TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 1981 customer ratings since 2021-07-02 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,551 Customer Reviews over 164 pages

  • Reviewer
    Location
    cornwall
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    don't go their .the internet speed is slow the router is from the £1 shop and has to be rebooted often.at the end of the contract they will try to bill you for the next month.by pestering you on a sunday afternoon .you cannot communicate by email just the phone.so no paper trail .so as thay can change the story as they go .customer service ha ha and its in India or performed by actors with bad ascents
  • Reviewer
    Location
    cornwall
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    don't go their .the internet speed is slow the router is from the £1 shop and has to be rebooted often.at the end of the contract they will try to bill you for the next month.by pestering you on a sunday afternoon .you cannot communicate by email just the phone.so no paper trail .so as thay can change the story as they go .customer service ha ha and its in India or performed by actors with bad ascents
  • Reviewer
    Location
    March
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I have been a loyal customer to Talktalk for over 7 years.
    Recently upgraded to fast fibre, My point is when there are no issues or problems Talktalk are ok but they are rubbish when you have an issue of any kind , it took 5 months to resolve a line issue, and then over a week to sort out an e-mail problem. Their customer service dept needs a massive shake up or this company will never get any better, having overseas customer operators whose first language is not english may be cheep but I don't think it is working for them. I am now considering moving to another provider.
  • Reviewer
    Location
    Leeds
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst Broadband provider for customer service and use. Multiple drop outs, speed restrictions and the router connection being intentionally disconnected by their system at certain times. Despite multiple conversations the foreign call centre staff still can't grasp the concept Speed isn't total data usage over time! I am on in their own words an unlimited uncapped plan, yet I'm told on numerous occaisions when my connection or streaming stops or i lose connection completely that I have exceeded my data usage for the month because I have downloaded or streamed too much. They state over 30gb-60gb etc in that period. My plan is stated as uncapped and unlimited so they are lying and are too stupid to understand they are openly admitting it. My download speed is limited to 5-6mb/s and I live alone and only stream one device at a time in 1080p HD max so there shouldn't be any issues at all speed wise no matter how much data I've used over a month a day a min or a year! A watchdog governing body needs to stop them doing this and misleading customers illegally. I signed a legally binding contract for 'unlimited' 'uncapped' broadband and are breaking the law by capping my usage. Do not ever use this company if you have a choice.
  • Reviewer
    Location
    Leicester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Fed up with poor internet connections and forever having to try and fix problems myself, re booting, re setting,all on the advice of talk talk none of which works,i wanted an engineer to come and see if he could sort it out but they wanted £50 to send out the engineer simply not good enough as far as i'm concerned if the services i buy from Talktalk aren't working they should sort them out but they just not interested, customer services in some far off land with poor grasp of English, i have a you view box which takes 4 mins from switching my TV on until i get a picture on the screen! tried all the self fixes from Talktalk, basically its a joke they obviously use cheap equipment and when things go wrong don't want to know, everything about this company is slow and useless, i'm in the process of going back to BT can't wait.
  • Reviewer
    Location
    Hopwood Heywood
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I have been with this company many years. As of late I have had a need to contact them over an issue with their mail service. ALL my folders were wiped clean including some important files I needed. Over the last 7 weeks despite my using their Chat (Joke) i have emailed them & done the dreaded phone call on 3 occasions. Each call lasting over 1 hour & ALL to no avail?? Their customer service is a complete joke & would be laughable if it wasn't so infuriating! I have had enough of this incompetent untrained agents & come my renewal ---I will be leaving this service for good!
  • Reviewer
    Location
    Leeds
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Tried and tried to change date they take money from my account. Each time I am assured it has been sorted. Each month they take it earlier than asked. Wage is not in and I get charged £25 off my bank plus 12.50 from talk talk. Took this on because it's cheap broadband. It's cost me a fortune so far. Hopefully sorted now. Third time lucky. Will see on next months bill date.
  • Reviewer
    Location
    Newcastle
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give the reliability and the speed a 0 I would, it is absolutely awful. Had an engineer come out and fix it and the speed we got worked well for a day or 2 which is why customer service is up, however the speed now is not even reaching 0.1 mb/s.
  • Reviewer
    Location
    ALCESTER
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    poor customer service poor speeds
  • Reviewer
    Location
    Northants
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would not use this crowd if it they were the only broadband/telephone provider, overseas telephone helpline, the usual hard to understand foreign person on the other end, do not ring you back when they say they will, I use Sky UK based helpline. do what they say they will. Says it all!
  • Reviewer
    Location
    Newton-le-Willows
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My installation day came and broadband failed to initiate. after trying to get me to be a technician and take a screwdriver to the bt box i declined and cancelled my service. 5 weeks later and they still have me as active and trying to charge me. they took £35.11 in january and want £85 to cancel account as a good-will gesture. each time i point out i had cancelled on day of installation they say the call was cut off and so no action taken. when i ask what more is there to say when i ring to cancel? then they try blaming sky who i was going to return to. but after having problems with talktalk taking over the line i said to not bother and i have now gone with virgin. not cheapest but i have no stress and everything works as it should.
  • Reviewer
    Location
    Newton-le-Willows
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My installation day came and broadband …
    My installation day came and broadband failed to initiate. after trying to get me to be a technician and take a screwdriver to the bt box i declined and cancelled my service. 5 weeks later and they still have me as active and trying to charge me. they took £35.11 in january and now want £85 to cancel account as a good-will gesture. each time i point out i had cancelled on day of installation they say the call was cut off and so no action taken. when i ask what more is there to say when i ring to cancel? then they try blaming sky who i was going to return to. but after having problems with talktalk taking over the line i said to not bother and i have now gone with virgin. not cheapest but i have no stress and everything works as it should.
    everyone i spoke to claimed to be a manager but then insisted i need speak to different department to cancel. today (using their online chat) i was transferred to 5 different sections, had to go through security questions for each one and had to assume what was meant as their typed english was more like google translate than fluent.
    if this was the nigerians it would be closed down by now. its a wonderful scam. all you need is provide a 2bit service and have thick skin and no conscience when the complaints roll in. then over charge cancellations, accidentally taking same payment 3 or more times and then taking an an age to return less then half of overpayments taken.

