7,010 Customer Reviews over 701 pages
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- Location
- Newcastle
- Reviewing
- TalkTalk
- Date
- 2023-05-05
- Comments
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If I could give them a zero i definitely would have! Because when something goes wrong or stops working your stuck and there's no help whatsoever from this s*** company.
This company is a serious issue. I have been with them for years and always paid on time. I have no broadband for 3 weeks. I have 3 young children and was having a very hard time. I decided to cancel my dd and went to bt because i have contacted them on their webchat and have been lied to. I have contacted them over the phone and have been lied to again. Im sure it doesnt take 3 weeks to receive a new router. I requested to speak to the manager and i have been told there is no manager to speak with. No wonder everyone's complaining and on the same boat with this company. The customer service is disgusting. I have tried to contact them to refund my money because ive had no Internet and im just shocked what kind of hooligans they have on the phone. They lie, every single person of theirs is a scammer, fraudsters, they are rude and they cant even speak basic english and not only that they will cut your call off if they get caught in their own lies. This company needs to be shut down! Now instead of giving me a refund they have sent me an email telling me to pay £127 for ending the contract which on my account clearly says it ended in 2022, well even if it didnt end i was clearly forced to leave because it was clear that the issue was never getting resolved. This company is nothing but fraudulent. What should i pay them for? For not having any Internet? Such a bad company guys dont make the mistake to go with them they will really mess you about and lie to you. I was told i would receive compensation which i know i will never get because this company is shambles. They were quick to send me the email that i have ended the contract before and i have to pay but its been over 3 weeks and they couldnt send me a new router. Do they think this is a joke? Lying to customers. The only thing their telephone staff say is oh im sorry, i apologise, and when they dont have anything else to say its ill just put you on hold and investigate further. When they come back they havent done s*** all just a tactic to waste your time and nothing else because to every staff i have spoken to i have been on the phone for hours constantly repeating my self its so FRUSTRATING!! they dont listen and when you talk they will say ok ok ok ok in other word shut up! This company is a big issue and a serious one. I am posting this on every website so people dont fall into their filthy and cunning traps!!!
- Location
-
- Location
- Newcastle
- Reviewing
- TalkTalk
- Date
- 2023-05-05
- Comments
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This company deserves a zero rating because as soon as something goes wrong your stuck.
This company is a serious issue. I have been with them for years and always paid on time. I have no broadband for 3 weeks. I have 3 young children and was having a very hard time. I decided to cancel my dd and went to bt because i have contacted them on their webchat and have been lied to. I have contacted them over the phone and have been lied to again. Im sure it doesnt take 3 weeks to receive a new router. I requested to speak to the manager and i have been told there is no manager to speak with. No wonder everyone's complaining and on the same boat with this company. The customer service is disgusting. I have tried to contact them to refund my money because ive had no Internet and im just shocked what kind of hooligans they have on the phone. They lie, every single person of theirs is a scammer, fraudsters, they are rude and they cant even speak basic english and not only that they will cut your call off if they get caught in their own lies. This company needs to be shut down! Now instead of giving me a refund they have sent me an email telling me to pay £127 for ending the contract which on my account clearly says it ended in 2022. This company is nothing but fraudulent. What should i pay them for? For not having any Internet? Such a bad company guys dont make the mistake to go with them they will really mess you about and lie to you. The staff are so useless and are of the lowest standards. This company is disgusting. I will leave reviews on every website so that people know the true face of talktalk.
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2023-05-03
- Comments
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Wow! 8 weeks and still NO Broadband. Customer service advisers are useless, engineers haven’t showed up twice, don’t even have the decency to let you know. Out of pocket for extra child care whilst I had to sit in on my days off waiting for them to show and didn’t. Called to complain was told I would be called back after 2, needless to say I had to make 2 phone calls the next day still no further forward! Couldn’t rate the broadband speed or reliability as I still don’t have any, but if its anything like the service I’ve received so far then i can’t imagine it’s any good x
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2023-05-01
- Comments
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Ok, so it started out well, one year of seamless, great internet, then in the last 8 months of the contract, awful, awful, AWFUL! Severe upload ping, made gaming and streaming impossible. Customer service were literally not helpful at all and now forced to FTTP and cannot leave. Out of contract, gave 30 days notice to cancel. Come the final day, they cancel the phone line but not the Fibre line, telling me I have to stay another 30 days for that line?? Ridiculous. When I finally get rid of them. Never again!
- Location
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- Location
- derbyshire
- Reviewing
- TalkTalk
- Date
- 2023-04-29
- Comments
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We had the displeasure of having a supposed service which was faulty - sometime up but mostly down. A fault on line was never corrected and it took the magnificent EE (to whom we migrated) to resolve the problem with Openreach. The customer service is the worst I've ever encountered. Robotic call operators, stuck on a script, talking over me, being generally unco-operative and rude. We had no choice but to cancel or go live in a pre-historic cave. I would not recommend this company to my worst enemy.
- Location
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- Location
- Kirkcaldy
- Reviewing
- TalkTalk
- Date
- 2023-04-26
- Comments
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Honestlty do not know why I opted for the faster broadband package which they promise to stay fast. Obviously a lie as I only noticed a minor increase in speed and this gradually declined to a point where online gaming was impossible. Knowing all of the bad press regarding their piss poor customer service I switched to another company because I am not one for spending 3hours on a line with somebody reading from a script card as to why I am not actially going to be leaving. Nope let the other company deal with it. Then they took next months money from my account anyways. Why should I pay for a piss poor service that has been in breach of my contractual agreement for the past few months? Sky did this as did Virgin. Offer faster service for more money and deliver for the cooling off period before dropping speeds to the standard level and if they can get away with it then they drop those speeds as much as possible. Honestly pissed off at UK Broadband providers. With EE now and hope they are a lot better.
Thanks for listening to my rant folks.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-04-26
- Comments
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Spoke to a lady today who basically said I had to pay for the days my Internet was not working . I was told one thing by one lady and something else by another. Not being rude but they don't understand English properly.
They say they record there conversation for training purposes but when I told her to listen to the last conversation so she knows what I was told last she just kept repeating the same thing over and over again like a machine .
Will start looking for new Internet from today save yourself the hassle don't join these guys
- Location
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- Location
- Shepperton
- Reviewing
- TalkTalk
- Date
- 2023-04-25
- Comments
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After been with talktalk just over 3years with no missing payments, this is what ive had: bad customer service, unprofessional, opaque, obstructive, unhelpful, unreliable, and untruthful… and the end, they kept bombarding me with emails asking me to pay for outstanding bill of £19.16 eventough ive made advance payment month before my contract ends.. rip off! Very cheap provider. Stay away
- Location
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- Location
- GB
- Reviewing
- TalkTalk
- Date
- 2023-04-24
- Comments
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I decided to choose TalkTalks over the others because they were offering Amazon Prime for 12 months for free (black week deal).
I was already contacting them over 10 times and I already received all possible answers - “I will receive the voucher soon”, “I have to wait few more days”, “some manager will contact me”…
However, I still have not received mentioned voucher.
Definitely would not recommend.
- Location
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- Location
- Chelmsford
- Reviewing
- TalkTalk
- Date
- 2023-04-22
- Comments
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Applying service. Completely unreliable and customer service is awful. Worst decision ever giving my broadband over to talk talk. Once in cancelling was made extremely difficult. Don’t go near this business!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.