7,010 Customer Reviews over 176 pages
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- Location
- Reviewing
- TalkTalk
- Date
- 2020-06-12
- Location
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- Location
- Hornchurch
- Reviewing
- TalkTalk
- Date
- 2022-10-28
- Location
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- Location
- Wokingham
- Reviewing
- TalkTalk
- Date
- 2017-02-17
- Comments
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The worst company I have ever used. Been paying over £40 a month for fiber and it wasn't even close to fiber's speed. Ended up with 30 day cancellation notice and got disconnected after 2 day. KEEP AWAY FROM THEM AS ONCE THEY GOT YOU ON CONTRACT THEY WON'T CARE AS LONG AS YOU PAY.
- Location
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- Location
- Orkney
- Reviewing
- TalkTalk
- Date
- 2015-10-28
- Comments
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My husband opted to go with TalkTalk due to the price others are charging, I am the only person using the broadband all week but I spend most of the time not going on the internet now as I spend most of the time cut off. Plus what I've seen of the youview they supply it is a glorified freeview box. I'd rather spend my time reading a book instead.
- Location
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- Location
- High Wycombe
- Reviewing
- TalkTalk
- Date
- 2015-10-19
- Comments
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Please stay away from Talk Talk.
They did offer me good deal for next 6 months and after2 months my "deal"expires.Costumer very bad!!!
I'm in contract till 2017 so will cost me lots of money to leave.Very unhappy and disappointed!!
- Location
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- Location
- worthing
- Reviewing
- TalkTalk
- Date
- 2018-12-27
- Location
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- Location
- Bridgend
- Reviewing
- TalkTalk
- Date
- 2010-04-22
- Comments
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Constant disconnections and unstable speeds. Avoid.
- Location
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- Location
- Oxford street
- Reviewing
- TalkTalk
- Date
- 2022-12-22
- Comments
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I am having the most stressful time with the broadband provider. Absolutely rubbish. I don’t recommend or wish this stress on anyone. I never had such a experience with any company in my entire life. I had to write this review to feel just slightly better and less stress.
- Location
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- Location
- Dundee
- Reviewing
- TalkTalk
- Date
- 2016-03-04
- Comments
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The worst broadband company in the world. I have used many company in Japan, Malaysia etc, but TalkTalk is the worst company ever I used. Don't trust this company. Lie upon lie,
- Location
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- Location
- Newcastle Upon Tyne
- Reviewing
- TalkTalk
- Date
- 2016-05-02
- Comments
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Absolutely rubbish internet connection, I can't cope this at all.Whenever I go to a webpage on my computer (I'm on my phone right now though with a sim) my connection randomly goes up and down for about 1 hour, and then it tends to stay at that speed, I'm suffering alot from this.
I DO NOT RECOMMEND THIS BROADBAND AT ALL. DO NOT WASTE YOUR MONEY ON THIS.
Sky and BT were better then this, I shoudn't have switched to this stupid idiotic broadband with imbeciles in their customer service.
- Location
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- Location
- Leicester
- Reviewing
- TalkTalk
- Date
- 2017-09-09
- Comments
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Dreadful service would not recommend
Rather pay £5 extra and actually get broadband
Or not have broadband at all that's how bad it is
And when you call them to cancel they hang up the call
- Location
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- Location
- Eccles
- Reviewing
- TalkTalk
- Date
- 2016-03-05
- Comments
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Rubbish had problems with talk talk since day 1 i am paying for line rental that I don't even use an the broadband is disconnected .
Great!!
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2018-01-19
- Comments
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Talktalk’s inadequate, unprofessional ability to manage and maintain clients’ details securely. Specifically those belonging to myself. They have breached the codes and practice of the Data Protection Act and have allowed, through your own published acceptance that this occurred in October 2015. Let me remind you of the data they have given to online scammers.
1. My Date of birth
2. My Talktalk phone number
3. My Talktalk account number
4. My Talktalk direct debit bank details
5. My full name
6. My home address
7. Details of past contacts regarding my broardband
All of which breach my right, as protected, by the Data Protection Act.
Still waiting for the Support CEO to reply to my letter so that I can report the to OFCOM
Please ditch the provider and save yourself time, effort, money and your own data security.
