6,349 Customer Reviews over 159 pages
-
- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2014-06-07
- Comments
-
Very Bad customer care service.this is what happens when you don't look after your call center which are running from India.I am trying to get my refund of £114 pound for the line rental which was paid upfront when I placed the order last year.My biggest mistake to choose for TalkTalk over sky.I am still chasing this call centre guys from India-Talk Talk to get my refund.it's been one year since I made payment online by card and my payment gone missing but my Bank advised me that Payment was made.I don't know it's been 1 yr and I am still sending fax for for getting my refund.these call centres are pathetic the service manager was talking to me like he is king from India and doen't care if my £100 pounds gone missing.there is no courtesy by customer service manager to feel the pain I am going through.he was even not telling his name name properly but I got this first name right,he tells me it's Viraj Subb so please be aware of TALK TALK.Stay clear from this company.it's worst.
- Location
-
- Location
- Newcastle
- Reviewing
- TalkTalk
- Date
- 2018-08-19
- Comments
-
These people are not even worth 1 star. I have their fibre broadband. Safe to say after less than 6 months of having a brand new router fitted, its conked up. It has a mind of its own. It drops in and out as it pleases. I work from home and internet is a constant requirement. Despite explaining this to them, they gave me an appointment 5 days away. When I said look this wont work and I need an engineer to come around earlier, I just got given standard answers "I understand but I cant do anything". Well if they understood, they would do something about it? Apparently the demand for engineeers in my area is too high. Well, then they need to hire more engineers??? They refused to reimburse costs of using mobile data as well. They said we will readjust your bill to be less by £5!. A week of mobile data costs 4 times that!! The manager was the same and they did not do anything for me! I will be going back to virgin at the end of this stupid contract!
- Location
-
- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2021-06-03
- Comments
-
Avoid them like plague. Tried to cancel my broadband after having the contract expired over a year ago, and I was moving too. First I was 30 mins into the call - they were not happy that I don't wish to pay an extra month for them. As I don't use the service anymore I do not wish to pay. Other big names do not charge you if you don't use their services anymore and it is reasonable.
Well not for them. After getting put on hold for the fourth time I hung up - time is money. I could charge them for not making cancellation easy and wasting my time. I called again after realising that the first call wasn't enough, my account is still active while I clearly expressed that I want to cancel in the first call.
So I called again and the only way I could cancel was if I agree with their policy otherwise I can not cancel. I tried to ask for the deletion of all my personal data which I have the right to (data protection act 2005) and I got that refused. I think that's illegal and I am already seeking help from my lawyer. That's corporate scam. I find it utterly disgusting that they are just money centered and making everything harder with their hidden fees. They asked me for every equipment (router cables etc...) they have provided or otherwise they also charge me with £50. Now the router contains information about the computers you connect and if I can not even trust Talktalk with a simple out of date contract cancellation how could I trust them with sensitive data from my computer. Not deleting my personal data is illegal it should never be taken into terms.
Their only reason was that that they can't cut of the internet which is a lie - during the pandemic when I couldn't pay they cut it off straight away. Lies lies. Talktalk is simply out there to take your money and put you into a contract you wish you never signed. Not customer friendly at all.
- Location
-
- Location
- Croydon
- Reviewing
- TalkTalk
- Date
- 2015-05-18
- Location
-
- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2019-04-27
- Comments
-
Disgusted and appalled with this company!
Disgraceful customer service. Promised I would be online by 23rd April 2019, Still not connected by the 27th April 2019. Two engineers sent to fix issue with the line without success. Phoned customer service to cancel the contract and was told they will charge 99 pounds cancellation fee. Stay away from TalkTalk. Absolute disgrace of a company.
- Location
-
- Location
- Stockport
- Reviewing
- TalkTalk
- Date
- 2016-10-05
- Comments
-
They don't even warrant the one star. I have had no Broadband for 6 weeks and have been to every team there is made complaints have incident numbers etc nothing has been fixed and Talk Talk are saying I cannot cancel - they seem to forget that NOT providing a Service is actually contravening the Terms and Conditions of the Contract. The whole service is shockingly bad
- Location
-
- Location
- Sm4
- Reviewing
- TalkTalk
- Date
- 2020-01-07
- Comments
-
More than a month I have been trying to solve speed issue still not solved. Don't go with them, my warning
- Location
-
- Location
- Sheffield
- Reviewing
- TalkTalk
- Date
- 2017-10-22
- Comments
-
Same as many others. Appalling customer care. Finally left and gone back to Sky, but had one hell of a battle over some £250 they say I owe for early cancellation of contract. I also have letters from them saying I owe nothing extra as the haven't solved my fast connection problems in 28 days (actually I've had this problem with them for over 5 months!!) Current speed regularily less than 10Mbs and frequently 2/3.
