TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 2187 customer ratings since 2021-05-17 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,513 Customer Reviews over 163 pages

  • Reviewer
    Location
    LONDON
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I've used Virgin Media, Sky, BT....

    Talk Talk is without doubt in my mind, the worst for service. Their customer service agents are dreadful, most can't be understood, and the level of customer sympathy when something goes wrong is appalling.

    Pay extra and use BT
  • Reviewer
    Location
    glasgow
    Reviewing
    TalkTalk
    Date
    Comments
    well what can you say nothing but fly men free engineers vist cost me £85.00 never seen any monies back got credit on next bill, got name, tel number stolen when they got hacked calls from scammers all the time bill charges never the same always different constant disconnections slow speeds cant understand help desk paid my early termination fee just to get shot of them stay well clear dont fall for the adds telling you they are cheaper cause they will bump up your bill when it suits them and you will be on phone for long time to sort it out but you will not get money back conmen
  • Reviewer
    Location
    South West
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Having seen all the bad press about TalkTalk, I am a little surprised to admit that for me, actually its been a good service. Reliability has been very good (compared to previously VirginMedia) drop outs have been almost non-existent, help desk has been easy to get through to and pretty responsive. Phone service has been fine. Nuff said...?
  • Reviewer
    Location
    Knutsford Cheshire UK
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Customer service dreadful, Charged £10 for call, Did not resolve anything.

    When I left them they charged a final bill which did not get to me and then charged 4 times of that.

    Broadband slow and unreliable, 17mbps advertised 0.2mbps actual speed

    Not satisfied would avoid
  • Reviewer
    Location
    Luton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really poor internet service, I've paid extra to be insured faster broadband. However I have not been satisfied. I am not impressed with talk talk service at all
  • Reviewer
    Location
    Guildford
    Reviewing
    TalkTalk
    Date
    Comments
    We upgraded to super fast as the company Necton was so slow, now we have to keep re booting the hub as out connection is still dropping to around 2mbps support are unexperienced, so as am not going to pay cancellation fees, will just have to put up with rebooting the hub regularly uhhh
  • Reviewer
    Location
    Cosham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The most worst service I ever received.
  • Reviewer
    Location
    Winsford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling treament on live chat. Got through security checks and speedtests, the internet then cutout and dropped the chat. I then had to tell a different representative the same security checks and details about the issues of intermittent connectivity.
    Currently getting half the advertised speed, intermittent dropouts, slow on all devices. On the third live chat the rep was copy and pasting script at me. Then my options were to pay to have an engineer come out, one thing BT doesn't. Or pay for a new router upgrade that apparently will work at the right speeds that I am already paying for! When typing a response to this information they cut the live chat! We moved to talktalk after a recommendation from a friend for their customer service, great speeds and reliability! Now looking at a different provider.
  • Reviewer
    Location
    Blaydon-on-Tyne
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Constant drops, slow speeds, managed to get through my 4g even in lockdown. Avoid at all costs.
  • Reviewer
    Location
    KING'S LYNN
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I joined talktalk , I cancelled on the second day as there is no internet , But they send me a bill after cancellation .The reason for bill is the service was apparently live .That`s why I have to pay the bill. After more than 30 minutes argumentonly they waived the bill.Appaling customer service, rude and arrogant customer service people don`t want to disclose their name .Don`t join with this company.
  • Reviewer
    Location
    Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The broadband speed is generally extremely slow, and when it does pick up, it's only temporary. Extremely unreliable service, and although the call staff are friendly enough, they do nothing in terms of actually fixing the issues.
  • Reviewer
    Location
    Ottershaw
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    After a while, broadband starts getting unstable. Usually just before an ad campaign for expensive upgrades. It then takes ages to work your way through customer service until you finally get to technical support who can adjust te signal to noise ratio. Then it works again. We had this 3x in the last 4 years, and every time they try to sell us an upgrade first...
  • Reviewer
    Location
    mk6 3lj
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I just had a call from your company today regarding my internet connection which is quite awful as is sometimes the reception on my landline telephone. I would love to know why you cannot get someone that is fluent in English to make these calls as this guy could speak any. We pay enough money to your company, step up and pay enough and you will find staff up to the job.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful service from start to end.
    DON'T GO FOR TALKTALK.
  • Reviewer
    Location
    Bristol
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    In the centre of a city where we are paying extra for ultra fast broadband with fibre optics the internet connection is worse than our previous house in the middle of the country. Quite often I have been unable to lead a YouTube video or a google search and watching a film over the internet is just a nightmare. I am constantly frustrated with the inability for it not working. I THOROUGHLY RECOMMEND YOU DO NOT CHOOSE THIS PROVIDER.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    computor connection overall very slow to connect asked them in the past what mb they where providing theyre coment was the max the phone exchange could allow they reckon i was getting 5mb
  • Reviewer
    Location
    NORTH WALES
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worse customer service I have ever experienced. Hours of phone calls wasted about an issue which was their fault, which has cost me a fortune!

