7,005 Customer Reviews over 176 pages
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- Location
- ROTHERHAM
- Reviewing
- TalkTalk
- Date
- 2017-08-30
- Comments
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Well friends. Had a few online chats with talk talk about thier/mine faster fiber and guess what, everything was working fine!!! but of course it was except the advertised 30 something or 40 something mps that I am paying for is only 8 mps and that`s where the little note about speeds in your area come into play. So why can I still upgrade to something I can never get?? I have no problem with speeds for emails and stuff its quick and only fails sometimes! its the tv buffering that drives me up the wall. The exchange is only 0.6 miles away and the street cabinet is 300 ish yards away.
If I am moaning away then please advice. I PAY £33 ish a month which include having my land line on incoming calls only.
Your -
another deluded customer
- Location
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- Location
- exeter
- Reviewing
- TalkTalk
- Date
- 2017-08-31
- Comments
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unreliable internet service.
when it's up it's good but seems to be down far too often.
would not recommend talk talk
- Location
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- Location
- Swann
- Reviewing
- TalkTalk
- Date
- 2016-02-07
- Comments
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Absolutely woeful. Supposed to be on fibre but average speed of 4 Mbps, and that's on a good day. When I renewed my contract I couldn't get connected at all and 'customer service' is a joke. When this contract is up I'll be leaving talk talk for a decent company.
- Location
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- Location
- Banff
- Reviewing
- TalkTalk
- Date
- 2018-05-05
- Comments
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I give 1 star for each rating. This is the least I can give, but to be accurate I would give zero stars; TalkTalk are utterly useless. I have contacted there customer services, presumably in India, who make promises they simply don't keep.
- Location
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- Location
- Scarborough
- Reviewing
- TalkTalk
- Date
- 2018-05-16
- Comments
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This company has terrible reviews, so much so that i seriously reconsidered connecting with them.
The cool off period they offer is only 6 days from being connected (it takes 14 days to setup)
I am happy to report that after a month of use i'm having no trouble with them at all.
I'm getting twice the speed for £10 less than plusnet were charging me.
I am saved.
If you're having trouble with talktalk, the chances are openreach is to blame.
I'm very happy that im not suffering BT's ineptitude/flagrant disregard toward the maintenance of leased lines.
Try your luck with Talktalk and if you win, write a positive review.
this company needs to pull itself out of the dirt and it needs us to do it.
- Location
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- Location
- Bedworth
- Reviewing
- TalkTalk
- Date
- 2017-05-14
- Comments
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I was without any internet at all for the first two weeks after my start date. When they finally got me connected I quickly realised I'd made a mistake switching to talktalk. Very poor reliability, internet frequently just switches off, often several times a day. Viewing movies or catch up tv becomes very frustrating when you lose the internet for up to an hour each time. I can't wait for my contract to end so I can go back to Virgin Media. Talk talk may be cheap but you get rubbish sevice in return. I wouldn't recommend using them, pay a little more for a decent ISP.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2017-01-05
- Location
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- Location
- Blyth
- Reviewing
- TalkTalk
- Date
- 2018-01-06
- Comments
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I am appalled at their customer service, I have never experienced such a shameful, frustrating and absolutely useless customer experience in my life, I actually can't believe they are allowed to operate like this, hours of frustrating repetitive phone calls, calls dropped in the middle or pushed from department to department with zero result, NEVER BE TEMPTED TO JOIN for a cheaper alternative you will regret it from day one. Surely the regulators should be investigating such poor service
- Location
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- Location
- northumberland
- Reviewing
- TalkTalk
- Date
- 2017-12-28
- Comments
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OMG I have never experienced such bad customer service from anything in my life, caused so much stress and frustration over a minor tech issue that to this day is still unresolved, I just gave up in the end, they were unable to activate my tv, it was comic book and unbelievable at times, can't understand how they are operating! biggest regret ill ever have, take heed, stay away if you want to retain some sanity, absolute disgrace
- Location
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- Location
- Chesham bucks England
- Reviewing
- TalkTalk
- Date
- 2017-03-03
- Comments
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The worst service over 19 hrs on phone trying to get my broadband speed as promised I pay an extra £10 a mth and not received better than 5.35download speed. They have robbed me ! And are probably robbing you Promised compensation never been received ! Dont deserve to be in business cant always understand the people you talk to ! AVOID AVOID AVOID !!!!!!!!!!!
