TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.6 stars
  • Customer Service
    2.6 stars
  • Speed
    2.5 stars
  • Reliability
    2.6 stars

Based on 1691 customer ratings since 2021-09-29 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,654 Customer Reviews over 167 pages

  • Reviewer
    Location
    Hertfordshire
    Reviewing
    TalkTalk
    Date
    Comments
    I would give 0 if I could. Customer service is non-existent. Our broadband service wasn't working (entirely their fault) I lost 3 1/2 weeks of my life and it no doubt affected my health because of the stress of trying to deal with them, The fault was entirely theirs for sending the wrong equipment and although this became apparent fairly early on it was impossible to get them to make progress. Each time you ring- if you are lucky enough to get through - you get a different person and you have to start the story again; each person who actually is helpful enough to try to find a solution has a different solution, each solution contradicts the last one; the whole thing was a kafkaesque nightmare. They follow a script and are completely incapable of dialogue. You think they heard or understood you because they always agree with whatever you say then later - or in the same sentence - say something indicating they have no clue what you are talking about. It is like talking with automatons - and a different automaton on a different programme every time. If you want to protect your mental health and use your time on earth more productively, avoid talk talk.
  • Reviewer
    Location
    Stranraer
    Reviewing
    TalkTalk
    Date
    Comments
    Internet is rubbish can't connect to Facebook or anything. was with sky never had a problem with them. Was supposed to get super fast broadband but it's worse than I had wish I never changed can't wait till contract up will deff be changing if I don't cancel direct debit before
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    I wouldn't even give it a star if possible. Very appalled by the service. Broadband doesn't even work. Only for a few seconds and then turns off. The customer service helpline and nor the manager does anything to help. Its disgusting to see after I was promised high speed broadband and was told that they have fixed it from the last time we had TalkTalk. Its worse than a nightmare. Seriously the net when it is working, I would say that it is slower than a turtle but that would be an insult to turtles.
    If you are thinking about going with TalkTalk, I recommend that you do NOT! GO WITH SKY THEY ARE MUCH BETTER! TRUST ME! I would spend hours writing pages and pages but words can not describe my temper!
    Yours Sincerely,
    A customer who is suffering from worse anxiety than started with!
  • Reviewer
    Location
    hampshire
    Reviewing
    TalkTalk
    Date
    Comments
    talk talk arranged a visit and did not turn up. they said they would charge me £65 if i wasnt in. if they dont turn up.. well its just fine.. great!!! can you complain.. no way.. nothing electronic.. just a phone number.. and these guys then quickly passed me on to an irrelevant phone service.. honestly the worst service i can remember from a phone company
  • Reviewer
    Location
    Petersfield
    Reviewing
    TalkTalk
    Date
    Comments
    Can safely say talk talk is without a doubt the worst internet provider I have used. Internet regularly drops out and when it does work we average 2mbps when promised 15. Had to get another internet hub in (sky)as we could not cancel this one. Do not use this company if you actually want decent wifi.
  • Reviewer
    Location
    Mitcham
    Reviewing
    TalkTalk
    Date
    Comments
    My internet was meant to come on 20th April & an engineer didn’t show up to set it up. It’s now the 22nd May and although an engineer has been(2 days ago) there is now a fault and I have to wait another 2 days for my internet to work. I’ve called numerous times about the problem to be told to wait each time and when I asked to speak to a manager they refused to put me through to one. Terrible service!
  • Reviewer
    Location
    Liverpool
    Reviewing
    TalkTalk
    Date
    Comments
    Absolutely horrendous internet. Spend hours and hours on the phone for them to never resolve the issue.

    Avoid like the plague!
  • Reviewer
    Location
    Chester
    Reviewing
    TalkTalk
    Date
    Comments
    No phone line no internet no reduction in bill live chat use phrases like I am dearly sorry I had aol for ten years and the internet always worked I have been with talktalk 5months and about once a month I lose internet the phone line hardly ever works and the Indians at the call centre seem to think i am a diagnostic expert absolutely useless.
  • Reviewer
    Location
    Salford
    Reviewing
    TalkTalk
    Date
    Comments
    The worst customer service j have ever experienced! Terrible. Do yourself a favour and do not join talk talk broadband, everything about this company is a joke.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    TalkTalk
    Date
    Comments
    Worst decision of my life going with talktalk!! I was seduced by the cheap rates and wish I had read some reviews on here myself before getting the contract!! It would of saved me a lot of trouble and frustration. Like so many others on here i have had my fair share of being overcharged and bad customer service but the thing that has really done it is that I have now just been charged £145! When I demanded rather crossly why? I was informed it was because of the 22 HOUR CALL I apparently had just made!! Needless to say that I doubt it is even pysically posible to be on the phone for that lolg the answer I got was that I must of not hung up properly!! Well I then attempted to "not hang up properly" and found that jt was quite impossible to do because of the way the phone slots in!! Am absolutly fuming
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    DO NOT CHOOSE TALK TALK.
    Absolutely abysmal service and treatment of vulnerable people.

