TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 1981 customer ratings since 2021-07-02 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,551 Customer Reviews over 164 pages

  • Reviewer
    Location
    Aberdeenshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Great for the contract period. After that, dumped onto a high cost tariff. So much for a Company rewarding loyalty. Decided to shift provider. Talktalk had no joined up thinking to a person switching. Only ONE interest, get cash in from the customer. Relentless pressure to pay. Left with a very sour taste to their service. If they had moved me onto a reasonable tariff, I'd i've stayed. But, simply treated with contempt. Stuff you, and I'd never recommend you.
  • Reviewer
    Location
    Aberfeldy, Perthshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    The telephone service is excellent, with very good rates for home, overseas and mobile calls but the broadband is terrible and has got worse since TalkTalk announced they were 'improving' it. The download speed (0.9mbs) is possibly the worst in the country. When I complained to TalkTalk last year they sent an engineer to check my equipment (for which they charged me,)gave me a new Router but said all the problem was down to BT, who had promised to improve things by 2017. Who do I believe?
  • Reviewer
    Location
    Abersychan
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ordered new service on 30th June 2015 for advertised Fibre Plus as it was available in postcode. obviously I was aware BT Openreach would have to do line which was booked 10 days later. Happy so far. then received notification that BT needed to survey. House had a telephone line before we bought it. then nothing since unless I call talk talk. every week I call then and no one is able to update me on progress. 24th August is the latest date...over 50 days have passed. If not on 24th then I will dump them. useless
  • Reviewer
    Location
    Abertysswg
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    s to fibre optic about six weeks ago and got speeds of 25-35mbps a few weeks later it is dropping daily now down to 8-10 ,phoned talktalk who said nothing wrong with the line and wants to charge £70 for an engineer,but the fault is not end as we checked everything.i dont mind paying if the fault is something i have done
  • Reviewer
    Location
    Aberystwyth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Almost entirely useless customer service, incompetent, ignorant, one month to get phone/online sorted, 0.3mbps speed (YES NOUGHT POINT THREE! average for UK is 28.9mbps), price rise less than one month into account. You get the picture?
  • Reviewer
    Location
    Aberystwyth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      2 stars
    Comments
    The worst support service ever! Had several problems with the line and nobody came for weeks, they even sent me a useless engineer. NEVER AGAIN!!
  • Reviewer
    Location
    abingdon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    As i took a fast brodband out with talktalk but to me its to slow & i mean slow as u call them to say abouk this but but thay don't give a to dam as long as the cash is in the bank on time thay don't care. All so thay r still billing me 4 now tv that I don't have this no more as it crap. As every time u call them u can't even understand them as it all ways fills like u are calling aboard all the time.Also when u ask them to do somethink 4 u they never do itas this could be eneythink what a poor service thay r as longv as thay got your cash in there hand it sod what u land up with. As thay r a terible buisiness so if I were u say a way from them.
  • Reviewer
    Location
    Abingdon
    Reviewing
    TalkTalk
    Date
    Comments
    0/10 on all counts. Utterly appalling service, I have never had such poor service from anywhere in my life. Customer service is non existent.
    I was forced on to TT when Virgin sold out: Virgin were appalling but TT are considerably worse. They increased the monthly cost of the broadband without informing me and initially refused to listen to my complaint. Eventually after months of trying I was refunded the overcharge but the price was then put back to the higher amount.
    Download and upload speeds are utterly appalling and that is when the service is working which is not very often. 3G 1 bar is often considerably faster than TT broadband in the same room as the router. My advice is to avoid TT at all costs.
    My new BT broadband starts tomorrow!
  • Reviewer
    Location
    Abingdon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Echoing what everyone here seems to be saying. I had a workman cut through the line coming in to the property. I reported it. After 5 days I saw a BT engineer (he'd arrived 3 days previously without anybody telling me that there had been an appointment made so I wasn't there). I made another appointment, BT weren't told - I waited in for 5 hours. I made another appointment, BT arrived (after another 5 hour wait). BT refused to fix the line while there was scaffolding. 5 weeks has now passed, scaffolding is now gone and I'm back to square one where TalkTalk are checking the line. The website helpfully tells me to turn off my router for a few seconds - as if that will magically go outside the house and join the two bits of wire together. The worst thing is that you cannot deal directly with BT Openzone who are the ones who have to sort the problem out. Talking to TalkTalk is like having root canal surgery without anaesthetic - only it takes longer.
  • Reviewer
    Location
    Abingdon
    Reviewing
    TalkTalk
    Date
    Comments
    I ordered the best available broadband from talk talk and after one month of poor broadband speed contacted them to be told I needed to upgrade at an extra 5 50 a month
    I then have to wait almost another month to get connected
    I specifically said at the start the cost wasn't the issue I just wanted the best broadband speed available
    When you speak to them on the phone it's very difficult to understand them and obviously they don't understand clear and concise instructions
  • Reviewer
    Location
    Abingdon, Oxon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very poor slow download speed. Three people in our road have transferred away from Talktalk to BT and their broadband speed has improved enormously, but mine has diminished accordingly. It seems that Talktalk are not given enough bandwidth by BT to supply the needs of their customers.
  • Reviewer
    Location
    Absolutely horrendous I waited in all day for the installation of my broadband with no one coming.
    Reviewing
    TalkTalk
    Date
    Comments
    Absolutely horrendous I stayed in all day waiting with no phone call of why they didn’t come that day. I then phoned to get no response to how I could ask someone what happened. I called again they said they put me through but cut me off I called again and they cut me off again what a load of rubbish
  • Reviewer
    Location
    Accringtom
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Was with them for 2 years really bad internet connection cUt off loads of times and had to reset which didnt always work so had to phone up and get then to fix. I got an out standing balance of £10 on final bill which I wasnt informed off found out 3 months later and they added a charge of £12.50 per month making the outstanding £47.50. Good customer services on the phone is only positive.
  • Reviewer
    Location
    Accrington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After changing to fibre when advised that it would cure all my broadband problems I can honestly say that the only difference seems to be a bigger bill.
  • Reviewer
    Location
    Accrington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AT ALL COST. I had really slow internet with TalkTalk, so decided to pay extra for fibre. When you upgrade anything with this company, they tie you in for 18 months. Upgrading to fibre has done nothing for my internet speed. Speed tests show 30mbps, but pages still take ages to load and internet cuts off completely many times per day. Customer service is rubbish, even advising me to get a screwdriver and strip down my main telephone socket. I can't wait for this contract to end so I can leave. I feel like I have been robbed by TalkTalk. They really don't care about their shoddy service, just want your money.
  • Reviewer
    Location
    Accrington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My Internet is always going off. When I have phoned to complain tell me I would be better with a fiber optic? I should get a reliable service without having to pay more. Not bothered ringing this time looking at new package with other providers totally fed up with losing connection almost daily now
  • Reviewer
    Location
    Accrington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very very rude company and employees. I have tried to cancel contract but they keep passing from department to another.