- Location
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- Location
- Warrenpoint
- Reviewing
- TalkTalk
- Date
- 2022-02-08
- Location
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- Location
- Cardiff
- Reviewing
- TalkTalk
- Date
- 2018-11-06
- Comments
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AWFUL, do not go with Talk Talk! I can not believe how bad they are, they didn't turn on our account and insisted there was a fault even though 3 engineers came to the house and each said there was none. They forced us to wait 28 days to let them fix the fault and when they still did not fix it it was a battle to leave without a cancellation fee. Currently battling to have fees returned to me for services that we were not provided with. Continuously bounced from department to department, technical support are abysmal, I was online to them for 4 hours on one occasion alone, apx 12 hours in total - not including time spent talking to Customer Service and the Retention team. Do yourself a favour and pay the extra £3/month for a proper company
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2018-10-12
- Comments
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THE worst broadband company. The speed is pathetically slow, painfully slow. Can barely watch a video and can’t send any files. It even takes a few minutes to send online messages. I tried to call them to cancel but their security questions are so pathetic. I can’t access my own account. I provided them with the address which they CURRENTLY provide broadband and landline to and they say they cannot find it on there system.
- Location
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- Location
- Kent
- Reviewing
- TalkTalk
- Date
- 2017-09-12
- Comments
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Talk talk is truly an awful company to go with. Have had no internet for over a month now and still have no resolution. Called customer service to cancel my services and woman just assured me the problem was being dealt with and I should just be patient and would not cancel for me. Getting fed up of being robbed off when I'm paying over £50 a month for nothing!
- Location
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- Location
- BRISTOL
- Reviewing
- TalkTalk
- Date
- 2022-11-03
- Comments
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Stay well clear, always had internet quality issues and rang Talk Talk to cancel my contract in July 2022. Was told at the time that this was now in hand as BT would take over, I had nothing more to do. We are now in November and I have recieved bills from Talk Talk and a debt collectors letter. Four hours later after thinking it was a mistake on their behalf
and Talk Talk staff arguing with me after confirming I did cancel in July. I was told because I did not give specific information about the terminology of how BT were taking over, I was liable and the termination of contract in July was not accepted. Hours later I realised that what I was expected to do was engineer the change myself and report in technical terms how I did this, thats actually what Talk Talk implied. They said it was in the terms and conditions, therefore they now said it was my fault. I eventually paid the bill as BT said they would reimburse me due to confusion about what Talk Talk expected from a customer. I could now cancel the contract, having paid and was referred to another department. But wait....another clause, despite re-confirming that I had cancelled the contract in July which was not accepted, I now have a 30 day cooling off period until it would be cancelled meaning December is when I will be free of that horrific company. Even BT remarked on this being unacceptable and crafty.
Talk Talk initially blamed BT and then said it was my fault after I repeated what BT had suggested. Talk Talk were referring to a specific cable used that I did not report therefore tough luck, I should have known and explained the cross over process which the BT engineer carried out. Honestly from day one, its been hell with Talk Talk from poor service to awful customer service and long phone waiting times.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2019-06-11
- Comments
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Absolute rubbish. Constant internet drop out every day but never made a problem for them about it even though it annoyed me and I didnt see any point paying it. Lost internet connection a week ago and still dont have anything (I only use internet no broadband) talk talk were unable to fix it so now i have to pay for a month that i didnt even use! Was just told that I have to move in 10 days so went to cancel my internet and they tried to make me for 2 months plus early cancellation fee. Had a massive go about everything. I'm not paying 2 months when I'm not able to use it. Ended up getting it knocked down to only one month but still not good enough these people just want your money! I only agreed to pay one month bcoz I was so sick of arguing with them and they dont even listen to you. It took me 3 hours to cancel my damn internet. First 30 minutes I was calling their cancellation team and they didnt speak (as if they were hoping this would stop me from canceling) I will never ever use talk talk again and I will advise everyone I know to never ever use talk talk. Honestly just pay the extra for something else. Dont ever go to talk talk. I wish they were shut down. Their service and their staff are just absolutely s***
- Location
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- Location
- McHale
- Reviewing
- TalkTalk
- Date
- 2022-04-26
- Comments
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I’m in absolute shock at how poorly their services are, getting TalkTalk has been the biggest billing mistake of my life, they are obscenely inefficient & incapable. The helpline is abysmal as well, nobody can even speak English.
