TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 1981 customer ratings since 2021-07-02 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,551 Customer Reviews over 164 pages

  • Reviewer
    Location
    Cumbria
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Not a good start at all!! Signed up for talktalk as it was recommended by a Friend. Got a message saying they will call us tomorrow (being Monday 4th November) then on that day received another text saying Sorry, we're running late. We'll call you as soon as we can, but it won't be at the time we agreed, etc..then got another text saying 'We've come across a problem with your order, which we'd like to speak to you about. So, we'll call you on Thursday 08th November 2018 between 2PM - 4PM. If this time doesn't work for you, just let us know etc.. So on this day my partner who's dealing with all this works split shifts so waiting at home until then and to then receive a text saying they have been delayed. (AGAIN!) At 18:05 they call us and ask for my partner which by then he is at work so I asked If I could speak, very abruptly the lady said its him she will need to speak with for security questions etc. I said can they call tomorrow morning she said OK. Then get a text saying We tried to call you today about your order, but couldn't reach you. So we'll try again on Wednesday 14th November 2018 between 8AM - 10AM. Thats 6 days away!! Give up!!!
  • Reviewer
    Location
    South Wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been without internet and landline for over 3 weeks.When it did work the speed was dial up which ruled out watching Netflix.I contacted the customer service several times to see if I could get a refund but that's all they wanted to do was sell me their new wi-fi hub at £60 for a service that only occasionally worked at all.I rate the customer service as appalling made worse by the fact that the guy had a poor grasp of English and a strong indian accent which was hard to understand.
  • Reviewer
    Location
    TORQUAY
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Been with TT for as long as I can remember. When I left the family home my ex wanted to go with bt so the account was cancelled at the start of December. Told by an operator that Dec was last bill so paid that then cancelled direct debit. Then had another bill in january told not to worry about it and the bill will be amended. Another bill in Feb+non payment fee. Paid that. Got another bill again for £55 even though the account is cancelled? The operators don't have a clue. They read off a script. I just what away from this company
  • Reviewer
    Location
    Gateshead
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    Customer service is terrible talk to you like your an idiot. If they can’t talk you down they pass you from person to person. They promise to call you back later to discuss things and never ring you back.. tech support doesn’t know a screwdriver from a sledgehammer and that’s bring kind..overall it’s a cheap service that’s maned by idiots!!!!
  • Reviewer
    Location
    devizes
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ok here is what talktalk are about BUT it is also true of ALL NON BT providers for normal broadband, and ALL NON BT and VIRGIN fibre. BUT i am not recommending them either because there prices are far too high.

    we have had talktalk for over 4 years. We were so used to a speed of 4.25Mbs that we just carried on using it. But then a year ago the speed got really bad and down to 0.2Mbs! For 4 months we had endless phone calls from the "fault management" team. Each one had no idea of the previous calls and i had to get them to read them. BUT it made no difference whatsoever, Test the line. Wait 24 hours. same as. Take the cover off the phone socket. Wait 24 hours. same as. After 3 months they sent out an openreach engineer. He tested the line. 12MbS there and then. No problem with the line. He put in a new face plate just to cover his visit and that way we didnt get charged for his callout. BUT it made no difference. After another month of speeds as low as 0.2 Mbs wehad had enough. the contract was over and we rang up to cancel the service. NOW IT GETS INTERESTING ....

    We were transferred from the ending the service dept to a mysterious person who said that she would guarantee she could fix it. I said no way, get us back to the cancellation line. She insisted and said that she was not a part of the fault management team (or the fictictous network team. they are the same people) and while i was talking to her she pressed some buttons and fixed it! Suddenly the speed went up to 14Mbs! we had never had such speeds so i decided to keep going. BUT she said "if your speed drops do not complain in the normal way else you will get the fault management team and they cannot do what i do. Use this personal phone number". well that was september 2016. We had speeds of 14Mbs and higher for 3 months. sometimes 20Mbs! But then in december the speed suddenly dropped to 4.25 Mbs. .... and we couldnt find that womans personal number! I had to use the fault mangement team, INTERESTINGLY there was no record of that womans call logged on their system. Since then in 6 months we have had .... wait for it ... 35 calls from the fault managment team. endless test line. wait 24 hours. same as. take the cover off the box. wait 24 hours same as. new router. same as. we always get 4.25Mbs. On one occasion they even called my mobile for 'tests' that lasted 3 hours with me pressing buttons and stuff!!

