7,010 Customer Reviews over 176 pages
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2017-10-27
- Comments
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First of all - READ AND BELIEVE THE REVIEWES - why am I saying that? because i was stupid enough to join talk talk while thinking I will have a different experience. Well, I didn't. I thought that saving up the money (compared to other comapines) would be worth it - well, it wasnt.
Please trust me - you have never encountered such a TERRIBLE CUSTOMER SERVICE your entire life. I could list about 20 issues we have had during the last 18 months (locked in a contract...) which were dealt with a complete inadequate manner, lack of professionalism, and lack of knoweldge. The frustration and time wasted, are simply not worth the small saving in money.
AVOID. AVOID. AVOID.
- Location
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- Location
- BIRMINGHAM
- Reviewing
- TalkTalk
- Date
- 2019-10-30
- Comments
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Terrible coverage, terrible customer service
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2015-09-18
- Comments
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Never worked from the beginning - engineer never turned up. Despite it never having worked they wanted to charge to have it fixed as they said they could not find a fault - turned out that they were looking at the wrong account. Still does not work after over three months and they are still billing me. The account they were fiddling about with now does not work either. :(((
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2021-08-01
- Comments
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Horrible Internet Provider!
The worst experience I have with this provider- Every single day it stops at midnight and will Show: "Connected" "No Internet".
Same happening during the day few times per day.
Impossible to work from home- losing my work, missing zoom meetings.
There is NO CUSTOMER SERVICE AT ALL!
You can call as much as you like- no one will help. First year and last with them.
- Location
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- Location
- ENGLAND
- Reviewing
- TalkTalk
- Date
- 2018-06-23
- Location
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- Location
- ENGLAND
- Reviewing
- TalkTalk
- Date
- 2018-06-23
- Comments
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I honestly can say this is the worst Internet EVER. I would probably have better Internet by living on Mars. They need to shape up or they going to go banqrupt. 600% sure that this Is the worst Internet and will never go back I hope they get destroyed by a asteroid impact or nuclear war because Internet this bad shouldn't exist
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2018-07-12
- Comments
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I would rate them with a 0 if i could. The online chat feature is useless when it comes to fixing Internet speeds, they're only eager to close the chat mid discussion. I use this as an alternative to calling them as I cannot understand a word they're saying. When the Internet speed does come back up to their 'promised' speed which in fact is only 9Mbps, after a while it 'magically' goes down. Instead of trying to save a few £'s I will move to a better Internet service provider and at least get good Internet connection. For those of you wishing to join, I'll save you the hassle from them, just DON'T join Talktalk!
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2017-05-07
- Location
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- Location
- Uk
- Reviewing
- TalkTalk
- Date
- 2019-01-27
- Comments
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Pay for 17mbps get 3-4mbps, laggy, cannot play games, stream, and sit at screen for hours trying to do anything, and only 2 of us here! With only one device on at a time! Disgusting, not fit for purpose, send you round the houses, expecting you to chase and csll everyone to solve thier poor service. Don't listen, don't redpect customers, lie and fob customers off, complete failure of contract hence ileagal practice and now in court with myself. Will say thankyou tho for refusing to give me a refund as now added 8% interest and has gone from hundreds to thousands. Woohoo....thanks for the money! Haha
- Location
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- Location
- Bolton
- Reviewing
- TalkTalk
- Date
- 2019-01-31
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2018-03-30
- Comments
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Most rubbishest WiFi out of all the Broadband providers never go for talk talk highly not reccomended
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2016-11-12
- Comments
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I have an 18 month contract with talktalk and they have already increased their prices twice. I have to pay line rental for a phone line that is regularly cut off. They're just crap.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2016-11-08
- Comments
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Talk Talk internet has been a miserable experience for me.
When you sign-on it works well for a short time, before devolving into a useless service with very bad connection speeds.
If the TV is streaming internet content (like the BBC iPlayer) it becomes difficult to do basic things like checking email on gmail.
The upload speeds have always been pathetic with simple things like attaching a 3MB PDF taking a lifetime ...
Would not recommend. I am honestly considering paying out my contract and moving to a different provider asap.
Disclaimer - I have no idea how good their fibre service is as I am on a regular connection.
