TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 2774 customer ratings since 2021-01-26 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,349 Customer Reviews over 159 pages

  • Reviewer
    Location
    Dundee
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Ok, the customer safety is the worst probably, and I've been changed the appointment for the go live date of internet twice... but apart from that, the connection is good, they cancelled the installation fee and promised me three months free to apologize. Also the strength of the signal is good, I've had sky before and the signal was much weaker. My offer is Faster Fibre. I suggest to do it if you don't have any problems of waiting for your new line, the price is cheap tho.
  • Reviewer
    Location
    wickford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    after a lot of phone calls to Talk Talk and speaking to ever more senior staff I finaly got the speed from 1m if lucky, to 6.5m all the time. It has been like this for a year now. My next door neighbour with same company is still getting around 800k.
  • Reviewer
    Location
    Surrey
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    I've been with talk talk for many years. Overall, I'm quite satisfied. We did have a lot of problems with the broadband reliability, but we changed our router and have had no problems since, so it must have been a problem with the router. I have spoken with customer services on quite a few occasions. I find them rather tedious to talk to, but nonetheless helpful. The customer services staff are in India, and so the communication can be a bit more difficult, and they are obviously taught to keep repeating back your request, which is a bit annoying. They are usually quite good at talking you through any problems and are quite helpful I have found. There are high number of bad reviews on this site, and it makes me wonder if it is mostly those with problems that bother to leave a review unfortunately. I don't think it gives you a good feel for what the company is really like, because like I say, I have many dealings for many years and have had pretty good service.
  • Reviewer
    Location
    Wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    When Talk Talk is not having a crisis, I find the system good. I found customer services helpful on the few occasions I have used it.

    The email server seems to have improved greatly just recently.

    On the minus side the Talk Talk Search Site and News is extremely annoying and for me unusable because as you are trying to read popups obliterate everything, so I never use it
  • Reviewer
    Location
    Essex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I switched from sky and regretted it as kids would scream they have lost connection while online gaming.
    It took many phone calls and now no more lost connection.
    Once it's sorted I can't complain
    I am getting steasy 31mb from the 38mb package

    For the price of £22.50 you can't go wrong.
    If the price was same price as rival company I would leave.
    I would say their customer service is not great..most read from script but some are really good and helpful.
  • Reviewer
    Location
    Aldermaston
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Been forced to move from Virgin to TalkTalk. Unable to log on to my account and speed is consistently 22% slower. Customer Services of no use.
  • Reviewer
    Location
    davies
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    been with talktalk years,never had a problem with internet and phone but they clearly need to retrain some of their customer services department.still waiting after 2 weeks for my new box and when rung up was told its not their fault and I can cancel my contract. very poor service.
  • Reviewer
    Location
    Lancashire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Was great until they broke the price promise, fixed price no mid contract price rises and then 5 months later boom price increase... Shambles
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have been a TalkTalk customer for about 4 years. I haven't had any major issues with speed or availability. The connection has been good most of the time.

