TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2774 customer ratings since 2021-01-26 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,349 Customer Reviews over 159 pages

  • Reviewer
    Location
    Huddersfield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    After receiving my monthly bill which is £25.50 a month as only having broadband with them. Spent 50 mins today on the phone trying to get the extra £4 removed. That they was charging for TV. A lot of typing and waiting on the phone. For her to say sorry we will credit you next month I have better things to do on a Sunday afternoon. When it's not even my mistake
  • Reviewer
    Location
    Hampshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Been on a standard broadband contract for last 18 months and receiving an average 9mb speed with occasional dips to 6mb in early evening. Overall been a good service. Offered free 76mb fibre for 12 months as now need more speed for streaming and son on Xbox. Am aware the router isn't very good so will buy my own. Shopped around but all provide from the same BT fibre and none have good customer service reviews. Will have to see how it goes.
  • Reviewer
    Location
    Dorset
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    We have been with TalkTalk, previously Tiscali. In all those years we have only had a couple of issues. Both times the engineer turned up as planned and fixed the problem. Each time we have call customer service, either for the problems mentioned or an enquiry about our bill, they have answered the phone efficiently. Cannot understand why so many people have experienced bad customer service? We were leaving at one point as one if the other companies, at that time was offering it cheaper, but before it was even installed we had issues with getting hold of them and they were up North! Therefore we remained with TalkTalk. Everyone seems at one time or another to have issues with their provider, especially their speeds. Incidentally when the broadband has died a couple of times, it has been BT equipment that had gone down for one reason or another. Customer service is really important to us.
  • Reviewer
    Location
    RCT
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    The service in general is good a bit of buffering after 2hrs online but ok, when u find a better deal they're **** even though they want you to stay they will pass you from 1 to another & still not help you then when you change provider they'll email you saying sorry yr leaving can we help you 2 stay
  • Reviewer
    Location
    Wiltshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    They don't reply to texts, emails or letters. You wait 40 minutes on hold before speaking to an Indian who can't understand what you want. The worst company in the world!!!!!
  • Reviewer
    Location
    Barnsley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    This is probably going to be the only positive review on here, all I've read are negative reviews and even my review isn't 100% positive!
    I am a brand new customer and have had problems with my bill from the get go. I joined through uSwitch and it's a pretty decent deal and had no set up fees etc. so I thought excellent, I will go with this deal.
    At first, before my internet had even gone live, it said my estimated bill would be over £100! This was including my broadband package and an £85 new line set up fee! (I didn't even have a new line installed.) I was sure that there were to be no set up fee costs due to the deal that I chose via uSwitch. So, I spoke to an agent on the live chat who reassured me that when my bill was generated there would automatically be a credit of £85 and I would not have to pay the £85. So I thought excellent and was grateful that it was all cleared up.
    Fast forward to yesterday, the day after my services went live and my bill was generated and it was... over £100. No £85 welcome credit added like I was advised. Anyway, I called and the £85 was wavered instantly as I have evidence of the deal I signed up for and the webchat transcript. A terrible ordeal for a brand new customer though, I was definitely considering leaving but I am thankful that the situation was resolved instantly the second time round.

    In terms of speed, I've only been connected for 2 days but so far so good. The switch over was very quick. My previous internet disconnected at around 10am and by the time I had set up my new Talk Talk router I was connected to the internet. I haven't been disconnected and the speed is as quick as stated on the contract.

    So yeah, so far I am relatively happy. Hopefully nothing else goes wrong regarding my bill and that the internet speed remains!
  • Reviewer
    Location
    Carlisle
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    We have just moved house and wanted to cut loose sky can't get fibre in our new street talk talk were lowest price by far for standard or as they call it faster broadband.
    Our package with line rental and unlimited UK landline and mobile calls is £26 a month.
    Ordered 10 days ago before we moved did it all online got a order confirmation in minutes next day I had a go live date and our new landline number 3 days ago our router arrived.
    Got an e mail at 3 am yesterday saying the line was live ,I work nights so got home opened the router box followed the clear simple instructions took 3 or 4 minutes.

    Switched it all on tested phone line all ok took 2 or 3 minutes of flashing lights and the broadband was on as well.

