TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.7 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 1981 customer ratings since 2021-07-02 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,551 Customer Reviews over 164 pages

  • Reviewer
    Location
    atherstone
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    do not deal with this company becauce they have ripped me of i had a tv sim with my package with in a week of activated the sim they apply charges of 262 within 2 weeks i had only text with it i had not used the internet at all this company is robbing people out of money is anyone had the same experience has me i am going to try and get my money back when you ring them they do not want to know they can not get away with this
  • Reviewer
    Location
    Atherstone
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The most rubbish provider going I've had problems from the word go never had a good service landline is rubbish as well, customer service is none existent, They will keep on talking and you will round in circles with them as they don't listen If could go back in time I would not go with them.They are a waste of space!!
  • Reviewer
    Location
    Attlebridge
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    absolute terrible service and even worse customer service I ended up Paying just to get out of the contract early as it was so shocking
  • Reviewer
    Location
    Auchterarder
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful service, intermittent connection at best. They have now banned me from their Facebook page as they didn't like me leaving bad reviews on their adverts. I've been doing this for months but they still the acted quicker than their broadband runs
  • Reviewer
    Location
    Axbridge
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    This company is taking full subs every month, but is not providing customer service or anyway of contacting them.Its using covid-19 as the excuse. They have no face to face contact with the public there should be no issue with staffing.
  • Reviewer
    Location
    Aylesbury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Wouldn't touch it even if it's free
    Customer service is abroad don't understand
    a word of English
  • Reviewer
    Location
    Aylesbury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    After quite a few years TalkTalk have now lost a customer spending approx. 45 per month. My son bought a new computer costing him 500 pounds. It didnt connect to the wifi so i called their scripted customer helpline. No help at all. I then spoke to a Manager who advised that as other devices worked in my home then it was nothing to do with TalkTalk! I advised them that it was a compatibility issue so needed them to fix it. They sent an engineer who changed the router, the service was still poor, no wi-i for my son and the engineer said if this doesnt work then i cant help! Theyre not interested in existing clients just new ones...so i beg everyone not to go with talktalk. I contacted knowhow who changed the security on my router to allow my son to get access. I then called Sky and they are installing in 10 days! I hate poor service and a disregard for customers. Goodbye Talktalk and good ridence!
  • Reviewer
    Location
    AYLESBURY
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    TalkTalk Business installed a business line in my new premises. During the transfer of my existing phone number they messed it up resulting in all my lines and net access being cut off. They said a week to restore it!!!! This is talktalk mistake but I am picking up the full cost that could potentially run into tens of thousands of pounds. No phones, no email, no SIP trunks! In the middle of a global pandemic as if business isnt already hard enough! I was promised a call back within 8hrs (i kid you not!) from a “manager” to discuss my query, and guess what....they never called me back. DO NOT take any service with talk talk. You will be read pre scripted lines at customer service. You will here “i understand” and “im sorry” dozens of times which in itself is extremely frustrating because believe me they have zero understanding of the dire consequences for a small business for this to happen! They will do absolutely nothing to help you out of a situation they have caused. Avoid like the plague and go with a telco who will move heaven and earth to fix a situation they created and understand this type of mistake can sink a business very quickly.
  • Reviewer
    Location
    Aylesbury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    As a new customer got a date 19th july 2019 then they cancelled the day it with a text message and to followip with a call which never came. Reason for first cancellation was quite silly and seemed an obvious lie . A second date given for installation on 24th july. Today received a similar text to the first time of delay and we might have to postpone to a newer date. Already all the signs are there to not take their services and getting out of their clutches wasn’t easy which is always a bad sign. ( less than one minute of call if you are a calling to join compared to 20 odd minutes of holding if you want to be transferred to the cancellation department and that too they will send you to some wrong department in the end)I have had enough and don’t wish to be their customer.
    Thankyou for showings your true colours very early on. I treally am grateful!!
  • Reviewer
    Location
    Aylesbury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst company I have ever dealt with. Customer service is not in the UK unlike what the adverts say, very rude people and you can't understand anything they say. We signed up 5 days ago and we are cancelling today and even that is a difficult task for them...We were mis sold the internet and tv package - internet speed slower than the minimum promised, tv signal is awful. We wanted to log a complaint but their system for complaints was down. We wanted to speak to a manager, the manager was away.
