7,010 Customer Reviews over 176 pages
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- Location
- UK
- Reviewing
- TalkTalk
- Date
- 2023-04-09
- Comments
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I had never had to phone their customer service on the 4 years I was with them, but I've been trying to cancel my broadband due to moving house. First time phoned 6 weeks ago. After a frustrating conversation, I thought I had cancelled. Until I realised I had been charged again and my account online was still active. I was on the phone for 1 h next time, passed on to "the right department" 5 times. Obviously, each time having to explain and repeat the security answers. Finally, they raised it to a supervisor as they could not click cancel because the key was grey. True or maybe blocked by something done on my first phone call, I don't know. I don't even know if my contract has been terminated. I can't cancel my direct debit as then I'd be at fault. Meanwhile, I'll have to waste another hour in 4 days time to confirm a cancellation I thought was processed a few weeks ago, possibly be charged for something I don't use until my contract runs out in June.
- Location
-
- Location
- N5
- Reviewing
- TalkTalk
- Date
- 2023-04-07
- Comments
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Horrible customer service ended up cancelling the contract even I had to pay the termination fee that much they made people not to have any services from them
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2023-04-04
- Comments
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Do not touch this company with a fifty foot pole. Their customer service is so bad it is set to become legendary. If they were set up by Jeremy Beadle to be tragically awful for a joke I’d say he’s overdone it. The bots are the only sensible voices in the company. Painfully useless group of people.
- Location
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- Location
- london
- Reviewing
- TalkTalk
- Date
- 2023-04-04
- Comments
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Talk talk is the worst company imaginable, avoid them at all costs!!
I cancelled my direct debit with them given my services ended after having to give 30 days notice. my bill doubled because it was outside of the contract. Because talktalk charges in advance, they sent me a bill on the 8th Feb for £42. Given my services at 12.01am ended on the 9th Feb I ignored it(waiting for talktalk to credit back), but because it took them 6 weeks to credit it back. I received a missed payment flag on my credit score. So now my 10+ years of a perfect credit report is ruined. Loans are refusing me credit! Then I contact customer service and either the people can't communicate effectively or they give me a different story each time. I have tried contacting the credit agency, for which they contact talk talk but they won't accept removing it. Don't risk dealing with this company, virgin media is a lot better.
- Location
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- Location
- Brighton
- Reviewing
- TalkTalk
- Date
- 2023-04-04
- Comments
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My monthly charge was increased to %50+ and I decided to change providers Feb 27. 2023.I am way over the contract period. I found a new price of £22+ per month. Next day TT phoned from their Manchester office offering the same price but £100 compensation, upgrade to fastest speed and unlimited phone. I accepted as they control my email.
14th March an engineer from Kelly Comms arrived and I let him in. This involved a 140 mile trip. He left after fixing the connection in the street box and said it would take 20 minutes to come on. After 90 minutes the phone and Internet didn't work. Back to my other address to use another phone and i phoned Manchester to report it not working both on phone and Internet. The operator said my new account had stuck and they would try to fix it. Two weeks later still not working. Called Manchester again and told they had cleared problems and it would now work. South African office called to check my phone number and correct the account details. The account is all correct. Every time I call, despite being on the account they insist on me reading my details and password etc.
Two more weeks and still no phone line or Internet. Also the £100 compensation is not into my account but it's an American token system where I get a virtual £100 on my phone, but this doesn't work either because it won't accept the codes that they email.
I decided to cancel 3rd April and Manchester can't do it so connects me to a man with an Indian accent. He can't cancel without taking all my details including the new account number three times and putting me on hold 3x over half an hour. In the end I told him that I would stop the DD and he then said I would have to contact them again to check the cancellation had gone through. This will take me beyond the 10 days they said I had to cancel without charges. They then sent an email threatening to take me to court if I didn't pay subsequent charges and this would affect my credit worthiness.
After reading other reviews here, I am convinced that the customers are being given the run around in order to make maximum profit. Please report this to Ofcom.
- Location
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- Location
- west suffolk
- Reviewing
- TalkTalk
- Date
- 2023-03-31
- Comments
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Oh dear,nothing to say other than APPALLING. Having received NO notification that my contract had ended two years ago, it transpires that having been charged £51 per month suddenly I am told it could be reduced to £29.50 as I quoted my potential suppliers price. Sorry, too late, not only that the broadband has been so intermittent it has not been worth £2.50 per month!
