TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 2187 customer ratings since 2021-05-17 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,513 Customer Reviews over 652 pages

  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I had been a loyal talk talk customer for a period of 8 months when I suddenly experienced complete loss of service of both internet and land line. Following this talk talk sent 5 engineers to the wrong address and were unable to repair the problem. This lasted for 4 weeks with talk talk confirming after every phone call that they would register the correct address.

    According to talk talk the error has now become to "complex" and in order to be repaired and new solution of providing me with a new landline and contract has been reached. Due to the cancellation of the previous landline/contract I have now been charged the outstanding balance of the contract (I was told this would not occur) which comes to a total of £307.

    I have also accrued a phone bill of £43 which I have not yet tried to recover due to the incapacity of talk talk to provide the most basic of service. The current outcome is that talk talk will keep the £307 as credit in order to pay all future bills in advance therefore not refunding me and leaving my bank account potentially overdrawn.

    If you could please are this message and recommend people to avoid talk talk it would be very appreciated.
  • Reviewer
    Location
    Fremington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dont deserve 1 star! Absolutely rubbish! They lie to you. They rob you! Was told we would get full speed broadband. LIE! Told us we would be billed the 30th. LIE they took £27 on the 13th, 2weeks after joining. Customer service is a JOKE!!!! I will be cancelling without paying their cancellation fee! Not getting a single penny from me again! AVOID!
  • Reviewer
    Location
    Pontypridd S.Wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ABSOLUTE RUBBISH SERVICE!!!! AVOID AT ALL COSTS!!!!
  • Reviewer
    Location
    High Wycombe
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Truly a dreadful service, I am stuck where to start? The pitiful quality of the TV package, woeful broadband speed & reliability or the complete lack of customer service. TV package is so poor I have gone back to SKY and just wearing the cost till contract runs out, BB & tele line are unstable, down load speeds vary from 300kbs to 900kbs - connection drops regularly - customer service..just book a call and see how they perform.
  • Reviewer
    Location
    North Lincs
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    According to my router-modem, the physical line is still rock-solid, with very good BER numbers and an OK speed for the line length. It hasn't changed.

    The alarming decline in the service speed and quality, over the last few months, is thus nothing to do with BT Openreach. It's all to do with TalkTalk. I infer from the pattern of low speeds at peak times (evenings and weekends) that their part of the network just does not have the capacity needed for the modern world of fast connections and streaming video. With IPv6 a necessity for the future, their lack of apparent planning for this is another negative sign.

    Locally, the funding for superfast broadband is in place. It feels like a bit of a gamble to switch now, not yet knowing what deals will be available. But Talktalk doesn't look like an option.
  • Reviewer
    Location
    Hannington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Having changed from BT last month I am happy with all aspects of the service so far from TalkTalk. The line is very stable, as it was with BT, but my speed is now 2.6 Mbps down and 0.5 Mbps up compared to between 1.4 and 1.9 Mbps down and 0.25 - 0.35 up with BT.
    My attenuation is 61dB (4.3 km from exchange)with a SNR of between 2dB and 3dB (was the same with BT but with lower speed).
    dependent on time of day - but the line is always stable and has never dropped out during normal operations.
    The line mode is G.Dmt ADSL and I have asked TalkTalk to switch me to ADSL2+ to see if there is a small improvement in speed (distance from exchange could make this improvement marginal but it's worth a try).
    Please note that the rating above relating to speed is not a criticism of TalkTalk but just a fact of life based on the length of the line!
    In addition to a much lower price than BT charged, BT's service was limited to 10GB - TalkTalk's service provides for unlimited data. Other telephone charges are similar (£8.00 all in for Anytime Calls and Unlimited Broadband plus an annual line rental of £120, paid up front)
    The only misgivings I had before changing, which actually caused me to hesitate, was the lack of trust I had in the sales people with whom I spoke to at TalkTalk - their technical knowledge was extremely limited and this led to them giving me information that I knew to be incorrect. In the end, I put this down to ignorance rather than any attempt to intentionally mislead and made the choice to switch to TalkTalk on the basis of a recommendation from a neighbour with similar technical knowledge to myself and on whom I knew I could rely.
    Initially TalkTalk set my speed lower than it was with BT but I spoke to a technical engineer who increased it to 2.17 Mbps (IP throughput) and via my new Billion 7800DXL Router I've tweaked the SNR from 6 dB (target SNR) to 3 dB to improve the speed to 2.6 Mbps (3040 Mbps at the router).
    I'm very happy so far with the service from TalkTalk.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    NEVER EVER use Talk talk services.
    Customer service is poor.
    They have bad relationships with their engineers who don't give a ... about your broadband whatsoever.
    I simply wasted more than a week of my time resolving a problems with Talk Talk. Terrible provider, worst ever!
  • Reviewer
    Location
    Southbourne
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talk talk are a shambles, my father has just had a stroke and desperately relies on his telephone, yet they can't even turn it on when promised. Trying to get anywhere with their customer service - well where do you start, all their advisors on the web chat are 'busy' presumably dealing with all their other unhappy customers ! No option to get them on the phone ! No help what so ever !! Appalling customer service, I wish we had never gone with them, cheap yes, service no.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can not rate low enough.
    One month later after broadband was meant to be activated till have no service, for which Talktalk are charging as if it was all fine.
    Called their customer service 8 times, each time the matter was transferred to the senior engineering team, each time they were not able to solve the problem and asked to call customer service again.
    The engineer came to inspect the line and yet again was told to contact customer service as line was dead.
    The irony is that they just charged £50 as connection fee.
    Definitely the worst service I have seen so far
  • Reviewer
    Location
    East sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After being with aol/talk talk for over 20 years, we suddenly found our broadband speeds dropped so low we could hardly do anything on the internet. We tried to solve the problem over 4 months!! But unfortunately we just kept getting fobbed off and passed from department to department, an engineer came out and told us one thing then the people on the phone would tell us another insisting that the speed had not changed and that we were receiving the same speeds as we always had, which was completely wrong. So eventually we decided to change provider, as we had never in the 20+ years missed a payment we expected this to go smoothly (wrong!) they then sent a bill for over £100 as final payment owing, so I wrote back asking what it was for and received another bill back for a lesser amount, again I asked what for. We got no reply and no explanation just a letter from a bailiff company stating they had brought the debt. Great after 20+ years of monthly payments apparently as it turns out if an engineer has called within the last 3 month, even when the fault was with them and never resolved apparently it's in the small print that you have to pay for the call out! At least now after changing to BT I can use the internet to write this, with good broadband speeds.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.