6,349 Customer Reviews over 159 pages
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- Location
- Accringtom
- Reviewing
- TalkTalk
- Date
- 2020-06-15
- Comments
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Was with them for 2 years really bad internet connection cUt off loads of times and had to reset which didnt always work so had to phone up and get then to fix. I got an out standing balance of £10 on final bill which I wasnt informed off found out 3 months later and they added a charge of £12.50 per month making the outstanding £47.50. Good customer services on the phone is only positive.
- Location
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- Location
- Accrington
- Reviewing
- TalkTalk
- Date
- 2016-12-03
- Comments
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After changing to fibre when advised that it would cure all my broadband problems I can honestly say that the only difference seems to be a bigger bill.
- Location
-
- Location
- Accrington
- Reviewing
- TalkTalk
- Date
- 2017-04-27
- Comments
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AVOID AT ALL COST. I had really slow internet with TalkTalk, so decided to pay extra for fibre. When you upgrade anything with this company, they tie you in for 18 months. Upgrading to fibre has done nothing for my internet speed. Speed tests show 30mbps, but pages still take ages to load and internet cuts off completely many times per day. Customer service is rubbish, even advising me to get a screwdriver and strip down my main telephone socket. I can't wait for this contract to end so I can leave. I feel like I have been robbed by TalkTalk. They really don't care about their shoddy service, just want your money.
- Location
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- Location
- Accrington
- Reviewing
- TalkTalk
- Date
- 2017-01-02
- Comments
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My Internet is always going off. When I have phoned to complain tell me I would be better with a fiber optic? I should get a reliable service without having to pay more. Not bothered ringing this time looking at new package with other providers totally fed up with losing connection almost daily now
- Location
-
- Location
- Accrington
- Reviewing
- TalkTalk
- Date
- 2020-01-15
- Location
-
- Location
- Accy
- Reviewing
- TalkTalk
- Date
- 2018-09-30
- Location
-
- Location
- Acton
- Reviewing
- TalkTalk
- Date
- 2016-07-22
- Comments
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I looked into getting service with talktalk. There were two requests that we had. 1. A 12 month contract and 2. Installations on Saturday. I asked this before discussing any plans, because I wanted to make sure this was fine before proceeding. On the Saturday installation, I was told it was not a problem. On the 12 month contract I was told no company does less than 18 months. So go with us and if you need to leave, pay the cancellation fee.
So I proceeded to go through the plans. Chose one. And once we were confirming installation times, I was told Saturday installations would not be possible. I said then I'll have to go with another provider, but they tried to persuade me that every internet provider uses the same service to book engineers and they do not work Saturdays.
Shortly after the phone call I found two other companies that both offer installation times that suit. And to my su
rprise, a 12 month contract.
Unfortunately, Virgin was the first of these providers and they did not provide services in my area. But they referred me to 'simplify digital' and now I've signed up to Sky without needing tp compromise any of my needs.
What I found extremely disappointing is that they tried to convince me they were providing a service which is standard and I would find no better. Better customer service would have been to tell me unfortunately they cannot fulfil my needs and all the best.
- Location
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- Location
- Acton
- Reviewing
- TalkTalk
- Date
- 2021-02-13
- Location
-
- Location
- Afghanistan
- Reviewing
- TalkTalk
- Date
- 2017-05-20
- Comments
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Worst internet ever. If you are deciding to go with talk talk you should think twice.every time I'm in a game of FIFA/2k/ cod...it buffers so bad that it even kicks me of the server sometimes. I was an idiot when deciding what broadband to get and didn't look at the reviews.had I Known that it has a 2.6 rating I would have never had gone with it
- Location
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- Location
- Ahmed
- Reviewing
- TalkTalk
- Date
- 2017-10-04
- Comments
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Absolutely terrible have to keep resetting the WiFi and it still will only work every now and then I rate this as the worst WiFi ever
- Location
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- Location
- ALCESTER
- Reviewing
- TalkTalk
- Date
- 2017-06-14
- Comments
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poor customer service poor speeds
- Location
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- Location
- Aldermaston
- Reviewing
- TalkTalk
- Date
- 2015-04-09
- Comments
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Been forced to move from Virgin to TalkTalk. Unable to log on to my account and speed is consistently 22% slower. Customer Services of no use.
