TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars

Based on 1840 customer ratings since 2021-08-12 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,585 Customer Reviews over 165 pages

  • Reviewer
    Location
    Sheffield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just changed from Sky. Slower MBps despite it being sold to me as a superfast connection. Technical advice and customer care appalling. Resolution even worse. non reply of emails. Talking with their call centre staff a nightmare. The contacts I had could barely speak fluent English. When I finally got a response to my question (fifth attempt)'can I speak to a Manager or Supervisor?', told non available all out!!

    Can't wait to leave this apalling company.
  • Reviewer
    Location
    Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Beware read these reviews sadly they mirror my experience ..They do not deliver the contract , take your money then wil not help cancel even within the 14 days !!!
  • Reviewer
    Location
    Elgin
    Reviewing
    TalkTalk
    Date
    Comments
    Been having probs for months with slow speed and losing connection ,constant phone calls and being told line checks showed no faults and good speed of 32 to 37 mbs eventually they sent engineer out ,who told me no check had been done since 2016. And speed was 12.1 average. And basically talktalk had told me lies from thefirstphone call to the last one ,,i am so angry at thier attitude to thier customer i recommend dump them to anyone who reads this ,theycantbe trusted if thier own engineer says they lie all the time to fob you off.
  • Reviewer
    Location
    Cambridgeshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I left Talk Talk because their customer service is just terrible. My home phone stopped working because the line to my house was laying in the road. No help whatsoever. Having explained this nothing was done so I left and went to BT. Just completely hopeless.
  • Reviewer
    Location
    Crewkerne, Somerset
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talk Talk have been the single biggest waste of money in my family's life.
    The 'high speed' broadband has rarely, if ever, been​ fast. It has consistently slowed​ to dial-up speeds or failed completely. Sometimes the wifi will work other times not, amongst all of this the so-called help desk staff have been absolutely useless, having foreign call centres is fine, even with sometimes impossible to understand accents. However, it doesn't matter where someone is from if they don't have a clue what they're doing. No matter how many times you ask me to turn my router on and off or change my WiFi channel it will not fix an underlying issue. I have now given up dealing with them and have cancelled my contact, no point paying for something that I can't use. Please avoid TalkTalk and stick with more reliable and helpful suppliers.
  • Reviewer
    Location
    Dodworth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never had the speeds promised,
    Rang company but all they do is a line test,
    Been off more than on,
    Totally unreliable .
    But charge too much to end contract
  • Reviewer
    Location
    morley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    broadband reliability, if I could of,
    market it without a star I would.
    it must be the worst broadband in the country if there is any one out there thinking of joining talk talk and still after reading this and still do, thy need to be committed and I am not joking
  • Reviewer
    Location
    nottinghamshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Avoid at all costs..ripped me off with their charges and totally ignorant when contacting them.
  • Reviewer
    Location
    Canvey Island
    Reviewing
    TalkTalk
    Date
    Comments
    I have had reasonable broadband for several years but this has deteriorated badly over the past 6 months. The reception signal has become increasingly poor, and now when keying the data registers in jumps with the text appearing several seconds after it has been keyed. In calls to their help line it is clear you are talking to someone in a foreign land who's command of English and level of speech is poor and clearly has little understanding of the problem. Their standard answer is, unplug everything, leave for a while and reconnect, all of which has already been done. The truth of the matter is that Talk Talk telephone is good, but they are out of their league with broadband.
  • Reviewer
    Location
    Corby
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Firstly when I first signed up to talk talk they told me my payments were 21 pound a month, this instantly wasn't th case. My internet was so slow I might as well or not had it, every night I had to re boot it. All of a sudden my internet stopped working and has not been working for 9 days. I've repeatedly asked for an engineer and still no one has helped. Even worse the call centre doesn't have one singl English person that understands you. Clearly after 9 days I've told them I will not be paying for a service I'm not receiving which their reply is 'you are in a contract' I have now been told if I want to cancel I'll have to pay 307 pound
  • Reviewer
    Location
    Kent
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Woeful customer services, call centre in India employing people with very poor English. 0871 number so you pay 10p a minute to wait & wait & wait.....
    Dreadfull service, how do companies like this ever get to be big.
  • Reviewer
    Location
    Warwick
