TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 2187 customer ratings since 2021-05-17 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,513 Customer Reviews over 163 pages

  • Reviewer
    Location
    london
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    THE WORST COMPANY EVER!! WOULD NOT RECOMEND TO ANYONE. i spend hours and hours with them on the phone and they never resolve a simple issue which only takes five minutes to solve what kind of company is this?? i wouldn't suggest for any of you to go to this company as they are so rubbish. infact they don't even deserve ONE STAR.
  • Reviewer
    Location
    East Sussex
    Reviewing
    TalkTalk
    Date
    Comments
    Dreadful. Rubbish service with even worse customer support.
  • Reviewer
    Location
    Uk
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been With TalkTalk for over a year now, constant problems with broadband speed. (Average speed of 6.88 Mb ) Complained many times had engineers out speed would go up to about 11Mb for a short time and them back to 6.88Mb.
    Call TalkTalk again today and again they said that the fault was at my end and that they will need to send out an engineer out. I insisted to speak to a manager, as I wasn’t prepared to put up with this any more as I felt the problem was at their end. Got put through to a English speaking person. Where I was informed that the problem was at their end and that it was because of filter they have sorry cant remember what it was called. In a nutshell and in the managers words. He said that It is up the a manager if this filter is on or not . He said that he has removed the filter and asked me to check the speed; from 6,88Mb it went to 15.89Mb
    All I can say is if you are having similar problem aske to speak to a manager.
    It is what I suspected they are in control of the speed. TalkTalk have totally ripped me off for the past year and wasted my time.
  • Reviewer
    Location
    leatherhead
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Good when it works, but when it doesn't it's a nightmare.

    Appalling customer service. It took 6 YEARS to get them to finally sort out a faulty line pair, with hours of phone frustration each time the service went down.

    Finally dumped them after they failed to get openreach onsite for a fibre installation 8 times in a row and forced a 14 day wait between each attempt.

    The replacement ISP was on the phone to openreach after their first failed visit and forced an engineer to be onsite the next morning. Ironically they use Talktalk wholesale to provide service, but the contrast between the helpdesks is like night and day.

