TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Overall Customer Ratings for TalkTalk

  • Satisfaction
    2.6 stars
  • Customer Service
    2.6 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars

Based on 141370 customer ratings since 2009-04-02 (Show recent ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,764 Customer Reviews over 170 pages

  • Reviewer
    Location
    Northern Ireland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    My Internet stopped working 14 days ago and Talktalk have done nothing to restore my service. I have had to sign up with an alternative company to provide my Internet due to no action by Talktalk. Absolutely terrible.
  • Reviewer
    Location
    North east
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Worse service ever trying to cancel my contract for last 3 days keep calling them and they hang up am busy man with work and they just wasting my time
  • Reviewer
    Location
    Maidstone
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not good service at all. We had trouble with the broadband connection all the way through with the TalkTalk. From last week there is no Internet connection in the house. Informed the customer service team several times a week on still there is no help. Won't recommend them to anyone. I have informed them about my daughter is in great distress as she is starting her exams and she can't prepare because the Internet is not available. Everytime they say to you that they will do everything to help but don't even want to help. Terrible service...!!
  • Reviewer
    Location
    Portsmouth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One star as I can’t give less. 7 months into a broadband contract and the service has stopped. Reported immediately and they say an engineer is on their way. 4 days later same story. Chased them every day. No progress, no news, no internet. Counting the months until we can move away from TalkTalk.
  • Reviewer
    Location
    Gloucester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Look for serious companies and avoid talk talk at any costs, it's an absolute nightmare.
  • Reviewer
    Location
    Newcastle
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Idiots.
    Ended my broadband contract 16 months ago and returned the equipment in the envelope provided.
    Got another envelope yesterday to return the equipment.
    Emailed them and it is like talking to my backside.
    Asking for my account number
    I told them I don't have one, I did 16 months ago.
    Blocked their emails. Complete idiots.
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    The internet service with talk talk has always been average and I out lasted my contract though I was ok with allowing the internet service to continue, which was more down to my laziness. But enough was enough of slow internet and thats their Fibre 65 which is supposed to be great, sadly not. I now have tried on three attempts to cancel my use of their service and its like they don't give you an easy option to cancel. They try to push it on my new provider to cancel with Talk Talk which seemed weird to do so but Three who I have moved to saidd it was 100% on TalkTalk to cancel it. After my third attempt of telling them to cancel and well within my billing period (12 days) before the next months usage would be used they have told me I am to act like I'm using the next months internet and i then pay for it and then also send them the equipment back in that time. Why should i pay for another month that I won't even use as I made it clear I am already using Three's service.
    I was wondering what would happen if i just cancel the direct debit after I pay this this months internet which I also asked the advisor? I was told not to do that, and see out the extra month I won't even be using.
    I then also asked could I get the transcript of this phone call or motre info on all that we have spoken about as well as the instructions in this cancelation process. I did not get this I instead get an email 'We'd love for you to stay" - We'd love you to stay, and because we know that value matters to you, we'd like to help you find a new plan that works for you. It could save you the hassle of leaving.
    I called them three times and its like talking to a wall they are so difficult!
  • Reviewer
    Location
    Sheffield
    Reviewing
    TalkTalk
    Date
    Comments
    I had to cancel my account due to a sudden and dramatic rodent infestation which caused me to leave the apartment that I was renting. Talktalk kept billing me despite my many attempts to cancel my account, they then made me wait a year, would occasionally start billing me again. I'd contact them desperately trying to cancel, only to be met with contradictions or arrogance across the phone. I have spent 10+ hours on the phone, and I've sent 60+ emails. I'm no closer to cancelling my account then I was when I started.

