7,005 Customer Reviews over 701 pages
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- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2015-01-21
- Comments
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Worst cutomer service I hav ever received from any supplier in my whole life.
I took talk talk connection because there was a good deal but a couple of months later my discount was taken away and I was being charged more than I agreed. I did not notice it first because I had a direct debit set up but then I rang them and I was told that the dal I had taken was has expired. I asked them why would I take a deal for it expire only 2 months after the contract started. After a discussion I was given the extra money charged as a credit over the time of my contract.Recently (after being with talk talk for 1 year) I moved out of the property and wanted to know my options. I could take the coneection to my new accomodation as it was temporary and there was already internet connection there so I could either cancel the contract by paying around £180 or hold the account till the end of January to be moved over to my permanent accomodation. I was told there would be no chanrges while the account is on hold. Then I got an email from talk talk saying someone is taking over my line. I rang again and was told that because someone has moved to the property where I was living and they want to take over the line and that my contract with talk talk would stay the same and I will be given a new line when I move the services to my permanent accomodation. I again confirmed whether I could still hold the account till the end of January and I was told yes and that there are no charges. A few days later, got an email with a bill of £75 so I rang again and was told that this is contract breakage fee. I said to the customer service adviser that I had not broken the contract and that I will be taking the services to my permanent accomodation by the end of January. He said it is automatically generated bill and that I dont have to worry about it. A couple of days late money was taken from my account so I rang back again only to be told that my contract with talk talk has been cancelled. I was shocked to hear that because I was repeatedly told that my account was on hold. This time I was told that if I take a new contract with talk talk I will be refunded this fee but that would mean that I will have to sign up for another 18 month contract at a price higher than my previous contract price. I have spoken to customer service managers since then and no one has admitted to their mistake. They are insisting that they were right to concel my contract because line was taken over by some other provider. I would have been ok with the fee only of I was given this information when I spoke to the customer service adviser. Finally I was told that this issue will be escalated to the senior manager and was given a reference number. I was told that I will get a call back in 2 days but didn't get any call so I rang again and was told that there has been no response yet from senior management and that I will get a call back the same day or the day after. Again no call as expected, so I rang again today and got the same response but this time I was told that they couldn't give me any response time and they couldnt pass me on to someone else becasue there is no one senior to the customer service manager. I will not recommend the service to anyone after what I have been through.
- Location
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- Location
- portsmouth
- Reviewing
- TalkTalk
- Date
- 2015-01-21
- Comments
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Abousoute crap ive had nothing but problembs with them since i joined up save ur sanity and dont bother with this company i had been with them a year i decided to go with there mobile package the joke was on me they never sent the sim plus ussage for the month which i never used and card i have never recived i rang them sevral times they said it had been sent so id have to pay so i told them shurly u can check the sim cards ussage to see that i havnt used it so they did and they agreed i hadnt used it promised to waver the bill but stoll sent me them and after sevral million phone calls i had enough of the crap and asked to speak to the manger he agreed that it hadnt been sent because it had showed up as returned sim on the system unused and to waver the bill and to ignore any further bills and yes they did constantly send them out till i moved i asked talk talk to reinstall me worst dession in my life they never turned up on the instalation date so i whent to the phone to complain the woman said she would put in a new date for reinstal and i asked for a set top box this time and she put thougth as a new phone number acount when she jsut beeded to add to the old one i rang talk talk to make shure that my old adress had been canceld and that as she had put it though as a new acount i wouldnt end up with two phone lines acounts and two lots bills and they promised they eouldnt when tei packages come though the post i wasted more money in the phone box to tell them again i didnt want two acounts i was told there was defiantly only one one my acount i was worring about nothing they then proceeded to bill me for both and when i complained they sent me a bill for end of contract fee and lots of added fees i didnt owe on top of thr bill two enginer fees when they areed to install me for free if i whent with them as i was out of contract with them and agreed to another 18mths with them ive wasted my mony ringing them in phone box to sort it out they arrange the right bill after sevral phone calls of complaint they sent me my the right bill package costs plus phone line exrras ect to only add it on to next months bill ive had enough of this company ive had no phone line or internet since end if november im nearly in feb now and still thay havnt fixed it but happy to senf me the bill plus the extra bill for all the exta things they have add on that i dont owe i wish some would sue them for breech contract as they dont keep to there own contract complete wasters
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2015-01-21
- Comments