- Location
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- Location
- holywell
- Reviewing
- TalkTalk
- Date
- 2015-04-16
- Comments
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go live date the 2nd did not go live cancelled contract 9 th then it went live on the 11th customer service useless bordering on criminal now told I have to pay to end a contract I had cancelled stay away you will regret it
- Location
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- Location
- Stockport
- Reviewing
- TalkTalk
- Date
- 2020-06-02
- Comments
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Several weeks without broadband or landline, completely useless, have also tried blocking another provider from taking over. Have taken up with ombudsman and will also be taking them to court over non service whilst still charging me. Avoid
- Location
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- Location
- Farnworth, Bolton
- Reviewing
- TalkTalk
- Date
- 2017-04-13
- Location
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- Location
- Bradford holmewood
- Reviewing
- TalkTalk
- Date
- 2018-08-27
- Comments
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Rubbish provider keeps crashing buffering goin off etc my 18 month contract is nearly done won’t b renewing they know about the problem but done nothing yet continue to want paying every month. My advice try elsewhere
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2020-01-13
- Location
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- Location
- Essex
- Reviewing
- TalkTalk
- Date
- 2014-11-04
- Comments
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Simply the most unhelpful and inflexible conversation i have ever had with a so called 'helpline'
- Location
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- Location
- Wales
- Reviewing
- TalkTalk
- Date
- 2023-07-07
- Comments
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I arranged full fibre with BT via a switching site and went live 4/7/23. The Talktalk fttc and phone were disconnected on that date by Openreach. I expected BT and Talktalk to agree that date of handover and expected no charges from Talktalk from 4/7/23 under the code of practice / switching arrangements.
I checked in with Talktalk to ensure the cancellation of service had gone through and charges were not billed. This hadn’t happened. In short they want a further 30 days of charges despite knowing I’m Out of contract, disconnected with no phone line or broadband from them. Isn’t that fraud? Taking money for nothing. To add insult to injury if I don’t agree to pay for 30 days they won’t cancel a non existent service and would bill me indefinitely. Isn’t that gross fraud and corrupt and intimidation? Also if you cancel the direct debit they charge you extra and /or according to other posts are known to send bills to you. They are a disgrace and money grabbing, trying to ring out all they can from new and old customers.
- Location
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- Location
- London W11
- Reviewing
- TalkTalk
- Date
- 2021-11-19
- Comments
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What a shambles. Despite paying for their top service which, when it works, delivers 150MB download, it consistently breaks down, usually during a time when I most need it. And when I do manage to get through, they always sound so surprised. I will definitely be moving elsewhere as soon as our contract ends. My only worry is ...are they ALL as bad as eachother?
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2018-09-03
- Comments
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I will 2nd what Sarah from Essex has to say about your customer service. If there was a minus one star i would happily give that. The worst I've ever encounter, can barely understand what they are saying, and when you do managed to talk with someone who you can comprehend with, theyre not helpful and quick to past you over to another department. Wish I could get out of this contract!!!
