TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 2187 customer ratings since 2021-05-17 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,513 Customer Reviews over 163 pages

  • Reviewer
    Location
    northampton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    RUBBISH. My phone broadband and tv freeview bill was excessive so calls very expensive. I cancelled to move elsewhere after contract ended and due to having to pay yet another month i had the choice of paying yet 2 months as I would have to cancel the cancellation in order for the provider to move me over which was very annoying when it ended in 3 days time!!! otherwise I would lose the home number and have yet another delay in the changeover. What a waste. Also changing is not that easy. So now I am left with my son home from Uni doing dissertation work and probably no broadband. I cant see why they cant just allow the changeover when I am paying an extra month and also have not cancelled the Direct Debit so are getting their money when the 3 days ends. Thanks for nothing Talk Talk. The phone line has been awful for most of the contract and TV kept buffering and cutting out films.
  • Reviewer
    Location
    london
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Since switching for fibre broadband(min 20Mb-38Mb) early 2015 the average speed since 2017 is aprox 8Mb(yes this is very unstable they called fibre broadband becouse most of the time speed dosent go over 4Mb).I has called to talktalk aprox 20 times to resolve problem but always has to pas they customer service rules wchich is:
    1-run speed test
    2-switch off router,then swith on
    3-run speed test
    4-press reset on router
    5-run speed test
    6-restart computer
    7-run speed test
    8-switch off router,10sek.,swith on
    9-run speed test
    10-nothing I can do for you at this stage,we need to send engineer to investigate
    around 1 hr need to spend for this things every time
    11-very friendly engineer coming to investigate,just "PLAY CHECKING"conections,somtimes renew cable or something then saying within 1 day will be ok.
    YEAH but for 2-3 weeks and then same thing happend again and again,they use our private life and money,nerves this company lies to run they bussines.
    2017 on 5 January I call talktalk becouse sppeed drop to 0.27Mb(Yes,les than half Mb)and I was very frustrated becouse cannot even read news and had enough dealing with them,saying that I want to cancel my contract.It was not easy spending aprox 1 hour to talk and listening they music,talking to 4 people before they cancelled(must pay for another mont-30 day notice)

    Then I call them again(paing for another month)and asking them to do something with this speed(0.27Mb)spending another hour to talk but refuse do all this points again(written above 1-10),saying that I have done all this and the problem must be outside property(also refuse for engineer to came and investigate),but the person on the helpline said on this stage nothing can be done.
    I have call again spoke to another person,another hour,but this time just sitting talking and running speed test on and on refusing to do all the steps(1-10),listen so many excuses from them like:
    1-this could happen between 9-7pm
    2-electric things in the house may cause the problem
    3-bla bla bla
    I said in my property everything is switch off except computer,and running speed test asking person how can explain speed improve for about 5Mb only by talking to them(refuse to do steps 1-10 again),then talking and running speed test for aprox 45 min finnaly I get 18 to 21Mb speed than said to them thank you very much I got min what I paying for.
    I thing this company making as donkeys by dropping speed and waiting for phone call to make money on phone calls,sanding engineers(you pay only if the problem is outside property,but this is engineer decision on the raport so Im sure they do find sometimes problem inside for money like parking wardens getting some %).this is the world of lemmings they think,I hope this company will DIE!
    I JUST WANT TO WORN DONT TALK TO THEM DONT SIGN CONTRACTS DONT GIVE THEM YOUR DETAILS,SIMPLY DONT DEAL WITH WITH THEM ITS NOT WORTH A PENNY,ONLY YOU CAN GET FROM THEM IS:

    "Frustration"

    Any ones want do sing deals with "FRUSTRATION"?
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    WORST COMPANY EVER. Takes 2 weeks to switch you. Please do not be fooled by their rate. You will regret if you switch.

    I recently switched from BT to Talktalk, since my BT fibre is getting slower by day and I keep getting posts from BT asking me to upgrade to their premium fibre, which is obviously a marketing compaign that wants me to pay more than what I should be. So I decided to switch to a more competitive company, since my neighbour use Talktalk and I thought it might be a good idea to also use Talktalk.