    Stay away!
  • Reviewer
    Location
    Aylesbury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just a nightmare you never wake up from. The worst service I have ever experienced. You get sent from one person to another. They never answer the question you ask but rely on a script. Save yourself a whole lot of pain and use someone else. I moved to Vodafone, not one problem.
  • Reviewer
    Location
    Aylesbury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utterly terrible customer service. Constantly being hung up on by customer services, they pretend they can’t hear me when I try and query when they are coming to install my line.

    Do not do business with this company
  • Reviewer
    Location
    Aylesbury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with talktalk for almost 2 years. They recently offered me fibre optic for £5 extra, I wish I hadn't. Dial up is quicker and the speeds are almost half of my original broadband. When I called their so called customer service, I was told to plug a laptop into the router so they could check the speeds, when I explained that we only use mobiles and tablets on broadband they told me they would send an engineer at a cost of £60 to me!!!!! There was clearly a speed issue when they tested the wifi. I haven't done anything about getting it sorted and I am now going to complain to every regulatory body I can find that will help.
  • Reviewer
    Location
    Aylesbury
    Reviewing
    TalkTalk
    Date
    Comments
    Have had nothing but problems since join them for phone, broadband and TV. Have had to have a new router for Internet as it failed, have an engineer out twice for the phone and twice we have upgraded TV packages and not been able to access them for days. It is now 17 days since we took out our last package and we still can't access any of the channels despite 5 calls to their customer service and technical departments and 3 promised call backs within 72 hours none of which have happened. Today speaking to their technical department manager I am told they are still investigating the issue I told them about 17 days ago and I have to give them 28 days total to sort it. The customer service is a joke promises of your problem had been esculated to the relevant department who will sort this ASAP. 17 days being charged for channels we can't watch and when I tell them I want to leave get told its £240 as we are still in contract. Yet they are not providing the services they are contracted to do so. Would not recommend this company to my worst enemy let alone family or friends. I can see why Ofcom voted them worst Customer service provider to do with Internet and home phone.
  • Reviewer
    Location
    Aylesbury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm so tired of fighting with you @TalkTalk. Everyone have to know when they choose the telecommunications company to not choose yours! 5 months of fighting with you on the phone, I spent hours to find somebody who could help me to resolve the problem! Every single time you just promised to improve the connection but nothing happened.
    TalkTalk just want your money and they don't want give anything back.
    They don't provide any services for you! They are just stealing the money from your pockets! Don't go with them.
  • Reviewer
    Location
    Aylesbury
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    TallkTalk are appalling on every level. We have 0.4mbps on our broadband and are told this meets the accepted service levels. The service is intermittent with broadband dropping up 6 times an hour, phone lines dropping and currently no service at all. Customer support is a joke - if you can get through the automated system without the message 'we're working on it, goodbye' to talk to a call centre person, they'll ask you to perform increasingly bizarre actions that clearly won't fix your phone fault. Good luck if you can find anybody to resolve issues - the head of complaints can't be bothered to reply themselves and you'll get an automated letter with no contact info. Says it all really - a company that can't be bothered. Unless it's sending you a bill.
  • Reviewer
    Location
    Ayr
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst company I have ever dealt with.
    Every time I have needed to contact them it has taken me at least an hour to complete a simple task. I have made phone calls regarding bills in which they have charged me triple that I should be paying and they are unable to tell me why they are charging me over £65 a month; not one of these phone calls have been recorded meaning I need to go through everything again. My router cuts out several times every night for no reason, talktalk are also unable to tell me a reason why. I have also tried to leave many times, which they do not allow. I simply get put through to a different department each time offering me new deals and discounts that they then do not add to my account meaning I am till paying full price anyway. I strongly recommend against choosing talktalk and an internet provider, as you will get nothing but bad service, unneeded hassle and incoherent staff who are unable to even understand a question never mind help out.
  • Reviewer
    Location
    Ayr
    Reviewing
    TalkTalk
    Date
    Comments
    Appalling customer service..
    After waiting for 2 hours for a call back, they tried to blame my laptop rather than their router, though I could connect using a different network, or different router on same phone line.