    DO NOT USE TALK TALK very POOR customer service.

    VERY POORLY trained people.
  • Reviewer
    Location
    Accrington
    Reviewing
    TalkTalk
    Date
    Comments
    Appalling service
    do not go with them

    3 times I had to call 5 hours later spoke to 3 people still not done anything they said
  • Reviewer
    Location
    Accy
    Reviewing
    TalkTalk
    Date
    Comments
    Problems from day one. Very slow speed and constantly drops off and cuts out altogether. After one review they called me and promised to fix but never called back on the date promised and never fixed issue. I want out of contract as I have had enough. Spoils my movies and can't play games as too slow.
    Never sign up. I would not even if it were free
  • Reviewer
    Location
    Acton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I looked into getting service with talktalk. There were two requests that we had. 1. A 12 month contract and 2. Installations on Saturday. I asked this before discussing any plans, because I wanted to make sure this was fine before proceeding. On the Saturday installation, I was told it was not a problem. On the 12 month contract I was told no company does less than 18 months. So go with us and if you need to leave, pay the cancellation fee.

    So I proceeded to go through the plans. Chose one. And once we were confirming installation times, I was told Saturday installations would not be possible. I said then I'll have to go with another provider, but they tried to persuade me that every internet provider uses the same service to book engineers and they do not work Saturdays.

    Shortly after the phone call I found two other companies that both offer installation times that suit. And to my su
    rprise, a 12 month contract.

    Unfortunately, Virgin was the first of these providers and they did not provide services in my area. But they referred me to 'simplify digital' and now I've signed up to Sky without needing tp compromise any of my needs.

