7,010 Customer Reviews over 176 pages
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- Location
- Staleybridge
- Reviewing
- TalkTalk
- Date
- 2015-07-24
- Comments
-
Another company not bothered about customer loyalty, been with talk talk 5+ years have less than 4 months left on contract asked for the new deal.REPLY
We cant do it for existing customers just New ones .absolutely unbelievable and not helpful customer services.
please consider customer services on broadband deals before you buy.
- Location
-
- Location
- England
- Reviewing
- TalkTalk
- Date
- 2015-10-27
- Comments
-
Overseas call centres, appaling service, second class TV box like from the early freeview box days, misled and lied to, trapped in contracts unfit for purpose but thats why they trap you because they know customers will not be happy but they can not leave combined with 6 months of stress and taking £96 from my bank without permission then telling me oh it was a system error you will have to wait 10 days for your money back, along with all the recent data breaches. They sound too good to be true, because they are. The Ombudsman helped me it was so bad.
- Location
-
- Location
- Ayrshire
- Reviewing
- TalkTalk
- Date
- 2017-03-02
- Comments
-
Glad my contract is up! Have waited a long time for this. Talk Talk = Avoid Avoid! Multiple router breeches. Unreliable service. Customer service stinks. They pass you around and dont really want to help you. Was also given someone elses landline number and was plauged with calls from debt companys for 18 months. TalkTalk said they couldnt change my number. Terrible service. Never again.
- Location
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- Location
- Brierley Hill
- Reviewing
- TalkTalk
- Date
- 2016-12-16
- Comments
-
Take this as a warning don't even think about talk talk try and send them an email sorry no connection their attitude stinks be warned take my advice try before you buy marks out of 5 //1 trillion and this still doesn't come close
- Location
-
- Location
- tonbridge
- Reviewing
- TalkTalk
- Date
- 2010-09-23
- Comments
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took 4 weeks to connect me to a new line after 2 appointments where openreach didnt show up. broadband speed told 4mps but getting 2.6mps. internet went wrong after 2 days and customer service are appauling.
- Location
-
- Location
- Hertfordshire
- Reviewing
- TalkTalk
- Date
- 2021-12-15
- Comments
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We have had enoughof dealing with this company. Customer Service based in Durban S.A. Best described as Bolshy, Unhelpful, Arrogants, timewasters. Even a direct email to their CEO Tristia Harrison resulted in no action. Contract cancelled.A fish rots from the head down.
- Location
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- Location
- Exeter
- Reviewing
- TalkTalk
- Date
- 2016-10-24
- Comments
-
Absolutely dreadful. I can cope with a relatively slow broadband connection (despite paying for what should be a much faster one) because I don't tend to do anything that needs a particularly high download speed. What I cannot cope with though is the complete and utter unreliability of it as completely fine one moment becomes something slower than dial up the next.
- Location
-
- Location
- Rishton
- Reviewing
- TalkTalk
- Date
- 2016-12-31
- Comments
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I was told I was using fast fiber and getting upto 37 mbps down and 2 up. I am only getting approx.* 19.4 down and 1.2 up. This is just appalling, some people have 200mbps and I am only getting less than 20! This causes a huge loss of productivity because I am waiting almost twice as long to upload or download large files.
A few months ago my internet was not working completely. It took several weeks for someone to find the issue, the cable from the phone line to the pre filtered socket was broken and needed to be replaced. Recently, it has been breaking and I have unplugged and plugged the front of the pre filtered socket twice. I hate this and wish I could change! :(
- Location
-
- Location
- Witham
- Reviewing
- TalkTalk
- Date
- 2018-06-03
- Comments
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Iv had a fault on my line for almost 2yrs. I upgraded to get around the problem as I was told this will solve the problem. I then called talk talk to fix the on going problem as this did not work. they was unable to fix it. but they updated there recoreds saying there is no longer a problem as I have not complained again. HOW CAN A FAULT BE FIX IF NO ONE FIXES IT. so they offed me £2.47 for there errors. DONT USE THEM.
- Location
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- Location
- North Yorkshire
- Reviewing
- TalkTalk
- Date
- 2019-02-28
- Comments
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Prior to switching to TalkTalk I contacted them requesting my existing telephone number which I have kept through 5 different providers with no problem.
After the switch over no boddy could contact me and I soon realised they had changed my number with absolutely no information of new number.
