TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.9 stars
  • Reliability
    2.9 stars

Based on 739 customer ratings since 2023-03-03 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,990 Customer Reviews over 175 pages

  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My Nan has talktalk and having lived here for several months I am seriously considering changing her internet service provider.
    "Up to 10mb" I've never seen it pass 2mb and that's a good day. Most days it dips in and out.

    Customer service just repeats "Up to means 0-10mb". I have Virgin at my house and I receive 70-100mb and it almost never dips below that. Avoid this trash company.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I urge you not to go with TALK TALK! the speeds are very slow (sometimes it just freezes) and customer service is awful! I'm still waiting for a call back from them to try and fix it!. Worst decision I have ever made I wish I had stayed with Virgin!
  • Reviewer
    Location
    East Middlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely rubbish!
    -always freezing or crashing.
    -wifi cant handle more than two people at a time.
    - customer care was appalling! the man was extremely rude, he kept raising his voice, talking to me like I'm stupid and kept asking the same questions over and over, almost as if he was being paid to keep me on the phone for as long as possible and he was not understandable. In the end I hung up and moved to another company.
    Completely would not recommend, they're the worst company I have ever had the displeasure of doing business with.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just don't invest in talktalk's wifi services. Wifi can't even stretch a couple metres even with the extender which we had to buy from Argos. Waste of money.
  • Reviewer
    Location
    WINCHESTER
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    overall this supplier fails on many levels, I have tried so many times to try to sort out the internet but, yet I still cannot get the fibre optic I am paying for. whilst the customer service are polite its a very frustrating experience trying to put across your problem and then to get it sorted..... never again once this contract is finished I will never have them again ...
  • Reviewer
    Location
    Coventry
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Worst choice we ever made out broadband losses connection every night so I gave them a call just to see what's going on I waited over 1hour on hold and then the technical guy asked which provider we us for electricity I told him eon and he's answer you need to switch so that you won't lose Internet connection stupid idiots going back to sky and don't even get talk talk TV all channels are free view for sk1 you need to pat extra rubbish plus when we call them they don't even know that we have any products from talk talk idiots
  • Reviewer
    Location
    Nottingham, UK
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Completely pathetic broadband speed. It's 2018 not 1820.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stay away from Talk Talk, they have the worst customer services. I've spent 42 minutes on the phone with them. Spoken with three differnet customer services officer, trying to make a payment over automated service and cash payment but nothing worked. How can they run the company if they cannit take a payment from the customers?
  • Reviewer
    Location
    scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talktalk has to be one of the most frustrating utility companies to deal with. I vowed never to use them again after my last experience. Stupidly, I tried them again. I spent ages setting it all up and signed up for the free SIM. They then sent me an email saying that they are cancelling the order as they couldn't let me keep my existing line number (which I wasn't particularly bothered about). So they lost our business when a simple phone call could have kept us on. To rub salt into the wound, they then kept the SIM account open and I spent ages on the phone trying to cancel this with promises to phone me back which never happened and then of course there was the final demand letters - An absolutely appalling service and we will NEVER use TT again. SKY has been so much easier to deal with and Straightforward people to speak to who actually do what they say they will do and no awful call centres with people who can't even find your account details and can't get your address right. The TalkTalk CEO needs sacking. Of course my feedback will not get to the right person and TT will carry on loosing customers and seemingly not caring about it!! Hopefully this last call centre person managed to successfully close our SIM account (which we didn't even want and haven't used).
  • Reviewer
    Location
    leeds
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    one of the worst ISPs and phone providers is Talktalk they constantly overcharged and the speed of the internet was very slow, they wanted to change me £156 at the end of the contract for no reason, I had to dispute it before it got cancelled but that was touch and go... summarised my whole experience with them, never again!
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Comments
    Well every ISP I viewed seems to have bad reviews. It is only that if something you dont like is when people speak up. To be honest I was with sky and they were the worst. Moved to Talk talk. so far so good. Speed bettercthan sky. no outage and now upgraded to fibre. Good service so far and lots of offers. Cheaper than Virgin and they matched their offer. No Tivo hub but generally they do the dirty work of switching. Virgin wanted me to do all the work. I have not seen bad service hence 4 stars. will come back after the connection done for the fibre