- Location
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- Location
- Aldershot
- Reviewing
- TalkTalk
- Date
- 2015-07-25
- Comments
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Tomorrow I'm cancelling my direct debit and my contract. I've been with Talk Talk for 5+ years and when we moved they just took the mickey of it.
Was told would get max speed of 3.3 mbs/s and a min speed of 1.2 mbs/s and instead we barely get .70 kb/s. When called spent two hours on the phone to sort the issue out. They took 10 mins just to run a line test and told us that the fault wasn't with them, but somehow with us or there was no fault at all and although they were supposed to send out an engineer for our new home, one never showed up. They say one wasn't needed, but now they want to charge us £65 to have the engineer that we were told was supposed to come out, actually come out.
When making a complaint of the unhelpfulness of the customer service rep. Was told a ridiculous story that it can take 10+ days for 'the line to settle' so we could get the speeds listed.
Not buying it. My neighbors all get 2.62 mb/s to 37mb/s on other carriers. So I'm taking my business elsewhere.
- Location
-
- Location
- Aldershot
- Reviewing
- TalkTalk
- Date
- 2019-03-03
- Comments
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Customer service is awful. I am moving properties (From a rental into a new build I have purchased). I have been with them for nearly 2 years. Got like 5 months on my contract. Wanted to renew it long term in the new property but I had 2 months where I had no where for the line to go (my new property doesn't want me to add a line into the property as they already have broadband) so for the sake of me having 2 months away from their service they charged a massive early cancelation fee.
Customer service didn't really care about keeping me as a customer. Just seemed a lot more interested in getting the cancelation fee out of me and moving on.
100% will NOT use talk talk again. Disgusted with their customer service team. Very inflexible and considering I've been with them for several years and called to say "Look, I'm going to be homeless staying with family for 2 months but I have a new build property I am moving in to in 2 months, I want to use your service when I am in my own owned property, can we do anything?" and was just told no you have to pay the cancelation fee, put the broadband onto another property (not possible for me) or get a friend to take over the service (I won't have any friends who have no internet that will want to take over my internet service for 5 months. Who does that?)
Awful options. Awful customer service. Very inflexible and just generally unhappy with what I was offered. Would have been more than happy to say something like I still absolutely owe you 5 months of service so I will re-instate those 5 months once I am in a position to receive the service, plus I would have been happy to extend my contract and/or guarantee that I would sign a new contract after that period. Happy to work with them but nope, just wanted rid of me, biggest cash payment they can off me upfront and to shove me on elsewhere. AVOID AVOID AVOID AVOID
- Location
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- Location
- Aldershot
- Reviewing
- TalkTalk
- Date
- 2017-01-04
- Comments
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Don't go with talk talk the broadband is slow, always cuts off and the customer service is shocking also, I recommend go with any other company than this one
- Location
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- Location
- aldersshot
- Reviewing
- TalkTalk
- Date
- 2017-01-04
- Comments
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I wish i could leave an even lower score. I switched my broadband on the 30th november 2016 and nothing has worked properly ever since. The only thing they have been efficient with, is taking my money. Luckily because they did not bother to fix my problem within the 28 day time frame i have been lucky enough to escape the £280 they were demanding i paid to leave, even though they never provided me with anything that worked. I spent hours trying to get this sorted and one night alone i spent 3 hours on 1 call, they constantly passed me from one department to another and then eventually just hung up. Please don`t waste your time or money. ABSOLUTE RUBBISH
- Location
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- Location
- Alfreton
- Reviewing
- TalkTalk
- Date
- 2017-05-02
- Comments
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Do not attempt to use this absolute useless company. Over 1 month waiting for them to install it and when the installation day came they did not turn up and rearranged for two weeks later. Today is the second installation day and low and behold they did not turn up again. 10 times and 3 jours on the phone today trying to get this sorted and there response is they will rearrange and have someone call back in 24 hours. 2 days from work and still no internet.