I contacted them via online chat and was passed through 3 different people who obviously could stand my annoyance. I was told that the reason was because the old number belonged to last company (I had it before them) and because I didn't ask for it (I did).
Then I rang and spoke to 3 different people who just kept passing me on to the next after them not appeasing me to the reason. I found it very difficult to understand them. I managed to get a complaint registered but then the phone cut off (or hung up on me).
Someone rang me last night and once again I really struggled to understand their accent from abroad somewhere.
I was told the reason I didn't keep my number was again because I didn't request porting of the number (is a land line a mobile?).
Then asked if they could cancel the complaint? What? Absolutely not. He asked if I accepted £10 in credit could the cancel? I politely told them under no circumstances and requested to speak to a person from UK. I was told no.
Overall the broadband is slowish but I didn't expect anything more due to my location on a new estate. The customer service is terrible, hard to understand and arrogant with I sensed a dislike of the the customer.
Next year TalkTalk is binned.
- Location
-
- Location
- liverpool
- Reviewing
- TalkTalk
- Date
- 2016-06-30
- Comments
-
An absolute waste of time and money, first of all I was told by BT engineer that the installation was too difficult for him to complete (sorry what is your job) then the customer service got my password wrong so i could not access my account then they got my e-mail address wrong so i could not access my online account. After waiting two weeks for the next available engineer to come out I found I was being charged £60 for the first lazy engineer. Two months on and I still have the charge on my account very limited broadband and finding it impossible to cancel talk talk completely without getting all kinds of extra charges. At first the customer service was disgusting but is has got better (although if feel like i know them all personally now as i have spent around 8-10 hrs talking to them........ 0 out of 10 for me....
- Location
-
- Location
- Rawtenstall
- Reviewing
- TalkTalk
- Date
- 2019-05-24
- Comments
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Stay away, the service is terrible. When you call them with an issue your put through to India or Pakistan, and you can't understand a word there saying. I had my details stolen and now receive calls from scammers in India. Don't go near Talktalk
- Location
-
- Location
- Renishaw
- Reviewing
- TalkTalk
- Date
- 2016-08-04
- Comments
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Never again will I consider this provider would rather go with out any internet it's stressing us out that much I wish there was a - star rating we are even considering paying up our contract so we can go somewhere else
- Location
-
- Location
- greenock
- Reviewing
- TalkTalk
- Date
- 2018-03-08
- Comments
-
AVOID! AVOID! AVOID! hands down the worst customer service i have ever experienced. 6 weeks with no broadband! 6 weeks of frustrating calls! 6 weeks of repeating myself. 6 weeks of no action, no return calls, no repair, NOTHING!
All for want of a simple repair of a broken line between property and telegraph pole.
- Location
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- Location
- CLITHEROE
- Reviewing
- TalkTalk
- Date
- 2019-03-11
- Comments
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Just a basic point: I did talk to someone about the increase in the price of my ISP, which was TISCALI, before TT. They offered me an apparently good deal-one will find out!!!!!!!!!!!! I talked to someone who had an accent which reminded me of living in parts of Lancashire-BUT she was in SOUTH AFRICA. I have found this before with other organisations!!!!!
- Location
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- Location
- leatherhead
- Reviewing
- TalkTalk
- Date
- 2014-03-06
- Comments
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Good when it works, but when it doesn't it's a nightmare.
Appalling customer service. It took 6 YEARS to get them to finally sort out a faulty line pair, with hours of phone frustration each time the service went down.
Finally dumped them after they failed to get openreach onsite for a fibre installation 8 times in a row and forced a 14 day wait between each attempt.
The replacement ISP was on the phone to openreach after their first failed visit and forced an engineer to be onsite the next morning. Ironically they use Talktalk wholesale to provide service, but the contrast between the helpdesks is like night and day.
(Yes, the faulty line and failures to show up is an Openreach issue, but a LLU ISP who lets a customer suffer repeated line faults over an extended period and tries to blame the consumer equipment instead of escalating the fault is arguably incompetent.)
- Location
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- Location
- anglesey
- Reviewing
- TalkTalk
- Date
- 2014-11-14
- Comments
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Avoid at all cost. Have had problems with broadband speeds for several months. Despite several hours on the phone problem still ongoing. Telephone assistants unable to grasp the issue and insists on taking me through initial checks every time. they basically are not interested in sorting out the problem. it would appear that too many of us are using the same signal thus as the day goes on with more demand by talktalk users the broadband speed just slows down. appalling service. AVOID AVOID AVOID
- Location
-
- Location
- Aberdeen
- Reviewing
- TalkTalk
- Date
- 2014-04-15
- Comments
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This review is about broadband speed.
