TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 1840 customer ratings since 2021-08-12 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,585 Customer Reviews over 165 pages

  • Reviewer
    Location
    NEWTOWNABBEY
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    what a disgrace.. customer service is the worst I have ever encountered. Promised an install, but never came, equipment never arrived, put on hold for over 45 mins each time. stay away
  • Reviewer
    Location
    Devon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    When talk talk first entered the market, I joined,as their price was cheap, but that time they left me with no phone line for 3 months, and kept telling me the fault was my end, the fault was in fact in the outside cable! They put new cabbleing, said they would remove the old one but never did.
    As I was caring for a disabled child and needed a operational phone line, and was paying for a phone line I could not use in a emergency, I suffered so much stress, which was not helped by poor almost impossible to get hold of customer service, it took hours and a visit to the shop associated with the company to use their internal phone, for more hours. as I'd payed £40 allready and got nowhere,and ran out of money! Then they sent a engineer whilst I was miles away in said shop and said I was the problem, I had to drag my disabled child to a shop and sit there for hours, administering medication, and was not able to return home quick enough. I did receive my money back about a year or so after I got out of my contract early and having to pay for that privilege!!!!!
    Jump upto now I was searching for a cheaper broadband deal 9 months ago, I was under the impression that all the time that has passed improvements would have been made, so I took out a new contract, initially i was not provided with the voucher incentive and had to chase that! Then they changed the package I had within 6 months, billed me irregurly put data package on my bill, but it then took four hours, talking with their chat and being on hold for a hour only to be cut off by their end, and after I spoke to four people, none off them could understand my bill, even when I asked to speak to a manager, it appears they did not charge me fully one month, then added the underpayment
    onto the next, how do you manage a budget like that!
    Years ago I said never again, and I should have never taken out a new contract, their customer service needs a vast amount of improvement, and after all the time that has passed since I was last with them, I don't hold out any hope of ever seeing this happen!
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Comments
    genuinely awful company. bad from customer service to the product they claim to provide. their internet speed are nothing but a lie, they hide fees and extras without informing you and when you do chase up on these issues they just orgnore you or pass it on to a third part. not worth anything. better off with BT or Sky.
  • Reviewer
    Location
    UK
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible company!
    Do not do business with them.
    Very slow speeds. Poor connectivity and service breakdown.
    Extremely rude customer service
    They DO NOT let you cancel contracts unless you find a "secret" phone number
    They will give you high cancellation charges and hidden charges
    DO NOT USE THEM UNLESS YOU LIKE BEING RIPPED OFF
  • Reviewer
    Location
    Lewisham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Consistently unreliable service, and an awful experience with customer service when I tried to cancel.

    The broadband would cut out at random over the course of a year with them, taking a few hours to restore, the worst part was when my partner needed to run an online event and it cut out when she was stressed and urgently needed it. I ended up relying on mobile data.

    When I tried to cancel I had to phone multiple times, and finally waste an entire morning. Each time I had to go through security checks, marketing offers, and explain why I was cancelling, before actually being put through to the "retention department". The first two times I called, it took 10 and 12 minutes of unnecessary questions just to get that far, and I was very frustrated. Even after I got through, I had to repeat the process: two accents were impossible to understand, and once they simply hung up; and then I had to reset my telephone password whilst on the phone with them, which did not update properly so I "failed the security checks"; and then their email reminder didn't work, so I had to phone again just for that.

    It was a bad service and I would not recommend them.
  • Reviewer
    Location
    WILTSHIRE / UK
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    When I reported what I considered to be indiscretions, and derogatory comment which occurred in posts on the TalkTalk Community Forums, the initial response was one of outrage, of feigning incredulity, and abject apology!

    At this time I was prepared to accept a simple, but dignified, Yes / No answer to my original question, QUOTE: 'Is it acceptable for members of the TalkTalk Community, Support Team / Stars, to post / support, incorrect information, with impunity?

    However, this did not materialise, and when I stated specifically what I regarded as unacceptable, the mood changed, and when I made even more specific reference to a particular individual - Community Star Gondola - the subject of the indiscretions was effectively buried, and met with a stone walled silence.