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst service I've ever encountered, most unprofessional people making you wait hours and not even able to sort out the most basic problems.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I dont know why it took me so long. After 25 years I am leaving due to their abysmal customer service and broadband which is much slower than I am paying for. Even though I have already left Talktalk still insists on one months notice and I am not happy with that since I was not getting the service as described and not compensated. Right now I am still paying them and using my new suppliers service. You are currently unable to speak to customer services as they have obviously reduced their support team. Why? You also cannot communicate via their chat app as it fails, and I would have quit much sooner if I could have. Finally I had to put in a formal complaint before anyone responded. Too little too late.
  • Reviewer
    Location
    Lancs
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I moved from Talk Talk ADSL to fibre and what a joke, I have had t a week and spent more time without service than with, though when I do have it it's really fast and good. I have been with them for years without a problem and so going up to fibre was a step up so I thought, I am now waiting for someone t come and look at it for me to "fix" it, though I was told if it was my fault I would have to pay £65 for the service! I wouldn't recommend anyone to go to them after the problems I have had this week with customer service being useless and so unhelpful it is untrue, try sky or BT if getting a new internet provider and not Talk Talk! Be warned
  • Reviewer
    Location
    Norfolk
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signing up to talk talk was the worst decision I ever made worst customer service it's like talking to a brick wall going round in circles and circles just asking the same questions and not solving them I asked to leave Talk talk as my Wi-Fi and broadband would drop daily I would always have to use my mobile data I was paying my monthly bill I'm not receiving my full contract when I asked to leave they said I would have to pay £300 which I thought was totally unreasonable as I wasn't receiving what I signed up for the staff are very rude and just want your money before asking to leave I asked on numbers of occasions for help to solve this matter and all I got told was there was no fault and when an engineer come out he said there was a fault with one of the wires they also phone and when an engineer come out he said there was a fault with one of the wires they also phone at very late hours late hours what I find Unprofessional it just seems they like to take your money every month without helping you or solving a problem to keep loyal customers Who have been with them for years and asked for help many times and it just seems like they don't care I keep all my online chats and emails as I would advise anyone else to as they make out your lie sometimes
  • Reviewer
    Location
    Cornwall
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    After 5 months, numerous phone calls and 3 engineer visits, I have been allowed to leave my contract penalty free. Since I changed to talk talk from EE,my internet dropped connection up to 15 times a day, making it impossible to watch a film, play a game and was just generally annoying. Talk talk refused there was a problem withmy service, but once I mentioned ofcom, they started taking me seriously.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    By far the worst company I have ever had the displeasure of working with. Terrible, service, even worse customer service. I wanted to give them no stars, but have accidentally given them 1. DON'T SIGN UP WITH THEM! DON@T DO IT! You will regret it....
  • Reviewer
    Location
    Wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    terrible service loads of problems before they even finished setting up, lied to about costs, package changed. When i then say i want to cancel 5 days after going live (before receiving youview box or getting calls package sorted) We were told we would have leaving fee even though we were only leaving because of their service and wanted to charge us for 2 months + start up fees that we were told were free as part of package. They then threatened to send me to debt collection company!and turned off my ex-directory on my phone and made my internet speed reduce dramatically (even though im being charged for fibre) as soon as i got off the call. we still havent got youview box or call package either. After looking online found loads of complaints similar investigation by telegraph reporters. shared it on facebook and had loads of comments of similar stories. Still haven't solved my issue. Do not go with them!!!
  • Reviewer
    Location
    North Wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could rate 0 star I would! Pathetic! Awful Internet service and even worse customer service. NEVER AGAIN.
  • Reviewer
    Location
    Milton keynes
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    0 customer service.
    Talk talk JUST WANT money and offer NO CUSTOMER SERVICE OR INTERNET!
    Time delay on phone is shocking. have no idea where the agents are based, trying to communicate is awful.