- Location
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- Location
- Cumbria
- Reviewing
- TalkTalk
- Date
- 2018-11-08
- Comments
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Not a good start at all!! Signed up for talktalk as it was recommended by a Friend. Got a message saying they will call us tomorrow (being Monday 4th November) then on that day received another text saying Sorry, we're running late. We'll call you as soon as we can, but it won't be at the time we agreed, etc..then got another text saying 'We've come across a problem with your order, which we'd like to speak to you about. So, we'll call you on Thursday 08th November 2018 between 2PM - 4PM. If this time doesn't work for you, just let us know etc.. So on this day my partner who's dealing with all this works split shifts so waiting at home until then and to then receive a text saying they have been delayed. (AGAIN!) At 18:05 they call us and ask for my partner which by then he is at work so I asked If I could speak, very abruptly the lady said its him she will need to speak with for security questions etc. I said can they call tomorrow morning she said OK. Then get a text saying We tried to call you today about your order, but couldn't reach you. So we'll try again on Wednesday 14th November 2018 between 8AM - 10AM. Thats 6 days away!! Give up!!!
- Location
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- Location
- South Wales
- Reviewing
- TalkTalk
- Date
- 2018-09-03
- Comments
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I have been without internet and landline for over 3 weeks.When it did work the speed was dial up which ruled out watching Netflix.I contacted the customer service several times to see if I could get a refund but that's all they wanted to do was sell me their new wi-fi hub at £60 for a service that only occasionally worked at all.I rate the customer service as appalling made worse by the fact that the guy had a poor grasp of English and a strong indian accent which was hard to understand.
- Location
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- Location
- TORQUAY
- Reviewing
- TalkTalk
- Date
- 2017-02-18
- Comments
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Been with TT for as long as I can remember. When I left the family home my ex wanted to go with bt so the account was cancelled at the start of December. Told by an operator that Dec was last bill so paid that then cancelled direct debit. Then had another bill in january told not to worry about it and the bill will be amended. Another bill in Feb+non payment fee. Paid that. Got another bill again for £55 even though the account is cancelled? The operators don't have a clue. They read off a script. I just what away from this company
- Location
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- Location
- Gateshead
- Reviewing
- TalkTalk
- Date
- 2017-10-26
- Comments
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Customer service is terrible talk to you like your an idiot. If they can’t talk you down they pass you from person to person. They promise to call you back later to discuss things and never ring you back.. tech support doesn’t know a screwdriver from a sledgehammer and that’s bring kind..overall it’s a cheap service that’s maned by idiots!!!!
- Location
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- Location
- devizes
- Reviewing
- TalkTalk
- Date
- 2017-06-05
- Comments
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ok here is what talktalk are about BUT it is also true of ALL NON BT providers for normal broadband, and ALL NON BT and VIRGIN fibre. BUT i am not recommending them either because there prices are far too high.
we have had talktalk for over 4 years. We were so used to a speed of 4.25Mbs that we just carried on using it. But then a year ago the speed got really bad and down to 0.2Mbs! For 4 months we had endless phone calls from the "fault management" team. Each one had no idea of the previous calls and i had to get them to read them. BUT it made no difference whatsoever, Test the line. Wait 24 hours. same as. Take the cover off the phone socket. Wait 24 hours. same as. After 3 months they sent out an openreach engineer. He tested the line. 12MbS there and then. No problem with the line. He put in a new face plate just to cover his visit and that way we didnt get charged for his callout. BUT it made no difference. After another month of speeds as low as 0.2 Mbs wehad had enough. the contract was over and we rang up to cancel the service. NOW IT GETS INTERESTING ....
We were transferred from the ending the service dept to a mysterious person who said that she would guarantee she could fix it. I said no way, get us back to the cancellation line. She insisted and said that she was not a part of the fault management team (or the fictictous network team. they are the same people) and while i was talking to her she pressed some buttons and fixed it! Suddenly the speed went up to 14Mbs! we had never had such speeds so i decided to keep going. BUT she said "if your speed drops do not complain in the normal way else you will get the fault management team and they cannot do what i do. Use this personal phone number". well that was september 2016. We had speeds of 14Mbs and higher for 3 months. sometimes 20Mbs! But then in december the speed suddenly dropped to 4.25 Mbs. .... and we couldnt find that womans personal number! I had to use the fault mangement team, INTERESTINGLY there was no record of that womans call logged on their system. Since then in 6 months we have had .... wait for it ... 35 calls from the fault managment team. endless test line. wait 24 hours. same as. take the cover off the box. wait 24 hours same as. new router. same as. we always get 4.25Mbs. On one occasion they even called my mobile for 'tests' that lasted 3 hours with me pressing buttons and stuff!!