    Anonymous, insecure, defensive, feckless ~ TalkTalk Customer Support!
  • Reviewer
    Location
    Co Durham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just cancelled, please avoid this company, I tried for over month to change ownership into my name via their bereavement team, error on their end cause them to not take a payment, lead to my Internet been cut off, called Wednesday was told to change ownership again as it didn't go through, so gave my info ect, set up new account, all good, told 24 hours for Internet to be turned back on, after 24 hours, still no Internet, rang back after been on the phone for near 3 hours, was told the restrictions on my Internet was down to missed payment, even tho I was advised it was their error and any debt from my dececed husbands account would be removed and the bar would be lifted immediately, few hours later I called back, was told I owe £25, said wouldn't turn Internet back on with out it, so paid the £25, was then told Internet be on within 2 to 10 hours of debt been paid, next day get up, still no Internet, went on to online chat for 2 hours, chat was ended on me, called thwm again was hung up on multiple times, even tho I was been calm and asked nicely to be put through to a supervisor or manager, after the 5th attempt of calling them, I was put on mute when trying to explain the 10th time why I was calling, why I wasn't happy and asking simply what am I paying for if I can't access the Internet, eventually spoke to a guy who corrected my email address that was set up wrong, promised me he would remove the bar and should be done that day, Friday wake up, still no Internet, spent another 2 hours on the online chat and on twitter, nobody could tell me why I was still on a restricted service, said another 24 hours and they promised it would be on, so today what a surprise, no Internet again, spent another 2 hours on your online chat and another hour on the phone, was told by online chat my issue was raised with back office team and would have my Internet back on in a few hours, 5 hours later I call to check on progress only to be informed nothing can be done till Monday, this was the last straw for me, ridiculous and pointless stress caused by your company, I literally wanted to hand you my money to stay on the service but you couldn't even provide me with a basic account ownership change or provide me with the service I'm trying to pay for and my husband had paid for since September, so I have now cancelled, was told I was in a new cooling off period as I only took over ownership so I'd have no fees to pay, all good, not! Only to receive an email to say I owe £103 for leaving my contract early, after I was told I wouldn't be charge any fees, another hour of my life wasted on the phone explaining 5x I was told no fees, lady arguing with me for a good 20mins went to check with another team, left me on hold for nearly 30mins to come back and tell me I was correct and they removed my fees, so basically I would advise everyone to stay the hell away from such a disappointing and laughable company, unless they want weeks and weeks of pointless stress and no Internet even tho they are paying their bills, what a joke you are, you couldn't even pay me to use your services again, I'd rather pour acid into my mouth and poke pins in my eyes, it be a less painful task then trying to talk to anyone in your company.
  • Reviewer
    Location
    Warrington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I was on fibre broadband. The connection used to regularly drop to a few kB when I was supposed to be getting 35mb. The internet would drop off and loose connection most evenings. I found myself resetting the router most nights. Also they have the cheek to not inform you when your contract ends and the monthly bill increases by £12 per month. Tried to speak to them is a nightmare.

    Do yourself a favour, avoid at all costs. Two words sums up my experience with talk talk
  • Reviewer
    Location
    Swansea
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Iv got quite a few properties most are with virgin , got 1 with Vodafone and have had no problems, Biggest mistake I made was using talk talk on one particular house , all I wanted to do 5 weeks ago was upgrade package , and have had no joy to date , iv spent hours on phone and hours on web chat , I really don’t understand how companies with employees so thick and managers the same manage to stay in business , we are talking terrible customer service and massive wait times just to get through and then your passed on to every section of talk talk , , , a true joke of a company
  • Reviewer
    Location
    Guildford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely disgusting service. I have been on 2-3mb download speeds for five weeks with this company since joining them. They have sent out 5 engineers so had to wait in for five weekends. I call every evening to chase what is going on with the ongoing fault and every time I call the staff are too uneducated to even understand the English language. Even time I call I have to repeat myself about the mistake because they can't be asked to read their notes. I must have invested 20+ hours on the phone to them over the past 5 weeks and about 35 hours on their live chat where I just get past to different people all the time who don't have a clue about the history of a my case as they don't talk to each other. On top of that if they promise to call you back at a certain time, expect to not receive it as they won't do that either. Instead you need to chase and chase this pathetic excise for a company. I haven't had a reliable service the entire time I have been with them and still they don't refund all the money they have robbed from me.