    The point is that the government is in the pockets of the corporations. Ofcom is in on it. Do we really think that the watchdog doesnt know about all this? The complaints are too consistent for them to be ignorant. The truth is that the piggy back providers pay for bandwidth and then they throttle your line speed to get more money for that bought bandwidth. Why else would they endlessly deny that they dont do this? Well i know from this experience that they do and unfortunately i cannot get access to that woman who bypassed the line throttle. I suspect that the fault mangement people are in the dark too. That way they sound convincing when they say there is no line throttling. But talktalk and ofcom and other corps are using clever corporation speak to cover this uk scam up. "up to" and "fair use" etc etc
    I have checked with friends. Apparently i am lucky to get 4.25 Mbs! This is a massive scam that includes ofcom. There is nobody to complain to and sort it out ..... except mysterious employees who will bypass it for you. BUT they make sure that the company cannot trace who did it. If you get that kind of employee, DONT LOSE THE PERSONAL PHONE NUMBER like we did.
  • Reviewer
    Location
    Newcastle upon Tyne
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible! Broadband is so unreliable and sometimes if the house phone is rang it will cut everything else off. Don't be formed by the cheap price, spend money wisely and get decent quality! Very irritated and sick of the constant problems
  • Reviewer
    Location
    Skegness
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Having moved home, to be told that the only speed I could receive was upwards of 10mbps, I was shocked. found a better deal online and asked to cancel my account. Was told it would be canceled within 24hrs. To only find out that they never cancelled it when I initially contacted them. Contacted them be. put through to the relevant department, to get put on hold and then hung up on after several minutes!
  • Reviewer
    Location
    Burntisland
    Reviewing
    TalkTalk
    Date
    Comments
    I’ve just moved over to NOW for my broadband I was with talktalk I was getting 1.5 - 2.7 mps for faster fibre contract since November according to them there was nothing wrong at there end and I would need an engineer to come to my home at my cost ....
    Today I’m getting 62.65 mps from now without an engineer visiting TalkTalk will soon be out of business treating there customers so poorly they charged me for finishing early but gave me no rebate on my package for very poor service
    I just wish I could attach my speed check graph history on here to just let you all see
    Hopefully no more hours on the phone repeating myself several times between customer service reps ....my biggest hate
  • Reviewer
    Location
    Basildon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Customer service really lets them down! Can't understand you or me them. Make mistakes with your bill, on the phone for over an hour to get it corrected and next month they add it back on my bill. I just give up!
  • Reviewer
    Location
    Bexley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Absolute shambles ...appalling customer service from staff l could not understand,mis information, hopeless product knowledge, hanging on the phone for over one hour while they went away to discuss my problem.
    The only plus point was the engineer who called, he was a diamond.
  • Reviewer
    Location
    Powell
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've had a few broadband providers in the past but TalkTalk are by far the worst. Sick and tired of having problems and having to call customer Service in India and being bounced around from one department to the next and having to explain the problem over and over again with still no joy. If you have a problem with your broadband with TalkTalk then make sure you have a couple of hours or so in the late evening but you still might not get anywhere. Also after an hour or so on the phone to these annoying Indians you can guarantee that you will receive hassling and scamming phone calls that are not from TalkTalk and this will go on for around 2 weeks or so. You can accept having problems from time to time as long as you can pick the phone up, have your call answered within 5mins and have the problem resolved in a reasonable time...3 MONTHS IN NOT ACCEPTABLE! Now having problems again with the internet speed dropping from 26mps (when it should really be 36mps) down to 0mps and this has been going on now for 2 weeks but it is better to put up with this rather than calling their Indian customer services. Now out of my contract and immediately changed my provider...absolutely dreadful, stay well away if I was you.
  • Reviewer
    Location