    (Yes, the faulty line and failures to show up is an Openreach issue, but a LLU ISP who lets a customer suffer repeated line faults over an extended period and tries to blame the consumer equipment instead of escalating the fault is arguably incompetent.)
  • Reviewer
    Location
    glos
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Seemed like they were offering a good deal. Paid for my line rental up front. For some reason (I'll probably never find out in this lifetime), they could not port my existing number across so they cancelled the TV engineer's visit. All I got was a text saying the visit had been cancelled, no explanation. Then I had to do the thing that I dreaded most, call their customer services several times, probably about 20. Their customer service advisors are amazingly rude. As far as I'm concerned they have reached rock bottom & have started to dig. They must set themselves VERY low standards & consistently fail to achieve them. The upshot of this round of them TALK TALKing at me was that I would have to cancel the contract & set up a new one. They sent out a welcome pack that had the wrong price breakdown so guess what? I had to phone customer services again. Spoke to 2 people who hung up on me. Spoke to a third person (in India, I'm guessing) & then got put through to her supervisor in the Phillipines. Someone in India asking you to hold for 2 minutes equates to 20 UK minutes. The last phone call was over an hour & I've now been promised a refund for the line rental that I paid in advance. To tell you the truth, the whole experience has stressed me out beyond imagination, they literally have reduced me to tears. All I wanted to do was buy something off them, I was a potential customer & they have treated me insanely badly. Who knows what they treat their customers like, once you are lcked into a contract. STAY AWAY & go with a reputable provider who has UK based call centres.
  • Reviewer
    Location
    Cheshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They don't even deserve a star in any of these categories, the customer service is useless and no help what so ever, rude staff who don't know what they are chatting half the time. Meant to be getting at least 20mbps but instead we get between 1-3mbps at the best of times! don't even bother thinking to ever go with them, had to suffer a horrible 24 month contact with these thieving scumbags, never again!
  • Reviewer
    Location
    Bournemouth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never ever get in business with talk talk they team is very bad keep lay to customers and can't improve they service. We been promised around 9-10mb internet speed but what we get 3.4 mb that's a best normally around 1.7mb - 2.5mb ( my 3G internet is faster ), far last 6 months we been calling them, they can't even understand English ask me to slow down etc., very bad customer service never see in my life something like that. Also when we tell them we would like to cancel our contract they try to charge us £400 for service they can't even provide, they just keep blame BT, but we have nothing to do with BT we have contract with Talk Talk not BT. Also when we been on phone with them they say we send you new router out that's maybe improve internet speed after week waiting new router didn't turn up, we call them again spoke with manager, manager say sorry to hear that but we don't provide that kind of service, so how they expect customers to stay with them if they keep laying and don't do anything to improve they service.
    I am sorry to say but Talk Talk is nightmare to deal with all you can get is promises that's about it.
  • Reviewer
    Location
    Bazsanyi
    Reviewing
    TalkTalk
    Date
    Comments
    DON'T DO IT!!!!! WORST EXPERIENCE EVER!
    I have recently moved house and upgraded my package where I recieved a quote for £31.65/month. The calls have been recorded and the package has been confirmed by the agent. After setting up everything the agreed package were not supplied. The agent gave my a missleading quoatition and I am very fustrated that after making the deal with TalkTalk I am not supplied with the agreed package. After talking with the Manager who was not able to help me I was considering to leave them forever as a customer, but even that i have given 30 days to change my mind they wanted to charge me £600. It is absolutely unacceptable what TalkTalk is doing and left me with no choice but to go to the ombudsman.
    Don't go for TalkTalk guys!!!!
  • Reviewer
    Location
    N Wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talk Talk are not even worth one star in ANY category. I do not say this lightly. Shocking in all respects. after multiple ongoing issues and hours on the phone to customer services (who are not particularly helpful with ongoing issues) I'm calling it a day after 3 months with them.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    OK if it works. When you have a problem, that's when your problems will really start. When you sign up, you get to talk with an efficient, English speaking person, presumably, in the UK. When you have an issue, you get to speak to people in a foreign land who may appear to have English as tenth language. An absolute nightmare, a cultural and language barrier and nothing will get resolved and you may well be charged for a useless engineer visit. Avoid like the plaque.
  • Reviewer
    Location
    south west
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    i was fine with talk talk, until i decided to change provider from them, constant phone calls and harrassement, phone disconected and all calls went to talk talk account details shared without my permission, and all this at a time when i was recieving treatment for cancer and did not need the hastle, would never return to talktalk,
  • Reviewer
    Location
    Falkirk
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Recently changed my bank account. Talktalk got all the details in time for the monthly DD:
    - Failed to change their details
    - Failed to act on the DD refusal by my old bank
    - Failed to tell me my old bank had refused their DD request
    - Failed to tell me my account was in arrears
    - Failed to tell me they were cutting off my phone and internet

    Then I called them - oh dear me. Possibly the WORST call centre experience ever! And they lied about me being able to escalate my complaint to the ombudsman.

    Phone and internet are good when working but pray it never goes down or you need technical help.
  • Reviewer
    Location
    bridport
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    Comments
    [indian] call centre is atrocious. Incapable of understanding the most basic information [such as that i am not at the place where the line fault is at this moment] yet spouting telecom-jargon that i can't understand!! Rigid following of their 'script' means pauses long enough to suspect they've gone away to brew a cup of tea... roaund a nd round you go....
  • Reviewer
    Location
    Surrey
    Reviewing
    TalkTalk
    Date
    Comments
    I really cant say they deserve a single star. Avoid Talk Talk at all costs. However good the deal may seem it is not worth the non existent customer service. Appauling all round. ....
  • Reviewer
    Location
    Teignmouth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Absolutely awful company to deal with. customer Service will tell you endless lies to get you to sign a contract, then not deliver on any of the promises they made. They ignore complaints sent through to them, and lie over the phone.

    I honestly regret the day i joined with them. I have never dealt with a worse company in any field.

