TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.6 stars
  • Customer Service
    2.6 stars
  • Speed
    2.5 stars
  • Reliability
    2.6 stars

Based on 1691 customer ratings since 2021-09-29 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,654 Customer Reviews over 167 pages

  • Reviewer
    Location
    Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please do not put yourself through a year with Talktalk. After a year of red lights on my router and having to restart it every day & slow speeds. I have spent hours on the chat trying to end my contract, after the 12 month term, but they just won't do it. Its a joke and a scam. They only get away with it since people wont go to the regulators for the sake of £30 or whatever they try to squeeze out of you unnecessarily.
  • Reviewer
    Location
    Worcester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Firstly the customer service is attrocious. Not only do you struggle to understand Indian call center, but, at the end of each call if you are unhappy they ask would you like to raise a complaint. Complaints are dealt with terribly in which they leaders who deal with them don't know protocol but follow profit motives. The internet speed on fibre was a step up and can be really quick, however, it is very unstable and often drops to as low as 4-5mbps. And in a house watching multiple things is dreadful. The routers suck which options on the routers website is poor. Talktalk quite clearly slow peoples internet speed at peaktimes, sometimes so significantly it's ludicrous.

    Bunch of thieves, avoid this company at all costs. On top of this especially avoid it's relation companies: AOL, Tiscali etc etc...

    Spend more money for someone like Sky or Virgin, don't bother with these slightly cheaper but thieving firm.
  • Reviewer
    Location
    Derby
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID. I don't know where to begin, weeks spent dealing with incorrect charges, awful call centres that exist only to frustrate you. Intermittent and slow broadband. Don't bother complaining about your slow broadband, nothing will be done. Despite this I can't leave my contract early either. Taking it further, I can't warn people enough.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    Comments
    This isn't a very good network, can't play Roblox on my iPad, so I recommend switching to Virgin Media, and it disconnects and it's slow
  • Reviewer
    Location
    Bournemouth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AAAAAAAAAAAHHHHHHHH.
    NIGHTMARE.
    AVOID.
    Cannot take an order, gave me the wrong package.
    Was on hold for 48 minutes until I gave up.
    No not use.
  • Reviewer
    Location
    Twickenham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Wifi slows down ridiculously from one day to the next. Spent an hour with customer service trying to get an answer as to why, absolute waste of time... We changed from virgin earlier this year, big mistake!
  • Reviewer
    Location
    Surrey
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    Worst company I have ever dealt with. Intermittent service and slower than minimum promised speeds on a regular basis.

    I now speak to their useless customer services team on a regular basis (daily....sometimes up to 3 hours) to only get the same issue over and over.

    Pretends to care about the customer but when questioned with logic always seem to try and find an excuse to end the call/chat by promising a manager will call. Surprise surprise no call ever comes through so as a customer you are back at square one calling their useless team again. Its an endless loop with no route to solution.

    I am now waiting until I can cancel their contract which will take me another 30 days. honestly the worst service I have ever had and I have flown Malaysian airlines.
  • Reviewer
    Location
    Swansea
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Two years ago I had the misfortune to take TalkTalk. The installation process took over six months including clueless engineers turning up to ask what I wanted then not do the required install. Only a letter to the chairman produced some result.
    After the recent data breach the account can only be managed from the line itself. Not much good if you are not often there. No alternatives offered only long calls to 0870 to ask for it to be sent. I decided to transfer to another provider. I was hit with a charge. Attempts to discuss this were met my disinterested operators and lines dropped when asked to escalate/speak to manager. Now when you ring up you are told the service is so popular there will be an even longer wait than normal. The online chat is slight more responsive but only provides quotes from the service not answers. Just awful, get me away from them please.
  • Reviewer
    Location
    West lothian
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have been with talktalk for well over a year and a half now,after reading all the terrible reviews on this I can't believe it,I'm on fibre medium and the call plan which allows you to call mobiles and land lines free for an hour but hang up before the hour and go again.my Internet has drop out about twice very late at night a can stream bbc iplayer etc... no problem and use my laptop and phone at the same time no problem, I was paying 33 pound for this but signed the new deal and now pay 30 which is a fixed price for 18 months no pay rises....a have a free sim card with 200 mins on it free but gave it to my mother who never gets near the limit every month but you can easily check via the app.yes the customer service is tricky with the over seas .communication but it's a free call anyway.I was with bt for 20 years but they kept rasin thier prices while given the deals to new customers which riled me as a was with them for so long.it can't just be me but talktalk are actually no bad at all,as a say this is my personal experience.
  • Reviewer
    Location
    West lothian
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    I have been with talktalk for well over a year and a half now,after reading all the terrible reviews on this I can't believe it,I'm on fibre medium and the call plan which allows you to call mobiles and land lines free for an hour but hang up before the hour and go again.my Internet has drop out about twice very late at night a can stream bbc iplayer etc... no problem and use my laptop and phone at the same time no problem, I was paying 33 pound for this but signed the new deal and now pay 30 which is a fixed price for 18 months no pay rises....a have a free sim card with 200 mins on it free but gave it to my mother who never gets near the limit every month but you can easily check via the app.yes the customer service is tricky with the over seas .communication but it's a free call anyway.I was with bt for 20 years but they kept rasin thier prices while given the deals to new customers which riled me as a was with them for so long.it can't just be me but talktalk are actually no bad at all,as a say this is my personal experience.
  • Reviewer
    Location
    Chesterfield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with then 3 days, spent over 2 1/2 hours on phone, several reasons, first very poor speed 1.3 mbps, second as could not access online account, spent 1 1/2 hours and still could not improve connection, said they will call me in 72 hours to see if improved, rest of time to fix online account which they could not do, and when ask to put me through to cancellation could not do that either.
    PLEASE DO NOT WASTE YOUR TIME, THE WORST CUSTOMER SERVICE I HAVE EVER COME ACROSS
  • Reviewer
    Location
    congleton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely diabolical service. internet was meant to be set up a month ago but still nothing. Completely useless customer service, will never have anything to do with this joke of a company ever again.
  • Reviewer
    Location
    Tewkesbury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible company.

