TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 1855 customer ratings since 2021-08-07 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,585 Customer Reviews over 659 pages

  • Reviewer
    Location
    Wolverhampton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very dissatisfied with talktalk.
    Everything is wrong with this company.
    From broadband connection, speed, customer service.
    Nothing is up to standard.
    Worst thing is that you are not allowed to upgrade mid contract to a faster broadband speed. The offers for New customer are not available to existing customers.
    Once you get a contract, you are stuck in that contract.
    When the internet keeps slowing, you call customer service agent, you are connected to someone sitting in India, where it becomes impossible you get yourself understand. They go back and forth to ask every single question to their manager, and you end up losing 30/40 minutes on the phone, without getting anywhere.internet speed is very inconsistent.
    So overall everything is just a mess..... very poor.
  • Reviewer
    Location
    Surrey
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT USE TALKTALK!
    Terrible customer services, false advertising and they lie!
    They refuse to send the reward voucher for joining, tell you a manager will call in 48 hours 4 days later I’m still waiting. Call again yesterday and they said the manager will call tonight, no call. Call back today and they tell me the manager will call on Monday and now they say I’m not entitled to the voucher but the agent I spoke to in March had escalated the issue.
    Bunch of moronic thieves.
    Will Leave as soon as the contract is up.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute garbage.
    I've been with them for 2 months. I have been on the phone to talktalk for over 15 hours.
    They gave me a "deal" for £26 pound a month. They put the wrong address.
    I called them and informed them of this. They had to delete that whole account and start anew. They couldn't use the same email so I had to create another. Gave me the same "deal for £26.
    Got the email, charging me £28 per month. Called them and informed them of this. Was told "The operations manager will look into this and we promise your bill will be £26". First bill came after 2 weeks of me going live and it was £42. £28 regular and £14 pro-rata charge.
    I've phoned and informed them of this. They refunded the £14 and as "good-will" they upgraded me to a faster Internet for £26. Spent another hour providing details again.
    Next bill is £28.
    I've called to inform them of this. They then give me a £20 credit to last until end of contract. 18x£2 is apparently £20. They then added another £16 when I bought this up. Also turns out that the hour I spent on the phone giving my details to "upgrade" to a faster Internet wasn't actually done.
    I am now awaiting the complaints team to cancel the whole contract unless they want to pay me an hourly wage for doing all their work for them.
    How can so many different teams be so incompetent?
    Absolute garbage.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    There is no option to give zero stars.

    Absolutely joke of an organisation, atrocious “internet” if you can even call it that.

    Every time you phone up and wait for hours you have employees who put the phone down on you.

    Absolute joke, these people are beyond incompetent, as an internet service and as people in general.

    As if you pay money to get internet that doesn’t work and then contact them to put the phone down on you every time after you wait for hours.

    STAY FAR AWAY.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Changing charges mid contract. Misinformation from customer services.
  • Reviewer
    Location
    Accrington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very very rude company and employees. I have tried to cancel contract but they keep passing from department to another.

    DO NOT USE TALK TALK very POOR customer service.

    VERY POORLY trained people.
  • Reviewer
    Location
    Henley on Thames
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Just joining other reviews quoting shockingly bad service. It really is as bad as most reviews say.

    All talktalk processes are designed to make it difficult to get anything done. I was lied to during the sales, every form of contact takes a very long time, broadband reliability is low. I made a complaint and never got contacted, instead receiving emails saying “we tried contacting you”.
  • Reviewer
    Location
    Henley on Thames
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Just joining other reviews quoting shockingly bad service. It really is as bad as most reviews say.

    All talktalk processes are designed to make it difficult to get anything done. I was lied to during the sales, every form of contact takes a very long time, broadband reliability is low. I made a complaint and never got contacted, instead receiving emails saying “we tried contacting you”.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID at all costs.
    Upgrading within talktalk package from old copper line to new full fibre line. despite being live for multiple days they claim that my new package is not active and not only did they not bill me at the old rate, but came up with a random new higher rate. Would not address this issue unless I specifically plug in a specific router provided by them to 'prove' the line is active. Told them their router has connectivity issues which is why I am not using it. When challenged what relevance which router I am using is to my billing, they just say it is the only way they will address my billing issue. The new package uses a completely different modem and outside cable than the old one. Confirmed my old line was not working anymore and new one is working, provided photos of the new modem with lights showing working, even using the internet provided by the new line to leave this review and check on account details, yet talktalk still claim my new package is not active so they cannot deal with my account inconsistencies.
  • Reviewer
    Location
    Scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible connection and always down!!!!! Ridiculous and they don’t fix it quick either!! Don’t recommend at all!!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.