    please please read these reviews and avoid like the plague.
  • Reviewer
    Location
    Birmingham uk
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We decicided to try talk talk out after visiting u switch the price 18.45 pcm for up to 17mb sounded reasonable

    My problem is my internet speed and stability from reading other customers reviews a lot of what they say is true also

    The engineer from Kelly communications installed the service to the house he did not check the line for a dial tone his phone was broke lucky for me my farther 20 years experience working for bt checked the line and wiring around the house .

    The cooling off period of 20 days starts from the day you booked the service on line after I was installed I had 3 days left of my cooling off period we phoned up to complain as we felt 3daya was not enough time review the service or time for the router to stablies the company try to upgrade is to fiber for a extra 8 pound a month saying that they promis better reliable speeds . I phoned the on the last day of my cooling off period and place a cancellation after 5 times in a polite manner asking to cancel they got the message . Now I have to give 30 days notice and I am out of this problem .

    I would recommend going with a company like sky or virgin or maybe plus net. You pay more but you get better service

    Don't make the mistake other have and learn from our complaints .
  • Reviewer
    Location
    Bracknell
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking. Won't let you exit contract due to poor service
  • Reviewer
    Location
    Staleybridge
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Another company not bothered about customer loyalty, been with talk talk 5+ years have less than 4 months left on contract asked for the new deal.REPLY
    We cant do it for existing customers just New ones .absolutely unbelievable and not helpful customer services.
    please consider customer services on broadband deals before you buy.
  • Reviewer
    Location
    England
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Overseas call centres, appaling service, second class TV box like from the early freeview box days, misled and lied to, trapped in contracts unfit for purpose but thats why they trap you because they know customers will not be happy but they can not leave combined with 6 months of stress and taking £96 from my bank without permission then telling me oh it was a system error you will have to wait 10 days for your money back, along with all the recent data breaches. They sound too good to be true, because they are. The Ombudsman helped me it was so bad.
  • Reviewer
    Location
    Ayrshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    Comments
    Glad my contract is up! Have waited a long time for this. Talk Talk = Avoid Avoid! Multiple router breeches. Unreliable service. Customer service stinks. They pass you around and dont really want to help you. Was also given someone elses landline number and was plauged with calls from debt companys for 18 months. TalkTalk said they couldnt change my number. Terrible service. Never again.
  • Reviewer
    Location
    Brierley Hill
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Take this as a warning don't even think about talk talk try and send them an email sorry no connection their attitude stinks be warned take my advice try before you buy marks out of 5 //1 trillion and this still doesn't come close
  • Reviewer
    Location
    tonbridge
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    took 4 weeks to connect me to a new line after 2 appointments where openreach didnt show up. broadband speed told 4mps but getting 2.6mps. internet went wrong after 2 days and customer service are appauling.
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    We have had enoughof dealing with this company. Customer Service based in Durban S.A. Best described as Bolshy, Unhelpful, Arrogants, timewasters. Even a direct email to their CEO Tristia Harrison resulted in no action. Contract cancelled.A fish rots from the head down.
  • Reviewer
    Location
    Exeter
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely dreadful. I can cope with a relatively slow broadband connection (despite paying for what should be a much faster one) because I don't tend to do anything that needs a particularly high download speed. What I cannot cope with though is the complete and utter unreliability of it as completely fine one moment becomes something slower than dial up the next.
  • Reviewer
    Location
    Rishton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was told I was using fast fiber and getting upto 37 mbps down and 2 up. I am only getting approx.* 19.4 down and 1.2 up. This is just appalling, some people have 200mbps and I am only getting less than 20! This causes a huge loss of productivity because I am waiting almost twice as long to upload or download large files.

