7,010 Customer Reviews over 176 pages
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- Location
- Plymouth
- Reviewing
- TalkTalk
- Date
- 2018-08-01
- Comments
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I cannot put into sufficient words how bad a company Talk Talk are. From their customer service to the quality of their product they are hands down the worst company I have ever come across. Since having the broadband it consistently cuts out throughout the day, I was told this was due to the fact I did not have fibre however Sky who I was previously with had exactly the same speeds and never cut out. When trying to explain these problems over the phone it was like talking to a brick wall over and over again. They did send another router however this did not work, sent engineers who said the line was fine and no faults in the house. When the problem continued they restarted the whole thing again and sent more engineers who said the same thing. At no point have they offered me any form of refund or compensation for their dreadful service and I was left so frustrated with their call centre I refused to contact them again. This was after being on the phone for over 2 hours and not getting any form of outcome from it!!! Just purely for the customer service alone I would never recommend going with Talk Talk, spend a few extra pounds and go with a more reliable company that knows what customer service is.
- Location
-
- Location
- Leeds
- Reviewing
- TalkTalk
- Date
- 2015-01-01
- Comments
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I had problems from the start. Over the phone I was asked where I wanted the router- I had said the living room where the tv box was for on demand . When the man came he put the router in the bedroom- he said this was because the phone line was here and that I would have to speak to talk- talk about this- talk talk said they would send out an engineer to put wires in as an extension. When the engineer came he said this wouldn't work and not to bother- I then got billed from talk talk for fifty pounds for the engineer call out- after a lot of complaining I got some adapters fitted for free- But I had to fight for this. When I wasn't happy with the services I attempted to terminate my contract I was told I wouldn't be charged and then was charged 120 pounds. I haven't paid it and I don't intend to pay it- WARNING DO NOT GO WITH TALK TALK- it will be your biggest mistake!
- Location
-
- Location
- WORKSOP
- Reviewing
- TalkTalk
- Date
- 2014-05-21
- Comments
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A long term customer and satisfied with the complete package bb and phone.
- Location
-
- Location
- North wales
- Reviewing
- TalkTalk
- Date
- 2018-03-28
- Comments
-
Wow This got to be the slowest / troublesome broadband company ever. Customer service will not help, IF IF IF you like calling Talktalk customer service up every other day with faults etc then move over to this company.. But today I'm ending my contract with them.
- Location
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- Location
- WORKSOP NOTTS
- Reviewing
- TalkTalk
- Date
- 2016-10-27
- Comments
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I have found TT perfectly OK, apart from the October scam last year (which I spotted straight away) TT has served me well. Price wise can not be beaten, speed for fast fibre is good. Whenever I need customer support (which is rare) always satisfied me. I know TT has had some bad feedback BUT I talk as I find. I have NO connection with TT just a satisfied customer.
- Location
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- Location
- Herts
- Reviewing
- TalkTalk
- Date
- 2018-12-19
- Comments
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I finally left these clowns after they failed to notify me that I was out of contract (something they had always done in the past). Because I wasn't notified, I incurred full month price for broadband at standard cost and a month of expnsive telephone calls. The broadband was fast, but unreliable and I had given up trying to get them to fix the issue, as I was fed up being the ball in the Talktalk/Open Reach tennis match. I have found an alternative provider now who are more expensive, but totally reliable (no more dropouts or throttling)and they have UK tech support. Cheap isn't always an indicator of quality!
- Location
-
- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2016-07-18
- Comments
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Worst experience ever with any Internet providing company. Slowest internet ever. Most stupid conditions, read carefully your contract with them!!
- Location
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- Location
- islington london
- Reviewing
- TalkTalk
- Date
- 2017-12-28
- Comments
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This is the worst provider I have ever encountered. They provided the worst internet connection to customer. I have paid 33.50 each month for my internet bill. Each month, I will have to liaise with the team to diagnose my internet connection problem. The worst part,they will ask you to monitor your own line within the next 24hours. It is superb annoying if you have to do this every month. You're solely on your own!!!
- Location
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- Location
- Leicester
- Reviewing
- TalkTalk
- Date
- 2018-12-12
- Comments
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0 STARS! Please do not go with this company! This WILL be your worst experience in opting to go for a broadband package with this company, believe me!