    Was told he couldn't help, and to reset the router and call back if it didn't work.
    I said that wasn't good enough and he had to call me back, and after another hours wait he called back just to hang up on me after I said hello
    Now no response from talk talk at all.

    I would not recommend talk talk to anyone
  • Reviewer
    Location
    Ayr
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signed up and since my account going live I have had no broadband.Attempts to have satisfactory talks with customer service department futile,call centre where ever it is is slow, spend forever talking to them only to keep getting cut off live chat by them.. hopeless.Cancelled my account to save more pain in the future..
    Not good folks trust me.!
  • Reviewer
    Location
    Ayr
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Never use talk talk find another provider. The worst customer service i have ever experienced. A long term customer, it took over two weeks to fix a fault they created (they connected
    our line to some one else). Customer service is useless designed to get you off the phone, they lie, when you ask to be put through to a manager (you speak to a different rep each time with an atrocious grasp of English), Answer 1 I will put you through 20 min later you are still hanging on, Answer 2 we will call you back within 48 hours!! no call back. Answer 3 we do not have a manager. Each time you tell them it has not been fixed they move you to the back of the queue adding another 48 hours. Reading out the text you have just received is pointless and irritating. My wife ID the fault fixed within another 48 hours. When you need them they are completely useless. Find another provider.
  • Reviewer
    Location
    Ayr
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Appalling customer service. Spent hours talking to foreign call centres regarding new broadband order. Then they cancelled our order with no explanation.
  • Reviewer
    Location
    Ayr
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Like most utility companies, customer service is appalling.
    Be economical with the truth, sell the product, then grow cloth ears - quite a strategy but TalkTalk has it off to a fine art.
    Regarding the product: Speed is nowhere near what's claimed, reaching 5mbps download is a struggle. Reliability is poor; speed frequently strangled and occasionally cut off, sometimes for hours at a time.
    Wifi hub isn't the best and I reverted back to an old one.
    TV box and package are a total waste of time. VERY slow to open. Not the easiest to navigate. Can't record. clearly designed to make you spend more. Needs ethernet cable.
    Whilst I'm well aware that other providers are every bit as bad, I'm still moving to a new contract that'll at least save me a few quid.
  • Reviewer
    Location
    Ayr
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    When I first received faster fibre broadband, the speed was indeed up to 30Mb/sec. over the last 2 years the speed has diminished to sometimes under 2Mb/sec. Remarkably, each time I call customer services, the speed jumps to about 15Mb/sec after their 'test'. And after an hour on the phone being patronised and having to give my personal details three times. Next day it's down to about 3Mb/sec again. Now I have to wait three days while my latest complaint is being 'investigated'. Cheap, but rubbish. Virgin have laid their fibre cables in our town. Once it's online, I'm switching. Enough of this Mickey Mouse company.
  • Reviewer
    Location
    Ayr, Scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Broadband regularly crashes and is often too slow. I pay for fibre faster service, but only get 6-7mb at times.
  • Reviewer
    Location
    Ayrshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had been with Talktalk for years with no problems. They contacted me and told me I could have a free youview box with catchup tv at no extra cost that is when the trouble started. The tv buffered all the time when I complained they went through a process of sending an engineer out checking my connection and lots of other bullshit only to be told my connection was good they then increased my speed to 6mbps. Everything worked ok for a few weeks then the speed started to decrease. I reported it again and went through the "line check" crap again and they eventually said they would lock my speed at 6mbps. again ok for a few weeks then speed decreased and tv buffered again!! I tried reporting it again but the time it takes etc I gave up looking for a new broadband provider now I've had enough!!!!
  • Reviewer
    Location
    Ayrshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful! 2 months of intermittent broadband and an average speed of 0.3mbps (vs my usual 6mbps). TalkTalk seem genuinely unwilling to help, with long phone calls to ‘offshore’ call centres who are just reading scripts and ticking boxes,, lots of explaining over and over again, time off work for bt to say the physical set up is fine and the problem is with TalkTalk and more ‘I do apologise for the problems you are having’ than I can count.
    I have now asked to be released from my contract and will go with a company that actually cares (if I can find one).