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Possibly the worst ever experience I have had in attempting to deal with a Broadband/Telephone/TV provider! I wanted to move from Virgin and TalkTalk seemed to offer an acceptable alternative. I duly signed up on their website. Due to a sudden death in my family I needed to postpone the proposed installation date. This is when I entered the ludicrous world of the farcically named TalkTalk, since it is nigh on impossible to talk to anyone in TalkTalk! I went online to search for contact details for Customer Service, the several online options did not list changing an installation date. I called the 'phone number and was requested by a pre-recorded message to enter my TalkTalk 'phone number into the keypad, but obviously I did not have a TT 'phone service yet. I searched and found 4 other TT numbers and had the same response. I gave up and decided to type the chat box on the TT website. What followed could hardly be believed. I had a 'conversation' during which I was asked for email address, date of birth and a number of other nonsensical details until He/She said that they did not recognise my email address even when I advised that I had confirmed my order which included my email address. I was on the verge of losing my sanity so I said that this is a waste of time, give me a 'phone number so I can speak directly to a Customer Service Person. HE GAVE ME THE SAME NUMBER I HAD STARTED WITH ON THIS MADNESS! I shut down, went for a coffee, and remembered, there was a telephone number on the TT website for their Sales Contact....immediately answered! I asked to be put through to their Customer Services, he questioned why and after my explanation eventually connected me. The person who answered was obviously reading from a script, he/she could barely speak English, and any question I posed was obviously off script. I got nowhere. From start to finish this had taken nearly 4 hours1 TalkTalk do not deserve to exist. I would recommend that if any reader wants to lose their sanity try to deal with TalkTalk!
    p.s. I never did manage to change the installation date and when or if any TalkTalk people arrive they will be sent on their way.
  • Reviewer
    Location
    Camden, London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you are looking for a broadband NEVER ever hire TALKTALK. Worst company, worst service, lies and procrastination. Hired the service on the 20th of september. Tomorrow is 1st of september and my internet still does not work. First, they did not send the router on time, then the connection didnt work, after that they couldnt help on the phone so they had to send an engineer, the engineer came and he said it was not a TALKTALK issue but that there was a problem with the line, MORE TIME, they sent another engineer to try to fix the line but he said that the problem was actually of the TALKTALK server, called them and now they say they will send a new router? and well after a month and a half, after spending a lot of money in mobile data so I could do work at home, we still waiting. THIS COMPANY IS A SCAM, avoid hiring their services 100%.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    STAY AWAY FROM THIS (SO CALLED) COMPANY. I always had problems from day 1 and even with a change of ownership process (which went smoothly with any other service provider) it's been a nightmare, actually the nightmare is still ongoing. They are so far the WORST COMPANY I EVER DONE BUSINESS WITH!
  • Reviewer
    Location
    Oxford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Terrible customer service. Unreliable TV boxes. Avoid
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    It is rare for me to give feedback. Here it is. All the comments about TalkTalk being a poor service are correct. The "fast" broadband promised by a new router in my case is no different or even slower; the connection is intermittent; if you enjoy talk-talking to robots; listeing to piped music use their support service. Pay a bit more and get a decent service provider.
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst "fast" broadband provider ever. We have speed that is 30 times slower than it should be. Tried calling multiple times but nothing happened. Customer service sucks and does nothing. After last call they told us "they have to optimize" for ten days. Well you know what **** YOURSELF, WE ARE CHANGING PROVIDER!
  • Reviewer
    Location
    Luton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Fibre large plus aytime phone
    BT, even if they managed to cancel an offer by delaying the BT infinity service, was giving me a good service with 74mb connection but it was around 46 pounds a month... too expensive for me in this period
    Few days after passing to TalkTalk (and paying 120 pounds as advanced line rental) , TalkTalk sent me a sort of contract stating a not mentioned in the website 30 pound one off charge for Fibre -> first complaint as I have already fibre installed at home and there was no mention of this charge in their website or the order form received via email
    1 day before starting the service, I phone TalkTalk and I am told that the installation day I will receive an engineer to check the line -> none arrives
    During that day for more than several hours, I call them and a message is stating the service will be available in 5 hours I call the support and I was told someone is "manually" installing my services now
    I call them again to complain for a dead line and a rude lady agent tells me that as up to midnight I am not active customer and I cannot complain or escalate to team leader. I want to take part in the survey after the phone call and the agent waits for me to close the call, as she is not allowed to close the call before the customer.
    Day after: For their website, I have phone line but my fibre is a little slow. In the reality, my phone is silent like a fish.
    I call them to complain and before working on the issue, they want me to test by removing the plate at the master socket. I work 12 miles from home so no case logged up to 19h00.
    Eventually after voicing my deep disappointment in the TalkTalk forum I was promised a call back at 19h00 at 21h30 thy produces 2 rings on my mobile... not even enough time to answer but enough for TalkTalk to say they did call back