    I should have believed friends and family when they said DON'T TOUCH TALKTALK WITH A BARGE POLE. Got to BT.
  • Reviewer
    Location
    Flintshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    If I could rate 0 i would The most appalling service I have ever had...
    I was contacted by future fibre team in November 21 and offered the new fibre. after a long conversation I was offered a reasonable deal and accepted, we arranged the installation date that December 16th, I made arrangements to be home a low and behold nobody turned up!!!
    This led to many phone calls over a period of time being diverted put on hold I spent hours on the phone... fast forward I have be contacted again to try and resolve to no avail

    Yesterday I received a text from talk talk offering a resolve I thought give them a chance....what a fool I am !!
    Two and a half hours later after loads of texts they just ended...
    TALKTALK you are a disgrace..is you company motto just keep them hanging on? Get what you can out of them ???
    Useless just Useless...
  • Reviewer
    Location
    Milton keynes
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    0 customer service.
    Talk talk JUST WANT money and offer NO CUSTOMER SERVICE OR INTERNET!
    Time delay on phone is shocking. have no idea where the agents are based, trying to communicate is awful.

    Talk talk cancelled my account 2 days after going live, was told is my fault!!!
    After a speaking to 9 people, via online chat and via telephone, I was advised to call back in 48 hours to re order, apparently another provider was installing Internet in my property!
    I didn't request this and it certainly hasn't happened.
    i called back, guess what, I was advised, I'd have to wait another 2 weeks to go live!!!!! How can you reconnect the Internet if you advised another provider had installed Internet in my property???
    What absolute rubbish!
    Clearly an error on there part, blame the customer then expect them to wait for a further 2 weeks, on top of the initial 2 weeks for Internet!
    I was advised they have more important customers to deal with, even tho this was not my fault, I'd not cancelled My services I simply just wanted the Internet!

    I've spent 4 hours of time completed wasted, speaking to incompetent people who offer 0 help to resolve!
    No customer service.
    Rude agents.

    I asked to raise a complaint which has taken me 3 people, 2 additional hours of my time, to get, well you guessed nowhere!!!!!!
    AVOID AVOID AVOID AVOID
    Do not waste your time with this awful company.
  • Reviewer
    Location
    257 Renfrew Street glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I recently up graded it and told them about quality of the recitation
    Not only she did not help put she charged me a o e off £60 for upgrading with them without telling me

    What a bunch of rubbers
  • Reviewer
    Location
    Plymouth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Simply aweful.

    One of the worst experiences of my life... never to be repeated. Please avoid this firm at all costs
  • Reviewer
    Location
    Absolutely horrendous I waited in all day for the installation of my broadband with no one coming.
    Reviewing
    TalkTalk
    Date
    Comments
    Absolutely horrendous I stayed in all day waiting with no phone call of why they didn’t come that day. I then phoned to get no response to how I could ask someone what happened. I called again they said they put me through but cut me off I called again and they cut me off again what a load of rubbish
  • Reviewer
    Location
    Oxford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Genuinely the worst customer service I've ever experienced.

    Since I first signed on with them I've have poor connection over multiple devices with no really help given over multiple phone calls.

    I've recently moved home. I sorted everything through their online system. Everything should've been sorted on the day of move in. I only took holidays from work to allow them to get it set it up and get my stuff in that day. The entire day, no Internet access. Multiple calls and chats assuring me it'll be sort by midnight. The next day I wake up ready to login for work and no Internet. Another call I'm told theres a physical issue that the work couldnt be completed, an escalation is raised and I'm told its 5-7 days before I'll get access. Which is truely shocking. I call again the following day to check to see how it's going and I'm told its not a physical issue preventing them from completing it but an internal completer glitch preventing my services from going live which just needs an override. Still 5-7 days for someone to just manually mark my order as complete and get me service. So I've been told false information initially and still no fix. An internal computer glitch for a company who handles Internet and home moves that delays everyone 5-7 days that's just unbelievable.
    I'm left with no Internet unable to work leaving me out of work with no one able to tell me exactly how much compensation I'll be receiving or when I'll be able to now return to work.