    By reading the other reviews it seems I am far from alone, and I urge others to seriously consider other options than TalkTalk.
  • Reviewer
    Location
    Ayrshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Cut my speed from 7Mbs to 4Mbs, complained and they told me the contract minimum as 2.5Mbs. Put through to technical support, who managed to cut my speed to 3.5Mbs. Told them I've had enough and was moving to another provider. They've now cut my speed to 2.5Mbs don't deal with this company, they are the worst. They don't care about the service they provide.
  • Reviewer
    Location
    Ayrshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A bunch of time wasters. I was happy with my talktalk broadband package and it worked ok. They phoned me and told me for the price I was paying I could have a free Youview box with catch up TV if I signed up for anothe 18 months. They said I needed a speed of 4Mbps for it to work and since I was getting 6+ Mbps it would work fine. This is when all the trouble began. After the new router and Youview box was set up the internet speed went down to 3.1Mbps and my TV buffered and was impossible to watch. I complained but all I got was a customer service idiot trying to tell me (I am an Electrical Engineer) that I had not set it up properly and they said the fault was inside my house and if I wanted an Engineer to come out if he found a fault inside the house or if he could not find any fault it would cost me £65. If I missed the appointment it would cost me £25. Since I new the fault was not in my house I booked an Engineers visit for "AFTER" 3:30pm as I am out 'til then. No Engineer appeared. WhenI got my next bill there was a £25 missed appointment charge on it. I phoned and complained they said they had a picture of my front door and the Engineer had been. I refused to accept this and told them to stick their broadband they removed the £25 charge and booked another Engineer. Same rules applied as before. My wife happened to be off work that day and the engineer arrived at 10am. He told her they don't get appointment times they just work through the list of jobs as the see fit. He checked everything and said my end was fine and there didn't appear to be a fault on the line either. He adjusted my router settings and left me with a speed of 6.3Mbps every thing worked fine for about 1 week then the speed dropped and the buffering started again. I phoned and got the usual script quoted at me unplug this reboot that we are going to carry out checks on your line bla bla bla bla same same every time. Still no fix but I was told my speed was "Locked " at 6Mbps and I should have no more trouble. 2 days later 3Mbps No matter how often you phone you get the same crap and it is impossible to get things fixed. Don't go near this useless mob. Indian customer service transferring you to the Philippines who claim to be the "experts" they couldn't lace a pair of boots. Be warned Try BT or Sky or anyone but them you will pull your hair out with frustration.
  • Reviewer
    Location
    Ayrshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Terrible company I was with talk talk for years as my kids get older they are online more so I decided to contact talktalk to upgrade to a faster speed they were very helpful the not a problem for them. As soon as I had agreed to the contract the speed reduced until we can only have one device on at a time. I contacted them 6 time after it and they still wouldn't fix the problem. I asked to cancel as I was missold something and they said I had to pay £365 to do so. So I either pay the outstanding amount or just put up with the slow speed so I can go elsewhere. Stay back from them. Also when I asked to speak to someone over the phone instead of online chat they said they have no such fasility
  • Reviewer
    Location
    Ayrshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    WORST ever broadband supplier . Not even worth leaving a review . Have since switched to BT which is a MILLION times better and will NEVER go back to TALKTALK . They even SCREWED me for £75 for leaving them after 4 years , thanks for nout TALKTALK .
  • Reviewer
    Location
    Ayrshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Terrible internet from Talk Talk in last few weeks, called them couple of weeks ago to complain they stated no internet probs it was because i was needing to upgrade to fibre so signed up for fibre was advised engineer be out today between 8am-1pm no one turned up. Told them I want refund for loss of earnings they said they can't do that but they are sorry. Not good enough Talk Talk I'm now off to BT bye bye and good riddance!
  • Reviewer
    Location
    Ayrshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      2 stars
    Comments
    Glad my contract is up! Have waited a long time for this. Talk Talk = Avoid Avoid! Multiple router breeches. Unreliable service. Customer service stinks. They pass you around and dont really want to help you. Was also given someone elses landline number and was plauged with calls from debt companys for 18 months. TalkTalk said they couldnt change my number. Terrible service. Never again.