    However I have cancelled my subscription recently following on recent tariff increase announcements.
    This exit process has been a total nightmare. On my first call it was confirmed I could cancel without having to pay an exit fee in line with the official communication from TalkTalk. I have had to call now 5 times to get this processed in the systems. Every time I speak with a new customer service person, they basically tell me "sorry my colleague didn't process it properly". Most likely they are told to do so in order to have customer pay the exit fee without realising. Really really poor customer relation there. I won't renew with them in the future and will go with a competitor in my new place. They lost a loyal customer.
  • Reviewer
    Location
    Lowestoft
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Customer service is non existent!
    Signed up and was told system would go live on 24/07/17. It did not.To get both broadband and phone land-line working took until 03/08/17, It took 2hrs 46mins spread over 6 phone calls and at a cost to myself of £48,80 on a pay as you go mobile to get everything working. In fairness the broad band was up and running within72 hrs of schedule but the land line was a nightmare.
    When I asked to be repaid for the calls I made I was asked to provide receipts, can you do this on pay as you go? I don't know as I only have a mobile for emergencies and have only made 1 call since I was given it last December.
  • Reviewer
    Location
    Old woking
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Reliability
      1 star
    Comments
    This is feedback about Mandy who I just took out a contract with for talk talk starting 1st March 2018. She deserves a medal and a reward for the best customer service I have ever received. She clarified everything patiently and so I was clear about what I was getting. She has an excellent telephone voice and manner and nothing was too much trouble in spite of lots of questions from me . Well done to Mandy . Get more people on board like her. I do hope the after sales service lives up to the same high standards
  • Reviewer
    Location
    Yeovil
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    The best speed obtainable with BT was 0.5Mb and that was on their Option 3 tariff. Having swapped to TalkTalk earlier this year I was amazed that I immediately was getting speeds close to 3MB and I have never experienced any loss of service. However, the TalkTalk customer service is laughable, they are simply not capable of resolving any issues, no matter how simple. Nevertheless, providing you are an experienced computer user or know someone who is, then for the speed and reliabilty alone TalkTalk is a good choice.
  • Reviewer
    Location
    Was East Sussex, now Cornwall
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    I know the other reviewers have had bad experiences, so I guess I won the Broadband Lottery!

    Got TT about a year ago, and yes there were teething problems... Arguments as to which end of the line the fault was one, promised a new router which never came etc, but since then the speed and quality has been fine.

    We have just moved from one end of the country to another and we're expecting hell to move the account, but half an hour on the phone and it was sorted "just plug in your router and you will be connected".

    As incredulous as I was at this, when I plugged in the router in the new house and switched it on, all our devices connected straight away no problems.

    Now, we have never needed to switch from TT, complain about a service, change DD date etc, so I can't comment on that customer service angle, but our journey with them has been surprisingly smooth.
  • Reviewer
    Location
    Portsmouth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    As far as the broadband concerns, it is overall good. Now, the customer service is an absolute nightmare.

    When I first hired them, they cancelled my router for no reason. They would never reply in the live chat and if they ever did was to ask me irrelevant questions, so eventually I threatened them to terminate my contract if I didn't have my router sent by the end of the week. This time they seemed to listen.

