7,010 Customer Reviews over 701 pages
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- Location
- South Staffs
- Reviewing
- TalkTalk
- Date
- 2015-02-03
- Comments
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I'm with Sky, an elderly friend is with Talk Talk & has been for years. She decided to join Sky after financial circumstances changed and got a cheaper and better deal. However, once she went to cancel Talk Talk, they slapped her with over £100 bill due to cancelling her contract early. Unknown to her she had signed for a 2 year TV contract 18 months ago!! Also late last year, her outside telephone line snapped at the pole in the street. BT Openreach did the repair. Talk Talk then billed her £50 for work which they said was done inside the house ! There was NO work done inside the house ! On her behalf & with her permission I contacted Talk Talk, complained about both incidents and they waived both of the charges ! (After an hour and a half on the 'phone !!) Talk Talk may be the cheapest, but you get what you pay for ! For balance - Talk Talk did apologise for the billings and said that they should not have been made. They apologised to her.
- Location
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- Location
- Aberdeen
- Reviewing
- TalkTalk
- Date
- 2015-02-02
- Comments
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Terrible service. Never give them your number otherwise they will call you everyday. I've been getting calls for weeks and they are so rude when you tell them you aren't interested in their services and try to convince you until you get so annoyed you just hang up. Such mean and rude people. Really stupid cuz I'm not happy with my broadband from another company and would have considered switching if they weren't so intense and mean.
- Location
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- Location
- glasgow
- Reviewing
- TalkTalk
- Date
- 2015-02-01
- Comments
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i was quite happy till my router software failed and they wanted to CHARGE ME for a new one, even though in a feww weeks i was upgrading to fibre?
there customer services are way below par from when they first came on the scene.
shame on you talk talk lovalty counts for nothing.
i went and used and old router, in doing so i found a massive security flaw in their routers.
now i am going to slate them and release this exploit for all to see
u can use anyones phone number to logon to there account through the router.
anyones.
ive now tried it with my own obviously my dads who lives miles away and my wifes mums.
got different ip addresses for all
so insecure its laughable.
and if u use dumpper and jumpstart you can crack the pin number within 10 seconds.
yes im leaving them in 2 weeks roll on fibre optic.
shame on talktalk.
off to publish and shame
- Location
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- Location
- Shipley near Heanor
- Reviewing
- TalkTalk
- Date
- 2015-02-01
- Comments
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Painfully slow Broadband, as it is always buffering. Wish I had have stayed with BT
- Location
-
- Location
- East Anglia
- Reviewing
- TalkTalk
- Date
- 2015-02-01
- Comments
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I've been with TalkTalk a number of years - ever since it took over from my previous broadband supplier - and have recently sold my house. I wanted to cancel my TalkTalk account because I have no need for it now I'm not the property owner. The service was basically OK - slow, and now uncompetitive on price since a sudden 66% increase - but otherwise OK.
I called their phoneline and requested the account cancellation but was told that wasn't possible and that I had to cancel my BT line and that doing that would then mean my broadband would cease due to not having the requisite landline. That didn't seem right to me - why I cannot simply give notice to have my TalkTalk account closed so I know when the final payment would be due and that it's closed properly. It shouldn't be the case that I have to cancel my BT phoneline and then wait and hope that TalkTalk cancels my account with them and any further direct debits.
I asked what happens in the situation where people simply no-longer want the TalkTalk services and aren't moving house. She replied in that situation I would also have to ask BT to close my phoneline and then wait and reopen it at a later date. I was told there's no facility for cancelling my account and that I'd also have to wait for a new broadband provider to take over from TalkTalk before my account could close. I don't know when or even if the subsequent inhabitants of the house will want broadband connected, so I don't see why closing my account should have anything to do with that. During that conversation, the person I spoke with became aggressive in tone so ultimately I put the phone down rather than listen to her rant at me. I've never spoken to a customer service like that before.
I called back a short while later, after cancelling the BT line (which was a very straight forward experience in comparison), and was told this time there was a "technical problem" that prevented the closure of accounts and that they'd like to call me back in an hour. I asked if I could speak to someone else, but instead she went herself to supposedly speak with a customer service manager. When she picked the phone up again 5 minutes or so later it was another excuse about how there's now a "stick" on my line. It doesn't instill you with much confidence in a company when you get a string of different excuses like that.
I asked when my next payment was due, she said she didn't know. I asked about cancelling my direct debit and she said that would incur a charge. I had to go ahead and cancel the direct debit because I was concerned and left with no other route forward. I think the customer service is appalling, the misinformation and attempts to avoid or redirect a basic request to close my account mean I no longer trust TalkTalk.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-01-31
- Comments
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As has been said before on here - please AVOID TALKTALK LIKE THE PLAGUE IF YOU DO NOT WANT TO LOOSE YOUR SANITY AND TIME!
If their representatives do not want to bother helping you or if your query becomes too much trouble for them, then they simply hang up on you or end the live chat conversation. This is very frustrating as you go through the trouble of giving your details and answering their security questions etc., then you go through telling them all about your problem - then come back with annoying standard remarks like "I understand your concern", "Thank you for your patience with TalkTalk today" and then then absolute killer, when they have taken up a ridiculous amount of your time, frustrated you to the point you just want to explode and NOT answered your query - "Thank you for calling TalkTalk, is there anything else I can help you with today?"
I have been through the 'moving house scenario with TalkTalk' and suffice to say they took money from my account for my old number (which was no longer in service) and my new number (which took them 2 months to connect). It took about a year and a half for me to get my money back and that was only because I contacted their then Chairman and issued a scathing review of their failings.
Operators in their Indian call centre call to trick you into committing into another 18 month contract and if they think you will say anything other than yes, they hang up.
I paid my bill and two days later still had no phone. They then tried to get me to call a premium rate number from a phone that I had just explained for the tenth time was not working and then suggested I call from my mobile!!! You know a phone call to TALKTALK is going to go on FOREVER! If you call their 0203 441 5550 number you can only pay your bill using an automated system (my bill was paid so I just needed to speak to someone) and then you are cut off.
Everytime I have to deal with TalkTalk I need to take a bottle of Valium just to prepare myself.
Please, I beg you, desert this awful atrocious joke of a company if you are already a customer and DO NOT touch them if you are not.
One last thing, all the positive reviews about TalkTalk are fake!!!
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- TalkTalk
- Date
- 2015-01-31
- Comments
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Not really sure what I am paying for with Talk Talk except for high blood pressure and a little black box that plugs into my wall. After 3 hours of phone calls over 2 weeks I still have no broadband. Whenever I call to complain I am told to "wait 72 hours and call again". Not sure why I have given them one star for broadband as I don't have any! I tried cancelling my contract as they seem to be unable to provide me with anything and they said that will be £230. I am struggling to decide whether to carry on paying for a service I am not receiving or whether to pay their ridiculous fees for cancelling the contract. Seriously, do not sign up to Talk Talk.
- Location
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- Location
- london
- Reviewing
- TalkTalk
- Date
- 2015-01-31
- Comments
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having moved to talktalk from sky, i can say it was the worst idea i've ever made. If you are making the switch, I would advise against it at all costs. Their support is shocking. The internet speed is nowhere as close as sky.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-01-30
- Comments
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Terrible broadband and terrible customer service. Broadband cut outs all the time, and when I came to cancel i was given incorrect information and had to ring 3 times to get it cancelled. Appalling service all round. Do not be tempted by cheap deals!
- Location
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- Location
- Martin
- Reviewing
- TalkTalk
- Date
- 2015-01-30
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.