    I bought the service online and they delivered the router to me. I installed it before the activation day. and surprisingly. the internet was not activated by the day it should be which is the 8th Nov. and i called up talktalk, and they tell me to wait for 24 hours as their is some mess up with openreach. and nothing happened afterwards,i called up again to complain, the manager told me it should be resolved within 48 hours. and i have waited 48 hours. and still not have an active service.

    and i have been told it would be another 48 hours that the switching will take over. and it is not their fault, is open reach's fault.

    So everyone please dont use talktalk. unless you want a service without knowing activation time.
  • Reviewer
    Location
    blackpool
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have wasted hours of my life trying to get my broadband reistated. Ive been told one thing and then been passed to someone else and told something else. Nobody cares, their English is awful, I have received zero customer service. I will never use talktalk again.
  • Reviewer
    Location
    northampton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    The broadband is fine. NEVER take on the phone from Talk Talk. I cannot even make any calls out and there is the most awful noise on the line, I got through once they tested line and said all ok, then I said it is not so they started to tell me to get a screwdriver and undo the input or something, I am not technical and did not understand or want to do this myself as I know it can be dangerous and if I had done anything wrong it would be my fault. So they then asked for £60 for an engineer to come out. I am left nearly a month later with a phone I cannot hear anyone when they call and I cannot make any phone calls out. I CANNOT WAIT TO END THE CONTRACT AND WILL NEVER TOUCH TALK TALK AGAIN. They send a letter asking me to call them oh well I would love to if I could use the phone
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Waste of my 25 days time for waiting the internet to installed what never happened and now I have to find a trustworthy provider.
    I called talktalk and been on the line for 45 minutes to get the contract and finally done than when the engineer should come no one came for the installation.I called them and I been told I need to cancel my contract and get the new one because of some fault with the line.I wasn't happy at all,but I said alright lets do it again and I booked the engineer on 10th of December.Today I called talktalk to make sure an engineer will come.Guess what happened?
    They said I have to cancel the contract and do it again(third time) because first I have to get the simple internet and after a week I can upgrade to fibre!
    What a huge disappointment!!!
    I was waiting for ever and another 4 people in my house.Do a favor for yourself and forget talktalk.
    Unprofessional bunch of people with no knowledge of anything a part of so sorry.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Tragic! No british english speaking advisers at all! constant problems, bad line, disconnecting constantly... do not use.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Terrible service. Had a two year contract and the connection would constantly drop out. Had multiple, lengthy phone calls with customer service who were friendly but incompetent and would read of scripts. Several engineer visits and they still couldn't repair the poor connection in my flat. They tried to fob me of with the connection is poor in my area but this is not the case.

    Moved to Sky and in 4 months the connection has not dropped once. Faster broadband and strong stable connection and much cheaper.

    Do not go with talk talk - poor service.
  • Reviewer
    Location
    South Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So what the hell is happening here? We have been with TalkTalk for quite a while now and decided to upgrade last year to speed up the B/Band on an offer that they had. All good no problems faster and much better. Then I got a phone call from TalkTalk (really!!?), they wanted me to download a programme to allow access to my computer to fix problems, seriously. When I refused access to my computer and the offer expired and we began to pay MORE!!!!!, the service has gone from excellent to, well too low for zero to quote Elton John. At the moment I am trying to get this poor service addressed. More later.
  • Reviewer
    Location
    north london
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible, just terrible!!

    The Talk Talk service in my opinion was absolutely terrible, I live with my mother and she took out a talk talk contract. First of all it took them ages to send out an engineer to connect us and therefore the so-called grace period where we could cancel "hassle-free" was no longer possible. Then for the weeks we were connected the speed was WELL below what should have been the minimum speed provided. They PROMISE no less than 5Mbs but we were rarely getting more than 2Mbs. Then when my mother had had enough of calling OVERSEAS operators - who didn't call back when they said they would and when they did, didn't know why they were calling (obviously hadn't checked their notes) may I add - she decided to cancel her contract and they said she would have to pay a cancellation charge unless she gave them 90 DAYS(!!!!) to sort it out. It was a standard connection (they didn't even have to put in a new line) So we would have had to put up with unto 90 days of terrible service. They then held our line hostage so we had to get a new line in for a deferent company to provide us with a service we should have got from them! Now we are stuck with having to pay a cancellation fee for terrible service and customer service.

    WHAT HAS HAPPENED TO "THE CUSTOMER IS ALWAYS RIGHT??"

