7,010 Customer Reviews over 176 pages
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- Location
- Hakin, Milford Haven
- Reviewing
- TalkTalk
- Date
- 2021-12-23
- Comments
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For over two months I have been complaining to talktalk about slow and unreliable broadband. Eventually sent me a new router. Now (when internet is working) download speed max's out at 1.8 mbps and upload runs at 0.8 mbps. No signs of receiving better service so a switch is on the cards for 2022. Any reccomendations gratefully received.
- Location
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- Location
- Nottingham
- Reviewing
- TalkTalk
- Date
- 2019-05-27
- Comments
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Very bad broadband provider
Upload speed 0. 66MB less than 1MB
Download speed 5MB
Can't use most TV, laptops, smartphone
I have 5 months speed problems
Not able to solve speed issues
No refunds
Charges when you terminate your contract
- Location
-
- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2020-08-18
- Comments
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The Worst ever network.My contract ended on May 7th and I requested via talk talk chat team to cancel my contract by April itself,but itnot cancelled.Then they said its my fault as I didn't call customer care.It was a joke that their customer bcoz their customer care was not opened.Is it my fault???Then they sent me bill of £34. I paid and said to cancel.They cancelled it and sent me another bill of £30(am not using talk talk from April2nd,but still bills coming because of their irresponsibility)as final bill and the mail says I need to renew my service to fix the bill. what a joke on this earth. They are looters. My experience with their network was very bad. not at all I get a good service throughout the year and am still paying even though am not using it. The worsssst customer service and company ever..
I don't want to even think about this service..
- Location
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- Location
- Ayrshire
- Reviewing
- TalkTalk
- Date
- 2010-05-09
- Comments
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I wish i had never changed from Orange, only went with Talk Talk as i have my phone and line rental with them and have had no issues with this. What a waste of time the Broadband is. I can never stay connected for more than a few minutes. If i try to download anything it seems to take forever and cannot use the broadband as wireless any more due to the amount of disconnects i am having. I am currently connected via the cable with defeats the purpose of having a laptop with WIRELESS broadband. I have contacted tech help numerous times to be told different things each time and still no resolution. I am currently looking for another more reliable supplier due to this. I would not recommend Talk Talk broadband to anyone.
- Location
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- Location
- Leicester
- Reviewing
- TalkTalk
- Date
- 2016-03-01
- Comments
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Have fibre broadband and rarely get dowload speed above 10mbs. Connectivity dreadful and when I do get connected it will cut out frequently. Emails can only be received on a hit and miss basis.
POOR POOR POOR!
- Location
-
- Location
- Rossendale
- Reviewing
- TalkTalk
- Date
- 2017-10-18
- Comments
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WORST INTERNET PROVIDERS! I have made at least 6 complaints and yet nothing has been resolved . They do not run checks to see if there internet works they advised they wait till a complaint is made and will only try and resolve the issue for that day! Poor customer service. I can't even use two devices at the same time. They have not data to provide when I query the service level agreements to I know they are honouring our argeements! Complaints are poorly handled and promises are never kept. Manager call happpened once after 4 times of asking! I will never go with this company again !
- Location
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- Location
- Leeds
- Reviewing
- TalkTalk
- Date
- 2020-04-29
- Comments
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Very good, good speed and there's 4 tablets on at a time in my house.it was running but slow a few months ago either sent engineer out he didn't turn up but the speeds have been good again and received £50 for engineer missing my appointment
- Location
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- Location
- Poole, Dorset
- Reviewing
- TalkTalk
- Date
- 2009-08-30
- Comments
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at the moment service is perfect what more can you ask for. I was wary of changing to talk talk with all the bad reports but I'm glad I did now.
- Location
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- Location
- Clay Cross, Chesterfield
- Reviewing
- TalkTalk
- Date
- 2016-11-14
- Comments
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Not a steady uninterrupted connection.
Passes speed test ok
Fed up with the dis-connections
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2018-09-10
- Comments
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Please run far away. They have put me and my housemates through hell. Countless phone calls where no one keeps any records. Guarantees of call back that never happen. The emotional nightmare of dealing with talk talk is fair to anyone. There is a big problem with process, communication and even our broadband when we finally got it wasn’t worth the wait. We upgraded and hardly a difference. I am writing this because no one should go through the problems we have suffered. I’ve been in tears in frustration on the phone more than once. Please talk talk take responsibility for all of these issues and value customers better.