I am a gamer and I wanted to give talktalk broadband a try. When I finished setting up my broadband I went on youtube only to find out that it keeps buffering, this happens everytime someone uses the internet. My point is that the speed and bandwidth are below minimum. 300 kilobytes per second, as a gamer's point of view that is pretty frustrating. I dont really care about the tv pakage cause I dont watch tv a lot. When I play my games on my computer I cant online multiplayer cause of slow speed. the customer service is absolutly s***. I wouldnt recommend talktalk to any friends on even strangers to be honest. Im now stuck with talk talk for 18 months now and it seems like im gonna have the worst time playing games.
Overall I give talktalk (broadband, tv, phone,customer service) -5 stars
- Location
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- Location
- Southport
- Reviewing
- TalkTalk
- Date
- 2017-06-05
- Comments
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I signed upto talktalk around June 2016, this provider is by far the worst on the market. Connection forever dropped out, Online gaming was unbareable.
If you want to speak to a customer services rep there god knows where and dont understand what your saying..
SHOCKING.. If you go with talktalk you need your head testing.
- Location
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- Location
- Milton Keynes
- Reviewing
- TalkTalk
- Date
- 2017-05-07
- Comments
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These muppets are just awful with their service. Broadband speed 'will gradually get better, but it might take 10 days'. What absolute nonsense!! We have the 'fast' broadband plan for up to 17mb/s, but my poor mother gets 1.3mb/s down and 0.49mb/s up ... according to TalkTalk's own broadband test offering. They should be ashamed of themselves for lame support and reluctance to do anything about it.
Tomorrow I will be calling in on her behalf and giving a piece of my mind!
- Location
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- Location
- Derby
- Reviewing
- TalkTalk
- Date
- 2023-05-31
- Comments
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I'd been with talktalk for over 10 years with broadband and telephone but with the price rises I looked for a new deal, I searched and found sky offered me a better deal, I thought the transfer over would be smooth and easy but talktalk have made the experience terrible the customer service was rude not very helpful at all, I told them I was cancelling my contract but they still sent me new equipment, I rang again but no one had processed my cancellation they were once again very difficult, I told them the date 12/06/23 that I would be changing over and was told I'd still have internet till then then suddenly they cut me off on 31st May 23, I rang talktalk customer services up asking why I'd been cut off so soon and they told me I was now out of contract and the only way they'd connect me back up was to take out a new contract with them, well I told them that was not possible as changing to new supplier which they knew. It just shows they have no loyalty to loyal customers , I found the customer service was in fact the worst experience I've ever had difficult unhelpful , felt like I was being held to ransom to stay with them threatening me with fines telling me not to cancel my direct debit even thou they just cut me off. All I can say while your with talktalk they are happy but once you say your leaving they are rude unhelpful and bombard you with mail
- Location
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- Location
- Hove
- Reviewing
- TalkTalk
- Date
- 2019-11-29
- Comments
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Nasty company. We have just moved into a new place. Talk Talk was the company used by the people who lived here before us. They recommended we go with somebody else as they had a bad experience using Talk Talk. We have signed up to a new provider but can't get internet now because Talk Talk have put a block on our line! They are causing as much aggravation as possible.
- Location
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- Location
- Poulton le Fylde
- Reviewing
- TalkTalk
- Date
- 2021-12-19
- Comments
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Been with Talktalk for a long time. Upgraded to FTTP with 3 months free. They are convinced I am still on normal broadband. They keep crediting my account every month with random amounts that is always more than I should be paying. I have tried to tell them about their error but they tell me I am not on 500Mb speed only on 35Mb. At the moment they are paying me to have a 500 Mb connection. Well I am not telling them again. Free FTTP 500 Mb connection. What's not to like lol.
- Location
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- Location
- Telford
- Reviewing
- TalkTalk
- Date
- 2017-12-24
- Comments
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Why did you con me into upgrading to fibre broadband when I wanted to leave talk talk due to slow speeds; with a second con of a 'speed boast' when you knew we don't have fibre optic in our area. Worst still saying I'd get speeds of up to 76mbps and a GUARENTEE of 55mbps. You are an untrustworthy company. With very poor customer service. After one hour and forty minutes on the phone I was left with slower download speeds than when I started. Thanks technical team. Potential customers beware, I strong recommend avoiding talk talk.
