TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 1855 customer ratings since 2021-08-07 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,585 Customer Reviews over 659 pages

  • Reviewer
    Location
    Cambridgeshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I simply tried to order broadband with these cowboys… numerous calls later they said they didn’t have an account on file… lost information, had to triple check no money was taken… worst customer service experience ever save the heartache and purchase with a more reliable supplier… still using my number to cold call … terrible company!
  • Reviewer
    Location
    Cornwall
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Previously Talk Talk were excellent couldn't fault however, on 09/06/22 Engineer confirmed faulty YouView box and would dispatch new box, it would arrive 2-3 working days. I had to call every day and despite promises from Technical managers no box came. Finally after yet another call to Technical on the 30/06 a box arrived on the 01/07/22 Sooo frustrating as was informed several times box had been dispatched and would take 2-3 working days. Shows if they want to they can do next day. Now fighting for compensation due to No TV for a month
  • Reviewer
    Location
    Edinburgh
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talk Talk is the worst company I have ever met in my life, a year ago I moved to Scotland and got Talk Talk wifi my English is not very good and I didn't know if Tal Talk company was good or bad , after a year with Talk Talk the wifi is rubbish and on top of that the time it takes until they bring you the router is two weeks and even more , their wifi connection is horrible and their assistants are all horrible, I recently moved house and wanted to tell the company so that I could have Wi-Fi in my new house, I made the call and they told me that my transfer It would be as soon as possible but a week later I still had no Wi-Fi and no notification of whether they were going to do something to help me, but they did charge for the Wi-Fi without even using the wifi and having already called and communicated my transfer from home, a week later I called again and they attended me and told me that they were going to make my transfer they let me on hold FOR ONE HOUR, and to top it off another person answered me and asked me the same question and again putting me on hold and then telling me that they will have to cancel my account and wait two weeks to have WiFi and even though my English my English was not good and I wanted to leave the company because I was fed up I could hear how people are supposed to he must be helping me with my problem he was laughing at me, and it wasn't just one person you can hear several people laughing that he couldn't understand very well and my pronunciation, I understand that it is not easy to attend to someone whose first language is not English but to treat a client that way and on top of that have the shame of laughing, that it was not one but several people I find it incredible how little professionalism they have.The worst experience, I do not recommend this company even to my worst enemies, I hope that many people see this review so that they do not hire this company.
  • Reviewer
    Location
    Scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    By far the worst company I have met in the UK.
    It is hard to believe that it still survives.
    I wish I had read the reviews earlier. The performance is terrible, with low speed, continuous micro-cuts, and sometimes for hours.
    They have the modus operandi of offering to keep the price "before it goes up" if you agree to renew a contract for 2 or 3 years.
    In other cases, they do it compulsorily, for example when you move house (although what they emphasize is that the installation is free)
    Getting rid of them is a nightmare too, weeks of talking to the "loyalty team", in my case paying almost 2 years of contract for nothing.

    Talktalk, I must tell you, you have won the battle but lost the war.
    Never again!
  • Reviewer
    Location
    Barnsley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Its not possible to leave no stars. Which is a shame. Basically.. left a property had talk talk full fibre, worked fine by the way. Didn't get new property so for 6 months continued to pay talk talk though obviously not using it. Got a new property so rang them up to be told " cannot install due to " environmental issues" which is new?
    So agent told me I have cancelled contract. (Lied)
    Money taken again by them today.
    Contract still live apparently.
    1 hour in and still been bounced about by the " customer service agents" They really should remove service from the job description.
    Appalling. Still on hold now to 4th department.
    DONT USE TALK TALK.
  • Reviewer
    Location
    South east
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband provider ever, don't provide the speeds they state, wifi just randomly drops off for an hour or two, try there luck charging late payment fees yet payments are made on time they just try it expecting u not to realise, customer service lie and are very rude often just ending chat or hanging up phone. Ive come across some turds in my life but these lot take the biscuit.
  • Reviewer
    Location
    Pembrokeshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute crap. Disconnects twice a day minimum and when I do get a connection it’s rubbish. Cant wait till our talk talk contract ends in august so I can switch provider
  • Reviewer
    Location
    Edinburgh
    Reviewing
    TalkTalk
    Date
    Comments
    Horrible service provider and never select this one. Lot's of hidden charge. My service got a problem a year ago and I asked customer service, they said an engineering was needed and I was charged £65 for they fix their own issues. Then added an 'Unlimited UK Calls Boost', I do not have a telephone even, they hiddenly charged me £16 per month (since I set up a DD and I did not check until a few weeks ago'.
  • Reviewer
    Location
    southampton
    Reviewing
    TalkTalk
    Date
    Comments
    i have never dealt with a company that you can not talk to any one about problems with their service avoid do not take out any of their services i can not rate them bad enough avoid
  • Reviewer
    Location
    Sunbury on Thames
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    Im really disapointed with talk talk after 5 years, I dont know how much time i spend writing and calling talk talk. Before moving to a new house in the middle of May this year I called 3 weeks before moving date to make sure I will get an Ethernet as soon as possible, Cos of the someones mistakes Unfortunatly, my order didnt go through, Even I spend 40 min on the phone and agreed to all terms. After send 2 complaints, I was told that complain departament is closing the case, no oone offer me anything as apologies,so after a month being in a new place, no Ethernet still got charge 29.95.am sorry but is a joke, paying for something I dont use, and finally Yesterday from 1 to 6pm i was expecting engineer to set up the fast fibre, and no one came, I lost a day from my work, money and time, Cant watch my tv series, my son Cant watch Cartoons and I Cant stream my sports, Im angry, pissed off, and when I think someone from talk talk will call me again, I just dont want to answer my phone Cos its a waste of time, no one even bother to give me a call and say when they will come to do the set up again. I really would like to cancel my talk talk and swap for other company, cos thats not the way Yoh should treat people, specially when they pay. Worst customer service ever, i will make sure I wont recommend talk talk to any one, any where

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.