    Our speed is up to 10 mb guaranteed minimum 4 mb I did 5 speed tests during the day and average us just over 7 mb that's what we got from sky we don't stream or game etc so it's fine for us.
    Feel sorry for the folk with the horror stories but touch wood so far it's fine for us.
  • Reviewer
    Location
    Durham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    I have been with TalkTalk since the time they purchased Tiscali. I haven't realy had any bother at all over the years. The price has come down to £22 a month. I was paying about £36 when broadband came out. Yesterday I had an online chat with a TalkTalk rep. about email settings. That was sorted, but then the rep. said I had a problem with my broadband line and it would cost £65 for an engineer to check & a fine if I missed the appointment. I politely told him to go & do one as my connection was obviously ok. So people, don't fall for this scam as it is just a blatant way of making extra money for their buddies at Openreach.
  • Reviewer
    Location
    Nantwich
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Not bad but drops out occasionally and often stutters
  • Reviewer
    Location
    Brum
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    All my problems started ouch when i went wireless , wireless ouch wifi what wifi .... even had booster fitted .... after numerous phone calls to talk talk .. ( customer service ) really don't think talk talk got one .....guys thought my tongue worn out lmao ....even sent email twice to forward my issues to talk talk ( yes you all guessed right no reply .....) After having my monthly payments raised ...at last wow got fibre for me it great : brill ... given my tongue rest .... would I re new my contract when it up .... dout it ...,happy for while as back in action by all x
  • Reviewer
    Location
    cuddesdon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    I have been with Talktalk for 6 years and have always had good service and lots of loyalty rewards for contract re-newal.
    First Talktalk has to use the existing old BT cable network which is many years old as open reach are slow to upgrade many areas and having been owned bt BT it was not in their interest to help the competition.
    If your broadband is slow or cutting out? its likely to be the infrastructure not the ISP.
    I live in a remote village so it does drop ot or run slow occasionally but we now have fibre and thing are much better here.
    As for customer services I have never had a problem in 6yrs the only thing is the overseas accents from the call centres.
    I f you got a crap infrastructure (old phone lines) your internet is gonna be crap whoever your provider is.
    My opinion, Talktalk are fine and after a couple of re news of contracts become very good.

    As for service if your rude to them? they will be rude back
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    TalkTalk is absolutely fine as long as you avoid their so called 'Super Router' which is buggy. This is causing many of the problems customers have with their connections.

    Buy your own router (I'm using a £40 TP-Link router) and you'll find a solid and stable connection.

    It's better to use Live Chat to talk to CS as it's very hard to understand the Indian call centre operatives.

    However, I've found the only way to resolve most issues is to email the CEO Dido Harding's office who are English and will resolve issues reasonably.
  • Reviewer
    Location
    Surbiton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I was with TalkTalk for more than 3 years. They were fine. I had heard that their customer service wasn't very good, but I never needed to contact them in the first place until I left, and even then they were generally helpful. There was a bit of a mix-up with my change to a new provider but this was quickly dealt with. Internet speeds didn't set the world on fire but were fine for the price, and overall TalkTalk provided a reliable service.
  • Reviewer
    Location
    Wokingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    TalkTalk hasn't fully disappointed yet. All issues I had were down to the line itself, at leat this far.
    It is however a "DIY" network, you better know what you are doing as their Support lacks knowledge.
    On my last call with them, some tech reset my router, no backup or even informed it of it, my custom configuration was all lost. Had to reconfigure from scratch and even that they could not help with as "DHCP" and "DNS" was not something they would even understand.

