6,551 Customer Reviews over 164 pages
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- Location
- Reviewing
- TalkTalk
- Date
- 2018-11-14
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- Location
- Reviewing
- TalkTalk
- Date
- 2018-12-06
- Comments
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I terminated the contract with TALKTALK in June 2018. To be honest, I began to regret about it. My life with a new provider has become boring. During the last 4 months the Internet has never shut down. I miss so much the time when I was a customer of Talktalk, when every day several times I had the Internet disconnected, I endlessly overloaded the modem, called and wrote to Talktalk, spent many hours in chat. But Talktalk did not leave me, today, 4 months after the termination of the contract, Talktalk sent me a bill, I again owe them money. Moreover, without informing me, they independently activated Direct Debit and took my money. Phenomenal.
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-07-26
- Comments
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Stay away of this company, everything they promise is lies.
The broadband they advertising is not unlimited, when you watch few more videos on YouTube, they slow down you speed to minimum, or stopping the internet access for few hours or sometime for whole days.on the end i wanted to cancel my account,its impossible to cancel your account, as when i trying to contact them, and they hear i want to cancel my account, they just hang on the phone, or make me to wait on the chat system 30-40 minutes without success, and on the end i should stop my direct debit.
After canceling the account they still send me huge bill to pay, so read reviews before purchasing talktalk services,you won't save money with them, and you will get big troubles.
Stay away, stay away
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-07-03
- Comments
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Talk talk broadband+customer service+engineers are absolutely RUBBISH! You have to buy a package then they can find out whether it's working for your flat or not!! After 55 minutes talking with customer service on my credit they said we need to send an engineer! It took 12 days for them to send an engineer because all slots were full and they don't do after 6pm. Was happy when engineer knocked my door... Before testing anything or asking any questions he said problem should be from BT! Carried out a 2 minute test and said we'll arrange a BT engineer to come and check the line! It's now 8 days passed with no news!!!!! You better off pay more money to go with other broadband providers to get better quality and service!
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2017-01-03
- Comments
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Connection dropping every now and then. I am paying for minimum 21Mgb and runs at 1Mgb. I do keep calling every day 30 min on hold no answer....This is a proper rip off. I am really fed up
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- Location
- Reviewing
- TalkTalk
- Date
- 2017-02-03
- Comments
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Rude
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- Reviewing
- TalkTalk
- Date
- 2017-11-30
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- Location
- Reviewing
- TalkTalk
- Date
- 2017-04-25
- Comments
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This isn't a very good network, can't play Roblox on my iPad, so I recommend switching to Virgin Media, and it disconnects and it's slow
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- Location
- Reviewing
- TalkTalk
- Date
- 2019-10-08
- Comments
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Terrible. The contract ended and they renewed it at a higher price all without telling us. I’m furious.
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2017-09-05
- Comments
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Not recommend to use this company. Time waisting. Selling products and not providing a services. They are only good on sending a bills.
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- Location
- Reviewing
- TalkTalk
- Date
- 2018-03-13
- Comments
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The most useless customer service I have ever experienced, they hang up on you without resolving anything or pass you from one person to another and you have to start all over again. Disgusted, at lest I can see from the reviews here I am far from alone.
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2019-08-09
- Comments
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I would never recommend.
I would never recommend.
Given an activation date for a house move that could logistically never happen (wasn't told this at time) in order to get me to stay with them, given a new better price for the package (still being billed for the old price 2x as much!), informed by them that I have an unstable connection leading to a download speed of 10mbps (AWFUL!) but then they won't arrange for an engineer to come and solve it unless it is at my cost. Won't upgrade my router despite apparently being a faster fibre customer. Can't get help, can't even get a connection most of the time. Call centre isn't based in England so noone actually understands your problem. Raised a complaint to the CEOs office and was told I'd get a response - never did. This company DO NOT care about customers. Give your money to someone else. ANYONE else would be better.
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2018-05-29
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- Location
- Reviewing
- TalkTalk
- Date
- 2014-10-04
- Comments
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The 3rd of sept I got home and the wifi and computer stopped working. So I called Talk Talk to try to solve the problem but they couldn't. I got an engineer appointment for the 23 so I need to be home otherwise I will be charged £20 surprise !!no one appears. I Called them and the person I spoke to could hardly speak English and when I said I want to cancel I got an English person who want me to book another engineer appointment for 3 weeks time I was so angry.
He told me that if an engineer didn't come before the 4 oct I can cancel my contract. Talk talk did not call me back regarding the repair. That was almost a month without having the Internet which is unacceptable.So I called on the 4th to cancel my contract with them, which I was advised by Talk Talk that I was entitled to do. To my surprise I need to pay for breaking my contract with no compensation for the month I had been with no internet or tv. thanks talk talk for the good 8 years of your service but when a problem occures talktalk is the worse. They are unhelpful , unsympathetic and unreliable. In this day and age that level of service from a company is unacceptable.
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-11-30
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2010-09-11
- Comments
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I switched to Talk Talk because the package they offered me sounded good, however once activated, I was then told by their support people in India no static IP address was available, (not what the sales person told me!) the broadband speed was also slow and then trying to get my broadband back was only accomplished with lots of help from BT, thanks BT....forget Talk Talk!
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-02-21
- Comments
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What a terrible service provider! They add charges left right and centre for things you not added. They also lie to you and rip you off! Well enough is enough and I'm off to a different provider.sky believe in better!!!
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- Location
- Reviewing
- TalkTalk
- Date
- 2018-01-13
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- Reviewing
- TalkTalk
- Date
- 2019-02-16
- Comments
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Worst company ever!!! Charged £200 after service was “disconnected”. Please do chose this company as a provider. There is never ever service. Worst company!!!
