Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
7,005 Customer Reviews over 701 pages
-
- Reviewer
-
HNAEP
- Location
-
-
southampton
- Reviewing
-
TalkTalk
- Date
-
2015-02-13
- Ratings
-
-
Satisfaction
1 star
-
Customer Service
1 star
-
Speed
1 star
-
Reliability
1 star
- Comments
-
It is a rubbish company!! dont try it!!! I have broadband and TV and for 5 month I didnot have internet and each time I have called customer service (after spending hours in phone)they told me that "because internet is free we are not responsible for that"!! how rubbish company it is!!!
-
- Reviewer
-
Asif ali
- Location
-
-
Leeds
- Reviewing
-
TalkTalk
- Date
-
2015-02-12
- Ratings
-
-
Satisfaction
5 stars
-
Customer Service
5 stars
-
Speed
5 stars
-
Reliability
5 stars
- Comments
-
Normally I don't write reviews but my recent experience with taltalk made Me write this one. I had been been Virgin for the past 14 years and they charged me a fortune! Signed up with talk talk despite all the negativity on the Internet and warnings from friends and colleagues to stay away from them. Came home from work one day and rang talk talk to cancel my order, the lady at customer services very professionally convinced me to try the talk talk services. Now I am pleased that I listened to her!! The engineer turned up 10 mins before the appointment time, I was live on broadband service within 1 hour. My phone line went live one day later and my you view box arrived which connected very easily using power line adapters and it's working fine! I was told my BB speed would be up to 38MB and I am getting about 35/36 mb which more than I need!
So far so good well done talk talk!!! And the customer service I got was amazing!! Thank you all at Talk Talk
-
- Reviewer
-
Jenna
- Location
-
-
Leominster
- Reviewing
-
TalkTalk
- Date
-
2015-02-12
- Ratings
-
-
Satisfaction
1 star
-
Customer Service
1 star
-
Speed
2 stars
-
Reliability
1 star
- Comments
-
DO NOT EVER GET TALK TALK. Broadband speed is unreliable, cannot contact the customer support and when you do magically do get through to them, you are faced with a million instructions revolving around you turning your router off and on. So far they have never managed to determine the issue behind the failing internet speed and intermittent connection. However they are more than happy to charge us the full amount and not fix anything. Not a happy customer at all.
-
- Reviewer
-
James
- Location
-
-
Southampton
- Reviewing
-
TalkTalk
- Date
-
2015-02-12
- Ratings
-
-
Satisfaction
1 star
-
Customer Service
1 star
-
Speed
1 star
-
Reliability
4 stars
- Comments
-
Why oh why did I change! I moved from BT on 13th Jan 2015 as I was unhappy with BT customer service, which is not great but I had no idea how bad it could actually get. I cannot begin to describe the problems I have had, the amount of time I have spent on the phone. Being passed from person to person, they just read from scripts and only tell you the same stuff you can find youself on the website. They have no technical knowledge. If I have to repeat myself one more time I will explode. Please, please, please avoid this company like the plague, ignore me at your peril....
-
- Reviewer
-
Helen clarke
- Location
-
-
Buckhaven, fife
- Reviewing
-
TalkTalk
- Date
-
2015-02-12
- Comments
-
I can even mark talk talk an this chart system as there does not seem to be a minus 10, we have land line and Internet services for my mother as she is disabled and on medication and on top of all that made a widow 1 yr ago. This is when I noticed the phone line did not work properly, talk talk were made aware of the situation and asked to be fixed as my mother was vulnerable and it was dangerous to leave her without contact. This is now one year on and I'm still waiting on the problem to be solved. Today I had enough and asked for the services to be cancelled as we paid them over £400.00 for the services over the last year and my mother was still in the same dangerous position, so you can understand I was taken aback when they told me if I cancelled I would be charged £49 odds cancelation fee after a year of paying for services we hadn't been getting in the first place. Ile let you work out yourself what this company is like. Praying on vulnerable old people threatening with charges when all they are trying to do is stay safe. I bet none of these people would allow it to happen to there own mother. Should be ashamed of themselves.
