TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2774 customer ratings since 2021-01-26 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,349 Customer Reviews over 635 pages

  • Reviewer
    Location
    Hakin, Milford Haven
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    For over two months I have been complaining to talktalk about slow and unreliable broadband. Eventually sent me a new router. Now (when internet is working) download speed max's out at 1.8 mbps and upload runs at 0.8 mbps. No signs of receiving better service so a switch is on the cards for 2022. Any reccomendations gratefully received.
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    This is not on the whim review. I have been a TalkTalk customer for the last 2 years and these are my final thoughts.

    They have some of the lowest prices for broadband and telephone lines. But if you are someone who regards customer service as an important part of your experience, or expect their technical people to HAVE technical knowledge or DO NOT expect a telephone provider to have a noisy and crackling customer service line, then look away and look somewhere else. TalkTalk is not that company.

    Their staff would lie to you, give you confusing information and follow it up with a different set of information in an email. In the past two years, I've been on the phone with them about 5 times for different problems and every time I was on the phone for anything between 3 to 5 hours (which is like a whole day) because I had to bang my head against many brick wall before they could understand or resolve my issue.

    I don't know what other companies are like. They all promise the world I guess but how much they deliver I can't say. But I CAN say for sure about TalkTalk that they don't deliver their promise. If nothing goes wrong in the service then your ok but it if it does then you will know what I am talking about.
  • Reviewer
    Location
    Chesterfield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Overall absolute rubbish, the broadband package i am on is Fibre 65, supposedly download speed of 65, i get around 30-32 which is slower than it was with Sky, who i was with last. And Talktalk TV, when i rang to go through setting up the TV box with them they refused to help as i had bought myself a box that records broadcasts (not just views them), and even though the box i bought was a Talk Talk box, branded and labelled Talk Talk they refused to help as it wasnt the box they had provided for me. I tried tuning the TV got 10 channels, they advertised around 80 channels, so not even bothered doing that, their tv reciever is sat its box waiting to go back once the contract is up! As soon as my contract is up i am leaving them and wont go back that's for sure
  • Reviewer
    Location
    Buckhurst Hill
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One of the worst broadbands I’ve come across, customer service is shockingly terrible, the guy I talked to had no idea what he was doing and could hardly understand what I was saying, (I’m english), I’ve been waiting over 2 weeks for my broadband to get activated (I work from home so it really effected me), they told me I needed emails and such so they can contact me but how am I suppose to do that when my internet isn’t activated, to be honest I’ve never had a worse experience than this and honestly is not worth the time and money
  • Reviewer
    Location
    Poulton le Fylde
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with Talktalk for a long time. Upgraded to FTTP with 3 months free. They are convinced I am still on normal broadband. They keep crediting my account every month with random amounts that is always more than I should be paying. I have tried to tell them about their error but they tell me I am not on 500Mb speed only on 35Mb. At the moment they are paying me to have a 500 Mb connection. Well I am not telling them again. Free FTTP 500 Mb connection. What's not to like lol.
  • Reviewer
    Location
    Nottingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Talktalk’s customer service is shocking! Called them like 4 times in the past week And they still haven’t resolved the issue!!! I tried to get my new super fast fibre internet installed had an appointment on 7th of december got a text day before that my order has been delayed, gave them a ring and I have been told they moved my appointment from 7th of december to 9 th and that I don’t have to be at home….absolute joke ! The same day I got a message saying engineers could Enter my House without a permisson well DUH… I did mention to talktalk member that I wont be at home between that time be he kept repeating I don’t have to be!!!!!!! On third time they told me to book a new appointment next day so I called and I been told to Call after 16 th of december!!! I was fuming I am going to cancel my order as I Lost my patience at this moment and I will not extend my contrAct !!!!!
  • Reviewer
    Location
    Derby
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    First time I signed with them things were decent(with wi-fi drops pretty constant). After I changed address they started acting incompetent. From the booking, in which they misjudged me not needing an engineer, after which they kept going with it for almost a month(postponing).
    Since almost 2 months ago I have to pay extra money out of my pocket to get extra data so I can hotspot, I get about 15-20 minutes of the WORST Wi-Fi you can get, after which I need to go back to hotspot.
    They are utterly useless and unreliable and such a pain
    to deal with. Please, stay away.
    Lost so much more extra time and money because of them.
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    We have had enoughof dealing with this company. Customer Service based in Durban S.A. Best described as Bolshy, Unhelpful, Arrogants, timewasters. Even a direct email to their CEO Tristia Harrison resulted in no action. Contract cancelled.A fish rots from the head down.
  • Reviewer
    Location
    Scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Been with talk talk for 18 months not the faster speed but very reliable . End of contract coming up gave a months notice and was told I need to pay another months joke
  • Reviewer
    Location
    Hampshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Terrible service. engineer came to house - agreed there was a problem but went away and did nothing, no record on our account of his visit. A month later have spent 2 1/2 hours on phone to customer services. DO NOT USE TALK TALK

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.