6,349 Customer Reviews over 159 pages
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- Location
- Aylesbury
- Reviewing
- TalkTalk
- Date
- 2017-03-03
- Comments
-
TallkTalk are appalling on every level. We have 0.4mbps on our broadband and are told this meets the accepted service levels. The service is intermittent with broadband dropping up 6 times an hour, phone lines dropping and currently no service at all. Customer support is a joke - if you can get through the automated system without the message 'we're working on it, goodbye' to talk to a call centre person, they'll ask you to perform increasingly bizarre actions that clearly won't fix your phone fault. Good luck if you can find anybody to resolve issues - the head of complaints can't be bothered to reply themselves and you'll get an automated letter with no contact info. Says it all really - a company that can't be bothered. Unless it's sending you a bill.
- Location
-
- Location
- Ayr
- Reviewing
- TalkTalk
- Date
- 2016-11-06
- Comments
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The worst company I have ever dealt with.
Every time I have needed to contact them it has taken me at least an hour to complete a simple task. I have made phone calls regarding bills in which they have charged me triple that I should be paying and they are unable to tell me why they are charging me over £65 a month; not one of these phone calls have been recorded meaning I need to go through everything again. My router cuts out several times every night for no reason, talktalk are also unable to tell me a reason why. I have also tried to leave many times, which they do not allow. I simply get put through to a different department each time offering me new deals and discounts that they then do not add to my account meaning I am till paying full price anyway. I strongly recommend against choosing talktalk and an internet provider, as you will get nothing but bad service, unneeded hassle and incoherent staff who are unable to even understand a question never mind help out.
- Location
-
- Location
- Ayr
- Reviewing
- TalkTalk
- Date
- 2015-10-02
- Location
-
- Location
- Ayr
- Reviewing
- TalkTalk
- Date
- 2017-07-09
- Comments
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Signed up and since my account going live I have had no broadband.Attempts to have satisfactory talks with customer service department futile,call centre where ever it is is slow, spend forever talking to them only to keep getting cut off live chat by them.. hopeless.Cancelled my account to save more pain in the future..
Not good folks trust me.!
- Location
-
- Location
- Ayr
- Reviewing
- TalkTalk
- Date
- 2017-04-30
- Comments
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Never use talk talk find another provider. The worst customer service i have ever experienced. A long term customer, it took over two weeks to fix a fault they created (they connected
our line to some one else). Customer service is useless designed to get you off the phone, they lie, when you ask to be put through to a manager (you speak to a different rep each time with an atrocious grasp of English), Answer 1 I will put you through 20 min later you are still hanging on, Answer 2 we will call you back within 48 hours!! no call back. Answer 3 we do not have a manager. Each time you tell them it has not been fixed they move you to the back of the queue adding another 48 hours. Reading out the text you have just received is pointless and irritating. My wife ID the fault fixed within another 48 hours. When you need them they are completely useless. Find another provider.
- Location
-
- Location
- Ayr
- Reviewing
- TalkTalk
- Date
- 2019-01-08
- Comments
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Appalling customer service. Spent hours talking to foreign call centres regarding new broadband order. Then they cancelled our order with no explanation.
- Location
-
- Location
- Ayr
- Reviewing
- TalkTalk
- Date
- 2014-11-05
- Comments
-
Like most utility companies, customer service is appalling.
Be economical with the truth, sell the product, then grow cloth ears - quite a strategy but TalkTalk has it off to a fine art.
Regarding the product: Speed is nowhere near what's claimed, reaching 5mbps download is a struggle. Reliability is poor; speed frequently strangled and occasionally cut off, sometimes for hours at a time.
Wifi hub isn't the best and I reverted back to an old one.
TV box and package are a total waste of time. VERY slow to open. Not the easiest to navigate. Can't record. clearly designed to make you spend more. Needs ethernet cable.
Whilst I'm well aware that other providers are every bit as bad, I'm still moving to a new contract that'll at least save me a few quid.
- Location
-
- Location
- Ayr
- Reviewing
- TalkTalk
- Date
- 2017-09-28
- Comments
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When I first received faster fibre broadband, the speed was indeed up to 30Mb/sec. over the last 2 years the speed has diminished to sometimes under 2Mb/sec. Remarkably, each time I call customer services, the speed jumps to about 15Mb/sec after their 'test'. And after an hour on the phone being patronised and having to give my personal details three times. Next day it's down to about 3Mb/sec again. Now I have to wait three days while my latest complaint is being 'investigated'. Cheap, but rubbish. Virgin have laid their fibre cables in our town. Once it's online, I'm switching. Enough of this Mickey Mouse company.