    BUYER BEWARE, DO NOT DO IT TO YOURSELF. RUBBISH.
  • Reviewer
    Location
    Luxborough
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    personally i think your service is terrible as soon as 1 person goes on the computer the internet slows down so much that no one can go on it
  • Reviewer
    Location
    West Sussex
    Reviewing
    TalkTalk
    Date
    Comments
    If a minus 5 start rating were available it would be too good for Talk Talk. My dealings with them over the past few months have been the most frustrating, stressful I have ever had. I have spent two an a half hours on the phone to their unprofessional, rude, customer service staff trying to get a MAC code. I recently wrote to their CEO at their Southampton headquarters and the response I got from a Carrie McGhie are a perfect example of everything that is wrong with this company. After detailing my complaint and supplying with them documented evidence of my three hours spent on the phone to them, they take no responsibility for any of their mistakes and say they will 'continue to look into it'. They even had the audacity to end their letter with details of how I could pay the remaining £17 on my account even though this was charged to my account after I had asked them to close it. I don't know how this company are allowed to continue to do business and provide such poor customer service over and over again. DO NOT USE TALK TALK UNDER ANY CIRCUMSTANCES, LIFE IS TOO SHORT TO HAVE TO SPEND SO MUCH TIME DEALING WITH SUCH A POOR COMPANY.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's the very worst customer service I have ever faced. They are not even polite to talk to customer. If we take any issues to them, They don't even listen. They just talk about their latest offer whether we like it or not. Finally they will listen to our issues and ask us to call the customer service???. I don't know who these people are then. Even if we try again, it will go to the same process, they will forward to some other team.At the end no one will pick up and we will be on the line for whole day. I just finally gave up taking to them and I moved my connection from them to Sky who provides better service.

    If anyone is thinking of going to TALK TALK because of their cheap offer, you will get what you pay for (Worst support from them).
  • Reviewer
    Location
    East Sussex, UK
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have Talk Talk as an email provider, by default. I started out as a Gateway customer, then that was taken over by Tiscali, which is now with Talk Talk.
    I find their service for email appalling, compared to any othe email provider. Half of the time I cannot get into their site, either because it is busy or my log on details bounce back as not valid ( yet this is picked up automatically by my system). And even when it is accepted I often get timed out as their site does not open up, so I have to go back again through the log on details.
    And quite often, it will not even let me open my inbox or let me open and read an email.
    It such an unreliable and unacceptably slow service. I am only grateful I have other emails with providers that are far more robust or never have these problems. These problems are unique for Talk Talk.
  • Reviewer
    Location
    Cornwall
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Where to start!! Ihave had continuous problems with Talk Talk since a home move last August. Had to wait until the end of September for an engineer to come out to connect the line to be told I needed a new line put in. Waited weeks for another engineer to come out who said he couldnt't do it. Cost me a fortune using my pay as you go mobile and a dongle for internet connection. Complained direct to Talk Talk CEO and things started moving. Eventually got my new landline put in and finally broadband up and running!!! Broadband is absolutely hopeless and lose connection several times a day. A fault occurred on my landline before Christmas when I could not receive incoming calls. I reported it and had to wait until 25th January for an engineer to come out. This was a Talk Talk engineer not Open Reach and told me the fault was at the exchange and Open Reach would contact me within 72 hours to make an appointment to suit me!!! Surprise surprise no call so today phoned Talk Talk and was told the matter was being looked into and he would call me back within 24 hours!!!! What sort of company is this??? A bunch of cowboys. Customer Services are beyond words and thats if you can understand what they are saying!!! Wish to heavens I had never gone with Talk Talk and wouldnt recommend my worst enemy to them!! I do have to point out that I did receive free phone broadband and tv for three months but that was only after dealing with the CEO and ther way things are going will be contacting the CEO again!!!
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I had been a loyal talk talk customer for a period of 8 months when I suddenly experienced complete loss of service of both internet and land line. Following this talk talk sent 5 engineers to the wrong address and were unable to repair the problem. This lasted for 4 weeks with talk talk confirming after every phone call that they would register the correct address.

    According to talk talk the error has now become to "complex" and in order to be repaired and new solution of providing me with a new landline and contract has been reached. Due to the cancellation of the previous landline/contract I have now been charged the outstanding balance of the contract (I was told this would not occur) which comes to a total of £307.

    I have also accrued a phone bill of £43 which I have not yet tried to recover due to the incapacity of talk talk to provide the most basic of service. The current outcome is that talk talk will keep the £307 as credit in order to pay all future bills in advance therefore not refunding me and leaving my bank account potentially overdrawn.