    What I found extremely disappointing is that they tried to convince me they were providing a service which is standard and I would find no better. Better customer service would have been to tell me unfortunately they cannot fulfil my needs and all the best.
  • Reviewer
    Location
    Acton
    Reviewing
    TalkTalk
    Date
    Comments
    Talk Talk has been horrible it is so slow and has made me sulking for so long.Plus they are always making excuse.

    I HATE YOU

    The end
  • Reviewer
    Location
    Afghanistan
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet ever. If you are deciding to go with talk talk you should think twice.every time I'm in a game of FIFA/2k/ cod...it buffers so bad that it even kicks me of the server sometimes. I was an idiot when deciding what broadband to get and didn't look at the reviews.had I Known that it has a 2.6 rating I would have never had gone with it
  • Reviewer
    Location
    Ahmed
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible have to keep resetting the WiFi and it still will only work every now and then I rate this as the worst WiFi ever
  • Reviewer
    Location
    ALCESTER
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    poor customer service poor speeds
  • Reviewer
    Location
    Aldermaston
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Been forced to move from Virgin to TalkTalk. Unable to log on to my account and speed is consistently 22% slower. Customer Services of no use.
  • Reviewer
    Location
    Aldershot
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Tomorrow I'm cancelling my direct debit and my contract. I've been with Talk Talk for 5+ years and when we moved they just took the mickey of it.

    Was told would get max speed of 3.3 mbs/s and a min speed of 1.2 mbs/s and instead we barely get .70 kb/s. When called spent two hours on the phone to sort the issue out. They took 10 mins just to run a line test and told us that the fault wasn't with them, but somehow with us or there was no fault at all and although they were supposed to send out an engineer for our new home, one never showed up. They say one wasn't needed, but now they want to charge us £65 to have the engineer that we were told was supposed to come out, actually come out.

    When making a complaint of the unhelpfulness of the customer service rep. Was told a ridiculous story that it can take 10+ days for 'the line to settle' so we could get the speeds listed.

    Not buying it. My neighbors all get 2.62 mb/s to 37mb/s on other carriers. So I'm taking my business elsewhere.
  • Reviewer
    Location
    Aldershot
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Customer service is awful. I am moving properties (From a rental into a new build I have purchased). I have been with them for nearly 2 years. Got like 5 months on my contract. Wanted to renew it long term in the new property but I had 2 months where I had no where for the line to go (my new property doesn't want me to add a line into the property as they already have broadband) so for the sake of me having 2 months away from their service they charged a massive early cancelation fee.

    Customer service didn't really care about keeping me as a customer. Just seemed a lot more interested in getting the cancelation fee out of me and moving on.

    100% will NOT use talk talk again. Disgusted with their customer service team. Very inflexible and considering I've been with them for several years and called to say "Look, I'm going to be homeless staying with family for 2 months but I have a new build property I am moving in to in 2 months, I want to use your service when I am in my own owned property, can we do anything?" and was just told no you have to pay the cancelation fee, put the broadband onto another property (not possible for me) or get a friend to take over the service (I won't have any friends who have no internet that will want to take over my internet service for 5 months. Who does that?)

