6,585 Customer Reviews over 165 pages
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- Location
- Wiltshire
- Reviewing
- TalkTalk
- Date
- 2022-06-11
- Comments
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Took out a TalkTalk broadband contract but had slow speeds from day one. Told it can take time to settle, left for a week and then contacted TalkTalk. Tried some fixes but wanted to charge for an engineer to visit. Took up my right to cancel within 20 days. Signed up with Virgin Broadband. 4 months later realised TalkTalk have still been charging me every month so I rang to report this and refused to refund money taken as claimed it was Virgin 'who didn't take over the line' and was therefore my fault as stated it verbal terms and conditions.
Horrendous experience and will never return as a customer.
- Location
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- Location
- Stockport
- Reviewing
- TalkTalk
- Date
- 2022-06-11
- Comments
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The actual broadband was good. The problem came when we tried to transfer the contract to a new property. I’ve spent about 8 hours on the phone to them over the last week. You get passed around from one customer services person to another, being told they a different department needs to deal with the issue. They say they will call you back and never do.
They cut off my internet 3 weeks before they said they would, leaving me with no internet when I work from home. Then they said it would take another week to reconnect us. It’s an absolute joke.
Finally managed to get a refund after making a complaint, but then they locked me out of my account before I could retrieve the refund.
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2022-06-10
- Location
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- Location
- london
- Reviewing
- TalkTalk
- Date
- 2022-06-08
- Comments
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I left Virgin for TalkTalk; I stayed with TalkTalk for over 2 years & now I'm with GNetwork.
I am now getting double the speed at half the price that TT offered. I didn't want to leave TT but they couldn't match the price.
I told them then and there I was giving them a months notice.
Because I was having to keep their services for an extra month I would be on a monthly contract, so from paying about £24/m I was now going to pay &36/m!
Good: The speed and quality of connection was excellent.
Bad: Not easy to get in touch with them, everything is automated and it doesn't run smoothly all the time.
Leaving them has been and still is an uphill battle. After a month and few days my line was still live; I called them and they argue that because I didn't listen to their T&C they didn't action my request and I have to pay another month at £36 before my contract is terminated.
The termination process left a bitter aftertaste that does not go away.
I cannot recommend Talk Talk.
- Location
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- Location
- Torquay
- Reviewing
- TalkTalk
- Date
- 2022-06-08
- Comments
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Customer service absolutely shocking. Been trying to sort out a logging in problem for over the phone & chat for a month now & still not sorted even after being told that it has! Never emailed me to say my contract was coming to an end & roll it over to a more expensive package. Word of advise don't use this company!!
- Location
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- Location
- Oxfordshire
- Reviewing
- TalkTalk
- Date
- 2022-06-07
- Comments
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Had to contact talk talk on my daughters behalf to sort out not broadband service at all. The call centre staff are deliberately difficult to make you give up trying to sort out issues If you pick them up on there mistakes they cut you off. Under no circumstances sign up to talk talk as they take money for nothing and harass you for payment and keep adding charges. My battle with them is not finished but they are a terrible company to deal with so do not think of using them under any circumstance.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-06-07
- Comments
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I was lied to at sales stage, had to go through 3 months of a terrible customer service when exiting the contract and finally ripped off at the end. Not for me, thank you...
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-06-02
- Comments
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In one week my broadband stopped to work twice, first one was solved after 48 hours and hours on the phone. Second issue, 4 days later, no broadband at all, it was on Tuesday morning, today is Friday and they say is not fix until Monday, 6 days after, when it's supposed have to be fix it between 24 72 hours. About the costumers service, AWFUL, even they cut the phone call three times. Complain service even worse. Totally unuseful company.
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2022-06-01
- Location
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- Location
- Wirral
- Reviewing
- TalkTalk
- Date
- 2022-06-01
- Comments
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Terrible, terrible internet, so slow. Everything takes an age to open. Really is the worst I have every experienced. Avoid !!!