    I and my family would NEVER EVER recommend Talk Talk to a stranger let alone friends or family.
  • Reviewer
    Location
    Maldon, Essex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I've finally given up with Talk after about 15 years as their service really is terrible. They never delivered the speeds they promised and somehow persuaded me to pay for an even higher speed that I only got close to once.

    My broadband finally failed (broadband light green, internet light red) and so I went through the usual motions, and they sent a new router, which as I expected didn't sort it. They then said the fault would be escalated to their technical team and I would get a response in 72 hours.

    They didn't so when I phoned they said actually it was three working days and as it had been over a weekend they still had two days to respond. They still didn't and again I called, but this time I'm told that their technical team only work office hours and as it was outside the couldn't help and I needed to call back. The next day (during office hours), the response I got was hopeless, they had no idea who was doing what, or when.

    I gave it two more days, called back and got the same response, so said I would be changing providers, at which point they got interested and suddenly started talking about sending an Openreach engineer out. When pressed as to why it had taken them ten days since the fault had been escalated to mention an engineer, the guy admitted that calling one out costs them money and they only do that if they have to.

    Anyway I am now with PlusNet, plugged in the router yesterday and it didn't work (as I expected). Called this morning, explained the situation, the guy tested the line and said there was a fault (Talktalk insisted there wasn't). Connected Openreach immediately and was informed that they would be investigating it in four days.

    This delay is on the Openreach side, so the point is PlusNet did more in five minutes than Talktalk did in ten days!
  • Reviewer
    Location
    Aberfeldy, Perthshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    The telephone service is excellent, with very good rates for home, overseas and mobile calls but the broadband is terrible and has got worse since TalkTalk announced they were 'improving' it. The download speed (0.9mbs) is possibly the worst in the country. When I complained to TalkTalk last year they sent an engineer to check my equipment (for which they charged me,)gave me a new Router but said all the problem was down to BT, who had promised to improve things by 2017. Who do I believe?
  • Reviewer
    Location
    cambs
    Reviewing
    TalkTalk
    Date
    Comments
    no t.v. service for 8 weeks talked to technical team what a hoot everything they told me to do I had tried myself.Telephoned main office still waiting to hear from them even though they said they would call back. for the record talktalk service TO THEIR MAIN OFFICE IS BT.[need I say more.]
  • Reviewer
    Location
    Devon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Our contract is nearly up and we most definatly won't be renewing it. We had to take a18month contract as that was all that was available, and the reliability of the internet is quite frankly rubbish, not worth the £35 ish we're paying !! Worse decision going with talk talk. Customer service isn't great either, not solving any problems just 'offering good better deals'.... no solve the problems please. Will definatly leave when contract is up and would NOT recommend to anyone !!
  • Reviewer
    Location
    New Forest
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    TERRIBLE SERVICE. DO ANYTHING BUT SUBSCRIBE. After a month of dropped service the problem was 'escalated', but they wanted me to ring them within 24 hours or they would claim it was 'fixed', and they never answered 100 calls. PLEASE PLEASE PLEASE never subscribe to this company.
  • Reviewer
    Location
    UK
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    There is noting positive about TalkTalk, the prices are rubbish as they increase the bill after a few months. The wifi is so slow and often stops working. They phone sound quality is rubbish. The customer service is extremely poor and you may have to wait on hold to speak to an adviser for over an hour. My router stopped working and this affected several other customers. I called and reported the issue and they infromed me a new route would be sent to me. Over a week later i still had not received the router and had no access to WiFi. The whole TalkTalk network is poor and a waste of money. You will end you paying for a service that you won't recieve. Do not use TalkTalk and save yourself from unnecessary stress and dont waste your money. Go you virgin or sky.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    First of all - READ AND BELIEVE THE REVIEWES - why am I saying that? because i was stupid enough to join talk talk while thinking I will have a different experience. Well, I didn't. I thought that saving up the money (compared to other comapines) would be worth it - well, it wasnt.

    Please trust me - you have never encountered such a TERRIBLE CUSTOMER SERVICE your entire life. I could list about 20 issues we have had during the last 18 months (locked in a contract...) which were dealt with a complete inadequate manner, lack of professionalism, and lack of knoweldge. The frustration and time wasted, are simply not worth the small saving in money.