    I'd switch to any one else and revert back to chisel and slate before recommending talktalk
  • Reviewer
    Location
    Reading
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This probably going to be the worse and most expensive mistake of my adult life!
  • Reviewer
    Location
    Surrey
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    genuinely awful company. bad from customer service to the product they claim to provide. their internet speed are nothing but a lie, they hide fees and extras without informing you and when you do chase up on these issues they just orgnore you or pass it on to a third part. not worth anything. better off with BT or Sky.
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I came out of my contract 9 months into the 18 months term. Going through Ofcom ( CEDR ) I was able to leave penalty free and given £125 compensation. I collected evidence of: buffering- line dropping -disconnection - calls on my mobile (logged times/dates) and live chat documents.
    Basically same as you guys with customer service all the above as you have all written on this post.
    Please go through ofcom ! It was the only way for me to go after endless calls and sheer frustration over a bad broadband service. SAVE YOUR MONEY AND GO ELSEWHERE
  • Reviewer
    Location
    Bathgate
    Reviewing
    TalkTalk
    Date
    Comments
    Do NOT deal with this company. Two weeks after receiving my router, I still am not connected. Very difficult to get through on the phone, a bot service which is hard to locate in the first place then ponderously slow, repetitive and ineffective. Truly awful service which is hard to fathom in 2022!
    Please avoid at all cost.
  • Reviewer
    Location
    manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Upgraded to optic fibre, waited 2 months for it to be installed an go live. Speed was slower than before (normal broadband) and no wifi signals at all.
    Called talk talk on the 31/03/2022 16.32 been on the phone for 45 mins, the women took the call was not bother, mulitple background noises and she was not helpful with a bad attitude. asked for he name, willing to give then gave a name TINA. she couldnt help so she transfer me to another department and during the transfer she cut me off after 45mins of the call. waste of time. Bad customer service.
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company is appalling I was on the phone for over 1.5 hours today and they could not help me! Finally I spoke to a manager who then put me in touch with a boy who was his second day at work! I was ringing on behalf of my elderly parents as their broadband speed was 9 Mbps! They were paying £50 per month for this atrocious service! Have left to go to sky today!
    Don’t waste your money, all the minions have no idea what they are doing!
  • Reviewer
    Location
    Frome
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Customer service bad. I try move my broadband to new address I filled form online that I move in on 25 march and I want activ my internet on 29 march looks really simply but not for you. On 30 march I received email that I cancelled my broadband. After 45min with your ussules customer service 4 departments your really smart manager told me that you try sort everything 2 weeks before I move in at new house and of course old tenants they don't need new broadband because they leaving simple. Still to difficult for your team solution I can order again but I must wait another 2 weeks brilliant. I was always happy with your broadband but after today I cancelled my contract and I sort everything from different supplier is take 5min online and they send my starter pack in next 2days simple. Customer service disquasting and ussules.
  • Reviewer
    Location
    Bradford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We switched to talk talk from BT after we were told lies from the sales rep, her manager and the guy who set up our account. As a result we were charge early termination fees from BT (£141) when we were assured we wouldn't. I called Talk Talk several times and each time it took ages for someone to answer. Each time they were apologetic but said that someone would call me back but no one ever did. Today it's installation day. The engineer simply did not turn up. We have no Internet and I'm working from home so you can imagine the nightmare. We're tried to contact them via the chat but got absolutely nowhere. Now trying to call but still waiting 45 min later! I used to be with Talk Talk years ago and it was a good company. They became horrendous and dishonest since. Do believe the bad reviews or you'll be like me : sorry and with no broadband.
  • Reviewer
    Location
    West Midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Shocking customer service have tried to ring on 3 separate occasions and have been on hold for over 30 minutes each time. I've booked 3 days of work for a fibre upgrade and no ones turned up and I can't speak to anyone to find out what's going on. Absolutely shocking there cheap for a reason will never use them again.
  • Reviewer
    Location
    Burnley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Shocking service when you try to cancel with Talk Talk at the end of contract. First they don't offer a good deal when you give them the opportunity then they don't act on the original cancellation despite you saying the contract will end anyway. When you receive another bill for the next month and call them again to confirm that they have actually acted on previous instructions they then offer you a so called better deal - not!! You then have to be transferred to cancellations who then say it will take another 7 days and you have to listen to a long script read out by the operator of the T's and C's - but they try again to offer you a better deal!! Too late - you had the opportunity weeks ago when I first made it known that I want to cancel!! Only for Talk Talk to phone again days later saying that they don't to lose a customer and proceed to offer you yet another good deal!! Talk Talk - if you want to keep your customers you need to offer the deal at the time of the original cancellation and not keep trying to shut the stable door after the horse has bolted!! Offer a decent deal at the start and we can avoid all the aggravation of customer service operator spouting stuff off a script and then having to repeat ourselves on subsequent calls and having to endure further harrassing calls offering so called better deals. No wonder Talk Talk has a bad reputation!!
