TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2774 customer ratings since 2021-01-26 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,349 Customer Reviews over 635 pages

  • Reviewer
    Location
    Sunderland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    poor reliability will drop out for no reason. Voucher not received then told can not have replacement as time has went by
    stay away will move when contract up
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Just renewed my contract as busy and no time to shop around wish I had looked around, been with talk talk for a few years so decided to continue contract, got bill charged for TV box which I've never had and also 13 pound charge for keeping same contract when I enquired was told you changed contract I said no I carried old one on also said do you not watch TV, I said yes on my sky box. Customer service diabolical usual I must speak to my invisible manager, told them to cancel it all, cannot you only get 2 weeks then will charge you 230 pound cancellation fee, for a long term customer I find this atrocious and advise anybody looking at talk talk look the other way as I could not recommend this company ever again
  • Reviewer
    Location
    Knebworth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Slow, too often not online, terrible customer service, unreliable and expensive
  • Reviewer
    Location
    Leeds
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Very poor service and reliability could not provide the service but still charged me with a cancellation fee took me 3 hours to get through to retentions department I was fuming spoke to maybe 10 different people cut off 3 times really unprofessional company stay away go to sky worth the little extra for the customer service that they provide I'm really upset that they charged me for wanting to leave early because it was not working in my daughters bedroom really stay away people I would not like you To go through what I did
  • Reviewer
    Location
    haywards heath
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolutely awful, the internet constantly drops out, and when it doesn't drop out its disgustingly slow. clearly false advertising saying they have great speeds etc etc. My family have been with talk talk for a while now and likely going to go for Virgin Media once the new Fibre Optic stuff is activated in our area. Talk Talk feels like a cash grab and their customer server is trash.
  • Reviewer
    Location
    London W11
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    What a shambles. Despite paying for their top service which, when it works, delivers 150MB download, it consistently breaks down, usually during a time when I most need it. And when I do manage to get through, they always sound so surprised. I will definitely be moving elsewhere as soon as our contract ends. My only worry is ...are they ALL as bad as eachother?
  • Reviewer
    Location
    Isle of Wight
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The general consensus is supported.
    The comments made by Reviewer "Spiros" share my opinions.
    Customer Service is pathetic, overseas reps. quite unintelligible and ill informed.
    Intermittent Router a regular feature. Charges for unsolicited "engineer" attendance follow complaints.
  • Reviewer
    Location
    Basingstoke
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      5 stars
    Comments
    I left a review on here last week and continued to call and get awful customer service being out on hold for over an hour! But today I finally got hold of a lovely lady who sorted the problem quickly and was so helpful thank you Maya thought you deserved a good comment as you seem to be a rare person on this team
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Worst company, do not use. All operators are foreign and do not understand requests, did not cancel my account, accepted the fault. Then to me it was resved, only to pads to debt collectors. Despite my sharing transcripts of conversation where error was accepted. Claimed I disconnected in contract when transcripts accept I was not! Ended in a judgement against me, despite sharing all the inof. Plus- APPALLING Internet connection! The worst in UK.
  • Reviewer
    Location
    West Midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Trying to get issues resolved with customer services is a nightmare - they bounce you from department to department where you have to listen to same scripted speech in some vain attempt to beat you into submission to stop you from contacting and making a compliant - AVOID AVOID AVOID

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.