out a new contract, their customer service needs a vast amount of improvement, and after all the time that has passed since I was last with them, I don't hold out any hope of ever seeing this happen!
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    These are the most poorest disgusting internet service providers! Speeds so slow a snail would be faster..line drops..you will have to constantly disconnect & reconnect. Now for the customer services..hahaha what a joke...they try to fob you off stating there is a problem with your phone & not with the broadband! They send engineers to 'fix' this which as they say will soon improve your speeds! Customer services think this will pacify you..which of course it doesn't. The bills you receive ate never right unexplained charges appear! We have now cancelled the service after only 3 months...and do not have any early exist fees to pay..the way to do this is stand your ground with them argue & keep on at them...
  • Reviewer
    Location
    Torquay
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I couldn't even make it as a new customer with TalkTalk! I tried twice, but both times (having provided all the information they required and setting up a new Direct Debit, they cancelled on me, sending me an email saying please call to ensure completion of cancellation (which I did not instigate). None of the automatic menus on offer allowed me to do what I needed to do, then the person I spoke to was rude and said that calling was not what the email said (specific wording was "We're sorry that you've decided to cancel your order. Please call us on 0345 172 0088* to ensure your cancellation is completed.").

    I will NEVER contemplate TalkTalk again, and will advise ANYONE who asks to walk away from them
  • Reviewer
    Location
    Nowhere
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      5 stars
    Comments
    Excellent customer service from ‘Londi’ in the customer service and billing department based in Durban. A*
  • Reviewer
    Location
    North Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So this is THE worst broadband provider I have ever had the misfortune of dealing with. Broadband package i purchased was apparently "super fast" well that is not the case should of be labelled "super slow". Contacting their customer services department is like talking to a five year old child. A conversation that should take five minutes lasts 40 to 50 minutes! Then the problem still isnt resolved. Its just going round and round in circles. I'm honestly amazed that this company is still open. I advise anyone thinking of going with TalkTalk to pay the extra few pounds a month and go with a reputable company it will save you the headache of no existent broadband and the worst customer services interactions ive ever had!. AVOID.
  • Reviewer
    Location
    Earl's court
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Probably the slowest and unreliable broadband. Keeps crushing and can barely work when more than a few devices are connected
  • Reviewer
    Location
    london
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid this company at all costs. It's expensive, the internet doesn't even work properly - all they want is take money from you

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