    When I finally changed my address it took me MONTHS to reach them through their horrible, satanic, malfunctioning, kafkian automated line to let them know I wished to have my contract terminated from the date in which I had moved house. They wasted an hour of my life redirecting me to the same useless departments over and over. The line comes with delayed sound, there is usually tons of background noise, the customer service is depressing, they take the mic out of you and I strongly recommend that you stay away from them. Talk Talk is an ex wife.
  • Reviewer
    Location
    South Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Having checked other provider reviews I consider My BB service from TT to be good.but my TTemail can be troublesome at times
  • Reviewer
    Location
    Southampton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    At an event when I tried to end my contact they were charging lots of money. Cut off phone line and broadband even though I still had one month to use. I paid for phone line one year in advance. Had to involve Citizen Advice Bureau. Customer service very poorly, discrimination is present. Would definitely not recommend to anyone.
  • Reviewer
    Location
    birmingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Never have i experianced so much stress from one company and false information given to me, have had nothink but trouble with talk talk sine i joined.I suffer ill health and had nothink but stress from talk talk making my ill health worse. I would not reccomend talk talk to anyone.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Useless Customer Service since August 1st we have had 1 engineer and 2 new talk talk boxes....still not working...and now I have to wait 2 more weeks for a 2nd engineer!!!!oh and to top it they cant refund my money untill they have resolved the problem.
  • Reviewer
    Location
    15 St Luke’s Road
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    A lot of micro cuts. I’m a 18 months client, in that time I’ve been without broadband at least five times; never been refunded or never got an apology.
  • Reviewer
    Location
    Sheffield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Would definitely not recommend switching to this company. I signed up to a tv, broadband and phone deal and if I'm honest the go live date on the broadband and phone was seamless and my internet has been fairly reliable. However, after two weeks and still not receiving my youview box I called to ask where it was. 1hr and a number of different departments (who don't seem to communicate with each other at all) I was informed that they had attempted delivery and as I was not in they had returned it to base and cancelled the to part of my contract (no difference to the price they were charging me). Never got any apology or explaination as to why they had not communicated with me over any of this. I have had to call a number of times while they assure me they are sorting things for me and on many occasions I have found the staff to be extremely rude and unhelpful. They then tried to tell me I would have to sign back up to a new tv package (more expensive) -!: pay again for the to installation. I refused this as I had already paid for installation and had nothing installed! Sooooo 45 minutes on hold to be told by someone in customer management "what do you want us to do about it". I have now decided to downgrade the package to just broadband and count the days till I can leave this company!!!
  • Reviewer
    Location
    Poulton le Fylde
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Been with Talktalk for a long time. Upgraded to FTTP with 3 months free. They are convinced I am still on normal broadband. They keep crediting my account every month with random amounts that is always more than I should be paying. I have tried to tell them about their error but they tell me I am not on 500Mb speed only on 35Mb. At the moment they are paying me to have a 500 Mb connection. Well I am not telling them again. Free FTTP 500 Mb connection. What's not to like lol.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    When i joined i was told i would get about 7.4Meg,i get between 6 and 7Meg.
    Customer services is poor, but the members forum is first class.
  • Reviewer
    Location
    PRESTON
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I had a problem with internet access and being a new customer of only 4 days I was concerned, however, the customer service team worked through the issues along with Shaun Peters and his team resolving my technical issues and all sorted now and up and running. Thanks.
  • Reviewer
    Location
    derby
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Talk talk is great until there is a problem and you need technical help then you need a great deal of patience and time - I still do not have their homesafe feature working after 2 months and their technical team are never available when transferred to them. Annoying fist line support as well typically takes 20 minutes to get them to understand the problem.
  • Reviewer
    Location
    Oxford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have been a Talk Talk customer for over 10 years,dating back to the Pipex years in fact. Judging by lots of other poor reviews of Talk Talk, you may wonder why I have been such a loyal customer and haven't yet switched to another provider.
    Well my own general experience with Talk Talk has been pretty good.
    I have twice before attempted to switch to another provider like Plusnet because of a cost package being offered by Plusnet, however both times I was retained by Talk Talk because they offered me a deal which actually bettered the Plusnet deal being offered, obviously you need to contact Talk Talk get the better deal.
    Talk Talk freephone customer service is one of the fastest response to a real person that I have experience with any company not just broad band. I've phoned up about 3 separate times this week to check some details of my new package, each time my call got answered by a human almost immediately after the short automated menu system.
    Each time my call has been dealt with politely and effectively.
    So as far as customer service over the phone goes, it's pretty good right now, and certainly better than 2 recent experiences that friends and family have relayed to me about Virgin Media, they both said they had to wait almost half an hour to get to speak to someone on their customer service line!
    As far as speed broadband goes, it seems
    my ADSL speed is hampered by my BT exchange, so can't get the best speeds regardless of what Talk Talk could provide, so for now I can not rate Talk Talk with any great authority, but for my current needs it's okay.
    Over the long time I have been with Talk Talk I can only recall about 3 times that I have reported a fault with the line, and on each occasion Talk Talk sent me a text to say that an engineer was dealing with the fault at the local exchange and would inform me when the engineer had fixed the fault.
    On each of the these occasions the fault was fixed usually within 24 hours of reporting the fault to Talk Talk, so again it was pretty good service.
    Talk Talk also have a community forum where you can discuss broadband issues or router problems etc, On this forum you can report an issue with your router, I did this recently (In March 2021) and within 2 days of posting my router issue I was sent a brand new router postage free.
    So overall I'm quite impressed with Talk Talk, given the fact that pretty much all the big rivals (BT, Plusnet Virgin etc) all have some issue of one kind or another.....no ISP is perfect.
    To sum up, If you are looking for good prices, pretty good customer service (in my experience anyway!) and don't need the very fastest broadband available, then I would give Talk Talk a go.
    Surely I can't be the only one that has had good experiences with Talk Talk?
  • Reviewer
    Location
    Midlothian Edinburgh
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    TalkTalk are Conning customers and Lying about price promotions of £23.95 when its only £17 on there actual website..you have to haggle then they go away to speak with Manager, they come back after 2 Mins and hey presto it suddenly changes to £17..Thats for unlimited bb, I get a solid fast 17Mbps,never slows
    down and I use up to 400GB a month ripping games and films, although I do live close to exchange...CS is vile though there rude they laugh and hang up when you complain, and never put notes on the account even though they say there typing it on there..!
  • Reviewer
    Location
    East Antrim NI
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have been with TT for many, many years. Can only have ordinary BB but it is generally OK. As long as I get a signal I don't worry about speed etc. They have always been good to me, letting me take advantage of new customer lower offers, sending full kits including ethernet extenders, latest superhub, being accessible on the phone etc. Until now. My contract ended and the price hiked and when I tried to call many times to get the usual good offer all I got was a message in an American gangster-type voice saying "we cannot answer your call" and cutting me off. I got so fed up with it I went elsewhere. Hope I don't regret it! M
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Today my internet was cut off for no aparant reason or without warning at 1.20pm. I called the customer help line and found the person rude and evasive. She informed me that there had been restrictions on my account. I found this very strange because I had called talk talk earlier that day at 8.20am to pay my set bill. I immediately asked to be put throught to a manager or someone who can help me. I then spoke to mike from technical support who was understanding and patient who truly understood what I was going through I explained the situation and he calmly explained it happeneds all the time and that it's a common thing he totally defused the situation and helped me get back online. I found this to be great customer service because I was not happy with my internet being cut and I was very close today switching broadband networks.