- Location
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- Location
- CHELTENHAM
- Reviewing
- TalkTalk
- Date
- 2015-08-31
- Comments
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the router would cut out every few hours and not reconnect. you have to be there to reset it making it useless for hive home thermostat. Then the router stopped completely. customer service pass you from one person to the next each time you have to give details and explain all over again. i spent an hour with 4 different people then they hung up. so bad i emailed a new company and they switched for me to save the hassle
- Location
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- Location
- Croydon
- Reviewing
- TalkTalk
- Date
- 2020-07-07
- Comments
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Terrible service from day one. Very polite but awful customer service. Have to ring multiple times to register problem. It's been 9 days and broadband still not working....was told by customer service they can take up to 28 days to fix!
I finished contract early because of how rubbish it is.i was willing to pay early disconnected for this. I'm now with Virgin and very happy! Never sign up to talk talk....it really isnt worth it.
- Location
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- Location
- Wolverhampton
- Reviewing
- TalkTalk
- Date
- 2019-01-22
- Comments
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Terrible internet provider & will never use Talk Talk again.
Decided to give them a go due to a cheaper tv package which included sports compared to other providers. Won’t again though!
At start of contract it wasn’t too bad but as time progressed the internet was so intermittent and more off than on. Took me a life time to get in touch with customer services who said they won’t replace the router as it’s the latest one.
If you do decide to switch to Talk Talk, you’ll pay for a service that you don’t actually get! AVOID AVOID AVOID!!!
- Location
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- Location
- BIRMINGHAM
- Reviewing
- TalkTalk
- Date
- 2019-03-21
- Comments
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OK i called them at 7.30pm they close at 8pm. so each time i called it connected you can hear the mugs in the back. then they put me on mute. lazy tossers can be bothered to take a call. well im definitely leaving them. im not bothered about speeds but this took the piss
- Location
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- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2014-06-07
- Comments
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Very Bad customer care service.this is what happens when you don't look after your call center which are running from India.I am trying to get my refund of £114 pound for the line rental which was paid upfront when I placed the order last year.My biggest mistake to choose for TalkTalk over sky.I am still chasing this call centre guys from India-Talk Talk to get my refund.it's been one year since I made payment online by card and my payment gone missing but my Bank advised me that Payment was made.I don't know it's been 1 yr and I am still sending fax for for getting my refund.these call centres are pathetic the service manager was talking to me like he is king from India and doen't care if my £100 pounds gone missing.there is no courtesy by customer service manager to feel the pain I am going through.he was even not telling his name name properly but I got this first name right,he tells me it's Viraj Subb so please be aware of TALK TALK.Stay clear from this company.it's worst.
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2022-11-16
- Comments
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I wish I could give zero marks. One day someone came to my house and said that I checked that my home internet is over and he gave me a good offer, he boldly convinced me to accept his offer and sign a contract with them. And he said: It is free. Up to three months and I can cancel without any cost in these three months. A few days ago I found out that my contract with Vodafone is going to end in another year and when I called Talk Talk customer service they refused. They asked me £162 to cancel it and despite my witness being there on the day and me telling them, they were disrespectful and refused to cancel it for free.
- Location
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- Location
- Newcastle
- Reviewing
- TalkTalk
- Date
- 2018-08-19
- Comments
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These people are not even worth 1 star. I have their fibre broadband. Safe to say after less than 6 months of having a brand new router fitted, its conked up. It has a mind of its own. It drops in and out as it pleases. I work from home and internet is a constant requirement. Despite explaining this to them, they gave me an appointment 5 days away. When I said look this wont work and I need an engineer to come around earlier, I just got given standard answers "I understand but I cant do anything". Well if they understood, they would do something about it? Apparently the demand for engineeers in my area is too high. Well, then they need to hire more engineers??? They refused to reimburse costs of using mobile data as well. They said we will readjust your bill to be less by £5!. A week of mobile data costs 4 times that!! The manager was the same and they did not do anything for me! I will be going back to virgin at the end of this stupid contract!
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2021-06-03
- Comments
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Avoid them like plague. Tried to cancel my broadband after having the contract expired over a year ago, and I was moving too. First I was 30 mins into the call - they were not happy that I don't wish to pay an extra month for them. As I don't use the service anymore I do not wish to pay. Other big names do not charge you if you don't use their services anymore and it is reasonable.