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Had phone line and broadband with Tisscali and TalkTalk for over 10 years. Last summer broad band was off more than on. Spoke to lots people from Indian sub continent difficult to understand refused "help from engineer " at £50 a time to check line, I was on the phone at the time!! Told the last person I've had enough I'm changing provider back to BT. Now I'm being chased for £200 for the rest of my "unsignrd contract" They broke the contract by denying me broadband for so long. Now being chased by a debt agency who are sympathetic because they are getting false information from TalkTalk. What a terrible company to deal with.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-01-21
- Comments
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After the storms that happened in 2013 we were left with no Sky as the connection had problems. We therefore decided to move to talk talk. Best believe since my mum decided to change over to them I have not watched TV as the one time I did the connection was crap the show I was watching kept freezing and going funny it was an absolute i joke so I asked my sister if this was a regular thing which it was. The broadband is the slowest thing as the tv uses it and if people are using their phones on wifi it's even slower. I spent half hour trying to reload big brother last night because the connection was so bad I nearly smashed my iPad. Last week we finally signed up to Sky as we had completed 12 months with TalkTalk only to find out that our contract was actually 18 months which no one had advised us of! The lady on the phone was extremely useless and rude. They seriously need to just shut down the whole situation and stick to telephone DONT know why they even bothered bringing out tv if they can't even keep up with the competition absolutely shocked at how bad everything about tall talk is. If you want to save yourself the stress from slow phones, missing shows, and spending hours reloading or waiting around for a connection then please please please do not go with talk talk I can guarantee you will be writing a review like so soon otherwise. :) sorry talk talk if the truth hurts
Ps by just reading the other reviews I knew I was not being out of order when writing this
LOOKING FOWARD TO SKY :D
- Location
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- Location
- Bromley
- Reviewing
- TalkTalk
- Date
- 2015-01-21
- Comments
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Disgusting!!!!!!!!!!!!!!!!
Joined Talk Talk at the beginning of December....was supposed to go 2 weeks after. The engineer came round unable to do anything and said that the line was not connected (fair enough). Phoned Talk Talk and explained I needed the line to be connected "Yes Sir, Verry Sorry Sir, No problem Sir", 3 weeks later they send out another engineer who tells me exactly the same thing "the line has not been connected", "can you not connect" I ask him, "no, it's not on my job sheet" is the answer I get.
By this time I am more than than a little frustrated but kept my cool and phoned up Talk Talk for a Third Time!!...this time I was quite hopeful as the person I spoke to seam to understand the very simple fact that I needed my line to be connected!.... Today is the 21st of Jan (8weeks on) and despite being on the phone to Talk Talk for well over an hour....the Third engineer has just come and told me YET AGAIN the same same thing, "your line is not connected and it's not in my job sheet to do so"!!!!!!
Take my advice....Stay as far away from Talk Talk as possible!!!!!!!!!!!
- Location
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- Location
- Northampton
- Reviewing
- TalkTalk
- Date
- 2015-01-21
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-01-20
- Location
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- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2015-01-20
- Comments
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Customer service is rubbish.
I have called them and was told someone would call me back that did not happen I had to call them back. Then I had to repeat the same information 3 times. Which was just drama. I do not understand if these calls are recorded or you make notes why do I have to explain myself. Then I am on hold and I can hear everthing that is being said in the background. What kind of service are you offering people. An to top it off I left you in October it is now January 2015, and I am still getting bills, an you are putting charges on my account. I really think. That once a person has left your company that you should finalise the last bill 30 days after they left not 3 months later. I will never go back to talk talk and I would not be recommending them to anyone. Customer Service appalling. Staff need to go on Customer Service course and get an NVQ Level 1.
- Location
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- Location
- Hertfordshire
- Reviewing
- TalkTalk
- Date
- 2015-01-19
- Comments
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Talktalk Tv and broadband does not live up to all the claims although I now have Fibre Optic Broadband at £10 per month extra a Month I still get buffering. I have another 12 months left on my contract and it would cost £470 odd pound to terminate early. When I took out the contract I was told it was for 18 Months however this ended up as 24 months. Customer service is absolutely hopeless when I do finally get to talk to someone you end up going round the houses without solving any problems, I have carried out report and fix but this comes back telling me everything is working normally. I could not recommend TalkTalk to any one. My son is with Virgin Media he is more than happy with the service he gets, I may look at this when my contract ends.
- Location
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- Location
- Livingston
- Reviewing
- TalkTalk
- Date
- 2015-01-19
- Comments
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This is my first ever review which i wrote, so unfair treatment i never met before, during 12 months contract Talk Talk company raised monthly payment twice, it's not about money, it's just £2.2 but about honesty, broadband is so slow to, uploading photos takes ages, never again.
- Location
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