7,010 Customer Reviews over 701 pages
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- Location
- Thirsk
- Reviewing
- TalkTalk
- Date
- 2023-05-18
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2023-05-18
- Comments
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Avoid this company at all cost !!!!! I paid my bill late in January and February as my husband was not working. I paid the late fee which was £12 a month. I have been up to date with my bills since but on the 1st of may I got a debt company letter saying I owed money. I checked back through my bills and contacted talk talk who stated I don’t owe any Money. Talk talk said that the debt company thing will be removed from my records and will take 7 days . This never happened so I called they put me in touch with a manager who apologised and said will keep me updated and will call me 3 days later . 3 days later happened and guess what they didn’t call ! I had to call to find out what was going on to be told it was being rescheduled for the next day . The next day happened and yet again nothing from talk talk . I called to find out what was going on and to ask why i haven’t received any calls from them …….. they’re response as always “don’t worry’ . I called on day 8 as the debt thing was still on my account and then got told it was a error and it’s going to the back office to be dealt with and will take 3 days. Today is day 4 I contacted them again today to find out it’s still not been sorted! I completely give up with this company. I have been lied to so many times spoken to rude customer advisors. I don’t see why is so hard to just do what you say
- Location
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- Location
- nuneaton
- Reviewing
- TalkTalk
- Date
- 2023-05-17
- Location
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- Location
- Huddersfield
- Reviewing
- TalkTalk
- Date
- 2023-05-17
- Comments
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Absolute ridiculous excuse of a company. Had been with talk talk about 2 months before the issues started happening. For 3 whole weeks I was without Wi-Fi. The first time I called up they could not get an engineer out for days. The issue was not fixed. After calling up yet again another engineer was sent out. Surprise surprise the issue was not fixed. Again another engineer sent- ISSUE NOT FIXED. Finally, the last engineer visit a whole THREE WEEKS LATER the problem was resolved. To my shock, I was still expected to pay my bill this month with a promise of compensation. After calling yet again to chase this up, I was told I had to wait 30 days after the problem was resolved for this to reach my bank account. 30 days pass, no compensation. After calling again today, I’ve been told the issue has been escalated and yet again I have to wait 3-7 working days for this matter to be resolved. 3 weeks i had to go without a wage due to this incompetent company, being told I still had to pay the bill and still not received the compensation! They don’t have a bloody clue what they’re doing and I cannot wait for my contract to be up so I never have to deal with this again. Do not use!!
- Location
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- Location
- Dundee
- Reviewing
- TalkTalk
- Date
- 2023-05-13
- Comments
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I have been with talk talk since November got a good deal £10pm but just received a letter stating that I am due them £131 not taking my money very month trying to get sorted out with customers service but can't find my account and said that they have tried to contact me 7 times which is a lie only once yesterday trying to find away to make trouble for me it's their fault in the first place
not taking money out for my broadband
- Location
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- Location
- Sheffield
- Reviewing
- TalkTalk
- Date
- 2023-05-08
- Comments
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I waited for engineer to start up my broadband for 4weeks. No one showed up and no one called to cancel. This then happened 2 more times over 3 months. No set up, no internet connection for 4 months. I called to cancel the contract but they threatened me with early termination fee of over £800. Had to write a letter to their office before a solution but they kept deducting monthly even after they apologized and promised to cancel the contract. I cancelled the direct debit and this company has destroyed my credit score
- Location
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- Location
- cumberland
- Reviewing
- TalkTalk
- Date
- 2023-05-07
- Comments
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ever since i took out a new contract my service has been rubbish it was ok before i took it out but now its the worst its ever been. and nobody wants to help you disgrace
- Location
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- Location
- Yeovil
- Reviewing
- TalkTalk
- Date
- 2023-05-06
- Comments
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I had no internet for days, I called them to cancel service, they refused, I called them again month later, they refused again with same reason which was: "system problems"
- Location
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- Location
- Worcestershire
- Reviewing
- TalkTalk
- Date
- 2023-05-06
- Comments
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We were contacted by TalkTalk to say we had cancelled our contract to another supplier. It was not true as existing contract runs out 2024. They said the new co had an unusual name. They then talked my husband into renewing a contract for 12 months. He wasnt aware our contract didn't end until 24. He agreed. We had 6 letters saying sorry you are leaving saying we will owe over £120. We then had a letter re new contract. This week they disconnected us! I had emailed saying we didnt need a contract as we had one already. We have rang so many times, a promise to ting us back, putting us through to other depts, being cut off and still no response. Customer service is absolutely appalling. It says chat on line and all you get is the stupid chat bot. Once again sent urgent email. No response. Utterly disgraceful.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-05-05
- Comments
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No Internet for 2 weeks due woeful failings. They stated that they diagnosed the line and it was working (so likely router issue). They said they would send an engineer and charge us £75. This appointment was a week later. 1 week on the engineer said it was a router problem, but didn't have them in his van (lack of supply). He chalked talk talk who had to speak to me. They said could not send one for another week. In the mean time I have for bt WiFi. This is too slow for work or streaming. I am using mobile data. Tried calling back and they hung up on me and they did not answer their phone during working hours, stating they were closed. Still have no Internet. Woeful.
Date of experience: 05 May 2023
- Location
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