Where do I start..? WiFi disconnects during the day and every evening from 9-10pm till 3am latest! Yes every night! Having to “online chat” to so called “customer service” due to telephone calls not resolving the issue or miss lead communication frustrates you enough only to be told several times it’s due to technical issues yet they say they can see “great” WiFi connection. How on earth does that make sense when your red WiFi light is on indicating no WiFi is beyond me! Customer service team have no customer service skills at all! They don’t know their head from there back side! Simple! Talk talk raves about “Loyal customers GUARANTEED prices! Oh my god, do not be fooled by this via verbal or written communication this is not true and should be stopped! My bill has veried from... £18 to £19 to £41 yes £41 to now £26. NO EXPLANATION so it has now promted me after OVER 4 years of being with this bad company leading to believe I was a so called loyal customer to end all ties with this company! I know it’ll be the best decision to move to a better provider at a lower cost however I genuinely feel for other people who wish to opt in to this company but do so at your own risk! Bad WiFi, penny pinchers, no customer service support, unrealistic and misleading to get you to join their contracted scam!
- Location
-
- Location
- northampton
- Reviewing
- TalkTalk
- Date
- 2022-10-20
- Comments
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Very bad service, We have booked for a broadband account 1.5 months before, havent got it yet. The engineer didnt installed it. But reported as activated. Even if we contact them through phone, their responds is not satisfatory. Our Account number: 1014290920. please dont go with talktalk. We have not got internet connection and keep deducting cash. No technician will come or help.
- Location
-
- Location
- Camberley
- Reviewing
- TalkTalk
- Date
- 2014-08-15
- Comments
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Talk talk are ridiculous, simple issue (modem needs replacing) 3 one hour phone calls, one visit by BT engineer who left a faulty box, promised to drop a new one in, but didn't, back to square one rasing a new fault. It is also impossible to complain, once you have raised a fault, all roads lead to a call, where the IVR system says they are aware you have a fault and a re working on it! Worst company in the telecomms sector, a sector not known for its customer service! SO FRUSTRATED
- Location
-
- Location
- croydon
- Reviewing
- TalkTalk
- Date
- 2017-08-10
- Comments
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Very bad service . I called the customercare and waited for 35 minutes. They even did not answer and the call was disconnected. Very slow Internet and not dealing with the problem. Very very bad service. I would not recommend this service even for my enimies.
- Location
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- Location
- Chiswick, London
- Reviewing
- TalkTalk
- Date
- 2022-11-25
- Comments
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The worst company I've ever signed up to. Not enough time to list the amount of issues I've had with them. Someone should just put them out of their misery and shut them down already smh.
- Location
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- Location
- london
- Reviewing
- TalkTalk
- Date
- 2018-01-23
- Comments
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A scandalous company, my order was canceled without an apparent reason with delays of 4 or more weeks on booking the engineer to install the broadband.
Stay away from this company!!!!!!
- Location
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- Location
- Leamington spa
- Reviewing
- TalkTalk
- Date
- 2018-12-11
- Comments
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The wort customer service I ever experience. Never will recommend to anyone. My business phone number has been disconnected by them by mistake, because of that I've lost alot of business. And cause me a great deal of stress. I don't want to ear talktalk again!!!!
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-03-24
- Comments
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Never had any problems until I moved homes and wanted to take my broadband with me. Three weeks and 7 hours on the phone to be told my order has been cancelled because the provider can't give me full fibre at my new address (which I didn't ask for btw but the Sales team upsold it to me because of course they would) and now I have to wait another three weeks for another installation. No updates from TalkTalk until I called them. Although the staff can try their best to be useful, no actual solutions are found when an issue outside of their process arises.
- Location
-
- Location
- Alness
- Reviewing
- TalkTalk
- Date
- 2018-09-04
- Comments
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Moved to Scotland from London and therefore terminated my agreement - unbelievably poor customer service which eventually got an outcome when I stopped the Direct Debit but three months on still haven't received the £12.53 they owe me for over payment. Have written three times with all attachments They have yet to reply to my letters even though I asked them to and with their customer service you are wasting your time as it's clear the staff are reading from a script and can't take or make decisions. Pathetic - AVOID
- Location
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- Location
- Truro, Cornwall
- Reviewing
- TalkTalk
- Date
- 2015-02-13
- Comments
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Shocking customer service, if you are reading this aviod Talk talk at all costs.
- Location
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- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2016-05-24
- Location
-
- Location
- Middlesbrough
- Reviewing
- TalkTalk
- Date
- 2018-12-04
- Location
-
- Location
- Romford
- Reviewing
- TalkTalk
- Date
- 2022-05-16
- Comments
-
Rubish hardley ever have a signal told us we would receive money back had weeks without internet or wouldn’t have to pay next bill didn’t get neither constantly sending letters out saying couldn’t take direct debit when money been taking worse providers I’ve ever had poor internet and poor customer skills
- Location
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- Location
- Cambs.
