7,010 Customer Reviews over 701 pages
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- Location
- Dorset
- Reviewing
- TalkTalk
- Date
- 2015-02-07
- Location
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- Location
- Leeds
- Reviewing
- TalkTalk
- Date
- 2015-02-06
- Comments
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Worst customer service in uk. They are rude, unprofessional and time wasters. Internet speed was very poor 4.46 mb/s and uploaded speed 0.6 Mb/s
Never again
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-02-06
- Comments
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Your members of staff are extremely rude and do not listen to anything we had to say when trying to explain. Also i feel that you rip of your customers and when my contract is up i will no longer choice to be a talktalk customer. Such a shame as iv been a valued customer for sometime but feel very upset with the way i have been treated with my last querie!!!!!!!!
- Location
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- Location
- Suffolk
- Reviewing
- TalkTalk
- Date
- 2015-02-06
- Comments
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I will never never use Talk Talk again once current contract is up. Customer service (what a joke that name is!) seems to be designed in the hope the customer will give up. They managed to swap our number with someone else's when allegedly upgrading us to fibre broadband. This took numerous phone calls to sort and now they have not applied the £20 compensation promised and we are still not connected to fibre broadband.
- Location
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- Location
- United Kingdom
- Reviewing
- TalkTalk
- Date
- 2015-02-06
- Comments
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I am a TalkTalk everything seemed to work fine using ADSL, I then upgraded to Fibre, I didn't notice much difference in speed as I live close to the exchange, but when I run speed tests, the system kept asking if I was using cable or WiFi, I thought nothing of this, but now we have starting trying the TalkTalk TV, unfortunately I am unable use this service as I receive an eror (IPC6017) pointing to broadband speed. It is the now 6 Feb, I reported this fault on 29 Oct, I seen two, so called TalkTalk 'engineers' both looked blank and left stated they would push my fault up, however each time the fault just gets closed stating the fault is repaired. Also as said I seen two engineers but reported the problem over 10 times, on average my case will be closed after 4 days without anyone connecting me. I have done a bit of investigation and found that people with TalkTalk can experience this problem because the Fibre order has not been finialised with BT.
I feel that I shall be leaving TalkTalk as I am entering month four and still my fault has not been repaired.
- Location
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- Location
- Aberdeen
- Reviewing
- TalkTalk
- Date
- 2015-02-06
- Comments
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Worst customer service on planet, avoid like the plague
- Location
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- Location
- furness vale
- Reviewing
- TalkTalk
- Date
- 2015-02-05
- Comments
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cheap and nasty - you find this out when you have a problem . Foreign call centre a waste of time unable to get problems resolved. Will not give out uk telephone number to contact them directly.
- Location
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- Location
- Tyne and Wear
- Reviewing
- TalkTalk
- Date
- 2015-02-04
- Comments
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Keep well away. Terrible company with the worst possible customer service you could get !
Don't EVER fall for their marketing gimmicks and keep well away.
- Location
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- Location
- holme moor
- Reviewing
- TalkTalk
- Date
- 2015-02-04
- Comments
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I switched from BT to TalkTalk Business Fibre on Jan 29, 2015. Today is 4 Feb and my phones don't work. When sold to me I am told that the transfer will be automatic. However since last week I cannot use the business phone number and customers are not getting through to me. Having paid thousands of pounds through the years for advertising this is simply not acceptable. TalkTalk are blaming Bt Openreach but Openreach refuse to talk to the public. TalkTalk tell me they hpe to have a solution by Feb 17, 2015.... I shall see them in court if that is the case
- Location
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- Location
- High Peak
- Reviewing
- TalkTalk
- Date
- 2015-02-04
- Comments
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I recently had quite a complicated fault on my line which caused me to have a intermittent connection.
It took just under a month to get the issue fixed and I don't know for certain yet that the problem is fixed as the Open reach Engineer said that he's 90% certain he's fixed the problem so only time will tell.
Overall this month I have spent a lot of time speaking to various customer service advisers at Talk Talk but, I have to say the way that they've handled my issue and my complaints have been excellent.
Their own broadband engineer they sent out to test their own equipment was brilliant and spot on with his tests and diagnostics and the engineer from Open Reach that came out today was outstanding in his dedication to find the fault on my line. He worked on it all day in freezing temperatures and he didn't give up until he was satisfied he'd fixed it.
Eric in level two tech was very helpful along with Elaine and Nasima in Network Management have all been fantastic.
There was a point where I was starting to lose confidence that my issue would ever get fixed but fingers crossed I think my line fault is fixed!
My experience with Talk Talk has been very positive and I can whole heartedly recommend them.
Keep up the good work Talk Talk!
- Location
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