7,010 Customer Reviews over 701 pages
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- Location
- United Kingdom
- Reviewing
- TalkTalk
- Date
- 2014-12-02
- Comments
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Quite simply the worst experience I have ever had with any company.
Spent months trying to get them to install. When installed it often failed. Customer service was like a circular vortex of incompetence, hours and hours of my life wasted.
Eventually decided to cancel the contract, a process which again took hours and significant interaction with cynical and deliberately obstructive call cente workers. Was then FURIOUS to find three months later that they had continued to charge me!! Called up to complain and get my money back and was essentially called a liar.
If I had the time I would actually consider suing, as their actions are above the merely incompetent and bordering on the illegal. They effectively stole three months of rental from me.
Avoid these jokers like the plague.
- Location
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- Location
- Newport, South Wales.
- Reviewing
- TalkTalk
- Date
- 2014-12-01
- Comments
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Where to begin.
I ordered talktalk Fiberoptic broadband when I moved into our new home.Got told I would need to take a normal broadband (phone line) before they could switch on the fiber.
Silly me, I agreed to this and the date came. Like clockwork the internet was working (>1mb/sec). Called as agreed to switch over to the package I told them I wanted.
Now they can't do it?. Wow - simply wow. Spoke to several people on the phone and they finally agree I had been miss sold the service. Talktalk agreed to cancel it the day my BT Infinity was installed (straight to the package I wanted in the first place).
The day comes and BT were faultless. Talktalk switched off as agreed in the previous call - all done and dusted.
I then notice I was charged £85 as a cancellation fee by Talktalk. Straight back on the phone to them. After having one of them laugh over the phone and me lose my temper with how unprofessional they are - They state they have issued a refund and it would be back in my account within 10 working days. Great all done.
Check 2 FULL weeks later and no refund by Talktalk. Straight onto the phone chat as it's now quite late. The support "rep" looks into the issue and says no refund has been processed and I need to login to the website under "my account". (I no longer have an account so I can't do this).
I mention this to the rep and say this needs to be resolved in a timely fashion of I will be taking this to a small claims court to which they reply "go ahead" and cut the chat dead.
I must mention I have talktalk in another property I own on the package I requested in the first place which I will be ending as soon as my contract is up with them and going to BT (Slightly more expensive but worth every penny to date!)
Stay away from Talktalk. They have lied constantly to get my business even after explaining I already have business with them. Now they are playing around and acting like children and not a company you can trust.
I don't write reviews but if this helps deter one customer I feel it's been worth my time.
STAY AWAY
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2014-12-01
- Location
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- Location
- lanarkshire
- Reviewing
- TalkTalk
- Date
- 2014-11-30
- Comments
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Disgusted with the latest trick, after being charged for a years line rental I called to ask they change it to monthly and refund me the difference. Being told this would take 28 days to issue a cheque I simply cancelled my order. Was then told I would have a refund to my account within 5 working days. Calling 9 working days later I was informed the refund had NEVER been processed and she would do it now and it would take 5-10 working days!! So had I not called to chase this talk talk would have been 170 quid up for providing absolutely no service whatsoever!!!
- Location
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- Location
- england
- Reviewing
- TalkTalk
- Date
- 2014-11-30
- Comments
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by the way I only clicked two stars by mistake it should be one. DONT EVER join talk talk.. Firstly there bills come out days in advance meaning if you dont have the money in till the assigned bill date you're left with an extra £10 charge from talk talk and a bank charge. Then when I phoned them up and told them I was bored of talking to people who couldn't understand me I got broken English. Trying to explain I shouldn't be charged for the failed direct debit as its there fault. To be told after much debating that's fine so got £10 knocked off my bill. To then be charged an extra tenner on my next bill. I then phoned up and queried this to be told the ten pound they took off was to be added to next months bill. They are actually breaking the law and need to be stopped!
- Location
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- Location
- Cambridge
- Reviewing
- TalkTalk
- Date
- 2014-11-30
- Comments
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If there was an option for 'zero stars', I would have chosen that.
It is very rare that a day goes by where I do not need to reset the internet.
Commonly, I have to spend 15-30 minutes waiting for the internet to sort itself out.
Talk Talk suggest getting a new router - I've had 3. The service is still atrocious.
I cannot more strongly suggest getting your internet from someone else if you live in Cambridge.
- Location
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- Location
- Melton Mowbray
- Reviewing
- TalkTalk
- Date
- 2014-11-29
- Comments
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I have been with TalkTalk for many years, I have found them to be fair and very helpful, I know it would be better if customer service was in the UK,but I have spoken to the overseas branch, and found them to be very good. On price they are hard to beat, but like all the rest prices are creeping up.
- Location
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- Location
- Surrey
- Reviewing
- TalkTalk
- Date
- 2014-11-29
- Comments
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Had the service for over a year and it was good so remained with them. No sooner had I committed to a new contract than problems started. Rubbish broadband speed and service failure on a regular basis. Disgraceful customer service as well, yet prices rise every 6 months. What I hate the most is their belief that they have a right to call you at any time with stupid offers you've specified you're not interested in. At the end of this contract, I'm never having anything to do with them again!
- Location
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- Location
- Clacton
- Reviewing
- TalkTalk
- Date
- 2014-11-29
- Comments
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impossible customer service - smoke and mirrors used to deflect. will not let me cancel during their ten day cooling off period.
router very poor quality and cannot connect in the room nextdoor, Get a better signal from the neighbours router!
terrible terrible terrible AVOID
- Location
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- Location
- North Yorkshire
- Reviewing
- TalkTalk
- Date
- 2014-11-28
- Comments
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Email: If I could give no stars for reliability I would. It must be part of their policy/business model to drop the service after 5 minutes at times of medium/high traffic…it happens Every time..(and I mean every time).
So, you use their product for 5 minutes, then wait 20 to get back onto it. You can write reviews like this whilst you're waiting.
- Location
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