7,010 Customer Reviews over 176 pages
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- Location
- Tower Hamlets
- Reviewing
- TalkTalk
- Date
- 2017-11-16
- Comments
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The Internet is supposed to be fibre optic up to 30mbps but would be lucky to get 5mbps. Has regular downtime and find it difficult to even browse the web sometimes. They say you save more money if you switch to talktalk from BT that may be true but however, at least BT allows people to use their internet and doesn't block people off from internet access.
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2017-06-21
- Comments
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Broadband is not secure . Constantly i am recieving messages onscreen that says my network is no longer private. I have had the same issue for the past 7 months. I contacted the customer services and they say the local exchange has a problem. More to that my ebay account way hacked through this ISP. Do not trust these theiving company
- Location
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- Location
- Chelmsford
- Reviewing
- TalkTalk
- Date
- 2019-01-07
- Comments
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I have more then one month without internet. I hadn’t internet connection for Christmas or New Year. I called TalkTalk services and they never fixed my problem. You guys have to do something about this. They sent a phone line engineer instead of a broadband engineer even when they knew what my problem was. I am thinking seriously changing the company. You guys are the worst company ever!
- Location
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- Location
- Stoke on Trent
- Reviewing
- TalkTalk
- Date
- 2021-01-24
- Comments
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they are just as bad when they were TISCALI. THE THREAT IS CALL FOR ENGINEER AND YOU END UP PAYING FOR SERVICE REPAIRS WHEN YOU KNOW IT NOT YOUR FAULT? your speed gets slowly worse, despite their statement they are improving local service
- Location
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- Location
- Devon
- Reviewing
- TalkTalk
- Date
- 2024-01-27
- Comments
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If only there’s 0 , that i would give, they dont even deserve a 1!!!!! Stay away from this company . Theyre like scammers!
We moved to new address recently and called TT ahead of time, the agent said no same service available in the new postcode. I wanted to cancel as we like the amount we were paying for the service we had. She offered for me to stay with them and give me fiber 65 instead for same price we are paying before and 1st 3months free ! But she cudnt make those changes as the new account has not yet been activated. She said tol call TT once new service is up n running in the new address.
So enginer came yesterday and install the service, no issues, then i called today as wat the previous agent told me to do so, to inform them about the adjustment etc.. ive had the WORST CUSTOMER SERVICE EXPERIENCE EVER!!!!! its started okay then later the 1st agent kept putting me on HOLD, after an hour on the line , a different agent got back to me without any idea why im with him!!!!!!! So i ended up explaining again n again , went thru security questions again, then he put me on hold again for almost AN HOUR! Just to tell me about an issue that im not complaining about!!.. so he ended up transferring me to the loyalty dept , which call lasted for almost another hour!!! And had no idea whatsover about whats going on! So again explain EVERYTHING FROM THE START!!!! She seemed not very engaging and enthusiastic to talk to. Anyway, she said that SHES NOT ABLE TO GIVE WHAT THE PREVIOUS AGENT OFFERED ME! So why the hell they put me on this new service then if theyre notbeing true to their words!!!!! The only reason i agreed to continue with them was because of wat the previous agent offered!!!..
You CANT GET A HOLD of a proper customer service with TT, someone who will try to assist you and solve your queries, i ended up shaking out of anger because of my HORRIBLE experience!!!!!
Never again!!!!
- Location
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- Location
- kelvin gate
- Reviewing
- TalkTalk
- Date
- 2018-05-29
- Comments
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not a reliable wifi and very bad speed
- Location
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- Location
- Bolton
- Reviewing
- TalkTalk
- Date
- 2015-11-20
- Comments
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When it works it's fine but there are reoccurring problems everyweek
- Location
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- Location
- Scotland
- Reviewing
- TalkTalk
- Date
- 2023-07-08
- Comments
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One of the worst Company ever.