- Location
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- Location
- Brighton
- Reviewing
- TalkTalk
- Date
- 2017-10-11
- Comments
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Worst customer experience of my life. After being a customer for many years I was treated like dirt. AVOID every other BB provider is better than Talk Talk.
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2017-09-12
- Comments
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Follow up from - 11/09/17. After recent connection dropping (just dropped again for 20 mins) I spoke to customer service to ask how much it would cost me to cancel my contract - after 30 minutes I was still not provided a cancellation cost - instead they tried to sell me an upgrade! which is not required and transferred me to technical support, and I was told it would take 10 days to make sure the line is at optimal performance. I must point out my router is in the next room (20-30 feet away) and still the wifi signal from 4 of my neighbours shows up as equal or stronger than talk talks signal!!!! Optimal performance??? Which is -
signal issues, not answering customer queries and 10 days to sort an issue???
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-02-26
- Location
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- Location
- Cambridge
- Reviewing
- TalkTalk
- Date
- 2012-01-12
- Comments
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Lost internet connection ISP end. phoned customer service. 'overseas' helper didn't have a clue, reading off a trouble shooter list. Claimed my router was incompatable (the one thats been working fine for years). Told me to get a Talk Talk branded one before they could offer anymore support. Internet resumes after 1.5 weeks of own accord (engineering works finished or something). Emailed to complain about service (lack of customer/internet service)compensation. Gave me £3 as they only calculated the time since I emailed them to complain, and not since I phoned/or actual time of loss of service.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2014-11-14
- Comments
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I have no incoming calls apart from that other things work. To get this problem understood by their customer service, it is taking me near a wee. It is still on going I am afraid. Absolutley rubbish service. Customer service is in some place and they speak like robots not understanding what your problem is about. It goes on and on for weeks with your time and waste of money.I am als looking for compensation as I lost lots of business due to this bad service.
- Location
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- Location
- Bradford
- Reviewing
- TalkTalk
- Date
- 2022-09-24
- Comments
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Very poor customer services not even received me broadband hub and they still want to charge me not recommend at all.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2014-11-07
- Comments
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Do not use TALK TALK, I closed the account, left the country, they carried on taking money out for 1 year until I realized. My bank helped me a bit but then 1 year after I received a demand from Talk talk demanding £222 which I could not understand. It turns out that someone has used my details and carried on using the service until 2013 even though I told talk talk about this in 2011. They did nothing, I even was in contact with the CEO who tried to make a deal that he will waiver the 222 if I do not request a refund for the money owed to me. Of course I disagreed so 2 years later another debt recovery is on my case. talk talk are incompetent , if someone says they are leaving the country then how can someone else be able to use the account? I now have to waste my time and call action fraud. I will go to the small claims court. Talk talk have not heard the last from me.
- Location
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- Location
- Warfield
- Reviewing
- TalkTalk
- Date
- 2018-09-25
- Comments
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This is a komplet nightmare . They should not been takeing people’s money for nothing ,they should be put to jail all of them . I personally hate the game they playing and please please please don’t never never never sign a anything with them they are awful all of them
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2023-11-16
- Comments
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I had very bad experience with tak talk broadband started contract and service on 3rd November 2023 and to cancel on 16 November 2023 just after 13 days of my service start. As they said with in 14 days if you are not happy you can cancel for no any charges. I called them on 13 day of start contract asking for cancellation they for more then 1:30 hour make round & round offers. But didn’t accept because I didn’t trust them. Then they started asking me £170 something pence early termination fee for no reason when I didn’t accept they said our complaints team will call me with 48 ours. In which i will exceed my 14 days and they would ask me early termination fee. To continue with their poor service of internet i seen ever.
- Location
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- Location
- Derby
- Reviewing
- TalkTalk
- Date
- 2017-11-07
- Comments
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Never again!!!!! After termination of the contract, cancel everything that they put together with the internet! Pay for what not to use even inactive.
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- TalkTalk
- Date
- 2018-12-12
- Comments
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Started a 12 month contract 4 months ago
We started with 3 weeks of no internet due to a "fault in the line"
They sent out an engineer who confirmed the line was fine and they have not sorted the signal on their end ... he also mentioned we seem to have a faulty router but he knew talk talk would not want to send out a new one as it will cost them.