- Location
-
- Location
- Ayr, Scotland
- Reviewing
- TalkTalk
- Date
- 2019-02-27
- Comments
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Broadband regularly crashes and is often too slow. I pay for fibre faster service, but only get 6-7mb at times.
- Location
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- Location
- Ayrshire
- Reviewing
- TalkTalk
- Date
- 2015-05-01
- Comments
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I had been with Talktalk for years with no problems. They contacted me and told me I could have a free youview box with catchup tv at no extra cost that is when the trouble started. The tv buffered all the time when I complained they went through a process of sending an engineer out checking my connection and lots of other bullshit only to be told my connection was good they then increased my speed to 6mbps. Everything worked ok for a few weeks then the speed started to decrease. I reported it again and went through the "line check" crap again and they eventually said they would lock my speed at 6mbps. again ok for a few weeks then speed decreased and tv buffered again!! I tried reporting it again but the time it takes etc I gave up looking for a new broadband provider now I've had enough!!!!
- Location
-
- Location
- Ayrshire
- Reviewing
- TalkTalk
- Date
- 2018-08-07
- Comments
-
Awful! 2 months of intermittent broadband and an average speed of 0.3mbps (vs my usual 6mbps). TalkTalk seem genuinely unwilling to help, with long phone calls to ‘offshore’ call centres who are just reading scripts and ticking boxes,, lots of explaining over and over again, time off work for bt to say the physical set up is fine and the problem is with TalkTalk and more ‘I do apologise for the problems you are having’ than I can count.
I have now asked to be released from my contract and will go with a company that actually cares (if I can find one).
By reading the other reviews it seems I am far from alone, and I urge others to seriously consider other options than TalkTalk.
- Location
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- Location
- Ayrshire
- Reviewing
- TalkTalk
- Date
- 2016-10-13
- Comments
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Cut my speed from 7Mbs to 4Mbs, complained and they told me the contract minimum as 2.5Mbs. Put through to technical support, who managed to cut my speed to 3.5Mbs. Told them I've had enough and was moving to another provider. They've now cut my speed to 2.5Mbs don't deal with this company, they are the worst. They don't care about the service they provide.
- Location
-
- Location
- Ayrshire
- Reviewing
- TalkTalk
- Date
- 2015-06-24
- Comments
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A bunch of time wasters. I was happy with my talktalk broadband package and it worked ok. They phoned me and told me for the price I was paying I could have a free Youview box with catch up TV if I signed up for anothe 18 months. They said I needed a speed of 4Mbps for it to work and since I was getting 6+ Mbps it would work fine. This is when all the trouble began. After the new router and Youview box was set up the internet speed went down to 3.1Mbps and my TV buffered and was impossible to watch. I complained but all I got was a customer service idiot trying to tell me (I am an Electrical Engineer) that I had not set it up properly and they said the fault was inside my house and if I wanted an Engineer to come out if he found a fault inside the house or if he could not find any fault it would cost me £65. If I missed the appointment it would cost me £25. Since I new the fault was not in my house I booked an Engineers visit for "AFTER" 3:30pm as I am out 'til then. No Engineer appeared. WhenI got my next bill there was a £25 missed appointment charge on it. I phoned and complained they said they had a picture of my front door and the Engineer had been. I refused to accept this and told them to stick their broadband they removed the £25 charge and booked another Engineer. Same rules applied as before. My wife happened to be off work that day and the engineer arrived at 10am. He told her they don't get appointment times they just work through the list of jobs as the see fit. He checked everything and said my end was fine and there didn't appear to be a fault on the line either. He adjusted my router settings and left me with a speed of 6.3Mbps every thing worked fine for about 1 week then the speed dropped and the buffering started again. I phoned and got the usual script quoted at me unplug this reboot that we are going to carry out checks on your line bla bla bla bla same same every time. Still no fix but I was told my speed was "Locked " at 6Mbps and I should have no more trouble. 2 days later 3Mbps No matter how often you phone you get the same crap and it is impossible to get things fixed. Don't go near this useless mob. Indian customer service transferring you to the Philippines who claim to be the "experts" they couldn't lace a pair of boots. Be warned Try BT or Sky or anyone but them you will pull your hair out with frustration.