- Location
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- Location
- Chorley
- Reviewing
- TalkTalk
- Date
- 2016-01-21
- Comments
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What a shower! Reported a phone and broadband fault to TalkTalk 8 days ago. They tested the line and said it was a fault with my own equipment. I insisted on an engineer visit and they said I'd have to pay £65 if it was a fault with my own equipment. It wasn't. The engineer identified a problem with cabling in the street outside. Have heard nothing since. No communication from TalkTalk. Don't know when it will be resolved. When I ring up I keep getting put through to someone in India/Far East. All they will say each time is that they will update the ticket and how sorry they are but don't seem to do anything. I can't speak to anyone in authority or get any definitive answer. For a communications company TalkTalk make it near impossible for anyone to communicate properly with them. Quality of service is zero. Customers appear to be a nuisance to them. As soon as I get this fault resolved I'll find a phone and broadband supplier that respects its customers. If you are thinking of becoming a TalkTalk customer be warned! And, no, I didn't choose TalkTalk - I was originally with Pipex (an excellent company) who were taken over by Tiscali and, subsequently, TalkTalk). A complete disaster in customer service terms.
- Location
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- Location
- stone
- Reviewing
- TalkTalk
- Date
- 2016-11-21
- Comments
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dodgy costumer service,promising everything to keep the costumers,but doing nothing.unexpected extra charges. very unsatisfied.not recomended!!!!
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2020-07-30
- Comments
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customer for three years.Very poor. weekend WiFi non existent. During the week very patchy. Complained to costumer service on several occasions minimal improvement for couple of days then back to normal. Got fed up and found another provider for the same price with reliable services. Only now released what I was missing. I have £14 left after finalizing my account with them and they have not reimbursed it. Well ridden.
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2018-05-29
- Location
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- Location
- Essex
- Reviewing
- TalkTalk
- Date
- 2015-01-17
- Comments
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Fantastic broadband even with all of the devices we have connected to it.
Also both of us have a brilliant mobile contract.
Thank you for the fantastic customer service over the years! And thank you, Che for the excellent, fast customer service call.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2017-06-20
- Comments
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They are the worst company I've been ever dealing with, I definitely advise you not to go with them cause it is more the waste of time and money than what you struggling are able to get..... 2 hours spend at the phone try to understand and the worst connection ever with no possibility to email you cause they are not allowed. NEVER EVER ANYMORE
- Location
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- Location
- Northampton
- Reviewing
- TalkTalk
- Date
- 2018-10-15
- Location
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- Location
- Nottingham - UK
- Reviewing
- TalkTalk
- Date
- 2023-03-27
- Location
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- Location
- East grinstead
- Reviewing
- TalkTalk
- Date
- 2017-11-26
- Comments
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Never use, to connect wanted to charge £65 even though said free! Told expensive to cancel. But was within 14 day cooling off period. Now charged 2 months for Internet that has never been switched on. and will have to claim for my money from them absolute Joke! To cancel they kept me on phone for over hour passing back and forth- money! AVOID!
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2018-11-24
- Location
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- Location
- Morecambe
- Reviewing
- TalkTalk
- Date
- 2017-11-13
- Comments
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Please don't chose Talktalk, it's so unreliable, the speed constantly drops where it is totally unusable and it doesn't matter wether it's at 7pm or 4am, every other day I need to reset the router because it's connected but no Internet. And you can forget about using multiple devices! Haha!
Customer service just fobs you off, in the first week they told me it was "teething problem's", apparently 6 months into the contract it's still "teething problems". Don't waste your time, money or energy with Talktalk, I wish I didn't, but you know how it is, locked in a contact they have no motive to improve you or help you because they get your money anyway regardless.
- Location
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- Location
- Sussex
- Reviewing
- TalkTalk
- Date
- 2022-03-01
- Comments
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Tried to set up a phone and broadband account. Completed online. They decided to set up a completely new phone line. They unable to provide the service they agreed to , then failed to notify us of this.
This was for my elderly dad who needs a phone line for his care line and the previous suppliers contract had ended.
Cancelled before we could be treated as a mug any more by them
Utterly appalling “service”
- Location
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- Location
- Uk
- Reviewing
- TalkTalk
- Date
- 2017-10-11
- Comments
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The WiFi is rubbish Talktalk need to fix up before everyone moves to Sky or Virgin Media
- Location
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- Location
- Weymouth
- Reviewing
- TalkTalk
- Date
- 2014-11-23
- Location
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- Location
- Aylesbury
- Reviewing
- TalkTalk
- Date
- 2016-12-13
- Comments
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I'm so tired of fighting with you @TalkTalk. Everyone have to know when they choose the telecommunications company to not choose yours! 5 months of fighting with you on the phone, I spent hours to find somebody who could help me to resolve the problem! Every single time you just promised to improve the connection but nothing happened.
TalkTalk just want your money and they don't want give anything back.