Talk Talk has provided internet to my house for 2 years. It was Ok - enough I wanted to ask about Fibre option 30 days before my original contracts ends. All good - they have scheduled an engineer (TalkTalk Fibre 150 Data date of order 06/03/2023) and he should arrive 20/04/2023 to install Fibre Broadband. Guess what - no one show up, when I contacted Talk Talk they have blamed some system order and ask for 7 day so they can investigate. obviously- on one even bother to contact me. Because my previous contract ended (only monthly rolling left) I have asked for cancelation. 3h of online chat - asking me what size sis my shoes, pant, what's my name, number email god knows what else - no luck - they will not cancel it. I have sent written cancellation (14 April 2023), paid extra month but they still don't want to accept me leaving. What's more - they are sending me treating letters demanding money for service I have resigned and not use. I have asked them to not harass me - they don't care. It looks like I will ask Solicitor to deal with this. Luckily I have all the paper work plus correspondence with talk talk, nice mess in this company
- Location
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- Location
- Northern ireland
- Reviewing
- TalkTalk
- Date
- 2017-03-28
- Location
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- Location
- Brighton
- Reviewing
- TalkTalk
- Date
- 2021-12-29
- Comments
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One of the worst companies ever had to deal with. Their internet it’s shocking have to always reset it. Soon should finish the contract and leave this horrible company alone. They are absolutely useless
- Location
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- Location
- Sunbury-on-Thames
- Reviewing
- TalkTalk
- Date
- 2017-03-08
- Comments
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The worst ever! You pay for something that you never have. Then you need to keep calling them to complain and eventually they fix the issue for 1 or 2 days. then everything is back to the same rubbish! Horrible! Average internet speed (when you pay for up to 35!) is 0.8!!!
- Location
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- Location
- maidenhead
- Reviewing
- TalkTalk
- Date
- 2014-11-12
- Location
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- Location
- Uttoxeter
- Reviewing
- TalkTalk
- Date
- 2018-10-16
- Comments
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Absolutely rubbish. Custom services horrendous, barely speak English. Always on the phone like for hours, last time I’ve told them I want to end the contract, because they breached because I had no internet for few days, I’ve been told to wait 28 days otherwise I have to pay the fees. When I’ve moved address they increased price instead of lowering it (it was £17 p/m deal that time). Personally I wouldn’t recommend them to anyone. Worst internet provider I’ve ever had!
- Location
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- Location
- Uttoxeter
- Reviewing
- TalkTalk
- Date
- 2018-12-18
- Comments
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If anyone planning to get Talk Talk broadband, just be smart and DON’T. It’s worst Broadband provider out of all. Once you sing the contract, that’s it you’ll end up paying for no service at all and you won’t be able to cancel it, they will never send you a technician, you’ll end up being stuck with them and if you stop paying them, they will threat you with debt collection agencies. Spent hours on the phone trying to solve the problem about magically price going up. This all went to CISAS. DON’T get Talk Talk, you’ve been warned
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2017-10-11
- Comments
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Terrible customer service after more than two weeks my broadband was still not working. They booked an appointment with a Engineer for me but cancelled it last minuted and rescheduled another appointment. I could make that appointment so I called them to reschedule more than 24 hours before and they charged me 30 pounds for rescheduling. Then they said they would reschedule after a 45 minute phone call to explain the situation and they said they would call me back with a possible date in a few minutes but never called back! Stay away!! Scam!
- Location
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- Location
- Cambridgeshire, uk
- Reviewing
- TalkTalk
- Date
- 2018-12-02
- Comments
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I’ve joined talktalk, with their fastes broadband on 15th of november 2018. From the very first day, the internet speed I was getting 40-54Mbps was way below the minimum guaranteed 66.6Mbps. As every broadband provider, talktalk says that the first 7 days, the internet gets stabilised and the speed settles, however after 2 weeks, i was still getting 54Mbps and below. I’ve contacted talktalk several times, they’ve sent out an openreach engineer, who looked to the settings, line quality and identified that nothing is wrong with my line and setup, just talktalk is not providing the promised speed.