- Location
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- Location
- Oswestry
- Reviewing
- TalkTalk
- Date
- 2023-03-30
- Comments
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We’ve had poor Wi-Fi from day one, we’re a year into the contract and it’s got no better. Customer services are very poor, often struggle to understand the operative, have repeatedly been taken through long corrective processes on the phone up to 2 hours long only to find no improvement. Asked to raise a complaint but no one called us back. I’ve almost given up and simply waiting for contract to end in 6 months time!!
- Location
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- Location
- Bradford
- Reviewing
- TalkTalk
- Date
- 2023-03-28
- Comments
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Absolutely awful. Was told to be in for an engineer who never arrived. Turned out they'd sent all the wrong equipment. Call handler in India couldn't understand what I was saying and unable to deviate from their script so nothing got resolved. Locked in a contract but not receiving any service at all! When I tried to complain on the chat bot I was told they don't have a complaints team, they have a separate team for every other flipping thing! Totally incompetent company.left me stressed and upset. Would not recommend.
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2023-03-28
- Comments
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Talk talk live up to their name. I have spent a day and a half trying to cancel my broadband. I have spoken on the phone, text message and chat. With hope, tomorrow they are contacting me, so we can talk again about cancellation AGAIN!
I paid my broadband bill yesterday at 8am and they have put a bar on my internet saying that I need to settle my bill. I have given them the banks authorisation code and they say they haven’t received the money. Despite the money leaving my account.
I need my internet for work. My sons need it so study. I have been without broadband for over 24 hours. Wouldn’t recommend talk talk to my worst enemy, never mind a friend.
- Location
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- Location
- Lancs
- Reviewing
- TalkTalk
- Date
- 2023-03-28
- Comments
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Change to faster fibre they said, well what an absolute joke it's been. Price hikes, services changed and cut. Even after everything was set up by an openreach engineer (who happened to have been one since an apprentice with BT), the customer service still insists on going through the same bs questions, wasting my time on the phone to reach the same conclusion I called them with, not once, but every time about the same problems, I don't waste my time with them anymore. Crap internet quality and their only excuse is it must be something in where my installation is located as their end shows I've got excellent speeds, not so when your movies are buffering and web pages take forever to load. Well it all worked ok before moving to talktalk and never had the issues of internet dropping out. The biggest problem is that the customer service aren't engineers, they work through a list of questions and then it's brick wall time. The sooner I escape this contract the better
- Location
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- Location
- Nottingham - UK
- Reviewing
- TalkTalk
- Date
- 2023-03-27
- Location
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- Location
- Portland, Oregon USA
- Reviewing
- TalkTalk
- Date
- 2023-03-26
- Location
-
- Location
- West Sussex
- Reviewing
- TalkTalk
- Date
- 2023-03-25
- Comments
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All the time things are working you’re okay but when You need to contact customer service that’s when the problems start the phone operators speak English very badly. My Wi-Fi box keeps flashing red to green lights indicating there is a fault they say there is a problem on the line 2 weeks later I have not seen or heard an engineer to check it out but they still receive my money Until the 20th of April when I will be leaving.
- Location
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- Location
- bristol
- Reviewing
- TalkTalk
- Date
- 2023-03-24
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-03-24
- Comments
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Never had any problems until I moved homes and wanted to take my broadband with me. Three weeks and 7 hours on the phone to be told my order has been cancelled because the provider can't give me full fibre at my new address (which I didn't ask for btw but the Sales team upsold it to me because of course they would) and now I have to wait another three weeks for another installation. No updates from TalkTalk until I called them. Although the staff can try their best to be useful, no actual solutions are found when an issue outside of their process arises.
- Location
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- Location
- Solihull
- Reviewing
- TalkTalk
- Date
- 2023-03-23
- Comments
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If I could give zero stars I would. The worst customer service ever. I have called a total of 15 times now and used the chat and my problem is still not resolved. I have been promised a price package for my renewal yet they keep charging me more every month and no one will change it. Until I have said look at my notes on my account they try to fob me off and have lied to me trying to charge me more. Each time I have spent a good 40 minutes being passed around and having to explain myself. I can’t believe I’ve tried to renew and don’t bother complaining still no one contacts you!