They don't provide any services for you! They are just stealing the money from your pockets! Don't go with them.
- Location
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- Location
- Belfast
- Reviewing
- TalkTalk
- Date
- 2016-04-19
- Comments
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Basically during daytime and evening, TOTAL RUBBISH. Only works properly after 2am and up to 7am, says it all when traffic busy it drops stalls constantly. DO NOT GO WITH TALK TALK unless you are an insomniac or work nights.
- Location
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- Location
- Northern Ireland
- Reviewing
- TalkTalk
- Date
- 2016-01-11
- Comments
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Talked into moving over to fibre optic December 2015 from ordinary broadband... HOW THE HELL CAN THE SPEED GET WORSE and everything drops time after time. FED UP with trying to resolve the issue. Customer service SUCKS if I could give NO STARS I WOULD... I am now stuck in an 18 month contract,,,, THIS IS A JOKE
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2015-02-06
- Comments
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Your members of staff are extremely rude and do not listen to anything we had to say when trying to explain. Also i feel that you rip of your customers and when my contract is up i will no longer choice to be a talktalk customer. Such a shame as iv been a valued customer for sometime but feel very upset with the way i have been treated with my last querie!!!!!!!!
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2018-03-21
- Comments
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Worst broadband you could possibly get, unprofessional unorganised customer service no basic manners and etiquettes on how to talk to customers. Management are a disgrace and are utterly confused themselves regarding talktalk policies and rules. Staff do not even speak fluent English so is very difficult to communicate especially when they are sat on the other side of the world
- Location
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- Location
- essex
- Reviewing
- TalkTalk
- Date
- 2017-09-22
- Comments
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talktalk have been terrible throughout - i paid for data and calls and texts and for months received no data
when i called them they had no solutions
they would not give me my pack code when i wanted to leave
and they charged me £50 for the data that i did not received
- Location
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- Location
- Belfast
- Reviewing
- TalkTalk
- Date
- 2018-09-06
- Comments
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The worst internet connection and customer service. Avoid!
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2021-12-01
- Comments
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Avoid this company at all costs!! The internet connection is rubbish and they don't remind customers about giving 30 days notice if leaving, so at the end of the contract they automatically renew it and expect you to pay a higher rate for rubbish internet. Manager who dealt with my complaint was also very unhelpful!!
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-07-12
- Comments
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Terrible. not even worth the couple of quid you hope to save in money of the broadband service - you'll pay the price in your time and effort! i couldnt advise strongly enough against the service
- Location
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- Location
- Halifax
- Reviewing
- TalkTalk
- Date
- 2016-09-04
- Comments
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Utterly mortified with talktalk, called them about the wifi not working and get asked with barbaric questions. The woman didn't even speak English and she didn't understand a single word I was saying and just saying the post code took over 10 minutes and by the end got no further to fixing the problem and get hit with a big phone bill. How they are still in business is beyond me , they should be shut down and the owners put in prison. DO NOT GET TALKTALK, worse decision I have ever made, thieves!!!
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2022-03-30
- Comments
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This company is appalling I was on the phone for over 1.5 hours today and they could not help me! Finally I spoke to a manager who then put me in touch with a boy who was his second day at work! I was ringing on behalf of my elderly parents as their broadband speed was 9 Mbps! They were paying £50 per month for this atrocious service! Have left to go to sky today!
Don’t waste your money, all the minions have no idea what they are doing!
- Location
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- Location
- SW London
- Reviewing
- TalkTalk
- Date
- 2010-09-10
- Comments
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My internet has been down for fourteen days. TalkTalk have given me the runaround day after day. I have, at their behest bought, a new ADSL filter, new 'phone and new router. I have had a Talk Talk contract enginer in my home and a BT engineer in my home. The customer service is abysmal and the operatives just appear to be reading from a bit of paper. When you can actually speak to someone who understands they deliberately tell untruths to get rid of you.
- Location
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- Location
- Plymouth
- Reviewing
- TalkTalk
- Date
- 2020-11-02
- Comments
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Avoid at all costs. Worst customer service. When there's a problem you get offshore call centre people who politely and slowly read from a script. Getting them to actually do anything proactive is near impossible.
Spent hours on phone and live chat over two days eventually managed to get engineer booked who was then cancelled without my being informed as they remotely judged the fault to be fixed. After another couple of hours wasted on customer service finally got another engineer visit (OpenReach) and he had to come back on consecutive days due to inability to get TalkTalk to answer his request for line to be tested.
Awful company.Do not use.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.