Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
7,010 Customer Reviews over 701 pages
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- Reviewer
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John
- Location
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Surrey
- Reviewing
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TalkTalk
- Date
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2015-02-12
- Comments
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The worst customer service ever. They at rubbish and rude. They never sort your problems out. You never understand what they are saying. I spent 57 minutes on the phone and after soaking to 11 different customer service advisors they were still unable to order my free SIM card for my mobile. Absaloutly unbelievable. They are very very rude and rubbish. Never ever go to talk talk. Save your self the headache. I wish I had never gone to them. Rubbish rubbish rubbish rubbish rubbish.
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- Reviewer
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Nichola
- Location
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Birmingham
- Reviewing
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TalkTalk
- Date
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2015-02-12
- Ratings
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Satisfaction
1 star
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Customer Service
1 star
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Speed
1 star
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Reliability
1 star
- Comments
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Terrible slow connection, mobile phone will not run on the WIFI, Over 1hr to Customer Service and still unresolved!
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- Reviewer
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Tim Mahoney
- Location
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Bristol
- Reviewing
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TalkTalk
- Date
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2015-02-12
- Comments
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DON'T go on to TalkTalk whatever you do. I have given them 1 star because there are no minus marks available. I have been told so many conflicting stories I am reporting them to Ofcom.
I ordered the above package and got a letter saying Go-Live date for phone and broadband for 16/1/15. I had told them I didn't have an external areal and they said that was O.K. but I wouldn't get Freeview, which we never watch anyway.
The gear arrived and BT even replaced the line that had been severed by Virgin. When I tried connecting nothing worked and I was told by TalkTalk when I contacted them that go live was 19/1!
On 28/1 I rang them to get their TV Plus package. On 2/2/15, not having received my TV box, I rang them only to be told that the order had not been placed. I ordered again and was promised by their agent that everything was alright and he guaranteed that he would place the order immediately.
On 6/2 rang them to find out where the box was. I was again told that it hadn't been ordered. They then said that because I didn't have an external areal.
I told them to cancel the order but the agent in that department said that there should be no problem getting the TV On Demand via the Internet. I was then put through to Customer Loyalty and spoke to guy called James who was very helpful, confirming I can get TV coverage, via the Internet. I was passed back to Customer Services who said I must have an areal.
This kept going on. I rang them on 11/2 only to be told the box still hadn’t been sent. I was put through I made my 5th call to them to find out about the TV package and was told, yet again that the order had not gone through.
I have spoken to a Manager called Tasha who said everything was o.k. and a lady called Myers who informed me that she is the top person there and I would definitely get the TV box. If I had any problems, she would always be available to talk to me. She wasn’t!. I’ve also spoken to a Moses, Andrew and Nancy. They all gave conflicting information and promised I could get a box. All lies.
Fortunately, I recorded the most of the calls.
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- Reviewer
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K Turner
- Location
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Brighton
- Reviewing
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TalkTalk
- Date
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2015-02-12
- Ratings
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Satisfaction
1 star
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Customer Service
1 star
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Speed
1 star
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Reliability
1 star
- Comments
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Promised a shopping voucher upon joining. It never arrived. Their response - they posted it and so it's my bad luck. Numerous issues with the service. Really glad to finally be leaving.
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- Reviewer
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STEPHEN
- Location
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United Kingdom
- Reviewing
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TalkTalk
- Date
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2015-02-11
- Ratings
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Satisfaction
2 stars
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Customer Service
1 star
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Speed
1 star
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Reliability
2 stars
- Comments
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I used to get 7meg down almost all the time, now get app 3.5. Service frequently drops out and needs rebooting, hardly ever able to watch smart tv catchup could not listen to internet radio in early hours got 0.53meg. Customer service useless they just follow the script do a few test treat us like idiots and resolve nothing.
All forums complain about all providers yet nothing seems to improve, it is just taken for granted. Would we drive a car that ran on two wheels every few hours NO would we fly in an airliner if two engines stopped every take off NO. It realy is time someone or group took the people to task.
Makes my dilemma worse want fibre do I upgrade Talktalk or change AHHH
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- Reviewer
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Bryants
- Location
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Newcastle
- Reviewing
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TalkTalk
- Date
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2015-02-09
- Ratings
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Satisfaction
1 star
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Customer Service
1 star
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Speed
1 star
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Reliability
1 star
- Comments
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Insisted that they could provide us with broadband despite BT failing to do so on one line. Then when we left for a cheaper deal they clearly passed our relatively new phone number to everyone and now we are inundated with spam calls, many from talk talk themselves or so they say. Don't touch with a barge pole
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- Reviewer
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Paula
- Location
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Essex
- Reviewing
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TalkTalk
- Date
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2015-02-08
- Ratings
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Satisfaction
1 star
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Customer Service
1 star
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Speed
1 star
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Reliability
1 star
- Comments
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Since joining talk talk I have had nothing but problems. I was told internet speed was to slow so I paid to upgrade to fibre optic. Its made no difference on internet service except I now pay more.
Ive also been charged for engineer visit when engineer did not show up. Im now looking into ending my contact early as service is very very poor. Would never recommend talk talk
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- Reviewer
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Jonny
- Location
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york
- Reviewing
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TalkTalk
- Date
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2015-02-08
- Ratings
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Satisfaction
2 stars
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Customer Service
1 star
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Speed
3 stars
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Reliability
2 stars
- Comments
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Over charged every month, promised refund never received it, billed for parts of package we were assured were free,they dont understand plain english when you phone up to complain about over charging absolutely dire company to deal with. Counting down the days until we can get out of contract
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- Reviewer
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Marwan Mohammed
- Location
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Luton
- Reviewing
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TalkTalk
- Date
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2015-02-08
- Ratings
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Satisfaction
2 stars
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Customer Service
2 stars
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Speed
2 stars
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Reliability
2 stars
- Comments
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Horrible services.
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- Reviewer
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Annie
- Location
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Daventry
- Reviewing
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TalkTalk
- Date
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2015-02-07
- Comments
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The worst service and customer service that I have ever experienced. The broadband is extremely poor. We signed a contract for 12 months which was £2.50 a month and immediately they put the price up. They are always trying to bill us for things that we haven't used. We are now at the end of our contract and are moving providers, but they are trying to charge us for the line rental that we paid for up front at the beginning of our contract. We have spoken to them on the phone numerous times, they insist that we pay for things that we haven't used, their customer service is useless as they are really unhelpful and won't make a note that we want to cancel. None of the call centres are in the UK so it's impossible to get things resolved quickly and efficiently. I can't wait to move next week.
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