    Internet use I haven't used due to faults still paid for (because of their incompetency in handling the situation).

    Advisors hanging up on me. No way of cancelation unless I pay.

    I will be contacting consumer rights in order to take my matter further.
  • Reviewer
    Location
    Beaonsfiled
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I regreted going with talk talk in the first 2 weeks it stopped work everytime you ring there customer services it takes 10 mins to actually speak to someone and then when u do they dont listen to you do the same stuff over and over , i have now rung them well over 20 times in 8 months had to engineers out and still i get 2mb 2! My girlfriend lives a 2 min walk away from me and gets 32 mb with talk talk , ive had enough have offered me no discounts or anything waste of time save your money and go somewhere else . Disgusting and useless
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    Totally useless. They have the cheek to have a black Friday type sale while their email is down again for the 100th time. I cannot get in to my emails since last night.
  • Reviewer
    Location
    Sheringham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Trouble started just after went with them lost speed never had a proper connection when phoned up customer service Always got told same thing restart router didn't work had 3open reach enginers come out &2 from talk talk same old thing speed not getting was offered discounts but to no joy they are the worst company have ever been with and for the advert rubbish s
  • Reviewer
    Location
    Warwick
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I left sky to join talktalk as they were the only ones who had the option of fibre.
    Before the changeover began i had problems, they started to take the line too soon and so my phone line was in limbo. I could not make outgoing calls and my sky broadband went to pieces. Ironically at the time i thought because i had handed my notice in with sky they had some how slowed my line right down, apologies for that to sky!
    To be fair to talktalk i asked and got £60 compensation so my first two weeks worked out free.
    Once the broadband was installed for the first few weeks it was really good but then all the problems started. Terrible reliability, slow speeds, high ping making gaming completely impossible. If i reset the router it might make a difference for a few minutes it might not.
    I have complained to talktalk and they tell you no problem with the line or external fault and it is being rectified. Nothing changes.
    Today i have subscribed back to sky, i know talk talk will want an early termination fee but i am willing to argue this one in court. Shocking service that just should not happen these days.
    I don't need the fastest but i want reliability. I had it with sky, heading back and will never touch talk talk again
  • Reviewer
    Location
    Twickenham
    Reviewing
    TalkTalk
    Date
    Comments
    In the words of comic book man, WORST COMPANY EVER!!!
    Customer service is abysmal, the broadband connection is atrocious, and their engineers haven't got a clue! Hence why BT are always called to actually fix the problems. If you're hesitant whether to choose talk talk or not, please know that there is not a single part of talk talk which is good. Don't be fooled by the price etc, 1 million percent not worth it! can't even cancel without paying stupid money!
    NEVER AGAIN!
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I now left Talk talk due to a Broadband Stability Issue and I still struggle with my latest Bill Charges.
    I have been spending so much time over the phone with the customer services that is ridiculous.
    DO NOT CHOOSE TALK TALK
  • Reviewer
    Location
    Abingdon
    Reviewing
    TalkTalk
    Date
    Comments
    0/10 on all counts. Utterly appalling service, I have never had such poor service from anywhere in my life. Customer service is non existent.
    I was forced on to TT when Virgin sold out: Virgin were appalling but TT are considerably worse. They increased the monthly cost of the broadband without informing me and initially refused to listen to my complaint. Eventually after months of trying I was refunded the overcharge but the price was then put back to the higher amount.
    Download and upload speeds are utterly appalling and that is when the service is working which is not very often. 3G 1 bar is often considerably faster than TT broadband in the same room as the router. My advice is to avoid TT at all costs.
    My new BT broadband starts tomorrow!
  • Reviewer
    Location
    West sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Customer service is absolutley terrible. All foreign call centres following a script.I suffered 2 major internet and phone issues over a period of 16 days called TalkTalk on a registered mobile to report a fault and progress chase and got charged £22.00. 20 years as a customer no refund offered and have spent many hours on a phone trying to resolve problems they are utter rubbish. Gone to BT NOW VERY VERY DISAPPOINTED.
  • Reviewer
    Location
    Birmingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Having never in my life felt the need to review any product I have purchased, I felt compelled to document just how terrible this company is.
    Their foreign call centre 'installation team' are robotic and are simply unable to deviate from a programmed script. Following daily calls to check on when an engineer would be returning to complete my installation, I was simply given a date of 2 days in advance and would be told to await the report from the engineer. That date would pass and a further date was provided, again 2 days in advance. Like groundhog day, this process went on for 2 months.
    It got to the point were I was lied to about attendances that never occured and they simply continued to blame BT Openreach.
    I cancelled my order due to their complete inability to be able to be able to converse with another human being and due to the deceipt and ability to offer anything other than a scripted apology.