    Day 4 and still no service I call them to have an update (and their support start with usual script listing the problem I reported and telling me the BT needs to visit my property to test the line to see if I have any fault. So no phone on Saturday and obviously no phone on Sunday. I am more than unhappy, I want to speak with the cancellation department and I am informed that as they had no time to investigate the problem, I will have to pay a cancellation fee of nearly 300 pounds, but if stay with them I have not to pay for the BT engineer and I will receive 27 pounds compensation... not even enough to pay for the temp mobile internet solution I use and all the calls I made.
    Perhaps Monday I will have a BT engineer around that may or may not fix the issue and if it is not fixed the issue will go back to them for who knows how many day. So far, it is sure that on the 19th with BT I had phone and internet and from the 20th to the 25th or more no service with TalkTalk, I am not free to cancel with them and to move to another provider. My home phone rings somewhere but not at home. I prefer to avoid the description of their mainly Indian customer service and the knowledge of their support (the broadband password is written on the back of the router, they tell you without considering that on the back of the router there’s the wifi password, not the adsl credentials that are not needed with a fibre connection)
    However with my surprise after 4 days after the failed installation and still without service I logged in my TalkTalk account and I noticed that I was billed nearly 3 poundsfor the first two days of NO service
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst company I have ever dealt with. We've been without internet for 2 months, they have still charged us and won't let us terminate the contract until they have another 28 days to fix a technical problem or we face an £80 charge! Every time I speak to the customer service center the conversation takes 50mins and doesn't get me anyway. DO NOT USE THIS COMPANY
  • Reviewer
    Location
    Newport
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have only put 1 star on the review as there is no option for a no star rating. Shocking service. If you want a cheap deal do not go with them, just pay the extra and go with a decent company. I’ve learnt the hard now, trying to charge me £280 to cancel!
  • Reviewer
    Location
    Cheshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They don't even deserve a star in any of these categories, the customer service is useless and no help what so ever, rude staff who don't know what they are chatting half the time. Meant to be getting at least 20mbps but instead we get between 1-3mbps at the best of times! don't even bother thinking to ever go with them, had to suffer a horrible 24 month contact with these thieving scumbags, never again!
  • Reviewer
    Location
    Oakham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Told speed wold be 60 ish actual 25
  • Reviewer
    Location
    Chichester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had it for couple years. Absolute awful broadband. They hike the prices up and the service gets worse and worse.
  • Reviewer
    Location
    Button
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid talk talk there is a reason why they are so cheap ! Firstly they advertise fibre broadband the speed of mine was terrible even though I had the highest speed they do it also Cutts off at least 3 times a week sometimes for 2+ hours one time it was for 5. When I phoned up customer services they was useless no apology or explanation. I moved house with one month left of the contract talk tall renewed my contract without no conversation with me and without me knowing ... 3 months down the line they contacted me via phone and said I owe them 150 pounds. I asked why etc and said I have had no contact to renew it I don't live there so I'm not paying. They also wanted me to pay 350 cancellation fee or carry on paying the monthly amount I refused this. After sending the ceo numerous emails without any response I phoned the helpline asked to talk to a manager they couldn't help and escalated the problem this happened 5 times ! On the 6th manager they said if a pay 75 pounds they will cancel my account for free. So I payed it as this had ruined my credit rating ( went down from excellent to poor ) as they sent it to baliffs. When I payed it they processed 3 payments for 75 over 5 days I then had to phone them and escalate the problem to another 3 managers they then said it was a error and they will refund me the full amount in 5 working days. 6 days passed no money so I phoned again they said it will be there in 3 working in 3 days it eventually got put in my bank account but wasnt the full amount so had to phone back they have refused to pay the rest even though it's 75 the owe I have gone to citizens advice they contacted on my behalf and 8 says later got the money back.
  • Reviewer
    Location
    Belfast
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst customer service same questions asked when past from pillar to post they always so sorry, go with them expect to spend many a hour on the phone ,when you have broadband speeds of 0.3 meg
  • Reviewer
    Location
    Hereford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Just terrible! slow speeds, cuts out constantly! Then to top it off you get the most un trained customer service who have no idea! Stay away from them and go somewhere with good reviews!
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Hiked the prices which was a big disappointment, but the connection never dropped out and was consistent in speed.
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company ever connect to internet lost every 5 mins they say its fixed when its not there a waste of time and a waste of your money dont bother
  • Reviewer
    Location
    Bedfordshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AWFUL company, avoid at all costs!!