- Location
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- Location
- Ayrshire
- Reviewing
- TalkTalk
- Date
- 2017-06-29
- Comments
-
Terrible company I was with talk talk for years as my kids get older they are online more so I decided to contact talktalk to upgrade to a faster speed they were very helpful the not a problem for them. As soon as I had agreed to the contract the speed reduced until we can only have one device on at a time. I contacted them 6 time after it and they still wouldn't fix the problem. I asked to cancel as I was missold something and they said I had to pay £365 to do so. So I either pay the outstanding amount or just put up with the slow speed so I can go elsewhere. Stay back from them. Also when I asked to speak to someone over the phone instead of online chat they said they have no such fasility
- Location
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- Location
- Ayrshire
- Reviewing
- TalkTalk
- Date
- 2020-08-28
- Comments
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WORST ever broadband supplier . Not even worth leaving a review . Have since switched to BT which is a MILLION times better and will NEVER go back to TALKTALK . They even SCREWED me for £75 for leaving them after 4 years , thanks for nout TALKTALK .
- Location
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- Location
- Ayrshire
- Reviewing
- TalkTalk
- Date
- 2017-11-21
- Comments
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Terrible internet from Talk Talk in last few weeks, called them couple of weeks ago to complain they stated no internet probs it was because i was needing to upgrade to fibre so signed up for fibre was advised engineer be out today between 8am-1pm no one turned up. Told them I want refund for loss of earnings they said they can't do that but they are sorry. Not good enough Talk Talk I'm now off to BT bye bye and good riddance!
- Location
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- Location
- Ayrshire
- Reviewing
- TalkTalk
- Date
- 2017-03-02
- Comments
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Glad my contract is up! Have waited a long time for this. Talk Talk = Avoid Avoid! Multiple router breeches. Unreliable service. Customer service stinks. They pass you around and dont really want to help you. Was also given someone elses landline number and was plauged with calls from debt companys for 18 months. TalkTalk said they couldnt change my number. Terrible service. Never again.
- Location
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- Location
- Ayrshire
- Reviewing
- TalkTalk
- Date
- 2019-09-11
- Comments
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If you could provide 0 stars I would have done so. What an organisation you agree to a new contract they don't deliver on it and then move you to a fall back rate without advising you. When you subsequently write to them they seem uncapable of reading the content of your correspondence and actually responding to your queries. I then tried writing to their CEO and the letter was answered again by the same individual who again didn't answer my queries but asked me call them only to have my call rejected as I am no longer a customer given I moved to another service provider.
Now writing to the regulator as it's a otal waste of time dealing with them when they fail to honour contract terms funny thing is they want to punish customers with penalties if they don't stick to the terms of their contract.
STAY WELL CLEAR
- Location
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- Location
- Ayrshire
- Reviewing
- TalkTalk
- Date
- 2016-10-12
- Comments
-
AVOID! AVOID! AVOID! AVOID! AVOID!
Worst service ever! Internet hasn't been working right since we got our contract and everytime we call they say they'll adjust some parameters and it should fix its self then you call back after it STILL isn't working and they say it's not their fault. USELESS. Then they say they can send an engineer out but it would charge me £50?! We're now tied into a contract for an entire year with constant internet connection losses and no help. DO NOT GO WITH TALK TALK.
- Location
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- Location
- Ayrshire
- Reviewing
- TalkTalk
- Date
- 2010-05-09
- Comments
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I wish i had never changed from Orange, only went with Talk Talk as i have my phone and line rental with them and have had no issues with this. What a waste of time the Broadband is. I can never stay connected for more than a few minutes. If i try to download anything it seems to take forever and cannot use the broadband as wireless any more due to the amount of disconnects i am having. I am currently connected via the cable with defeats the purpose of having a laptop with WIRELESS broadband. I have contacted tech help numerous times to be told different things each time and still no resolution. I am currently looking for another more reliable supplier due to this. I would not recommend Talk Talk broadband to anyone.
- Location
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- Location
- Ayrshire,Scotland
- Reviewing
- TalkTalk
- Date
- 2011-10-18
- Comments
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TalkTalk accidentally cut off our broadband after they updated our contract.They admitted their mistake. Six weeks later,42 different customer service workers, numerous nationalities, all mannerly who promise you the earth. Unfortunately most of it was made up as they were going along . No two people had the same story even though it was on their screens. After 7 weeks of no TalkTalk broadband i'm back with BT.To add insult to injury they are trying to fine me £138.67 for breaking a contract.........Im sorry but as they cut me off [by accident] Did they not break the contract??? I've tried my best to resolve this , spent hours on the phone talking to mis informed third world country call centres, and listening to 'on hold loop music'. Talk Talk should be ashamed of their customer service. Cheap customer service =no service!!!!