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2020-10-24
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- Location
- Reviewing
- TalkTalk
- Date
- 2018-11-24
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- Location
- Reviewing
- TalkTalk
- Date
- 2022-06-01
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- Location
- Reviewing
- TalkTalk
- Date
- 2016-12-21
- Comments
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Rough n tough talk talk is just time pass nothing else no connectivity or no wiffi at
all at first it was ok but after 2 months later its just rubish waiting for contract to finish plus if u need engineer they do whats so ever and write what ever they want then they dont beleive you if you tell them you are going to finish contract they charge tiĺl your contract on tbe bass of what u pay them every month which is rediculous
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- Location
- Reviewing
- TalkTalk
- Date
- 2017-06-27
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-11-15
- Comments
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Reporting a problem to a Manila call centre is a joke. They are unprofessional and do not know what they are talking about. Afire the called complaining about extremely slow fibre broadband, could not connect to Netflix either. Speed tests where carried out and it was agreed that I was not even getting half the speed promised. I was told that the router will be adjusted from Manila and that I should switch off for half hour and then turn back on. Asked if problem persists, she said to call back to arrange for an engineer. Called back as it was still not working, guess what, had to go through the same thing again and no engineer booked as I gave to carry out three ping tests over a period of three days......To be continued
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2019-08-26
- Comments
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The worst customer service I've come across. At least use people that can understand you and resolve issues. Stay away....
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-07-07
- Comments
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Absolutely disgusting.
I ordered the internet with talktalk since the end of april, and i've never had the internet.
countless phone calls, huge phone bills because the housephone doesnt work also.
theyve booked technichians to come who havent bothered to show up but yet they tell me if im not here for them they'll charge me £60 odd.
ive been asking them via facebook to ring me for the past week and half, they have said they cant ring me. LOL.
ive paid my bill even when i havent had the internet i think their disgusting. i'm fuming.
If it isnt sorted soon i'm cancelling my direct debit.
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-08-24
- Comments
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An appalling service who choose to prioritise their money flow over their customers. Over the course of the past two months I have been charged a gargantuan £40 each month compared to the usual £8 and when I enquired about this via their telephone service they simply dodge the question and go as long as possible to retain their undeserved money and don't even look at the problem from the customer's perspective. Considering that I have been a customer for years I am absolutely appalled by how they treated me and their attempt to combat the problem by saying they'll give me a small tiny fraction back only highlights this ridiculous company, their shambolic customer service and their total ignorance of customer loyalty. I will be parting service from the buffoons and transfer to another service provider because to be quite frankly honest I have no idea how I have lasted this long with garbage company.
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2018-03-14
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2020-03-09
- Comments
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8 months of internet problems, 6 engineers requested 4 actually came out and still not fixed, 8 months of phones calls empty promises, not sending equipment, the latest 2 engineers not turning up, still charging full price for a crap service, not even being offered reduced rate until fixed. Owed 8 months of compensation going elsewhere for a reliable service!!!
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- Location
- Reviewing
- TalkTalk
- Date
- 2017-06-02
- Comments
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Worse experience I ever had in broadband and phone service. When we complain about the service, for couple weeks the service could improve but after that there is no comments for that...when we talk about costumer services...they are worse than you can imagine, in my opinion they do not have enough trained staff to take care about their services...and when you want to leave, they have always something behind to get new charges...no really recommended for anyone...spent over 5 years with them but if I would broke a leg on that moment when I made the contract with them at this time the leg was already good.
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- Location
- Reviewing
- TalkTalk
- Date
- 2019-03-18
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- Location
- Reviewing
- TalkTalk
- Date
- 2017-01-12
- Comments
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Worst Internet I've ever had the mispleasure of using always disconnects. Would rate 0 stars if possible
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- Location
- Reviewing
- TalkTalk
- Date
- 2016-07-04
- Comments
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Absolutely shocking Wi-Fi speeds, drops out every few days for hours on end, customer helpline is useless when they actually decide to pick up
You would genuinely get better internet sticking an Ethernet cable into a pile of manure
0 out of 10
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2016-02-16
- Comments
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Cheap fees tempted me into getting TalkTalk internet but they never will again. We were charged early termination of contract fees despite the fact that we need not terminate our contract early. It took 5 letters (replied to by 5 different Customer Services Managers) and 2 15 minute phone calls before I gave up on getting my money back. They repeatedly said 'this isn't the kind of service we want you to have with TalkTalk' without actually doing anything to resolve my problems. In fact, they kept responding in ways that showed they had no understanding of the problem at all.
Unless you love writing complaint letters for the fun of it, I would strongly suggest avoiding this company.
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- Location
- Reviewing
- TalkTalk
- Date
- 2022-02-17
- Comments
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I would like to give zero stars if possible. Paying for a service and I didn't even get it. Avoid!
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2017-10-06
- Comments
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So terrible it’s unbelievable. I have never had so much bad customer service ever before. Internet is terrible, neve works and they do nothing about it. Do go with them
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-08-25
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- Location
- Reviewing
- TalkTalk
- Date
- 2019-10-29
- Comments
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Its a big joke! Im not a customer anymore after days of calling and asking why i don't have internet. They don't know anything and after no internet connection for almost a month, they told me to wait for a call for about 3 days! What a joke.
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2021-04-27
- Comments
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Their engineer fitted the modem on the wrong floor I live in a 3 story home, when I asked them to move it up to the middle floor all my neighbours modems are fitted in the middle floor they said they have to charge me a £130.00 even though it was their mistake
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.