    They may be cheap but that is because they give you cheap service. Firstly they supply routers that don't work properly we kept getting dropouts and super slow speeds.
    Talk talk engineer came out replaced the router....same problems still.

    BT engineer came out...couldn't find any problems. With the line.

    Signed up to Fibre with talk talk...as we were told that that would solve the slow speed and dropouts.

    Fibre was jus as bad, paid for 38mbs download and we got 6mbps maybe 10 and still drop outs....called talk talk....and engineer can come out it we would be charged £65 for the visit.

    Called BT 5 minutes later....Fibre broadband for £3 per month more...signed up.

    Been with BT 4 weeks with a constant speed of 54mbps download speed and no drop outs.........very interesting.....

    AVOID THESE CHEAP COMPANIES GO WITH BT!!!
  • Reviewer
    Location
    Peterhead, Aberdeenshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Talktalk say we should get 3mb but most times its between 1 & 2mb
  • Reviewer
    Location
    Leicester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When I first upgraded to Fibre due the the really poor basic speed I was told I could receive 38 Mps and that was confirmed by the Open Reach Engineer when he upgraded me however within a few weeks it became clear that I was getting less than 16 Mps a long and difficult journey thanks to the worse Customer Service Centre ever an Open Reach Engineer came out and boosted my speed back up to the mid 30s after a few weeks it went down to about 24 Mps but seem to settle at that.Then recently it started to slow down again its now 16 Mgs.The bad news is that in that time Talk Talk Customer Services has actully got worse if thats possible.A simple question "Why should I be paying the same price as the lucky people who are getting 38 Mgs" Its a total con.Talk Talk might claim to be cheaper but Customer Service is awful and trust me with there service you will be calling them.
  • Reviewer
    Location
    Newtownards
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never sort problems out quickly, always on the phone for hours. Thank goodness the contract is finishing soon
  • Reviewer
    Location
    clay cross chesterfiled
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Billy Mcneill I have just been on T/T internet chat about my account,Problem,i move address and ask to move my account over ok that was done But when i got my phone bill my day time calls were charge to my account as i did not pay for this before i emailed them on live chat,only to be told that my account was right ?i had not boost my new address to recive my free calls as i told them i was not and did know i had to do this ,so was phoning thinking it was free,they offered me £3 pound which i refused so please do this re boost when moving as they say its not there problem,even if they do get more money out of you,P/S i spoke to 4 agents and was on line for 2 Hours Still not resolved.so i want every body to send this all over face book.
  • Reviewer
    Location
    Yorkshire Dales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Had been with TalkTalk for phone & Tiscali for B/B for several years with no problems.Then in June,switched to a total package with Tiscali, phone & B/B for £28/month.
    First invoice was for £45.80 & when I queried the amount they cut off my broadband , cancelled my account. Would'nt or could'nt restore my B/B service.Spent around 8 hrs on the phone to their centres trying to get service back..useless.
    Wrote to their top management complaining. NO reply at all. Dont touch TalkTalk with a barge pole. Would never recommend them even to my worst enemy.
  • Reviewer
    Location
    Oxfordshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    I’m a disabled vulnerable diabetic living on my own and there was a problem with my line many calls later no one called me back about what was going on or when it would be fixed … DO NOT USE THIS PEOPLE FOR YOUR WI-FI they should be ashamed to call them self’s TALK TALK….. for disabled people and people with mental health issues do not use these providers for your Wi-Fi and customer service is disgraceful 30+ phone calls what a waste of my time and my phone bill …. Talk talk and no one listens get your act together
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Slow and their home safe response time is rubbish.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    THE most disgraceful company I have ever had the misfortune to deal with. TT operators are a shower of bare faced liars! DO NOT trust or believe a word they say to you. The recent well publicised hack is only the tip of the iceberg! I've been a customer for over three years and I am now counting down the days until I can leave at the end of my contract, although I don't hold out much hope of that going smoothly. Good riddance to bad rubbish!
  • Reviewer
    Location
    Frome
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Customer service bad. I try move my broadband to new address I filled form online that I move in on 25 march and I want activ my internet on 29 march looks really simply but not for you. On 30 march I received email that I cancelled my broadband. After 45min with your ussules customer service 4 departments your really smart manager told me that you try sort everything 2 weeks before I move in at new house and of course old tenants they don't need new broadband because they leaving simple. Still to difficult for your team solution I can order again but I must wait another 2 weeks brilliant. I was always happy with your broadband but after today I cancelled my contract and I sort everything from different supplier is take 5min online and they send my starter pack in next 2days simple. Customer service disquasting and ussules.
  • Reviewer
    Location
    North Lincs
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    According to my router-modem, the physical line is still rock-solid, with very good BER numbers and an OK speed for the line length. It hasn't changed.