    Customer service is dreadful, we was a new customer and was treated poorly. They cancelled our order without informing us and without confirmation from us.

    "Wayne Anthony" the complaints manager kept making excuses and was not apologetic.
  • Reviewer
    Location
    Hove
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just set up with TalkTalk, theyre customer communication is shocking. They emailed me saying that I would no longer require an engineer to set up the broadband, then the day after one turns up at my front door! No email to confirm this would happen. I was at work at the time, he called me I believed it to be a scam until I got home n saw he had left a card. I called talktalk n they said they had not sent an engineer and this man was an imposter. Ok, so I thought the internet connection would get better overtime, I called this morning to complain why I was only getting 0.3 Mbps and talktalk then told me they sent an engineer but I wasn't home! Terrible customer service!
  • Reviewer
    Location
    Wakefield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Up until a month ago I couldn’t really complain about Talk Talk as a provider, however since then I have not had a good word to say about them. First of all we moved house and made Talk Talk aware of this and they confirmed they had chan he s our address. The internet worked out our new address for a day and then went down. We spent a few days talking to numerous people on there app and trying to call to get down to the problem and eagh time we talked to someone new they just repeated what the previous person said. Some even stopped conversations with us mid conversation and passed us on to someone else who then started from the beginning of t he troubleshooting process even though we told them what we had already tried. We finally arranged for a engineer to come out and fix the problem and we double checked they had the right address which they confirmed but guess what... when the time came the engineer went to the wrong address and couldn’t come to our new address due to policy reasons. He was furious too as he couldn’t get through to Talk Talk either to understand why he’d been sent to the wrong address. My partner is a teacher and during this pandemic has been trying to teach from home when she’s not in school emailing and contacting parents and children to help them with work. She has ran out of data on her phone twice and had to buy more just to help reply to questions asking for help from her students. She’s also had to make extra trips into her school to try get some work done which she couldn’t do at home due to no internet, adding to the health safety risk she’s already under teaching children of key workers. Talk has said on numerous occasions that there technical support team was going to call us and has never done so. They did call once to which we answered but they hung up within 3 seconds of us answering the call. We have changed provider because of this terrible service, as while they charge a cheap rate and the speed of the broadband is okay, there’s nothing worse than poor service when something goes wrong especially when they don’t even act like they care and considering the current climate which has put my partner and family at risk by having to make more trips outside when we should have been in lockdown limiting our time spent outside. Horrendous service I would not recommend going with Talk Talk just for the rubbish service. You’ve been warned, I’d much rather pay the extra couple pounds a month and go with someone more reliable. I don’t normally review products but felt like the bad service in this unprecedented time was unreasonable as at no pint we’re we kept updated about what was being down to resolve our problem.
  • Reviewer
    Location
    london
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Broken promisses: initially TalkTalk connection did not work, so I wanted to cancel by excercising my 14 days sstaturory rihgt. They said they would send an engineer free of charge.

    Engineer discovered no fault at my side, and TalkTalk resolved the issue somehow at their end. I was charged £50 anyway, so in effect they lied to me twice: first they promissed not to charge me the £50 even if a fault is discovered at my end, second their policy is not to charge if no fault at the customer end is found.

    I've been with TalkTalk for 2 years, now I am quitting and going back to BT, the main reason being that there is no internet connecton ca 30% of the time, and this is a bit too much.