- Location
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- Location
- B708hq
- Reviewing
- TalkTalk
- Date
- 2021-05-03
- Comments
-
Don't trusts talk talk increase bill what ever they want started time I pay 22 pound now wiht in 1 year 25.50
- Location
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- Location
- BA14 7JQ
- Reviewing
- TalkTalk
- Date
- 2020-07-27
- Comments
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The router has become troublesome, arbitrarily slowing to less than 10% of expected speed and heating up. Only short term solution is to switch off and let the router cool down. In addition, using an IP phone requires a static IP and the provider does not allow this.
- Location
-
- Location
- Bacup
- Reviewing
- TalkTalk
- Date
- 2016-12-07
- Location
-
- Location
- Bacup, Lancashire
- Reviewing
- TalkTalk
- Date
- 2021-10-15
- Comments
-
I ordered Fibre 65 service from Talk Talk which has a headline speed of 67MB. The service speed is stable bur never gets above mid 30s. Talk Talk advisor told me that the expected figure should be around 36MB. i could have got 38Mb service a lot cheaper from other providers.
- Location
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- Location
- Baldock
- Reviewing
- TalkTalk
- Date
- 2019-03-20
- Comments
-
Shocking beyond bad, service drops out, slow internet speed unable to stream programs shocking customer service, online chat is a joke, card payment system dosnt work had to pay by post. Will never use them again!
- Location
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- Location
- BALLYCASTLE
- Reviewing
- TalkTalk
- Date
- 2016-12-09
- Location
-
- Location
- Ballyclare N Ireland
- Reviewing
- TalkTalk
- Date
- 2017-07-11
- Comments
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I live 2 miles from the street box which has fibre running to it in a rural location. My broadband download spead is approx 0.5mb. I have phoned talk talk on at least 4 occasions on the dreadful broadband speed I have. Research shows that dial up modem is faster in my area!
Yesterday I wasted 1 1/2 hrs of my life whilst TALkTALK again tested the line, had me unscrew sockets, listed to silence...and then tell me they can find no fault! I should be getting at least 3mb in my area.
Talking to both SKY and BT they both promise 4-8 mb!! They say it is the TALKTALK equipment in the box which is the reason my broadband so slow.
...have no option now but to change. Dreadful service from TALKTALK.
- Location
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- Location
- Ballymena
- Reviewing
- TalkTalk
- Date
- 2019-04-03
- Comments
-
I wouldnt give not even a star to this is the worst connection i ever been on. DO NOT get Talk Talk they are cheap but the services they offer to you dont even worth those money.
- Location
-
- Location
- Banbridge
- Reviewing
- TalkTalk
- Date
- 2016-04-05
- Location
-
- Location
- Banbridge, Northern Ireland
- Reviewing
- TalkTalk
- Date
- 2019-03-04
- Comments
-
I got broadband from TalkTalk and thr speed of it was atrocious. When using my phone I actually had to turn my wifi off and use my 4G to send videos. If I even breathed on the router it would go into a tizzy. I did a broadband speed test one night and got 620kps.
They say they are the only company that doesn't give you a price hike and that your price will not rise the whole time you are in contract. I was paying £20 and my last bill was £20.18. I know 18p isn't a lot but it's the principle.
My contract was due to expire and I have lost a lot of hair from tearing it out with frustration trying to notify them that I did not want to renew. Such a palava! Their customer service is shocking. When I said I did not want to renew and wouldn't give them a reason, why should I? I mean, I didn't want their broadband. That's reason enough. Because this mustn't have been an acceptable answer I was continuously put on hold and then told that surely there were other people in my household that wanted broadband? I explained I lived alone. I was put on hold and then asked was I moving house? And did the new tenants want broadband? At this stage I was seriously at risk of fracturing my teeth from clenching them so hard. When I finally got them to accept I was leaving I was read out the terms and conditions and told I would have to pay an early termination charge to which I explained that I wasn't terminating early, I was simply not renewing. How could they not comprehend this?
After receiving a letter and an email from them giving me a really good deal on faster fibre broadband which I didn't have because they didn't want me to leave I rang up to enquire. Better the devil you know eh?
I was told... Wait for it... To ring back in two to three months as there was an outstanding balance on my account. I explained I am still in contract, it expired on 20th March, I have never missed a payment and what was this phantom balance? She told me she could not tell me and was unable to offer me a new broadband package.