The point is that the government is in the pockets of the corporations. Ofcom is in on it. Do we really think that the watchdog doesnt know about all this? The complaints are too consistent for them to be ignorant. The truth is that the piggy back providers pay for bandwidth and then they throttle your line speed to get more money for that bought bandwidth. Why else would they endlessly deny that they dont do this? Well i know from this experience that they do and unfortunately i cannot get access to that woman who bypassed the line throttle. I suspect that the fault mangement people are in the dark too. That way they sound convincing when they say there is no line throttling. But talktalk and ofcom and other corps are using clever corporation speak to cover this uk scam up. "up to" and "fair use" etc etc
I have checked with friends. Apparently i am lucky to get 4.25 Mbs! This is a massive scam that includes ofcom. There is nobody to complain to and sort it out ..... except mysterious employees who will bypass it for you. BUT they make sure that the company cannot trace who did it. If you get that kind of employee, DONT LOSE THE PERSONAL PHONE NUMBER like we did.
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- TalkTalk
- Date
- 2016-07-12
- Comments
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Absolutely terrible! Broadband is so unreliable and sometimes if the house phone is rang it will cut everything else off. Don't be formed by the cheap price, spend money wisely and get decent quality! Very irritated and sick of the constant problems
- Location
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- Location
- Skegness
- Reviewing
- TalkTalk
- Date
- 2019-12-13
- Comments
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Having moved home, to be told that the only speed I could receive was upwards of 10mbps, I was shocked. found a better deal online and asked to cancel my account. Was told it would be canceled within 24hrs. To only find out that they never cancelled it when I initially contacted them. Contacted them be. put through to the relevant department, to get put on hold and then hung up on after several minutes!
- Location
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- Location
- Burntisland
- Reviewing
- TalkTalk
- Date
- 2019-01-29
- Location
-
- Location
- Basildon
- Reviewing
- TalkTalk
- Date
- 2017-10-13
- Comments
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Customer service really lets them down! Can't understand you or me them. Make mistakes with your bill, on the phone for over an hour to get it corrected and next month they add it back on my bill. I just give up!
- Location
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- Location
- Bexley
- Reviewing
- TalkTalk
- Date
- 2022-03-17
- Comments
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Absolute shambles ...appalling customer service from staff l could not understand,mis information, hopeless product knowledge, hanging on the phone for over one hour while they went away to discuss my problem.
The only plus point was the engineer who called, he was a diamond.
- Location
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- Location
- Powell
- Reviewing
- TalkTalk
- Date
- 2016-10-21
- Comments
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I've had a few broadband providers in the past but TalkTalk are by far the worst. Sick and tired of having problems and having to call customer Service in India and being bounced around from one department to the next and having to explain the problem over and over again with still no joy. If you have a problem with your broadband with TalkTalk then make sure you have a couple of hours or so in the late evening but you still might not get anywhere. Also after an hour or so on the phone to these annoying Indians you can guarantee that you will receive hassling and scamming phone calls that are not from TalkTalk and this will go on for around 2 weeks or so. You can accept having problems from time to time as long as you can pick the phone up, have your call answered within 5mins and have the problem resolved in a reasonable time...3 MONTHS IN NOT ACCEPTABLE! Now having problems again with the internet speed dropping from 26mps (when it should really be 36mps) down to 0mps and this has been going on now for 2 weeks but it is better to put up with this rather than calling their Indian customer services. Now out of my contract and immediately changed my provider...absolutely dreadful, stay well away if I was you.