    Do not use talktalk, ever. Like, seriously, use another company. Talktalk's operation is closer to a scam than a reputable company.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Moved house in October and started service from TalkTalk broadband from day one it never worked TV buffered WhatsApp was totally unusable had to turn Wi-Fi off my phone and use data. Talking to the customer service was worse than useless it was a complete wind up took a month to get through to somebody in Manchester who actually did what they said they would and terminated our contract we were given the runaround put through to technical services on no account ever agree to be put through to these people as they are in South Africa the line is in audible and they just keep you hanging on an empty line the online chat seems helpful but when you end it nothing is followed up and no notes put on your account so next time you call you are back to square one again eventually we got rid of these people and have now gone with a proper broadband company
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely clueless. Had 2 agents at my door hounding me to sign up just so they could get a sale. 2 young boys,very inexperienced in my opinion. Told them numerous times I wasn't interested and they kept chapping my door. I had 3 young kids at home aged 5,2 and 6 weeks old. Felt very anxious to the point I thought if I just sign up then cancel the next day they'll go away. 1 boy said it was the others first day and needed a sale he'd be so grateful if I could help. Felt very pushed into it,stupidly signed up with them.Took forever standing at the door,they were making general chit chat but were swearing constantly and my 2 oldest children kept coming to the door to see who it was and could hear the swearing. I told them I couldn't stay much longer I had kids to feed and put to bed as it was half 6 going on 7pm. Felt very threatened, they kept saying almost done thanks for your patience,tried shutting the door and 1 put there foot against it to prevent me from doing so. I felt so angry and upset. Tried phoning to say I wanted to cancel 5 mins after they left and what a surprise got the automated message sorry we're closed now. Tried phoning today to cancel, spoke to 5 different people who kept going round in circles asking for my name, postcode. Spoke clearly and they couldn't understand me as they didn't speak very good English. Kept saying I'll put you through to the cancellation team, someone else came on the phone to take my details. Same thing again, I'll put you through to the cancellation time. Managed to speak with someone who said they've put a note on my account saying I want to cancel so I hope that's it sorted now and never have to experience dealing with this company again. Prefer my provider EE who I have been with for 6 years.
  • Reviewer
    Location
    Gill
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Tomorrow will be the fourth week of no Internet. Fibre to boot. Not impressed.
  • Reviewer
    Location
    Shellw
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Been with talktalk for years so was happy with the offer of now tv cinema offer of £5 a month. For grandchildren over xmas. However! 10 days and still no talktalk, chatted to customer services 3 times to sort out. Gone past the will be sorted in 5 to 7 days and the latest response? It will be sorted when its sorted and we'll let you know when that is. Will be leaving when contract up as customer service is pathetic.
  • Reviewer
    Location
    Oxford street
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    I am having the most stressful time with the broadband provider. Absolutely rubbish. I don’t recommend or wish this stress on anyone. I never had such a experience with any company in my entire life. I had to write this review to feel just slightly better and less stress.
  • Reviewer
    Location
    Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Do not use talk talk broadband & line rental.
    Save yourself endless stress & aggravation from start to finish. then when you leave & swap to another provider it's not over yet.
    They keep billing you month after month & add fees when you say it's been terminated on your account & new provider gave them notice on same day I did, that was leaving in 30 days time within the last 14 days of contract in their t&C's.

    Utterly incompetent does not describe them enough.