    Overall, value for money is amazing, and they are keen to help, just not always able to.
  • Reviewer
    Location
    Melton Mowbray
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have been with TalkTalk for many years, I have found them to be fair and very helpful, I know it would be better if customer service was in the UK,but I have spoken to the overseas branch, and found them to be very good. On price they are hard to beat, but like all the rest prices are creeping up.
  • Reviewer
    Location
    london se270af
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    wanted to say thank you to Evonteter who was so patient and sorted my problem out.Nothing was too much for him even though i confused him at times. Well done.
  • Reviewer
    Location
    kidderminster
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    they do not deal with complaints but just try to ignore it ,put charges up even when there is a written deal,given up calling even if they agree to do something chance is they will get it wrong.
  • Reviewer
    Location
    Carrickfergus, Northern Ireland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    I changed from Vodafone to TALK TALK, my broadband worked from the start and is providing everything I need, no problems at all, they are a very reliable Company, they do provide a good service, I wouldn't go anywhere else, stay away from Vodafone
  • Reviewer
    Location
    Stockport
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Not really had a problem with talk talk - just signed up for another 12mths with 6 months 1/2 price.
    Phone line was rubbish at first but they got an engineer here within a week (BT subcontractor) who arranged BT to fit new cable from pole - broadband has been fine since getting 14meg so adequate for my use. Will maybe upgrade to fibre when becomes available in my area. Was a virgin customer for many many years at previous address but wanted to pay less - you soon get up to £40+ per month with virgin or sky and this is too much for us - so talk talk has been a good substitute. I have a NOW box for the odd time I want to watch my team on Sky Sports (obviously better to not be using laptop/tablet at same time as streaming tv sports with a low download speed).
    So all in all satisfied.
    I think a lot of people's problems come with maybe bad overhead phone lines/connections so ask for a proper line check before installing BT/TalkTalk or even SKY BB.
  • Reviewer
    Location
    Billericay Essex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    If you don't need any support then TT is for you. I don't and so I'm very happy with TT. I get a stable 36mb download and 9.5 upload. Of course I dumped the TT free router as it was rubbish. I have a Netgear D7000v2 its just replaced an N600. Always use Netgear stuff. Cheap reliable and that's all I need. Been a customer since 2010..upgraded to Fibre just as soon as it was available. Only get Internet and calls from TT never tried the TV package.
  • Reviewer
    Location
    Portishead
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Since I have formatted my PC, my connection to broadband with talktalk has improved reliability
  • Reviewer
    Location
    Benfleet
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    We are very pleased with phone and broadband we have never had any problems,We connected to broadband when Talk Talk started to give Free Broadband with your phone line package very good value
  • Reviewer
    Location
    Deal Kent
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I only gave a 2 star rating for customer service as i have never had much luck with them. I would encourage any one to use the forum as it is much better.
  • Reviewer
    Location
    Carlisle
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Just upgraded form bog standard broadband to faster fibre on the 18 month deal with phone calls costing £3 more a month got e mail with go live date it went live 1pm that day was a bit concerned assorted tests on phone and lap top showed not much improvement but cabled up laptop to router and bang stable at advertised speeds.
    I can only speak as I find I actually have family who hate talk talk with a passion but mines always been spot on.
  • Reviewer
    Location
    West lothian
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have been with talktalk for well over a year and a half now,after reading all the terrible reviews on this I can't believe it,I'm on fibre medium and the call plan which allows you to call mobiles and land lines free for an hour but hang up before the hour and go again.my Internet has drop out about twice very late at night a can stream bbc iplayer etc... no problem and use my laptop and phone at the same time no problem, I was paying 33 pound for this but signed the new deal and now pay 30 which is a fixed price for 18 months no pay rises....a have a free sim card with 200 mins on it free but gave it to my mother who never gets near the limit every month but you can easily check via the app.yes the customer service is tricky with the over seas .communication but it's a free call anyway.I was with bt for 20 years but they kept rasin thier prices while given the deals to new customers which riled me as a was with them for so long.it can't just be me but talktalk are actually no bad at all,as a say this is my personal experience.
  • Reviewer
    Location
    West lothian
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    I have been with talktalk for well over a year and a half now,after reading all the terrible reviews on this I can't believe it,I'm on fibre medium and the call plan which allows you to call mobiles and land lines free for an hour but hang up before the hour and go again.my Internet has drop out about twice very late at night a can stream bbc iplayer etc... no problem and use my laptop and phone at the same time no problem, I was paying 33 pound for this but signed the new deal and now pay 30 which is a fixed price for 18 months no pay rises....a have a free sim card with 200 mins on it free but gave it to my mother who never gets near the limit every month but you can easily check via the app.yes the customer service is tricky with the over seas .communication but it's a free call anyway.I was with bt for 20 years but they kept rasin thier prices while given the deals to new customers which riled me as a was with them for so long.it can't just be me but talktalk are actually no bad at all,as a say this is my personal experience.
  • Reviewer
    Location
    hertfordshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Not yet sure about broadband reliability, but had to share my experience. Broadband was "flaky" for past 10 days - very frustrating and couldn't get catch-up on TV. Read reviews and wished I hadn't joined Talktalk in July. Eventually bit the bullet and phoned customer services - as per other complaints had to wait about 40 mins for a reply from the Indian call centre. They did checks on my line, called me back and said it was a BT Openreach problem. I said "yeah, yeah, heard it all before etc". Next morning, 8 hrs later, got text from Openreach engineer saying they had found a fault with the fibre box down the street, came in and checked my connections and everything was OK. Can't believe it - was I just lucky??? Best customer service episode I've ever had!!
  • Reviewer
    Location
    Truro
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have been with Talk Talk for about a year now and although the customer service is good the speed can be slow at times, however I am about to upgrade to Pro soon so fingers crossed.
  • Reviewer
    Location
    Scarborough
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I'm making this review because people satisfied with the service rarely post.
    I am happy with the service, £28 a month for 76mbps is £10 less than what everyone else charges.
    once you get your port forwarding sorted out (VPN recommended), the supply is adequate.
    7MB/s for the same price as what other providers charge for 3.5MB/s
  • Reviewer
    Location
    Lancashire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Have been with TalkTalk for a number of years now and can honestly say I have been pleased with their service. We live in an old property in a country setting some 5/6 miles from the nearest telephone exchange. We recently had a problem with drop out. TalkTalk sent out an engineer after a very helpful discussion with tech support, who very patiently tried to sort out any problems at our end. The engineer left us with a clean service and a speed of 8.5. No charge from TalkTalk. What did emerge from the visit was the number of devices in use at our home - 19! How many of us add and add modern technology without any thought to how these are used. We have now arranged to have fibre installed, which apart from an increased speed, should enable us to increase our devices up to 38. I can easily see us getting up there when the family turn up in any number!
  • Reviewer
    Location
    Woolwich
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Had a lot of problems with reliability after they upgraded to ADSL2+ that were only resolved by 2nd line support after 3 weeks. But £4.04 a month is cheaper than any other provider and 13 Mbps is more than enough download speed so I ain't moving until somebody undercuts them
  • Reviewer
    Location
    Bradford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    I am paying for 72mbps, but only have 33mbps.
  • Reviewer
    Location
    Co. Durham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Although 6MB is not bad I would have at times liked that little bit more around the 10MB the same as a friend of my is getting in Cambridge, when I use his computer mine seems to have stopped. Talk Talk for the price seem as good as any I have loooked at.
  • Reviewer
    Location
    Scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Been with TalkTalk 10 years now. Had problems in first few months with broadband dropping, but has been fine since I changed to a Netgear wireless modem router. Customer service has been fine, and my one dealing with a "techie" was excellent. Cost and Service first class. Don't recognise the company the other poor reviews are referring to.
  • Reviewer
    Location
    Bideford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    I lost my email facility recently and contacted Talk talk by landline. The call was answered immediately and quickly upgraded to an operator called 'Precuious' who spent an hour patiently talking me (a complete technophobe) through the process. i can't fault the customer service.
  • Reviewer
    Location
    HERTS
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I don't believe the negative reviews as genuine customers???I have been with talk talk since they started,many years now.