    For 2 weeks my 80 year old grandmother who lives alone 4 hours away has been without any telephone service. Her friend lent her a mobile phoneto contact Talk Talk customer service and the waiting time alone ate her £10 credit. I have been on the phone to talk talk overseas call centres 4 times over the past week, which have a poor line and staff speak very basic english. Each time I am promised something will be done tomorrow and it has not been done.

    I am still waiting for my 80 year old grandmothers telephone line to be fixed.

    Please do not chose this provider especially if you are setting it up for someone vulnerable or you yourself are a vulnerable individual as they have a complete disregard and lack of care.
  • Reviewer
    Location
    Coventry
    Reviewing
    TalkTalk
    Date
    Comments
    DO not touch! Worst service I have ever received pushing the date back over 4 weeks and then refusing to let me know escalate a complete- ABSOLUTELY rediculas
  • Reviewer
    Location
    Gloucester
    Reviewing
    TalkTalk
    Date
    Comments
    No internet for 2 days
    Rubbish
  • Reviewer
    Location
    scotland
    Reviewing
    TalkTalk
    Date
    Comments
    appalling, terrible terrible customer service. They lie and make promises, its just all about the money and how much they can screw you for . Have endless amount of truly abysmal support and help. Just gave up after again chasing complaints about broadband and wifi. Maybe that is what they want anyway. Lop of one head and they grow another, endless frustration
  • Reviewer
    Location
    Cambridge
    Reviewing
    TalkTalk
    Date
    Comments
    This is a terrible network. Never try getting it because even after an hour of trying to trouble shoot, nothing was possible with their tech support. Please don't go for this crap.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    Shocking service. After waiting for 3 weeks and taking a half days holidays from work so I could be there for the installation - they never showed up. No message, no email, no notice. I called them and was offered no explanation and then told I have to wait another 15 days for installation. Horrendous service, horrendous customer service.
  • Reviewer
    Location
    STOURBRIDGE
    Reviewing
    TalkTalk
    Date
    Comments
  • Reviewer
    Location
    Landon
    Reviewing
    TalkTalk
    Date
    Comments
    To be honest I don't think customer service is to be blamed for TalkTalk's incompetency. I had a chat with one of their agents who explained to me that whatever they tell you is a scripted system. And if they do not follow the script they are penalised and their salaries cut short. TalkTalk is a slave driver which takes from the poor South Africans. The agents are working U.K hours and to expect TalkTalk to value their efforts and pay them at list U.K's minimum wage, they pay them change.£229 for 180 hours including weekends and public holidays. TalkTalk does not only offer rubbish service they also treat their own employees like rubbish. They are only worried about what comes to them and nothing goes to their customers and customer service employees.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    Worst broadband ever. It’s been 1.5 years with talktalk and I never had a reliable connection even for a week since day 1. I am tired of calling them and even made formal complaints but they were not able to fix my broadband. 2 times they cancelled my contract and charged me early cancellation fee with me calling them. But I am very happy my contract is finishing next month and I am leaving this rubbish provider with rubbish service. I will never ever go back to them not even in my dreams. I wish I could minus stars from them. I wonder who gave them more than one star.because they worth nothing and should be sued for giving wrong information about their broadband if you are getting 0.5 mbps then you are the luckiest man on earth.
  • Reviewer
    Location
    cambs
    Reviewing
    TalkTalk
    Date
    Comments
    no t.v. service for 8 weeks talked to technical team what a hoot everything they told me to do I had tried myself.Telephoned main office still waiting to hear from them even though they said they would call back. for the record talktalk service TO THEIR MAIN OFFICE IS BT.[need I say more.]
  • Reviewer
    Location
    scotland
    Reviewing
    TalkTalk
    Date
    Comments
    appalling, terrible terrible customer service. They lie and make promises, its just all about the money and how much they can screw you for . Have endless amount of truly abysmal support and help. Just gave up after again chasing complaints about broadband and wifi. Maybe that is what they want anyway. Lop of one head and they grow another, endless frustration
  • Reviewer
    Location
    Wrexham
    Reviewing
    TalkTalk
    Date
    Comments
    Talk talk what a load of rubbish . After being on the internet on chat to them for two hours to try and sort out why our phone would stop working after a couple of minutes and broadband . They said they would send a bright sparks engineer out to fix our problem but would cost £50 . On the chat they asked if the box inside the house has BT on it we replied yes . Ok we will send him out . The night before the appointment the bright sparks man phoned and asked if it was a BT box we replied yes again . When he arrived at my house the next day he looked at the box and said I carnt touch it it belongs to BT and went . After a big argument with talk talk I have now cancelled what a con . Going back to sky
  • Reviewer
    Location
    Warrington
    Reviewing
    TalkTalk
    Date
    Comments
    Well.. Where do I start?