    OFCOM are being informed.
  • Reviewer
    Location
    West Sussex
    Reviewing
    TalkTalk
    Date
    Comments
    What a bunch of cowboys. Should have gone live 9/12/22. Nope didn’t happen. Phoned everyday, to be told would be up and running by 9pm. Nope. On 20 December am engineer finally sent, fault on line but, he couldn’t connect me because he couldn’t carry out his checks. I have complained and requested callbacks, no contact until 21 December to be told I will have to pay £181 cancellation fee and £34 for the service I haven’t received since 9 December. Do not give them the time of day absolutely awful way to terest people very upset and angry at the lack of service, customer service or support
  • Reviewer
    Location
    Altrincham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Trying to get any sense from customer services is impossible. I changed my provider 11th Nov but the new provider forgot to inform Talk Talk. I informed tham on 18th Nov that the provider had changed but they insisted they would not disconnrct me for another month which was chargeable! I accepted that but then they chargrd me for the next month again. When I phoned them they denied any record of my notifying them I was leaving. I asked to speak to a supervisor and was told one woulf call in the next 48 hours. When I said I was not prepared to stand by my phone for that length of time I was left on the phone with noone redponding to me. Considering the recorded message they transmit at the start of the call it is obvious they don't listen to those call recordings!
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please please please save yourself unbelievable stress and aggravation and just don’t use TalkTalk. They are unreliable, unhelpful and plain useless!!!
  • Reviewer
    Location
    Edinburgh
    Reviewing
    TalkTalk
    Date
    Comments
    worst company ever,if id i had read the reviews first then theres know way i wouldve went with them,i cancelled my contract on the 8th dec 2022,i told them to cancel my contract as from this date the offical date for the contract to end is the 20th dec,i was also one month in credit.since the 8th dec ive had emails phone calls txts asking me to stay offering me £20 to stay with them and get cheap broadband for £20 also,then today 12th dec i recieved an email saying thankyou for not cancelling youre contract and staying with us,how far will this company go? i spent 40min cancelling the contract on the 8th dec. how is the company allowed to continue with all the complaints from the public,trying to speak to someone in english is useless ask to speak to a manager no chance.this company needs to be shut down asap. if you think your getting a great deal because theyre think twice,read everyones reviews first i wish i had. before i cancelled my contract i was offered full fibre promised it woiuld be faster ect... so someone from open reach came to my property tried to install it he couldnt do it after 2 & half hours left my property saying its talk talk fault and walked out,mean while all the cable was left hanging outside left on the walk way for anyone to trip over,two days later 2 of the bosses from open reach came to my outside property saw the mess,next day i had two guys from openreach the whole job needed redoing thats how bad it was,so now ive got a hole through my property wall,and the joke is its still not so i called them that day i asked when it was going live 2hrs 20min i was on the phone for only to be told you dont have full fibre in your area that was it for me,that was all on the 6th dec & 7th dec,by the 8th i had enough the air was blue as hell.monkeys in a zoo couldve done talk talk job because clearly theyre absolutely useless,not got a clue what theyre doing none of them,so glad now ive got rid of them finally,avoid talk talk at all costs read others reviews dont just jump in because theyre cheap, seriously youll thank all the reviews in the end im lucky i was only with them 18months. talktalk couldnt run a kids picnic theyre that bad.
  • Reviewer
    Location
    Doncaster
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Joke of a company have passed me to a debt collector for money I don’t owe when the account was transferred out of my name cause nothing but stress and anxiety do not use this company they are absolutely sh** and none of them know what they are doing useless
  • Reviewer
    Location
    edinburgh
    Reviewing
    TalkTalk
    Date
    Comments
    overall satisfaction zero.
    customer service. monkeys couldve done there job because there staff are clueless.
    i wouldnt recommend this company to my worse enemy thats how bad they are.
    broadband reliability,constant buffing.
    they must be that desprate to keep customers they offered me £20.00 to what an insult i said even if you offered me £1000 i wouldnt come back to you,since i told them i was leaving them,i cant get rid of them,constantly phoning me.i cant wait to see the back of talktalk,they told me i could get full fibre as its in my area,so i said yes they came to my home drill a hole through my wall only 90min later i cant do it theres a fault outside he left and left all the cable on the pavement unfinished,2days later 2 men from openreach had to come out again and re-do the whole job thats how bad the first job was done.so i called talktalk i was wanting to find out how long it would be before i went live on line,180min later i got told you dont have fibre in your area,its impossible to speak to someone who can speak english even the manager. thats the best thing ive done leaving talktalk i wouldnt recommend them to my worst enemy.avoid them if you can youll have nothing but hassel trust me!
  • Reviewer
    Location
    Middlesbrough
    Reviewing
    TalkTalk
    Date
    Comments
    Been having issues installing my wifi hub. Tried chatting with several staff on it but they keep tossing me about, then just go off the chat. Sent a mail as well but no resolution. But immediately I cancelled my direct debit, boom, they sent me a mail. How can I pay for a service I have not been able to use?
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Well we’re do I start
    Customer service I would not give a star - lack of communication , support from service
    Broadband - poor and again poor engineer booked for date didn’t turn up , call received 5 h after saying sorry unable to get sky in property due to lack of broadband
    I would never recommend this company to anyone
  • Reviewer
    Location
    Bromsgrove
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Good internet speed and reliabiliy. Customer service was generally good for basic enquiries.

    However, they scheduled Openreach to install fiber without consulting us, openreach damaged the property and getting talktalk to follow up the complaint was impossible. They shut off our internet for a week because they forgot to deliver the new router. Sneaky 30 day cancellation period. Overall a poor experience.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Void this provider.
    - 0 customer service.
    - Internet speed/service highly unreliable.
    - Constantly failing/dropping.
    - Equipment poor and prone to fail.
    - Not worthy anyone stress.
  • Reviewer
    Location
    Nottingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    If 0 was possible I would still be classed as benevolent. Tried to close an account today! Two hours of back and forth, transfer, what you like sir, transfer, here's an out of hours contact number to call, alright, here's a number you can call, but we can offer you a better deal. I DON'T WANT ONE!! Now I've got to give them 30 days notice, I think I'm out of contract anyway. Hum ho, gladly pay an extra month to be rid of these incompetents. Sad, because never had a problem with their service (technical), sad to say their customer service is not even comparable to a TV comedy show. Next time I need a contract, sorry ladies and gentlemen at Talk Talk, you won't even be in the game! APPALLING.
  • Reviewer
    Location
    Harrogate
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My mum has talktalk broadband, she is deaf. Cityfibre (talktalk contractors) came round and upgraded her broadband to fibre, and left without plugging the router in or testing the line. No matter how many times I ring TT tech services they will not send an engineer out to fix it because I am not my mum, even though she cannot speak on the phone without me being there because she is deaf! Put simply, they have the worst customer services imaginable. 6 weeks after cityfibre screwed up her broadband, she is still without the services she pays for and TT are making absolutely no effort to fix it.
  • Reviewer
    Location
    Worcester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have never experienced worse customer service worse than TalkTalk. FULL STOP.