    A few months ago my internet was not working completely. It took several weeks for someone to find the issue, the cable from the phone line to the pre filtered socket was broken and needed to be replaced. Recently, it has been breaking and I have unplugged and plugged the front of the pre filtered socket twice. I hate this and wish I could change! :(
  • Reviewer
    Location
    Witham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Iv had a fault on my line for almost 2yrs. I upgraded to get around the problem as I was told this will solve the problem. I then called talk talk to fix the on going problem as this did not work. they was unable to fix it. but they updated there recoreds saying there is no longer a problem as I have not complained again. HOW CAN A FAULT BE FIX IF NO ONE FIXES IT. so they offed me £2.47 for there errors. DONT USE THEM.
  • Reviewer
    Location
    North Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Prior to switching to TalkTalk I contacted them requesting my existing telephone number which I have kept through 5 different providers with no problem.
    After the switch over no boddy could contact me and I soon realised they had changed my number with absolutely no information of new number.
    I contacted them via online chat and was passed through 3 different people who obviously could stand my annoyance. I was told that the reason was because the old number belonged to last company (I had it before them) and because I didn't ask for it (I did).
    Then I rang and spoke to 3 different people who just kept passing me on to the next after them not appeasing me to the reason. I found it very difficult to understand them. I managed to get a complaint registered but then the phone cut off (or hung up on me).
    Someone rang me last night and once again I really struggled to understand their accent from abroad somewhere.
    I was told the reason I didn't keep my number was again because I didn't request porting of the number (is a land line a mobile?).
    Then asked if they could cancel the complaint? What? Absolutely not. He asked if I accepted £10 in credit could the cancel? I politely told them under no circumstances and requested to speak to a person from UK. I was told no.
    Overall the broadband is slowish but I didn't expect anything more due to my location on a new estate. The customer service is terrible, hard to understand and arrogant with I sensed a dislike of the the customer.
    Next year TalkTalk is binned.
  • Reviewer
    Location
    liverpool
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    An absolute waste of time and money, first of all I was told by BT engineer that the installation was too difficult for him to complete (sorry what is your job) then the customer service got my password wrong so i could not access my account then they got my e-mail address wrong so i could not access my online account. After waiting two weeks for the next available engineer to come out I found I was being charged £60 for the first lazy engineer. Two months on and I still have the charge on my account very limited broadband and finding it impossible to cancel talk talk completely without getting all kinds of extra charges. At first the customer service was disgusting but is has got better (although if feel like i know them all personally now as i have spent around 8-10 hrs talking to them........ 0 out of 10 for me....
  • Reviewer
    Location
    Rawtenstall
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stay away, the service is terrible. When you call them with an issue your put through to India or Pakistan, and you can't understand a word there saying. I had my details stolen and now receive calls from scammers in India. Don't go near Talktalk
  • Reviewer
    Location
    Renishaw
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never again will I consider this provider would rather go with out any internet it's stressing us out that much I wish there was a - star rating we are even considering paying up our contract so we can go somewhere else
  • Reviewer
    Location
    greenock
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID! AVOID! AVOID! hands down the worst customer service i have ever experienced. 6 weeks with no broadband! 6 weeks of frustrating calls! 6 weeks of repeating myself. 6 weeks of no action, no return calls, no repair, NOTHING!
    All for want of a simple repair of a broken line between property and telegraph pole.
  • Reviewer
    Location
    CLITHEROE
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Just a basic point: I did talk to someone about the increase in the price of my ISP, which was TISCALI, before TT. They offered me an apparently good deal-one will find out!!!!!!!!!!!! I talked to someone who had an accent which reminded me of living in parts of Lancashire-BUT she was in SOUTH AFRICA. I have found this before with other organisations!!!!!
  • Reviewer
    Location
    leatherhead
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Good when it works, but when it doesn't it's a nightmare.