  • Reviewer
    Location
    Nottingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Only been connected since last fri the 25th of March,we have problems with the modem,difficult to get through on the phone,when waiting half hour to get through to the right department.they cut you off,not happy.verybad service.
  • Reviewer
    Location
    Swansea
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Was due to switch to future fibre in December 2021 to date still waiting for an engineer to turn up I have had 3 emails confirming visits and 3 no shows and of course phone call enquiries go unanswered they are dreadful to deal with
  • Reviewer
    Location
    Swindon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT USE THESE CLOWNS!!!!
    They will NOT terminate your contract once it is up and you have given your months notice. They will then put negative markers on your credit score over and over again for £18.99 that they should never have tried collecting. They will then LIE and say you did not terminate, and once you prove you did, they ignore you. DO NOT USE!!!! YOU HAVE BEEN WARNED!!!!!!
  • Reviewer
    Location
    Shropshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Warning, you will be harassed! I left talk talk in Jan, and I am still getting 4 phone calls a week! We had no broadband for 4 months whilst my partner worked from home and i was a student, you can't get through to anyone on the phone, when you do get through, they're rude, unhelpful and frankly useless. Save yourself a heart attack, go elsewhere!
  • Reviewer
    Location
    CONGLETON
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The e-mail with the bills I created was successful, but after re-entering the password and logging in, he writes that the wrong password is the third time this happens, they want to trick people to send paper bills home and charge a fee and every year there is an increase. is awful
  • Reviewer
    Location
    Dundee
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ordered Fiber 500 about 6 weeks ago. Installed on 8th March, no router delivered until 24th of March after numerous phone calls and hours of my time wasted. Router delivered was not the Eero that should come with my package and did not work. I still have no working broadband service 2 and a half weeks after install. Worst customer service I have ever had and I have signed up to a service they can’t provide. Don’t waste your time with TalkTalk fiber go with another provider I wish I had.
  • Reviewer
    Location
    Ilkeston
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I commenting in general about some one
    nearby to me. In respect poor broad band,service, and customer service.
    Serveral modems replaced and openreach box
    BB still poor and I my self would not even
    consider joining them
  • Reviewer
    Location
    Leeds
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    To be honest. Any company that you go with is going to have issues . I've had talk talk for about 4 years and only had one problem. I might be lucky but I will say when I had my problem it was on a weekend. They really need a 7 days a week customer service line
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Customer service is an absolute shambles. The worst experience I have had on the phone with any company, by a mile. And it’s the same every time. Get a British person on the phone who understands us for crying out loud.
  • Reviewer
    Location
    York
    Reviewing
    TalkTalk
    Date
    Comments
    biggest scam of a company your internet all ways disconnect in a few months that gets worst with the internet going to something like 00.04 mb at the same time every day do not buyt this company desvese to collapse
  • Reviewer
    Location
    Watford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute terrible customer service, bad broadband. Every bad name under the sun can be used to describe Talk Talk. If there was an option to give 0 stars then I would. Call them and when I get to number 1, they disconnect the call & are showing attitude and disrespect to the customers. Horrible service.
  • Reviewer
    Location
    UK
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    This company is an absolute joke!
    Out of the blue comes a letter stating "Final Demand - Account balance of £43.58" for a person deceased nearly two years ago and TalkTalk were notified at the time and no balance was owing, just a small credit.

    Now they are demand money, there has been no previous letters, but now a final demand. So I try to contact them on the number provided in the letter, I spend two hours, YES TWO HOURS been passed around to various departments, bearevement teams, managers, no one can confirm or acknowledge this letter or share information with me even though I am the Executor of the Estate and have the letter in my posession.

    This company is a joke, I am trying to pay them money and even that is near impossible, I would hate to be trying to get help from this company as its nothing short of a joke.

    Maybe I will just let them pass this to the debt collection agency as maybe those guys will actually be easier to deal with and have a customer service team who can actually provide help and take payment.

    TalkTalk you are NOTHING SHORT OF A JOKE AND DISGRACE!
  • Reviewer
    Location
    Shetland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    It keeps not working and I can’t even contact them and when I can it’s someone who’s rude and doesn’t actually help or listen and just try’s to talk over you. Wouldn’t recommend at all
  • Reviewer
    Location
    Tyrone
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Horrendous customer service after two letters with all details Inc direct debit form and six calls later( averaging one HR) the transfer of account due to a bereavement has still not been processed.customer service personnel ability is so poor eg on one occasion surname needed to repeated and spelt 14 times. Needless to say will not be proceeding with this supplier....stay clear!

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