- Location
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- Location
- Alfreton derbyshire
- Reviewing
- TalkTalk
- Date
- 2021-10-01
- Comments
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Diabolical service, slow broadband when it works, I’m leaving at the earliest opportunity. Faster fibre my arse download speeds of only 8 mbs instead of a promised 32-39 mbs
- Location
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- Location
- Alness
- Reviewing
- TalkTalk
- Date
- 2018-09-04
- Comments
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Moved to Scotland from London and therefore terminated my agreement - unbelievably poor customer service which eventually got an outcome when I stopped the Direct Debit but three months on still haven't received the £12.53 they owe me for over payment. Have written three times with all attachments They have yet to reply to my letters even though I asked them to and with their customer service you are wasting your time as it's clear the staff are reading from a script and can't take or make decisions. Pathetic - AVOID
- Location
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- Location
- Alsager
- Reviewing
- TalkTalk
- Date
- 2017-04-14
- Comments
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It's ok.it could be better obviously.Only £20 for a year so can't complain much.
- Location
-
- Location
- Alton
- Reviewing
- TalkTalk
- Date
- 2018-11-27
- Comments
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Would give 0 stars if possible. Broadband intermittent at best. Unable to watch tv continuously. No tv for 1week, broadband failed. Cancelled contract. Customer services do not speak English. Open reach engineer turns up, puts card through door, but doesn't knock or ring door bell. Why do we still have a monopoly in 2018 ? Complained to CS who advised they wouldn't charge, I wouldn't have paid anyway. You have been warned...do not use...
- Location
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- Location
- Alton
- Reviewing
- TalkTalk
- Date
- 2022-01-06
- Comments
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By far the worst company I've ever had to deal with. The broadband speed is a joke, the customer service even worse - you can't hear what they're saying on the other end of the phone the line is so bad - It's just awful! Use TalkTalk at your peril, you have been warned!
- Location
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- Location
- ALTRINCHAM
- Reviewing
- TalkTalk
- Date
- 2021-10-17
- Comments
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Awful. Just awful. cant wait to change provider. am buying out the rest of my contract, thats how crap it is,
- Location
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- Location
- Altrincham
- Reviewing
- TalkTalk
- Date
- 2016-01-13
- Comments
-
TalkTalk have absolutely the worst customer service I have ever known. They do not know their knee from their elbow. I wanted to upgrade the broadband & landline to getting TV and extra packages. I could see great offers online 50% off pretty much everything I wanted. I called to confirm what I could get. Offshore call centre, didn't know the packages and keot putting me on hold. I went on the online chat, he couldn't advise on prices. after an hour I gave up. Next day I tried again and did get a helpful advisor who after an hour (some kind of time delay at his end!) gave me a good offer to renew my broadband & landline at half price but couldn't give me TV prices, gave me the Upgrade Team number to phone. I called them but she wouldn't give me the price the earlier advisor had. Not even the 50% offer plastered all over the internet. After 40 minutes debate and being put on hold, she advised me to speak to the Loyalty Team! Yes really!
I called SKY and within 20mins had an excellent offer with whistles & bells.
TalkTalk Cancellation Team were extremely helpful today.
- Location
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- Location
- Altrincham
- Reviewing
- TalkTalk
- Date
- 2019-11-27
- Comments
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Not only does Talktalk's connection break off frequently, it's also incredibly slow, has been known to shut off completely for days and the customer service is patronisingly bad.
I've never had more frequent, irritating and life-stalling problems with a broadband provider in my entire life than I've had with Talktalk for the last 9 months.