    Newbury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Weeks of appalling broadband, so weeks of frustrating contact by chat, phone and email. First they fob me off with 'tests on your line', then send a new router...which if anything makes the problem worse. But now they claim that's a new problem and the clock is reset. 'Give us 72 hours' they say in February, when the 72 hours ran out in January. They text me to say it's fixed. It isn't. 'Give us 24 hours' they say. A week later it's still appalling. They will never get my custom again.
  • Reviewer
    Location
    Stewarton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm on an 8Mb deal and get between 5 & 6Mb....when it works. The problem is the router constantly losing the internet connection. It can take up to half an hour to reconnect. Tried customer service many times and those friendly Asian robots go through all their a,b,c prompts and eventually get me to phone 'level B support' once they've authorised me to be able to speak to them. Level B try to sund more knowledgeable but I'm now almost a year into the deal with no improvement. I'm no longer trying and will be moving when the contract allows.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    Comments
    Rubbish ....don't even try contacting them ...I tried to call 11 times....it's a money making racquet ...
  • Reviewer
    Location
    west yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We have been with talktalk nearley 18 months. I am really looking forward to the day we can get away from this service provider. Everything you can think of has gone wrong and now our contract is coming to an end they are making it hard for me to get a pak code to port my mobile number away from them. The mobile number was mine to start with and I transfered it to them. I would advise any person who is considering joining Talktalk to think again they are a very poor all round service provider
  • Reviewer
    Location
    Fife
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    In November Watching 4K streams one day on 34mbps the next nothing 1.4mbps online chat with talktalk ho your using to many devices we can upgrade you to our top 64mbps contract as your contract ends at 8 February
    , no just put me back to 34mbps we will check you need an engineer to your house to check equipment?. Cost £40-£60 ...
    Well we are going on holiday for a month in December I will leave it till then .
    16 January first log in for 30 days 2.1 mbps back to chat hi we can give you our top speed tomorrow if you sign up now to new contact 64mbps ! Why can you not supply what I’m paying for, I will have to pass you over to our tech team blah blah blah over an hour later I can have new contact speeds tomorrow but if I don’t sign up they will have to send out engineer to check my equipment charge @ £40-£60 do you want us to arrange an engineer..no I think I will check out my other options ie new supplier , well then sir do you want me to send out an engineer or not .........
    I’ve left them I wonder how many have been duped this way if they can supply 64mbps tomorrow why do I need an engineer for 34mdps today ...oh yes a NEW contract that your tied to work that one out
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worse company I've ever dealt with. I made an order for TalkTalk's Fibre Medium and an appointment was scheduled with an technician to come to the premises to install the line. The technician came and said he was unable to find where the phone line was coming from and that another appointment was required. Okay, these things happen. I'll just have to schedule another half-day off work. TalkTalk schedules a second appointment and once again the technician reports the exact same problem. I thought this was odd because I figured the previous technician would have told him the difficulties he had, but this did not seem to be the case. So for the second time I get an technician trying the same thing and getting the same exact result. Fine, let's book a third appointment. I called customer service this time to find out what was going on, but the guy on the phone, clearly outsourced, had absolutely no clue what I was saying and just kept repeating the same thing over and over "It says here that another appointment is required". No sh*t, but he couldn't tell me why they kept making the same mistake. After realizing I was getting nowhere with this guy, I booked the third appointment. Third half-day off and this time no one shows up. I call TalkTalk and asked what the hell happened?! Apparently they forgot to send my confirmation to BT, so they did not send any technician over. I was furious and was asked to speak to the retentions department. This time I was transfered to someone who spoke English and I explained my entire situation. He apologised for their mistakes, waived the installation fee and scheduled a 4th appointment. I told him to let the BT technician know that this is NOT an easy install. Clearly there is a strange issue that will require a bit more effort than a standard procedure installation.