- Location
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- Location
- Wolverhampton
- Reviewing
- TalkTalk
- Date
- 2022-05-29
- Comments
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Very dissatisfied with talktalk.
Everything is wrong with this company.
From broadband connection, speed, customer service.
Nothing is up to standard.
Worst thing is that you are not allowed to upgrade mid contract to a faster broadband speed. The offers for New customer are not available to existing customers.
Once you get a contract, you are stuck in that contract.
When the internet keeps slowing, you call customer service agent, you are connected to someone sitting in India, where it becomes impossible you get yourself understand. They go back and forth to ask every single question to their manager, and you end up losing 30/40 minutes on the phone, without getting anywhere.internet speed is very inconsistent.
So overall everything is just a mess..... very poor.
- Location
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- Location
- Surrey
- Reviewing
- TalkTalk
- Date
- 2022-05-27
- Comments
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DO NOT USE TALKTALK!
Terrible customer services, false advertising and they lie!
They refuse to send the reward voucher for joining, tell you a manager will call in 48 hours 4 days later I’m still waiting. Call again yesterday and they said the manager will call tonight, no call. Call back today and they tell me the manager will call on Monday and now they say I’m not entitled to the voucher but the agent I spoke to in March had escalated the issue.
Bunch of moronic thieves.
Will Leave as soon as the contract is up.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-05-27
- Comments
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Absolute garbage.
I've been with them for 2 months. I have been on the phone to talktalk for over 15 hours.
They gave me a "deal" for £26 pound a month. They put the wrong address.
I called them and informed them of this. They had to delete that whole account and start anew. They couldn't use the same email so I had to create another. Gave me the same "deal for £26.
Got the email, charging me £28 per month. Called them and informed them of this. Was told "The operations manager will look into this and we promise your bill will be £26". First bill came after 2 weeks of me going live and it was £42. £28 regular and £14 pro-rata charge.
I've phoned and informed them of this. They refunded the £14 and as "good-will" they upgraded me to a faster Internet for £26. Spent another hour providing details again.
Next bill is £28.
I've called to inform them of this. They then give me a £20 credit to last until end of contract. 18x£2 is apparently £20. They then added another £16 when I bought this up. Also turns out that the hour I spent on the phone giving my details to "upgrade" to a faster Internet wasn't actually done.
I am now awaiting the complaints team to cancel the whole contract unless they want to pay me an hourly wage for doing all their work for them.
How can so many different teams be so incompetent?
Absolute garbage.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-05-26
- Comments
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There is no option to give zero stars.
Absolutely joke of an organisation, atrocious “internet” if you can even call it that.
Every time you phone up and wait for hours you have employees who put the phone down on you.
Absolute joke, these people are beyond incompetent, as an internet service and as people in general.
As if you pay money to get internet that doesn’t work and then contact them to put the phone down on you every time after you wait for hours.
STAY FAR AWAY.
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2022-05-26
- Comments
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Changing charges mid contract. Misinformation from customer services.
- Location
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- Location
- Accrington
- Reviewing
- TalkTalk
- Date
- 2022-05-25
- Comments
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Very very rude company and employees. I have tried to cancel contract but they keep passing from department to another.
DO NOT USE TALK TALK very POOR customer service.
VERY POORLY trained people.
- Location
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- Location
- Henley on Thames
- Reviewing
- TalkTalk
- Date
- 2022-05-25
- Comments
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Just joining other reviews quoting shockingly bad service. It really is as bad as most reviews say.
All talktalk processes are designed to make it difficult to get anything done. I was lied to during the sales, every form of contact takes a very long time, broadband reliability is low. I made a complaint and never got contacted, instead receiving emails saying “we tried contacting you”.
- Location
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- Location
- Henley on Thames
- Reviewing
- TalkTalk
- Date
- 2022-05-25
- Comments
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Just joining other reviews quoting shockingly bad service. It really is as bad as most reviews say.