We finally had Internet but after 9pm the speed would go down from 6mps to below 1mps which is much low that our promised minimum of 6-21 mps
The router would need reset daily and sometimes multiple times a day.
We had 3 occasions when the Internet was completely not working for 5-21 days
Custom.er service calls were extremely long and frustrating running all the checks which took 2 hours every phone call even when it's the same day just to finalise the engineer booking or new router to be sent out.
Finally when we ask for compensation for having no internet and bad service 3 times for up to 5 weeks in a 4 month period ... the manager says they will refund 3 pounds for the five days that we didn't have internet.
I've never seen a respected company that treats it's customers this bad.
There are some smaller companies with much better customer care and service
- Location
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- Location
- Gravesend
- Reviewing
- TalkTalk
- Date
- 2017-02-28
- Comments
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Talk-Talk are good.....If you are planning on just browsing the web and not watching or playing anything. I have the 38Mbit/s fibre medium and the router lights go red when I put any sort of pressure on it. I try to watch live streams and it just isnt possible, the router provided is lackluster and they refuse to accept that its the router thats the problem. They ask me to monitor the channels to see which is the best one but isnt that their job? If you want good service and internet pls switch to virgin media...
- Location
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- Location
- Hook
- Reviewing
- TalkTalk
- Date
- 2015-01-22
- Comments
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I had app booked to fix my problem with broadband. in meantime the service was back on, so I rang talk talk to say that is no more need for the energineer to come over. I have been told by lady I spoke to that I will be charged £30 for cancellation , because I am calling after 3pm. She suggested to keep this appointment as I don't have 30 pounds to pay as single mum of 2. So I have kept the app. Fallowing morning the energineer rang me 5 min before arriving. I said that all service is back on so he will have nothing to do here. He said fair enough, thank you for letting me know. I have been still charged £30 and no one seems to be kind enough in customer service to admit that I shouldn't been charge.I am really crossed and upset with talk talk. Won't recommend to anyone.
- Location
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- Location
- Radlett
- Reviewing
- TalkTalk
- Date
- 2018-10-25
- Comments
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The possible worst company ever.
Customer service is horrible.
I pay them regularly for the slow wifi Im getting, but I have never known my ACCOUNT HOME NUMBER and EMAIL address since my husband done it all and we are now divorced.
IT'S IMPOSSIBLE to cancel the contract because they simply don't give good service or any solution ever.
The wifi is unreliable and slow as hell.
- Location
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- Location
- Somerest
- Reviewing
- TalkTalk
- Date
- 2014-09-15
- Location
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- Location
- Leeds
- Reviewing
- TalkTalk
- Date
- 2022-05-10
- Comments
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If I could give it no stars I would. Horrific company I have had so many faults and still have some. No one cares. I put a complaint in weeks ago and every time I ask what is happening I get an email saying someone will ring you in 72 hours which is a lie as I am still waiting over 2 weeks. Never been offered my money back as work from home but the internet isn’t working. They literally do not care, I have even rung up myself to find out what is happening about my complaint and they hang up on you.
- Location
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- Location
- Cardiff
- Reviewing
- TalkTalk
- Date
- 2015-09-27
- Comments
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I don't do online reviews but this one is an exception. The WORST and most CRASS customer service I have ever had the opportunity to deal with. If you provide wrong address information and your service is not live yet, there is no way it can be changed. Best is to switch to a new provider. In case you want to change your email with them and the service is not live yet, you CANNOT do that. I have 2 emails that I provided to Talktalk - both regarding other services. Since I had to cancel both these services, I had no other email to provide them with. The customer service representative MADE UP an email address at talktalk.net that had the wrong password or name associated with and cannot be used. Now, since my service is not live yet (and it's not going to be live for another 1 month), I am left without any email notification from them. DO NOT TRUST ANYBODY there unless you have your contract written down and sent in email. HATE, HATE, HATE their customer service!