    The alarming decline in the service speed and quality, over the last few months, is thus nothing to do with BT Openreach. It's all to do with TalkTalk. I infer from the pattern of low speeds at peak times (evenings and weekends) that their part of the network just does not have the capacity needed for the modern world of fast connections and streaming video. With IPv6 a necessity for the future, their lack of apparent planning for this is another negative sign.

    Locally, the funding for superfast broadband is in place. It feels like a bit of a gamble to switch now, not yet knowing what deals will be available. But Talktalk doesn't look like an option.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    Piss-poor
  • Reviewer
    Location
    Epsom, Surrey
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    If you don't need to contact Taltalk, everything is OK!

    My Mother-in-Law was moved to a care home. She wrote to cancel the contract & cancelled the direct debit. Nothing happened. She emailed them. I emailed them - twice. They - after 2 months - disconnected the phone.

    4 months later she is still getting bills - including advance line rental!

    If you phone them - the call centre is in India and their accent makes them almost um-intelligable.
    They just read from a check list and are stumped if you ask them something that is not on their answer sheet.

    When this is (eventually) sorted, I abandon my own Talktalk contract. Trouble is, no one else gets a much better rating!
  • Reviewer
    Location
    England
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst internet possible not worth the price I would rather use a phone hotspot.
  • Reviewer
    Location
    CARDIFF
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    It's the same story every time I need to talk to them. Talk talk are absolutely useless. Their connection is patchy, their customer service is shockingly bad. They're not even cheeper than the more reputable providers these days!
  • Reviewer
    Location
    Staffordshire
    Reviewing
    TalkTalk
    Date
    Comments
    Absolutely abhorrent service in every way. Customer service broadband speed etc. I wouldn't be able to fit all the problems I've had over the past few weeks into this review as it could be printed out as a door stopper. The company is absolutely disgusting, they've lied to me, they've tried to make me pay for things I didn't order, told me I had to pay for an investigation into wifi problems later, false advertising and rude staff - every single one. If the problems don't get sorted soon we will be taking legal action.
  • Reviewer
    Location
    Uk
    Reviewing
    TalkTalk
    Date
    Comments
    DO NOT SIGN UP

    4 months in desperate to get out.

    Internet speeds falsely advertised. 11 weeks before manager calls following complaint.

    Believe it or not I have to complain about my complaint.

    If you have issues your home and devices WILL be blamed!

    They could offer free service and it still be too expensive!

    Dial up internet was better!
  • Reviewer
    Location
    Croydon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Overall, Talktalk can get pretty slow most of the time. I planned to switch to sky but I don't have the money :(. Whenever I called Talktalk to complain, they never pick up, and my laptop would always take at least 1 minute to do anything, whether it's dowloading, searching or playing videos. Saddened...
  • Reviewer
    Location
    Sheffield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Moved from BT to Talk Talk three years ago. At first the broadband and wi-fi speed were an improvement on BT's provision, I am guessing it was down to the router being better than the old BT offering. There were certainly less dropped connections and the wi-fi in a fairly big house was better than BT's. In fact I was full of praise for the improved speeds and reliability.

    The last few months have seen a deterioration in speed and wi-fi reach, again I can only put it down to the router since I have exactly the same configuration as three years ago when I joined Talk Talk.