    AVOID. AVOID. AVOID.
  • Reviewer
    Location
    BIRMINGHAM
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Terrible coverage, terrible customer service
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never worked from the beginning - engineer never turned up. Despite it never having worked they wanted to charge to have it fixed as they said they could not find a fault - turned out that they were looking at the wrong account. Still does not work after over three months and they are still billing me. The account they were fiddling about with now does not work either. :(((
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Horrible Internet Provider!
    The worst experience I have with this provider- Every single day it stops at midnight and will Show: "Connected" "No Internet".
    Same happening during the day few times per day.
    Impossible to work from home- losing my work, missing zoom meetings.
    There is NO CUSTOMER SERVICE AT ALL!
    You can call as much as you like- no one will help. First year and last with them.
  • Reviewer
    Location
    ENGLAND
    Reviewing
    TalkTalk
    Date
    Comments
    I honestly can say this is the worst Internet EVER. I would probably have better Internet by living on Mars. They need to shape up or they going to go banqrupt. 600% sure that this Is the worst Internet and will never go back I hope they get destroyed by a asteroid impact or nuclear war because Internet this bad shouldn't exist
  • Reviewer
    Location
    ENGLAND
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I honestly can say this is the worst Internet EVER. I would probably have better Internet by living on Mars. They need to shape up or they going to go banqrupt. 600% sure that this Is the worst Internet and will never go back I hope they get destroyed by a asteroid impact or nuclear war because Internet this bad shouldn't exist
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would rate them with a 0 if i could. The online chat feature is useless when it comes to fixing Internet speeds, they're only eager to close the chat mid discussion. I use this as an alternative to calling them as I cannot understand a word they're saying. When the Internet speed does come back up to their 'promised' speed which in fact is only 9Mbps, after a while it 'magically' goes down. Instead of trying to save a few £'s I will move to a better Internet service provider and at least get good Internet connection. For those of you wishing to join, I'll save you the hassle from them, just DON'T join Talktalk!
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    TalkTalk is extremely bad! I would never recommend TalkTalk as their internet is very slow and they have poor customer service!
  • Reviewer
    Location
    Uk
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Pay for 17mbps get 3-4mbps, laggy, cannot play games, stream, and sit at screen for hours trying to do anything, and only 2 of us here! With only one device on at a time! Disgusting, not fit for purpose, send you round the houses, expecting you to chase and csll everyone to solve thier poor service. Don't listen, don't redpect customers, lie and fob customers off, complete failure of contract hence ileagal practice and now in court with myself. Will say thankyou tho for refusing to give me a refund as now added 8% interest and has gone from hundreds to thousands. Woohoo....thanks for the money! Haha
  • Reviewer
    Location
    Bolton
    Reviewing
    TalkTalk
    Date
    Comments
    Awful experience. The broadband kept dropping out. It’d take almost an hour on every web chat conversation with someone. Web chat sent standard messages unrelated to my query. When I logged a complaint, I received an email to say they’d tried to ring me when they hadn’t. I never received a good speed with them even though I paid for fibre broadband unlimited and it dropped out lots.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Most rubbishest WiFi out of all the Broadband providers never go for talk talk highly not reccomended
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I have an 18 month contract with talktalk and they have already increased their prices twice. I have to pay line rental for a phone line that is regularly cut off. They're just crap.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talk Talk internet has been a miserable experience for me.
    When you sign-on it works well for a short time, before devolving into a useless service with very bad connection speeds.

    If the TV is streaming internet content (like the BBC iPlayer) it becomes difficult to do basic things like checking email on gmail.

    The upload speeds have always been pathetic with simple things like attaching a 3MB PDF taking a lifetime ...

    Would not recommend. I am honestly considering paying out my contract and moving to a different provider asap.