- Location
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- Location
- Altrincham
- Reviewing
- TalkTalk
- Date
- 2017-03-24
- Comments
-
If you are thinking about getting talk talk broudbrand don't because it is terrible. It's constantly goes off all the time and it is so slow I struggle to watch a 30 second video. So please don't get this wifi, it should be illegal for how bad their wifi is.
- Location
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- Location
- Altrincham
- Reviewing
- TalkTalk
- Date
- 2016-10-16
- Comments
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Having been with Talk Talk for quite a few years with no problems I was happy with the service I was receiving. The broadband worked and the billing was fine. People had warned me however to be careful with them because when it goes wrong, it goes very wrong. I smugly didn't believe them as I was paying a pound less than them for a working service.
All I can say is when it does go wrong it goes about as wrong as I have ever seen anything go.
Basically my broadband kept cutting out.
The call centre staff in India or wherever aren't native English speakers and every time you call in you have to explain everything from the beginning again. This gets pretty frustrating.
They sneak things onto your bill, my last bill was for £148.00 for just the broadband.
They've been trying to resolve my fault now for nearly 9 months, they fix it every third day and then it breaks again the day after, starting the process again.
I've dealt with some pretty incompetent companies in my time but Talk Talk take it to a new level.
If you are with them I would suggest swap them as soon as you can, don't suffer my pain when it goes wrong. It will !
If you are thinking of using them as your provider, just don't. They really are shockingly bad.
- Location
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- Location
- Alva
- Reviewing
- TalkTalk
- Date
- 2017-09-11
- Comments
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Very disappointed with the service. Three weeks after ordering the broadband, I still have no connection.
An engineer came once, but didn't finish the job. I spent hours on the phone, trying to get another engineer, but it's useless. I really regret my decision to join TalkTalk.
- Location
-
- Location
- Amble
- Reviewing
- TalkTalk
- Date
- 2019-01-07
- Comments
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Worst experience don't ever go with these no one speaks English very arrogant took over 50 mins just to pay a bill very nasty poor customer services stay well clear I m cancelling asap
- Location
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- Location
- Amersham
- Reviewing
- TalkTalk
- Date
- 2017-09-27
- Comments
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I have been with TalkTalk for many years and have put up with their generally poor customer service as it seemed too much hassle to change provider. Recently though things have gone rapidly downhill with consistent problems on both my broadband and phone with the technical support that is offered being completely useless. After waiting to be put through you find yourself talking to a call centre in India where they just keep running through the standard script. So far it has taken over 5 hours of calls just to make the realise that I have fibre (not dsl) and that the problem is not with my router. I know that what I need is an Openrrach engineer but the process they insist on going through will take nearly two weeks.
Based on this I have decided to finally leave TalkTalk as things seem to be getting ever worse and they really don’t seem to care if you stay with them or not. Needless to say that they are charging me over £100 to leave as apparently I ‘extended’ my contract with them and it is still running (despite them being apparently unable to offer the service that I contracted them for). This alone shows how badly they treat existing customers so I would warn anybody who is thinking of using them to shop around as nearly everybody else seems to be better.
I am sure this review will get the ‘standard’ response from them about contacting their chat service - this again proves how little effort they put into their customer service.
- Location
-
- Location
- Amesbury
- Reviewing
- TalkTalk
- Date
- 2019-03-04
- Comments
-
I have been a client of the Talektalk for a long time but lately the service has deteriorated significantly and the way of contact with the client to understand my needs.Soon another contract ends and I will definitely go to another supplier.