Today, 2.12.2018 I’ve contacted talktalk, that I’m not happy with the service they provide, and as they have the “Great Connection Guarantee” i’m still in the cool down period to freely cancel my broadband with talktalk. After requesting the cancellation on their online chat, my internet stopped working for 15 mins, and i got disconnected from the chat, after which I’ve received an email from talktalk, that i need to pay £359 as for early cancellation fee. (Still inside they great connection guarantee cool down period).
Also just to mention, that when I opted to go with talktalk as my broadband provider, I've signed a contract for £26/month. Without any notification from talktalk, they raised my monthly bill to £28/month, this way my first bill ended up being £29.9 (£1.9 was the fee, that they took over my service from ee 1 day before my service month started)
Conclusion: talktalk offers are just an illusion, they have a lot hidden costs which they forgot to mention and also their “super fast service” is terrible.
- Location
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- Location
- Wales
- Reviewing
- TalkTalk
- Date
- 2022-01-14
- Comments
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Awful company stay clear. They refuse to cancel contracts. The customer service agents refuse to help, at most they just pass you onto another advisor who then does the same thing until someone hangs up. All the agents say differnt things about the same query. Unhelpful. Frauds. Scammers.
- Location
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- Location
- sheffied
- Reviewing
- TalkTalk
- Date
- 2017-09-22
- Comments
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not happy at all i was given an promise fora upload and a download but have not met the promise tried to cancel and they go go agenst my customer rights act 2015
- Location
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- Location
- Gateshead
- Reviewing
- TalkTalk
- Date
- 2018-11-22
- Comments
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The worst service i have ever received and deceiful.If they see you english is not good they think that people are stupid .
- Location
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- Location
- East anglia
- Reviewing
- TalkTalk
- Date
- 2022-10-14
- Comments
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I would put 0 if I could. I knew about if 3 years ago but still made the mistake and tried to enroll in the full fibre broadband. It’s been more than a month now I still don’t have wifi in my place. They canceled the engineer twice. I kept receiving message saying I would be updated within 48h on my order which never happened. Customer service kept saying they were escalating the issue but it never changed anything. The customer service was dreadful half of the people I spoke to were unable to find my order as my broadband hadn’t gone live yet which meant I spent hours over the phone 2 of them hanged up on me because they couldn’t find me and didn’t know what to do! I have never seen this, I really advise against going with them. I ended up canceling my order I d rather pay more and have internet than Havin no clue whether it is ever going to be put in place. I decided to cancel my order as no point in waiting for something that will probably never happen. Better to pay slightly more than to go through this again.
- Location
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- Location
- Motherwell
- Reviewing
- TalkTalk
- Date
- 2020-01-31
- Comments
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The worst provider in the UK. Absolutely no stability. Don't ever use Talk Talk services. Peace.
- Location
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- Location
- Wantage
- Reviewing
- TalkTalk
- Date
- 2016-08-17
- Comments
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Speed is usually just above the Minimum.
Customer services are useless and unknowlegable. but worst of all is the contract tie-ins and leaving fees. cant wait until contract is over.
- Location
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- Location
- Fitzwilliam
- Reviewing
- TalkTalk
- Date
- 2019-02-04
- Comments
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Just poor in every way I cannot describe how many problems I had with them just not worth it
- Location
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- Location
- Chatham
- Reviewing
- TalkTalk
- Date
- 2015-12-12
- Comments
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I have been with Talk Talk for years, but for the last two/three months my broadband speed is approx 25-30 kbps . I was hoping it is temporary, but it looks like all they can offer is 30 times slower internet then promissed.I think this is embarrassing in 21st century I have the same speed as 20 years ago when I had my first internet. Time to say goodbye
- Location
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- Location
- Buckinghamshire
- Reviewing
- TalkTalk
- Date
- 2017-06-01
- Location
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- Location
- Bangor
- Reviewing
- TalkTalk
- Date
- 2017-08-28
- Comments
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Useless broadband loses connection every 20 mins , broadband speed is 1.43mb really pathetic and I live on my own thank god my kids have grown up and moved out. Come on talk talk stop giving poor service
- Location
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- Location
- Mill Hill
- Reviewing
- TalkTalk
- Date
- 2023-03-02
- Comments
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This company cheats people by introducing low price but bear in mind, if there are no service, their customers service is so bad, they can not even understand English they want you to spell everything you say. I don'have internet for nearly 7 weeks for the past 4 months and they refuse to give me credit and put the phone down on me 4 times. They put phone down on you! Unbelievable. Their service is zero. I have three accounts and will discount all as soon as the contracts are finish.