    I have no idea how this company exists in a market of broadband providers.
  • Reviewer
    Location
    Didcot
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you need customer support it is absolutely awful.
    Personally I'm on a VDSL fibre service and the equipment they provide is a bit dodgy, bombing out a couple of times a week on what should be a 30mbit continuous service!

    If you can get away with not using their customer services dept, think yourself very lucky.

    They actually deleted my mother-in-laws email address due to errors in their system. Now she is having to re-register with all her websites she visits - as their CS department can't help.

    OFCOM should stop you being an ISP.
  • Reviewer
    Location
    York
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I have been with this company for nearly 2 months now and it's turning into a nightmare. Firstly, I had to wait for 3 days after the engineers installed my equipment, despite being told that they would have me up and running before leaving. I live in York where TalkTalk provide superfast broadband but it isn't super fast at all. It's worse than what I had previously with Virgin which is advertised at a speed 15 times lower. Then, I went to use my landline and it wasn't working so I contacted them and they suspended my services for 4 days because of their mistake when they set me up. They told me it would be 2 days, then 3 and then 4. Lies and incompetence and I'm not standing for it any more. I have made it clear to them that one more cock-up and I will cancel my dd and see them in court if necessary. Awful company - stay away! Remember the old saying - if you pay peanuts, you get monkeys.
  • Reviewer
    Location
    BOGNOR REGIS
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst broadband company I have ever had the misfortune to deal with. Ripped me off increased bills because I was unable to use direct debit. Directly threatened me on the phone when I couldn't pay. And then threatened me again to damage my credit file. The service was always slow and dropped out a lot. One time i had no Internet a week and no phone line. Excuses constantly. No refund for loss of service and my last bill I just paid off was £29 yet they threatened ruin my credit file for 6 years over that. Didn't send any bill in post. I didn't even see the email until yesterday. A complete and utter joke of a company. Really your reputation will suffer treating people like dirt. Two of my friends have today cancelled because way I was treated by Talk Talk so go enjoy your £29 pounds out of me you just lost a lot lot more.
  • Reviewer
    Location
    Smith
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Without a doubt the worst ISP in the UK, perhaps even in the world. Internet practically disappears on weekends, as they massively reduce average service during peak times. I go most of the week without internet, or with extremely slow internet. I have NEVER had a higher download speed than 1Mbps, and when running a speedtest I'm told my internet speed compares globally to the average internet speed in Sub-Saharan Africa. Great job, TalkTalk, I hope you go out of business or at least get a grip on your dated infrastructure, maybe employ some actual helpful customer service, and get your act together! Would advise anyone to avoid it like the plague. *Rant over*
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Signed up on an 18 month contract via Currys on a fibre deal. Within 4 weeks of installation they increased the price. When I sign for a contract the ammount quoted is what I expect to pay for the term of contract. NOT WITH TALKTALK!.. DISGUSTED...
  • Reviewer
    Location
    Peterborough