    1 hour on the phone only to be cut off, 2 hours on web chat only to be eventually transferred (ignored), they just wait for you to give up and leave as they can not be bothered to sort your issue out, I simply wanted to amend a new order (A NEW CUSTOMER!!!). I then got to the point that I wanted to cancel the order as the drone simply came back with constant irrelevant questions and at every point, I have to wait for 5, 10, or 20 + min for a single reply.

    Avoid at all costs!
  • Reviewer
    Location
    Wrexham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Promise the earth, deliver little. I was supposed to get a new modem when I renewed my contract, several conversations later I am still waiting. The old one has packed up so no internet. Time to buy myself out of my contract. If you have any sense you will stay away.
    It will cost me £210 to buy myself out of the contract but worth every penny. My son plays his Xbox online but the broadband drops regularly; it's not stable. He has ADHD and has wrecked his room due his frustration with the service.
  • Reviewer
    Location
    Newcastle
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I swear if you could give 0 I would they are the worst ever !! It’s never their fault rang up for 3 months straight trying to set up a payment to come out bank directly yet for 3 months they hung the phone up so tried live chat what a joke that was I then managed to speak to someone only to be told I had to pay a huge bill and pay for monthly bills all while been cut off they have no support in place for the cost of living going up then have the cheek to say you have to inform them when you sign up baring in mind it was January when I did and the government guidelines for internet package deals dosnt come out till April march so really talk talk take but don’t help there customers joke of a company carnt see them lasting much longer before going under people arnt going to support a company who has no support for them in return
  • Reviewer
    Location
    Devon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Technical support completely useless. My router packed up, so contacted support they say oh theres a problem on the line, we'll send an engineer.

    I told them about the situation and to send a new router. Rather than wasting time and resource on sendingan engineer. But oh no they have to send the engineer.

    I went and bought a new third party router and plugged it. Shocker my internet now works.

    Will be looking to leave them now for a provider with better customer service.
  • Reviewer
    Location
    Newport
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very very bad company i haven't interent for 5 days and now in tv ia going a world cup and i have to use my own internert from my phon, zero help
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Comments
    I literally could not rate this lot any lower. If I could leave no stars, I would. I’ve been trying to cancel with them for MONTHS. I lost my husband and was moving back in with family, hence no longer requiring internet. I’ve been out of contract for months so it shouldn’t have been an issue. They made me pay £97 to close the account, then told me they would only cancel it once I found someone else to “take over”. They’ve charged me almost £300 since cancelling for no reason (my monthly will was only £37). I don’t even have the router anymore, constantly send threatening messages to me and when I try to call, they pass me between on average 3-5 people for 2-3 hours at a times. They also told me my husband dying “wasn’t my problem” and that “they’d be checking to see if I’m lying”.

    Please just don’t use them. They’re set up like some sort of fraudulent bullying scheme that takes your money and won’t let you leave.
  • Reviewer
    Location
    Chiswick, London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    Comments
    The worst company I've ever signed up to. Not enough time to list the amount of issues I've had with them. Someone should just put them out of their misery and shut them down already smh.
  • Reviewer
    Location
    King's Lynn
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I cant wait for my contract to finish so i can leave TalkTalk.
    For the second time in two years i have had to replace the router & pay for it myself. The frustration of dealing with what i believe is an Asian call centre with staff that has such a strong accent you cant understand them is ridicules. With both routers i spent at least 4 hours trying to explain the problem with person at the other end reading script of a screen & saying please hold while i talk to a supervisor about 10 times on each call. It was far quicker for me just to buy another router. But £70.00 for the 1st one & £60 for the second. In both cases, it solved the problem in 2 seconds flat. I will be so glad to leave.
  • Reviewer
    Location
    Holyhead
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Currently going through endless and repeated series of calls,live chats and checks on failed wi fi. Appalling service. Even had to complain about someone shouting at full voice in the background. Disgusted at their lack of professionalism. Been without WiFi for 3 days and have no confidence in them sorting it any time soon. It will be bye bye Talktalk from me. Would rate them minus zero stars if possible. Stay away from them. Useless.
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    Do yourself a favour and use someone else, I’ve had countless broadband connection issues and hardware issues. In a bog standard residential area.