    Yes they much better than used to be was a patchy phrase, but I stuck with them mainly due to massive cost difference with BT.


    Broadband improved hardly any drop outs,use BBC I player OK.have had occasional line probs each time has been fixed quickly,has been while since any problems due to the new box they sent me&tbh problems were due to BT line&tree effecting the line outside the home.

    I'm more happy with them,yes sometimes on rare occasion you can get a newbie on customer service which not greatest,but generally I found them helpful pleasant.

    I won't leave not yet anyway, though was thinking try the latest company at minute I'm happy with£22.95-£27, fast broadband and free calls and sim
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    to all of you that moan at TalkTalk plc is rubbish well you dont read to what your signing up to most of you are on a DSL connection not a fiber one you need to take in to account the the length of the telephone line is from your house to the telephone exchange is if its over 2 miles long you will get a connection speed of 4.5 meg also take a look at how many devices are connected to your router for example if you have 3 smart tv and 2 mobile phones and 2 laptops and 1 desk top connected to the router you will see a drop in your speed as these devices take 2 or 3 meg each to operate and a lot of time your fault not theirs. also look at the location of your router as private telephone engineer that contracts my work out to BT ive seen routers in some strange places in ceilings cellars behind tvs under-floors in walls in lofts and when i've moved them to a different location the connection improved also telephone line extensions are not made for broadband ive seen so many routers plugged in to these things its not funny there not reliable even though it says broadband ready there not always keep your router plugged in to the master socket. Please look at your contracts and read what type of BB you have singed up for and the lowest guaranteed speed they can supply you with. i signed up to talktalk 3 months ago my min guaranteed speed is 56.7mbps yes im on fiber but im getting around 80mbps and its been reliable no slowdowns no spikes nothing i cant fault them apart from there customer services.
  • Reviewer
    Location
    Deal
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    When i joined i was told my estimated speed was 7.3Meg.speed test`s indicate about 6.5Meg.
    Only ever use the members forum if i have problems as they are first class.
  • Reviewer
    Location
    United kingdom
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Had no issues with the broadband with this supplier, good enough speed and a solid connection.
    What was not so great was the mid-contract price increases as they made free items paid and then a CPI increase in rental. Other company despite Talk Talks claims do not do this. It was very disappointing when this happened and support were quite unhelpful. I left when the contracted ended, probably not an ISP I would return to any time soon.
  • Reviewer
    Location
    Oxford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Had no problems with this broadband at all, it never dropped and was always at relativity high speeds (for what we were using it for anyway). Had it for over a year.

    Had issues when moving home. We were told they couldn't provide at our new address and that we would be let out of the contract for this reason. All fine until we received a cancellation bill. Took a LONG time to resolve, with quite rude people who simply did not listen or read over my previous emails. Had to start again every time I spoke to them.

    Overall great if you don't have to deal with customer service. With the reliability of it though, you shouldn't have to.

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