- Location
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- Location
- york
- Reviewing
- TalkTalk
- Date
- 2015-05-08
- Location
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- Location
- Hereford
- Reviewing
- TalkTalk
- Date
- 2019-12-04
- Comments
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Sick and tired of this stupid internet provider going out for up to half an hour at a time, several times a day. It would be alright if this happened rarely, but it happens every single day and several times. I've literally lost auctions because of how unpredictable this internet is, just for example.
- Location
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- Location
- london
- Reviewing
- TalkTalk
- Date
- 2020-11-24
- Comments
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i have with talk talk from more then 14 years, talk talks Customer service is very bad, they charged me over and over ,when i phone to then every time they have new person and diffrent story. not help , they did not tel,me and put price up every time , do not use this if give free,
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-10-30
- Comments
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I have to raise awareness for people. DO NOT GO WITH TALK TALK. They are the biggest fraud out there. From network to service to the way they treat customers they are absolutely the worst experience I have ever had. Not once or twice but several tim3s their service would go down and they send you a confirmation for engineer to come but no one shows up so you not only paid for the service you're not getting but you're also losing time and more money because you can not work from home anymore! Spome to technical issues manager Lisa (Cmp/336948) and she was extremely rude and unprofessional. She treated me terribly, did not resolve any issues or a simple apology for the times she was scheduled to call me and shi didn't. Her excise was my system was down. But her colleagues said that she is on the phone and she will call you after which she never did. She they went a head and lied again saying that she has booked an engineer on Saturday 29th in the am hours but she can not give m3 a guarantee. This is after then missing their scheduled time by 8 days! So I asked formy policy to be cancelled since they has already breached its terms but she refused to connect me to cancellation team. After speaking to them they understood me and I managed to cancel my policy after 11 days of battling with them. They still have my money that they charged me when I had no service. Absolutely the worst company in existence. Save your time, money and nerves and never sign up to them. It's a trapppp
- Location
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- Location
- Virginia Water
- Reviewing
- TalkTalk
- Date
- 2020-11-23
- Comments
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Pathetic level of service. They dont have a clue what Openreach tells stories about fixing thing. This is prime example of what happens when the company have no boots on the ground and have no knowledge of how things work and simply piggyback on someone else's infrastructure and knowhow to earn money.
- Location
-
- Location
- Aylesbury
- Reviewing
- TalkTalk
- Date
- 2019-07-16
- Comments
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As a new customer got a date 19th july 2019 then they cancelled the day it with a text message and to followip with a call which never came. Reason for first cancellation was quite silly and seemed an obvious lie . A second date given for installation on 24th july. Today received a similar text to the first time of delay and we might have to postpone to a newer date. Already all the signs are there to not take their services and getting out of their clutches wasn’t easy which is always a bad sign. ( less than one minute of call if you are a calling to join compared to 20 odd minutes of holding if you want to be transferred to the cancellation department and that too they will send you to some wrong department in the end)I have had enough and don’t wish to be their customer.
Thankyou for showings your true colours very early on. I treally am grateful!!
- Location
-
- Location
- Hitchen
- Reviewing
- TalkTalk
- Date
- 2015-01-08
- Comments
-
Talk Talk is completely and utterly terrible, we have had on going issues with broadband and then fibre broadband and can never get it sorted.