    This company is SH*T!! And that's putting it nicely.
    We moved house and asked for the broadband and phone line to be transferred... Since then, we have had no broadband AT ALL...nothing!
    Pointless calling the company and speaking to the so called, customer service advisors, they sit there twiddling there thumbs telling you the problem will get sorted, has it? NO!!
    No call back as PROMISED??!! ABSOLUTE WASTE OF TIME.
    I will not waste another second of my time with this pathetic company, absolutely shocking!!!
    Take my advise- if your thinking about joining this company - DONT!!!!!!!!
  • Reviewer
    Location
    York
    Reviewing
    TalkTalk
    Date
    Comments
    Awful company - we have now been without internet for 3 weeks, both my partner and I work from home and have been out of work for 3 weeks due to this!!! No support was given, appalling customer service... each time I call, it cuts out. Each time I email, they apologise but do nothing about it. Will never go with this company again, they have caused me so much stress these past 3 weeks. Severely lacking in communication and customer service skills! Steer well clear of this provider.
  • Reviewer
    Location
    norfolk
    Reviewing
    TalkTalk
    Date
    Comments
    Just changed from BT to Talk Talk, DON'T DO IT their service is a non starter, twice the engineer was suppose to have come and not turned up, and they billed me. How can I get back to BT who I thought were bad.
  • Reviewer
    Location
    Sussex
    Reviewing
    TalkTalk
    Date
    Comments
    These people are liars, cheats, and totally disinterested in achieving customer satisfaction. They lie from the moment you sign up with them to the time when you are finally able to extricate yourself from their evil clutches. Even after they have failed to deliver broadband to you, and lied about the reasons why, they refuse to let you cancel. They will go on billing you completely disregarding your wish to cancel and threaten debt collectors if you don't pay up money they are not owed. People warned me about them before I signed up and I wish I had listened. When they failed to deliver any service to me as promised and I finally cancelled they hounded, threatened and harassed me to the point that I was unable to work, eat or sleep for weeks. In the end I complained to their CEO and said if the continual harassment didn't stop I would issue an injunction and contact the police. I cannot emphasize enough that for the sake of their health consumers must give this evil collection of crooks and charlatans a complete miss. Go anywhere, but avoid Talktalk like the pernicious plague they are.
  • Reviewer
    Location
    Tamworth
    Reviewing
    TalkTalk
    Date
    Comments
    I hate talk talk, it is so slow, it takes
    ages to go on to a new page; they rip you off and when I called up talk talk they sounded like they didn't give a damn, I highly recommend not to spend the £28 a month and choose a different company!
  • Reviewer
    Location
    Huddersfield
    Reviewing
    TalkTalk
    Date
    Comments
    Talktalk broadband is CRAP
    Always running slow or going off
    Internet channels freeze spoiling entertainment and games online take ages to load then broadband drops out during a game
    TALKTALK IS A JOKE
    My advice.........
    DON'T EVEN CONSIDER TALKTALK