    If you could please are this message and recommend people to avoid talk talk it would be very appreciated.
  • Reviewer
    Location
    Fremington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dont deserve 1 star! Absolutely rubbish! They lie to you. They rob you! Was told we would get full speed broadband. LIE! Told us we would be billed the 30th. LIE they took £27 on the 13th, 2weeks after joining. Customer service is a JOKE!!!! I will be cancelling without paying their cancellation fee! Not getting a single penny from me again! AVOID!
  • Reviewer
    Location
    Pontypridd S.Wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ABSOLUTE RUBBISH SERVICE!!!! AVOID AT ALL COSTS!!!!
  • Reviewer
    Location
    High Wycombe
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Truly a dreadful service, I am stuck where to start? The pitiful quality of the TV package, woeful broadband speed & reliability or the complete lack of customer service. TV package is so poor I have gone back to SKY and just wearing the cost till contract runs out, BB & tele line are unstable, down load speeds vary from 300kbs to 900kbs - connection drops regularly - customer service..just book a call and see how they perform.
  • Reviewer
    Location
    North Lincs
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    According to my router-modem, the physical line is still rock-solid, with very good BER numbers and an OK speed for the line length. It hasn't changed.

    The alarming decline in the service speed and quality, over the last few months, is thus nothing to do with BT Openreach. It's all to do with TalkTalk. I infer from the pattern of low speeds at peak times (evenings and weekends) that their part of the network just does not have the capacity needed for the modern world of fast connections and streaming video. With IPv6 a necessity for the future, their lack of apparent planning for this is another negative sign.

    Locally, the funding for superfast broadband is in place. It feels like a bit of a gamble to switch now, not yet knowing what deals will be available. But Talktalk doesn't look like an option.
  • Reviewer
    Location
    Hannington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Having changed from BT last month I am happy with all aspects of the service so far from TalkTalk. The line is very stable, as it was with BT, but my speed is now 2.6 Mbps down and 0.5 Mbps up compared to between 1.4 and 1.9 Mbps down and 0.25 - 0.35 up with BT.
    My attenuation is 61dB (4.3 km from exchange)with a SNR of between 2dB and 3dB (was the same with BT but with lower speed).
    dependent on time of day - but the line is always stable and has never dropped out during normal operations.
    The line mode is G.Dmt ADSL and I have asked TalkTalk to switch me to ADSL2+ to see if there is a small improvement in speed (distance from exchange could make this improvement marginal but it's worth a try).
    Please note that the rating above relating to speed is not a criticism of TalkTalk but just a fact of life based on the length of the line!
    In addition to a much lower price than BT charged, BT's service was limited to 10GB - TalkTalk's service provides for unlimited data. Other telephone charges are similar (£8.00 all in for Anytime Calls and Unlimited Broadband plus an annual line rental of £120, paid up front)
    The only misgivings I had before changing, which actually caused me to hesitate, was the lack of trust I had in the sales people with whom I spoke to at TalkTalk - their technical knowledge was extremely limited and this led to them giving me information that I knew to be incorrect. In the end, I put this down to ignorance rather than any attempt to intentionally mislead and made the choice to switch to TalkTalk on the basis of a recommendation from a neighbour with similar technical knowledge to myself and on whom I knew I could rely.
    Initially TalkTalk set my speed lower than it was with BT but I spoke to a technical engineer who increased it to 2.17 Mbps (IP throughput) and via my new Billion 7800DXL Router I've tweaked the SNR from 6 dB (target SNR) to 3 dB to improve the speed to 2.6 Mbps (3040 Mbps at the router).
    I'm very happy so far with the service from TalkTalk.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    NEVER EVER use Talk talk services.
    Customer service is poor.
    They have bad relationships with their engineers who don't give a ... about your broadband whatsoever.
    I simply wasted more than a week of my time resolving a problems with Talk Talk. Terrible provider, worst ever!
  • Reviewer
    Location
    Southbourne
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talk talk are a shambles, my father has just had a stroke and desperately relies on his telephone, yet they can't even turn it on when promised. Trying to get anywhere with their customer service - well where do you start, all their advisors on the web chat are 'busy' presumably dealing with all their other unhappy customers ! No option to get them on the phone ! No help what so ever !! Appalling customer service, I wish we had never gone with them, cheap yes, service no.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can not rate low enough.
    One month later after broadband was meant to be activated till have no service, for which Talktalk are charging as if it was all fine.
    Called their customer service 8 times, each time the matter was transferred to the senior engineering team, each time they were not able to solve the problem and asked to call customer service again.
    The engineer came to inspect the line and yet again was told to contact customer service as line was dead.
    The irony is that they just charged £50 as connection fee.
    Definitely the worst service I have seen so far
  • Reviewer
    Location
    East sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After being with aol/talk talk for over 20 years, we suddenly found our broadband speeds dropped so low we could hardly do anything on the internet. We tried to solve the problem over 4 months!! But unfortunately we just kept getting fobbed off and passed from department to department, an engineer came out and told us one thing then the people on the phone would tell us another insisting that the speed had not changed and that we were receiving the same speeds as we always had, which was completely wrong. So eventually we decided to change provider, as we had never in the 20+ years missed a payment we expected this to go smoothly (wrong!) they then sent a bill for over £100 as final payment owing, so I wrote back asking what it was for and received another bill back for a lesser amount, again I asked what for. We got no reply and no explanation just a letter from a bailiff company stating they had brought the debt. Great after 20+ years of monthly payments apparently as it turns out if an engineer has called within the last 3 month, even when the fault was with them and never resolved apparently it's in the small print that you have to pay for the call out! At least now after changing to BT I can use the internet to write this, with good broadband speeds.
  • Reviewer
    Location
    Berkshire
    Reviewing
    TalkTalk
    Date
    Comments
    This is Talktalk: they call you to tell you you've cancelled your direct debit. When you query this with your bank, they tell you that in fact Talktalk have set you up with TWO direct debits. So you cancel one. But it's too late - Talktalk have already taken two lots if money from your account and then also had the audacity to charge you a cancellation fee for cancelling the extra debit they set up!! Then they deny it all and say the bank must have set up two people with my account details. The bank do not, and cannot, set up a direct debit for you - they told me Talktalk did it, but without my permission.