  • Reviewer
    Location
    Ayrshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you could provide 0 stars I would have done so. What an organisation you agree to a new contract they don't deliver on it and then move you to a fall back rate without advising you. When you subsequently write to them they seem uncapable of reading the content of your correspondence and actually responding to your queries. I then tried writing to their CEO and the letter was answered again by the same individual who again didn't answer my queries but asked me call them only to have my call rejected as I am no longer a customer given I moved to another service provider.

    Now writing to the regulator as it's a otal waste of time dealing with them when they fail to honour contract terms funny thing is they want to punish customers with penalties if they don't stick to the terms of their contract.

    STAY WELL CLEAR
  • Reviewer
    Location
    Ayrshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID! AVOID! AVOID! AVOID! AVOID!

    Worst service ever! Internet hasn't been working right since we got our contract and everytime we call they say they'll adjust some parameters and it should fix its self then you call back after it STILL isn't working and they say it's not their fault. USELESS. Then they say they can send an engineer out but it would charge me £50?! We're now tied into a contract for an entire year with constant internet connection losses and no help. DO NOT GO WITH TALK TALK.
  • Reviewer
    Location
    Ayrshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I wish i had never changed from Orange, only went with Talk Talk as i have my phone and line rental with them and have had no issues with this. What a waste of time the Broadband is. I can never stay connected for more than a few minutes. If i try to download anything it seems to take forever and cannot use the broadband as wireless any more due to the amount of disconnects i am having. I am currently connected via the cable with defeats the purpose of having a laptop with WIRELESS broadband. I have contacted tech help numerous times to be told different things each time and still no resolution. I am currently looking for another more reliable supplier due to this. I would not recommend Talk Talk broadband to anyone.
  • Reviewer
    Location
    Ayrshire,Scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      1 star
    Comments
    TalkTalk accidentally cut off our broadband after they updated our contract.They admitted their mistake. Six weeks later,42 different customer service workers, numerous nationalities, all mannerly who promise you the earth. Unfortunately most of it was made up as they were going along . No two people had the same story even though it was on their screens. After 7 weeks of no TalkTalk broadband i'm back with BT.To add insult to injury they are trying to fine me £138.67 for breaking a contract.........Im sorry but as they cut me off [by accident] Did they not break the contract??? I've tried my best to resolve this , spent hours on the phone talking to mis informed third world country call centres, and listening to 'on hold loop music'. Talk Talk should be ashamed of their customer service. Cheap customer service =no service!!!!
  • Reviewer
    Location
    B708hq
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't trusts talk talk increase bill what ever they want started time I pay 22 pound now wiht in 1 year 25.50
  • Reviewer
    Location
    BA14 7JQ
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    The router has become troublesome, arbitrarily slowing to less than 10% of expected speed and heating up. Only short term solution is to switch off and let the router cool down. In addition, using an IP phone requires a static IP and the provider does not allow this.
  • Reviewer
    Location
    Bacup
    Reviewing
    TalkTalk
    Date
    Comments
    It's a pity you have to put any rating to get on here. They don't deserve any. I am not a racist, and this is not a racist comment. But why would someone sitting in India care what someone in the UK thinks about them. The most unless bunch of miss fits I have had the misfortune to cross paths with. Internet been none existent from day one. The joys of waiting 50 minutes to chat to someone on your mobile network, to then be told , " I am passing you on please wait" and that's it, no can I pass you on, just wackenhut you are now in another question. I suppose their thinking is " This will get a few to hang up" They fail to fix problem and then tell you even though you have paid 2 months for no service, you have to give us 30 notice and pay us another months money. I go on chat under partners name, as it's done in her name. On one occasion I had one of them hitting on me.
    If you are reading reviews because you are thinking about joining talktalk. Run away, they are conveniently just taking your money and giving you nothing in return. They seem to be spending our money on sponsoring x factor. I can see why, their craft to. Run away
  • Reviewer
    Location
    Bacup, Lancashire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I ordered Fibre 65 service from Talk Talk which has a headline speed of 67MB. The service speed is stable bur never gets above mid 30s. Talk Talk advisor told me that the expected figure should be around 36MB. i could have got 38Mb service a lot cheaper from other providers.

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