- Location
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- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2023-03-21
- Comments
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I've been with talktalk for years because they give me superb service for one of the lowest price comparable fibre BB services
- Location
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- Location
- london
- Reviewing
- TalkTalk
- Date
- 2023-03-18
- Comments
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I was coming to the end of talktalk contract and price is going up so I was trying to decide whether to go with cheaper faster BB elsewhere or continue. I decided to avoid hassle and upgrade to faster speed for extra fiver. Anyway, after I had committed I had a note come up saying the price would rise by 3.7% next month. Last straw so phoned to cancel account. IMPOSSIBLE!! The first woman put me on hold (without notice) and I was put through to a different (wrong) dept who put me back through to a different agent who also hung up on me. Just the pitts! Why do these idiots think that they can buy loyalty by behaving in this way? As it is I have cancelled DD and will never, ever, use talktalk again. They are all the same, I will stick with my mifi that will do up to 10 laptops etc and no contract. Luckily we do not have a landline with them or would be stuffed.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-03-17
- Comments
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Worst customer service I have ever experienced. Stay well, well away.
TalkTalk proceeded to cancel my account 20 days too early, leaving me without internet (I work from home). They tried to reactivate my account but then messed up again meaning I have had to spend 3 hours being transferred between customer service staff, who do not read the notes, and explain over and over again the position I'm in.
I will never use TalkTalk again, or recommend to anyone.
- Location
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- Location
- Bromsgrove
- Reviewing
- TalkTalk
- Date
- 2023-03-14
- Location
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- Location
- Sheffield
- Reviewing
- TalkTalk
- Date
- 2023-03-13
- Comments
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I am very disappointed by their customer service. We have jad issues after the strong wind with the cable, probably is broken somewhere or something like that, and we have reported the issues... Now 2 days have passed and still is not fixed,... and when today my husband called them they dared to say that they can not give us any details as the account number (and our full details) are not matching, so they can not fix the issues and make our Internet work or give us details. You would even wonder how on earth has never crossed through their minds to update our phone number to the account?!????????!!!!! But they knew exactly how NOT TO FIX yet the issues!!!! We say thank you to them!!!
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2023-03-13
- Comments
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Customer service is a bad joke. I have spend (once again) more than one hour live chatting with several agents being transferred over and over again with no result. Broadband speed jumping up and down constantly or dropping out completely... NOT happy!
- Location
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- Location
- Dorset
- Reviewing
- TalkTalk
- Date
- 2023-03-11
- Comments
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Really bad customer service and very difficult to get hold of the correct person (no email address, no direct phone number). Took me 2 hours to get hold of the right person, still waiting to see if I've successfully had my account cancelled
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-03-10
- Comments
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Lost internet 4 days back and called over 5 times and talked to different people, chats and calls. They simply don't know how they can help customers. Even their complaints department promised to called back in 24 hour but call from them yet. They use standard prewritten text in chat saying they take things very serious and apologies for the inconvenience but in reality they don't do anything for fix the issue and they don't care. This company doesn't have people with necessary skills to fix the issue or resources to do it. When I say to them if they can't fix the issue, I can find another provider and move the service, they have threaten me with fine. They said that they only allow the customers to leave the service if the service/internet is down over 30 days. In this day of age, who can afford to be without internet 30 days? I regret I didn't see other reviews before I take contract with talktalk, I can see the same issue I experienced, all other people also have. This company has very poor organisational culture of bad practices, only target to make money, not to provide service.
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2023-03-10
- Comments
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Avoid!! Worst customer service I have ever received.
Had no Internet for 5 days + and no closer to resolving the issue despite wasting almost 7 hours chasing up customer services.
Been messed around, given conflicting information, cut off when being passed between departments meaning that I have sat in the same phone queue multiple times to try and speak to someone.
Was told to wait in for an engineer, no engineer turned up, I am not confident that an appointment was ever made. After 7 hours of ringing up/using the chat feature to try to resolve the issue, nothing at all seems to have been done to actually resolve it.
Staff are unhelpful and condescending. They are not given adequate training to actually identify or resolve issues and note taking / communication withing talktalk and between talktalk and openreach appears to be non-existent.
After 5 days of having the same conversation over and over with no resolution, being messed around and told incorrect information, wasting mobile data, being unable to work from home and having to commute to work during a snowstorm, the only compensation offered was £15.75 off my next bill. Awful service. Will never use this company again.