- Location
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- Location
- Newbury
- Reviewing
- TalkTalk
- Date
- 2018-02-17
- Comments
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Weeks of appalling broadband, so weeks of frustrating contact by chat, phone and email. First they fob me off with 'tests on your line', then send a new router...which if anything makes the problem worse. But now they claim that's a new problem and the clock is reset. 'Give us 72 hours' they say in February, when the 72 hours ran out in January. They text me to say it's fixed. It isn't. 'Give us 24 hours' they say. A week later it's still appalling. They will never get my custom again.
- Location
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- Location
- Stewarton
- Reviewing
- TalkTalk
- Date
- 2010-04-01
- Comments
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I'm on an 8Mb deal and get between 5 & 6Mb....when it works. The problem is the router constantly losing the internet connection. It can take up to half an hour to reconnect. Tried customer service many times and those friendly Asian robots go through all their a,b,c prompts and eventually get me to phone 'level B support' once they've authorised me to be able to speak to them. Level B try to sund more knowledgeable but I'm now almost a year into the deal with no improvement. I'm no longer trying and will be moving when the contract allows.
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2017-07-14
- Comments
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Rubbish ....don't even try contacting them ...I tried to call 11 times....it's a money making racquet ...
- Location
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- Location
- west yorkshire
- Reviewing
- TalkTalk
- Date
- 2016-11-25
- Comments
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We have been with talktalk nearley 18 months. I am really looking forward to the day we can get away from this service provider. Everything you can think of has gone wrong and now our contract is coming to an end they are making it hard for me to get a pak code to port my mobile number away from them. The mobile number was mine to start with and I transfered it to them. I would advise any person who is considering joining Talktalk to think again they are a very poor all round service provider
- Location
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- Location
- Fife
- Reviewing
- TalkTalk
- Date
- 2019-01-17
- Comments
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In November Watching 4K streams one day on 34mbps the next nothing 1.4mbps online chat with talktalk ho your using to many devices we can upgrade you to our top 64mbps contract as your contract ends at 8 February
, no just put me back to 34mbps we will check you need an engineer to your house to check equipment?. Cost £40-£60 ...
Well we are going on holiday for a month in December I will leave it till then .
16 January first log in for 30 days 2.1 mbps back to chat hi we can give you our top speed tomorrow if you sign up now to new contact 64mbps ! Why can you not supply what I’m paying for, I will have to pass you over to our tech team blah blah blah over an hour later I can have new contact speeds tomorrow but if I don’t sign up they will have to send out engineer to check my equipment charge @ £40-£60 do you want us to arrange an engineer..no I think I will check out my other options ie new supplier , well then sir do you want me to send out an engineer or not .........
I’ve left them I wonder how many have been duped this way if they can supply 64mbps tomorrow why do I need an engineer for 34mdps today ...oh yes a NEW contract that your tied to work that one out
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2014-04-07
- Comments
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The worse company I've ever dealt with. I made an order for TalkTalk's Fibre Medium and an appointment was scheduled with an technician to come to the premises to install the line. The technician came and said he was unable to find where the phone line was coming from and that another appointment was required. Okay, these things happen. I'll just have to schedule another half-day off work. TalkTalk schedules a second appointment and once again the technician reports the exact same problem. I thought this was odd because I figured the previous technician would have told him the difficulties he had, but this did not seem to be the case. So for the second time I get an technician trying the same thing and getting the same exact result. Fine, let's book a third appointment. I called customer service this time to find out what was going on, but the guy on the phone, clearly outsourced, had absolutely no clue what I was saying and just kept repeating the same thing over and over "It says here that another appointment is required". No sh*t, but he couldn't tell me why they kept making the same mistake. After realizing I was getting nowhere with this guy, I booked the third appointment. Third half-day off and this time no one shows up. I call TalkTalk and asked what the hell happened?! Apparently they forgot to send my confirmation to BT, so they did not send any technician over. I was furious and was asked to speak to the retentions department. This time I was transfered to someone who spoke English and I explained my entire situation. He apologised for their mistakes, waived the installation fee and scheduled a 4th appointment. I told him to let the BT technician know that this is NOT an easy install. Clearly there is a strange issue that will require a bit more effort than a standard procedure installation.