    Awful options. Awful customer service. Very inflexible and just generally unhappy with what I was offered. Would have been more than happy to say something like I still absolutely owe you 5 months of service so I will re-instate those 5 months once I am in a position to receive the service, plus I would have been happy to extend my contract and/or guarantee that I would sign a new contract after that period. Happy to work with them but nope, just wanted rid of me, biggest cash payment they can off me upfront and to shove me on elsewhere. AVOID AVOID AVOID AVOID
  • Reviewer
    Location
    Aldershot
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't go with talk talk the broadband is slow, always cuts off and the customer service is shocking also, I recommend go with any other company than this one
  • Reviewer
    Location
    aldersshot
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wish i could leave an even lower score. I switched my broadband on the 30th november 2016 and nothing has worked properly ever since. The only thing they have been efficient with, is taking my money. Luckily because they did not bother to fix my problem within the 28 day time frame i have been lucky enough to escape the £280 they were demanding i paid to leave, even though they never provided me with anything that worked. I spent hours trying to get this sorted and one night alone i spent 3 hours on 1 call, they constantly passed me from one department to another and then eventually just hung up. Please don`t waste your time or money. ABSOLUTE RUBBISH
  • Reviewer
    Location
    Alfreton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not attempt to use this absolute useless company. Over 1 month waiting for them to install it and when the installation day came they did not turn up and rearranged for two weeks later. Today is the second installation day and low and behold they did not turn up again. 10 times and 3 jours on the phone today trying to get this sorted and there response is they will rearrange and have someone call back in 24 hours. 2 days from work and still no internet.
  • Reviewer
    Location
    Alfreton derbyshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Diabolical service, slow broadband when it works, I’m leaving at the earliest opportunity. Faster fibre my arse download speeds of only 8 mbs instead of a promised 32-39 mbs
  • Reviewer
    Location
    Alness
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Moved to Scotland from London and therefore terminated my agreement - unbelievably poor customer service which eventually got an outcome when I stopped the Direct Debit but three months on still haven't received the £12.53 they owe me for over payment. Have written three times with all attachments They have yet to reply to my letters even though I asked them to and with their customer service you are wasting your time as it's clear the staff are reading from a script and can't take or make decisions. Pathetic - AVOID
  • Reviewer
    Location
    Alsager
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    It's ok.it could be better obviously.Only £20 for a year so can't complain much.
  • Reviewer
    Location
    Alton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would give 0 stars if possible. Broadband intermittent at best. Unable to watch tv continuously. No tv for 1week, broadband failed. Cancelled contract. Customer services do not speak English. Open reach engineer turns up, puts card through door, but doesn't knock or ring door bell. Why do we still have a monopoly in 2018 ? Complained to CS who advised they wouldn't charge, I wouldn't have paid anyway. You have been warned...do not use...
  • Reviewer
    Location
    Alton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    By far the worst company I've ever had to deal with. The broadband speed is a joke, the customer service even worse - you can't hear what they're saying on the other end of the phone the line is so bad - It's just awful! Use TalkTalk at your peril, you have been warned!
  • Reviewer
    Location
    ALTRINCHAM
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful. Just awful. cant wait to change provider. am buying out the rest of my contract, thats how crap it is,
  • Reviewer
    Location
    Altrincham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    TalkTalk have absolutely the worst customer service I have ever known. They do not know their knee from their elbow. I wanted to upgrade the broadband & landline to getting TV and extra packages. I could see great offers online 50% off pretty much everything I wanted. I called to confirm what I could get. Offshore call centre, didn't know the packages and keot putting me on hold. I went on the online chat, he couldn't advise on prices. after an hour I gave up. Next day I tried again and did get a helpful advisor who after an hour (some kind of time delay at his end!) gave me a good offer to renew my broadband & landline at half price but couldn't give me TV prices, gave me the Upgrade Team number to phone. I called them but she wouldn't give me the price the earlier advisor had. Not even the 50% offer plastered all over the internet. After 40 minutes debate and being put on hold, she advised me to speak to the Loyalty Team! Yes really!
    I called SKY and within 20mins had an excellent offer with whistles & bells.
    TalkTalk Cancellation Team were extremely helpful today.
  • Reviewer
    Location
    Altrincham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Not only does Talktalk's connection break off frequently, it's also incredibly slow, has been known to shut off completely for days and the customer service is patronisingly bad.

    I've never had more frequent, irritating and life-stalling problems with a broadband provider in my entire life than I've had with Talktalk for the last 9 months.
  • Reviewer
    Location
    Altrincham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you are thinking about getting talk talk broudbrand don't because it is terrible. It's constantly goes off all the time and it is so slow I struggle to watch a 30 second video. So please don't get this wifi, it should be illegal for how bad their wifi is.
  • Reviewer
    Location
    Altrincham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Having been with Talk Talk for quite a few years with no problems I was happy with the service I was receiving. The broadband worked and the billing was fine. People had warned me however to be careful with them because when it goes wrong, it goes very wrong. I smugly didn't believe them as I was paying a pound less than them for a working service.

    All I can say is when it does go wrong it goes about as wrong as I have ever seen anything go.

    Basically my broadband kept cutting out.

    The call centre staff in India or wherever aren't native English speakers and every time you call in you have to explain everything from the beginning again. This gets pretty frustrating.
    They sneak things onto your bill, my last bill was for £148.00 for just the broadband.
    They've been trying to resolve my fault now for nearly 9 months, they fix it every third day and then it breaks again the day after, starting the process again.

    I've dealt with some pretty incompetent companies in my time but Talk Talk take it to a new level.

    If you are with them I would suggest swap them as soon as you can, don't suffer my pain when it goes wrong. It will !

    If you are thinking of using them as your provider, just don't. They really are shockingly bad.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.