All talktalk processes are designed to make it difficult to get anything done. I was lied to during the sales, every form of contact takes a very long time, broadband reliability is low. I made a complaint and never got contacted, instead receiving emails saying “we tried contacting you”.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-05-24
- Comments
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AVOID at all costs.
Upgrading within talktalk package from old copper line to new full fibre line. despite being live for multiple days they claim that my new package is not active and not only did they not bill me at the old rate, but came up with a random new higher rate. Would not address this issue unless I specifically plug in a specific router provided by them to 'prove' the line is active. Told them their router has connectivity issues which is why I am not using it. When challenged what relevance which router I am using is to my billing, they just say it is the only way they will address my billing issue. The new package uses a completely different modem and outside cable than the old one. Confirmed my old line was not working anymore and new one is working, provided photos of the new modem with lights showing working, even using the internet provided by the new line to leave this review and check on account details, yet talktalk still claim my new package is not active so they cannot deal with my account inconsistencies.
- Location
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- Location
- Scotland
- Reviewing
- TalkTalk
- Date
- 2022-05-20
- Comments
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Terrible connection and always down!!!!! Ridiculous and they don’t fix it quick either!! Don’t recommend at all!!
- Location
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- Location
- Wales
- Reviewing
- TalkTalk
- Date
- 2022-05-20
- Comments
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Absolutely a joke didn’t turn up on the day/time they were suppose to, called for 3days and not one person could give me an answer so they cancelled my order. What a joke and to call them is another level of silly. Avoid
- Location
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- Location
- Herts
- Reviewing
- TalkTalk
- Date
- 2022-05-18
- Comments
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Have very much improved in the last 5 years. Customer service is absolutely faultless. We were having significant speed issues turns out it was down to a problem with Openreach which they promptly identified and rectified within 24 hours. I have had 0 issues since and that was years ago.
- Location
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- Location
- gateshead
- Reviewing
- TalkTalk
- Date
- 2022-05-18
- Location
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- Location
- Cramlington
- Reviewing
- TalkTalk
- Date
- 2022-05-17
- Comments
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AVOID THIS COMPANY! Awful experience, rude customer assistants, You will call to seek help and they will talk over you and not let you explain your situation.
Never known anything like it, I have cancelled my contract and suggest others who are thinking of joining go elsewhere!
- Location
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- Location
- Cambridge
- Reviewing
- TalkTalk
- Date
- 2022-05-17
- Comments
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Just dont bother, i never got the prepaid mastercard which i was promised, slow useless website, complete wast of time, thank god my contract is ending
- Location
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- Location
- Kent
- Reviewing
- TalkTalk
- Date
- 2022-05-17
- Comments
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Managers will not take calls. GDPR guidelines and laws broken. Do not use unless you wish to become a victim of fraud.
- Location
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- Location
- Romford
- Reviewing
- TalkTalk
- Date
- 2022-05-16
- Comments
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Rubish hardley ever have a signal told us we would receive money back had weeks without internet or wouldn’t have to pay next bill didn’t get neither constantly sending letters out saying couldn’t take direct debit when money been taking worse providers I’ve ever had poor internet and poor customer skills
- Location
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- Location
- Newcastle
- Reviewing
- TalkTalk
- Date
- 2022-05-16
- Comments
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Absolutely awful company, shocking customer service. Only use if you're prepared to spend half the time on the phone to them due to problems. They will give you a scheduled call block time and then not call, they will give you an appointment to fix the Internet and not show up. They will turn up when interne5s working well and say there was a reported issue, which after they have finished working on leaves you with no Internet, despite it working fine before their visit.
After spending hours on the phone they will promise £10 compensation and then never deliver. Rude staff. Terrible experience. Feel so unvalued as a customer. AVOID!!!!