    Appalling customer service. It took 6 YEARS to get them to finally sort out a faulty line pair, with hours of phone frustration each time the service went down.

    Finally dumped them after they failed to get openreach onsite for a fibre installation 8 times in a row and forced a 14 day wait between each attempt.

    The replacement ISP was on the phone to openreach after their first failed visit and forced an engineer to be onsite the next morning. Ironically they use Talktalk wholesale to provide service, but the contrast between the helpdesks is like night and day.

    (Yes, the faulty line and failures to show up is an Openreach issue, but a LLU ISP who lets a customer suffer repeated line faults over an extended period and tries to blame the consumer equipment instead of escalating the fault is arguably incompetent.)
  • Reviewer
    Location
    anglesey
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid at all cost. Have had problems with broadband speeds for several months. Despite several hours on the phone problem still ongoing. Telephone assistants unable to grasp the issue and insists on taking me through initial checks every time. they basically are not interested in sorting out the problem. it would appear that too many of us are using the same signal thus as the day goes on with more demand by talktalk users the broadband speed just slows down. appalling service. AVOID AVOID AVOID
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This review is about broadband speed.
    I am a gamer and I wanted to give talktalk broadband a try. When I finished setting up my broadband I went on youtube only to find out that it keeps buffering, this happens everytime someone uses the internet. My point is that the speed and bandwidth are below minimum. 300 kilobytes per second, as a gamer's point of view that is pretty frustrating. I dont really care about the tv pakage cause I dont watch tv a lot. When I play my games on my computer I cant online multiplayer cause of slow speed. the customer service is absolutly s***. I wouldnt recommend talktalk to any friends on even strangers to be honest. Im now stuck with talk talk for 18 months now and it seems like im gonna have the worst time playing games.

    Overall I give talktalk (broadband, tv, phone,customer service) -5 stars
  • Reviewer
    Location
    Southport
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I signed upto talktalk around June 2016, this provider is by far the worst on the market. Connection forever dropped out, Online gaming was unbareable.

    If you want to speak to a customer services rep there god knows where and dont understand what your saying..