    TOTAL GARBAGE
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Comments
    I wich i could give 1 star. Really avoid don't use them. We canceld direct with them after 1 month. Internet broke down every few days. And customers or technical support is extremely useless. Every time they said we don't see anything wrong it should work! Or they say its normal because your internet connection is new it needs few weeks to get the highst speed!!! That was most nonsense thing i have ever heared. Never heard that or had that from any provider before. And they speek extremely bad English i couldn't understand so much when i had them on the line. Back to my previous internet provider.
  • Reviewer
    Location
    Lancashire
    Reviewing
    TalkTalk
    Date
    Comments
    Absolutely appalled by the broadband network. It’s been over a month and the connection and speed to WiFi is disgraceful!!! Each time you call them they ask you irrelevant questions and end up sending you a ‘new’ router which does not help!! Not helpful at all. Will be switching to something much better.
  • Reviewer
    Location
    Oxted Surrey
    Reviewing
    TalkTalk
    Date
    Comments
    Dreadfull service.
    Signed up in April 2014 for phone and Superfast Braod band.
    Broad Band very slow.
    Finaly died 4 weeks ago beginning of September. Called Talk Talk Service line and Talk Talk Engineer came out after about 7b days, and said fault was in the road with BT Open Reach. Open Reach engineer came out, and siad Talk Talk had not connected up in the house correctly, and also had broken the portal connection out in the road, and there was no room for another connection, So open reach coulf not give me Broad Brand.
    I subsequently went back to Talk Talk at the telephone every night for nearly three weeks asking a question, cold thye give me braod band ' yse or no'...they could not say either, they just blamed open reach.
    I asked to terminate the contract because they could not supply me with the service after nearly 4 weeks. they asked for a cacelation fee of £380.0?
    After 4 weeks on constant telephone calls, i now have a broad band connection. But the speed is less than 10MB...noy suoper fast.
    I am now back again with Talk Talk at the telphone most nights, asking when they are going to fix it and give me Super fast. They say they need to get Open REach back for an inspection.POn reach say the fault lies with Talk Talk who have not instlled correctly!!???
    Im still waiting and still paying for a service i have not been supplied with.
    In my world If i gave that sort of service the company would have been fired and face proabale legal action.
    The sercice is not fit for purpose, and is missing selling.
    Dreadfull service!!
  • Reviewer
    Location
    Norfolk
    Reviewing
    TalkTalk
    Date
    Comments
    Talk Talk have been selling Fibre optic broadband with customers confidential details safe; or we thought so, for some unknown reason just after taking their package on a Scammer telephoned asking the home owner to check their computer because there was a Trojan on it; and in some cases; the home owner let these scammers remotely control their computers and install bugs and also issue an no screen invoice to take payments. Someone at Talk Talk is passing on customer's details to thse scammers; otherwise how else could anyone obtain the customers tel no and details. Talk Talk don't seem botheres; so I would suggest you stay away from them and go elsewhere. Hundreds of pounds are beig stolen by these scammers by remotely issuing invoices for large sums of money; the scammers we believe are somewhere in Asia; Be Warned if anyone telephones you and you don't know who they are PUT THE PHONE DOWN AND NEVER LET ANYONE REMOTELY GET INTO YOUR COMPUTER; THEY COULD STEAL EVERYTHING INCLUDING BANK DETAILS.
  • Reviewer
    Location
    Stevenage
    Reviewing
    TalkTalk
    Date
    Comments
    Talk Talk took over the Tesco service and transferred it to the TALK Talk system last Friday. The internet works badly and we are unable to receive telephone calls. We can make phone calls.
    It was ok until then.
  • Reviewer
    Location
    Blackpool
    Reviewing
    TalkTalk
    Date
    Comments
    Disgusted and appalled with this company ! Got talked into upgrade to fibre after upteen faults , openreach engineer turned up to install.
    When he left I noticed my card reader was not working in my shop , (the master socket for broadband and phone is in the staffroom )the engineer had called the cable to the card reader in the shop thus unabeling us to except card payments ...
    Talktalk after numerous noncence phone calls just asking for an engineer to come out and fix what he broke ?? Your answer was .. and I quote ... " THATS NEVER GOING TO HAPPEN " with a smug attitude !! Wtf
    If I can't take card payments without embarrassingly asking customers into the staffroom as opposed too the till ( in the shop ) err talk talk err business ? .. think I will be seeking action .. loss of earnings etc....
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    Absolutely terrible, WiFi never worked awful customer service, when trying to sort issues with the service they hang up on you or move you from place to place no one actually helping. Wouldn’t use them again if you paid me
  • Reviewer
    Location
    Croydon
    Reviewing
    TalkTalk
    Date
    Comments
    Absolutely appalling Words fail me. AVOID at all costs. Can't wait for them to go into administration. I"ll probably throw a party to celebrate. Pay bit more with BT, Skype anyone bar Talk Talk.
  • Reviewer
    Location
    Oxford
    Reviewing
    TalkTalk
    Date
    Comments
    Always broken. Do NOT use talk talk.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    The worst company I have ever dealt with in my life!

    Terrible connection!
    Even worse customer sevice - passed around from pillar to post. Very rude. They don't kow anything. On hold no less than 2minutes at a time. I have never had a call that has lasted less than 45 minutes.

    Dooooo not buy talk talk!!!!!!!!!!!!!

    I wish someone had warned me.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    AVOID if you care about your time and money.
    Purchased a plan. They send the router, plugged in and no Internet connection.
    Reported the issue, they said the technician sorted out the issue. Told to wait 2 days. After this still no connection.
    Asked for a cancellation wich is my right within 30 days... After long debate, they tried to push me to wait for 29 days for them to fix the issue.
    I told them they couldn't activate a phone line within 2 weeks and I suppose to wait for them 29 days?
    You judge for yourself.
    The contract was cancelled eventually.
    Avoid a major disappointment.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    Terrible service! On the day the engineer was suppose to arrive they sent me a message that he will be there between 8.00-13.00. However no one turned up! They took the money 2 weeks before!! No apologies or anything... Ridiculous!!!!!!!!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.