Low speeds, Intermittent faults and STUPID customer care callers on phone. Very poor english speakers reading from a script and not listening AT ALL to what Im saying just following the script. We had two missed call appointments where they just did not turn up or knock. I have been told several different things contradicting different customer care callers, for example: If its a fault in the house you will be charged £70 and if its on the line its free, and then if its on the line its charged at £60 per call out and free if its in the house. They cant get their act together at all, I threatened leave because Ive had enough. They bumped me up to fibre and gave us their TV service free as a way to keep me, but we have had more issues since. The TV box must be plugged in with these boxes to get internet to them. Well its like a washing machine coming from behind tv, the noise is too much. It fails ALL the time and then a warning comes up on top of tv every few mins saying we need connect to the net which is annoying. I had 0.5mb of speed and was told that is fine because its working was told it must be my fault for me connecting it up wrong. I could go on and on. I will be leaving this company asap and will never go with them again. TERRIBLE service
- Location
-
- Location
- manchester
- Reviewing
- TalkTalk
- Date
- 2018-12-19
- Comments
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worst customer service i have ever encountered.
quality of internet is poor.
- Location
-
- Location
- Greenford
- Reviewing
- TalkTalk
- Date
- 2014-10-30
- Comments
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Have been with TalkTalk for years. No problem with BT line and talktalk internet.
Switched to talktalk line and internet and the problems began. Its the same piece of wire going to my house but the internet is so unreliable and connectivity drops.
When I contacted them - they said it was normal and I should upgrade to fibre optic! They might as well spit in my face
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2020-10-24
- Location
-
- Location
- Warrington
- Reviewing
- TalkTalk
- Date
- 2015-08-25
- Location
-
- Location
- Westhoughton
- Reviewing
- TalkTalk
- Date
- 2015-11-23
- Comments
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NEVER experienced something so bad in my life ! Firstly we signed up as we moved out of our parents house we got told a engineer was coming out in 3 weeks time to fit the router ! We held in there for 3 weeks to get a text saying there were no need for a engineer and they had sent the box through the post for us to do ourself ! The router arrived 3 days later and came on but were slow at times , I rang back as we were supposed to receive a 100 pound voucher and they said the reason we haven't got one is because we hadn't fitted the router ourself I then told them I had and they went on to say well you haven't changed from another provider so you don't get one ( didn't say anything about either in small print or when signing up but ohh well ) . Then I got a letter through the post saying as of October 2015 the bill was going up 2.50 a month , and then they got hacked and I had 120 go out of my account and my mum had 650 ! And then I rang to speak to some one regarding the box not even working for over a week I were on hold 3 different occasions for about 5 minutes each , and on the phone for 1 hour and had another added extra on to my phone bill of 10.64 !! In the end I put the phone down on him and he rang me back ( he had to ask someone could he ring me back ) I asked to speak to a manager and he said there wasn't one at this time and then he had me unscrewing the box in the wall and shovering my fingers in it to still not work and them just say well there's nothing else I can do unless I send a engineer out and it's a 55 pound charge ! Am a young person working full time and paying all my bills with no extra money and can't efford a engineer therefore left with a 25 pound talk talk bill every month and I don't use it at all !!! YOU SHOULD BE ASHAMED ....
- Location
-
- Location
- Rochdale
- Reviewing
- TalkTalk
- Date
- 2018-04-08
- Comments
-
If I could have gave this company a lower score I really would have gave them no stars, they don’t even deserve them, I joined the company 3 weeks (sadly I failed to look at reviews before hand) I had 20 days to cancel before I could no longer leave without charges. Day 22 all my services were cut off, I work from home and require internet to work, they couldn’t get an engineer out to fix the problem for 2 weeks, I went round in circles and none of the phones could provide me with a response within a reasonable time limit THEN they cancelled my appointment and schedular me a new day, I officially had no service for longer then I did
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.