This company sucks big time. Their letters contradict their actions and no-one seems to have a clue when you ring. Their broadband speeds are useless and they had the cheek to send me an email telling me to return my router and all the wiring etc. to them when finished. I shall... In pieces.
STAY AWAY FROM THESE GUYS.
- Location
-
- Location
- Banbury
- Reviewing
- TalkTalk
- Date
- 2015-05-29
- Comments
-
Where to start... For the last year or so I couldn't fault them, Internet wasn't the fastest but being only broadband not fibre optic I wasn't expecting ultra fast got some good offers from other big names but as a loyal talk talk customer they gave me a price and an offer I would be stupid to refuse.. Or so I thought, as soon as I renewed my contract, the price we agreed on due to me leaving was lies, my other half rang them 2ce for over an hour of being passed back and forth due to changing direct debit from hers to my account they apologised for the slow speed and for the mix up they would wipe the "late" charge for the payment and refund the money we overpayed, a month later we have an automated call saying we haven't payed, rang again today and according to the system they have no direct debit details for us therefore they will charge us £10 for non payment and 2.50 for not having a dd set-up.. After the missus got passed to 4 people only one English person the rest very hard to understand, after telling each one she wants to leave we are left with a £30 cancellation fee and 2 months of poor broadband to pay for.. Along with charges they refused to wipe even though we set up a direct debit but could not find it on their systems! If you like being shafted the talktalk is definitely for you!
- Location
-
- Location
- banbury
- Reviewing
- TalkTalk
- Date
- 2015-03-02
- Comments
-
To cut a long story story stay away and go with BT. Awful all there customer service staff speak off a script. Cannot understand them they made prices up and LIE over the phone. Useless! only thing re motley good was the broadband speed was better then they said. STAY AWAY!
- Location
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- Location
- Banbury
- Reviewing
- TalkTalk
- Date
- 2011-05-31
- Comments
-
rarely get over 0.28meg speed - cannot stream on demand tv or youtube
and every two months they call to sell me more products and service - which I dont want and which makes them more expensive than BT - and they are telling me that they can extend my contract every time they call - which I repeatedly tell them I dont want it extended - in fact if I could get out now I would!! It's a crap service and I believe I am now paying more than I was before with BT
- Location
-
- Location
- BANBURY
- Reviewing
- TalkTalk
- Date
- 2018-10-03
- Location
-
- Location
- Banbury
- Reviewing
- TalkTalk
- Date
- 2018-04-16
- Comments
-
Avoid them! or if you have sign with them do it because they are the absolute cheapest.
Customer service non existent.
They promise 10-12-14Mbs on a 17Mbs connection and you do not even see 5.
And most important.
They have cheating associates like AWIN promising vouchers etc in order to sign that at the end you never get.
- Location
-
- Location
- Banbury
- Reviewing
- TalkTalk
- Date
- 2016-11-23
- Comments
-
What a big pile of steamy crap myself and my whole family have had with them trouble from day one trying to connect to internet had to have an engineer out 3 times, they tried to charge for this but with arguments wasnt in the end, then was over charged on more than one occation and was hell to get refund on that. When cancelling thethe whole thing was agreed no cost would occur and oh look £304.22 out my bank and after a long hour and 22mins on the phone agreed to refund. Not easy not helpful just a load of crap and have lost alot of customers definitely better being with BT no issues at all with them
- Location
-
- Location
- Banbury
- Reviewing
- TalkTalk
- Date
- 2016-12-21
- Comments
-
If I could have put 0 stars i would have!
Our speed is between 0.2-2.4. Talk talk has failed to deal with the issue, their staff contradict each other and don't document all the information you provide. There doesn't seem to be any kind of complaints procedure. I've wasted about 14 hours of my time either on the phone or with engineers and have finally given up as I'm sick of fighting them. The company send engineers and then don't believe what they are told after diagnostics. Luckily we are out of contract so can leave.
Please don't sign up to them (unless you like fighting, rubbish internet and have numerous hours to kill!)
- Location
-
- Location
- Banbury
- Reviewing
- TalkTalk
- Date
- 2020-04-18
- Comments
-
All good, speed, customer service and price - what's not to like?
- Location
-
- Location
- Banbury
- Reviewing
- TalkTalk
- Date
- 2016-08-29
- Comments
-
Talktalk broadband is absolute garbage!
It's extremely slow, and on good days the latency is horribly high. Thought it was a router problem but no, even the router they supplied is absolute garbage. Don't be fooled my cheap prices because you pay for what you get! Customer service is good but even they can't do much since they don't control the company. Other than that, don't bother with Talktalk.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.