An appalling company that I wouldn't give the time of day for, and advising friends and colleagues likewise.
One star for the four ratings is one too many for all four.
- Location
-
- Location
- West Midlands
- Reviewing
- TalkTalk
- Date
- 2014-08-30
- Location
-
- Location
- Tranent
- Reviewing
- TalkTalk
- Date
- 2018-08-15
- Comments
-
My broadband speed is never faster than 1.8Mb and for a while it was as low as 0.1Mb which was as good as useless. I spent 2 days on the phone with the technicians and in the end I had to insist that they escalate my problem. I never heard back from them and 4 days later my speed suddenly recovered. I'm not sure that changing suppliers would do any good. They would be using the same telephone lines etc.
- Location
-
- Location
- W.Mids
- Reviewing
- TalkTalk
- Date
- 2014-09-02
- Location
-
- Location
- Torbay
- Reviewing
- TalkTalk
- Date
- 2015-02-28
- Comments
-
We decided to switch from Virgin Media to TalkTalk due to slow speed and increasing charges with their broadband. Unfortunately TalkTalk, having promised higher speeds, access to i player etc is actually slower and the you view box does not work? The customer service has been very poor in trying to improve the situation. What next?
- Location
-
- Location
- Cockermouth
- Reviewing
- TalkTalk
- Date
- 2017-11-10
- Comments
-
Just started contract with Talk Talk Faster Fibre yesterday and so far very disappointed.I would rename it TalkTalk Slow as a Snail.
Connection to Google or Facebook etc regularly takes 1.5 minutes then states offline or other message before connecting.
- Location
-
- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2015-09-02
- Location
-
- Location
- Stratford upon avon
- Reviewing
- TalkTalk
- Date
- 2015-07-19
- Comments
-
From the day I switched from Sky to Talk Talk, my connection has been very poor and constantly intermittent. I made numerous calls to rectify the issue and was told if an engineer finds a fault then I will be charged. Today I spoke to an tech who said their was nothing wrong with my equipment and the fault was with Talk Talk because they'd set the signal too high?! So it's taken 12 months to find this out... utter rubbish. Finally my 12 months are up and I've cancelled it. I shall never use this service again - be warned.
- Location
-
- Location
- swinton
- Reviewing
- TalkTalk
- Date
- 2016-02-23
- Comments
-
If you like online gaming, don't get talktalk or you will have a life of LAG
- Location
-
- Location
- Leeds
- Reviewing
- TalkTalk
- Date
- 2016-02-14
- Comments
-
Keep away from TalkTalk. I paid up front for 12 months line rental, only for them to put the price up 2 months later so that I only received 11 months coverage. Moving house halfway through a 12 month contract resulted in them starting me on a new *18* month contract! I'm stuck with them until September and missing out on a BT Broadband deal that I wanted to take. Customer service is polite and patronizing. Instead of giving you the information you ask for, they keep saying things like "I'm here to help" and "thank you for your patience". Each time I've phoned them, I've been dragged along for over 1 hour and in some cases had to end the call without resolution because I have a real job, not a TalkTalk customer service job!
Technically, the broadband works okay. But the customer service is slow, patronizing and impossible to get any useful information from. Combined with their contract scams, I would advise avoiding TalkTalk like the plague.
- Location
-
- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2017-12-22
- Location
-
- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2016-11-22
- Comments
-
Shocking.disgusted disgrace.awfull.took me .45 minutes just to write that.with your slow broadband.one bit of rain and its on Off on Off on Off
- Location
-
- Location
- Devon
- Reviewing
- TalkTalk
- Date
- 2015-07-21
- Comments
-
Don't touch TalkTalk. First they 'slammed' me when I moved house (pinched my line and number without asking or telling me), then when I tried to leave they stung me with a £236 "contract breakage fee". It took me weeks and dozens of phone calls to South Africa to break this impasse. Their people tell you they will sort it out but they don't. Their billing is difficult to understand and impossible to change once it's there online. After 5 weeks my new provider took over my line & broadband and, after considerable stress & worry, I finally got TalkTalk to refund my "contract breakage fee" that should never have been applied. They have never apologised and I will NEVER consider joining them ever again.