    Talk talk cancelled my account 2 days after going live, was told is my fault!!!
    After a speaking to 9 people, via online chat and via telephone, I was advised to call back in 48 hours to re order, apparently another provider was installing Internet in my property!
    I didn't request this and it certainly hasn't happened.
    i called back, guess what, I was advised, I'd have to wait another 2 weeks to go live!!!!! How can you reconnect the Internet if you advised another provider had installed Internet in my property???
    What absolute rubbish!
    Clearly an error on there part, blame the customer then expect them to wait for a further 2 weeks, on top of the initial 2 weeks for Internet!
    I was advised they have more important customers to deal with, even tho this was not my fault, I'd not cancelled My services I simply just wanted the Internet!

    I've spent 4 hours of time completed wasted, speaking to incompetent people who offer 0 help to resolve!
    No customer service.
    Rude agents.

    I asked to raise a complaint which has taken me 3 people, 2 additional hours of my time, to get, well you guessed nowhere!!!!!!
    AVOID AVOID AVOID AVOID
    Do not waste your time with this awful company.
  • Reviewer
    Location
    Midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have NEVER had such bad customer service! To start everything off the engineer who came out to install it was hours late and the shouted at me down the phone because he left something in my flat! We then barely had internet go about a month (4gb when paying for 30) when we called to query this they made us upgrade to fibre which we did, they then cut us off! Every time I called to find out why no one gave me a straight answer, some one even told us that we were never with talk talk and had to set up a new account! In the end I asked to cancel as we had spent over a month without internet, I was told there was a charge because I had to give them 28 days to fix the issue! If you're thinking of switching to them DONT!
  • Reviewer
    Location
    Cheshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Complaint to TalkTalk:

    I received an email from yourselves last week, to which I responded and was promised a call-out to which I didn’t receive. I’ve received a telephone call this morning which involved me faffing about with rebooting broadband, unplugging the DSL filter, connecting to my phone, my laptop etc… I then said that we couldn’t connect to broadband whilst we were on the phone and the agent I spoke with didn’t even sound shocked. After advising this, the agent then contacted me via telephone, where she put me on hold for collectively, over 12 minutes….

    After I stood my ground, refusing to faff about fixing your issue, she was then suddenly able to have someone call out to ourselves and fix the problem (a miracle!) But at a charge of course…£50 if it turns out the fault was mine - how would I be able to prove that it was not my fault? I can’t trust your company and ultimately, this prompted me to realise i’d like to cancel. The broadband fails to automatically connect to any device, it fails to allow us use to our broadband and phone at the same time, it fails to allow us to pause and play when we wish as you suggest. It just jumps about a bit.

    The agent in the Claims Management department was most unhelpful, after numerous times of saying I wanted to cancel, she was persistently asking to send out someone, confirming I wanted a call-out…then confirming I didn’t. The fact this agent is a part of management is LAUGHABLE. dread to think what the standard advisors are like if this is how management speak to customers.

    I advised her of the below speeds, to which she didn’t seem bothered that I was paying for way more than the speed I was receiving, I mentioned about upgrading the router / sending out a new router - this question was totally avoided. I’d also like to point out that 0 Data Protection checks were confirmed throughout the call…oh, apart from my address when she was sending an engineer out. The call initiated with ‘Am I speaking with Zoe Conning?’ - divulging information and potentially breaching this data to an unauthorised party.

    I understand cancelling mid-contract comes at a price however, given the above download and upload speeds, you're failing to meet your criteria within the contract, therefore, I expect this fee to be at least discounted, if not wavered completely.

    Their website advises that:

    “Fibre:
    - If you are a customer taking the Fibre Medium service you will be charged £10 per month for every month left on your contract, in addition to the phone and broadband early termination charges.”

    Therefore, the termination fee should be no more than £150 as that is what is left on my contract of 18 months, and regarding phone and broadband charges - could you please enlighten me to how much these are please? because it looks as though they are more than £150 each! - of which, I have not been advised about in any contract, or Terms & Conditions.

    Another agent and I spoke via web chat on the 8th July 2018 who advised that because a technical fault had been logged today, which I have not actioned, therefore, someone has actioned something on my account, without my request or authorisation.