Well not for them. After getting put on hold for the fourth time I hung up - time is money. I could charge them for not making cancellation easy and wasting my time. I called again after realising that the first call wasn't enough, my account is still active while I clearly expressed that I want to cancel in the first call.
So I called again and the only way I could cancel was if I agree with their policy otherwise I can not cancel. I tried to ask for the deletion of all my personal data which I have the right to (data protection act 2005) and I got that refused. I think that's illegal and I am already seeking help from my lawyer. That's corporate scam. I find it utterly disgusting that they are just money centered and making everything harder with their hidden fees. They asked me for every equipment (router cables etc...) they have provided or otherwise they also charge me with £50. Now the router contains information about the computers you connect and if I can not even trust Talktalk with a simple out of date contract cancellation how could I trust them with sensitive data from my computer. Not deleting my personal data is illegal it should never be taken into terms.
Their only reason was that that they can't cut of the internet which is a lie - during the pandemic when I couldn't pay they cut it off straight away. Lies lies. Talktalk is simply out there to take your money and put you into a contract you wish you never signed. Not customer friendly at all.
- Location
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- Location
- Croydon
- Reviewing
- TalkTalk
- Date
- 2015-05-18
- Location
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- Location
- Durham
- Reviewing
- TalkTalk
- Date
- 2023-02-22
- Location
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- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2019-04-27
- Comments
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Disgusted and appalled with this company!
Disgraceful customer service. Promised I would be online by 23rd April 2019, Still not connected by the 27th April 2019. Two engineers sent to fix issue with the line without success. Phoned customer service to cancel the contract and was told they will charge 99 pounds cancellation fee. Stay away from TalkTalk. Absolute disgrace of a company.
- Location
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- Location
- Stockport
- Reviewing
- TalkTalk
- Date
- 2016-10-05
- Comments
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They don't even warrant the one star. I have had no Broadband for 6 weeks and have been to every team there is made complaints have incident numbers etc nothing has been fixed and Talk Talk are saying I cannot cancel - they seem to forget that NOT providing a Service is actually contravening the Terms and Conditions of the Contract. The whole service is shockingly bad
- Location
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- Location
- Sm4
- Reviewing
- TalkTalk
- Date
- 2020-01-07
- Comments
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More than a month I have been trying to solve speed issue still not solved. Don't go with them, my warning
- Location
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- Location
- Sheffield
- Reviewing
- TalkTalk
- Date
- 2017-10-22
- Comments
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Same as many others. Appalling customer care. Finally left and gone back to Sky, but had one hell of a battle over some £250 they say I owe for early cancellation of contract. I also have letters from them saying I owe nothing extra as the haven't solved my fast connection problems in 28 days (actually I've had this problem with them for over 5 months!!) Current speed regularily less than 10Mbs and frequently 2/3.
An appalling company that I wouldn't give the time of day for, and advising friends and colleagues likewise.
One star for the four ratings is one too many for all four.
- Location
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- Location
- West Midlands
- Reviewing
- TalkTalk
- Date
- 2014-08-30
- Location
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- Location
- Tranent
- Reviewing
- TalkTalk
- Date
- 2018-08-15
- Comments
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My broadband speed is never faster than 1.8Mb and for a while it was as low as 0.1Mb which was as good as useless. I spent 2 days on the phone with the technicians and in the end I had to insist that they escalate my problem. I never heard back from them and 4 days later my speed suddenly recovered. I'm not sure that changing suppliers would do any good. They would be using the same telephone lines etc.
- Location
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- Location
- W.Mids
- Reviewing
- TalkTalk
- Date
- 2014-09-02
- Location
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- Location
- Torbay
- Reviewing
- TalkTalk
- Date
- 2015-02-28
- Comments
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We decided to switch from Virgin Media to TalkTalk due to slow speed and increasing charges with their broadband. Unfortunately TalkTalk, having promised higher speeds, access to i player etc is actually slower and the you view box does not work? The customer service has been very poor in trying to improve the situation. What next?
- Location
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- Location
- Cockermouth
- Reviewing
- TalkTalk
- Date
- 2017-11-10
- Comments
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Just started contract with Talk Talk Faster Fibre yesterday and so far very disappointed.I would rename it TalkTalk Slow as a Snail.
Connection to Google or Facebook etc regularly takes 1.5 minutes then states offline or other message before connecting.
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2015-09-02
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.