    Fourth appointment comes along and the technician is having the same problems as the previous ones. I told him about the issues the other techs had and asked if he had any notes about this. To my amazement he said no. In other words, technicians came to my premises failed to do finish the job and left no notes. So once again the SAME attempts and the SAME problems. At this point I'm fuming. Four half-days off, 2 months since I placed my Fibre order and every visit since the first is a complete waste of my time.

    I send an angry complaint to TalkTalk explaining my entire situation. I point out that they have provided me with zero customer support and, even though the techs were from BT, as their customer they should be ensuring that BT is not going to send another tech to waste my time. The complaint was 7 paragraphs long, very detailed, and I noted that if I get another scripted template answer from them I would leave negative reviews about their crappy service.

    Well, I'm here now and as you can imagine their response was a scripted one. There was absolutely no reference to any specifics mentioned in my complaint. The customer rep simply said that they saw on my account that Fibre did not go live since the last appointment and that they've raised an escalation. Absolutely no mention or acknowledgement of my four failed appointments. Nothing in specific to my problems was acknowledge in the response. A template answer is what I got. Ridiculous.

    Avoid this company at all costs. They don't know what the meaning of customer service is.
  • Reviewer
    Location
    Biddulph
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Simply put, this is the worst company I have ever had to deal with. I have had SKY, BT and now Talk Talk broadband at my current house and only having issues now. Constant dropping of connection, every Sunday there are major connection issues, have been waiting for calls from the fault team since 12 March (now 2 April) and no one seems to give a dam about customers. I strongly advise anyone thinking of using these for broadband to think again. Yes they are cheap....but they don't provide the service they say they will. I'd rather pay a bit more and get a good service....stay clear and learn from the experiences of those on here!!
  • Reviewer
    Location
    somerset
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    slow speed after bt repair 5 weeks ago, no resolution so far and was told last night that my distance from the exchange affects speed and number of connections have increased but my house has not moved in the last 5 weeks and no new house have been built in the last 5 weeks! utter incompetence! but no way for the consumer to rectify.
  • Reviewer
    Location
    uk
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    was with talktalk for 14 years, then they had their system hacked, I was forever getting scam calls which talktalk would not (@ that time) help me with so I left thinking that would end the scam calls. How wrong I was, I am still getting these calls 2 - 3 times/day all these years later. Have contacted talktalk & they do not give a damn, said they would put mt through to a dept that would handle my problem. This dept is called "Hang-up".
    they have lost a customer for life now, I would go back to dial-up before I would consider them ever again
  • Reviewer
    Location
    Chelmsford , Essex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with talktalk for several months. Medium fibre and phone. Swapping from my previous provider was handled by talktalk and was completely painless. I did have to wait a three of weeks for the open reach engineer, hence only four stars for service, to turn up but he turned up on the agreed date completed the required work and left. The broadband was running immediately, the phone took a couple of hours. No drop outs since. I pay for 38 megs and get an average of 37 megs. Do your homework, supply from the exchange by copper wire will always be poor and variable. Go for fibre but check where your nearest bt openreach green box on the street is (it will say on it if it has a fibre connection ). If it is within a 1000m (phone lines travel under or over streets and paths not under houses) or so you should get a very good connection. If not you probably have a poor connection (copper wire) between the fibre box and your home. This is for openreach to fix via talktalk. If you have to contact talktalk the person on the phone is like any employee of any large organisation these days cheaply trained and underpaid be persistent, POLITE and patient. Stroppy will always get you poor service. Happy so far.
  • Reviewer
    Location
    East Hampshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    TalkTalk CEO office has been responsive and they have tried to resolve my problems with an unstable wifi connection in the house. The incoming signal has no issues, just the feeble router which they refuse to change to a model that the For a say is the best. For that reason, I'm not best pleased.