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2016-12-13
- Comments
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I have been with Talk Talk for nearly a year now. It is simply the worst service provider I have ever had the displeasure of being in a contract with. The customer service is absolutely appalling, not only they do not care that you are not getting the service they are supposed to deliver, they are rude, dismissive and completely incompetent towards you. After many months of arguing with them on the phone, they sent an openreach engineer to my home who informed me the modem they supply is FAULTY, yes that's right, faulty! So to remediate the situation they sent me the same modem. TWICE. They then set a max stable rate of 54mps on my line (convenently set at 30%less than contracted rate) wich limits my connection and when I complain about it they NEVER acknowledge. Even though they deny the modem is faulty (and they are still supplying that modem to customers, even though the internet is full with complaints on their faulty hardware), they offered me to refund me for ME to buy another modem... It's obviously a pointless exercise if the line is limited, by Talk Talk. I now reached the point of no return. I will end up having to complain to Offcom. It's a waste of time and the incompetence is alarming. They should not be allowed to be in business, stay clear.
- Location
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- Location
- Coventry
- Reviewing
- TalkTalk
- Date
- 2024-01-31
- Comments
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DO NOT USE Talk Talk. After a decade of being with them an engineer removed my mums landline, she had Alzheimer’s so phone essential. Over 30 calls, DMS on Twitter, text talk and inept complaints team failed to stop them over charging 70 a month for a 27 contract. Failed to connect with eero and no help. Call centre is noisy and staff can barely understand and every department says they can not do anything about it. Talk Talk will not survive the appalling decline. Do not use. They take money off vulnerable old women and offer no Service or help despite claiming they will refund and send vouchers. If I’m are aware.
- Location
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- Location
- Surrey
- Reviewing
- TalkTalk
- Date
- 2015-05-04
- Comments
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It seems as if Talk Talk Broadband is scared to get a speeding ticket...
- Location
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- Location
- Bournemouth
- Reviewing
- TalkTalk
- Date
- 2015-10-18
- Comments
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SERIOUSLY, dont touch Talk Talk Broadband. They clealry train all there staff (mainly in India) to lie and say anything to get you off the phone. I have called over 20 times to get my broadband to work and they make up so many excuses and change the story so many times. They now refuse to send an engineer, even thou the last visit from the engineer said the fault is with Talk Talk. The staff are so rude especially the Indians and refuse to escalate my problems. SERIOUSLY YOU HAVE BEEN WARNED, DONT TRY THEM, IT WILL END IN TEARS AND STRESS!!
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2016-04-20
- Comments
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I cannot stress how frustrating TalkTalk have been to deal with. Poor connection, frequent problems capped off by the worst customer service you can imagine. I never write reviews but I've wasted so much time and money I feel it's important to warn people!
Stay away!
- Location
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- Location
- Near Watford Herts.
- Reviewing
- TalkTalk
- Date
- 2011-05-31
- Location
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- Location
- Londonderry
- Reviewing
- TalkTalk
- Date
- 2016-08-04
- Comments
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Never had any issues with Talktalk for speed or reliability but recently their broadband has become more expensive than other providers and they are pushing their TV service on customers that dont even want the TV box. They gave me a box last year that I didn't want and its still collecting dust.
- Location
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- Location
- Prestonpans
- Reviewing
- TalkTalk
- Date
- 2019-08-08
- Location
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- Location
- Colsterworth
- Reviewing
- TalkTalk
- Date
- 2017-05-27
- Comments
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Three months and still below guaranteed speed of 1.6 MPs , usually between 0.8 and 1.2.
- Location
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- Location
- Sharp
- Reviewing
- TalkTalk
- Date
- 2018-06-14
- Comments
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If you want to be overcharged, have no internet for hours and be spoken to like trash by giggling Indian staff, join Talk Talk. If you want superb internet and great customer service, join Sky. It's that simple folks!!!
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2016-10-14
- Comments
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for 12 moths hardly a problem ,but you get what you paid for. on reflection i
should never have renewed my contract!!
Over the last week I have had 2 new routers neither of which will function, i have spoken to 2 different cities in India at length and one in the Philippines and has spent a considerable amount of my own time,and all to no avail my old router still works though much slower than before.I am still in the dark without a clue whats happening .Though i have spoken to some nice people from several countries who are totally in the dark also.Today we will try Again . Bjh.
- Location
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- Location
- Essex
- Reviewing
- TalkTalk
- Date
- 2014-10-28
- Location
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- Location
- Shrewsbury
- Reviewing
- TalkTalk
- Date
- 2018-02-13
- Comments
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Just take not of all the reviews. Disgraceful service, you never ever get an answer, they just avoid the issues you are facing
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.