Fourth appointment comes along and the technician is having the same problems as the previous ones. I told him about the issues the other techs had and asked if he had any notes about this. To my amazement he said no. In other words, technicians came to my premises failed to do finish the job and left no notes. So once again the SAME attempts and the SAME problems. At this point I'm fuming. Four half-days off, 2 months since I placed my Fibre order and every visit since the first is a complete waste of my time.
I send an angry complaint to TalkTalk explaining my entire situation. I point out that they have provided me with zero customer support and, even though the techs were from BT, as their customer they should be ensuring that BT is not going to send another tech to waste my time. The complaint was 7 paragraphs long, very detailed, and I noted that if I get another scripted template answer from them I would leave negative reviews about their crappy service.
Well, I'm here now and as you can imagine their response was a scripted one. There was absolutely no reference to any specifics mentioned in my complaint. The customer rep simply said that they saw on my account that Fibre did not go live since the last appointment and that they've raised an escalation. Absolutely no mention or acknowledgement of my four failed appointments. Nothing in specific to my problems was acknowledge in the response. A template answer is what I got. Ridiculous.
Avoid this company at all costs. They don't know what the meaning of customer service is.
- Location
-
- Location
- Biddulph
- Reviewing
- TalkTalk
- Date
- 2017-04-02
- Comments
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Simply put, this is the worst company I have ever had to deal with. I have had SKY, BT and now Talk Talk broadband at my current house and only having issues now. Constant dropping of connection, every Sunday there are major connection issues, have been waiting for calls from the fault team since 12 March (now 2 April) and no one seems to give a dam about customers. I strongly advise anyone thinking of using these for broadband to think again. Yes they are cheap....but they don't provide the service they say they will. I'd rather pay a bit more and get a good service....stay clear and learn from the experiences of those on here!!
- Location
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- Location
- somerset
- Reviewing
- TalkTalk
- Date
- 2015-12-27
- Comments
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slow speed after bt repair 5 weeks ago, no resolution so far and was told last night that my distance from the exchange affects speed and number of connections have increased but my house has not moved in the last 5 weeks and no new house have been built in the last 5 weeks! utter incompetence! but no way for the consumer to rectify.
- Location
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- Location
- uk
- Reviewing
- TalkTalk
- Date
- 2018-04-25
- Comments
-
was with talktalk for 14 years, then they had their system hacked, I was forever getting scam calls which talktalk would not (@ that time) help me with so I left thinking that would end the scam calls. How wrong I was, I am still getting these calls 2 - 3 times/day all these years later. Have contacted talktalk & they do not give a damn, said they would put mt through to a dept that would handle my problem. This dept is called "Hang-up".
they have lost a customer for life now, I would go back to dial-up before I would consider them ever again
- Location
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- Location
- Chelmsford , Essex
- Reviewing
- TalkTalk
- Date
- 2015-07-28
- Comments
-
Been with talktalk for several months. Medium fibre and phone. Swapping from my previous provider was handled by talktalk and was completely painless. I did have to wait a three of weeks for the open reach engineer, hence only four stars for service, to turn up but he turned up on the agreed date completed the required work and left. The broadband was running immediately, the phone took a couple of hours. No drop outs since. I pay for 38 megs and get an average of 37 megs. Do your homework, supply from the exchange by copper wire will always be poor and variable. Go for fibre but check where your nearest bt openreach green box on the street is (it will say on it if it has a fibre connection ). If it is within a 1000m (phone lines travel under or over streets and paths not under houses) or so you should get a very good connection. If not you probably have a poor connection (copper wire) between the fibre box and your home. This is for openreach to fix via talktalk. If you have to contact talktalk the person on the phone is like any employee of any large organisation these days cheaply trained and underpaid be persistent, POLITE and patient. Stroppy will always get you poor service. Happy so far.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.