    My advice: steer clear.
  • Reviewer
    Location
    Bacup, Lancashire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I ordered Fibre 65 service from Talk Talk which has a headline speed of 67MB. The service speed is stable bur never gets above mid 30s. Talk Talk advisor told me that the expected figure should be around 36MB. i could have got 38Mb service a lot cheaper from other providers.
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Worst service EVER. My connection was supposed to be a fast fibre; it worked at times and when it did it was super slow. If you want to leave them, God be with you; the guy pretended he could not find my account (lol), when he did, I have been put on hold for 40 minutes and then someone decided to hang up the phone. This happened 4 times in a row. I only managed to quit when I threatened them with a legal action. Im so glad this is over. Never join Talktalk.
  • Reviewer
    Location
    littlehampton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    awful... i have spent 3 hrs on the phone sorting their mistakes.... useless.
    mistakes with billing, loss of service and being on a different contract to what i agreed twice [in 3 months]
  • Reviewer
    Location
    east ayrshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid there an absolut joke i lasted a whole 2 days with them i had one customer service adviser tell me complete nonsense and the other was just rude they had the cheek to say they are waving there early leaving fee talk talk your a joke you cant charge a leaving fee within the first 20 days and i had enough in just 2 days
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talk Talk is a scam. STAY AWAY from them I left them last year as service was terrible, and so called them and gave my 30 days notice. Only now in 2015, i find they have been charging me and never closed my account as the person i spoke to failed to put a notice on my account.They had me on the phone for an hour, spoke to 6 people and all they said from their script is that i must pay as the account is not closed. This behaviour is criminal. Terrible service.
  • Reviewer
    Location
    Kilwinning, Ayrshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Big mistake. I should have studied all these reviews before switching. Switched to talktalk on 8th March, 2017. Initially speed was 14Mbs, and I expected it to rise as the line stabilised. Wrong! By Sunday 9th April the speed had dropped to 7.5 Mbs.
    On Tuesday 11th the speed was around 9.5. I called the talktalk help line and ended up in South Africa. The "Technical Advisor" could suggest nothing better than resetting the router or sending out an engineer. I wasted 35 minutes talking to her. When I asked to speak to a manager, none were available, nor were "engineers". I asked for a UK support number and was told none existed.
    Every attempt to conatact on 0800 or 0870 numbers ended up back in South Africa.
    Don't even consider this provider.
  • Reviewer
    Location
    St albans
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please, if you value good customer service as well as your own time and sanity, do not give your business to talk talk. I joined them 6 months ago after 7 years with Sky, attracted by their almost too good to be true introductory prices (turns out they were!) and have had nothing but constant battles with them in that time due to the WiFi not working intermittently on a day to day basis. They suggested I pay more for their faster broadband but please note, this isn’t a speed issue I’ve been having, it’s a WiFi not working at all issue. They then offered to fix the fault over the phone, which worked for about a week before it broke again (I’ve done this around 6 times now). Finally they offered to send an engineer who was due to arrive today and guess what? He didn’t turn up. I’ve now been on the phone to them for an hour trying to cancel my contract without having to pay the cancellation fee given that they have broken the contract by not providing the service promised. No-one on the phone seems to be all that bothered and I’ve been told I’ll need to speak to 3 separate people in order to cancel the contract due to the structure of their organisation. I’m currently on hold waiting for the third and final person... who knows when they’ll answer. I can foresee an ongoing battle to waive the £51 cancellation fee but regardless, I will be cancelling with them today and I guess heading back to sky with my tail between my legs... if you’re considering them, my strong advice is to stop now. Sky/BT all the others probably have their faults too but at least they have some semblance of good customer service and in my experience, are willing to handle complaints quickly and efficiently. You won’t get that with Talk Talk.

    Update: after 48 minutes they hung up on me. Called again to try to cancel and as I was being ‘transferred to a manager’ they hung up again. Interesting ploy to make it impossible for you to cancel. I guess I’ll just have to cancel the DD.
  • Reviewer
    Location
    West Midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Trying to get issues resolved with customer services is a nightmare - they bounce you from department to department where you have to listen to same scripted speech in some vain attempt to beat you into submission to stop you from contacting and making a compliant - AVOID AVOID AVOID

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