7,005 Customer Reviews over 701 pages
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- Location
- Bradford
- Reviewing
- TalkTalk
- Date
- 2015-02-16
- Comments
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I've been with talktalk for many years and have now given up. I do not have the time or energy to switch providers but enough is enough. The customer service is awful to say the least, the staff are so rude and are unable to speak English properly !
They are not good value for money and over charge on many things. I started by paying £15 a month and now pay £35, wouldn't mind if the internet was fast but it is appallingly slow !
Cannot wait till May when my contract finishes, I will be moving to a different and better provider.
Good riddance to a bad company ! TalkTalk is the worst company ever !
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-02-16
- Comments
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Never take Talk talk you will regret i promise you worst customer service . they try rib you off . poeple think is cheap but it is not .please lets work together and shut down these fuckers
- Location
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- Location
- Bexleyheath
- Reviewing
- TalkTalk
- Date
- 2015-02-15
- Comments
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Talk Talk to force us to upgrade to a more expensive product have CAPPED our connection to 1 Mbps. Their tech confirmed it and speed test are no higher than 0.88 Mbps. I called them they said they could see it was capped but would call me back when they had when they had foxed it.IT IS A SCAM !!
AVOID TALK TALK BROADBAND IF YOU WANT TO AVOID BEING RIPPED OFF IT HARDLY WORKS AND SUPPORT IS TERRIBLE.
- Location
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- Location
- Huddersfield
- Reviewing
- TalkTalk
- Date
- 2015-02-15
- Comments
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Absolutely terrible. They continued to charge us after our first request to have the service cancelled, then refused to even acknowledge the request.
We've now tried cancelling again, but we have to pay for an extra month we won't even use. They say they'll refund the last month, but refuse to give us any written confirmation of this.
Avoid them like the cancer they are.
- Location
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- Location
- Bolton
- Reviewing
- TalkTalk
- Date
- 2015-02-15
- Comments
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The worst company I have ever dealt with the money they say you save you will have too lose by having days off from work because of problems with your service. If you try and make a complaint they always ask you too ring back at a later date. the services are intermittent so if you really want to watch something I would recommend you go with sky or virgin media. The worst customer services I have ever seen too there is no one who can understand a problem over the phone. AWFUL!!!!!!
- Location
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- Location
- norfolk
- Reviewing
- TalkTalk
- Date
- 2015-02-15
- Comments
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Have been stuck with this company for 30 months now and cant wait to be free of them! I kept going over my 1st £5 contract and was getting charged ridiculous amounts but instead of letting me upgrade I hade to take a another 24 mnth contract out.phone calls to them are very time consuming, staff are nearly never helpful and impossible to understand. and be warned if you don't ring up on the exact day your contract ends they will continue to charge you every month NEVER AGAIN will I use this company.
- Location
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- Location
- Regno Unito
- Reviewing
- TalkTalk
- Date
- 2015-02-14
- Comments
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I'm Italian and I live here for a few months. Everything that is in this country I love. Sign a contract with TALK TALK was the worst thing I could do. I have a problem for many days, and when I called the call center I have proposed to send an engineer to my house and pay £ 65. SUCKS!
- Location
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- Location
- Truro, Cornwall
- Reviewing
- TalkTalk
- Date
- 2015-02-13
- Comments
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Shocking customer service, if you are reading this aviod Talk talk at all costs.
- Location
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- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2015-02-13
- Comments
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No internet since Tuesday. Spoke to online advisor on Wednesday to report. Was meant to hear back today. Nothing. So got in contact again. Previous person hadn't logged properly so we're back to square one. Had to threaten to leave and kick a fuss for them to escalate this. Does not seem to be any human beings that you can actually talk to. Their chat service keeps kicking you out so you have to keep going back to square one constantly. Is therefore taking too long to solve simple problems. I want a human being that I can actually talk to over the phone. Think very carefully before using Talk talk as clearly effective customer service is not their forte.
- Location
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- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2015-02-13
- Comments
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I have never dealt with a worse company in my life. Internet speed was very slow, service terrible and on demand TV never worked. I then cancelled back in November and am still arguing with them over charges on my account, with conflicting emails sent by TalkTalk on a regular basis. First telling me everything is settled, then telling me I have to pay again. Stay well clear!!
- Location
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