    SHOCKING.. If you go with talktalk you need your head testing.
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    These muppets are just awful with their service. Broadband speed 'will gradually get better, but it might take 10 days'. What absolute nonsense!! We have the 'fast' broadband plan for up to 17mb/s, but my poor mother gets 1.3mb/s down and 0.49mb/s up ... according to TalkTalk's own broadband test offering. They should be ashamed of themselves for lame support and reluctance to do anything about it.

    Tomorrow I will be calling in on her behalf and giving a piece of my mind!
  • Reviewer
    Location
    Hove
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Nasty company. We have just moved into a new place. Talk Talk was the company used by the people who lived here before us. They recommended we go with somebody else as they had a bad experience using Talk Talk. We have signed up to a new provider but can't get internet now because Talk Talk have put a block on our line! They are causing as much aggravation as possible.
  • Reviewer
    Location
    Poulton le Fylde
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with Talktalk for a long time. Upgraded to FTTP with 3 months free. They are convinced I am still on normal broadband. They keep crediting my account every month with random amounts that is always more than I should be paying. I have tried to tell them about their error but they tell me I am not on 500Mb speed only on 35Mb. At the moment they are paying me to have a 500 Mb connection. Well I am not telling them again. Free FTTP 500 Mb connection. What's not to like lol.
  • Reviewer
    Location
    Telford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Reliability
      2 stars
    Comments
    Why did you con me into upgrading to fibre broadband when I wanted to leave talk talk due to slow speeds; with a second con of a 'speed boast' when you knew we don't have fibre optic in our area. Worst still saying I'd get speeds of up to 76mbps and a GUARENTEE of 55mbps. You are an untrustworthy company. With very poor customer service. After one hour and forty minutes on the phone I was left with slower download speeds than when I started. Thanks technical team. Potential customers beware, I strong recommend avoiding talk talk.
    Complaint ref 1-000005-188526-0
  • Reviewer
    Location
    EMSWORTH
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Pretty rubbish really kids always moaning how slow it is
  • Reviewer
    Location
    Lanark
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Reviewing Talktalk isn't normally straight forward having been with them three times now. I have found their faster broadband very good and reliable and have no issues, however their customer care continues to have concerns with if/when wishing to deal with any concerns. I have just ended my contract with them on the agreed date yet still continued to get billed. Despite 11 x emails to complain with only two responses, eventually agreed to have a call made to speak about the refund due which did get settled correctly.
    So broadband/phone very good as was price but just hope nothing goes wrong during your contract period.
  • Reviewer
    Location
    Aldershot
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Customer service is awful. I am moving properties (From a rental into a new build I have purchased). I have been with them for nearly 2 years. Got like 5 months on my contract. Wanted to renew it long term in the new property but I had 2 months where I had no where for the line to go (my new property doesn't want me to add a line into the property as they already have broadband) so for the sake of me having 2 months away from their service they charged a massive early cancelation fee.

    Customer service didn't really care about keeping me as a customer. Just seemed a lot more interested in getting the cancelation fee out of me and moving on.

    100% will NOT use talk talk again. Disgusted with their customer service team. Very inflexible and considering I've been with them for several years and called to say "Look, I'm going to be homeless staying with family for 2 months but I have a new build property I am moving in to in 2 months, I want to use your service when I am in my own owned property, can we do anything?" and was just told no you have to pay the cancelation fee, put the broadband onto another property (not possible for me) or get a friend to take over the service (I won't have any friends who have no internet that will want to take over my internet service for 5 months. Who does that?)

    Awful options. Awful customer service. Very inflexible and just generally unhappy with what I was offered. Would have been more than happy to say something like I still absolutely owe you 5 months of service so I will re-instate those 5 months once I am in a position to receive the service, plus I would have been happy to extend my contract and/or guarantee that I would sign a new contract after that period. Happy to work with them but nope, just wanted rid of me, biggest cash payment they can off me upfront and to shove me on elsewhere. AVOID AVOID AVOID AVOID

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