    You can't complain to Talktalk as they don't understand and don't care. When I had technical difficulties, the person who picked up did not understand the word engineer. Literally.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    The worse customer service i ever experienced. Poor understanding of English. Make it difficult as poss to cancel account. Don't answer their phone. When you ask to cancel account they want your family to take over your account. Keep you on hold forever on a premium rate number. I still haven't cancelled, although i stopped payments. Now i get monthly invoices for a service which has been stopped and still can't get through to cancel the account. I now owe over £70 for services i don't receive and it keeps increasing. STAY CLEAR!!
  • Reviewer
    Location
    Stowmarket
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The day after I started the contract, the problems began. The internet connection drops about 20 times per day and every time I report it I am asked to monitor the line for 24 hours. It has been 3 months of the same but no one is interested in a permient fix.Furthermore talktalk wants me to pay the cancelation cost if I end the contract and refuse to accept that they are providing a poor service. Worse broadband provider. If you are rural, disregard the cost and stay clear. Literally a black hole of incompetence.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    Probably the most frustrating customer service I've ever had to deal with. Very difficult to get a straight answer. Had to speak to 5 different people before I could find out if they had been given my contact details to other companies.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They provide a terrible service, which is easily beaten by ALL of the competition, so may as well not have ever been with them in the first place.

    Tried to cancel and was charged £20 for my call! Then they didn't even let me cancel, after being kept on the phone for an hour!

    Why is there no freephone number? Also, they are obsessed with getting a landline number before they can do ANYTHING - I don't have a landline with them? Unhelpful, dishonest morons.

    You cannot trust this company - avoid at all costs, or your cost are set to rise...
  • Reviewer
    Location
    Worcester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Firstly the customer service is attrocious. Not only do you struggle to understand Indian call center, but, at the end of each call if you are unhappy they ask would you like to raise a complaint. Complaints are dealt with terribly in which they leaders who deal with them don't know protocol but follow profit motives. The internet speed on fibre was a step up and can be really quick, however, it is very unstable and often drops to as low as 4-5mbps. And in a house watching multiple things is dreadful. The routers suck which options on the routers website is poor. Talktalk quite clearly slow peoples internet speed at peaktimes, sometimes so significantly it's ludicrous.