- Location
-
- Location
- cardiff
- Reviewing
- TalkTalk
- Date
- 2015-05-16
- Comments
-
this is the most shocking services i have ever had from broadband company i had 2 appotment with the engineers so i booked of work using my holidays and no show or text/email/phone so what a waste of my holidays and there still trying to charge me for my old address when i moved £200 but yet i was told on the phone i was still in the cool down period so no charge. i got a second broadband serice Virgin Media and tbh much better customer service and broadband if i was you before you think of signing a contract with talk talk rethink and have a look at all diffrent reviews from diffrent website and you will see my point why one option is better than the other.
many thanks alan :)
- Location
-
- Location
- Coventry
- Reviewing
- TalkTalk
- Date
- 2018-07-10
- Comments
-
works okay for the first 5-10minutes then keeps freezing.
- Location
-
- Location
- Sheffield
- Reviewing
- TalkTalk
- Date
- 2021-03-03
- Comments
-
After 9 years service, the last 5 months have been horrendous, bad line, slow speed, missed engineer appointments and unable to contact via E Mail, phone or chat, their mottos are Trying to get better and Because value matters are a joke, stay well clear
- Location
-
- Location
- bideford
- Reviewing
- TalkTalk
- Date
- 2018-04-16
- Comments
-
slow wifi,wifi box stops,freezes,have to switch off and turn on again.contract runs out soon ,never using talk talk again.awfull costomer service.
- Location
-
- Location
- LEEDS
- Reviewing
- TalkTalk
- Date
- 2014-12-22
- Comments
-
If you're looking for a cheap mobile deal, do NOT go with talk talk. Their coverage is practically useless. Where I work, I have to walk around the building looking for a spot where I can make calls (I work in Huddersfield). When I visit head office, I have zero coverage all day, no matter where I am. I have to wait until I'm 2 miles on to the motorway before I get any signal. And then it's intermittent.
I'd hate to think what would happen if I needed to make an emergency call! Someone could die by the time I got a signal.
Oh... and their broadband deal! I paid up front for 12 month subscription. And now they increased the price so I only get 11 months for my payment! Anyone know who I should complain to?
- Location
-
- Location
- dorset
- Reviewing
- TalkTalk
- Date
- 2016-03-04
- Comments
-
This company is the biggest load of crap out. I have had endless problems with their email and now they have deleted one of my email accounts without warning and refuse to do anything about it. It is going to the ombudsman this weekend.
DO NOT USE THIS COMPANY !!!!!
- Location
-
- Location
- Leeds
- Reviewing
- TalkTalk
- Date
- 2016-11-22
- Comments
-
I was without service for 7 weeks in september 16. Ever since the problem was `resolved` I have been unable to watch streamed services like netflix for freezing and buffering so instead I use the dongle from amazon firestick, Its perfect and not even a hard connection like talk talks. Despite the stress and so many countless phone calls I got an insulting compensation offered. I am stuck awaiting the contract to expire so I can change as unbelievably they wont release me from it. BE WARNED all hunky dory whilst things are ok but if you get a fault..watch out!you may finish up like us and the so called customer service call centre is shockingly poor.
- Location
-
- Location
- Scarborough
- Reviewing
- TalkTalk
- Date
- 2018-07-17
- Comments
-
Let me tell you a story. Are you sitting comfortably? Then I shall begin.
I moved to North Yorkshire for work in April, leaving my wife and family up in Newcastle (too far to commute and other work commitments. Moved into a flat and decided that broadband was required as mobile data wasn't cutting it. I finally got around to getting what I thought was a reasonable deal (one off installation charges don't float my boat as it is often just a case of switching the line on). So I contacted TalkTalk online and lo and behold, my broadband was all set to go on 13th July (last Friday).