    A copy of the above will also be sent to:

    TalkTalk CorrespondenceDept
    PO Box 675
    Salford
    M5 0NL

    horrendous company - don't be fooled by these low prices!
  • Reviewer
    Location
    Hampshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Doesn’t even deserve one star. Such slow internet. Needed two new routers in the space of 6months. Which they charged me £40 for an enginer to confirm what i had already said about needing a new router. My internet on my phone works faster than talk talk wifi. Unfortuntely i’m stuck in a contract otherwise i would have left a year ago
  • Reviewer
    Location
    cf82
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    i would not recommend talk talk to any one that's all iv had is trouble from the start i had some one come out to install my wi-fi box and land-line. i had it fitted about 3 weeks ago it has not worked since then, iv range up 9 times now and that all they done is pars me around done nothing about it then they had the cheek to take the money out of my account wen i have not even had no internet connection! i do not feel like they are doing anything about it. im so frustrated and angry i fell like im going around and around. iv asked to opp out of the contract because it hasn't been a month yet but no. pluses because i had some complication at the beginning on singing it up with talk talk the women i spoken to said. Id have a 10 credit on my account to cover my call but as you would guess talk talk do not stick to there word or contracts they have charged me for my calls!
  • Reviewer
    Location
    Chesterfield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Overall absolute rubbish, the broadband package i am on is Fibre 65, supposedly download speed of 65, i get around 30-32 which is slower than it was with Sky, who i was with last. And Talktalk TV, when i rang to go through setting up the TV box with them they refused to help as i had bought myself a box that records broadcasts (not just views them), and even though the box i bought was a Talk Talk box, branded and labelled Talk Talk they refused to help as it wasnt the box they had provided for me. I tried tuning the TV got 10 channels, they advertised around 80 channels, so not even bothered doing that, their tv reciever is sat its box waiting to go back once the contract is up! As soon as my contract is up i am leaving them and wont go back that's for sure
  • Reviewer
    Location
    Medway, kent
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    Comments
    First few months where fine. Gradually Internet got slower and kept cutting out, I thought it was my laptop so bought a new one! Didn't work either since we have lapsed our contract Internet doesn't work half the time, phones struggle to connect on WiFi. We changed provider and I chose to live chat the talk talk team as the phone people annoy me and I could print the conversation, the man was really helpful, confirmed my account would be cancelled in a couple of weeks time, finished the live chat, Internet suddenly doesn't work at all on any device! Never again will we use talk talk, especially as we were warned against them in the first place, lesson learnt!!
  • Reviewer
    Location
    Kent
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I changed my package to super fast and it become worse . More than one device made the internet useless. Now they make me pay £240 for cancellation.
    Do not recommend this company.
  • Reviewer
    Location
    Liverpool
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Speeds are slow (on the lower end of what's advertised), generally reliable. However, the biggest issue with Talk Talk is their customer service. Agents, although generally very nice, have little to no power to actually help; every single enquiry will last at least an hour, often closer to two hours. They will take every opportunity to squeeze as much money from you as possible. They will try to charge you extra or extend your contract as much as possible. They don't expect you to notice or kick up a fuss and they will disregard their own terms and conditions if it means they can try to charge you for another month. We were their customers for almost 2 years. Never again
  • Reviewer
    Location
    Birmingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      2 stars
    • Reliability
      3 stars
    Comments
    Never recommend a **** WiFi like this, talk talk as they advertise isn't that good.
    In my previous address it was in coma situation meaning the speed however in my new address it is unfortunately dead.
    So my advice never do a contract with talk talk as they are not providing a good WiFi plus a good customer service
  • Reviewer
    Location
    85 Ash road
    Reviewing
    TalkTalk
    Date
    Comments
    Hi, I am not happy with service you provide, as then would like to terminate the contract with you. I have waited a month for the engineer to come to install the wifi which he didn't for some reasons and said we will send another engineer soon but it is been 2 week no one said anything. It is not even worth 1 start, wouldn't recommend for anyone, very poor

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.