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful broadband provider, I have been with Talk Talk for 2 months and so far my internet has been down for 6-7 consecutive days which is a disgrace and customer service showed no sign of fixing the issue or treating it with urgency. They are the worst internet provider I have ever experienced, you are better going with another company.
  • Reviewer
    Location
    Worcester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Was with Sky but not happy with their Service. Had no idea how bad things could be until I moved to TalkTalk. Poor access, no E Mail now for two days and on the odd occasion that I can make contact, am entirely unable to understand what is said.
  • Reviewer
    Location
    Chester
    Reviewing
    TalkTalk
    Date
    Comments
    No phone line no internet no reduction in bill live chat use phrases like I am dearly sorry I had aol for ten years and the internet always worked I have been with talktalk 5months and about once a month I lose internet the phone line hardly ever works and the Indians at the call centre seem to think i am a diagnostic expert absolutely useless.
  • Reviewer
    Location
    Wrexham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband is so bad. Sometimes it randomly turns off and we have to wait for minutes to turn on again. Sometimes, like now, it is just crippingly slow. When I asked customer service they tried to help and said it was an issue on my end
  • Reviewer
    Location
    Wigan
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talk talk are terrible. Broadband speed is slow, customer service is useless and most of all their e-mail service fails three or four times a day. I am in the process of collecting all my e-mail data with a view to leaving in a few weeks. I have been with them for a few years and they have got worse. When they changed their e-mail system by shrinking it, giving it less features and far worse reliability that was the last straw. Good riddance.
  • Reviewer
    Location
    Worcester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have just tried to cancel Broadband again. Was told months ago that I would have fibre within a few weeks. Have little idea what I was just told as I could not understand but basically, I will not be getting faster access. Was told that I neede to talk to "Technical Help" tried to butt in and say that all I wanted to do was to leave Talk Talk but wasting time -
    Just want to leave but cannot face another hour wait
  • Reviewer
    Location
    Kent
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Awful customer service. The advisors must be so regimented they cannot answer a simple request without checking you need faster internet. Asking for a leave date brings a raft of offers and a lack of listening to the question asked. No issues with the speed of the internet of costs; just VERY frustrated EVERY time I have the misfortune to need to either call or use the live chat feature.
  • Reviewer
    Location
    Cheshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm so disappointed with TalkTalk I am going to leave them and will never buy one of their products again.
  • Reviewer
    Location
    Chepstow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible - don;t touch them with a bargepole.
    Example:
    me: "I have no dial tone"
    cs: "Is this a problem with international calls?"
    me: No - I have no dial tone"
    cs: "Please try dialing xxxxx"
    me: "That won't work - I have no dial tone"
    cs: "Dial xxxxx - I can't help you if you don't follow instructions"
    ms: "Just order an Openreach engineer"
    cs: "Unless you follow instructions that will be £65"
    etc etc for nearly 30 minutes

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.