    Several technical calls, reboots, diagnostic checks etc etc. I asked if another router could be sent out since they have upgraded since I first joined, this however was refused.

    I have now decided to switch provider in the hope that their 'new' router will give me the wi-fi coverage and speed that I was getting three years ago.
  • Reviewer
    Location
    WESTON-SUPER-MARE
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Speeds as low as 1.24mb/s on 'fast broadband'. Charged more than latest promotion rate for this service. Offered no discount on complaining unless I signed up to another contract. Tried to use their poor broadband speed to basically get me to upgrade to fibre. As if getting a poor service would make me want to pay for a more expensive one? Spent over an hour patiently explaining online but to no avail. If fibre is better I will do it via another ISP.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One lesson I learnt from talk talk is to check reviews before using a service. AWFUL!
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID TALK TALK is my advice. This company is not trustworthy, they lie to customers. After one year’s unstable internet connection, I cancelled the service with them when I moved to my new house. They called me afterwards to try to keep me with them with the offer of fibre internet in the new house with a lower price. So I accepted the offer. I called them after I moved since I haven’t got back from them with new package detail. The shocking thing was that the customer service checked the note with my account that it shows talk talk called me to say that there was no fibre internet in my new place and I agreed to use the basic internet service. THIS IS RIDICULOUS! I’ve never received this phone call and I’ve never agreed to switch to basic internet. Such a lier!!!! I only accepted the offer because they promised me with fibre internet. Another shocking thing is that the customer service checked that my new address that there’s no fibre internet available!!!! So this company can lie whatever they want to trick the customers!!! Ridiculous company.
  • Reviewer
    Location
    XX
    Reviewing
    TalkTalk
    Date
    Comments
    TalkTalk is the worst service in the world. Their broadband is constantly not working and the customer service is the worst I have ever met. They also won't cancel your contract if you want to. Our internet service is not working for the last 2 months, they were unable to fix it and now they don't want to cancel it. STAY AWAY!
  • Reviewer
    Location
    Widnes
    Reviewing
    TalkTalk
    Date
    Comments
    Gave 1 star as not possible to give 0. If I am lucky enough to get a broadband connection it is incredibly slow, almost as slow as the Youview box! Took 6 different engineers to complete the installation as a lack of communication within Talk Talk meant they either brought incorrect or faulty equipment. I'm on my 3rd Youview box in 8 months and even this one keeps freezing and needs resetting. Customer Service is appalling, the call centres are abroad so there is a clear language barrier so even if you get one of the few who know how to help they often misunderstand and fail to resolve the faults. Currently experiencing a network outage, this has been a daily occurance for at least the last 2 weeks. Told to ring back in 3 hours to see if they can help then. Told it is a one off, eventhough i've been reporting the same fault as recently as yesterday. They can't even advise if it will be reflected in my bill as they can't look in to if until at least 3 hours from now. So as far as I know I am paying to not receive broadband or subscription channels. Ridiculous "company" if you can call it one.
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was cheap when choosing my broadband supplier and choose talk talk as they were the cheapest option. The internet never worked for the first month z eventually they charged me to send an engineer round to the house to fix my line and the speed was always very slow and I had large amounts of time the internet did not work due to system errors on their part.
    As I work in the computer I lost lots of money in lost work opportunities and then switched to sky a more reliable option. I would highly recommend sky to anyone reading this. (They also have done great deals)
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I seriously do not understand why people use this company. It seems like cost is a huge incentive and i find this hilarious. Let me explain why; I have two addresses, one has TalkTalk and the other Virgin Broadband. I pay 30 pounds a month for my talk talk service. Its a 30Mbit connection. You struggle to do anything using this speed in this day and age. Its the equivalent of having a dial-up from the 90s. Now to my Virgin connection. I pay roughly the same price 35 pounds a month for a 150Mbit connection and superb customer service that I can call up ANY time of the day. I was literally speaking to one of their agents at 1:30am in the morning the other day to arrange a service transfer. My speed was increased to 200Mbit 8 months into my contract and now I'm at 12months and they are offering me a 300Mbit connection for 30 pounds a months....lol I'm literally going to be paying the same price for a service that is quiet literally ten times better. Moral of the story: You are not saving any money going for TalkTalk. Do your research. I'm going to be canceling my service with them and transferring to Virgin in my 2nd property.
  • Reviewer
    Location
    Harrow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Highly unreliable connection.
    Very poor speeds
    Its impossible to raise a complaint. They take atleast 45mins to 1 hour over a phone to diagnose and then blame it on your device
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet is not at all reliable, it stops working intermittently, there is too much latency
    The customer support doesnt help a lot, i was with them for 1 hour on a call. They say if they send an engineer, they will charge extra money

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.