- Reviewing
- TalkTalk
- Date
- 2020-03-20
- Comments
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Recently had a problem with stability of connection which caused speeds to drop. Your service enabled me to monitor the position and also show the Openreach engineers when they visited. I am not saying they didn't believe me but so much easier to show them the speed check history visually.
- Location
-
- Location
- london
- Reviewing
- TalkTalk
- Date
- 2018-01-03
- Comments
-
Customer and technical service from talktalk has been direly bad. Using an ex-BT phone line their initial internet download speed was no better than upload, about 0.76 Mb/s each way, no technician visited to check the line condition, customer service agents said 'we will surely help you' but did nothing. After over a year the line went dead (phone and broadband) entirely, the talktalk organization took over 3 weeks to reconnect. But as a welcome incidental, when finally reconnected, the speed was at last within the range promised long before at the time of installation, which seems to show that the initial low speed was just due to neglect and lack of attention to the installation in spite of all my calls for help. Now there has been a recent deterioration in online availability and speed, the line has been taking several minutes to 'go live' at the start of an internet session, and browser connections often fail. I give up.
- Location
-
- Location
- Yeovil
- Reviewing
- TalkTalk
- Date
- 2022-08-26
- Comments
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Biggest mistake we made,stay away from these.Customer service-0,Broadband reliability-0.
Honestly cannot believe how totally inept this company are,they really are a disgrace.
Been with them a few years,all was good until 18mths or so ago,our internet is intermittent,we have had it “tested” by their technicians on the phone
- Location
-
- Location
- Stourbridge
- Reviewing
- TalkTalk
- Date
- 2015-07-06
- Comments
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Was an AOL customer had no problems since 1996, then in May 2015 Talk Talk take over, what a difference continually loosing conection and customer services well is there one get call backs within 48hrs by someone who wants you to remove sockets from the wall and been promised a manager call back but after 4 days nil.
DO NOT CONSIDER THESE AT ALL
- Location
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- Location
- Cornwall
- Reviewing
- TalkTalk
- Date
- 2022-07-04
- Comments
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Previously Talk Talk were excellent couldn't fault however, on 09/06/22 Engineer confirmed faulty YouView box and would dispatch new box, it would arrive 2-3 working days. I had to call every day and despite promises from Technical managers no box came. Finally after yet another call to Technical on the 30/06 a box arrived on the 01/07/22 Sooo frustrating as was informed several times box had been dispatched and would take 2-3 working days. Shows if they want to they can do next day. Now fighting for compensation due to No TV for a month
- Location
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- Location
- Castle Hill Avenue, Folkestone
- Reviewing
- TalkTalk
- Date
- 2015-06-04
- Comments
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The above rating is as low as I can put on here. Minus stars are needed for the true score!!
Since 21st January, Virgin Media (who were great by the way) dropped all non-cable customers. I was transferred to TalkTalk. Since that date I have had very slow and intermittent internet. I have lost count of the number of calls I've made to 150, all to no avail. Two engineers have visited and both said there is a problem with the server at Folkestone Exchange. An independent engineer said it's simply overloaded and cant cope. I have given them until Monday 8th to sort it out - then it's Goodbye & Good Riddance to what must be the most inefficient company I have ever known.
Absolutely ? useless!!!!
?Please feel free to insert expletives as appropriate.....
- Location
-
- Location
- Newcastle Upon Tyne
- Reviewing
- TalkTalk
- Date
- 2017-07-08
- Comments
-
Worst internet in the UK. Just look at all the other bad reviews, they're spot on.
Wish I could cancel it today for free.
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2016-12-04
- Comments
-
I am currently receiving the worst experience with talktalk. A service full of empty promises. Unexpected additional charges without notifying the customer. Poor internet service. It took me to a stage of complaining about them for them to improve my internet service as well as encouraging to me to pay more for garantee broadband connection
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2016-06-14
- Comments
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Absolutely awful. I live with two other flatmates and we all have problems with the Internet. My room is the furthest away from the router and pretty much useless for me. Constantly disconnects from the Internet and even with no one else in and only a tv using Nowtv and an iPhone connected we've all had problems. Don't even think about wanting to use the Internet at peak times, dial up was faster. Would not recommend to anyone!!! STAY AWAY!!!!