    Shout out to mike from technical support your a legend mate and deserve a raise.
  • Reviewer
    Location
    North London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      3 stars
    • Reliability
      4 stars
    Comments
    Download consistently hovers around 2mb, which is poor.
  • Reviewer
    Location
    Cambridge
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    If customers use the community forums, problems are sorted out far more quickly. There are a few TT professionals on there, who do their very best, plus you get useful peer support and advice. For that reason I am giving them 4 stars.

    Not so good Broadband speed. Just about OK at c 10mbps, but years ago they managed much better than this on "Simply Broadband". The current "Fast" version has probably been downgraded to help push customers into taking out the Fibre options. More noticeable connection loss in recent months too, despite a new router.

    A tendency to change terms of service unilaterally, without warning, and watch out for the boost elements of the contract NOT being fixed, despite superficial headline descriptions. Only the Broadband and line rental get fixed.

    Boosts carry a 1 month minimum commitment or you will have to pay extra for breaking the minimum term.
  • Reviewer
    Location
    Cambridge
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    If customers use the community forums, problems are sorted out far more quickly. There are a few TT professionals on there, who do their very best, plus you get useful peer support and advice. For that reason I am giving them 4 stars.

    Not so good Broadband speed. Just about OK at c 10mbps, but years ago they managed much better than this on "Simply Broadband". The current "Fast" version has probably been downgraded to help push customers into taking out the Fibre options. More noticeable connection loss in recent months too, despite a new router.

    A tendency to change terms of service unilaterally, without warning, and watch out for the boost elements of the contract NOT being fixed, despite superficial headline descriptions. Only the Broadband and line rental get fixed.