- Location
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- Location
- Wales
- Reviewing
- TalkTalk
- Date
- 2023-03-08
- Comments
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Very poor customer service they make make waiting over 15 min and hang up and I accept the engineer to coming but because the snow the worst broadband connection
- Location
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- Location
- York
- Reviewing
- TalkTalk
- Date
- 2023-03-07
- Comments
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I moved house and informed Talk Talk, the day my broadband went live the internet wasn’t working, this was 9 DAYS ago! I’ve called them over 10 times. Every time being put through technical checks. They promised me an engineer yesterday, then again today. But neither day did the engineer show up. Needless to say that I will be cancelled my account tomorrow, after being a customer for 2 years.
- Location
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- Location
- Warwickshire
- Reviewing
- TalkTalk
- Date
- 2023-03-07
- Comments
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Avoid this company like the plague
The worst scammers and schemers I’ve ever come across. Horrible customer services, very difficult to end the plan, even after the 18 month contract ended a year ago. Been over billing me all this time, blame the consumer, signed me up for all sorts of extras i never authorised or used as I didn’t know about them. The worst company I’ve ever come across, shocking in 2023. I truly hope the ombudsman investigate and reigns them in or closes them down.
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2023-03-06
- Comments
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Awful experience. Trying to upgrade from a G-fast account to a full fibre and they say its not possible as the system doesn’t let them. So they suggest to get a new account under a different name and email to go ahead with the package. I do this and they don’t cancel my old account. So now paying for two accounts. Soon after I call them, they say this is fraud as you can’t be two account holders but that is what they suggested and they admit its wrong. However, I still have to deal with the incompetent customer service to clear my account. Now they are putting the price up from the Full Fibre when they still have a deal out there thats cheaper and faster than mine. So I am loosing out. I can’t cancel as its a new contract and if I did cancel it would cost me £205. So now I am stuck with Talk Talk till the cancellation fee lowers, which I will then switch providers. The amount of calls I have been with them is ridiculous. Very bad customer service. Never using them again and will spread the word too all colleagues and families. Hope their business goes bankrupt. A joke of a company. The worst ever
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2023-03-04
- Comments
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We are being used and exploited this company is as corrupt as the government slapping £3.00 extra a month on people who are already struggling and gives you no offers of help" says it will get there difficulties department to contact you all lies this company probably provides the worst internet supposedly fiber rip off it's not even worth £21.00 a month oh and I'm here over 24 hours now waiting for there no e existing help you out department the words dishonest and criminals sprigs to light leave well alone.i gave one star for customer service and satisfaction because I couldn't go lower than one
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2023-03-04
- Comments
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We are being used and exploited this company is as corrupt as the government slapping £3.00 extra a month on people who are already struggling and gives you no offers of help" says it will get there difficulties department to contact you all lies this company probably provides the worst internet supposedly fiber rip off it's not even worth £21.00 a month oh and I'm here over 24 hours now waiting for there no e existing help you out department the words dishonest and criminals sprigs to light leave well alone.i gave one star for customer service and satisfaction because I couldn't go lower than one
- Location
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- Location
- Norfolk
- Reviewing
- TalkTalk
- Date
- 2023-03-04
- Comments
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Not very helpful customer service
- Location
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- Location
- Peterborough
- Reviewing
- TalkTalk
- Date
- 2023-03-02
- Comments
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I changed to a different provider 12/1/23 was told I didn't need to do anything as they would inform talktalk which they did but talktalk declined the take over so a payment went out of my account February and then in March contacted talktalk very very long winded process kept getting passed around finally thought I was in contact with correct person but all she wanted to offer me was a better deal. In the end had to phone the next day and was told I had not cancelled my contract (came to an end in November 22 so was paying higher rate) so long story short finally got it cancelled but have been told I will have make a payment in April as it is 30 days to cancel. Customer service is VERY VERY poor. I have never had to phone to cancel it has always been done automatically.
- Location
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- Location
- Mill Hill
- Reviewing
- TalkTalk
- Date
- 2023-03-02
- Comments
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This company cheats people by introducing low price but bear in mind, if there are no service, their customers service is so bad, they can not even understand English they want you to spell everything you say. I don'have internet for nearly 7 weeks for the past 4 months and they refuse to give me credit and put the phone down on me 4 times. They put phone down on you! Unbelievable. Their service is zero. I have three accounts and will discount all as soon as the contracts are finish.
- Location
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- Location
- Clement
- Reviewing
- TalkTalk
- Date
- 2023-03-02
- Comments
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I am bringing this complaint to everyone’s attention about the service my elderly parents have received by your Talk Talk
A few weeks ago, my Parents were contacted by one of the Representative’s at Talk Talk advising they would connect them to Fibre FREE OF CHARGE.