- Location
-
- Location
- Edinburgh
- Reviewing
- TalkTalk
- Date
- 2016-04-21
- Comments
-
Fraudulent practices! I'm actually stunned at the depths this company has stooped to in order to gain a few more pounds from me! Basically, after moving house I signed up with them and was told I had a 3 week installation wait, seeing as my property is new I was a bit stuck for other providers as they hadn't updated their databases with my new address. A few days ago I contacted Talk Talk to double check my router would arrive in the mail as it hadn't turned up thus far and my install was booked for tomorrow. I was told not to worry, it was on its way and the engineer was due between 8 - 1. After postie had been and gone today (no router) I phoned again to be told the order had been cancelled. Trying to ascertain who had cancelled the order was like getting blood out of a stone, with a totally patronising gentleman speaking to me (using my 1st name every other word) as if I was a child. Finally, he admitted it was a system error (wouldn't admit it was THEIR system error) and that I'd be required to re-place the order (despite letters from them telling me the direct debit had been set up), I asked if I would be a priority seeing as I'd already waited 3 weeks and the cancellation was their fault. Apparently no - I would have to go through the whole process again and wait a further 3 weeks for an engineer to install my phone/broadband. Then, to add insult to injury, I was told the deal I signed up with is no longer running therefore it would cost more to re-sign!! This is a serious case of misrepresentation and breaks a few long distance consumer laws which have been taken up by trading standards. As a single disabled woman not having a home phone is a bit of a medical issue for me,as I'm prone to falling and don't always have a reliable mobile phone signal so this cock up has caused be great anxiety! Talk Talk clearly don't give a crap about their customers as I was told basically tough, go elsewhere - I do hope my horrendous experience with this company saves someone in a similar position to me a little less stress by going to a phone provider that actually gives a damn about the importance the service they provide is to certain vulnerable groups.
- Location
-
- Location
- LONDON
- Reviewing
- TalkTalk
- Date
- 2019-12-10
- Comments
-
I've used Virgin Media, Sky, BT....
Talk Talk is without doubt in my mind, the worst for service. Their customer service agents are dreadful, most can't be understood, and the level of customer sympathy when something goes wrong is appalling.
Pay extra and use BT
- Location
-
- Location
- glasgow
- Reviewing
- TalkTalk
- Date
- 2016-03-18
- Location
-
- Location
- South West
- Reviewing
- TalkTalk
- Date
- 2011-05-16
- Comments
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Having seen all the bad press about TalkTalk, I am a little surprised to admit that for me, actually its been a good service. Reliability has been very good (compared to previously VirginMedia) drop outs have been almost non-existent, help desk has been easy to get through to and pretty responsive. Phone service has been fine. Nuff said...?
- Location
-
- Location
- Knutsford Cheshire UK
- Reviewing
- TalkTalk
- Date
- 2018-03-16
- Comments
-
Customer service dreadful, Charged £10 for call, Did not resolve anything.
When I left them they charged a final bill which did not get to me and then charged 4 times of that.
Broadband slow and unreliable, 17mbps advertised 0.2mbps actual speed
Not satisfied would avoid
- Location
-
- Location
- Luton
- Reviewing
- TalkTalk
- Date
- 2016-09-09
- Comments
-
Really poor internet service, I've paid extra to be insured faster broadband. However I have not been satisfied. I am not impressed with talk talk service at all
- Location
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- Location
- Guildford
- Reviewing
- TalkTalk
- Date
- 2015-10-17
- Location
-
- Location
- Cosham
- Reviewing
- TalkTalk
- Date
- 2016-03-03
- Comments
-
The most worst service I ever received.
- Location
-
- Location
- Winsford
- Reviewing
- TalkTalk
- Date
- 2019-02-23
- Comments
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Appalling treament on live chat. Got through security checks and speedtests, the internet then cutout and dropped the chat. I then had to tell a different representative the same security checks and details about the issues of intermittent connectivity.
Currently getting half the advertised speed, intermittent dropouts, slow on all devices. On the third live chat the rep was copy and pasting script at me. Then my options were to pay to have an engineer come out, one thing BT doesn't. Or pay for a new router upgrade that apparently will work at the right speeds that I am already paying for! When typing a response to this information they cut the live chat! We moved to talktalk after a recommendation from a friend for their customer service, great speeds and reliability! Now looking at a different provider.
- Location
-
- Location
- Blaydon-on-Tyne
- Reviewing
- TalkTalk
- Date
- 2020-10-30
- Comments
-
Constant drops, slow speeds, managed to get through my 4g even in lockdown. Avoid at all costs.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.