- Location
-
- Location
- Ammanford
- Reviewing
- TalkTalk
- Date
- 2018-07-26
- Location
-
- Location
- anglesey
- Reviewing
- TalkTalk
- Date
- 2014-11-14
- Comments
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Avoid at all cost. Have had problems with broadband speeds for several months. Despite several hours on the phone problem still ongoing. Telephone assistants unable to grasp the issue and insists on taking me through initial checks every time. they basically are not interested in sorting out the problem. it would appear that too many of us are using the same signal thus as the day goes on with more demand by talktalk users the broadband speed just slows down. appalling service. AVOID AVOID AVOID
- Location
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- Location
- Anglesey North Wales uk
- Reviewing
- TalkTalk
- Date
- 2018-02-20
- Comments
-
Had to phone the company last Monday and last night because of the broadband cutting out and my partner neede it for work.Unfortunately I rang a very sarcastic young lady at about 7 last night -I was told on the first Monday that I would not have to carry out the internal line test again however I was told I had to 'do it again' sarcastically by last nights telephonist and again in the same tone of voice she told me -'Make sure your in when the engineer calls right!'after I told her that we work till 5 every day .I could not believe her attitude -she was so impatient and rude . I unfortunately am in an 18 month contract with Talk Talk but if there is anyway I can get out of it I will.
- Location
-
- Location
- Angus
- Reviewing
- TalkTalk
- Date
- 2018-10-24
- Comments
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If you want cheap - go with TalkTalk but if customer service, honesty and integrity matter to you then don’t. Be aware also that every time you contact them, for any reason at all they automatically extend your contract. I called to terminate today because I’m moving, they want to charge me in excess of £135 - I have a letter stating my contract end date but three separate operators all stated it was 4 months later than said letter. Their online chat system is shocking, I was online for over an hour and a half and my complaint is still not resolved. There is a language barrier because the company is outsourced and the operators cannot deviate from their ‘script’.
Please don’t sign up to TalkTalk - they are truly awful to deal with.
- Location
-
- Location
- Angus
- Reviewing
- TalkTalk
- Date
- 2018-04-29
- Comments
-
Customers seem to be a nuisance to this company..If you need help they make it impossible to contact..Getting a reply is even worse...Couldnt wait to leave and try another provider. Not a user friendly company in any way!
- Location
-
- Location
- Angus, scotland
- Reviewing
- TalkTalk
- Date
- 2016-05-02
- Comments
-
Speed is terrible! I signed up on 13th february 2016 and its now may and i still havent received the £75 love 2 shop voucher. Always giving comflicting information. Going to trading standards to see if i can get out of this contract
- Location
-
- Location
- Anonymous
- Reviewing
- TalkTalk
- Date
- 2018-11-29
- Comments
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Worst company I have ever dealt with! Engineer booked to come to my home on the 29/11/2018 and my services to be active by midnight, engineer never turned up. I rang him to be told he didn’t have the job and to call someone else, I then speaks to the person who is suppose to be here, to be told he’s now out of town so it’s tough luck!!!
I rings talk talk and not once did I get to speak to someone I could actually understand propley! I kept been put on hold every 2 minutes.
Then then text me, and after explaining the issue a further million times, they still haven’t come to a resolution!
I woke advise anyone to NOT USE TALK TALK, unless you like been pissed about, and wasting valuable days waiting in for engineers who do not actually turn up!
I will be cancelling my contract with immediate effect!!
- Location
-
- Location
- Anonymous
- Reviewing
- TalkTalk
- Date
- 2016-10-27
- Comments
-
Dont get talktalk its a pile of crap, we pay over £20 for internet speeds of 0.9 mbps (average download/upload speed) and every time we call up to fix something it takes up to an hour to get through and the person on the other end are always really unhelpful plus when the technicians come to fix the internet they just give us a new modem which fixes the problem for about 5 minutes. Also the ethernet ports at the back of the modem only run speeds of 100mbps which isnt enough.
- Location
-
- Location
- Antrim
- Reviewing
- TalkTalk
- Date
- 2018-08-29
- Comments
-
We set up an new contract with them because we just moved the talktalk service guy said there will be an engineer coming I’m still waiting for that engineer 6 hours later I’m sorry but BYEEEEE cancelling contract. They honestly think I’m a foool hell no
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.