  • Reviewer
    Location
    Clacton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    impossible customer service - smoke and mirrors used to deflect. will not let me cancel during their ten day cooling off period.
    router very poor quality and cannot connect in the room nextdoor, Get a better signal from the neighbours router!
    terrible terrible terrible AVOID
  • Reviewer
    Location
    Southampton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Tiscali were never very bright on customer service but TalkTalk are the worst I've experienced. They moved my Direct Debit date, then decided (of their own accord) not to take the next DD. They then rang me a few days after not collecting the DD to get me to upgrade my package, sent me an email to congratulate me on upgrading, then, moments later, disconnected my service for non-payment..! I've spent most of today being pushed in circles only to discover TalkTalk don't have a customer service department (that I could talk talk to) but I that could try writing to a PO Box number. Added to that my broadband is 5mb under advertised speed and since Tiscali was taken over by TalkTalk I find need to reboot my router every couple of hours. Well, I've enough. I'll pay the extra for a provider who cares. PS: I found out today that if I cancel my account (the one they cut me off on), I'll have to pay over £380) being 17 months contract value). I've suggested they get their legal team ready for a trip to my local county court. Unhappy? I can't describe how unhappy. Use PlusNet, BT, Virgin, Sky, anyone but this bunch.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I'm quite glad that Talktalk have imposed price rises as it has allowed me to end contract without penalty. The actually offered me a £20 per month deal, Inc phone sim. I was tempted, but my broadband service is patchy and their customer service is terrible. Top tip. If you do an online chat with their advisors, you can email yourself the full transcript, which should save a lot of arguments later on!!
  • Reviewer
    Location
    Essex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I had TT BB for over a year without much trouble. Then I upgraded to the TV package..... TT slowed my BB from a rock solid 17 to about 8. When I phoned them they said its was the DLM that had picked up a problem on my line. I them went through months of messing about tooing and froing. I then stopped using the TV and my internet connection speed recovered without any fix. The You View box they supplied needs to be restarted every other day as it locks up. The wireless router will only allow wireless devices to connect for about a day, it also then needs to be restarted. Honestly I would say TT are the worst BB supplier I have ever used. I will not use them ever again even if they where giving it away free.
  • Reviewer
    Location
    oldham
    Reviewing
    TalkTalk
    Date
    Comments
    talk talk last reading 0.28mb. its a joke
  • Reviewer
    Location
    STOCKPORT
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Security !! is my problem. In order to have a TalkTalk account I needed a "my account". The system at TT required me to do the normal password ID check. It would not work, after speaking to 12 people in the Philippines and spending a total of 3hr 28m on the phone, over 13 days. I was asked to clear cookies, history, different search engines, fix my windows 10, clear cache. stand on head, move my computer upstairs, I nearly gave up ! Then on the last call the my account was made to work, by giving the girl in the Philippines my choice of password, she keyed it in, at her end, I then received an email saying "congratulations you have changed your password". I then entered my em and password and I was into the system "my account" and it worked. THE Philippines HAS MY PASSWORD !!! I could nut create it. THIS WAS THE ONLY PLACE TO REPORT IT. I COULD NOT ACCESS ANYONE IN THE UK TO TELL. NO POINT OF TELLING THE PHILIPPINES ABOUT THIS ISSUE.
  • Reviewer
    Location
    Scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Our Broadband speed has never been what you might call sprightly with Talktalk, but when it went down to 230KBps Download and 130KBps Upload one night (verified with an online speed testing tool) I felt enough was enough.

    Even early next (Sunday) morning the speed was still only 690KBps and 290KBps, so still far short of what we pay for or find useful.

    Being a Sunday I used their Chat service, and well, their staff were even slower than their broadband service. An overseas connection with poor comprehension of written English and a reliance on what must be their own toolbox of instant 'stock' questions and answers.

