7,010 Customer Reviews over 701 pages
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- Location
- Lichfield
- Reviewing
- TalkTalk
- Date
- 2015-02-20
- Comments
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I wish I'd heeded the warnings before I joined in December 2013, TalkTalk have been an absolute nightmare from start to (nearly) finish.
Initially I signed up because I was tempted by the good value pricing vs. the Sky package I was already on. TT were offering a free YouView box to sweeten the deal - and that sold it to me. After 3 months the YV box started freezing during playback, and after another few weeks the hard drive died altogether - rendering the YV useless and crippled.
I called technical support who confirmed that the hard drive was probably dead, but unfortunately also confirmed that because the YV box was free at the initial point of contract that there was NO WARRANTY PROVIDED. I would have to purchase another box at £200. What an absolute load of tosh. I was paying extra monthly for this YV box, so why did it not come with a warranty?
To top it off, after just 4 months of being in contract with TalkTalk, they emailed to say they were putting the contract price up for my package. How is that fair? 4 months into an 18 month contract and they hike up the price without any way to protest or break away without penalty.
The final nail in the coffin for me is more recent, I'm now over 13 months into the contract, and looking forward to leaving in July. However, I'm also moving house in the next couple of months, and called TalkTalk to discuss the house move process so I can see out the remainder of the contract at my new property. At this point I was advised that the house move process RENEWS the contract for a further 24 MONTHS! Absolutely not! I will NOT stay with these thieves for another 2 years. No way.
So I called to see how much a cancellation would be at this point. After doing some maths, the retention personal said I would have to pay £270 - WHAT!? 5 months left equates to £270? I asked her to break it down; 5 x my monthly contract of £40 PLUS a £70 fee for the YouView box. HAHA what!? £70 for the FREE YV box that doesn't work and isn't in warranty because it's free? Unbelievable. Absolutely unbelievable.
- Location
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- Location
- Bayswater
- Reviewing
- TalkTalk
- Date
- 2015-02-20
- Comments
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Infuriating!!! After signing up nearly a year ago, and having intermittent broadband on most days, appalling customer services (typically spending over an hour each call) with no resolution after multiple calls. I am pulling my hair out. Call centre seems to be India with sunny personalities reading from a script, not listening or being helpful ultimately. I escalated to senior manager on several occasions, but to no avail. Stay away from Talktalk is my advice!
- Location
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- Location
- Daventry
- Reviewing
- TalkTalk
- Date
- 2015-02-19
- Comments
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Offered a free mobile sim 4 months ago and registered online straight away and received an order confirmation email within minutes. 4 months later, hours and hours of being put on hold or transferred to a different department, and still no sim card although I do now have 4 identical emails each with a different order number. As soon as my contract ends I'm off !
- Location
-
- Location
- Cambridgeshire
- Reviewing
- TalkTalk
- Date
- 2015-02-19
- Comments
-
A continuous headache, always down or not as fast as is should. Even when writing the review it crashed.
- Location
-
- Location
- Bournemouth
- Reviewing
- TalkTalk
- Date
- 2015-02-19
- Comments
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AAAAAAAAAAAHHHHHHHH.
NIGHTMARE.
AVOID.
Cannot take an order, gave me the wrong package.
Was on hold for 48 minutes until I gave up.
No not use.
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-02-19
- Comments
-
Appalling company.
It's a joke, an absolute joke. Everything about it: it's careless; it's slow; it's unreliable and it is not worth anything near the price.
Stay away from this cancerous loaf of shit.
- Location
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- Location
- Watford
- Reviewing
- TalkTalk
- Date
- 2015-02-19
- Comments
-
The customer service is dreadful.
I have been charged £65 for an engineer who spent only 3min in the house.
After speaking to the customer service I was told that the £65 charge can't be cancelled or decreased. After 20 min on the phone I asked to cancel my contract since I was allowed to change my mind after 14 days of signing the contract but even for this I was told I have to pay circa £160.
WTF!!!
DON'T MAKE THE MISTAKE TO SIGNE WITH TALK TALK. THEY ARE DREADFUL.
- Location
-
- Location
- barking
- Reviewing
- TalkTalk
- Date
- 2015-02-19
- Comments
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Just joined talktalk because i was told they block all gambling web sites this is totaly untrue it only seems to block the big names like coral and william hill i clicked on betfair and that one still works plus loads more still work im not happy at all as i would have stayed with sky if i knew it didnt block all gambling sites so be warned before you dicide to purchase talktalk broadband.
plus customer service is terrible you just go round and round in circles thats if you can understand them as they are not uk based.
- Location
-
- Location
- Wellington, Somerset
- Reviewing
- TalkTalk
- Date
- 2015-02-19
- Comments
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What can I say- rubbish reliability and slow speed. My connection drops out many times a day (sometimes half a dozen times an hour). Customer service is utterly useless, staffed by rude people with poor spoken English skills and very hard to understand. I will be moving back to BT as soon as my contract finishes. It's true that you get what you pay for...... Talk Talk had a poor reputation from the start and after a brief period of improved service, it's been getting steadily worse again. Several of my neighbours have the same issue with dropping connection and poor speed and have also got nowhere fast with customer services. AVOID!!!
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-02-19
- Comments
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Really poor customer service - after being 28 minutes on call with 3 different people none of them was able to assist me regarding changing the delivery address of the router. If that is not an option why I needed to waits 30 minutes of my time on a call. Disappointed already before even the start of my service....
- Location
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