7,010 Customer Reviews over 701 pages
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- Location
- Ayr
- Reviewing
- TalkTalk
- Date
- 2014-11-05
- Comments
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Like most utility companies, customer service is appalling.
Be economical with the truth, sell the product, then grow cloth ears - quite a strategy but TalkTalk has it off to a fine art.
Regarding the product: Speed is nowhere near what's claimed, reaching 5mbps download is a struggle. Reliability is poor; speed frequently strangled and occasionally cut off, sometimes for hours at a time.
Wifi hub isn't the best and I reverted back to an old one.
TV box and package are a total waste of time. VERY slow to open. Not the easiest to navigate. Can't record. clearly designed to make you spend more. Needs ethernet cable.
Whilst I'm well aware that other providers are every bit as bad, I'm still moving to a new contract that'll at least save me a few quid.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2014-11-05
- Location
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- Location
- Stepney
- Reviewing
- TalkTalk
- Date
- 2014-11-05
- Comments
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Please do not join this service. I am still waiting for my refund of £172.20 after 15 days. This is a joke! Upon calling talk talk today I was passed around until I had spent £3.50 on phone calls with no solution. They claim that they have sent a cheque, but do not use registered mail, so have no evidence of delivery.
Two things stuck me:
1. Who sends cheques? The only reason is an insidious one where they are trying to make it unnecessarily hard to claim back what is rightfully yours.
2.By not using recorded mail you, the customer, are left in a quasi-purgatory where they claim that they have "sent the cheque so it must be with you; prove that it isn't".
- Location
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- Location
- Whitechapel, East London
- Reviewing
- TalkTalk
- Date
- 2014-11-05
- Comments
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I was initially on a 12 month contract with talk talk which ended sum time ago however I did nothing about it... thought when I have the time being a busy mum of 3 and pregnant with my fourth working full time and being a part time student in my last year thought after baby and graduation in may 2014 I would look around for the best deal. However only recently end of august 2014 I looked online and found a very good deal with sky and decided to join sky. My service qith sky began on the 1 oct 2014 Only a yesterday did I receive a email telling me that I have to pay £201.74 for breaking my contract early I kept tinking I got this contract 1 yr and a half ago What so they mean then I called talk talk to enquire about it and was told I WA initially on 12 months contract but I was upgraded to the TV essentials package on the 17 Jan 2014 which is a 2 yr contract ending 16 Jan 2016... and the advisor said they upgraded me to it only after I agreed or gave consent... let me clarify I DID NOT CO SENT OR AGREE TO THIS CONTRACT OR HAVE ANY KNOWLEDGE OF IT. I received no paper works to say thanks you for upgrading you are now on our 2yr essential tv package if I did I would have called them. In my time with talk talk I have never made any contact with them they only called me to offer me the you view box which they said is free as their offer ring it to new customers I specifically said if it's free il take it if not then no thanks they tried offering for me to upgrade to some other package which I said no to because as talk talk can check on their records I hardly use my landline Iv got it for my broadband purposes and for making calls to 0844/0845/0870 numbers etc official offices other then that don't use it . However I should have suspected something when my bills hiked up from £27 to £38 per month. Unbelievable how they deceived me and committed this fraud. It is outrageous and damn right wrong on top of that have the cheek to hare me for coming out of a contract I didn't have any knowledge of. Furthermore talk talk it was at the you say I agreed to it in Jan 2014 I would have known that I'm in a 24 months contract and not gone looking one line to see who had cheapest offers also I believe I was under alot of stress around that time because my uni assignment was due in on the 19 of January do to u reply tink I would have put that on hold to agree to a contract which will oat me more each month when I have 3 mouths to feed. You sceaming scammers. Urgh left a very bad taste in my mouth never ever will I be going to talk talk again or recommending you will be telling everybody about this Facebook instagram twitter get ready here I come...
- Location
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- Location
- Bedfordshire
- Reviewing
- TalkTalk
- Date
- 2014-11-04
- Comments
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Went to switch to talktalk but noticed their estimated speed was a third my current and previous supplier... Contacting customer services, all they said is "you can't currently be getting the higher speed" REALLY? and just said "let it go live and see" so then I'll be out of cancellation period and stuck with rubbish broadband for a year!
Cancelled and now waiting advance line rental refund, 10 days to return yet they were quick to take the £172.20 over 2 weeks before my go live date!
Stay well clear!
- Location
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- Location
- Pontypridd
- Reviewing
- TalkTalk
- Date
- 2014-11-04
- Comments
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Diabolical service. Been trying since January to get the service fixed. Still no incoming calls or functioning broadband and they are now saying my line can't be fixed because it's out of warrantee!
- Location
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- Location
- Barnstaple
- Reviewing
- TalkTalk
- Date
- 2014-11-04
- Comments
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Crap internet speed, never get to talk to an English helper, can hardly understand a word they say when I ring them for help and then get cut off. Will be switching to BT when i get the chance, no doubt I'll get charged £80 for leaving them,,, but hey,, at least I'll hopefully get a decent service... Not Happy
- Location
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- Location
- Essex
- Reviewing
- TalkTalk
- Date
- 2014-11-04
- Comments
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Simply the most unhelpful and inflexible conversation i have ever had with a so called 'helpline'
- Location
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- Location
- Wombourne
- Reviewing
- TalkTalk
- Date
- 2014-11-04
- Comments
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This is the worst company I have ever dealt with. Reliability is shockingly poor, prices are too high for service you actually recieve, customer services appalling - promise calla backs and never happen. Cannot wait for my contract to end so I can go back to sky. Dony even consider using talk talk for your services -stick with the big guns!!! talk talk unable to compete with sky, virgin. it took 18 months for a complaint to be sorted
- Location
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- Location
- brighton
- Reviewing
- TalkTalk
- Date
- 2014-11-03
- Comments
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Talk talk is disgusting !!! Do not join them whatever you do. Biggest mistake I have ever made! Lost internet connection 3 weeks ago ... Still not on the Internet today 03.11.2014 ... Customer service is awful ... They just transfer you to a fault team who repeat everything you say and then hang up. Had three engineers book and on three occasions they have failed to attend?! Wasted three days annual leave waiting for them to come. They treat and talk to you like dirt.
- Location
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