    Boosts carry a 1 month minimum commitment or you will have to pay extra for breaking the minimum term.
  • Reviewer
    Location
    Hants
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Worst company I have ever dealt with. They installed the wrong wall socket and the wrong equipment for the services I had contracted at an extra charge. I have written to them and phoned them several times over many months with no success. They normally don't replay to emails and talking on the phone is a waste of time. You can expect to be passed to another adviser, then another, then another, and so on until either the line breaks or you have to hang up in frustration after 1 or 2 hours. I have left them now, and I'll never come back to them, not even if they offered broadband for free. Broadband companies are not known for being efficient, but this one is the worst of all by far.
  • Reviewer
    Location
    Derby
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    I've been with talktalk for about three years now and apart from customer service - which has improved greatly- I've been really happy with them. You even get a discount on your broadband for being a 'loyal customer', which is great. But - for the past two months I only have reliable or useable internet from Monday to Friday. At the weekends the signal drops continually and there is zero chance of, say, completing a Paypal transaction or logging into my online bank without losing the signal halfway through. Everything is fine again come Monday morning, but I'm about to renew my contract with Talktalk and am more than a bit reluctant to shell out for what is now only a five-day-a-week service. By the looks of what I've read elsewhere online, contacting them will only result in lengthy and unnecessary discussions about the reliability of my equipment etc, all of which works just fine from Mon-Fri. I just can't face all that hassle :(
  • Reviewer
    Location
    Salisbury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Broadband itself was fine. I had no problems with its speed or reliability. However the people I spoke to when my contract ran out were pushy and rude and I was misinformed which later I ended paying dearly for. And then more and more phone calls had to be made in order for me to not pay through the ear for something I wasn't aware of and each time the people were rude and unhelpful and nothing they said got done. Eventually I got out but It wasn't easy at all.
  • Reviewer
    Location
    Reading
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    Comments
    We don't have the fibre optic broadband so speed wise it isn't great - used to get 18mb but now for some reason we get 2. Am leaving next week to try Sky.

    Customer service has always been ok, not many problems there and have had them talk me through troubleshooting on the phone before.

    My one biggest gripe is the reliability. It seriously disconnects at least 10 times a day which is just not acceptable.

    If they could sort out the reliability I'd definitely recommend them. Maybe other people have the reliability. Unfortunately on this basis I won't recommend.
  • Reviewer
    Location
    truro
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    After a long periopd of very frequent B/band failures & no real help from the normal cust. service a higher level of Network support got involved.An apparent Re-boot of the local exchange equipment produced an instant improvement....speed up from 1.5/1.8 to 2.4/2.6
  • Reviewer
    Location
    Wandsworth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    The tests show that speed is variable. At best I get 35Mbits download but this can drop dramatically at times. Also when clicking on a link to a new domain, my browser shows a long wait before before I see the target page. By long I mean 10 to 20 seconds at times. At other times the address of the URL is resolved quickly and the target appears fast.
  • Reviewer
    Location
    Girvan
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Quite good service for Broadband and phone
    Customer service is unbelievably bad
  • Reviewer
    Location
    ROTHERHAM
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    All these UP TO speeds drive me mad. My area says up to 8mps. After spending on socket upgrade to 5C and wiring laptop via bt essentials 5r i am now getting 7.5 MAX.
  • Reviewer
    Location
    Ripley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I have been woth Talk Talk for 3 years on a TV, fibre, calls package.
    Unlike other reviewers I can achieve a 35mb plus download speed, however with VPN this drops to about 2mb. The service has been reliable, although slow on VPN. I have not lost a single day of service in 3 years.
    My biggest issue with the company is the scam phone calls I have been having for 18 months, before they even admitted they had been hacked. I receive daily scam calls from fake Talk Talk IT to fix viruses coming fom my router. Load of nonsense and unfortunately theses scammers are succeeding with some people.
    I am very angry that scammers have my TT account number, phone number, address, and name. Up to 5 calls a day. TT have never sent a warning e-mail, never told me my details were among those lost.
    I am looking forrward to choosing a new supplier at the end of my contract.

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