    My bet would be service in the Shetland Islands would be more reliable than these bunch of the chancers in the Centre of Manchester.

    I’ve spent well over 15 hours in total dealing with my various issues with broadband and each time, “It’s a problem with your line” Then you have to arrange time off work for OpenReach to come out, whom I’m on first name terms with the 3 engineers that cover my patch.
    They then tell TalkTalk it’s their equipment, they send a new router, don’t compensate you for your outages and the cycle repeats!

    If you wan to pay for a service you never receive, I who heartily recommend these guys!
  • Reviewer
    Location
    Suffolk
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID THIS COMPANY.
    I requested to cancel my account online in August due to moving out. I work Monday to Friday, so calling is extremely difficult. I paid what they said was an early fee. I received an email the following month saying I owed another month. I tried calling them up whilst taking the time of work to do, I was passed over the 3 different departments and had to explain exactly the same 3x over!! to the point they hung up on. No one explained any information about any other payments... I called up again in October explaining I am still in debt to them!! I ended up paying over £70, and exhaggerated i wanted my details removed from the system and the account closed as this was getting ridiculous and i havent lived in the property for 2 months. By the time I got the payment I still tried disputing any of these payments considering no Broadband was used between these months. Again, the laziness and unhelpfulness of the staff just kept passing my call to department after department. When I made the payment, I specifically asked the guy on the phone before making it, if my details will be removed, my account will be closed and me not receiving any further emails from them!! His reply was yes. Until today another month later, another email saying I owe a month bill! ARE YOU KIDDING ME?! I had to take further time off work, ONCE AGAIN explaining what has now happened and AGAIN being passed over department to department. I finally got to someone which has basically tried to state it was my fault and I now have to pay this month off and also pay off another cancelation fee and also pay for a month in advance!! I told her to listen to the call from when I paid, to the point she was getting herself confused as her associates had written different notes down! She then stated they had to listen to the call and determine who's at fault! She got extremely funny when I then asked for the copy of the recording so that they can say they listened and pin my liable! It's absolutely disgusting this customer service and Talk Talk as a company! The whole thing seems like 1x giant scam, I have never missed a payment with them or behind. The internet and connection were average. When i explained when she was trying to blame me for this, she said "well these customers that leaves the reviews don't understand out policies and are upset because they need to pay!!!!" I said to her, when the reviews are exactly the same as my complaint... and your own staff members don't have a clue what they are offering, selling or writing notes and even said yourself you're confused, what does the tell you?! THE ABSOLUTE CHEEK. after putting me on hold and 2hrs later... I was hung up on!! Now what?! So baffled that a company like this has not been investigated into and things have been taken further. They will not take another payment off me for their own mistakes!! As for taking me details off their system after I paid this bill, and they didn't... that's another concern in itself!!
  • Reviewer
    Location
    Romford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talktalk has terrible customer service. I gave up after 10 phonecalls, I have tried to explain them that I want Fiber 65 for 18month contract, gues what!? I have ended up with fiber 35 for 24months. I have noticed that on the bill after 30 days.... No point talking to them, waste of time, for your own sake please stay away from talktalk.
  • Reviewer
    Location
    Bridlington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worse ever service ive ever had …. terrible if i could score -10 i would…. 3 days of been transfer , lied to and put on hold …. how many times ive lost count !!! this is by far the worst broadband company on the planet …. i need internet for medical reasons which ive stressed on countless occasions and nothing … just lie of lie …. this is a way of keeping you hanging on … “ i just transfer you to the correct department “ 5 times today … we both stressed and had enough.. Its been the worse time ever ive dealt wit any service provider …. after over 3 hours we was getting no where and we both was on 2 phones speaking at same time to cancel!!! in the end i said no more transferring … no more details you have had them a hundred times already enough is enough we cancelled … we then contacted our bank explained the trouble and cancelled the Direct Debit … i wouldnt wish this on anyone …. our first couple of weeks in our new dream home by the sea has been ruined by Talk Talk BEWARE
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wish I could give zero marks. One day someone came to my house and said that I checked that my home internet is over and he gave me a good offer, he boldly convinced me to accept his offer and sign a contract with them. And he said: It is free. Up to three months and I can cancel without any cost in these three months. A few days ago I found out that my contract with Vodafone is going to end in another year and when I called Talk Talk customer service they refused. They asked me £162 to cancel it and despite my witness being there on the day and me telling them, they were disrespectful and refused to cancel it for free.

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