7,005 Customer Reviews over 701 pages
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- Location
- Portsmouth
- Reviewing
- TalkTalk
- Date
- 2015-01-26
- Comments
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If i could i wouldnt give them a rating they are awful!.
I have been with them 4 weeks iv been waiting for my tv to go live and have the channels im paying for go online. Buuuutttt every time i call i get fobbed of with sone story and no one understands why in upset. No one speaks english abd now iv cancelled it i have to pay 600 cancellation fee what a joke!!!
- Location
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- Location
- Essex
- Reviewing
- TalkTalk
- Date
- 2015-01-26
- Comments
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Avoid at all cost really bad service. Been with Talktalk for a few years, had regular issues with my standard broadband it kept loosing Internet. Decided to upgrade to fibre large and the TV service. What a mistake was given a go live date of 19th Jan 2015, on the day an engineer turned up outside the appointment times installed the router tested the line and left saying the broadband will come live anytime upto midnight. Guess what no internet, contacted Talktalk who stated they had made some adjustments, told me to switch off the router for 20 minutes then turn it back on and all my problems would be solved. Not a chance, they sent an engineer 2 days later who found that a splitter card in the box down the road was faulty. The engineer did not have a replacement card with him, so put it on a priority for next day repair. Phoned Talktalk to confirm what time to expect the engineer, they could not give us an update for 24 hours. Was promised an engineer would be with between 0800 and 1300 hours on the Friday 23rd. Telephone Talktalk as no engineer arrived now to be told not able to source a replacement card for 1 month and if we wanted to cancel the order that they could not fulfill we would have to pay £400 cancellation fee. Do not trust Talktalk avoid at all costs
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-01-25
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-01-25
- Comments
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Worst provider ever. plus tv package ties you down for 24months. initially before apparantly agreeing to this i was receiving 14mb. Ever since recieving 1.9mb. The youview box is slow and rarely works as the internet speed is so slow. Impossible to leave mid-contract as the only way to void contract is to have an unresolved ticket open for 28days. every time you complain the agent just closes the ticket anyway so you can never achieve this. every time i have phoned customer service the least amount of time i have been on hold is 15minutes. Would recommend anyone looking to join should go sky or bt instead
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-01-25
- Comments
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I live in a very small flat and we cannot use the internet anywhere apart from the room the router is in. I have had three very long conversations with TalkTalk staff, one of whom hung up on me when he decided he didn't know how to help. The only advice I have been given is to pay more for fibre. Absolutely terrible service.
- Location
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- Location
- Sussex
- Reviewing
- TalkTalk
- Date
- 2015-01-25
- Comments
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I have been with Talk Talk since September 2014 and signed up to the broadband and phone plan. I had few problems and was happy with the service.
In December, I decided to upgrade to the 18 month Broadband, Phone and Plus TV plan at £9.50 a month plus line rental for 12 months. I explained to the agent that I was away for Xmas and they said that the TV box would be held at my local post office for me to pick up when I arrived home. I arrived home and had no tv box. I emailed the delivery company and did not get a reply. I also realised that Talk Talk had charged me just over £35 for the plan and emailed talk talk customer service who replied saying that the plan was £35 and if I wanted a discount then I should pay line rental up from for a year and then would get a discount on line rental.
Obviously I was annoyed and frustrated at this as the plan I had signed up to was the advertised discount price of £9.50 plus line rental for 12 months. I then phoned up Talk Talk (January) who told me that the half price plan had been cancelled for no reason but that they would renew it for me with the discounted price for 12 months on an 18 month contract and that they would refund me the difference. I also explained that I had not received my tv box and they said that I should receive it soon.
I then rang again around a week later as I could not see that my plan had changed and they said that the system would not let them change it to 12 months only six months and that I would need to ring up in six months time to add another six months on. I said that I was not happy with this and they said that there was nothing that they could do. I explained that I had still not received my tv box and they said that it had only just been sent and that I needed to be patient.
I then rang up a week later explaining that I had still not received my tv box that I was being charged for and the agent said it had been cancelled in December for no reason and that he would re-send it. I also explained that I was unhappy as I should have a discounted plan for 12 months and not 6. The agent said that he would speak to his manager and do me a great deal and came back offering me a discounted plan for five months. This is when I went high pitched and asked to speak to the manager as I should already be on a 12 month discount and he was offering me a lower time than the six months I was already on and the agent said I was not to worry and that he would do me a great deal without me speaking to a manager. The agent came back and said that he had put me on the 18 month contract for a discounted price for 12 months, re-sent the tv box and an engineer would be with me next Monday. Basically what I had signed up for in December. I phoned a few days later asking how the engineer was going to fit the tv box without a tv box as I had still not received it. The agent asked me if I wanted a tv box as it had been cancelled in December. I asked to speak to a manager who was very rude to me and asked if I wanted the tv box as it had been cancelled. Again I explained that I had not cancelled it and that I had been charged for a service I had not received so she gave me a £5 discount. The manager then put me onto the 'loyality department'. The agent re-sent me a tv box, put me on an 18 month contract with 12 months discount.... that was today. I'll update what happens.
In short Talk Talk are outrageous and have no customer service skills. They cancel your plan for no reason, cancel deliveries for no reason, charge you for a service you do not have and when you speak to a manager they are rude and transfer you to a different department because they do not want to deal with your call.
In general, I don't complain but this service had been so unbelievable that I have had too!
- Location
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- Location
- Edinburgh
- Reviewing
- TalkTalk
- Date
- 2015-01-25
- Comments
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We took out Talk Talk Essentials package in my wife's name but I paid for it up front. We agreed a monthly payment of £5 pm with broadband to be installed 2 December and TV 6 December. They failed to show up so they then had to cancel TV installation. Broadband finally arrived 16 December. Tv still not installed ans it's 24 January. Many missed appointments have passed and in between they unilaterally increased the payments to £8.50 pm. We have emailed and written to them. They have done nothing. What they have done is post us our TV kit (when we paid for installation). It doesn't instal.
Talk Talk are inept. Their customer service is the worst I have ever experienced and they are without doubt the most useless provider of broadband and TV in the market. I would urge anyone contemplating using them to go to any other provider because they will be in a different league to Talk Talk. I regret engaging them. I would never use them again they have been absolutely hopeless and haven't even provide the full service for which we contracted nearly two months down the line.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-01-25
- Comments
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The worst broadband provider.i will never recommend talk talk to anybody. I have receive very bad service.they charge your bill secretly.for no reason.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-01-24
- Comments
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For the sake of your sanity if you are a gamer do not subscribe to TalkTalk. Connection is too slow with plenty of disconnections just to keep things interesting. Quite often the connection is so bad I can even use Skype.
Also, according to their customer service, this is normal...
- Location
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- Location
- carphone warehouse leicester
- Reviewing
- TalkTalk
- Date
- 2015-01-24
- Comments
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Their customer service is shocking. It is awful. I work as a consultant at carphone warehouse and call on customers behalves. I called to cancel a new order. (not even connected yet) and was pass through multiple people. Hung up on twice and SHOUTED AT BY THEIR WORKER. Working in customer service myself I think this is appalling. The person I spoke to was called muhammad and was in new orders department. Disgusting service.
- Location
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