    Bunch of thieves, avoid this company at all costs. On top of this especially avoid it's relation companies: AOL, Tiscali etc etc...

    Spend more money for someone like Sky or Virgin, don't bother with these slightly cheaper but thieving firm.
  • Reviewer
    Location
    Luton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Fibre large plus aytime phone
    BT, even if they managed to cancel an offer by delaying the BT infinity service, was giving me a good service with 74mb connection but it was around 46 pounds a month... too expensive for me in this period
    Few days after passing to TalkTalk (and paying 120 pounds as advanced line rental) , TalkTalk sent me a sort of contract stating a not mentioned in the website 30 pound one off charge for Fibre -> first complaint as I have already fibre installed at home and there was no mention of this charge in their website or the order form received via email
    1 day before starting the service, I phone TalkTalk and I am told that the installation day I will receive an engineer to check the line -> none arrives
    During that day for more than several hours, I call them and a message is stating the service will be available in 5 hours I call the support and I was told someone is "manually" installing my services now
    I call them again to complain for a dead line and a rude lady agent tells me that as up to midnight I am not active customer and I cannot complain or escalate to team leader. I want to take part in the survey after the phone call and the agent waits for me to close the call, as she is not allowed to close the call before the customer.
    Day after: For their website, I have phone line but my fibre is a little slow. In the reality, my phone is silent like a fish.
    I call them to complain and before working on the issue, they want me to test by removing the plate at the master socket. I work 12 miles from home so no case logged up to 19h00.
    Eventually after voicing my deep disappointment in the TalkTalk forum I was promised a call back at 19h00 at 21h30 thy produces 2 rings on my mobile... not even enough time to answer but enough for TalkTalk to say they did call back
    Day 4 and still no service I call them to have an update (and their support start with usual script listing the problem I reported and telling me the BT needs to visit my property to test the line to see if I have any fault. So no phone on Saturday and obviously no phone on Sunday. I am more than unhappy, I want to speak with the cancellation department and I am informed that as they had no time to investigate the problem, I will have to pay a cancellation fee of nearly 300 pounds, but if stay with them I have not to pay for the BT engineer and I will receive 27 pounds compensation... not even enough to pay for the temp mobile internet solution I use and all the calls I made.
    Perhaps Monday I will have a BT engineer around that may or may not fix the issue and if it is not fixed the issue will go back to them for who knows how many day. So far, it is sure that on the 19th with BT I had phone and internet and from the 20th to the 25th or more no service with TalkTalk, I am not free to cancel with them and to move to another provider. My home phone rings somewhere but not at home. I prefer to avoid the description of their mainly Indian customer service and the knowledge of their support (the broadband password is written on the back of the router, they tell you without considering that on the back of the router there’s the wifi password, not the adsl credentials that are not needed with a fibre connection)
    However with my surprise after 4 days after the failed installation and still without service I logged in my TalkTalk account and I noticed that I was billed nearly 3 poundsfor the first two days of NO service
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    Comments
    Internet connection frequently dropped; customer services poor. The only aspect that is adequate is the broadband speed (on the rare occasion that you are actually connected to the internet).
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I have had to leave TalkTalk to save my blood pressure.
    I booked a home move on 2 October to be taking place 1 November. On 15 October it became clear that we would not be completing on 1 November and I called to reschedule to the 15 November. Come 1 November our phone and internet was dead. I called TalkTalk only be told that I should have told them not to disconnect the line on 1 November. At no point was this made clear when I called them. Several calls later, and no one seemed to be able or willing to sort this mess out. And now they have told me that they can only install our new line on 18 December effectively leaving us without connection for 2 months. I have today cancelled my contract with TalkTalk, so much for being a loyal customer for 7 years. If you are looking for customer service AVOID AVOID AVOID!!!
  • Reviewer
    Location
    Largs
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Have huge problems now as they duped me into taking new tv package and 24 months additional contract. It no use to us and after One Day tried to return it only to be told I couldn't or it would cost me £200. Seems the minute I connected I waived all distance selling and cooling off period rules. Only connected as they told me t hurry up and do it or they might charge me! Dodgy practices, terrible customer service, managed to ruin my day after spending long hours with 5 different advisors in UK and India. Bad experience and really want to leave them now. Avoid if possible.

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