- Location
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- Location
- Hemel Hempstead
- Reviewing
- TalkTalk
- Date
- 2022-05-16
- Comments
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Just install the internet on Friday, last only 4 days I can believe it. I try reach out to them from their website, and ran diagnostic. No body work at night. Online chat os close, telephone is close on midnight. But their website said 365 day 24/7 support is fake. Trace route show I can’t reach to the gateway. I will try refund if this not fixed till tomorrow morning before 10am.
- Location
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- Location
- guildford
- Reviewing
- TalkTalk
- Date
- 2022-05-14
- Location
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- Location
- Derry
- Reviewing
- TalkTalk
- Date
- 2022-05-13
- Comments
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Paying £30 for 150 lucky to get 30.was 0.07 download yesterday. Un reliable. Tell someone will ring you.never happen. Should be called Notalk as completely useless
AVOID AVOID AT ALL COSTS.
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2022-05-12
- Comments
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Do not touch this company with a 10 foot pole. They will promise you fixed prices and rise the prices then tell you it was never fixed. They would breach the contract and you’d still have to keep paying to protect your credit rating. Go BT OR SKY, worst decision you’d make is choosing talktalk as your provider
- Location
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- Location
- Kidderminster
- Reviewing
- TalkTalk
- Date
- 2022-05-12
- Comments
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Go live yesterday not even live yet today rang said can’t do anything sending someone out to look at the pole. Asked about contract and ending and they said can’t end it until somebody been to look at pole. Asked how long she said all in same sentence 24 hours then 48 then 72. Haven’t got a clue she said she couldn’t help she doesn’t know what to say yet she has a job there. First time customer. Very unhappy with the service.
- Location
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- Location
- Melton Mowbray
- Reviewing
- TalkTalk
- Date
- 2022-05-11
- Comments
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They robbed me!!!! They charged me for hole month £39 when they disconnected me after 3 days after call I been told that differents will be refunded and after a month nothing happening when you contacting them they saying that they don’t own me anything. Stay people away from them as far you can they treat people as rubbish. Never again with them I prefer to stay without broadband then to use them.
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2022-05-11
- Comments
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Shambless of a company avoid at all costs from top to bottom absaloutely useless made a massive error in my service line admitted fault on live recorded call now which has costs me financially and are now trying to worm they’re way out it can never get through to a uk call centre and are just hopeless to deal with save the stress and keep away !!!!!!!
- Location
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- Location
- east ayrshire
- Reviewing
- TalkTalk
- Date
- 2022-05-10
- Comments
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Avoid there an absolut joke i lasted a whole 2 days with them i had one customer service adviser tell me complete nonsense and the other was just rude they had the cheek to say they are waving there early leaving fee talk talk your a joke you cant charge a leaving fee within the first 20 days and i had enough in just 2 days
- Location
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- Location
- Northern Ireland
- Reviewing
- TalkTalk
- Date
- 2022-05-10
- Comments
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I believe TalkTalk is the worst company to ever be formed a total disgrace !! Be warned they have the worst customer service you will ever encounter!! and they won’t be slow at helping themselves to hefty sums from your bank account without contacting you.
Join this lot and at some point you will just want to die.
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2022-05-10
- Comments
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I've tried to close my account on numerous times with Talktalk as I had moved home and was not able to get fibre in my new address. Despite cancelling and having verbal confirmation from talk talk I was still getting bills. to the point where talktalk threatened me with debt collectors. I complained to the ombudsmen and talktalk dealt with my complaint, even paying me compensation. Yet today I am still receiving bills from them. How is this level of incompetence possible? If anyone is able to answer I would appreciate it.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-05-10
- Comments
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Appallingly bad. Waited 3 weeks for installation after having to register twice and nobody arrived. Passed around between different departments, 3 different numbers and a chatbot. Shouldn't be allowed to sell Broadband. Cost me a fortune in data and wasted my time.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-05-10
- Comments
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Paying for Fibre and are download speeds are 4mbs? No solution to the problem from the provider.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.