-
- Reviewer
-
John
- Location
-
-
Surrey
- Reviewing
-
TalkTalk
- Date
-
2015-02-12
- Comments
-
The worst customer service ever. They at rubbish and rude. They never sort your problems out. You never understand what they are saying. I spent 57 minutes on the phone and after soaking to 11 different customer service advisors they were still unable to order my free SIM card for my mobile. Absaloutly unbelievable. They are very very rude and rubbish. Never ever go to talk talk. Save your self the headache. I wish I had never gone to them. Rubbish rubbish rubbish rubbish rubbish.
-
- Reviewer
-
Nichola
- Location
-
-
Birmingham
- Reviewing
-
TalkTalk
- Date
-
2015-02-12
- Ratings
-
-
Satisfaction
1 star
-
Customer Service
1 star
-
Speed
1 star
-
Reliability
1 star
- Comments
-
Terrible slow connection, mobile phone will not run on the WIFI, Over 1hr to Customer Service and still unresolved!
-
- Reviewer
-
Tim Mahoney
- Location
-
-
Bristol
- Reviewing
-
TalkTalk
- Date
-
2015-02-12
- Comments
-
DON'T go on to TalkTalk whatever you do. I have given them 1 star because there are no minus marks available. I have been told so many conflicting stories I am reporting them to Ofcom.
I ordered the above package and got a letter saying Go-Live date for phone and broadband for 16/1/15. I had told them I didn't have an external areal and they said that was O.K. but I wouldn't get Freeview, which we never watch anyway.
The gear arrived and BT even replaced the line that had been severed by Virgin. When I tried connecting nothing worked and I was told by TalkTalk when I contacted them that go live was 19/1!
On 28/1 I rang them to get their TV Plus package. On 2/2/15, not having received my TV box, I rang them only to be told that the order had not been placed. I ordered again and was promised by their agent that everything was alright and he guaranteed that he would place the order immediately.
On 6/2 rang them to find out where the box was. I was again told that it hadn't been ordered. They then said that because I didn't have an external areal.
I told them to cancel the order but the agent in that department said that there should be no problem getting the TV On Demand via the Internet. I was then put through to Customer Loyalty and spoke to guy called James who was very helpful, confirming I can get TV coverage, via the Internet. I was passed back to Customer Services who said I must have an areal.
This kept going on. I rang them on 11/2 only to be told the box still hadn’t been sent. I was put through I made my 5th call to them to find out about the TV package and was told, yet again that the order had not gone through.
I have spoken to a Manager called Tasha who said everything was o.k. and a lady called Myers who informed me that she is the top person there and I would definitely get the TV box. If I had any problems, she would always be available to talk to me. She wasn’t!. I’ve also spoken to a Moses, Andrew and Nancy. They all gave conflicting information and promised I could get a box. All lies.
Fortunately, I recorded the most of the calls.
-
- Reviewer
-
K Turner
- Location
-
-
Brighton
- Reviewing
-
TalkTalk
- Date
-
2015-02-12
- Ratings
-
-
Satisfaction
1 star
-
Customer Service
1 star
-
Speed
1 star
-
Reliability
1 star
- Comments
-
Promised a shopping voucher upon joining. It never arrived. Their response - they posted it and so it's my bad luck. Numerous issues with the service. Really glad to finally be leaving.
-
- Reviewer
-
STEPHEN
- Location
-
-
United Kingdom
- Reviewing
-
TalkTalk
- Date
-
2015-02-11
- Ratings
-
-
Satisfaction
2 stars
-
Customer Service
1 star
-
Speed
1 star
-
Reliability
2 stars
- Comments
-
I used to get 7meg down almost all the time, now get app 3.5. Service frequently drops out and needs rebooting, hardly ever able to watch smart tv catchup could not listen to internet radio in early hours got 0.53meg. Customer service useless they just follow the script do a few test treat us like idiots and resolve nothing.
All forums complain about all providers yet nothing seems to improve, it is just taken for granted. Would we drive a car that ran on two wheels every few hours NO would we fly in an airliner if two engines stopped every take off NO. It realy is time someone or group took the people to task.
Makes my dilemma worse want fibre do I upgrade Talktalk or change AHHH
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.