    Disclaimer - I have no idea how good their fibre service is as I am on a regular connection.
  • Reviewer
    Location
    Chorley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What a shower! Reported a phone and broadband fault to TalkTalk 8 days ago. They tested the line and said it was a fault with my own equipment. I insisted on an engineer visit and they said I'd have to pay £65 if it was a fault with my own equipment. It wasn't. The engineer identified a problem with cabling in the street outside. Have heard nothing since. No communication from TalkTalk. Don't know when it will be resolved. When I ring up I keep getting put through to someone in India/Far East. All they will say each time is that they will update the ticket and how sorry they are but don't seem to do anything. I can't speak to anyone in authority or get any definitive answer. For a communications company TalkTalk make it near impossible for anyone to communicate properly with them. Quality of service is zero. Customers appear to be a nuisance to them. As soon as I get this fault resolved I'll find a phone and broadband supplier that respects its customers. If you are thinking of becoming a TalkTalk customer be warned! And, no, I didn't choose TalkTalk - I was originally with Pipex (an excellent company) who were taken over by Tiscali and, subsequently, TalkTalk). A complete disaster in customer service terms.
  • Reviewer
    Location
    stone
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    dodgy costumer service,promising everything to keep the costumers,but doing nothing.unexpected extra charges. very unsatisfied.not recomended!!!!
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    customer for three years.Very poor. weekend WiFi non existent. During the week very patchy. Complained to costumer service on several occasions minimal improvement for couple of days then back to normal. Got fed up and found another provider for the same price with reliable services. Only now released what I was missing. I have £14 left after finalizing my account with them and they have not reimbursed it. Well ridden.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    Worst provider ever!!! Lack common sense and no one knows what there doing! Tried cancelling within the cooling period and had so much trouble getting hold of them and then got sent to different departments that couldn’t deal with my situation. Awful customer service and provided avoid!
  • Reviewer
    Location
    Essex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Fantastic broadband even with all of the devices we have connected to it.
    Also both of us have a brilliant mobile contract.
    Thank you for the fantastic customer service over the years! And thank you, Che for the excellent, fast customer service call.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They are the worst company I've been ever dealing with, I definitely advise you not to go with them cause it is more the waste of time and money than what you struggling are able to get..... 2 hours spend at the phone try to understand and the worst connection ever with no possibility to email you cause they are not allowed. NEVER EVER ANYMORE
  • Reviewer
    Location
    Northampton
    Reviewing
    TalkTalk
    Date
    Comments
    NO STARS!! The worst broadband company! Dont use this company or you will pay for no service. What a shamble company.
    Why UK Trade Standards do nothing about it. Only 3 months since contract started but had no one full week of internet. Connection dropping daily. Had 3 visits of BT Openreach Engineers to sort the problem out. But nothing is working. Will cancel my contract as no service provided as per agreed contract. I will not pay fees for early exit even they threat me with it. Good luck to recover any payment from me. I will proceed with the Legal Action.
  • Reviewer
    Location
    East grinstead
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never use, to connect wanted to charge £65 even though said free! Told expensive to cancel. But was within 14 day cooling off period. Now charged 2 months for Internet that has never been switched on. and will have to claim for my money from them absolute Joke! To cancel they kept me on phone for over hour passing back and forth- money! AVOID!
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    I honestly don't know where to begin with my review, other then saying Talktalk are beyond the worst company I have ever had the misfortune to deal with. They let a man who was imprisoned for stalking me change my router name to I was a slapper, then without my permission continued my contract when it ended and over charged me, when I was previously paying £45 for the standard package, they put it up to £79 a month. They also have called me by the name of Tina on more then one occasion, leave me on hold for hours then cut me off, and I cannot seem to get through to the correct department to cancel this terrible part time working service I pay over the odds for. My review is DO NOT USE THIS COMPANY!!!
  • Reviewer
    Location
    Morecambe
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please don't chose Talktalk, it's so unreliable, the speed constantly drops where it is totally unusable and it doesn't matter wether it's at 7pm or 4am, every other day I need to reset the router because it's connected but no Internet. And you can forget about using multiple devices! Haha!
    Customer service just fobs you off, in the first week they told me it was "teething problem's", apparently 6 months into the contract it's still "teething problems". Don't waste your time, money or energy with Talktalk, I wish I didn't, but you know how it is, locked in a contact they have no motive to improve you or help you because they get your money anyway regardless.
  • Reviewer
    Location
    Sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Tried to set up a phone and broadband account. Completed online. They decided to set up a completely new phone line. They unable to provide the service they agreed to , then failed to notify us of this.
    This was for my elderly dad who needs a phone line for his care line and the previous suppliers contract had ended.
    Cancelled before we could be treated as a mug any more by them
    Utterly appalling “service”

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