7,005 Customer Reviews over 701 pages
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-01-16
- Comments
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TalkTalk Fibre Broadband is the worst broadband I've ever used. I pay for 76mb/s and i can using this speed just between 10AM - 2PM, and from 2AM - 5AM. If you like playing in multiplayer games [like WOW, Dota, Counter Strike, GTA] in any normal time (it mean afternoon, evening, or weekends - forget) Normal ping are close 150 or more at this time. In my last home I used virgin and ping was all the time close to 10-20, but i cannot take this broadband in my new address. You can order technical support everyday if you want - it will not change anything. Do not fix it. I bought a new router, but the fault of the Internet. Apart high ping, less speed is very often in afternoon, or evening that broadband stop working any 2-3 times in every hour. it's a nightmare. I really do not recommend
- Location
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- Location
- Norfolk
- Reviewing
- TalkTalk
- Date
- 2015-01-16
- Location
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- Location
- Ipswich
- Reviewing
- TalkTalk
- Date
- 2015-01-16
- Comments
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Unbelievably useless, unreliable, speed nothing like advertised. I moved from BT where I had a similare package and am now planning to return to them. TalkTalk all of sudden speed plummets, connections are dropped, no way can I rely on this to work from home. I've not once seen the advertised speed when monitoring, totally appalling and not fit for purposed.
- Location
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- Location
- Rochdale
- Reviewing
- TalkTalk
- Date
- 2015-01-16
- Comments
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I can honestly say that Talk Talk are the worst company I have ever had the displeasure to deal with. From contradiction on prices,speeds,billing,accounts. I could go on and on. However I have allready wasted enough of my life with these people.PLEASE DON'T even consider using them.
- Location
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- Location
- Catterick garrison
- Reviewing
- TalkTalk
- Date
- 2015-01-16
- Comments
-
Talk talk are the worst company I have ever known. The customer service is shocking. The only good point about the company was it was cheap but u couldn't give it away now that we realise how bad the company is. They changed the install days 3 times, then they canceled our contract with out telling us we was on the phone to them for 3 hours getting passed around . We finally got it all up and running but the tv doesn't work its constantly has no signal and the picture is pixelated every 20 seconds. We rang them they said it was our problem with the aerial yet we've had it checked and it's fine. They want £450 off us to cancle the contract, they want money out of us when we arnt even getting what we are paying for. The website is never working the app is never working. Maybe talk talk should concentrate on fixing your problems rather then advertising your services cheap to get more customers, if u kept your customers happy they wouldn't need to leave you, I woudlnt recommend this company to my worse enemy :) if you want a hassle free tv and Internet go with sky yeah you pay more but u honestly get what you pay for, once our contract ends with talk talk we will never return and I will make sure none of my friends or family use them. I'm a hairdresser so I will also make sure my clients never use them!!!
- Location
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- Location
- Shropshire
- Reviewing
- TalkTalk
- Date
- 2015-01-16
- Comments
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Broadband connections are fine, its just the tv box. Its sooooo slow and unresponsive at times, and the on-demand service only ever worked once for me.
I live in an area where the web's been slow for decades, but recently BT finally got around to providing us with faster lines.
ive had a few issues with talktalk in the past, customer service being the old problem, they contract call-centers to far away chaep labor countries imo, as the english communication 99% of the time is shockingly poor, and ultimatly frustrating as u spend ages on phone and come away feeling u got nowhere.
They apparently cant tell me when my contract ends!! another tool they have to trap u into more fees if u do leave. That should be illegal as isnt that fraudulent ways of gaining money from customers?
Anyway.. the new speeds my area had almost made want to swap, but the increasing costs from all providers left it all a mess. No virgin around here unfortunately, and BT ripped me off many years ago back in the dial up days, so i refuse to ever go back to them directly.
SO i just went easy option & stayed with talktalk.
The endless letters thro door about tv i didnt want really annoyed me too, and each time on phone they would try to sell me the stuff, eventually i fell for it and took a tv package on one of those cheap intro offers.
Then came problems. Im not a huge fan of tv anyway, it bores me.. or my previous jobs have never allowed me to watch any regular stuff, but the on demand seemed ok to have. BUT..
The remote control or the box's receiver is sooo slow u end up pressing buttons 3 or 4 times thinking 'did i press it properly', then after 5secs the tv changes all the things u pressed 10secs ago.. or u press 'guide', nothing happens., so u press again, nothing, press again making sure u point at the box.. then 5 secs later the guide comes & goes and comes & goes.. its almost laughable xD if i wasnt paying for this rubbish ofc... its so annoying.. Really poor technology inside that box.
Then on demand.. well.. to use it u have to put in your postcode (presumably for the tv license we all get ripped off with) eventually i set it up and watched a movie.. great 2 or 3 quid seemed ok..
But its never workled since.. 'cant connect to service', or currently unavailable is all i ever get..
What the hell am i paying for? surely if they cant provide me the service they are charging me for i can leave right? lol, no.. i have to pay them if i leave early now...
I dunno whether its our gov'mt or ofcom's lack of effort or will..or both xD but someone needs to stamp down on these companies, we all being taken for a ride.
If a shop keeper did this to u then u'd be on his doorstep until he gave u money back.. a big company does theses things and nobody can do anything.. its wrong.
- Location
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- Location
- Stockport
- Reviewing
- TalkTalk
- Date
- 2015-01-16
- Comments
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wow.. AVOID LIKE THE PLAGUE.. where to begin?
1) Wifi doesnt work. never has
2)Internet worst ive ever had( worse than a dongle!)ps3 online - no chance, online poker -no chance ( once disconnected with me having AAAA and 2 people all in for an amount of money which would pay the whole service 2 years over.)
3)no ethernet cable will work with the router other than the crummy 2ft one provided.
4)they add things to your bill youve never asked for ( charged me 7.50 calls boost i didnt ask for and have never used the phone once in 3 months? madness)
5)when you complain to customer service about the extra charges they decided you need to pay. they say what you want to hear and then charge you again anyway( happened this months bill too)
6)when your direct debit doesnt work when youve agreed a 18.45 a month package, left 20 in the bank and it isnt covered coz theyve added 7.50 to your bill against your will they also charge you 10 fee.
Absolute con artists, amazed how they are still in business. ill end as i started AVOID LIKE THE PLAGUE!
- Location
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- Location
- swindon
- Reviewing
- TalkTalk
- Date
- 2015-01-15
- Location
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- Location
- wiltshire
- Reviewing
- TalkTalk
- Date
- 2015-01-15
- Location
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- Location
- Leeds
- Reviewing
- TalkTalk
- Date
- 2015-01-15
- Comments
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I left Talktalk as broadband was slow and customer service terrible and kept sim only with them. Big mistake they dont give you your minutes they charge 35p for 2 second calls freeze your free texts all the time dont notify you when you have gone over and despite having a limit on top of allowance allow you to go over by double and they barley speak english worst company i have ever had to deal with
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.