    No further forward so I'll be changing supplier and registering a formal complaint with OFCOM.
  • Reviewer
    Location
    Exmouth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Customer service is practically non existent. It is based in India. It is pot luck if you get a person that speaks English;or understands what the problem is. The broadband speed keeps getting cut back.Though they deny this.It will return to normal for a short while after complaining, then revert back to going slow. It is a matter of a firm being to large to empathise with the people who supply their income. Will be changing.
  • Reviewer
    Location
    Scarborough
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I'm making this review because people satisfied with the service rarely post.
    I am happy with the service, £28 a month for 76mbps is £10 less than what everyone else charges.
    once you get your port forwarding sorted out (VPN recommended), the supply is adequate.
    7MB/s for the same price as what other providers charge for 3.5MB/s
  • Reviewer
    Location
    aberdare
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is a bad broadband supplier my broadband keeps dropping in and out all the time I have had 14 weeks of it and still they can no fix it but have no trouble taking my money each month for a rubbish service nice one talktalk
  • Reviewer
    Location
    Stepaside Narberth pembrokeshire Wales
    Reviewing
    TalkTalk
    Date
    Comments
    Have been with talk talk for few year
    They started out not brill but just ok about 6 months ago after putting price up d/load speed dropped from approx 2mbs to 0.6mbs i would ring they zapped the line improvement for few days then back to around 0.6mbs . Coming to end of contract tried to cancel, on phone for over an hour being passed from one person to another .had great difficulty understanding these people their english was very poor .cannot give them any rating what so ever worst customer service i have ever dealt with
  • Reviewer
    Location
    Reading
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This probably going to be the worse and most expensive mistake of my adult life!
  • Reviewer
    Location
    Callington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Have been with TT a few years. Everything goes tits up if there is a problem. Customer services tell you there is no problem on the line. You then have to get annoyed an threaten to leave TT and they then escalate the problem. Technical support normally then sends you a new router, which has never been the problem yet. (I have two brand new ones unopened) They then accept there is a problem somewhere on the line and send an engineer. Total downtime around a week! They have done that three times now. Two of those three times were because a BT engineer working in the street side box had removed wires.
  • Reviewer
    Location
    Selsey, West Sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    As a service provider TT are a non starter, the package was cheap but the support is beyond a joke. All support is offshore, most can't be understood or understand what you are saying, their technical expertise is non-existent and their co-ordination between reps is even worse if that is possible.

    Yesterday had an email then a call from someone calling themselves a CEO who said she was there to sort out my problems, she was patronising condescending, aggressive and downright rude.

    I am now locked into an 18 month contract now and expect pure hell.

    Advice - NEVER EVER consider this rotten money grabbing organisation...
  • Reviewer
    Location
    Somerset
    Reviewing
    TalkTalk
    Date
    Comments
    This is my rating for moving house and staying with Talktalk!!! As you can see, I do not rate them. I have been waiting over a month to have a connection. We waited for an engineer but had a text to say the account is cancelled. This was on the day the engineer was due. I had to phone up Talktalk to find out why, I was passed to at least five departments none of whom could explain properly. I was put on hold and messed around and the call had to last 1hr 20 mins before I got told that it would be connected at the end of Feb16. Still no guarantee this would be up and running properly. A waste of space and the worst customer service I have ever come across!!!!!
  • Reviewer
    Location
    Crawley W/sx
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    There`s really only one way to describe talk talk `broadband`.. Downright awful, reminiscent of `dial up` download speed (average over 1 month) 2.86gb.. cuts in and out going off completely on a minute by minute basis... I pay (not for long!) £25.67p p/m for this...Avoid at all costs!
  • Reviewer
    Location
    CHESTERFIELD
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Spent weeks complaining about poor broadband performance, both written and alongside over 7 hours of telephone conversations to customer service and technical teams. Eventually the tech team indicated they couldn't resolve the issue so, as I'm entitled to do, I switched provider. Plusnet have been awesome, all issues disappeared the moment they took over the line. However, Talktalk have come for their pound of flesh and are demanding exit fees with menaces. I can't be bothered to deal with the agro of the markers they've threatened to put on my credit history so reluctantly paying up.
  • Reviewer
    Location
    Eastbourne
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    You only find out just how good a provider is when something goes wrong, and when something goes wrong with TalkTalk they really are dreadful with dealing with customer problems if our experience is anything to go by. Don't be fooled by the slick promises on the website and be prepared to be frustrated by automated phone centres then having to speak to ill informed advisors situated in foreign lands giving conflicting advice. Will be transferring to another provider as soon as possible.

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