Complaint ref 1-000005-188526-0
- Location
-
- Location
- EMSWORTH
- Reviewing
- TalkTalk
- Date
- 2018-07-14
- Comments
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Pretty rubbish really kids always moaning how slow it is
- Location
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- Location
- Lanark
- Reviewing
- TalkTalk
- Date
- 2019-01-04
- Comments
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Reviewing Talktalk isn't normally straight forward having been with them three times now. I have found their faster broadband very good and reliable and have no issues, however their customer care continues to have concerns with if/when wishing to deal with any concerns. I have just ended my contract with them on the agreed date yet still continued to get billed. Despite 11 x emails to complain with only two responses, eventually agreed to have a call made to speak about the refund due which did get settled correctly.
So broadband/phone very good as was price but just hope nothing goes wrong during your contract period.
- Location
-
- Location
- Aldershot
- Reviewing
- TalkTalk
- Date
- 2019-03-03
- Comments
-
Customer service is awful. I am moving properties (From a rental into a new build I have purchased). I have been with them for nearly 2 years. Got like 5 months on my contract. Wanted to renew it long term in the new property but I had 2 months where I had no where for the line to go (my new property doesn't want me to add a line into the property as they already have broadband) so for the sake of me having 2 months away from their service they charged a massive early cancelation fee.
Customer service didn't really care about keeping me as a customer. Just seemed a lot more interested in getting the cancelation fee out of me and moving on.
100% will NOT use talk talk again. Disgusted with their customer service team. Very inflexible and considering I've been with them for several years and called to say "Look, I'm going to be homeless staying with family for 2 months but I have a new build property I am moving in to in 2 months, I want to use your service when I am in my own owned property, can we do anything?" and was just told no you have to pay the cancelation fee, put the broadband onto another property (not possible for me) or get a friend to take over the service (I won't have any friends who have no internet that will want to take over my internet service for 5 months. Who does that?)
Awful options. Awful customer service. Very inflexible and just generally unhappy with what I was offered. Would have been more than happy to say something like I still absolutely owe you 5 months of service so I will re-instate those 5 months once I am in a position to receive the service, plus I would have been happy to extend my contract and/or guarantee that I would sign a new contract after that period. Happy to work with them but nope, just wanted rid of me, biggest cash payment they can off me upfront and to shove me on elsewhere. AVOID AVOID AVOID AVOID
- Location
-
- Location
- Woodbridge
- Reviewing
- TalkTalk
- Date
- 2018-02-05
- Comments
-
I left a review a short while ago, and my opinion of Talk Talk is worse now than then. We should be able to put minus scores.
Not only is my broadband very intermittent, it completely disappears when you try to use the phone, but my phone does not work either.
Their answer; you’ll have to wait until an engineer gets to you. We’ve had two engineers out already; one stating the problem was somewhere underground not far from the house, the other said it was our router. I’m on my third new router, still no change. Time to move to a decent company, Do Not use Talk Talk,!!!!
- Location
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- Location
- Lincolnshire
- Reviewing
- TalkTalk
- Date
- 2017-09-22
- Comments
-
Worst company to deal with. Two weeks intermittent phone and broadband all day in for a no show engineer. Awful telephone support avoid
- Location
-
- Location
- Bathgate
- Reviewing
- TalkTalk
- Date
- 2022-04-01
- Location
-
- Location
- Lymington, Hampshire
- Reviewing
- TalkTalk
- Date
- 2018-05-28
- Comments
-
I have been receiving letters and emails since 3rd May 2018 from Talk Talk saying, sorry to hear you leaving us. I contacted them immediately on three separate occasions to explain I have no intentions of leaving. I was told on all occasions this is a mistake made by Talk Talk and it has now been rectified. On the 17th May my landline was disconnected. I wasn't aware of this until I received emails from friends saying they were unable to contact me on my landline. Talk Talk do not listen or understand the major problem they have caused me. I am now at a loss how to rectify this problem Talk Talk has caused. Totally incompetent company. Stay well away from Talk Talk.