After 3 visits to their property, they were connected.
24 hours later the Internet stopped working.
My Sister spent over an hour on the telephone trying to resolve the problem which couldn’t be done or rectified.
So… Talk Talk arranged for an Engineer to visit.
He came and said the problem wasn’t at the property but it had to be turned on at Talk Talks end.
My Mother then Talk Talk but nothing was resolved so, she gave up and went back to what she had before and not pursue the Fibre issue.
Later the following, my Parents were called from Talk Talk asking how the Fibre was and how they found how the installation process.
My Mother advised the person from Talk Talk that due to what’s happened, they were not going to bother anymore and to leave it as is as she doesn’t want anymore hassle as her husband is very unwell with Rheumatoid Arthritis and Emphysema.
A week or 2 later my parents received their monthly statement to which they were astonished they had been charged an additional £50 for the privilege visit of the engineer.
At NO point they were told they would have to pay for a visit. They are both 71 but still understand what they are told.
My Parents are really upset over this charge. Especially for something that doesn’t work and the additional boxes installed and upheaval at their home.
My Mother text on live messenger to complain to 3 people who couldn’t help then they ended to call.
So to round it off…
They were offered Fibre for FREE. They didn’t get it.
They were charged £50 for nothing.
No one seems to be able to help them.
The latest bill is £82.92
I have personally raised this with the CEO and Talk Talk Messenger and still no resolution.
Please asked you that Talk Talk contact me on the number below as my Mother or Father cannot deal with the stress Talk Talk has caused them.
Surprise Surprise, Talk Talk calls them today. They spoke to my Father who as I said is very unwell. He gave authorisation fir them to discuss the matter with me, BUT it goes against their policy to do so.
What a bunch of …..
- Location
-
- Location
- Liverpool
- Reviewing
- TalkTalk
- Date
- 2023-03-02
- Comments
-
Switched to full fibre which lasted for less than a week before it went down. Cancelled service during cooling down period and went to BT. When I spoke to talktalk's technical dept I was told that they wouldn't fix the broadband becayse I had cancelled the account. However they are still billing me. For a service I am not receiving. They are still billing me for equipment I have sent back to them ( I have proof of tracking numbers). They are still billing me from 23rd Feb even though I am now a BT customer from the 21st Feb. I have spent days ln the phone to these peolle. Tonight havibg plans to attend to some importsnt work, I instead spent best part of tge evening speaking to someone in a different country trying to sort it out. An hour later I had a reminder to pay the amount the iperative I had just spoken to claimed to have got rid of.
Steer clear for the sake of your health.
- Location
-
- Location
- Wakefield
- Reviewing
- TalkTalk
- Date
- 2023-02-28
- Comments
-
Horrendous, unable to provide me with a working connection after many hours trying. Why are they using eero? A clearly inadequate router
- Location
-
- Location
- Tamworth
- Reviewing
- TalkTalk
- Date
- 2023-02-28
- Comments
-
Avoid! Avoid! Avoid!
Scamming bunch of clowns, over 30 hours on phone trying to cancel, deal with complaints and ask for them to sease and decist, with them trying to steal money from me.
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-02-27
- Comments
-
Horrible experience. I have been with them for a year in my old flat and after one month with engineers coming and not helping with going online it started to work. After this everything was running ok but i have had to move to a new flat. I called them to pay my final fee for cancellation and cancel the contract. They told me to keep my contract with them in my new flat where i was gonna have my connection from the arriving date i said of course it is a good idea. They told me they sent me a router where, first of all i was not living there. Then when i arrived was no router anywere. After that i contacted them for few hours to reach them and one of the guys told me they don't supply connection to my new building, which means they will cancel it. Everything is by call so you never have any proof. And here i am, 6 months later after too many calls where sometimes they rang out or told me yes, i am gonna cancel for you trying to contact them once again to see if they can please stop sending invoices and making me due money for nothing as my credit score is going on **** for their menthal company. I am seriously trying to take them to court as it is absolutely not fair all the time i have lost and all the bad days i have had due to them. So if anyone ask me to go with them. PLEASE NEVER
- Location
-
- Location
- Isle of wight
- Reviewing
- TalkTalk
- Date
- 2023-02-27
- Comments
-
Very poor customer service. Designed to keep you waiting and frustrated so you cancel your inquiry. Average of 40mins per call.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.