I received one text message on 9th July saying "Good news! There is no need for an engineer appointment and your service will be up and running by the 13th"
I then got another text (same day) saying I would now need an engineer, and that an appointement was made for the afternoon of 13th July. Now, I had already arranged that when I set the account up, but no they sent these two totally conflicting texts. So I called them to verify the situation. I may as well have been talking to a sea-cucumber. Eventually theys said the engineer would be there at the designated time. So I booked the afternoon off (between 12 and 5 pm they quoted) and on the appointed day, I waited for the engineer to arrive.
The equipment came through the post and I plugged it in (correctly, I may add. My degree in digital forensics and network engineering came in handy for something) sure enough, power to unit and Wi-Fi working, no internet as yet as it wasn't due to be switched on until the 13th.
So I sat in and waited. Just to check I contacted TalkTalk and was directed to their "technical help" text service. It was decided that the service was all switched on and good to go (oh! by the way, I received an e-mail to this effect at 0213Hrs on Friday 13th).
5pm came and no engineer and I am still on the text. The "techy" on the other end then "ran some checks", then asked me to identify the master phone socket type. This I did. He then asked me to try another ADSL filter. I attached the spare (I'd already tried this) so I did. No joy. He then asked me to unscrew the faceplate from the socket. Who am I? Mr Scott? "She cannae tek it Cap'n".
So I unscrewed the faceplate. He then asked me to plug into the test socket so I did that. No joy. By this time I had been on the text for 6 HOURS, and in the end the only thing he could recommend was another engineer appointment with Brightspark?
At this point I had lost the will to live and agreed to another appointment, this time between 0700 and 0900 today (17th July).
So with no internet, and the router being as much use as a bull with mammaries I accepted nothing could be done until this morning.
I sat I the flat this morning (having taken another 2 hours off work) and waited for the "Brightspark" engineer to arrive. Guess what? He didn't show up. I contacted TalkTalk tech help and got nowhere apart from being on hold while she checked with the engineers to see where they were. In a blind rage I asked to speak to a manager and she duly obliged. On came the manager who told me that the engineer was stuck on another job. Now, TalkTalk are quite happy to charge 30 quid if you miss an appointment, so I informed him (after another 5 minute hold) that I wanted to cancel my account.
He passed me onto their "loyalty" department who guided me through the process of cancellation. I then asked to speak to a customer services manager as I wanted compensation for the "inconvenience" they have caused me (7 hours pay plus phone calls). After all they missed TWO appointments.
The account has been cancelled and after almost four weeks of waiting, I have ended up with the square root of Sweet Fanny Addams. Back to square one and looking for a reliable company to get me some communications.
TalkTalk? You should be done under the trade descriptions act. NO service whatsoever, only ONE number to contact them on and then you get shoved into a far-eastern sweat shop call centre. Thanks for bugger all. Oh, and by the way, the compensation? The loss of earnings and the phone bill is just the beginning.
I may as well have connected two bean tins together with string. Crap service, crap assistance, crap company. Steer clear of these jokers.
- Location
-
- Location
- Sheffield
- Reviewing
- TalkTalk
- Date
- 2017-04-15
- Comments
-
Just changed from Sky. Slower MBps despite it being sold to me as a superfast connection. Technical advice and customer care appalling. Resolution even worse. non reply of emails. Talking with their call centre staff a nightmare. The contacts I had could barely speak fluent English. When I finally got a response to my question (fifth attempt)'can I speak to a Manager or Supervisor?', told non available all out!!
Can't wait to leave this apalling company.
- Location
-
- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2015-10-05
- Comments
-
Beware read these reviews sadly they mirror my experience ..They do not deliver the contract , take your money then wil not help cancel even within the 14 days !!!
- Location
-
- Location
- Elgin
- Reviewing
- TalkTalk
- Date
- 2018-07-28
- Location
-
- Location
- Cambridgeshire
- Reviewing
- TalkTalk
- Date
- 2017-05-10
- Comments
-
I left Talk Talk because their customer service is just terrible. My home phone stopped working because the line to my house was laying in the road. No help whatsoever. Having explained this nothing was done so I left and went to BT. Just completely hopeless.
- Location
-
- Location
- Crewkerne, Somerset
- Reviewing
- TalkTalk
- Date
- 2017-05-29
- Comments
-
Talk Talk have been the single biggest waste of money in my family's life.