- Location
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- Location
- Woodbridge
- Reviewing
- TalkTalk
- Date
- 2018-02-02
- Comments
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If I could put a minus score, I would. There is nothing positive that I can say about Talk Talk, every time I have contacted them, you get apology after apology, for what is wrong; but as I have told them, apologies do not fix the problem and over two months of hundreds of apologies and language I have trouble understanding; I still have the same problem. I have had tech support staff who couldn’t find my account, customer service staff who don’t care, tech Managers who simply don’t know what they are doing. I did manage to speak with two of their staff, who were very good and should not be working for them, as they are too good for the shoddy service the company provides. I don’t normally stay with such poor companies for this long, but the nice English lady in customer services and the very nice Indian chap in tech services; have given me the drive to try and make Talk Talk sort themselves out.
- Location
-
- Location
- Ascot
- Reviewing
- TalkTalk
- Date
- 2016-10-31
- Comments
-
I'm not a keyboard warrior. Most of the time I can't be bothered to leave reviews but I had to for Talk Talk. They are so rubbish at their job it's laughable. I have super slow broadband, they have charged me for repairing it. I have to pay over £200 to leave and am seriously considering as they are HORRIFIC. If I was as bad at my job as they are at theirs I would never be employed. Do not be tempted with their cheap deals, you get what you pay for and it's just not worth it. AVOID AVOID AVOID!!!!
- Location
-
- Location
- Taunton
- Reviewing
- TalkTalk
- Date
- 2014-03-26
- Comments
-
Worst Customer Service in the UK bar none.Booked engineer visit in January was told phone line would be sorted in 48hrs.Another booking for 26March & no show by engineer.Then told must wait until 25April & they blamed BT ! NO ACCOUNTABILITY at all.Unbelievably bad,avoid like the plaque !!! You have been warned.
- Location
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- Location
- Northwich, Cheshire
- Reviewing
- TalkTalk
- Date
- 2015-05-22
- Comments
-
I've been struggling with poor speed and connectivity for months now. I contacted TalkTalk and asked for a new router (advised by phone engineer). I was told I couldn't have one because I wasn't in a contract and might be tempted to leave and make off with it. However, I could buy one for £49 +, this is despite being a customer for 13 years. I highlighted that I was paying £30 a month for an inferior service and was unhappy. Operator said I would have to wnter a new contract if I leave, so why not enter into a new one with them. Answer..read this review
- Location
-
- Location
- Stockton on tees
- Reviewing
- TalkTalk
- Date
- 2016-10-24
- Comments
-
pathetic.. i dispise the company. i am 15months into my contract and cannot wait to leave. talk talk. i wish customer service team tell.lies management atrocious my bill has went up 100% as i wont upgrade for 18 months. i would rather be castrated.
people beware do not use this company
- Location
-
- Location
- Essex
- Reviewing
- TalkTalk
- Date
- 2020-06-04
- Comments
-
I was recently waiting a month to receive a replacement for the router because broken down just after few days of use. Do a favour to your self and stay away of this company. Also I forgot to mention the broadband speed had all the time problems. I switched now to vod.... and is amazing the difference!!!
- Location
-
- Location
- london
- Reviewing
- TalkTalk
- Date
- 2021-03-29
- Comments
-
Literally the WORST customer service team I have encountered. Absolutely useless - not one person has any idea of what they are doing there and just send you around in circles. Every single one spoke shockingly poor English so it was hard to even understand where they were passing the buck to next. They literally just send you around in circles and you are basically a prisoner of TalkTalk once you have entered into a contract. AVOID AT ALL COSTS
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2017-07-18
- Comments
-
Been with talk talk for the past few yrs even knowing that talk talk is not good. Upgraded to fibre on May 11th 2017. Got message that it will be live from 22nd of May 2017. Never received the router for fibre broadband. Kept ringing them for the new router and been told that one will be sent few days before the fibre goes live. Never happened withn the time period. Kept ringing two to four times a week and everytime the customer services is from a different country and they don't have a clue at all. Got an email on 11th of July saying my fibre is live and got disconnected from the internet. Internet stopped working, no new router. Had to ring every day two to three times but no straight answer. Atlast after a two months and one week, upon very fierce arguments reiterating how we are losing our patients and income as professionals they sent an engineer from BT who came and checked the outside lines to say that everything is fine. Then we have to ring again and request for a new router which was sent after two days. Very horrible customer services and customer relations. No one in customer services work with a brain.
I am going to switch to another provider immediately
- Location
-
- Location
- Northampton
- Reviewing
- TalkTalk
- Date
- 2015-01-21
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.