The 'high speed' broadband has rarely, if ever, been fast. It has consistently slowed to dial-up speeds or failed completely. Sometimes the wifi will work other times not, amongst all of this the so-called help desk staff have been absolutely useless, having foreign call centres is fine, even with sometimes impossible to understand accents. However, it doesn't matter where someone is from if they don't have a clue what they're doing. No matter how many times you ask me to turn my router on and off or change my WiFi channel it will not fix an underlying issue. I have now given up dealing with them and have cancelled my contact, no point paying for something that I can't use. Please avoid TalkTalk and stick with more reliable and helpful suppliers.
- Location
-
- Location
- Dodworth
- Reviewing
- TalkTalk
- Date
- 2015-10-25
- Comments
-
Never had the speeds promised,
Rang company but all they do is a line test,
Been off more than on,
Totally unreliable .
But charge too much to end contract
- Location
-
- Location
- morley
- Reviewing
- TalkTalk
- Date
- 2014-11-03
- Comments
-
broadband reliability, if I could of,
market it without a star I would.
it must be the worst broadband in the country if there is any one out there thinking of joining talk talk and still after reading this and still do, thy need to be committed and I am not joking
- Location
-
- Location
- nottinghamshire
- Reviewing
- TalkTalk
- Date
- 2015-06-07
- Comments
-
Avoid at all costs..ripped me off with their charges and totally ignorant when contacting them.
- Location
-
- Location
- Canvey Island
- Reviewing
- TalkTalk
- Date
- 2014-10-31
- Location
-
- Location
- Corby
- Reviewing
- TalkTalk
- Date
- 2017-08-23
- Comments
-
Firstly when I first signed up to talk talk they told me my payments were 21 pound a month, this instantly wasn't th case. My internet was so slow I might as well or not had it, every night I had to re boot it. All of a sudden my internet stopped working and has not been working for 9 days. I've repeatedly asked for an engineer and still no one has helped. Even worse the call centre doesn't have one singl English person that understands you. Clearly after 9 days I've told them I will not be paying for a service I'm not receiving which their reply is 'you are in a contract' I have now been told if I want to cancel I'll have to pay 307 pound
- Location
-
- Location
- Kent
- Reviewing
- TalkTalk
- Date
- 2010-07-14
- Comments
-
Woeful customer services, call centre in India employing people with very poor English. 0871 number so you pay 10p a minute to wait & wait & wait.....
Dreadfull service, how do companies like this ever get to be big.
- Location
-
- Location
- Warwick
- Reviewing
- TalkTalk
- Date
- 2016-02-22
- Comments
-
Possibly the worst ever experience I have had in attempting to deal with a Broadband/Telephone/TV provider! I wanted to move from Virgin and TalkTalk seemed to offer an acceptable alternative. I duly signed up on their website. Due to a sudden death in my family I needed to postpone the proposed installation date. This is when I entered the ludicrous world of the farcically named TalkTalk, since it is nigh on impossible to talk to anyone in TalkTalk! I went online to search for contact details for Customer Service, the several online options did not list changing an installation date. I called the 'phone number and was requested by a pre-recorded message to enter my TalkTalk 'phone number into the keypad, but obviously I did not have a TT 'phone service yet. I searched and found 4 other TT numbers and had the same response. I gave up and decided to type the chat box on the TT website. What followed could hardly be believed. I had a 'conversation' during which I was asked for email address, date of birth and a number of other nonsensical details until He/She said that they did not recognise my email address even when I advised that I had confirmed my order which included my email address. I was on the verge of losing my sanity so I said that this is a waste of time, give me a 'phone number so I can speak directly to a Customer Service Person. HE GAVE ME THE SAME NUMBER I HAD STARTED WITH ON THIS MADNESS! I shut down, went for a coffee, and remembered, there was a telephone number on the TT website for their Sales Contact....immediately answered! I asked to be put through to their Customer Services, he questioned why and after my explanation eventually connected me. The person who answered was obviously reading from a script, he/she could barely speak English, and any question I posed was obviously off script. I got nowhere. From start to finish this had taken nearly 4 hours1 TalkTalk do not deserve to exist. I would recommend that if any reader wants to lose their sanity try to deal with TalkTalk!
p.s. I never did manage to change the installation date and when or if any TalkTalk people arrive they will be sent on their way.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.